Emc Controlctr PDG

EMC ControlCenter
Enterprise Storage Software

Product Description Guide
EMC CONTROLCENTER PRODUCT DESCRIPTION GUIDE
EMC ControlCenter
Table of Contents
3 Table of Figures
4 Tables
5 Chapter 1: Introduction
5 Overview
5 Console-Symmetrix Manager
6 Delivering the Vision for an Optimal Business Environment
6 Today’s Storage Management Challenges
7 EMC Enterprise Storage
7 EMC Enterprise Storage Network (ESN)
7 Implementation Advantages
8 The FibreAlliance and EMC
8 The E-infostructure of Information Management
9 Chapter 2: EMC ControlCenter Overview
9 EMC ControlCenter Applications
9 Storage Device Management Solutions
10 Storage Network Management Solutions
10 Storage Resource Management Solutions
11 EMC ControlCenter Console
11 Web Edition
12 Framework Integration
12 EMC ControlCenter Symmetrix Manager
13 Chapter 3: EMC ControlCenter Console-Symmetrix Manager
13 EMC ControlCenter Console
13 Topology Map
13 Alert Management
13 Console
14 Symmetrix Manager
14 Local and Distributed Monitoring
15 Supported Host Server Platforms
15 Configuration Information
16 Symmetrix Director Configuration
17 Disk Director Configuration
18 Mapping Front-End To Back-End Configurations
18 Mainframe Volsers — Configuration
19 Status Information
20 Communications Status
20 Symmetrix Status
20 Volume Status
20 Performance Monitor Status
20 Device Statistics
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20 Director Status
20 Performance Information
21 Defining Performance Thresholds
22 Performance Status Indicator
22 System Performance
22 Director Performance
23 Symmetrix Logical Volume Performance
24 Physical Disk Performance
24 Propagation of Status and Performance
25 Advanced Performance Analysis
25 Connectrix Manager
26 Chapter 4: SRDF-TimeFinder Manager
26 Managing SRDF
27 Managing EMC TimeFinder
29 Chapter 5: Configuration Manager
29 Reallocate SLDs
29 Configure SLDs
29 Assign SLD Attributes
30 Chapter 6: Symmetrix Optimizer
30 Self-tuning
31 User-controllable parameters
32 Symmetrix Optimizer Quality of Service
33 Chapter 7: ESN Manager
33 ESN Manager Overview
33 Capabilities
34 Volume Access Functionality
35 Protecting Data
35 Implementing a Storage Subsystem Access Control Policy
36 Creating the Storage Network Access Control Policy
36 Meta Units
37 Enforcing Access Control Policies
37 Autopathing
38 Command Line Interface
39 Report Generation
40 Chapter 8: Resource View
40 Information Capabilities
40 Resource View Operations
41 Viewing Tabs
43 Chapter 9: Resource Availability
44 Chapter 10: Database Tuner
45 Responding to Customer Needs
45 Database Tuner Operations
46 Information Gathering
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47 Chapter 11: Workload Analyzer

47 Key Features
47 Workload Analyzer Components
48 WLA Collection Manager
49 WLA Performance View
49 WLA Reporting Features
50 Host Performance Information
51 Chapter 12: EMC Global Services
51 EMC Professional Services
51 EMC Customer Service
52 EMC Global Technical Training
Table of Figures
7 Figure 1. EMC ControlCenter Suite of Product Functions
12 Figure 2. EMC ControlCenter Console
14 Figure 3. EMC ControlCenter Symmetrix Manager Performance Run Chart
15 Figure 4. EMC ControlCenter Symmetrix Manager Monitor Symmetrix Configuration
16 Figure 5. Director Layout
17 Figure 6. Front-End Configuration
17 Figure 7. Back-End Configuration
18 Figure 8. Mapping Front-End to Back-End Configurations
19 Figure 9. Mainframe Dataset Configuration Information
19 Figure 10. Main Status Screens
21 Figure 11. Main Performance Screens
22 Figure 12. Set and Monitor Performance Thresholds
22 Figure 13. System Performance
23 Figure 14. Director Performance
24 Figure 15. Volume Performance
24 Figure 16. Propagation of Status
27 Figure 17. SRDF Configuration and Status Information
27 Figure 18. EMC TimeFinder Configuration
29 Figure 19. Symmetrix Disk Reallocation
30 Figure 20. Point-and-click end-user controls simplify the tuning process.
32 Figure 21. Symmetrix Optimizer transparently reconfigures physical drives… .
32 Figure 22. Quality of Service Capabilities.
33 Figure 23. ESN Manager
34 Figure 24. ESN Manager—Zoning
37 Figure 25. Meta Unit
40 Figure 26. EMC ControlCenter Resource View - Capacity Mapping
41 Figure 27. EMC ControlCenter Console with Resource View
43 Figure 28. EMC ControlCenter Resource Availability
44 Figure 29. EMC ControlCenter Database Tuner
46 Figure 30. EMC ControlCenter Database Tuner Mapping Capability
48 Figure 31. EMC ControlCenter Workload Analyzer Main Window
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49 Figure 32. Symmetrix Physical Disk Performance Statistics

50 Figure 33. Historical Analysis
Tables
50 Table 1. I/O load and CPU utilization
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Chapter 1
Introduction
Today’s IT managers face critical questions every day: How can we manage more information with
fewer people? Or, handle increased customer demand for service? Or manage larger numbers of
groups involved with enterprise management, all with separate points of contact?
The answers to complex issues of information management emerge after the enterprise initiates a
series of changes and adaptations. First, maximize human and computing resources, probably
with a Storage Area Network (SAN) or an EMC Enterprise Storage Network (ESN), which allows
the enterprise to store ever-increasing pools of data. Then add the Fibre Alliance MIB, which
allows IT managers to monitor Fibre-channel-based hubs, switches, host bus adapters (HBA),
routers, servers, and management software anywhere on the ESN. Finally, add EMC
ControlCenter™ to bring all these elements together. ControlCenter provides a single point of
management with the capability to manage, protect, and share all the information resources
included on an EMC Symmetrix® system, as part of a Connectrix™ system, or anywhere in the
SAN/ESN.
Overview EMC ControlCenter allows IT managers to manage a large infrastructure inexpensively,

productively, without the need for additional personnel. ControlCenter brings a suite of powerful
information management applications capable of addressing problems as small as one Symmetrix
or as large as complex networks and hundreds of Symmetrix systems. If an IT manager needs to
address a performance problem, ControlCenter can provide the tools.
Console-Symmetrix Manager The Console-Symmetrix Manager of the EMC ControlCenter runs on three platforms: web
browser, Windows, and UNIX. It provides a starting point to launch all management applications,
such as Navisphere, Connectrix Manager, and InfoMover. The console allows users to access the
auto-topology view, showing connections throughout the ESN, and provides monitoring for the
Symmetrix, CLARiiON, Celerra, Connectrix and third party devices, such as switches and hubs.
With Console-Symmetrix Manager as a base, EMC ControlCenter includes management options
that monitor, configure/control, tune, and plan functions.
EMC ControlCenter Console-Symmetrix Manager (Chapter 3)
SRDF-TimeFinder Manager (Chapter 4)
Symmetrix Disk Reallocation (Chapter 5)
Symmetrix Optimizer (Chapter 6)
ESN Manager (Chapter 7)
Resource View (Chapter 8)
Resource Availability (Chapter 9)
Database Tuner (Chapter 10)
Workload Analyzer (Chapter 11)
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Delivering the Vision EMC provides centralized tools that simplify information management. EMC ControlCenter
for an Optimal helps enterprises leverage business information and achieve full competitive advantage. With
Business Environment ControlCenter, managers gain a rugged infrastructure with the flexibility to efficiently deploy (and
redeploy) human and computing resources. ControlCenter management tools help define
information infrastructure policies, thresholds, and parameters, track changing requirements, and
provide a solid foundation for information growth.
With centralized storage environments, such as Storage Area Networks (SAN) and the EMC
Enterprise Storage Network (ESN), the EMC ControlCenter console displays icons for all
Symmetrix Enterprise Storage Systems, as well as the Connectrix Enterprise Director, third-party
switches and hubs, CLARiiON, and multi-platform server hosts.
The FibreChannel interfaces built into Connectrix and other ESN components allow customers to
physically extend the data center and increase performance. Similarly, ControlCenter's open
architecture provides for storage network components that support the FibreAlliance MIB (V1.5
and V2.2). From the ControlCenter Console, users can monitor third-party switch and hub status
and click on the appropriate icon to launch native management tools.
EMC ControlCenter also supports MVS datasets and volsers (in Resource View); remote data col-
lection for MVS, which avoids manual file transfer of Symmetrix performance data (in Workload
Analyzer and Symmetrix Manager); and offers in-depth support for an MVS environment (in
Resource Availability).
Today’s Storage As information continues to drive business in every industry around the world, information
Management Challenges systems professionals face critical challenges ranging from staffing needs to maintaining a flexible
infrastructure:
— Shortage of qualified IT staff. Many companies operate from business sites around the world.
They regularly use extended data centers and multiple operating systems, yet they experience
difficulty in finding sufficient qualified IT staff to handle these environments. The demand for
personnel exceeds the supply, with rising salaries the result.
— Meeting Service Level Agreements. These limited staffs now face increased demands as a result
of rising availability and performance expectations.
— Managing business continuance. Companies realize planned or unplanned downtime reduces

productivity — and unplanned downtime results in lost revenue. As a result, backup windows and
disaster recovery testing shrinks dramatically, while the demands to support business continuance
increase.
— Maintaining flexible storage infrastructure. Because business requirements change quickly,

