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ensuring that customers pay their invoices within the defined payment terms and
critical component in any business. This Wiki tells you all about the importance of good
Credit management covers a diverse field of credit-related areas, from granting consumer
delinquent debts. There are a variety of educational and career options in credit
Purpose
If your customers do not pay for their tiles, you would not be able to pay your workers or pay for
raw materials. Very soon your workers would look for new jobs, your suppliers would no longer
supply your raw materials and finally, production would stop. If your business is to succeed, you
must manage the credit you give to your customers, just as you must manage the credit you
Sometimes, your customers will not be able to pay immediately, although they take home the
goods they have purchased in your business. That means: You give credit to your customers. The
customers to whom you have given credit are called debtors. Sometimes, you do not need to pay
immediately for the things you purchase with your suppliers. Your suppliers may
also give you credit. The suppliers who have given you credit are called creditors. There is an
Debtors
You should keep the number of your debtors as low as possible. When you give credit your cash
is tied up. You receive no interest and the value of the credit given may be reduced by inflation.
By the time your debtors pay their bills, the value of the money may be less than when you gave
the credit.
Creditors
You should not have many creditors either, and always be able to pay your debts within the
Conclusion
The following two rules should form the basis of your credit management system:
1. The number of your debtors and creditors should be kept as low as possible.
2. The amount of creditors should not be higher than the amount of debtors
3. Credit Control
It is possible to have a profitable business that has no cash because your customers have
not yet paid for the goods they received on credit. For this reason you need a credit
control system.
Debtors
Customer invoice file. When you write an invoice keep one copy in the customer invoice
file. File the invoices in numerical order (voucher no. or date). In this file you will always
be able to see who owes you how much. From time to time look through the old invoices
and write reminders to the customers who have not yet paid their invoices, or visit them
and collect the amount owed to you. When a customer only pays part of an invoice, make
Paid customer invoices. When a customer pays the full amount of the invoice, stamp or
write “paid” on your copy of the invoice. Remove this invoice from the file ‘customer
invoice file’ and put it into a file labelled ‘paid customer invoices.
Paid suppliers invoices. Once you have made payment, write “paid” on the invoice,
stating when and by whom payment was authorised and confirming that the details have
been checked. Transfer the invoice to the file ‘paid suppliers invoices’.
BENEFITS
configuration feature guides you through simple setup steps to ensure that your intended
Automate the Entire Credit Cycle—Oracle Credit Management allows you to efficiently
promote financial stability within your enterprise by automating credit account review
events.
Creating a standout CV can lead to catching the eye of hiring managers, but it can be hard
to know what elements to include in a winning document. Reviewing the credit manager
CV example below can give you a clear idea of how to format your own document, what
example can be beneficial, you may still need pointers on how to incorporate your unique
experiences into each section. The following CV tips will help you tailor your
professional document.
The Importance of Credit Management
The sales function of a business is often seen as one of the most important aspects of a business,
and whilst it is vital, many companies I have worked with have focused so much energy on sales
Effective credit management can help to avoid falling into this trap. No matter whether you are a
one man band, or a business with a turnover in the millions, credit management should always be
given priority. Simple checks can sometimes save you from making big mistakes when it comes
to granting credit. An argument can be made for these checks drastically reducing the time
needed for effective credit control, as well as reducing the risk of bad debt to your business.
Below are listed a few Golden Rules for effective Credit management:
Credit management starts before the sale! Credit Checks are essential to risk assessment.
They can save your company from taking on excess risk when granting credit,
subsequently drastically reducing your risk to bad debt. Credit risk, however, is not set
indefinitely, therefore your customers should also be put onto ongoing monitoring so that
you are alerted when there is a change in your customer’s circumstances, good or bad.
