Hornby Zeller Associates - Executive Resumes - Dennis E. Zeller, Helaine Hornby, Karen Hallenbeck...

DENNIS E.
ZELLER
Hornby Zeller Associates, Inc.
Quality Assurance
48 Fourth St. 75 South Houcks Rd. 2003 Apalachee Pkwy.
WS#5172 373 Broadway.
Suite 300 Suite 201 Suite 106
PO Box 1437, Slot # S570 South Portland, ME 04106
Troy, NY 12180 Harrisburg, PA 17109 Tallahassee, FL 32301
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE President, Hornby Zeller Associates, Inc. 1/95 – Present.

Principal, Zeller Associates. 12/88 – 1/95.
Management consulting firm specializing in child welfare, juvenile justice, mental health and public
assistance (see Sample Projects below).
Director
Supervisor, Policy Analysis Unit
Program Research Specialist
New York State Department of Social Services, Bureau of Policy Planning, Division of Family and
Children’s Services, Albany, NY: Developed regulations for child protective services; developed and
supervised development of proposed legislation and impact of preventive services; assisted counties to
obtain maximum state reimbursement; developed standards of eligibility for preventive services; assisted
with and supervised review of county child welfare plans. 8/80 – 12/88.
Supervisor, Survey and Analysis Unit

Statistician, Planner
Administrative Technician, Consultant
Texas Department of Human Services, Austin, TX: Designed, implemented and analyzed
survey with 25,000 face-to-face interviews to support development of the budget and management
plan; developed several models of alternate care for the elderly and initiated pilot projects;
developed budget proposal to combine Medicaid and Title XX funds to support alternate care
initiatives; assisted with survey of needs of the elderly; assisted with statewide survey to determine
impact of welfare reform on state. 5/77 – 7/80.
SAMPLE Oklahoma Legislative Service Bureau, Oklahoma Department of Human Services

PROJECTS Performance Audit, Oklahoma City, OK: Directed the development of data collection tools used
to conduct a performance audit of the department with a focus on the organizational structure and
the implications of that structure for management and performance of the child welfare program in
particular. Participated in onsite interviews, met with legislative representatives and led the staff
responsible for analyses of the quantitative data, including state data extracts. 2008 – 2009.
Connecticut Department of Children and Families, Statewide Assessment of Systems and

Services Pertaining to the Sexual and Physical Abuse of Children, Hartford, CT: Provided
guidance in the analysis of service needs and outcomes for children sexually abused and/or
seriously physically abused and maltreated using a statewide data extract. Participated in
interviews with child advocacy center and multi-disciplinary team representatives including
coordinators, medical personnel, prosecutors, law enforcement and agency staff. 2008 – 2009.
Wisconsin Supreme Court, Director of State Courts Office, Court Improvement Program:
Annual Program Assessment Reports, Madison, WI: Provided conceptual leadership and
guidance in the development of a logic model used to define the processes and outcomes for
evaluation of the court improvement initiative involving children in the child welfare and foster care
arenas. Led the staff responsible for the outcome analysis using state data extracts. 2008.
DENNIS E. ZELLER
Wisconsin Division of Children and Family Services, Online Policy Manual, Madison, WI:
Developed a structure and numbering system for the online organization of the state’s child welfare
policies. Assisted in drafting the policy chapters and conduct of a gap analysis identifying where
program policies were needed. 2007 – 2008.
Wisconsin Supreme Court, Director of State Courts Office, State Courts Role in the Effective
Interstate Placement of Children, Madison, WI: Directed the development of data collection tools
and analysis of the processes used by the court to handle the interstate placement of children
involved in the child welfare system satisfying state and federal regulations and policies. Drafted
the report which identified the state’s adequacy of statutes, participation of out-of-state parties in
court hearings and sharing of information across state borders. 2008.
North Carolina Judicial Department, Juvenile Court Assessment, Raleigh, NC: Provided
conceptual guidance and leadership in the assessment of the state’s juvenile courts’ role,
responsibilities and effectiveness in the interstate placement of children. 2008.
Florida Department of Children and Families, Florida Abuse Hotline Prevention Referrals
Assessment, Tallahassee, FL: Developed the protocol for an assessment of referrals to the
Abuse Hotline to determine whether there was an alternative response and what was the outcome.
2008.
Georgia Department of Human Resources, Title IV-E Penetration Rate Study, Atlanta, GA:
Assessed and developed recommendations to amend the state’s Cost Allocation Plan and Random
Moment Sample Survey to increase Title IV-E funding for administrative and training expenditures.
Provided guidance to staff responsible for identifying areas of improvement in determining Title IV-E
eligibility at the case level and for increased federal funding for training. 2007.
Georgia Department of Human Resources, Foster Care Needs Assessment, Atlanta, GA:
Provided conceptual guidance in the conduct of a needs assessment of foster care placement
services for Fulton and DeKalb Counties as part of the Kenny A. consent decree. Assisted in the
development of a case reading tool to identify the placement needs of children placed into
substitute care and an instrument to quantify the availability of resources. Provided guidance in the
conduct of the data analysis and assistance in the development of an automated ongoing
monitoring tool. 2007.
Virginia Department of Social Services, Workload Management Study Update, Richmond,

