COLLEGE OF INFORMATION TECHNOLOGY 12

DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY

CHAPTER IV
METHODOLOGY

The development of DWCV Computing Service Center Ticketing Service

System, the developers adhered the Waterfall Model because there is a sequential
design process for project management means it is easier to build a system because
there is an assigned/ step by step assembling of the project and the developers
choose these kind of model because among the software development it is
uncomplicated to understand and used also a cleared picture of what the final
product should be, the plan was already fix, facile to manage due to the rigidity of
the model each phase has specific deliverables and a review process. Waterfall
model works well for developing the Ticketing project where requirements are very
well understood.

Figure 4.
The Waterfall Model

REQUIREMENTS
SPECIFICATION

DESIGN

IMPLEMENTATION

INTEGRATION

TESTING

INSTALLATION
MAINTENANCE
The Waterfall Model was first Process
Model to be introduced. It is also referred to as a linear-sequential life cycle model.
It is very simple to understand and use. In a waterfall model, each phase must be
completed fully before the next phase can begin. At the end of each phase, a review
takes place to determine if the
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DIVINE WORD COLLEGE OF VIGAN
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project is on the right path and whether or not to continue or discard the
project. In this model software testing starts only after the development is complete.
In waterfall model phases do not overlap.
The following are the phases of waterfall model:
Requirements Specification
The developers ensured all the possible requirements, sample forms and
information gathered in order to build the expected result of the system, the
developers procured the flow circulated in the Computing Service Center, and tried
to unravel the needs and make possible solution to the problems faced in the
Computing Service Center. The Head explained how the Ticketing System build
and run, and maintained and how it benefited both the Computing Service Center
and other department who has a relation regards in fixing their computers.

Figure 6.
Gantt Chart for the DWCV Computing Service Center Ticketing Service
July 2017 – January 2018
Activity Jun. Jul. Aug. Sept. Oct. Nov. Dec. Jan.
Requirements
Specification
Gathering of requirements functions and purpose & Analyzing what programming
language should be used for designing the soft ware
Design
Making algorithm or flowchart of the program
Implementation
Building the system.
Integration
Combining all the necessary units to come up with a unified system.
Testing
Checking the flows of the design software solving changes

Design
In the Design phase, the developers prepared system design such as Data Flow
Diagram (DFD), Entity Relationship Diagram (ERD) and Flowchart for better
understand of the relationships. After gathered enough information the developers
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DIVINE WORD COLLEGE OF VIGAN
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tried their best in making the system and strived to attain the expected result
of the project.

Figure 5.
Entity Relationship Diagram of DWCV Computing Service Center Ticketing
Service System

Department ITSR Ref.

#

Date of Submission
Office

Requester Notif
y
Name

Submi
t

Observations

Reports

Assigne
Assigned Head Technician
d
to:

Nature of Service
Due Date
Steps
Priority Done
Remarks
Start, End &
Date
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DIVINE WORD COLLEGE OF VIGAN
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Figure 7.
Data Flow Diagram of DWCV Computing Service Center Ticketing Service

3. Assign
Head

DWCV
Computing 2. Recive
5. Finished
Service Center
Request / 1. Request / Service
Service Ticketing
Service System

IT Technician Requester
4. Execute 6. SMS
Notification

1.The Requester will use DWCV Computing Service Center Ticketing

Service System to give details about the request or service.
2. Head will accept the Requester, request.
3. Assign the request or service to either IT Technician.
4. The IT Technician will then execute the task.
5. When the IT Technician finished the job.
6. The DWCV Personnel receives SMS Notification that the task
he/she give to the Computing Service Center is already finished.
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Figure 7.

Flowchart of the Developed Ticketing Service System

X

LOG IN Y A
START IN

SIGN Y B
UP

TRAC- Y C
KING

ABOU Y D
-T US

HELP Y E

X
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

ENTER USERNAME & Y REQUES Y F

PASSWORD TERT

N
Y
CORRE
CT?
TECHN G
ICIAN
N
N
HAVE
ACCOU
NT?

? ADMIN Y H
B N

X
FORGOT
PASSWO
N
N RD?

X
Y

ENTER USERNAME &

ID

CORREC Y NUMBE Y SMS NOTIFICATION

T? R
CONTAINS PASSWORD

N N
X X
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

B C

ENTER TRACKING NUMBER &

ENTER INFORMATION EMPLOYEE ID

J
N N CORREC
X T?
ACTIVAT
X E?

Y
Y

SMS NOTIFICATION ENTER USERNAME &

ID

D E

N SHOW N SHOW
X X

Y Y

CSC FUNCTION SYSTEM GUIDE

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DIVINE WORD COLLEGE OF VIGAN
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Y Y
NEW ENTER REQUEST SMS
REQUES DETAIL NOTIFICATION
T?

VIEW Y SHOW ALL REQUEST OF

MY EMPLOYEE REQUESTER
REQUES G
T?

A
N
Y EDIT ACCOUNT VIEW
EDIT REQUEST T
ACCOU ASSIGNED?

NT?

Y
N I

ENTER INFORMATION
X
N
NEW
X REQUEST
MATERIAL

Y
DONE
ENTER REQUEST ?
MATERIAL
Y

SMS NOTIFICATION
SMS NOTIFICATION
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DIVINE WORD COLLEGE OF VIGAN
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Y
NEW ASSIGN REQUEST TO
REQUES TECHNICIAN
T?

N
ON Y VIEW ON GOING
GOING
REQUEST
REQUEST

N
REQUEST Y VIEW REQUEST
MATERIA
L MATERIAL

ACCOU Y VIEW NEW ACCOUNT

NT J

N
Y
SERVICE
VIEW REQUEST DONE
REPORT

N
Y
EDIT CHANGE PASSWORD /
ACCOU NUMBER
NT

N
GENERAL
Y
ACCOUNT VIEW DAILY REPORT OF
X TECHNICIAN

J
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

Figure 9.
Visual Table of Contents of the DWCV Computing Service Center Ticketing
Service System
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Implementation
When planning and designing is ready it is time to move all the gathered
ideas into building the project, designing and coding is in this phase. The
developers make sure that the system is working according to what the developers
wanted, and ensured the security, maintenance, and errors that possible to come
up is reviewed and solved. The developers make sure that “IT Service Request
Map” the proper procedure of request is observed in the Computing Service
Center Ticketing Service System.
Integration
Once the implementation phase is done it is already the time the errors
and faults will arise this is what we call post-integration. The developers make sure
that before final testing all the errors are eliminated.
Testing
The testing process focused on the logical flow of the software, ensuring
that all the modules have been tested and all were functional, and the IT Service
Request Map is the system flow. When post integration is ready in place, the testing
of the project is next phase wherein the developers done alpha and beta testing the
developers conduct a complete basis to evaluate the system’s compliance with its
specification and requirements in alpha testing. While in the beta testing the
expected tester will the Computing Service Center personnel and some department
employees, the developers also conducted an evaluation tool in order utilize the
system’s effectiveness and efficient to use.

Evaluation Tool
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DIVINE WORD COLLEGE OF VIGAN
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