Terms & Conditions – These are vital. Most T&C’s are accepted by conduct, which
leads to the ‘battle of the forms’. Whichever company’s terms were the last to be
received by the other party prior to the contract being performed are those that apply.
terms have been accepted. If you do have to accept your customers Terms & Conditions,
make sure you review them fully, be aware of your contractual obligations as well as
liabilities in addition to payment terms. If you are unhappy with any clauses, don’t be
Proactive chasing – Let your customers know you are hot on their trail. Being proactive
and chasing before the invoice is due means that any issues come to light quicker, and
you can resolve them before they delay the payment. You should try to conduct the call
Close the Call – When carrying out telephone collections, always gain commitment at
the end of the call, even if it is only a date to call back. You must always ensure you
collect as much information as possible; names, follow up dates and firm commitments.
Always follow-up as promised, this will help educate your customers that they have little
Queries – Queries can be a nightmare when it comes to confirming payment. If you get a
query, log it by date, reason, resolver. Measuring reason codes can alert you to under-
performing arrears in your business process that need to be fixed. Measure time taken to
resolve disputes and look to improve on them. This will help to reduce delays in
Fledgling companies tend to overlook the importance of credit management, and this
habit can stay with the company as it moves ahead. Make sure that this doesn’t apply to
you as nothing is more likely to ruin a promising company than poor cash flow.
Credit managers oversee the credit lending process for banks, credit card companies and
other financial institutions that issue or deal with credit. Managers may develop credit
rating criteria, define credit ceilings and oversee credit collection accounts. Both small
and large financial institutions utilize credit management specialists, and those who work
for smaller institutions are usually also responsible for assisting customers in filling out
company's credit regulations. Credits managers can be found working in banks, credit
card companies, credit unions, investment firms or in non-financial institutions that deal
The credit management career field could be a great career choice for students who enjoy
Education Information
accounting. Degrees specifically in credit management are rare, although there are a few
community colleges that offer associate degree programs with a specialization in this
field. There are bachelor's and master's programs in financial management or accounting
that offer coursework in credit management or credit risk management. There are also
certificate programs in credit management, credit risk management and corporate credit
Employment Information
According to the U.S. Bureau of Labor Statistics (BLS), employment growth for financial
managers was predicted to increase by nine percent from 2012 to 2022, which is as fast
as the average for all occupations (www.bls.gov). At a rate of five percent, growth is
expected to be slower in the depository credit intermediation industry, which includes
commercial banking institutions. The BLS reports that, as of May 2013, financial
Credit Management is not all about finding the best way to minimise debt, the most
efficient way possible. It’s about developing trusting relationships with clients so that
Safeguarding customer risk, settling outstanding balances and improving cash flow are three key
Controlling expenses and ensuring that adequate care is used to make the right decisions
at the right time is the most valued objective of credit management. It’s the first step; and
one that must be used with as much caution as risk. It’s a true paradox that ignites the
Making sure that outstanding balances are settled can be challenging. This task is like the
eggs to a cake. You need it to rise. Without the receipt of payment there’s no cash flow.
Credit management is all about adopting the most efficient, trustworthy methods to
improve cash flow. This includes utilising reputable software programs, as well as
training and development opportunities to ensure that the business continues to grow and
Assess and assure Credit Risk and manage it in such a way that risks (losses) are
To achieve target cash flows followed by risk based return by managing a credit
portfolio.
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BENEFITS OF GOOD CASH MANAGEMENT
1. Debts
Having good cash management will mean that your business can honour its debts and pay on
time. This will help you strengthen your relationship with suppliers and consequently if there’s
an instance where you experience cash flow problems, suppliers may be more sympathetic in
extending credit terms. It also helps your credit rating if you ever seek financing. However, if
your business is habitually late when paying debts, when you do need a favour, suppliers
2. Less stress
Another benefit of having good cash flow management is that you will worry less about the daily
operations of your business. If week on week you’re wondering where the next cash injection
will come from and whether you can meet your financial obligations then your energy is not
being utilized to positively drive the company’s expansion. This stress can create health issues
and conflict within the company if employees’ wages are threatened. Having positive cash flow
3. Expansion
Good cash management can reduce your reliance on external resources if you’re trying to expand
your business and avoid high interest. If external resources are required such as a bank loan, you