VA: Provided quantitative oversight for the conduct of a follow-up statewide workload
measurement study of TANF, Food Stamps, Child Protective, Adult Protective and nine other
human services programs to determine both the time workers have available for case specific work
and the time required to handle cases according to state and federal policy and procedure. 2007 –
2008.
Alaska Court System, Evaluation of the Anchorage Coordinated Resources Project, Anchorage,
AK: Helped direct the evaluation of a mental health court, the Anchorage Coordinated Resources
Project, to determine program effectiveness and contribute to literature and discussion of mental health
courts nationally. Provided conceptual guidance and oversight during the collection of internal and
external data, data analysis and report-writing. 2007.
Connecticut Judicial Branch, Court Support Services Division and Connecticut Department of
Children and Families, Service Needs Study for 16 & 17 Year-old Court-involved Youth, Hartford,
CT: Directed the conduct of a comprehensive service need study for 16 & 17 year-old court-involved
youth. Analyzed the specific risks, needs and strengths of youth, with particular attention to their health
and educational needs and compared those needs to existing services, resulting in recommendations of
DENNIS E. ZELLER
services, programs and interventions. 2006 – 2007.
Florida Department of Children and Families, Florida Abuse Hotline Training, Tallahassee, FL:
Provided guidance in the needs assessment, planning, curriculum development, training and evaluation
component of the multi-year project to provide a comprehensive ongoing package of training for staff of
the Florida Abuse Hotline. Four categories of training were delivered to front line staff, supervisors and
managers. 2006 – 2010.
Alaska Department of Corrections, Mental Health Trust Benefit Study, Anchorage, AK:
Provided conceptual guidance and general oversight in a comprehensive study of mentally ill
people (Alaska Mental Health Trust beneficiaries) who were served by the Department of
Corrections, identifying the numbers of beneficiaries entering and exiting DOC facilities; definition of
their demographic and clinical characteristics and service needs; identification of services available
and received, with a focus on alternatives to incarceration; and an analysis of recidivism rates and
associated factors. 2006 – 2007.
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Maine Health Access Foundation (MeHAF), Evaluation Services for I Initiative, Augusta, ME:
Developed working papers to design the evaluation of the visioning and implementation phases of
an initiative to integrate physical health, behavioral and mental health services throughout Maine.
Participated in Steering Committee and workgroup meetings for the initiative. Authored the
visioning evaluation report and global evaluation plan for the implementation of the MeHAF’s future
integration efforts. 2006 – 2007.
Maine Department of Health and Human Services, Co-occurring State Integration Initiative,
Augusta, ME: Conducted a cost study, using data from the state’s Medicaid billing system, to
measure the impact of programs that treat clients with substance and mental illness concurrently in
the same location, as opposed to those that are treated by separate providers for each condition.
2005 – 2010.
Westchester County Department of Social Services, Workload Study, White Plains, NY:
Provided conceptual leadership in the development, implementation and analysis of a workload
study of case workers and supervisors within the division of child welfare and foster care. 2006.
Maine Children’s Behavioral Health Services, Implementing a Trauma-informed System of