companies must add and re-deploy open systems hosts regularly. IT personnel need flexible storage
to support these systems and the ability to dynamically reallocate resources.
— Capacity Planning. Growing volumes of required data demand that IT personnel analyze
trends in performance and usage constantly. They then must efficiently allocate resources to remain
ahead of customer needs.
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Figure 1. EMC ControlCenter Suite of Product Functions
Monitor Configure
Information
Management
Tune Plan
Add the current trends in the marketplace to these challenges — massive storage growth, storage
consolidation, and management consolidation — and a scenario emerges that only dynamic, inte-
grated toolsets can handle, a toolset such as EMC ControlCenter.
EMC Enterprise Storage As part of the EMC Enterprise Storage™ family, EMC ControlCenter provides software integrated
with Symmetrix Enterprise Storage products and the Enterprise Storage Network. EMC
ControlCenter can:
• Monitor throughout the Enterprise Storage Network, including third-party components
• Facilitate enterprise-wide information management, protection, and sharing
• Deliver the highest levels of performance, scalability, and connectivity
• Provide intelligence at the storage system level
• Utilize industry-standard interfaces
EMC Enterprise EMC Enterprise Storage Network (ESN) achieves a leadership position in SAN technology with a
Storage Network (ESN) high-speed, Fibre Channel-based network consisting of storage, switches, and hubs that expand
EMC Enterprise Storage capabilities beyond the walls of the data center. ESN offers a fault-
tolerant, self-healing, enterprise-wide architecture that allows optimum management, protection,
and sharing of all information resources in the enterprise.
Implementation Advantages ESN offers significant advantages in information consolidation, connectivity, multi-host support,
ease of management, and enterprise value. The unique EMC ESN implementation package
consists of hardware, software, consulting, product support services, and vendor-supplied
equipment qualification.
ESN, a specialized open network, offers universal data access for every major computing platform,
operating system, and application across any combination of SCSI, Ultra SCSI, Fibre Channel, and
ESCON technologies.
With ESN, EMC delivers a complete Fibre Channel SAN solution comprised of the Connectrix
Enterprise Director, Enterprise Storage Network Management Software, Enterprise Storage
Network Professional Services, EMC customer service, and extensive SAN component
interoperability activities.
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When users combine ESN functionality (from Connectrix Manager and ESN Manager™ soft-
ware) with EMC ControlCenter capabilities, system administrators gain unprecedented control of
the information storage and connectivity environment. EMC ControlCenter’s simplified manage-
ment functions mean IT departments can devote more time and staff to business services and appli-
cation development.
The FibreAlliance and EMC As a founding member of the Fibre Alliance, EMC works with Fibre Channel product companies
to develop and implement common methods for managing Fibre Channel-based storage area
networks (SAN) and computer servers. Members of the FibreAlliance include leading providers of
Fibre Channel-based hubs, switches, host bus adapters, routers, servers, and management
software.
By helping customers implement Fibre Channel-based storage networks, the FibreAlliance gives
customers the freedom to choose interconnect devices without concern for management
capabilities across a heterogeneous environment. Fibre Channel users gain enhanced integration
and functionality among Fibre Channel-based products, resulting in simplified management,
enhanced cost-effectiveness, and rapid market deployment of SANs.
The E-infostructure of Fallout from the information explosion leads to data centers straining to handle terabytes of
Information Management information and areas of diminishing resources. Customers need readily available information
within seconds. Organizations need management tools to drive the business and maximize the
effectiveness of administrators.
EMC ControlCenter provides necessary information management. A single console allows man-
agement of the E-infostructure as it extends across the storage network. EMC ControlCenter mon-
itors, manages, and reallocates the resources in information centers. By deploying an EMC
infostructure, companies ensure that their business remains ahead of the competition, that it con-
tinues to serve customers well, and that the organization provides well-protected and managed
information.
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Chapter 2
EMC ControlCenter Overview
EMC helps storage administrators manage the complete Enterprise Storage Network (ESN) with
EMC ControlCenter. A simple configuration includes a single host connected to one Symmetrix
system. More complex configurations include many clients using a network connection to multiple
agents, each connected to multiple Symmetrix systems.
ControlCenter monitors all systems in an Enterprise Storage Network (including Symmetrix, Con-
nectrix, CLARiiON, or third-party switches and hubs) from a single management console that
remains independent of host systems and location.
EMC ControlCenter EMC ControlCenter offers a suite of products that helps users manage devices, networks, and
Applications resources.
• Storage Device Management. The components in ControlCenter that manage Symmetrix device
status, configuration, and performance include Symmetrix Manager, SRDF-TimeFinder Manager,
Configuration Manager, and Symmetrix Optimizer.
• Storage Network Management. ESN Manager manages aspects of the storage network, specifi-
cally topology, zoning, and volume access across the ESN. OnAlert offers added assurance to users
through its dial-home capabilities for EMC-supplied switches.
• Storage Resource Management. Several ControlCenter components handle asset tracking, perfor-
mance utilization, capacity utilization, and policy management from a host/application perspec-
tive. These components include Resource View, Resource Availability, Symmetrix Database Tuner,
and Workload Analyzer.
Users access these functions in the centralized, automated, integrated storage management envi-
ronment of EMC ControlCenter. This environment supports the application view (versus the stor-
age view), which allows users to make choices from a business perspective.
Storage Device EMC ControlCenter storage device management solutions include Symmetrix Manager,
Management Solutions SRDF-TimeFinder Manager, Configuration Manager, and Symmetrix Optimizer.
Symmetrix Manager
The Symmetrix Manager component of EMC ControlCenter speeds and simplifies management of
Symmetrix storage systems for maximum business benefit. It allows convenient access to internal
configuration information and provides the capability to obtain operational status, set perfor-
mance thresholds, and monitor realtime performance of Symmetrix systems.
EMC ControlCenter SRDF-TimeFinder Manager

EMC ControlCenter uses SRDF-TimeFinder Manager to provide full user control of Symmetrix
Remote Data Facility (SRDF™) and EMC TimeFinder™ business continuance volumes (BCVs). A
local or remote station monitors and controls these industry-leading solutions for business contin-
uance and disaster recovery, enabling centralized management for the entire information infra-
structure.
SRDF facilitates business continuance and disaster recovery by maintaining a mirror image of a
logical volume on a remote Symmetrix system. By initiating the SRDF-TimeFinder Manager, users
can monitor SRDF status, including dynamic information, while the SRDF operation remains in
progress. SRDF uses a Windows or UNIX Motif graphical user interface (GUI) and a command
line interface for UNIX, Windows NT, and MVS automates SRDF operations.
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EMC TimeFinder enhances enterprise productivity through creation of separately addressable mir-
rored volumes within a Symmetrix system. From a local or network-attached host, the SRDF-
TimeFinder Manager provides a UNIX or Windows GUI for creating BCV mirrored pairs and then
establishing, splitting, or restoring the standard volume and the BCV. Users can monitor
TimeFinder status — including dynamic status information for an in-process TimeFinder opera-
tion — and perform EMC TimeFinder operations.
Configuration Manager
Configuration Manager gives users maximum control over their Symmetrix environment allowing
them to make configuration changes instantaneously to meet the needs of their evolving environ-
ment. Users are able to create Symmetrix Logical volumes from free space. Users can then specify
the size, mirror protection level, and type of volume (STD, BCV, SRDF, or DRV). These Symmetrix
logical volumes can then be assigned to ports on Symmetrix front-end host adapters. With drag-
and-drop simplicity, Configuration Manager lets administrators manually allocate storage or
balance workloads by distributing volumes across multiple ports. Whether it is used to alleviate
potential bottlenecks or align resources according to changing business needs, Configuration
Manager lets you manage your environment more efficiently.
Symmetrix Optimizer
Symmetrix Optimizer provides automatic performance tuning for Symmetrix disk drives.
Optimizer minimizes the effort and expertise necessary to achieve optimum performance. Opti-
mizer automatically monitors, analyzes, and moves highly active Symmetrix logical volumes to
provide load balancing, and maintain optimal Symmetrix disk drive performance.
Storage Network EMC ControlCenter storage network management solutions include ESN Manager and OnAlert.
Management Solutions
ESN Manager
ESN Manager software streamlines management tasks across several specific SAN devices and
their requisite tools. ESN Manager helps assign Symmetrix volume access controls for host bus
adapters (HBAs), and offers a common zoning interface for supported switches. ESN Manager’s
path configuration and management solution enable users to adapt quickly to changing environ-
ments.
EMC OnAlert
EMC OnAlert, a network management tool, provides monitoring and dial-home capabilities for
an EMC-supplied switch.
EMC OnAlert includes ESN Remote, Dial EMC, and SymmRemote. These components monitor
the ControlCenter server for errors, and send information about the error to the EMC Service Cen-
ter. From a remote location, an EMC technical specialist runs diagnostics on the troubled device,
determines the nature of the problem, and either fixes it remotely (if possible), or notifies the proper
Customer Service Representative for an on-site repair.
EMC OnAlert ensures that critical business information remains protected and available.
Storage Resource EMC ControlCenter resource management solutions include Resource View, Resource Availability,
Management Solutions Symmetrix Database Tuner, and Workload Analyzer.
EMC ControlCenter Resource View

Resource View provides a single screen end-to-end display of the entire storage infrastructure.
Combining host filesystem and database mapping with Symmetrix mapping enables Resource
View to provide a complete view of the storage environment. Users can explore the storage infra-
structure with context-sensitive tabular displays or a visual Links View screen that separates each
level of the storage system into vertically stacked windows. Users can begin from any point to drill
down or drill up.
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Creating Line-of-Business groups makes the environment easier to manage. These groups allow
combinations of storage environment components, with capability to create groups for unified
management, whether by geography, application or computer platform.
Resource Availability
Resource Availability allows users to manage logical storage resources across MVS, Windows, and
UNIX servers through one application. With one tool, users can allocate resources and set alert-
based policies. Resource Availability delivers the functionality required to manage storage
resources throughout the enterprise. The autofix function automatically fixes certain errors, with
decisions about automatic fixes made as policy-driven functions. Reporting capabilities give users
sufficient information to act proactively and ensure maximum uptime, so important information
remains available 7 X 24 X 365.
Database Tuner
Database Tuner uses host-to-storage mapping technology for application-level tuning for Oracle
database (open systems) environments.
Database Tuner allows users to identify database performance problems in the server, database, or
storage. Users can evaluate accumulated logical performance data proactively. Seeing the same
screen displays allows storage and database administrators to work together to identify, detect,
and resolve potential throughput problems, before the problem occurs. A unique sampling method
requires minimal CPU overhead and allows frequent monitoring of active database performance.
Workload Analyzer
Workload Analyzer helps the storage administrator perform trend analysis, a critical part of
capacity planning. As a post-processing tool, the Workload Analyzer complements the real-time
component-level performance data collected by EMC ControlCenter Symmetrix Manager.
The Workload Analyzer allows the storage administrator to collect, analyze, and graph historical
performance data from across the enterprise on a single Windows 98, Windows 2000, or Windows
NT management station. Workload Analyzer helps identify performance trends and assists in
problem isolation. The output can focus I/O tuning, configuration, or upgrade enhancements on
the most beneficial areas. In addition, the "analyst mode" function takes samples at frequent inter-
vals to help isolate the problem.
EMC ControlCenter Console Graphical user interfaces (GUIs) for Windows 98™, Windows 2000, Windows NT, UNIX® Motif®,
and a web-based browser provide easy, intuitive access to EMC ControlCenter.
• The browser-based interface for EMC ControlCenter supports monitoring of all components
across the ESN.
• A command line interface (CLI), included with SRDF and TimeFinder software, assists in produc-
tion task automation via user-created scripts.
Web Edition* Developed for monitoring the ESN, the Web Edition Console allows users to:
• Discover Fibre Channel devices compliant with Fibre Alliance MIB 1.5 and MIB 2.2.
• Display the Enterprise Storage Network (ESN) topology map and event log.
• Launch ESN management software, including EMC ControlCenter Console and Symmetrix
Manager, Connectrix Manager, Celerra Manager and other ESN monitoring tools.
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Figure 2. EMC ControlCenter Console
Symmetrix Manager
Connectrix Manager
Framework Integration EMC ControlCenter provides integration modules for CA Unicenter TNG, Hewlett-Packard
OpenView, IBM Tivoli TME, and Bull OpenMaster.
EMC ControlCenter also provides an SNMP MIB agent for integration with other frameworks,
further supporting a simplified management environment.
EMC ControlCenter EMC ControlCenter includes the Console and Symmetrix Manager plus optional components.
Symmetrix Manager A browser-based interface gives users monitoring capability for the ESN, performance threshold
setting, and monitoring for the Symmetrix system. Symmetrix Manager provides convenient access
to Symmetrix internal configuration, operational status, and real-time performance information
extracted continuously and displayed in real time. Extensive windowing capabilities provide access
to a wide range of physical and logical views.
NOTE: EMC ControlCenter Console and Symmetrix Manager are prerequisites for using the
optional capabilities. See Chapter 3 for details.
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Chapter 3
EMC ControlCenter Console-Symmetrix Manager
This chapter focuses on the central role that EMC ControlCenter Console-Symmetrix Manager
plays in EMC ControlCenter.
EMC ControlCenter Console The EMC ControlCenter Console displays topology information, provides alert management, and
uses windows to present several views of the data.
Topology Map The topology map (available in the Web Edition of the Console) displays the topology configura-
tion and status of all ESN-managed objects (e.g., storage arrays, switches, hubs, CLARiiON, and
other devices). The icon's color indicates the status of the component.
Click the appropriate icon for detailed management and diagnostic information for a device within
EMC's Enterprise Storage Network. Click a Symmetrix icon to launch Symmetrix Manager or
click the Connectrix icon to launch Connectrix Manager (which provides detailed fabric- and
path-specific views). Click to launch management tools for hubs and switches supporting the Fibre
Alliance.
ControlCenter supports additional sorting and filtering capabilities that focus the view and quickly
locate specific objects or configurations. A user may designate a "Line of Business" view that
allows grouping of objects within the ESN by the application that those objects support.
Alert Management Users define levels for both status and performance alerts and monitor devices at the group or indi-
vidual levels. Alert Manager allows administrators to create more flexible management configura-
tions. I/O statistics help structure the alerts at the Symmetrix system and switch port levels.
Symmetrix Manager configures thresholds for the Symmetrix system components.
Console From the EMC ControlCenter Console, click on a Symmetrix icon in a configuration (Figure 2).
This action launches Symmetrix Manager and initiates the main window display (Figure 4). The
main window includes:
• Menu Bar
• Quick Access Toolbar
• Performance Run Chart
• System Status Indicators
• System Information
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Figure 3. EMC ControlCenter Symmetrix Manager Performance Run Chart
Color-coded Levels of Information

