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CSR doesn't just provide a 'feel good' factor; it can often make good business and financial sense. As well as cost
savings, CSR can boost your sales, increase your customer loyalty, help you retain staff and build business reputation.
This guide explains corporate social responsibility and the potential benefits of investing in CSR activities. It tells
you how to set up a good CSR programme, align it to your business goals and measure its effects in a way that is
relevant to your business.
Finally, the advice in this guide will help you to develop your CSR strategy and manage your environmental and
community impact through meaningful, socially responsible actions.
This means managing their business processes while taking account of their social, economic and environmental
impact, and considering human rights.
5. volunteering
Different CSR strategies can encourage a business to make a positive impact on all of its stakeholders, including:
1. Consumers - eg through fair and open business practices and good customer relations. See how to manage
your customer service.
2. Suppliers - eg by choosing your suppliers carefully, looking at their labour, health, safety, and
environmental practices. See more on ethical trading.
3. Communities - there are many ways to create positive change in the community, eg sponsoring local events,
taking part in charity initiatives, volunteering, etc. See corporate social responsibility: local community.
4. Employees - responsible business practices will often aim to do more than simply comply with the law.
See staff motivation and performance.
Reducing your environmental impact through different CSR initiatives, such as waste and resource management, can
also greatly benefit your business. Read more on corporate social responsibility: environmental impact.
Importance of corporate social responsibility
CSR can help you improve your business performance, increase competitive advantage and build trust with
customers and employees. It can also help you achieve operational cost savings, by avoiding costs of wasted energy
or unnecessary fees.
7. reduce regulatory burden - good relationships with local authorities can often make doing business easier
8. identify new business opportunities - eg for development of new products or services
19. recycling
20. emissions
Some of these are significant from both environmental and financial point of view.
Caring about the environment can increase revenue too. Many customers prefer to buy from responsible companies.
For more information, find out how to improve your environmental performance.
How to reduce your environmental impact
You can reduce your business' environmental impact in many ways. For example, you can:
4. reduce packaging
CSR of Employees
Employees are motivated by corporate social responsibility (CSR). The integration of social,
environmental, and economic improvement through CSR makes workplaces more sound.
Studies show that when companies implement CSR successfully, the result is positive
employee relations with respect to recruitment, morale, retention, and productivity. Last
week, I met with Josh Goldman, vice president of Conifer Health Solutions, which
recently launched a CSR program that is responsible for activities on employee giving,
community partnerships, local involvement, philanthropy, and employee volunteerism. Below
are his top 10 ways to motivate the workforce through CSR.
1. Let your employees participate. While it is important that the company demonstrates its
commitment by sponsoring events and writing big checks, letting employees experience the
commitment firsthand is critical—like when Conifer employees were invited to join the
company’s partnership with Habitat for Humanity International and help build homes across
the U.S.
3. Recognize attitude. One key potential benefit from CSR initiatives is establishing an
environment that contributes to raising the commitment and motivation of employees to be
more innovative and productive. When ideas start flowing and initiative takes hold, recognize
the effort with individuals and teams.
4. Encourage employee referrals. Loyalty goes up when CSR-related programs go up. The
positive culture and environment that is generated can help retain and recruit talent. Develop
an employee referral program for your managers and employees. It can generate feelings of
commitment toward your company and its mission and growth.
5. Bring CSR inside the company. Look for ways to help your employees grow inside and
not just in the community. Invest in training, tuition, and any costs associated with their skill
development. Goldman reminds us that corporate responsibility on the inside is just as
important as on the outside.
6. Convert sick days to rewards. Since CSR generates more engaged employees, and we
know they are likely to perform better and even take 3.5 fewer sick days per year on
average, then why not create a rewards program with unused sick days? A strong CSR
program can be significant in motivating employees to not only keep going to work but also
showing up with real purpose.
7. Make your executive team visible. When your employees have gone above and beyond
internally on a project or externally in the community, make sure it is recognized. Organize a
town hall or a walk-through that shows utmost care and respect. Every employee that the
executive team acknowledges should get a handshake and a personal thanks.
CSR of consumers
A business cannot work without consumer. The survival and growth of business depends
on consumer satisfaction, service and support. The commercial organization should win the
confidence of the customers. This is possible by following a positive attitude towards
customers and fulfilling following social responsibilities towards them:-
(1) Quality: The company should produce quality goods. The company should try to improve
its quality because at not time quality can be 100%. There is always room for improvement
of quality.
(2) Fair Prices: The customers should not be cheated by charging high prices. It is not
possible to fool the customer at all the time. Thus, fair price convert a customer into
permanent customer.