Care for Children with Serious Emotional Disturbances in Maine, Augusta, ME: Provided
conceptual oversight and participated in both evaluation sub-committee and steering committee
meetings for a project designed to build an infrastructure and implement an integrated system of
care for children with serious emotional disturbances and those who have experienced trauma.
2005 – 2011.
New Jersey Department of Human Services, Division of Youth and Family Services, Quality
Assurance to New Jersey's State Central Registry, Trenton, NJ: Directed the development of a
review instrument designed to determine whether the people taking abuse and neglect calls and
dispatching information to the field for investigation were operating within legal and best practice
guidelines; provided guidance to the review team and onsite mentor. 2005 – 2006.
Alaska Department of Health and Social Services, Division of Public Assistance, Workload
Analysis, Anchorage, AK: Provided guidance in the development of the instruments used to
measure case specific time and non-case specific time to determine reasonable workloads for
eligibility technicians, supervisors and clerical staff. Selected the population of cases using several
data extracts from the Division’s case management information system. Conducted the data
analysis to determine time needed to handle cases sufficiently and project staffing needs.
Designed an automated tool to project future staffing needs. 2006.
DENNIS E. ZELLER
Alaska Department of Health and Social Services, Office of Children Services, Statewide
Workload Study, Juneau, AK: Provided guidance in the development of the instruments used to
caseworkers, allowing them the time they need to achieve positive outcomes for children and
families. Conducted the data analysis to determine time needed to handle cases sufficiently and
project staffing needs. 2005.
Florida Department of Children and Families, Quality Assurance Services for the Florida
Abuse Hotline, Tallahassee, FL: Provided guidance in the design of an automated data collection
instrument to record findings from a quality assurance review of intake and assessment activities
for both children and adults at the Florida Abuse Hotline. Supervised the data analyst and met with
state representatives to present findings. 2005 – 2007.
Schuyler Center for Analysis and Advocacy, Data Analysis for the New York Citizen Review
Panels, Albany, NY: Provided guidance to the analysts charged with the responsibility of conducting
descriptive, performance and outcome analyses for the Citizen Review Panels in their analysis of issues
and their presentation of findings involving child maltreatment in New York based on a series of data
extracts. 2005 – 2006.
New Jersey Department of Human Services, Division of Youth and Family Services, Analysis
of State Central Registry Implementation, Trenton, NJ: Developed a review instrument to
evaluate, analyze and make recommendations relating to the implementation of the State Central
Registry. 2004 – 2005.
Oregon Department of Human Services, SACWIS Inventory, Salem, OR: Provided conceptual
and quality oversight of the inventory and compilation of federal and state law, regulations, rules,
policies and procedure documents governing the provision of child welfare in Oregon. Inventory
was cataloged to coincide with SACWIS functional requirements. 2005.
New Jersey Department of Human Services, Division of Youth and Family Services,
Restructure DYFS Policies, Trenton, NJ: Analyzed, restructured and re-wrote DYFS policies to
implement A New Beginning: The Future of Child Welfare in New Jersey. 2004 – 2005.
Harborcreek Youth Services, Management Information System, Harborcreek, PA: Guided the
assessment of the case tracking needs of the behavioral residential services program and the
selection of a case tracking system which would enable workers to perform efficiently, create quality
documentation and ensure Title XIX requirements are met. 2004 – 2007.
Ohio Department of Job and Family Services, Adoption Services Specialized Administrative
Support Quality Assurance Program, Columbus, OH: Provided conceptual leadership and oversight
for the performance of evaluation and quality assurance services for Ohio’s adoption program in an effort
to increase the number of adoptions of children in public custody. Assisted the Department with data
cleansing for conversion of data from an existing system to its newly developed SACWIS. 2004 – 2007.
Erie County Office of Children and Youth, Quality Assurance, Erie, PA: Provided quality assurance
services and continued technical assistance and support for the Erie County Children and Youth Services
Director in the areas of organizational structure, personnel management, performance measurement and
database design. 2002 – 2006.
Restructure DYFS Regulations, Trenton, NJ: Assisted in revising and developing a new set of
state regulations consistent with A New Beginning: The Future of Child Welfare in New Jersey.
DENNIS E. ZELLER
2004 – 2005.
Wisconsin Supreme Court, Reassess State Court Performance in Children in Need of