All windows use color to show viewers various levels of information:
Green indicates acceptability.
Yellow alerts the user to an in-process, incomplete, or questionable situation.
Red warns of unacceptability.
Storage administrators use color coding to quickly navigate through Symmetrix Manager and dis-
play in-depth information. This comprehensive, easy monitoring of many storage system levels
encourages optimized, high levels of Symmetrix system performance.
Symmetrix Manager The Symmetrix Manager component monitors and displays configuration, status and perfor-
mance information about Symmetrix storage. By continuously extracting and displaying infor-
mation in real time, Symmetrix Manager promotes efficient and effective management of
Symmetrix systems.
A choice of graphical user interface (Windows 98, Windows NT, UNIX Motif, or Web Edition)
provides quick, intuitive access to both top-level information and supporting detail. Extensive
windowing capabilities provide simultaneous display of multiple windows. Enterprise-wide
monitoring capabilities enable monitoring of all Symmetrix systems from a single management
console, regardless of location.
Local and Distributed Symmetrix Manager offers local and distributed monitoring of both open systems and mainframe
Monitoring volumes. It runs from a local host or as part of a distributed client/server implementation.
Local implementation. EMC ControlCenter software resides on a Windows NT- or UNIX Motif-
based system and communicates with the Symmetrix directly.
Distributed implementation. The GUI for an EMC ControlCenter client displays on a work-
station (Windows 98, Windows 2000, or Windows NT) or through a web-enabled browser.
The client communicates over a TCP/IP network with an agent residing on a Windows NT,
UNIX, or MVS/ESA system. The agent uses the host system's channel connection to poll the
Symmetrix system.
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ControlCenter can monitor multiple Symmetrix system across the Enterprise Storage Network.
Supported Host Server EMC ControlCenter monitors and controls storage for the following platforms:
Platforms • Bull Escala Systems running AIX
• Compaq Alpha systems running Compaq Tru64 UNIX
• Hewlett Packard 9000 systems running HP-UX
• IBM RS/6000 and SP2 systems running AIX
• Intel systems running Windows
• Linux systems
• Mainframe systems running OS/390
• NCR 34xx, 35xx, 36xx, and 5100 systems running SVR4
• Sequent Symmetry and NUMA-Q systems running DYNIX/ptx
• SGI Challenge S, L, DM, and XL, and Origin systems running IRIX
• Siemens RM400 and RM600 systems running Reliant UNIX
• Sun SPARCserver and Enterprise Server systems running Solaris
Configuration Information Symmetrix Manager provides a physical view of storage to facilitate data placement and maximize
volume availability. Mapping from the physical to logical view is provided with ResourceView,
detailed in Chapter 8.
NOTE: Datasets, the equivalent of a file system in open systems, only exist in MVS.
Figure 4. EMC ControlCenter Symmetrix Manager Monitor Symmetrix Configuration
Director Layout Back-End Layout

Logical Volume to
Physical Disk
Mapping
Front-End Layout
Host to Logical Volume Mapping
Simultaneous use of different synchronized windows reveals key interrelationships and different
levels of information, particularly configuration of the:
• Symmetrix directors
• Front-end host adapters (Channel Directors)
• Back-end disk adapters (Disk Directors)
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Symmetrix Channel Clicking a button on the overall Channel Director Configuration screen reveals detail about the
Director Configuration front-end SCSI and Fibre Channel Directors. Storage administrators who know the Symmetrix
storage system’s director configuration can re-assign storage to a disk director with great accuracy.
It makes little sense, for example, to allocate disks to reside behind a director with 20 disks already
behind it, especially when a director with only five disks is available.
The Symmetrix Channel Director GUI provides information about the Symmetrix logical volumes
associated with the front-end directors and identifies the groups of disks associated with each disk
director. This display shows each Symmetrix port and the type of director managing each popu-
lated director slot for:
• Fast-Wide or Ultra SCSI Director (SA)
• Fibre Channel Director (FC)
• Disk Director (DA)
• Parallel Channel Director (CA)
• ESCON Channel Director (EA)
• SRDF Remote Link Director (RA)
Figure 5. Director Layout
Storage administrators quickly can determine port status by looking at the colors of the port but-
tons (e.g., green for online, yellow for offline, and red for non-functional). The Status Information
section in this chapter provides additional details.
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Figure 6. Front-End Configuration
Symmetrix Manager displays:
• Host name
• Director number
• Port number
• Target/LUN (SCSI/Fibre addressing)
• Symmetrix logical device number or target/LUN protection method used
• Meta devices
• BCV (when business continuance volumes are configured with EMC TimeFinder via the EMC
ControlCenter Control Option)
Disk Director Configuration Symmetrix Manager displays detailed back-end configuration information that maps Symmetrix
logical volumes to physical disks.
Figure 7. Back-End Configuration
Clicking on a specific Disk Director button in the overall Director Configuration window reveals
the following data for each port:
• Disk Director number
• Interface (back-end port)
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• Physical device target ID
• Symmetrix Logical device number
• Device type (mirrored disks, hot spare, RAID parity device, etc.)
The same window shows the Symmetrix back-end disk adapter (which addresses the physical
device target ID); the Symmetrix logical device number; individual volumes and hyper-volumes
within a physical device.
Mapping Front-End to Simultaneously opening different configuration windows shows the component relationships.
Back-End Configurations Opening the Channel Director Configuration and the Disk Director Configuration windows
displays the relationship between the front- and back-end directors. This knowledge helps plan
volume allocation and maintain a balanced back end.
Figure 8. Mapping Front-End to Back-End Configurations
Opening both the Channel Director and Disk Director Configuration windows shows the location
of single or multiple devices. Clicking on a display in one window highlights related information in
the other window, including:
• Disk Director connection for a given device
• Devices on a given port
• Disk devices connected via a given host adapter
• Disk devices associated with a given host
The Resource View option (Chapter 8) provides additional host-to-Symmetrix mapping capabilities.
Mainframe Volsers— The Symmetrix Manager component displays mainframe volsers information. By simultaneously
Configuration displaying the mainframe volser, the host director configuration, and the disk directors
configuration windows, users can simplify performance decisions and configuration optimization.
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Figure 9. Mainframe Dataset Configuration Information

Volume Status
Volume Details
MVS Dataset List
Status Information Symmetrix Manager constantly monitors the elements involved in the Symmetrix storage process.
Colors immediately show non-functional devices and Symmetrix Manager automatically
“propagates” that information, passing it to pre-determined individuals or systems.
Figure 10. Main Status Screens
The dockable System Status window (right side of the main window) provides a quick, color-
coded view. Clicking on individual indicators reveals the next level of information. The base com-
ponent, EMC ControlCenter Console-Symmetrix Manager, continuously monitors and displays:
• Host/Symmetrix communications status
• Symmetrix overall status
• Volumes status
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• Performance monitor status
• Device statistics
• Physical Device statistics
• Director status
Communications Status The communication icon color shows the Communication Status, or the state of the link between
host and Symmetrix systems.
Symmetrix Status The Symmetrix status button monitors the complete Symmetrix environment and changes color if
a Symmetrix system error occurs. Clicking on the button displays a matrix of the monitored errors.
Color-coding within the matrix enables the storage administrator to quickly see the environment
status. This button tracks key environmental factors (e.g., temperature, power supply, volume
readiness, RAID and SRDF device readiness, and faults).
Symmetrix Status links directly to EMC's Customer Support Center system for constant system
protection. After automatically executing a customized script that activates a pager or sends e-mail
announcing an environment error condition (e.g., a “PhoneHome” report), EMC notifies the cus-
tomer and schedules a service call.
Volume Status The color of the Symmetrix Volume Status icon varies with the state of each logical volume (e.g.,
whether data is available, volumes are ready, volumes are mirrored, or host access is available).
Clicking on the Volume Status button displays the status of each logical Symmetrix volume by
number. Clicking on an individual volume reveals volume properties with both front- and back-
end information.
Navigating through detailed volume information gives storage administrators sufficient informa-
tion to take corrective action and ensure optimum data placement and availability. Symmetrix
Manager updates volume status information after each pre-determined polling interval.
Performance Monitor Status Clicking on the Performance Monitor Status icon generates a Performance Run chart that displays
hit ratios, write ratios, and I/O’s per second. Users can define the current and historical data plot-
ted on this chart.
Device Statistics The Device Statistics icon registers information about Symmetrix logical volumes performance.
Similarly, the Physical Device Statistics icon registers information about the Symmetrix physical
disk performance.
Director Status The Director Status window reveals the status of each type of Director in the Symmetrix configu-
ration. Clicking on any director button shows the director’s detailed configuration.
Green Director and at least one port or interface online
Yellow All ports and interfaces offline
Red Director not responding
Performance Information By monitoring performance in real time, Symmetrix Manager allows storage administrators to
store and retrieve data efficiently and effectively and meet business application needs.
20
Figure 11. Main Performance Screens
System Performance
Volume Performance
Director Performance
Symmetrix Manager continuously monitors and displays:
• System Performance for all front-end Channel Directors
• Director Performance, by type of Director
• Symmetrix Logical Volume Performance for individual disk devices
• Physical Disk Performance for individual disk devices
Defining Performance Symmetrix Manager measures performance against user-defined thresholds, with overall system
Thresholds performance measured according to parameters for:
• Hit ratio
• Write ratio
• I/Os per second
Hit ratio determines the effectiveness of cache; write ratio determines whether Symmetrix activity
matches the expected ratio of read/write activity for the connected hosts.
Symmetrix Manager gauges Symmetrix logical volume and physical disk performance against
upper and lower limits for I/Os per second, total hit ratio, write ratio, read hit ratio, and
throughput.
ControlCenter provides default settings for all these parameters. Users can set the parameters to
reflect preferred limits, actual thresholds for each parameter, and request notification of deviations
from defined parameters.
21
Figure 12. Set and Monitor Performance Thresholds