(3) Honest Advertising: The customers want to know the facts, features, advantages, side-
effects, etc, of the product. The advertisement conveys this information. Thus, the company
must see that the advertisement is not being misleading and it must be done by providing
the true and actual information.
(4) After Sales Service: The company is expected to provide after sale service for
maintenance of goods during the period of warranty. Efficient and effective after sale service
helps to establish good relation between the customers and the company.
(5) Research and Development:The consumers require that the business organization
must conduct research and development for the purpose of improving the quality and
reducing the cost of production. That is, it must provide ISI or AGMARK products to the
customers.
(6) Consumer's Safety: The business must ensure that the product supplied will not
adversely affect on the life and health of the customers. Unsafe product must not be
marketed by the company.
(7) Regular Supply: Consumer should be supplied with the goods regularly as and when
required by them. The commercial organization should not create artificial shortage of
goods.
(10) Training: The commercial organization should arrange to train the customers either
free or for a fee. It must be in case of computers, etc.
CSR of community
For this purpose, the business should get the survey done by its experts in
the field of climate, soil conditions, breeding of livestock facilities for
irrigation and water supply and actual supply of fertilizers seeds, pesticides,
expertise, and finances. Non-agricultural activities seeking linkage with the
agricultural sector and the industrialized sector can also be developed.
3. Housing Facilities
The social responsibility of business in this sphere is great, specially because
a major proportion of the rural population is doomed to diseases, squalid
existence in hopelessly ill-planned and filthy houses. Therefore, business can
play a major role by extending financial aid, by providing material and
manpower support, home building practices etc.
In urban areas, slum clearance schemes, one or two room tenements with
facilities for sanitation should be provided in labour colonies.
4. Transportation
Business and other agencies can help the government by undertaking studies
and programmes of technical and financial assistance to develop cheap
public transport, increasing the operational efficiency and utilization of road
capacity, enhanced licensing procedures, more rational and scientific
estimates for vehicle fleet size and manpower for different modes of
transport, improved maintenance and replacement policy for the spares, and
structural changes in urban and rural layouts.
The problems responsible for ill-health in the rural areas need solution, for
they result from lack of health education, unhealthy environment, unclean
habits of living, poverty, poor diet, and the social culture. These problems
can be solved through medical help, and the help of social workers. Besides,
rural education could provide individuals with knowledge and skills to
enable them to manage their families, to participate in cultural and economic
life and to sharpen problem-solving capabilities.
1. firm must itemize all the activities that have a potential social impact;
2. the circumstances leading to these actions or activities must be explained;
3. some evaluation of the performance must be conducted; and
4. the company must examine the relationship between the goals of the firm
and those of society to see how the programme relate to one another.
In brief, it may be said that
Such responsibilities extend beyond the business to the lives of the people
and the community and as such they should endeavor to:
1. play their proper role in civil affairs within the goals of the business;
2. promote amenities and help, create better living conditions;
3. help in making people law-abiding and improving legislation and
administration in municipal and industrial affairs; and
4. set up socially desirable standards of living, themselves avoiding
ostentatious, wasteful expenditure, and improvident display in weddings,
festivities and parties.
Corporate Governance deals with the manner the providers of finance guarantee themselves of
getting a fair return on their investment. Corporate Governance clearly distinguishes between the
owners and the managers. The managers are the deciding authority. In modern corporations, the
functions/ tasks of owners and managers should be clearly defined, rather, harmonizing.
Corporate Governance deals with determining ways to take effective strategic decisions. It gives
ultimate authority and complete responsibility to the Board of Directors. In today’s market- oriented
economy, the need for corporate governance arises. Also, efficiency as well as globalization are
significant factors urging corporate governance. Corporate Governance is essential to develop added
value to the stakeholders.
Corporate Governance ensures transparency which ensures strong and balanced economic
development. This also ensures that the interests of all shareholders (majority as well as minority
shareholders) are safeguarded. It ensures that all shareholders fully exercise their rights and that the
organization fully recognizes their rights.
Corporate Governance has a broad scope. It includes both social and institutional aspects. Corporate
Governance encourages a trustworthy, moral, as well as ethical environment.
Code of governance
The purpose of this Code of Governance is to state basic principles which will guide the Members of the
Governing Board of the NICCT and the NICCT officials in carrying out their responsibilities:
1. Maintaining the integrity of the NICCT and working in its best interest will be the overriding
consideration for the Members of the Board and officials of the NICCT. They should have
access to accurate, relevant and timely information for this purpose.