Protection or Services Cases, Madison, WI: Supervised the analysis of quantitative data for a
reassessment of the impact of the Court Improvement Project including the analysis of
administrative data from CCAP and from a case reading. Analyzed the capacity and limitations of
the Court system’s management information systems and provided conceptual leadership for the
development of an automated reporting system using CCAP data. 2004.
Nevada Department of Human Resources, Division of Child and Family Services, Child and
Family Services Review, Carson City, NV: Created Adoption and Foster Care Analysis and
Reporting System (AFCARS) files on behalf of the Division for use during the Child and Family
Services Review. Data from systems being phased out in conjunction with the Division’s newly
developed SACWIS were used to create the AFCARS files. 2003 – 2004.
Pennsylvania Department of Public Welfare, Technical Assistance, Training and Staff

Support Related to COGNOS Software, Harrisburg, PA: Provided technical assistance, training
and staff support through the Competency Based Training Program at the University of Pittsburgh
to develop a series of COGNOS cubes, using AFCARS data, for state and local agency
representatives to access online. 2003 – 2005.
Qualitative Service Reviews, Trenton, NJ: Supported the Division in an effort to ascertain its
preparedness for the Child and Family Services Review. Provided critical information for the
development of a statewide assessment. 2003.
ChildNet-PA: Led the development effort for this software package designed to provide both
reporting and case management functions to social workers, supervisors and managers in public
children and youth agencies across Pennsylvania. Created the initial outline the system’s structure
and drafted the initial functionality requirements, referring to SACWIS requirements. Provided
conceptual oversight to the development team throughout each phase of development including the
selection of fields; layout of screenshots; selection of forms, letters and reports; and creation of
supporting system documentation and materials. 2001 – 2009.
Nevada Department of Human Resources, Division of Child and Family Services, Project
Management and Cost Allocation Plan Development for Organizational Restructuring,
Carson City, NV: Supported the Division in learning about and developing the skills needed to
undertake the new roles it will play upon implementation of ACR 53 Unification, including training
staff in developing cost allocation plans for obtaining federal funds; training staff in the processes
needed to manage the transition from state to county administration; and training staff in carrying
out their functions under the new structure. 2002 – 2004.
Kansas Department of Social and Rehabilitation Services, Risk Assessment Validation, Topeka,
KS: Provided conceptual leadership to the team responsible for the conduct of an assessment of the
validity and reliability of the state’s Risk Assessment tool, using multiple data sources provided to the
evaluation team in electronic format from the child welfare division. 2003 – 2004.
Pennsylvania Department of Public Welfare, Child and Family Services Review/Program

Improvement Plan, Harrisburg, PA: Analyzed and interpreted quantitative and qualitative data
throughout the state’s Child and Family Services Review. Assisted in the development of the Statewide
Assessment. Supported OCYF in the management and monitoring of the Program Improvement Plan
with additional focus on implementation of the counties’ Needs-based Plans and Budgets to support
county progress. 2002 – 2006.
DENNIS E. ZELLER
Pennsylvania Department of Public Welfare, Technical Assistance, Training and Staff Support for
Needs-based Planning and Budgeting, Harrisburg, PA: Provided conceptual oversight in the
review of the state’s data collection systems and evaluation methodologies used to measure
performance and outcomes. Provided guidance in the development of county data packages and
provided training to county, regional and state staff in the interpretation and use of county data
packages. Analyzed and interpreted quantitative and qualitative data in support of the state’s first
two Child and Family Services Reviews. 2002 – 2009.
Department of Health and Human Services, Mentor Sites: Analytic Data Capacity Building,
Little Rock, AR: Promoted the transfer of expertise in gathering, analyzing and using data to
states who wish to improve their research and evaluation infrastructures in monitoring safety,
permanency and well-being using AFCARS, NCANDS and child welfare information systems.
Worked with the mentee states to determine their data needs and reporting abilities. 2001 – 2006.
Alabama Department of Human Services, Revenue Enhancement/Rate Setting, Montgomery, AL:

Provided guidance in the restructuring of the rate setting process for residential treatment services.
Increased future federal dollars claimed under Title IV-E and recovered prior state expenditures which
were eligible for federal funding. 2001 – 2003.
Dauphin County Department of Human Services, Dauphin County Data Warehouse,

Harrisburg, PA: Designed a data warehouse to collect data across county agencies which
operated different case tracking systems and developed a system to collect data elements and
measure program similarities. 2001 – 2002.
Washington Department of Social and Health Services, Children’s Administration, Foster

Care Rate Redesign Project, Olympia, WA: Redesigned the foster care rates for children in basic
care and with special needs and provided assistance with the development of an automated system to
assign rates based on the needs of the child and foster care family. 2001 – 2002.
Nevada Department of Human Resources, Division of Child and Family Services, Youth
Corrections Strategic Plan, Carson City, NV: Provided technical assistance to the Division in the
facilitation of the development of a Nevada Youth Corrections Strategic Plan; conducted research
and prepared materials in advance of the strategic planning retreat; managed and conducted the
retreat. 2001.
Philadelphia Department of Human Services, Children and Youth Division, Philadelphia

Child Welfare Workload Study. Philadelphia, PA: Conducted a workload study of the caseloads
of child welfare social workers, measured the impact of new requirements and practice standards,
and examined the interaction of workload issues and organizational structure issues. Provided
guidance in the selection of cases from the Division’s case management information system. 2001.
Erie County Department of Children and Youth, Erie County Organizational Review, Erie, PA:
Conducted an organizational review of Erie County’s Children and Youth Services’ (CYS) agency to
determine the extent to which Erie County CYS is achieving the outcomes it seeks for the children
who come to its attention; which aspects of the agency’s operations contribute to and detract from
achievement of those outcomes; and which aspects of the agency’s organizational structure and
operations contributed to and detracted from its effectiveness. 2001 – 2002.
New Jersey Department of Human Services, Restructuring Rates for Regional Diagnostic and
Treatment Centers, Trenton, NJ: Assessed the core services required to be provided by the centers
are available to children alleged to be physically and/or sexually abused at a level commensurate with the
funding provided for that purpose. Defined reasonable expectations for the delivery of additional services
DENNIS E. ZELLER
based on the funding available; identified and recommended ways to resolve gaps and inconsistencies in
current service delivery; maximized federal revenue. 2001 – 2002.
Nevada Department of Human Resources, Division of Child and Family Services, Program
Evaluation Data Unit, Carson City, NV: Implemented a program evaluation unit to monitor the
ability of the Division to meet its mission and goals. Developed performance and outcome
measures and reporting strategies for use by state, regional, local and line staff using various data
sources, including the state’s newly created SACWIS and outgoing case management systems.
2000 – 2004.
Ohio Department of Job and Family Services, Study of Validity and Reliability of the Family Risk
Assessment Matrix, Columbus, OH: Provided conceptual leadership in determining whether Ohio’s
Family Risk Assessment Matrix validly and reliably measured risk and safety of children at all key
decision points in the casework process. Designed the methodology for data collection, including both
case record reviews and access to statewide case management information. 2000 – 2001.
New Jersey Department of Human Services, Restructuring Rates for Contracted Foster Care,
Trenton, NJ: Restructured rates for out-of-home care, including an examination of treatment foster
care and family care homes, as well as the rates paid to levels 4, 5 and 6, which included a variety
of special payments for children in foster care or receiving adoption subsidy. Coordinated this effort
with a simultaneous examination of contracted foster care. 2000 – 2001.
Colorado Department of Human Services, Medicaid Workload Study, Denver, CO: Provided
guidance in the conduct of a statewide workload study of Medicaid programs, which utilized a time
study and random moment survey as the principal data collection strategies. Conducted the data
analysis to determine staffing need and assisted in the development of an automated tool for future
workload monitoring. 2000 – 2001.
Erie County Department of Human Services, Office of Children and Youth Services, Erie County
Implementation Plan, Erie, PA: Implemented the review process to identify the need for changes in the
areas of forms reduction, supervisors’ and administrators’ training, quality assurance and technical
assistance and support. Participated in the curriculum development and presentation of a supervisors
training series, resulting from the review. 2000 – 2001.
Pennsylvania Department of Public Welfare, Business Process Reengineering, Harrisburg,