Symmetrix
Performance Status
Volume Performance Status and Graphs

Defining Performance Thresholds
Performance Status Indicator The Performance Status Indicator dockable window shows overall performance within the estab-
lished ranges for the hit ratio and the write ratio.
Gray Data unavailable because of incomplete polling cycle
Green Ratios within established ranges
Red Ratios outside established ranges
System Performance The Performance Display Area graphs overall Symmetrix performance, and presents short- and
long-term information about I/O per second, hit ratio, and write ratio. Users click check boxes in
the Main Window to enable/disable these individual line graphs, or display them simultaneously.
Figure 13. System Performance
Director Performance Symmetrix Manager monitors and presents comparative performance information for the Direc-
tors, with separate statistics for:
• Disk Directors
• SCSI Directors
• Fibre Channel Directors
• Parallel Channel Directors
• ESCON Channel Directors
• Remote Link Directors
22
Colored and patterned bar graphs simultaneously display the performance for individual director
types selected, with either short- or long-term performance views.
Figure 14. Director Performance
Disk Director performance compares:
• Write ratio
• Prefetch utilization percentage (percentage of the prefetched data used by the hosts)
• Prefetch tasks percentage (compares read tasks to prefetch tasks)
• I/Os per second of each director
SCSI Director, Fibre Channel Director, Parallel Channel Director, ESCON Channel Director, and
Remote Link Director performance compares:
• Write ratio
• Hit Ratio
• I/Os per second of each director
Symmetrix Logical Volume Symmetrix Manager captures Symmetrix logical volume statistics, allowing administrators to set
Performance thresholds, monitor alerts, and graph current performance values at the Symmetrix logical
volume level. Symmetrix Manager monitors and displays comparative performance of the
Symmetrix logical volumes, and measures:
• I/Os per second
• Total hit ratio
• Write ratio
• Read hit ratio
• Throughput
The window displays each performance measurement separately. A button represents every active
device; its color indicates status relative to user-selected limits. Users can reset limits and Symmetrix
Manager can generate new performance information.
Green Device performs better than the lower of two user-selected variables
Yellow Performance between lower and upper limits
Red Activity exceeds upper limit
23
Figure 15. Volume Performance
The display window also graphs device performance. Sorting options (by volume number, name,
or statistical value) helps storage administrators track individual disk activity, check load balance,
and identify hot disks (e.g., disks with higher activity level).
Physical Disk Performance Administrators can use Symmetrix Manager to capture physical disk device statistics, set
thresholds, monitor alerts, and graph current performance values. This information allows
administrators to monitor and isolate performance bottlenecks on specific Symmetrix disks.
Administrators can view disk statistics by disk director, interface, or target, and evaluate read,
write, and total measures.
Read • Read commands per second

• Average read request size
• Read throughput
Write • Write commands per second

• Average write request size
• Write throughput
Totals • Read/Write ratio

• Total throughput
Note: Workload Analyzer also captures this information for historical analysis (see Chapter 11).
Propagation of Status The Symmetrix Manager component propagates status and performance information to the EMC
and Performance ControlCenter Console in several ways:
Figure 16. Propagation of Status
Enterprise Status
All Symmetrix Status
Volume Status
Single
Symmetrix
Status
24
• Sending e-mail to a pre-selected address.
• Paging a pre-determined phone number.
• Notifying the EMC ControlCenter Console. The EMC ControlCenter Console constantly displays
the Symmetrix configuration. Any exceptions to the status change the color of the Symmetrix icon
in the Console display box (green, yellow, red).
• Notifying an Enterprise Management Framework. Integrating ControlCenter into an SNMP-

