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Appendix B
Current Customer Customer Perception Contract Compliance Requirements documented by the Contract Monthly Business Ops Meeting Core Process 2: CGPM-2 8.3 Design/Development
Contract Funding Requirements implied by the Contract
Potential Customer Proper Acme Branding Business Ramp- Requirements documented by the RFP/RFQ Review Performance Data - FOIA Core Process 2: CGPM-2 8.3 Design/Development
Up/Surge Resources LINK
Acme Employees Outside/Competition Recruiting Job Performance Good benefits package Audit of QM-06 Core Process 4: QMP-10 None LINK
Good Working environment
Alternate Working Schedules
Fair Pay
Suppliers (Vendors) Too Few Qualified Low Quality Products Defined Procurement Frequency Performance Evaluation Report (PR-12) Core Process 3: PM-01 None LINK
Financial Stability Performance Evaluation Rating Code Core Process 4: PM-01
Suppliers (Subcontractors) Too Few Qualified Less Qualified Temps Defined Procurement Frequency Performance Evaluation Report (PR-12) Core Process 3: PM-01 None LINK
Financial Stability Low Quality Products Performance Evaluation Rating Code Core Process 4: PM-01
Investors Poor Perception Failure to acknowledge Increase Share Value Collect and Review Disclosure Committee Core Process 7: QMP-11 None
"negative/adverse" Certs for each calendar year
disclosures to CEO/CIO.
See Disclosure Certs LINK
Competitors Winning Acme Recompetes Convincing employees Identify existing Acme contracts they can win Review 10-Ks of Peers See List of 10 Acme Peer Companies None
to leave LINK
General Media Poor Perception of Acme Posting Negative Expectation of Ethical Behavior Internal Auditor Audits/Investigations Core Process 7: QM-07 None
comments on social LINK
media sites
4.4.1 4.4.1 4.4.1.a 4.4.1.a 4.4.1.b 4.4.1.c 4.4.1.d 4.4.1.e 4.4.1.f 4.4.1.f 4.4.1.g 4.4.1.h
Core Process Core Process Input Output Process Criteria/Methods Resources Responsibility/ Risk Opportunity Evaluation Process Improvement
Number Title Interaction Required Authority Mitigation Method Log
Core Process 1 Marketing Approved Step 2 Bid Compliant Proposal See Process Diagram. Winning Proposal. 40% Win Proposal Writers and See CGPM-6. Group COO approves Step Review Risk Identified during Step 0 Internal Audit or
Rate Evaluators the Proposal Manager Assessment prior to Review (see CGPM-6) Dashboard metric
submitting a Proposal
Core Process 2 Contract Review Copy of Contract Flash Report See Process Diagram. Signed/Approved Contract Defined in the written VP of Contracts/Procurement Hire expereinced Identified during Step 0 Internal Audit
before start of work (awarded) proposal Contract Review (see CGPM-6)
Administrators who are
skilled with Govt.
contract language.
Core Process 3 Project Planning Copy of Contract or PWS. Project Plan (see QM-22) See Process Diagram. Compliant Purchase Orders Defined in the written Program Manager See Specific Identified during Step 0 Internal Audit
(awarded) proposal Contract/Project Step 1 Review (see CGPM-6)
Review
Required Federal regulations Quality Plan (see QM-44) Compliant Subcontracts See QMP-105 Project Manager CPARs
Required State regulations Customer
Required Local/City/Regional regulations
Core Process 4 Project Execution Project Plan (see QM-33 Project Status Reports See Process Diagram. Contract FLASH Reports Defined in the written Program Manager See Specific Identified during Step 0 Internal Audit
(awarded) proposal Contract/Project Step 1 Review (see CGPM-6)
Review
Quality Plan (see QM-67 See QM-K12 See QMP-105 Project Manager CPARs
Project Deliverables Customer
Core Process 5 Validation/Verification Project Plan (see QM-77 Project Deliverables See Process Diagram. Inspection Reports Quality Inspector(s) VP of Quality Utilize SMEs Identified during Step 0 Internal Audit
Review (see CGPM-6)
Quality Plan (see QM-77 Inspection Reports VP of Quality External Audit
Core Process 6 Product/Services Delivery Completed Products and Sevices Zero Damage Claims See Process Diagram. Signed DD-250 QM-55 Procurement Director Utilize Preferred Identified during Step 0 Zero Damage Claims
Suppliers Review (see CGPM-6)
E-mail submission confirmation Listed as Delivered in Project VP of Quality
Status Report(s)
Core Process 7 QMS Management Collected QMS Related Data/Info QMS Dashboard See Process Diagram. See various QMS Scorecards QMP-105 VP of Quality Periodic Project Identified during Step 0 QMS Dashboard
Reviews Review (see CGPM-6)
Quality Inspector(s) Various QMS Scorecards
QMS Management Review
4.4.1 4.4.1 4.4.1.a 4.4.1.a 4.4.1.b 4.4.1.c 4.4.1.d 4.4.1.e 4.4.1.f 4.4.1.f 4.4.1.g 4.4.1.h
Core Process Core Process Input Output Process Criteria/Methods Resources Responsibility/ Risk Opportunity Evaluation Process Improvement
Number Title Interaction Required Authority Mitigation Method Log