Escolar Documentos
Profissional Documentos
Cultura Documentos
Bülent BAŞARAN*
Musa KEVEN**
Abstract
Drivers are responsible for the safety and timely delivery of passengers and materials. Universities employ a certain
number of drivers and this responsibility is true for them as well. University drivers are usually sent to different duties. Not
only road, weather and traffic conditions but also size and type of vehicles change in different duties. Some drivers are more
appropriate for some duties while some others are not. Evaluation of alternatives and assigning the best driver to a specific
duty is very important for designating authority in universities. The aim of this study is to search whether the Analytic Hierarchy
Process (AHP) is applicable to such an environment. In order to do this, the criteria that are necessary for driver selection
have been specified. Two examples, which can be encountered in a university environment and contain two different duties,
have been given. Based on those criteria, four alternative drivers have been evaluated for both examples. Priority orders of
those four alternative drivers are different for both examples when looking at AHP results.
Keywords: multicriteria decision making, analytic hierarchy process, managerial decision, services, assignment.
*
Associate Professor, PhD, The Faculty of Economics and Administrative Sciences, Business Department, Bilecik Şeyh Edebali University,
Bilecik, Turkey (e-mail: bulent.basaran@bilecik.edu.tr).
**
M.B.A., İdari ve Mali İşler Daire Başkanlığı, Bilecik Şeyh Edebali University, Bilecik, Turkey (e-mail: musa.keven@bilecik.edu.tr).
Bülent BAŞARAN, Musa KEVEN 731
comfort (V2) and driving safety (V3) of the vehicle heavy, light or fragile. Some drivers are not strong
before assigning a driver to any duty. enough to carry them. Therefore, decision makers need
to consider passenger’s attributes (I1) and load’s
2.2. Road to be Used (R) attributes (I2) when choosing the best driver for any
Duties can take place in the city that the duty.
university is already located on or in other cities or
destinations away from the university. Because of this 2.4. Attributes of Driver (A)
reason, long or short distance travels is a major Personnel attributes of any driver are very
concern for any driver. Sometimes drivers can not be important criteria in order to make a good selection for
in a good condition to go a long distance since they can decision makers. Without concerning those attributes,
be tired, do not have much time or enough experience. the link that connects drivers with above-mentioned
Traffic is heavy and complicated on some roads and criteria is not established properly and any decision
high ways especially in big cities. Slower speeds, becomes ambiguous. Drivers may come from different
longer trip times and increased queuing occurs in backgrounds and living conditions. Their education
urban traffic network with traffic congestion. Driving levels may be different. Higher education helps drivers
is very difficult in traffic congestion because drivers when communicating with passengers in a formal way.
have no freedom of choice with respect to driving It has been shown that the higher education facilitates
decisions, they are forced to follow the leading to overcome stress as well (Özmutaf, 2006). The
vehicles, and they can hardly maintain desired speed drivers with higher education can easily deal with
and adjust lane choice (Wang et al., 2011). Finding an stress. Additionally, work experience is as important
address can be difficult for some drivers if they are not as education for being a good driver. In the research of
familiar with the city or location that the duty will take Güngör et al. (2009), İbicioğlu and Ünal (2014),
place. Roads can be dangerous because of not only Özdağoğlu (2008), Doğan and Önder (2014), and Torfi
their construction materials but also geographical and Rashidi (2011), work experience and education are
conditions. They can have many curves, holes, and included personnel selection criteria. Experienced
bumps. Road infrastructure is among actors drivers are familiar with the conditions of vehicles,
influencing young driver road safety in the study of roads and loads. They can rarely make mistakes.
Scott-Parker et al. (2015). On the other hand, climate Familial and social factors can affect drivers as well.
changes from region to region. Rainy, snowy and icy Married drivers have to thing about their families.
roads are possible challenges that the drivers must deal Driving after hours can be stressful and wistful for
with. It has been proven that the choice of speed, them. Drivers with some social problems like bad
reaction time and driving behavior of drivers are living conditions and credit debts can be more pensive
negatively affected during adverse weather conditions and careless. Some criteria such as bringing familial
(Chakrabartya and Guptab, 2013). Some drivers may problems to work, being in a healthy condition, having
be much careful in bad weather conditions and abilities in the social relations with other people are
dangerous roads. Therefore, decision makers need to included in ideal performance evaluation forms in the
consider distance (R1), traffic density (R2), weather study of Eraslan and Algün (2005). Some kind of
condition (R3), and surface quality (R4) of the road illnesses may affect the driving safety as well. For
before choosing a driver for any duty. example healthy eyes, ears, and nerve system are very
important for driving safely. Therefore, decision
2.3. Item to be Carried (I) makers need to consider education (A1), work
The most important responsibility of drivers is to experience (A2), familial factors (A3), social factors
carry items to destinations without causing any (A4), and health status (A5) of drivers when deciding
damage, harm, or dissatisfaction. Items include which driver is more appropriate for the duty. All of
humans, animals, products, devices, materials, and the above mentioned criteria and subcriteria are shown
equipments. Passengers can have different kind of with their abbreviations in Figure 1.
attitudes, attributes, and careers. They can be
academicians, bureaucrats, students, athletes,
managers, workers etc. They can expect different
behaviors from drives. For example, bureaucrats or
managers may expect dialogue that is more formal
while students or workers may be comfortable with
informal communications. Some passengers like travel
with some music while some others like it within a
quiet atmosphere. Some drivers’ personalities are
more appropriate for traveling with some kind of
passengers. Items like devices, equipments or
materials have to be carried without any physical
damage. Sometimes they need to be handled by the
driver and moved to or from the vehicle. They can be
732 Challenges of the Knowledge Society. Business Administration and Marketing
Figure 1. Criteria and Subcriteria for the Model 3. Analytic Hierarchy Process
V1 : Type AHP is one of multicriteria decision-making
VEHICLE method that was originally developed by Saaty (1980).
