BUSINESS PROCESS

RE-ENGINEERING
OPERATION MANAGEMENT

Vignesh S
MBA EVENING
 Steps involved in Clinic
1. Patient enters clinic
2. Waits in queue for registration
3. Fills registration form
4. Waits to visit doctor
5. Meets doctor for wound
6. Doctor checks heart beat, BP and instructs nurse for sugar test
7. Patient waits for sugar test result
8. Patient meets doctor
9. Discuss about the sugar test result with doctor
10. If low sugar is shown in test, then doctor provides the medicine for cure
11. If high sugar is shown in test, then patient is admitted in hospital
12. For high sugar, patient is treated for 2 days
13. Payment is done for high sugar
14. For low sugar , patient does the payment
15. Purchases medicine in pharmacy and do the payment.
 Patient examination for wound

Start A

Patient enters 5 min

Low sugar Doctor provides 2
clinic at 8 am Sugar test
result medicine min

10 Waits in queue High sugar

Waits in
min for registration queue for
Fills form
2 payment 5 min
for
min admission
3 Fills registration
min form
2
Waits for min
5 admission No
Waits to Doctor fees
min Insurance
visit doctor paid by cash
10
min Yes

2 Doctor fees 2
Patient taken
min paid by card min
10 Meets doctor for treatment
min for wound
Waits in
Treatment
pharmacy
Doctor checks heart beat given for 2 days 5
5
& BP, and instruct nurse min
min
for sugar test
5 Discharge
min formalities
Paid in pharmacy 2
Patient waits 2 min
for medicine min
till result No
5 Paid by
Insurance cash
min
Yes End
2
2 Patient Paid by card
min
min meets doctor

End
A
 Process Re-Engineering

Start

10 Waits in queue
min for registration This process can be re-engineered by
online registration process. By online
registration process, patient can
Fills form for reach the clinic before 5 min to meet
3
registration the doctor. Overall 18 min can be
min
optimized.

Waits to
meet
10 doctor
min

End