compliant enterprise management framework gives administrators a single point of enterprise
control and simplifies exception management on managed devices. After detecting an event
anomaly, ControlCenter passes the information directly to the framework.
NOTE: If an error occurs in the Symmetrix system, the service processor in the Symmetrix auto-
matically contacts EMC.
Advanced Performance Workload Analyzer, a post-processing tool, offers advanced performance analysis (e.g., historical
Analysis comparisons and trend analysis) that complements the realtime performance monitoring of
Symmetrix Manager. Chapter 11 contains additional information.
Connectrix Manager The browser-based interface for EMC ControlCenter supports monitoring of all components
across the ESN. Clicking on the Connectrix icon allows administrators to launch Connectrix Man-
ager and native management tools for supported third-party switches and hubs. The Connectrix
Manager software consists of two components:
• Connectrix Server consistently deploys fabric-wide management of multiple Connectrix directors.
• Connectrix Manager provides element-specific management and control using graphical displays
of Connectrix front and rear views. Users click the various device components to manage tasks
(such as assigning protection/access, blocking/unblocking port access, monitoring performance,
event recording, and fabric configuration).
25
Chapter 4
SRDF-TimeFinder Manager
Symmetrix Remote Data Facility (SRDF) and TimeFinder offer industry-leading information
protection solutions for disaster recovery and business continuance. SRDF-TimeFinder Manager
provides full user control of SRDF through a graphical user interface (GUI). The GUI allows
management of TimeFinder and SRDF as an alternative to the CLI included with the TimeFinder
and SRDF products.
SRDF-TimeFinder Manager can control and monitor SRDF and TimeFinder operations via a
UNIX or Windows platform.
Managing SRDF In order to provide disaster recovery capabilities, SRDF maintains a mirror image of Symmetrix
systems data in a physically separate site. The SRDF/TimeFinder Manager option enables users to
query SRDF status and control SRDF operations. The SRDF GUI allows users to configure SRDF
attributes, and suspend and resume SRDF links and volumes.
The SRDF-TimeFinder Manager option allows effective and efficient control of SRDF information
protection activities because it:
• Simplifies business continuance planning and testing.
• Reduces backup/recovery costs while improving organization and utilization of enterprise data.
• Enhances overall effectiveness and integrity of recovery procedures and application availability.
• Strengthens competitive advantage by reducing the time and effort required for business recovery.
In event of an unplanned outage, the SRDF-TimeFinder Manager option automates and acceler-
ates the full restoration of data center operation and critical business operations. During normal
operation, it facilitates access to identical copies of key business data, allowing parallel use of the
original data to deliver enhanced application performance and increased application availability.
SRDF Configurations
The SRDF information protection solution maintains a mirror image of data at the logical volume
level on a remote Symmetrix. Users can view the SRDF configuration, monitor status (including
dynamic status information during an in-progress SRDF operation), and perform SRDF opera-
tions. It displays both the source and targeted mirrored pairs in an SRDF configuration, allowing
users to see a Remote Link Director Group, its associated devices, and the relationships between
the source and target volumes.
26
Figure 17. SRDF Configuration and Status Information
Storage administrators can configure and manage SRDF operations for individual SRDF mirrored
pairs or groups of SRDF volumes. Administrators determine volume grouping (e.g., disks associ-
ated with a given database, or an application, or the e-mail system).
Managing EMC TimeFinder By creating separately addressable mirrored volumes (e.g., BCVs), TimeFinder enhances enterprise
productivity and delivers optimal information protection. Splitting a BCV off from the standard
volume allows TimeFinder to create point-in-time copies. The instant availability of these copies
supports host applications and processes (e.g., workload compression, application development
and testing, file transfers and backup, and decision-support operations). TimeFinder uses the BCV
to restore data and execute a business recovery operation. Separately mirroring the BCV — either
locally or remotely through SRDF — provides additional protection.
EMC TimeFinder Configurations
Users can configure, initiate, and monitor TimeFinder operations with the SRDF-TimeFinder GUI
via point-and-click operations. The GUI simplifies the set-up of groups of devices for monitoring
status or performing TimeFinder operations. An operation begins by clicking on one or more BCV-
standard volume icon pairs, then selecting a specific menu operation. The Windows GUI displays
multiple BCVs associated with a single standard, so users can produce a sophisticated information
protection strategy.
Figure 18. EMC TimeFinder Configuration
27
TimeFinder Manager performs the following operations:
• Establish a BCV pair
• Re-establish a BCV pair
• Restore from a BCV device
• Restore a BCV device incrementally
• Perform regular, differential, reverse, reverse differential, and instant splits
NOTE: Mirrored BCVs use differential and reverse splits. An instant split makes BCV data
immediately available to the host, and can enhance all varieties of splits. The EMC TimeFinder
Product Description Guide contains an in-depth description of BCV operations.
28
Chapter 5
Configuration Manager
Configuration Manager gives users maximum control over their Symmetrix environment
allowing them to make configuration changes instantaneously to meet the needs of their evolving
environment. With Configuration Manager, customers can reallocate Symmetrix Logical
Devices (SLDs), configure SLDs, and assign SLD attributes. Configuration Manager currently
supports open systems hosts.
Reallocate SLDs Configuration Manager enable reallocation of Symmetrix Logical Devices by:
• Moving a Symmetrix Logical Device from one host adapter to another, or from one port to another
on the same host adapter
• Adding a SLD to particular host adapter and port
• Removing a SLD from a particular host and port
Allocation involves selecting the device with the mouse and dragging it to the last device of the
director and port in the new location. CLI access to reallocation functions is also available.
Users can assign both configured and unconfigured devices with Configuration Manager.
Allocation involves selecting the device with the mouse and dragging it to the last device of the
director and port in the new location.
Figure 19. Configuration Manager SLD Reallocation
Configuration Manager preserves all data during this process. The administrator first assigns a
SLD then updates the host file system so that the host recognizes the new configuration.
Configure SLDs Configuration Manager allows to take a physical disk and create SLDs and metavolumes; these
functions are available via CLI. Mirror protection levels can then be assigned to these newly cre-
ated SLDs and metavolumes.
Assign SLD attributes Configuration Manager allows you to assign SLD attributes such as STD (standard), BCV, or DRV
via CLI. DRVs are used by Optimizer. Configuration Manager also allows users to swap source
and target designations in an SRDF configuration. The data is preserved during this process.
29
Chapter 6
Symmetrix Optimizer
Symmetrix Optimizer provides automatic tuning for Symmetrix disk drives by balancing perfor-
mance and eliminating potential bottlenecks. Automatic balancing of I/O activity across physical
drives reduces the effort and expertise required to achieve optimal Symmetrix performance. By
accessing the Symmetrix Quality of Service function through Symmetrix Optimizer, users control
the BCV (TimeFinder), DRV (Optimizer) and SRDF copy pace.
Symmetrix Optimizer brings several advantages to open systems and mainframe performance
because it:
• Introduces a smooth, automated process for disk drive load-balancing to replace a time-consum-
ing, error-prone manual approach.
• Adapts proactively to changing application environments and provides optimum disk perfor-
mance.
• Employs automatic, continual, long-term tuning to address problems before they occur.
• Protects data during tuning operations, eliminating the risk inherent in host-based tuning methods.
• Maximizes availability and associated revenues by avoiding disruption caused by manual, host-
based tuning efforts.
• Reduces response time lags during peak I/O loads (e.g., the most critical revenue-generating peri-
ods).
• Supports all OS platforms with a single tool.
Figure 20. Point-and-click end-user controls simplify the tuning process.
Self-Tuning High-demand disk drives experience excessive head movement, which slows read/write activity
and diminishes overall performance. Symmetrix Optimizer automatically performs critical tuning
functions, balancing active Symmetrix logical volumes (hot spots) with low activity logical
volumes (cold spots) across disk drives. By balancing seek activity and reducing contention among
drives, Symmetrix Optimizer improves throughput within the Symmetrix system and generates
optimal response times.
30
Symmetrix Optimizer collects and analyzes Symmetrix logical volume activity, identifies high-
activity volumes that cause disk contention, and physically reconfigures the volume layout for
optimal disk drive performance by mirroring and then live-swapping the identified volumes.
User-Controllable Parameters Symmetrix Optimizer gathers statistics on Symmetrix logical volumes by making system calls to
the Symmetrix. Through Symmetrix Manager software, users set sampling and analysis criteria
that tailor Optimizer’s behavior to the unique requirements of the environment.
Users can define parameters that include:
• Activating/deactivating Symmetrix Optimizer
• Activating/deactivating Swap Approval
• Sampling frequency
• Number of samples to maintain in the database
• Number of samples to collect between swaps
• Sample collection exclusion times
• Volume swap exclusion times
• Symmetrix Logical volume swap eligibility and priority
• Copy pace for BCV, DRV, and SRDF Volumes (Quality of Service feature)
• Concurrent swaps up to four at one time
Symmetrix Optimizer employs a weighted algorithm to analyze the statistics. It seeks to minimize
the I/O activity on each physical disk and balance the activity across the disks by transparently
swapping the physical location of Symmetrix logical volumes.
Symmetrix Optimizer first identifies two Symmetrix logical volumes for the swap, then copies
data to equal size and emulation Device Reallocation Volumes (DRVs). The volumes remain
available during this procedure.
When both DRVs contain the data from their respective migrating volumes, the data is copied to
the new locations. Each volume is resynchronized with the DRVs and other mirrors.
Finally, Symmetrix Optimizer splits the swap DRVs from the logical volumes, making them
available for the next swap operation. The entire data swap process remains transparent to end
users and applications.
Symmetrix Optimizer protects data throughout the process and guarantees the transactions.
After the swap, data collection resumes and Symmetrix Optimizer begins capturing statistics
from the changed configuration. In accordance with established parameters, Symmetrix Opti-
mizer can choose to make another swap when appropriate.
The default settings for Optimizer allow for one swap every 24 hours. If a swap is not required
in a 24-hour cycle, it does not perform a swap. Users can change the settings to allow a swap-
ping level best suited for their environment (e.g., more or less swapping). Users can also spec-
ify if they would like concurrent swaps. Optimizer can perform up to 4 swaps at one time. In
order to perform more than one swap, users will require additional DRVs. One will be
required for each size volume that is configured in the Symmetrix, multiplied by the number of
concurrent swaps. For example, if a customer decides that they would like to perform 3 swaps
at one time, and they have 4 GB and 9 GB Symmetrix logical volumes, that customer would
need three pairs of 4 GB DRVs and three pairs of 9 GB DRVs.
A swap log is also provided so that the user can determine what has been moved and to where.
This log is constantly updating itself and is always available to the customer through a
GUI interface.
31
NOTE: Swapping changes only the back-end configuration; it does nothing to alter the front-
end configuration.
Figure 21. Symmetrix Optimizer transparently reconfigures physical drives in real time.
Symmetrix Optimizer Optimizer includes the Quality of Service function, which allows users to control the copy pace of
Quality of Service TimeFinder, SRDF, and Symmetrix by setting priority levels for each logical volume.
Users can decide, for example, whether processing production application I/O is more time-
critical than Optimizer and TimeFinder functions. Then, they can lower the QoS settings on
DRVs and BCVs, which allows the production application I/O to use more of the internal Sym-
metrix resources.
Figure 22. Quality of Service Capabilities.
32
Chapter 7
ESN Manager
ESN Manager Overview ESN Manager brings dynamic organization and simplified management to Fibre Channel storage
networks. Centralized, heterogeneous access control for data volumes and the storage network
also allows configuration and monitoring capabilities for the entire SAN environment.
Administrators only need to manage data access once — at the storage level — instead of at every
server level.
Because Enterprise Storage Networks continue to grow in size and complexity, managers need
proper tools to avoid costly and time-consuming practices. ESN Manager allows administrators to
manage data access once, at the storage level, instead of multiple times at the server level. With an
intuitive GUI or CLI, volume access control, centralized zoning, and individual path management,
ESN Manager brings dynamic organization and simplified management to the ESN environment.
By streamlining management procedures and dramatically increasing the cost effectiveness of IT
investments, ESN Manager helps reduce operational costs and minimize risk.
Figure 23. ESN Manager
Capabilities ESN Manager’s single interface allows administrators to:
• Manage paths to storage using Volume Access Control and Zoning technologies.
• Obtain a high level or detailed view of the SAN topology, with displays showing information about
Host Bus Adapters (HBAs), Fibre Channel switches, Symmetrix systems, Symmetrix FA ports, and
other devices on the storage network.
• Configure and manage access to volumes using Volume Logix.
• Partition the fabric into logical zones to control access with FibreZone, eliminating multiple man-
agement tools and command sets.
• Create an optimal access control configuration for the storage network with the Autopath wizard,
while simultaneously performing volume access control and zoning functions.
• Save and/or restore the SAN zoning information using archive wizards.
• Standardize and automate the management of heterogeneous SANs by providing tools for gener-
ating usage reports.
33
Topology Views
With an intuitive graphical user interface (GUI), ESN Manager provides consistent, easy-to-use
configuration of SAN devices in a storage networking environment. Similarly, text-based environ-
ments can use a command line interface (CLI). Both interfaces allow administrators to create a
detailed topology view of the storage network, one that displays all Fibre Channel devices and their
interconnections in the SAN topology.
Users can tailor topology views by filtering within the GUI display. Administrators can enter ele-
