COLLEGE OF INFORMATION TECHNOLOGY

DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY

CHAPTER I
INTRODUCTION
Project Context

The word difficult is no longer in our vocabulary, with the use of

technology difficult become easy. Technology now conquered the world of
humans, through this technology humans avoid natural living, by means of not
feeling the difficulty of acquiring the something. It makes all the things possible
through technology, robots begin to think like a human. And human begins to
think like a robot. In all fields is technology helping humans to take job faster,
accurate and trustworthy. Despite errors sometimes it is not already the robot fault
but the human who invented it. The technology already takes place the job that for
humans. But nevertheless, if it is needed for the humans to perform more task why
not if for the development of the nation, and can save lives why not but we must
value the work of our own hands and not all aspect is we defend trough
technology.
In Divine Word College of Vigan particularly in CSC as the Computing
Services Center located at the third-floor administration building, various
departments go to there and fix their broken computers or in needed of services,
distributed their work to the repair room.
The proponents conducted an interview about the service of the center
discussed by the head. This is the following process
1.The requester given the work to the head of CSC
2. Head distributed the work to the IT technician at repair room.
3. Technicians executed the work. The head monitored the works
4. When the services is all done it is the time for the head to distribute, to
the owners
This piece of work been studied in order to find the solution of the
following problems:
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DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY

1. Difficulties in organizing the job

-Often time’s encountered difficulties in organizing the job who will be
the first one to fix, distribution of work in the repair room.
2. Unmonitored jobs
-because of many computers to fix some are forlorn. Client is worried
about their computers if are they working on it or they already forgotten the task
or when I will be picking my computer?
3. Un-Computerize Record
-it is relevant to use computerize record in order to refrain loss of hard
copy.
The study is to eliminate those encountered problems in CSC, we proposed
the DWCV CSC Ticketing Service System as a key to those obstacles.
Figure 1.
Data Flow Diagram of the Manual DWCV CSC Repair

Client Head

Request Verify/ Assign

DWCV CSC
Ticketing
Service System

Task

Repair Room

The Requester of various department approached the CSC or Head in

whatever the individual wishes to fix and the Head distributed the work to repair
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DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY

room if some cases that the computer parts is broken the repair room authorities
will approach the Head and then the Head will be the one to request in school or
that individual. And when the work is done the repair room sended the finished
work to CSC and distribute it.

Figure 2.
Project Locale of DWCV CSC

St. Paul Metropolitan Cathedral

Aniceto Mansion

The DWCV CSC is located at the third floor of Administration building

of the Divine Word College of Vigan east of St. Paul Cathedral, North of
Aniceto Mansion, and South of Govantes River.
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DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY

Figure 3.
Organizational Structure of DWCV CSC

Laurence P. Sales
Head of CSC

Christian T. Calpito Dexter R. Rabo

Assistant Computer Assistant Computer
Technician Technician

The organizational Structure are the exertions of the primary players

of the organization, task distribution, working of the task, and distribution of
finished work this organizational structure aimed for satisfaction and adequate,
trustworthy service. Mr. Laurence P. Sales the Head of CSC is responsible for
accepting any broken computers, and understand the condition of the computer,
Mr. Christian T. Calpito & Mr. Dexter R. Rabo are both Assistant Computer
Technician accountabled for fixing the ordered work from Mr. Laurence P.
Sales. And when the service is done the technician give the computer to Head,
and the head distributed to the owner.
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DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY

Figure 4.
IT Service Request Form

This form is used as information sheet about the requester and the work together
with the technician who are capable of performing the job or service, and as
indicated above every form has unique ITSR number. This is where the number of
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DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY

jobs to be perform. This form also two holders, technician’s copy and requester’s
copy.
Figure 5.
IT Service Report
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DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY

Purpose and Description

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DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY

The purpose of this study is to respond the request of CSC to computerize the
ticketing system of the center, the proponent build the ticketing system of the
DWCV CSC. The specification of the project are: unique ticket id/number, time
register, description, assigned technician, status, and actions of all received works.

Objectives
The main reasons why the proponents proposed this project are:
1. The proponents build a system at the CSC
By building a computerize Ticketing System the service of that center was
improved.
2. Informed request’ status
In order for the requester to receive notifications about the requested task from
the CSC the system give SMS to requester’s ITSR Ref # and used as tracker
number.

Scope and Limitation

The build project used Waterfall Model that implement the proponents
development.
The project maneuvered the Ticketing system which aims faster action and
monitored order work received by the head, and quick replacement of broken
parts of the electric devices that provided by the school. Also the study involved
SMS Technology in order to meet the standard of notification.
The study focused in the ticketing system of the DWCV CSC, other
transaction such as unrelated rather than fixing computers and services about
technology only covered the system, transaction from the outside of the campus and
not employee of DWCV is not included in the ticketing.

Figure 6.
IT Service Request Process Map
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DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY