Question 1

Schematically depict the operational definition of the concept of stress and develop

10 questions that would measure stress.

1) They will demoralize if too much pressure they have to handle.

2) Some group will only work under a stress situation.

3) They have a tendency to burn out if they had a workload.

4) They a bit felt boring if they work is under load.

Therefore we can take for granted the stress is a reason that can affect employee

performance in term motivating and demoralizing the employee at work and also stress

can affect the feeling that the employee experience boring and burnout.

Question on measuring stress

1) Have you been easy to control my temper at all times?

2) Did you felt useless or worthless as a person?

3) Do you have feelings of fear or even panic?

4) Do you felt run down and worn out?

5) Do you felt angry with yourself?

6) Have you been able to sleep well?

7) Do you felt quite angry inside ... "got at", let down, or frustrated...'?

8) Do you felt positive about yourself?

9) Do you found it easy to unwind and relax?

10) Do you been uptight, especially in your neck, back, or limbs?

Question 2

Schematically depict the operational definition of the concept for enriched job and

develop 12 items to measure it.

1) The job has enlarged in responsibilities.

2) The employee will be working around the clock since the work load is increase

3) The increase in responsibilities, causing the employee to feel more stress

4) The increase in responsibilities, make them feel that they their job are significant

5) The enrichment of job, increase the task identity for the employee.

Question on measuring the job enrichment

1) Do you given special authority in your job?

2) Are you always being the leader for your work group?

3) Do you feel in increase of responsibilities?

4) Do you think your task is significant?

5) Do you feel the job autonomy has increase?

6) Do you always do the job difference from what you should done?

7) Had trouble with job environment?

8) Had significant success in the job?

9) Does your company enlarge in workload?

10) Do you feel your task is different from the other?

11) Increase in responsibilities

12) decrease in responsibilities

 Question 3

Develop and ordinal scale for consumer preference for the different brand of

beer.

Brand of beer ranking of important (good=3, Average=2, Poor=1)

Tiger taste=........

design= .......

price=........
Carlsberg taste=........

design= .......

price=........
Heineken taste=........

design= .......

price=........
Royalt taste=........

design= .......

price=........
Budlight taste=........

design= .......

price=........

Question 4

Measure 3 variable on an interval scale.

Strongly disagree (1) disagree (2) neither agree nor disagree (3) agree (4)

Strongly agree (5)

 My job offer me a chance to test my abilities 1 2 3 4 5

 Mastering the job is meant a lot to me 1 2 3 4 5

 Doing the job is very rewarding 1 2 3 4 5

 Considering the job and time, it is worth it 1 2 3 4 5

Question 5
Mention one variable for each of the four scales in the context of a market survey, and
explain how or why it would fit into the scale.

1. Nominal Scale
 -Divide the 2 major categories of the consumer. E.g.: based on their gender. (Male
& female)
 From the 2 groups that we had created, we will know the most majority groups
that bought our product.
 Variables (gender)

2. Ordinal Scale
 Are used to rank the preferences or usage of various products.
 If we are fast food Company, we must do this to see our product compare to other
product.
KFC MACDONALD
KENNY ROGERS A&W
PIZZA HUT BURGER KING
  Variables (other fast food company)

3. Interval Scale
 responses to various items that measure a variable can be tapped on a five pointes
 variables (consumers feelings about our product)
Ex: price, how to get the food, advertising and the popularity.
 We will know the consumers opinion about our product and we can improve our
product.
4. Ratio Scale
 to define the numbers of consumers
 variables (age)
 The stage of age the use of our product.

Question 6
Attempt to delineate the dimensions and elements of the concepts “intangible assets”

of an organization.

Concept: “Intangible assets” of an organization

Dimension and elements:

1) Human Capital

a) Skills

b) Training

c) Knowledge

2) Information Capital

a) Systems

b) Database

c) Networks

3) Organizational Capital
 a) Culture

b) Leadership

c) Alignment

d) Teamwork

Scaling

1. Use of the Interval scale

Strongly Disagree Neither one Agree Strongly agree

disagree
1 2 3 4 5

1. My training is given based on the knowledge that I have in this work.

(1) (2) (3) (4) (5)

2. Teamwork is the main culture in this organization, what is your opinion?

(1) (2) (3) (4) (5)

3. Is this organization fulfilling the requirement for MS ISO?

(1) (2) (3) (4) (5)