ments with a logical view of the paths between devices because the topology display shows all the
devices within the SAN. When expanded, this view shows the physical paths between devices.
Figure 24. With ESN Manager’s zoning capabilities, storage administrators can create and manage
sets of logical devices within a zone.
Increased Connectivity
Fibre Channel hubs and switches provide increased connectivity by allowing multiple server HBA
ports to connect to Symmetrix through a port on a Fibre Adapter (FA).
Volume Access Functionality ESN Manager controls volume access through the mechanism of volume configuration manage-
ment (VCM) software*, which prevents multiple hosts from seeing and using the same storage vol-
umes. With VCM software, the FA filters each I/O and allows each host to access only those
volumes specified in the VCM database (VCMDB).
Volume access functionality combines Symmetrix microcode and a host-based GUI or CLI for vol-
ume access administration. The microcode controls access to Symmetrix volumes through the use
of the VCMDB that resides on the VCMDB volume on the Symmetrix. A single VCMDB controls
access for all FAs on a Symmetrix. The ESN Manager Administrator defines the contents of the
database that runs on Solaris, Windows 2000, and Windows NT.
Volume Configuration Management
EMC’s volume configuration management (VCM) software provides volume access and gives
administrators control of Fibre Channel access to Symmetrix volumes. The storage-based access
control method implemented by ESN Manager eliminates multi-host conflicts on the same port.
34
ESN Manager
ESN Manager allows administrators to define a virtual dedicated channel that connects each host
with its own storage volumes in the Symmetrix, although many hosts may share the same path and
the same Symmetrix port.
Defining and Managing Access Control
Storage administrators use ESN Manager to define and manage access control on Symmetrix vol-
umes. This storage-based software application functions across an Enterprise Storage Network
(ESN) from one or many administrative stations. ESN Manager can:
• Display ESN Manager objects graphically (Symmetrix systems, logical volumes, Fibre Channel
Directors, host computer servers, Fibre Channel host bus adapters) and the relationships between
these objects. (The ESN Manager Administrator can display an entire Fibre Channel volume con-
figuration in graphical form on a single screen.)
• List ESN Manager objects and their relationships through a command line interface or graphical
user interface.
• Assign and manage the access privileges that Symmetrix logical volumes maintain with host com-
puters connected through switches or hubs in a Fibre Channel topology.
• Manage and modify properties associated with ESN Manager objects (for example, change the
name of a host).
• Manage volumes on multiple Symmetrix systems from a single administration station.
• Co-reside with Connectrix Manager on a client administration station.
Protecting Data EMC’s solution for multi-initiator environments protects data in the Symmetrix where it resides.
Volume access software controls access to Symmetrix volumes from host servers and creates a
protected environment for Fibre Channel-Arbitrated Loop hubs or Switched Fabric sharing the
same port.
Because Windows NT assumes access to all drives sharing a port, ESN requires volume access soft-
ware for Windows NT switch and hub connectivity. Volume access neither replaces the need for
zoning nor manages any switch or hub components.
Implementing a Storage ESN Manager allows administrators to configure and manage the access policy to volumes in the
Subsystem Access Symmetrix. Unlike error-prone, host-based access control mechanisms, ESN Manager employs a
Control Policy Symmetrix-based access control mechanism that avoids conflicts and monitors access directly from
the storage array. Administrators can define a virtual data path from each host to its storage devices
in the Symmetrix, although multiple hosts share the same Symmetrix port.
The Symmetrix records the connection, stores the world-wide name (WWN) in a Login History
table, and builds a filter listing the volumes available to that WWN through that FA port. The HBA
port then sends I/O requests for particular Symmetrix volumes to the FA port. Each request
includes the identity of the requesting HBA (to determine its WWN) and the identity of the
requested volume, including FA and Logical Unit Number (LUN).
ESN Manager processes each I/O request and verifies that the HBA can access that volume. If an
HBA lacks access to a volume, then an error message follows any request for access to that volume.
In this way, ESN Manager ensures data integrity in a multi-vendor SAN environment at the data
storage level.
35
Representing a Configuration Graphically
The ESN Manager GUI employs browse and manage configurations to graphically represent cur-
rent or “work-in-progress” configurations:
• Browse configuration reflects the state of the Zoning and Volume Access databases for the current
online configuration.
• Manage configuration provides a snapshot of the last active configuration.
The Manage configuration allows administrators to change the volume access control. When satis-
fied with the changes made to the working view, they can commit the changes to the Zoning and/or
Volume Access database(s), overwrite the last active configuration, and activate the changes.
The ESN Manager GUI displays information that relates to the entire storage area network (SAN)
and uses different views and panes to describe the SAN configuration. ESN Manager gives admin-
istrators the ability to view and manipulate objects in the network using the different modes,
panes, and views.
NOTE: The GUI and the CLI provide the same control functions.
Creating the Storage Network Zoning partitions a Fibre Channel switched environment. Zones create and manage subsets of
Access Control Policy logical devices (for example, HBAs and storage devices). Devices can only communicate with each
another in the same zone; any non-member device remains inaccessible to the others. By enabling
or disabling these zones, administrators can manipulate connectivity throughout the SAN in a
controlled manner.
Administrators use zoning to restrict access to shared storage network resources and provide
high levels of access control, performance, and availability. Restricting access to specific stor-
age ports reduces the time spent by each HBA in the discovery process and improves boot time
for every server.
Most Fibre Channel switches provide management utilities that allow zoning of specific switches.
Typically managed in a vendor-specific manner, switch zoning and other fabric control allows
each switch to store its own configuration data. While adequate when the SAN contains only one
or two switches, local switch management makes zoning a time-consuming process when admin-
istrators need to add more switches.
Integrating Zoning Functionality (Single-HBA Zoning)
ESN Manager integrates zoning functionality, which allows planning and deployment of the stor-
age network access control policy. A single-HBA zoning, for example, configures each HBA in its
own zone. The members of the zone include the HBA and one or more storage ports (for example,
a Symmetrix FA port) with the volumes that the HBA uses.
Single-HBA zoning provides a fast, efficient, and reliable means of controlling the HBA discov-
ery/login process. Without zoning, the HBA attempts to log in to all ports on the fabric during dis-
covery and during the HBA’s response to a state change notification. Single-HBA zoning,
minimizes the time and Fibre Channel bandwidth required to process discovery and the state
change notification.
Meta Units ESN Manager allows users to create and manage super-sets of switches (or units) called meta
units, which consists of two or more units sharing a common zone configuration. Meta units
allow the immediate application of a single command to several units at once, instead of applying
the command multiple times to individual units. Figure 4 shows how Host00 operates as a mem-
ber of two zones (Zone0 and Zone1) and both zones belong to a zone set called Config1, as
applied to Meta1. Config1 serves as the active zone set and performs backups. Administrators
could create another zone set (Config2) for application testing and apply it to both switches
because of the meta unit configuration. In large multi-switch fabrics, meta units greatly reduce the
time and effort required to change zoning configurations.
36
Figure 25. Meta Unit
Zone0
Zone1
Meta1 Symmetrix
Host00
Switch 1
adapter0
adapter1
FA1 V
C LUN1
Switch 2 FA1 M
Host01 LUN2
ESN Manager’s Zoning software eliminates the need to execute several commands for a task with
specific vendor-designed applications, while dramatically reducing switch maintenance and
replacement times. Administrators can use ESN Manager’s Refresh Zoning command to load
existing, centrally stored zoning configurations to new or replacement switches in the fabric,
reducing addition and replacement times.
Enforcing Access ESN Manager creates and manages access control policies to the storage subsystem and storage
Control Policies network. Volume Access Control and Zoning modules form the foundation of ESN Manager’s
functionality and additional software features maximize its volume access control and zoning
capabilities. These features —Autopath, Command Line Interface, and Report Generation —
maximize the management capabilities of ESN Manager.
Autopathing ESN Manager’s Autopath wizard simultaneously performs volume access control and zoning
functions, which allows administrators to
• Create an optimal access control configuration for the storage network automatically.
• Handle switch zoning and volume access policy changes in one simple step.
• Reduce the number of actions required to create paths between hosts and storage through the stor-
age network.
• Execute functions, such as volume access control and zoning, in a single operation.
Path Creation
Path creation automates both the selection and the authorization of the data paths, enabling a host
to access Symmetrix volumes. When creating paths, administrators can choose the number of
paths to storage for each host*.
The Create Path command authorizes access to a Symmetrix volume from a specific host along a
set of selected paths, either direct connections or through switched fabrics. All physically con-
nected and manageable paths remain viable alternatives. Administrators can change the number
of paths from one path (minimum) to the number of paths physically available to the selected vol-
ume/s (maximum). The path selection policy and the number of connections to the HBA or FA
port dictates the maximum number.
37
When creating paths, administrators may create and/or modify existing zones and create zone
members. Although Autopath attempts to create paths within preexisting zones, new zones can
appear in the Topology view. Following standard EMC zoning best practices, Autopath only cre-
ates single-HBA zones.
Path selection policies in Autopath use information in the Symmetrix to balance path allocation
across the HBA and FA ports. The Autopath engine checks state information to determine assigned
path authorizations for FA port(s) and HBA(s). The engine uses a simple, unweighted static round
robin algorithm. After choosing the criteria, the administrator optimizes and analyzes the results,
editing as necessary to meet specific configuration requirements.
Path Removal
Path removal automates both the selection and the removal of the authorizations that enable a host
to access a Symmetrix volume. Administrators can use the Autopath Remove Path Selection dialog
to edit the paths targeted for removal. When removing paths, administrators may purposely or
accidentally modify existing zones and/or remove zones and zone members. Autopath does not
allow administrators to zone out the ESN Manager host from accessing any FA of a Symmetrix.
Command Line Interface In addition to the GUI, ESN Manager includes a command line interface (CLI) for scripting man-
agement tasks. Administrators can:
• Configure volume access control and zoning in the storage network using Access Control CLI and
Zoning CLI commands.
• Obtain the same control functions through the GUI and the CLI versions, providing management
capability for hosts lacking a graphics terminal.
• Specify the HBAs through which a host can access Symmetrix volumes using the Admin CLI
commands instead of the ESN Manager GUI.
The Admin CLI consists primarily of a group of commands called fpath commands. Administra-
tors can execute fpath commands at the command line, automate these tasks by executing them in
scripts or batch files, and use the Admin CLI to:
• Initialize, restore, and back up a VCMDB
• List, add, and remove entries
• List and clear entries by FA and WWN
• Rename hosts and verify name consistency
Administrators can use Zoning CLI commands instead of the ESN Manager GUI to configure zon-
ing in the storage network. The FibreZone CLI consists of fzone commands that execute at the
command line or in scripts or batch files to automate zoning tasks. The Zoning CLI follows left-
justified unique rules for command line syntax. With few exceptions, administrators need type in
only as many letters of the command as make it unique. Using the Zoning CLI, administrators can:
• Manage zones, units, and zone sets
• List, create, delete, and modify zone configurations
• Backup and restore the Zoning database
NOTE: EMC recommends that administrators avoid simultaneous use of a GUI and a CLI because
of the increased possibility of database corruption. Data corruption could occur, for example, if
administrators attempt to modify the Volume Access database in the GUI while also running a
script that changes the database.
38
Report Generation ESN Manager can produce different types of reports that display information about the ESN
topology. Each report provides information about a certain aspect of the storage and the
storage network.
ESN Manager provides customized reports for objects and configurations in the storage network
topology. All reports display as tables, but the information varies depending on the type of object
selected. Administrators can view reports online, print them as a hard copy, or export them to a
comma-delimited format file (for example, Microsoft Excel or Visio). Administrators can view
reports in either Manage or Browse views, output displays relevant to the view used.
The types of reports available for viewing include:
• Cable Configuration Report
• Connection Report
• Host Configuration Report
• Host Summary Report
• Object Property Report
• Path Report
• Volume Report
• Zoning Report
39
Chapter 8
Resource View
Resource View allows mapping of host objects through the storage logical volumes to the physical
devices — and back again — using object-based definitions. This capability provides a complete,
“top-to-bottom” view of file systems and databases from the host through the specific devices on
the Symmetrix.
As a visualization tool, Resource View shows the placement of all host-based objects on Sym-
metrix volumes and physical devices. It offers systems, database, and storage administrators a
common tool to understand and plan the optimal use of Symmetrix storage. Automated data gath-
ering and correlation among different systems allow administrators to make and implement IT
decisions, instead of gathering information.
Information Capabilities By mapping files and databases to the Symmetrix volume and physical disks, Resource View
provides an understanding of the virtual layers across the computing infrastructure. Resource
View eliminates tedious printout or spreadsheet correlation and makes available information
such as:
• Applications affected by reconfiguration
• Symmetrix disks approaching capacity limits
• Areas of free space for file systems and databases
• Storage amounts used by specific departments, which helps to facilitate charge-back of