V2 : Comfort
TO BE The approach allows the decision maker to structure
DRIVEN
V3 : Driving safety complex problems in the form of a hierarchy or a set
of integrated levels. Generally, the hierarchy has at
R1 : Distance least three levels, namely, the goal, the criteria, and the
alternatives (Liberatore et al., 1992). The goal of this
ROAD R2 : Traffic density study’s problem is to select the best driver of a
TO BE university in terms of a certain duty. The goal is placed
USED R3 : Weather condition
SELECTION OF on the first level of the hierarchy as shown in Figure 2.
THE BEST DRIVER
R4 : Surface quality The second level of the hierarchy occupies the criteria
FOR THE DUTY
and subcriteria that are defined in previous section.
ITEM I1 : Passenger’s attributes The alternatives are four drivers in the third level in
TO BE Figure 2.
CARRIED I2 : Load’s attributes
A1 : Education
A2 : Work experience
ATTRIBUTES
OF DRIVER A3 : Familial factors
A4 : Social factors
A5 : Health status
V1 V2 V3 R1 R2 R3 R4 I1 I2 A1 A2 A3 A4 A5
AHP is a measurement theory, which is with others in terms of importance level in AHP. For
performed by pairwise comparisons, and depends on example, when comparing criteria Ai and Aj, linguistic
the opinions of experts for defining priority measures preference judgments and numerical ratings of them
(Ahmed et al., 2006). First, each criterion is compared are used as shown in Table 1.
Bülent BAŞARAN, Musa KEVEN 733
The number of comparison for n criteria is m = λmax, to calculate the consistency index, CI as follows:
n(n – 1)/2. Obtained pairwise comparisons are shown CI = (λmax – n)/(n – 1), where n is the matrix size.
in a single matrix. Priority weights of criteria are Judgment consistency can be checked by taking the
calculated by using this matrix. The maximum consistency ratio (CR) of CI with the appropriate value
eigenvalue is found and normalized eigenvector is in Table 2. The CR is acceptable if it does not exceed
calculated corresponding to this eigenvalue. The 0.10. If it is more, the judgment matrix is inconsistent.
elements of this normalized eigenvector give the In order to obtain a consistent matrix, judgments
weights of criteria. should be reviewed and improved (Al-Harbi, 2001).
Having made all the pairwise comparisons, the
consistency is determined by using the eigenvalue,
5. Conclusions
Table 3. AHP results of both examples A driver’s license shows only a permit that a
Example driver can use a certain kind of vehicle. It does not
1 2 explain a driver’s abilities or attributes. Some drivers
Main Criteria can be appropriate for weather, road and vehicle
Vehicle to be driven 0.064 0.064 conditions as a whole while some others can be
Road to be used 0.271 0.122 advantageous for several of those conditions.
Item to be carried 0.122 0.271 Recognizing the attributes of any driver is very
Attributes of driver 0.544 0.544 important for the authority that in charge of assigning
the driver for a duty since taking account of those
Subcriteria for
attributes in the assignment process increases the
vehicle to be driven safety of travel. Thus, the risk of doing accident
Type 0.105 0.111 decreases and any conflict or friction between the
Comfort 0.258 0.111 driver and passengers does not appear.
Driving safety 0.637 0.778 The most important contribution of this study to
Subcriteria for literature is the specification of criteria for evaluation
road to be used of any driver. Those criteria are divided into four main
Distance 0.127 0.102 categories such as vehicle to be driven, road to be used,
Traffic density 0.223 0.053 item to be carried, and attributes of driver and those
categories are divided into fourteen subcriteria.
Weather condition 0.487 0.549
Illustrating the applicability of AHP in the selection of
Surface quality 0.162 0.297 best university drivers by using those criteria is another
Subcriteria for contribution of this study to literature. The criteria
item to be carried have been tested by using ordinary AHP method
Passenger’s attributes 0.750 0.875 within two examples. It is possible to say that the
Load’s attributes 0.250 0.125 results are promising. Some possible extensions of this
Subcriteria for study may be searching the applicability of fuzzy
attributes of driver AHP, TOPSIS, and fuzzy TOPSIS methods in future
Education 0.061 0.053 researches.
Work experience 0.483 0.431
Familial factors 0.048 0.171
Social factors 0.194 0.081
Health status 0.213 0.265
Alternatives
Driver A 0.225 0.248
Driver B 0.179 0.283
Driver C 0.361 0.264
Driver D 0.235 0.205
Overal consistency ratio 0.05 0.07
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