2018-04-18 Page 1/6

Incident: 175851 / 2018 - ."Manage Recipes" Fiori app

error = "Navigation to this application is not supported"
ID 002075129500001758512018
Customer 1612134 - Dynamic PLM
Installation 0021000392 - PE Build demo subs NW
System PLM - s14709
Component Fiori UI for Recipe Development (PLM-FIO-RCP)
Status SAP Proposed Solution
Priority Very High
Estimated Automatic Confirmation Date 04/26/2018

Communication
04/07/2018 02:07:03 PST - Problem Description: Jesse Leal (S0015759252)

We have an embedded Fiori within our S4 1709

We've activated the "Manage Recipes" app and are able to access it by clicking on the tile in the Launchpad
with no issues

But once inside the app, we try to click on the "+" button on the right side of the app to "Create Object" and
we only get the following error: "Navigation to this application is not supported."

Attached you'd find document with screenshots

This is critical for the company, as we can not proceed with deployment of solution for users (Recipe
Development can only be accessed through either NWBC, which is not in scope for us, and Fiori Apps)

04/07/2018 02:07:04 PST - Business Impact: Jesse Leal (S0015759252)

This is critical for the company, as we can not proceed with deployment of solution for users (Recipe
Development can only be accessed through either NWBC, which is not in scope for us, and Fiori Apps)

04/07/2018 02:07:05 PST - Steps to reproduce: Jesse Leal (S0015759252)

Please provide step-by-step instructions on how to reproduce your issue:

Step 1: Log in to Launchpad

Step 2: Click on "Manage Recipes" tile

Step 3: Click on "+" ("Create Object")

04/07/2018 02:36:17 PST - Call to Customer: SAP

Contact Person: Sr. Jesse Leal

Call time: 2018.04.07 / 11:36:17 / CET
Contact Number: +52-5582414756

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2018-04-18 Page 2/6
Customer reached Y/N: N
Call back Y/N:
Subject of Call: nobody reached, maschine voice was telling in spanish something

04/07/2018 02:38:05 PST - Reply: SAP

Dear Mr. Jesse Leal

I tried to contact you on phone number +52-5582414756, but I could not reach you, I just heard an automatic
voice telling something in spanish. (maybe the dialled number does not exist.)

Could you please provide a phone number, on which you can be reached ?

It is a requirement of the priority Very High according to attached note 67739 .

"What the customer must do to ensure prompt processing of incidents with the priority "very high":

...

The contact person should be reachable under the provided phone number."

Thank you

Best regards

Norbert Malics

SAP Product Support

04/07/2018 10:06:17 PST - Info for SAP: Jesse Leal (S0015759252)

+12106209485

04/07/2018 10:07:25 PST - Info for SAP: Jesse Leal (S0015759252)

Typo

correct number is: +12106209495

04/07/2018 10:25:19 PST - Call to Customer: SAP

Contact Person: Sr. Jesse Leal

Call time: 2018.04.07 / 14:25:19 / BRAZIL
Contact Number: +12106209495
Customer reached Y/N: Yes
Subject of Call: Called to discuss the issue.

04/07/2018 12:54:51 PST - Info for Customer: SAP

Dear Customer,

I would like to inform you that the assigned experts will be next available on Monday, therefore we kindly ask
for your patience till Monday when this issue will be processed with the highest priority.
In case this action plan does not suit you, please contact us according to the note below.

Thank you for your understanding.

© 2018 SAP SE or an SAP affiliate company. All rights reserved

2018-04-18 Page 3/6

Best Regards
Andressa Fridrich
SAP Support
Phone number: note 560499

04/08/2018 23:57:37 PST - Reply: SAP

Dear Customer,

Could you check the HTTP connection to your Launchpad? When connecting to your system it returns with
the following error message:

s14709: route permission denied (sapserv2.sap-ag.de to s14709.dynamicplm.com, 8001)

I would also have some additional questions:

With which user should I log on to the Launchpad? The SAP_OSS user does not seem to contain any
PFCG roles which contain a catalog/group.
It also seems that the standard SAP_BR_RECIPE_DEVELOPER PFCG role is not used. Are you using
a custom PFCG role and or catalogs?
The 'Create' link points to Web Dynpro application. Does other Web Dynpro applications work? There
are some prerequisities which are needed to set up navigation to SAPGUI/Web Dynpro based
applications, like replication of app descriptors from backend system:
https://help.sap.com/saphelp_fiori_sfin_300/helpdata/en/e0/84ab56c437f62ae10000000a4450e5/frameset.htm