IT resources
Figure 26. EMC ControlCenter Resource View - Capacity Mapping
Resource View Operations Resource View gives systems, storage, or application administrators access to combined host and
Symmetrix information across the enterprise, and any level in the storage environment offers an
entry point for overall system analysis. Administrators can begin the analysis from a storage level
that makes sense to them. Database Administrators, for example, start with database objects, Sys-
tems Administrators with file systems, and Storage Administrators with physical disks. Resource
View gives these users a sensible perspective for their functional role. By creating a new window,
they can see alternate views and automatic updates.
40
Links View simplifies navigation around relationships. By selecting a particular tablespace, for
example, ControlCenter opens windows with the related table, database, database files, file
system, volume groups, logical volume, host device, Symmetrix device, Symmetrix disk drive,
and Symmetrix system. Users then select items from any window. Related windows update
automatically.
Symmetrix Configuration Mapping shows the layout of Symmetrix internal components.

Users can select a director, director port or logical volume; ControlCenter highlights all related
entities. The customizable Configuration Mapping display simplifies the relationships between
the logical structures presented to the host and the internal Symmetrix configuration.
Figure 27. EMC ControlCenter Console with Resource View
Viewing Tabs Resource View breaks down barriers that inhibit smooth working relationships in the organi-
zations. Difficulties usually arise when systems, storage, and database administrators try to
understand their differing perspectives on storage locations of database, file systems, or other
objects. Resource View provides familiar concepts and terms, and uses a single screen to view
information from each administrator's perspective. Various IT functions see the relationships
among the system, storage, and database components, which improves planning, manage-
ment, and problem identification.
Physical, Logical, and Line of Business tabs tailor views of the storage system to meet user needs.
Physical Tab
The Physical tab (available with Symmetrix Manager) accesses the EMC ControlCenter Console
and shows the icon map. This view identifies connections among hosts and Symmetrix units. A
tree structure includes individual Symmetrix hosts, user groups, and CLARiiON systems.
Logical Tab
The Logical tab (a Resource View option) displays the data for all accessible Symmetrix and host
servers in a tree structure. Clicking on each element expands the tree structure to the next level.
Presented in a row/column format, logical tab information resembles a standard database or
spreadsheet with capability for sorting by columns and organizing information by dragging and
dropping columns to different locations.
41
Users can customize views to hide unnecessary fields or change the order in which they are
displayed. Users can export all information to tab-delimited format files in order to import
them to a spreadsheet or a report generation tool.
Line of Business Tab
The Line of Business tab (a Resource View option) allows grouping of objects (any kind, at any
level within the host or Symmetrix) for assessment, analysis, and reporting based on business
needs. Users can set groupings by geographic regions, business applications, and server type, or
for individual customers within a shared environment. The Line of Business tab allows users to
focus only on selected pieces of the storage environment within the enterprise.
42
Chapter 9
Resource Availability
Resource Availability monitors and manages storage resources — and dramatically affects
administrators’ efficiency and productivity. A single interface offers the capability to administer,
monitor, explore, automate, notify, report and autofix logical storage resources on MVS,
UNIX, and Windows NT/2000 systems. In addition, users can:
• Establish management policies for host logical resources using ControlCenter’s monitor and notify
capabilities.
• Choose a notification (e.g., e-mail) for proactive response to potential problems.
• Resolve storage resource issues automatically with a powerful autofix capability (e.g.,
automatically expanding a file system to avoid an out-of-space condition and downtime).
• Define alert policies for status and performance alerts with Alert Manager and pass alerts to
the enterprise management frameworks, such as HP OpenView, CA TNG, Tivoli TME, and
BMC Patrol.
• Manage at the group or component level and set thresholds for Symmetrix system-level performance.
• Manage and set thresholds for IBM RVA and STK tape devices.
• Manage global storage resource management policies and processes across heterogeneous systems.
Figure 28. EMC ControlCenter Resource Availability
Resource Availability monitors and manages at the server and logical file system level (including
I/O and Oracle file space) using intelligent agents. It uses hierarchical tree structures to display
resources. It launches diagnostic and repair actions with context-sensitive, pull-down menus and
point-and-click actions. Most important, it automates the problem-solving process, leading users
through complex system management functions. It includes tools to standardize storage resource
management processes, such as backup automation, space availability reporting, and file system
navigation.
From a single Resource Availability interface, users can monitor MVS, UNIX, and Windows NT
file systems, without the need to learn the different operating systems.
43
Chapter 10
Database Tuner
Database Tuner, a host-based ControlCenter option for open systems, allows application-level
performance monitoring and tuning of Oracle and DB2 UDB databases, fully correlated to
Symmetrix storage.
A GUI allows users to accumulate logical performance data from the Oracle and DB2 UDB data-
bases and operating system and:
• Identify Oracle and DB2 UDB databases performance problems
• Correlate database performance data with storage physical layout and data placement on Symmetrix
• Analyze application activity to find I/O bottlenecks
• Identify necessary steps to fix problems while optimizing database and EMC Symmetrix performance
This proactive tuning and management tool provides a common view and language for the
Oracle database and Symmetrix storage environments. It promotes cooperation between Data-
base and Storage Administrators, encouraging identification and resolution of throughput and
I/O problems.
Figure 29. EMC ControlCenter Database Tuner
A unique sampling method gives Database Tuner the ability to monitor active database perfor-
mance while drawing minimally (1% to 3%) on CPU overhead. In an Oracle environment,
Database Tuner can maintain this low-level overhead while sampling up to 20 times per second, a
true real-time monitor. This environment allows users to monitor, tune and proactively manage
performance in production database environments before problems occur.
In a UDB environment, Database Tuner leverages UDB performance snapshot monitor technology
to collect performance information. This method also minimally impacts the server.
44
Responding to The task facing many IT organizations involves elimination of application slowdown, system
Customer Needs downtime, preparation for tremendous data growth, improved response times, and adherence to
strict service level agreements.
Today’s administrators need management tools that promptly identify and efficiently resolve per-
formance problems. Database Tuner gives IT organizations the ability to:
• Maximize asset utilization and optimize Symmetrix performance
• Optimize operational efficiency by creating a common view among developers, and database, sys-
tems, and storage administrators
• Correlate application, operating system, database, and Symmetrix performance metrics for end-to-
end infrastructure management.
• Analyze and tune data placement within Symmetrix for optimal database performance and I/O
response.
• Collect, access, and analyze historical performance activity for performance management, baseline
creation, exception reporting and alerting, capacity planning, and trending.
• Analyze and tune queries and SQL statements.
• Assess the performance impact these new SQL statements in a test environment.
• Maximize Oracle and DB2 UDB database performance in a Symmetrix environment.
• Link symptoms with causes, and bridge local files from the application to physical devices on
the Symmetrix.
• Monitor performance thresholds and propagate status to the EMC ControlCenter Console, which
enables proactive tuning.
Database Tuner I/O represents an important database operation that presents major problems for tuning because
Operations users must identify the exact component in the system (server or storage) causing the problem.
Optimal performance management and tuning requires an understanding of the application dri-
vers, how the database handles I/O operations, and how the Symmetrix physical storage device
performs these operations.
With Database Tuner, the Symmetrix unit accumulates performance data and statistics and makes
this information available to the database tuning component. It provides functions that enable
“mapping” of the logical volume to the physical device hyper-volume relationships within the
Symmetrix. After identifying I/O wait as the cause of performance problems, for example, the
mapping ability of Database Tuner provides sufficient detail to discover the:
• Symmetrix device experiencing the longest wait
• Busiest database file stored on the Symmetrix device
• Objects (e.g., tables, indexes, etc.) residing in the Oracle file or objects residing in the container in
DB2 UDB environments
45
By modeling SQL alternatives the user identifies the impact of each alternative (e.g., adding or
deleting a specific index) and aids in tuning the database accordingly. Graphical views show the re-
balanced I/O, better SQL statements, and improved Symmetrix performance data.
Figure 30. EMC ControlCenter Database Tuner Mapping Capability
Both storage and database administrators gain a common set of information that helps identify
and potentially solve performance problems. Database Tuner enables users to understand the
various levels of abstraction within the Symmetrix, from perspectives of storage and database
application/server.
Users can save all information collected in their production environment to a Performance Ware-
house for long-term performance analysis, trending, and exception reporting/alerting. Centraliz-
ing the Performance Warehouse allows users to collect and summarize correlated statistics from all
databases and Symmetrix devices across the enterprise’s IT infrastructure. This common reposi-
tory contains correlated performance views of application, operating system, database, and Sym-
metrix activity.
Information Gathering Database Tuner gathers information from three sources:
• Oracle SGA allows users to determine the specific Oracle processes currently executing, and the
SQL statements that each process executes. Database Tuner for DB2 UDB leverages information
from the UDB performance snapshot monitor.
• Operating System allows users to locate each instance in which the database initiated a process,
and then determine if the process is active or simply waiting for available resources.
• Symmetrix allows users to identify frequently accessed physical volumes, the SQL statements
accessing them, and the objects these statements seek.
• Database Tuner gathers information but consumes minimal CPU cycles, so users can identify
problems and make changes before the problem impacts them.
46
Chapter 11
Workload Analyzer
As a performance analysis tool, the EMC ControlCenter Workload Analyzer (WLA) collects,
archives, graphs, and analyzes Symmetrix and host historical performance data. Exception-based
reporting helps administrators make better business decisions by allowing them to track resource
usage, plan hardware purchases, organize configuration information, and access graphical reports
through a browser.
The configuration mapping in Workload Analyzer supplies a true understanding of the storage
environment. A single-screen view of the entire storage chain reveals the performance tuning and
capacity planning effects from a system and storage perspective.
Workload Analyzer complements and expands on Symmetrix Manager’s real-time reporting of

component-level performance data. From a Windows workstation, a Storage or Systems Adminis-
trator can identify performance trends, issues, and implementation deficiencies. This analysis helps
performance tuning, configuration management, and problem isolation.
Key Features In addition to graphical visualizations of key Symmetrix performance variables, Workload Analyzer:
• Generates predefined performance graphs that show Symmetrix system and component-level
performance, at a glance.
• Analyzes Symmetrix performance at the system, front- and back-end director and port,
Symmetrix logical volume, and physical disk levels.
• Displays the Symmetrix configuration mapping table (e.g., front-end to back-end or back-end
to front-end) and highlights configuration changes. Users can correlate configuration and
performance by moving between the configuration view and the performance graphs.
• Saves time and simplifies the process of analyzing Open Systems host OS performance data,
avoiding the use of “sar” and “iostat” tools.
• Creates performance reports/graphs automatically in the HTML format, as defined by a data