2. Acting in good faith, with due diligence and care in the best interest of the NICCT.
3. Monitoring and managing potential conflicts of interest of management, Board Members and
4. Ensuring the integrity of the NICCT’s accounting and financial reporting systems.
6. Defining clearly and disclosing the mandate, composition and working procedures for the
law.
8. Identifying and declaring any potential conflicts of interests affecting them, including
conflicting loyalties which may arise when they are appointed as representatives of other
organizations.
10. NICCT Board should encourage the engagement of the members in the Chamber’s long term
consumerism
Consumer in India had started its journey with a need to raise his voice against the
quality of goods as back as in 1969 through housewives at Mumbai .It took a shape
of revolution at later stage and one day our parliament passed an act for the
welfare of consumers in 1986 .This Consumer Protection Act 1986 had further
undergone many challenges,criticism and even question on its legal validity was
also put before the honorable Supreme Court of India After hearing all sort of
accusation and constraints from the big business houses , our apex court held this
welfare act very much valid , legal and within the framework of our constitution .
Since 1986 and after three important amendments to the act ,scenario in the
market has drastically changed and consumerism in India is diverted to more of
lust than limited to needs .We are now easily confusing the things with what we
need and what we want Its true ,if we work hard ,we deserve nice things .But
stuffing plenty of nice things which we really do not need deprive the other
consumers from the things they require for their survival .Keeping four cars for
four persons in the family is ultimately going to affect others and also more
consumption of nation’s resources like petrol etc.Our sense of entitlement can
muddy the waters when it comes to what you want and what you really need. The
sizes of our houses are expanding as per our income and resources irrespective of
the fact what we had in olden days . People were having more kids but still living
in houses far smaller than we’re willing to settle for today Now we want a room
for every child, plus a living room, family room, media room, and kids’ playroom.
And if we have to share a television, we are very uncomfortable with the idea ..
1. .One is in a rat race to earn more and is forced to cope up with stress and other work
related tensions.
2. Material wealth is the deciding factor about whether a society is highly developed or
not. Our ethical and spiritual values are left unimportant under the circumstances .
3. Over-dependence on labor saving devices.
4. A car for each individual would mean gradual erosion of public transport.
5. Crime rate also increases as wants to possess expensive gadgets increase. Thefts
become common and daylight robberies take place.
6. Personal relationships also get affected as people are busy trying to earn more to
maintain their standard of living.
7. Cheaper goods are Today’s consumption which also affect environmental resource
8. Consumerism has also resulted in ecological imbalances. The natural habitat is being
destroyed to create more goods and build more buildings affecting the weather. Global
warming will eventually result in health problems. Industrial pollution is affecting
people rather than focusing on simplicity.
Funding rules
Most financial schemes for international entrepreneurship of the Dutch government are only
accessible when you observe the rules for corporate social responsibility. You have to prove
an active policy as regards corporate social responsibility that is based on the OECD
guidelines. The Dutch government also wants companies from whom they purchase to meet
the requirements regarding corporate social responsibility.
Corruption
Bribing foreign public officials in international business transactions is an offence all over the
world.
Transparency
In order to be transparent about your policy as regards corporate social responsibility you
are obliged to include corporate social responsibility in your annual report in your capacity as
a medium-sized or large company.
2. Deforestation.
Problem: Species-rich wild forests are being
destroyed, especially in the tropics, often to
make way for cattle ranching, soybean or palm
oil plantations, or other agricultural
monocultures.
3. Species extinction.
Problem: On land, wild animals are being
hunted to extinction for bushmeat, ivory, or
"medicinal" products. At sea, huge industrial
fishing boats equipped with bottom-trawling or
purse-seine nets clean out entire fish
populations. The loss and destruction of habitat
are also major factors contributing to a wave of
extinction - unprecedented in that it is caused by
a single species: humans. The IUCN's Red List
of threatened and endangered species continues
to grow.
4. Soil degradation.
Problem: Overgrazing, monoculture planting,
erosion, soil compaction, overexposure to
pollutants, land-use conversion - there's a long
list of ways that soils are being damaged. About
12 million hectares of farmland a year get
seriously degraded, according to UN estimates.
5. Overpopulation.
Problem: Human population continues to grow
rapidly worldwide. Humanity entered the 20th
century with 1.6 billion people; right now, we're
about 7.5 billion. Estimates put us at nearly 10
billion by 2050. Growing global populations,
combined with growing affluence, is putting
ever greater pressure on essential natural
resources, like water. Most of the growth is
happening on the African continent, and in
southern and eastern Asia.