Thank you and best regards,

Norbert Palotai

SAP Development

04/12/2018 00:40:21 PST - Info for SAP: Jesse Leal (S0015759252)

Hi Norbert,

We checked to the WD requirements you've mentioned and they seem to be ok now

Customized roles are exact copies from standard ones, so there should be no issues there. But it's worth the
try. Will check on those

The test user for launchpad is:

User: FIORI_USER

Pass: Welcome123

Thanks,

Jesse

04/12/2018 03:36:41 PST - Reply: SAP

Hi Jesse,

I was able to log in to your system and found two issues with the configuration:

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2018-04-18 Page 4/6
1) If you open catalog 'SAP_PLM_BC_RECIPE_MAINT' (Recipe Development - Recipes) Launchpad
designer and go to target mappings you will see that #Recipe-create action was modified. This is indicated
by the fact that the 'Reference' flag is not set. It looks like that the system alias has been changed from
S4PLM to LOCAL. Could you revert this to the original value?

2) On why none of the PLM navigations work to Web Dynpro apps (i.e. you click on 'Multi Formula Editor' you
just land on an empty screen). The system aliases which I just mentioned in above comment are used to
resolve navigation targets (~ figure out the absolute part of the URI). For S4PLM this does not seem to be set
up in your system (but S4PPM is for example, maybe there was just a typo?).

Could you go set this up for S4PLM as well? It is done in the following customizing node:

SAP NetWeaver -> SAP Gateway -> OData Channel -> Configuration -> Connection Settings -> SAP
Gateway to SAP System -> Manage SAP System Aliases.

This two adjustments should solve the issue (you can just do 2) and every non-modified target mapping will
work, except for changed one (S4PLM <-> LOCAL).

Best regards,

Norbert Palotai

SAP Development

Contacts

Secondary
Role Name Time Zone Primary Phone E-Mail
Phone

Jesse Leal jleal@dynamicpl

Reporter PST +52-5582414756
(S0015759252) m.com

Jesse Leal jleal@dynamicpl

24h Contact PST +52-5582414756
(S0015759252) m.com

Karthik Uppuluri karthik@cognatri

System Opener CET +91-4046464576 +52-
(S0016736548) xit.com

Attachments

File Name Description File Type File Size Created By Created On

Manage Recipes Manage Recipes Jesse Leal 04/07/2018

DOCX 963.1 KB
error.docx error (S0015759252) 02:07:03 PST

KBA/SAP Notes

KBA/SAP Note Number Note Text

12 Individual solution without a specific SAP Note

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2018-04-18 Page 5/6
67739 Priority of problem incidents

Action Log

Changed On Changed At Changed By Action Old Value New Value

Jesse Leal
Sat. 04/07/2018 02:07:03 PST Component PLM-FIO-RCP
(S0015759252)

0020751295
Jesse Leal
02:07:03 PST Incident created 0000175851
(S0015759252)
2018

Jesse Leal
02:07:03 PST Priority changed Medium Very High
(S0015759252)

Jesse Leal
02:07:03 PST Status Not Sent to SAP Sent to SAP
(S0015759252)

Memo/Text
02:36:17 PST SAP Call to Customer
changed

02:46:09 PST SAP Status Sent to SAP Customer Action

SAP Note
02:46:09 PST SAP 67739
add./rem.

Memo/Text
02:46:09 PST SAP Reply
changed

Jesse Leal
10:06:17 PST Status Customer Action Sent to SAP
(S0015759252)

Jesse Leal Memo/Text

10:06:17 PST Info for SAP
(S0015759252) changed

Jesse Leal Memo/Text

10:07:25 PST Info for SAP
(S0015759252) changed

Memo/Text
10:25:19 PST SAP Call to Customer
changed

Memo/Text Info for

12:54:51 PST SAP
changed Customer

Monday
00:03:37 PST SAP Status Sent to SAP Customer Action
04/09/2018

Memo/Text
00:03:37 PST SAP Reply
changed

Thursday Jesse Leal

00:40:21 PST Status Customer Action Sent to SAP
04/12/2018 (S0015759252)

Jesse Leal Memo/Text

00:40:21 PST Info for SAP
(S0015759252) changed

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2018-04-18 Page 6/6

SAP Proposed
03:45:30 PST SAP Status Sent to SAP
Solution

SAP Note
03:45:30 PST SAP 12
add./rem.

Memo/Text
03:45:30 PST SAP Reply
changed

04/17/2018 23:35:39 PST

© 2018 SAP SE or an SAP affiliate company. All rights reserved