trigger or time schedule. Users save time, especially when working with multiple Symmetrix
units and/or hosts.
Workload Analyzer handles trend analysis, workload characterization, capacity planning, and
isolation of performance problems. It allows users to efficiently and effectively:
• Pinpoint performance issues and capacity needs
• Identify performance trends or implementation deficiencies
• Plan capacity growth through detailed trend analysis
• Use output for performance optimization, configuration management and upgrade enhancements
• Improve utilization of storage and people resources
• Improve communications regarding storage performance
Workload Analyzer Workload Analyzer, an essential tool for Symmetrix storage administrators, includes two
Components components, for installation on the same host or on separate hosts:
• Workload Analyzer Collection Manager, a data archiving and management tool, employs a
user-set archiving policy that allows the WLA Collection Manager to retrieve performance
data via the EMC ControlCenter Agent or SYMAPI Server directly connected to Symmetrix. It
can collect performance information from open-systems hosts. It compiles and stores the
performance archives on the Windows-based workstation.
47
• Workload Analyzer Performance View uses a GUI that displays performance graphs and
configuration information. It allows users to analyze performance archives either on-line or
off-line (provided the performance data remains available). It can analyze Symmetrix perfor-
mance data and Open Systems host OS performance data.
WLA Collection Manager WLA Collection Manager controls performance data pulled from the EMC ControlCenter
Agent(s) and manages data storage after transfer to the Collection Manager host. It provides data
summaries for various archive formats (interval, hourly, daily and monthly).
Figure 31. EMC ControlCenter Workload Analyzer Main Window
Collection Status Dialog Box
Collection Manager includes the Collection Status dialog box, which offers options for collection
types (daily, revolving and/or analyst) and view types (by class, Symmetrix or host). It displays the
collection status, including the type of data provider, data provider identifier, collection mode,
Symmetrix polling interval, and collection status. From the dialog box users can start/stop data
collection or set the Daily Collections Retrieval and Processing time. In addition, it provides the
interface for Analyst Collections operations.
Collection Policy Dialog Box
Users set collection policies (specifying data providers and collection parameters) with the Collection
Policy dialog box. A data provider specification includes a class (Symmetrix or host) and an
identifier (Symmetrix serial number or host IP/name). Users designate a network directory to store
the collected performance data and the collection parameters include collection type (daily or
revolving), collection interval, collection time window, work week and archive retention period.
Automation Management Dialog Box
The Automation Management dialog box GUI allows users to create report jobs, select data
providers, set job triggers, choose graphs/views and set up the schedule for automatic report
generation. It offers predefined report jobs such as Top 10 and Vital Signs.
The Collection Manager executes automated report jobs after the daily data retrieval. The output
of these jobs appears in HTML format and is placed in the user-designated network directory.
Users access these jobs via a Web Browser.
48
Figure 32. Symmetrix Physical Disk Performance Statistics
Workload Analyzer collects, archives, graphs, and analyzes system-wide, director, Symmetrix
logical volume, and Symmetrix physical disk performance statistics.
Customers with multiple Symmetrix systems or hosts that regularly monitor system performance
find report automation particularly useful. Users no longer need to manually run performance
graphs against individual systems. Multiple users can remotely access the automatically generated
HTML-formatted graphical reports.
WLA Performance View Workload Analyzer Performance View simplifies the analysis of system information for user-
selected time periods. Users select a Symmetrix or host, the date and type of data, and Performance
View displays a selection box and a view pane.
The View dialog box displays EMC-predefined or user-defined views for the system, logical
volumes, front-end and back-end directors and disks. The EMC-predefined views, or Vital
Signs, include:
• System I/O rates
• System throughput
• /Os per second for front-end and back-end directors
• Hit and write ratios for front-end directors
• System average I/O size
The Metrics dialog box allows users to create graphs for specific objects, based on the various
metrics (e.g., read commands for an individual physical disk). The Metrics dialog box allows
users to drill down and find component-specific variables for performance information.
The Configuration dialog box allows users to view the mapping table for host-to-Symmetrix
or Symmetrix-to-host configuration. It shows the configuration of a Symmetrix unit. Users can
generate a display of configuration changes by selecting on two configurations. A click of a
button enables users to move between the configuration view and performance graphs, and
correlate configuration with performance.
WLA Reporting Features With Workload Analyzer, users can perform trend analysis and offer more meaningful interpreta-
tions of the information. They can select the time period with greater accuracy and overlay new
graphs with previously created ones, giving a powerful comparison of information.
“Drill down” capabilities allow users to easily navigate between graphs at the volume or disk level.
They can select a volume or disk on a histogram, obtain related information for that object, and
create an intuitive navigation path between graphs.
49
Figure 33. Historical Analysis
Workload Analyzer also contains exception-based reporting capabilities, with graphs generated in
an HTML format for easy viewing via a web server or browser. Users save time because they
receive notification after a threshold is met, and see only information important to them. They
avoid manually looking at each Symmetrix.
The date and frequency of the report run, and the thresholds set to trigger the job, define the
automated report job. The user can select a particular data set and define the thresholds and
frequency through the automation manager. After the daily data retrieval process, the system
produces automatically generated reports and stores them locally or on a network for easy
accessibility. The directory structure simplifies the location of the right information.
Host Performance Information In addition to providing performance statistics on the various Symmetrix components, Workload
Analyzer collects information on host statistics, including I/O load and CPU utilization. Table 2
provides a complete picture of I/O load and CPU utilization.
Table 1. I/O load and CPU utilization

Solaris HP-UX SGI IRIX AIX OSF UNIX SV SINIX SCO Linux Win NT
# of reads X X X
# of writes X X X
Total reads X X X X X X X X X
and writes
KB read X X X X
KB written X X X X X
Total KB X X X X X X X X X
read and
written
% disk busy X X X X X X X
# of seeks X X X X X X
Avg. service X X X X X X
time
Avg. wait X X X X X X
time
Avg. queue X X X X X X
length
CPU-System X X X X X X X X X X
CPU-User X X X X X X X X X X
CPU-IO wait X X X X X X X
CPU-Idle X X X X X X X X X X
50
Chapter 12
EMC Global Services
EMC Global Services (www.EMC.com/global_services) is comprised of a network of services to

help you reap the full benefits of your E-Infostructure. This network, comprised of EMC field
personnel and select, quality Services Network partners, provides a continuum of best-in-class
services that support you through your entire information lifecycle.
EMC Professional Services EMC Professional Services (www.EMC.com/global_services/prof_serv.jsp) consultants and
Services Network partners offer a unique capability to put information at the center of an IT
infrastructure. EMC consultants and Professional Services partners can help you evaluate, design,
build, and manage your E-Infostructure. You'll benefit from experience and best practices gained
from thousands of deployments. From business plan to implementation, you get the expertise you
need-without straining your IT staff or hiring and training new personnel. A framework of proven
EMC-specific and industry-leading best practices and project management provide you with the
best possible results.
EMC Professional Services : Consulting and Assessment
Offerings
Focused on delivering Financial, Operational, and Business Impact justifications, providing a clear
path for you to rapidly attain your business goals while leveraging your current infrastructure.
Implementation and Integration
Design and execute implementations that fully integrate optimum E-Infostructure architecture
within your environment.
Operations Management
Services for the operation, administration, and general management of a storage solution that
includes cooperatively designing and implementing core storage management policies, processes,
and procedures.
Areas of Expertise: Networked Storage, Business Continuance, Backup & Restore, and Data
Migration.
EMC Customer Service Benefit from 24/7 global support: www.EMC.com/global_services/customer_serv.jsp. Our
Global Services network of over 5,000 technical, field, and support personnel means you can
rest assured that EMC will be there 24/7/forever. Additionally, our elite network of service
partners includes Customer Service partners, trained to deliver EMC services that meet our
high quality expectations. One level of service — the highest level — offers you an all-inclusive
premium package with around-the-clock support and on-going software enhancements. Our
Customer Service organization has the industry's highest ranking in customer satisfaction.
With EMC you get:
• Proactive and Pre-emptive Support

• Advanced Remote Support
• CLARalert for CLARiiON
• Software Support
• Change Control
Contact Customer Service:

U.S.: 1-800-782-4362
Canada: 1-800-543-4782
Other World Areas:
1-508-497-7901
E-mail: support@emc.com
51
EMC Global Technical Ongoing technical education gives you the knowledge you need to use your E-Infostructure
Training to competitive advantage.
• EMC Educational Services provides you with both e-learning and traditional instruction. Our
Web-based program lets you access training whenever it is convenient for you. For additional
information, go to http://www.emc.com/training.
• The EMC Proven Professional Certification Program provides you with the knowledge you need
to achieve maximum return on your information and on your EMC investments. It deepens your
understanding of EMC products and technology and develops a core competency in critical
elements of E-Infostructure. For additional information go to http://www.emc.com/certification.
52
EMC ControlCenter
where information lives www.EMC.com
EMC Corporation
Hopkinton
Massachusetts
01748-9103
1-508-435-1000
In North America
1-800-424-3622, ext. 362
EMC2, EMC, CLARiiON, and Symmetrix are

registered trademarks and EMC Enterprise
Storage, ControlCenter, Celerra, SRDF,
TimeFinder, Connectrix, and where information
lives are trademarks of EMC Corporation.
All other trademarks are the property of their
respective owners.
© 2001 EMC Corporation. All rights reserved.
Published in the USA. 9/01.
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EMC ControlCenter

Enterprise Storage Software

47 Chapter 11: Workload Analyzer

49 Figure 32. Symmetrix Physical Disk Performance Statistics

Overview EMC ControlCenter allows IT managers to manage a large infrastructure inexpensively,

SRDF-TimeFinder Manager (Chapter 4)

Symmetrix Disk Reallocation (Chapter 5)

Symmetrix Optimizer (Chapter 6)

ESN Manager (Chapter 7)

Resource View (Chapter 8)

Resource Availability (Chapter 9)

Database Tuner (Chapter 10)

Workload Analyzer (Chapter 11)

— Managing business continuance. Companies realize planned or unplanned downtime reduces

— Maintaining flexible storage infrastructure. Because business requirements change quickly,

Figure 1. EMC ControlCenter Suite of Product Functions

• Facilitate enterprise-wide information management, protection, and sharing

• Deliver the highest levels of performance, scalability, and connectivity

• Provide intelligence at the storage system level

• Utilize industry-standard interfaces

EMC ControlCenter SRDF-TimeFinder Manager

EMC ControlCenter Resource View

Figure 2. EMC ControlCenter Console

• Quick Access Toolbar

• Performance Run Chart

• System Status Indicators

Figure 3. EMC ControlCenter Symmetrix Manager Performance Run Chart

Color-coded Levels of Information

Green indicates acceptability.

Yellow alerts the user to an in-process, incomplete, or questionable situation.

Red warns of unacceptability.

• Compaq Alpha systems running Compaq Tru64 UNIX

• Hewlett Packard 9000 systems running HP-UX

• IBM RS/6000 and SP2 systems running AIX

• Intel systems running Windows

• Mainframe systems running OS/390

• NCR 34xx, 35xx, 36xx, and 5100 systems running SVR4

• Sequent Symmetry and NUMA-Q systems running DYNIX/ptx

• Siemens RM400 and RM600 systems running Reliant UNIX

• Sun SPARCserver and Enterprise Server systems running Solaris

Figure 4. EMC ControlCenter Symmetrix Manager Monitor Symmetrix Configuration

Director Layout Back-End Layout

• Front-end host adapters (Channel Directors)

• Back-end disk adapters (Disk Directors)

• Fast-Wide or Ultra SCSI Director (SA)

• Fibre Channel Director (FC)

• Disk Director (DA)

• Parallel Channel Director (CA)

• ESCON Channel Director (EA)

• SRDF Remote Link Director (RA)

Figure 5. Director Layout

Figure 6. Front-End Configuration

Symmetrix Manager displays:

• Target/LUN (SCSI/Fibre addressing)

• Symmetrix logical device number or target/LUN protection method used

Figure 7. Back-End Configuration

• Disk Director number

• Interface (back-end port)

• Physical device target ID

• Symmetrix Logical device number

Figure 8. Mapping Front-End to Back-End Configurations

• Disk Director connection for a given device

• Devices on a given port