PA: Participated in system design and development planning sessions. Developed and
implemented statewide training to help counties review business practice changes needed to
integrate the Pennsylvania Child Welfare Information System (PACWIS) into county program
operations. 2000.
Pennsylvania Department of Public Welfare, PACWIS, Harrisburg, PA: Assisted in the

development of User’s Guides and training curriculum for statewide training delivery to 4,500
managers, supervisors and caseworkers in the use of the Pennsylvania Automated Child Welfare
Information System. Participated in software development committees meetings. Provided the
framework by which Help Desk support was modeled. 1999 – 2000.
Virginia Department of Social Services, Workload Management Study, Richmond, VA: Led a
statewide workload measurement of TANF, Food Stamps, Child Protective, Adult Protective and
ten other human services programs using work requirements, best practice and outcome measures
to serve the basis of determining time needed to handle cases; worked with the state to determine
necessary appropriations for personnel and operating costs for mandated programs based on study
results and influencing geographic factors. 1999 – 2000.
DENNIS E. ZELLER
California Department of Education, Quality Improvement Programs, Sacramento, CA:
Coordinated the evaluation of nine programs, assisted staff in the development of evaluation strategies,
data collection tools and processes for gathering and analyzing information. 1998 – 2001.
California Department of Education, Child Development Division, Desired Results for

Resource and Referral and Alternative Payment Programs, Sacramento, CA: Developed an
outcome evaluation system for Child Care Resource and Referral and Alternative Payment
programs, developed program standards which support the achievement of the desired results and
implemented a data collection and analysis process for both the desired results and the program
standards. 1997 – 2000.
Ohio Department of Job and Family Services, AdoptOHIO, Columbus, OH: Provided guidance
in the evaluation of the effectiveness of services designed to increase the number of adoptions of
children in public custody, assisted in the analysis of downloaded data from the child welfare
tracking system to track the progress of children waiting for adoption; and provided conceptual
leadership in the development of an automated application for tracking both children and families
being served by public and private adoption agencies. 1998 – 2001.
New Jersey Department of Human Services, Rate Setting for Foster Care, Trenton, NJ: Developed
and implemented a rate setting system for foster home providers. Conducted a survey of foster care
caseworkers to identify levels of care authorized for children in placement; developed alternatives for rate
setting dependent on level of care need; proposed amendments for equitable distribution of available
funding; and developed an automated system for determining the level of care and respective rate of
care. 1998 – 1999.
Lucas County Children Services Board, Technical Assistance on Quality Assurance, Toledo,
OH: Developed an automated performance and outcome measurement system and a contract
management system. Provided instructional documentation and training to quality assurance unit.
1998 – 1999.
Montana Department of Public Health and Human Services, Division of Children and Family
Services, Time Study, Helena, MT: Provided guidance in the conduct of a time and workload
management study of foster care and licensing workers. Evaluated resulting regional differences
and recommended practice changes. Accessed the Division’s case management information
system to identify case characteristics. 1998 – 1999.
Pennsylvania Department of Public Welfare, Office of Children, Youth and Families, Results-
based Management Reporting, Harrisburg, PA: Implemented results-based management reporting
system as part of development of statewide automated information system; provided specifications for all
reports to be generated from the system; and mapped data elements from the system to the reports.
1998 – 2000.
Ohio Department of Job and Family Services, Child Protective Needs Assessment,
Columbus, OH: Developed the methodology and data collection instruments and conducted the
data analysis to quantify the service needs of children and families to prevent removal and/or to
reunite families in accordance with the consent decree Roe v. Staples. Drafted the final report and
presented findings to the oversight committee. 1998.
New Jersey Department of Human Services, Rate Setting for Foster Care, Trenton, NJ:
Designed a rate-setting system for foster care homes accounting for differing levels of care. 1998.
Arkansas Department of Health and Human Services, Quality Assurance, Little Rock, AR:
Provided leadership to the Quality Assurance Unit for the child welfare division responsible for
DENNIS E. ZELLER
producing monthly and quarterly management reports, conduct of a time and workload study and
special reports, such as the semi-annual report to the Legislature on the impact of welfare reform
on child welfare. Assessed the use and continuance use of the Department’s SACWIS to access
and analyze data, as well the use of intranet resources to access additional case-related data.
1997 – 2007.
Nevada Department of Human Resources, Division of Child and Family Services, Time Study
and Regional Plan Implementation, Carson City, NV: Conducted a time and workload
management study of foster care and licensing workers and supervisors; developed the
methodology and instruments; conducted the data analysis and projected the need for increased
staffing. 1997 – 1998.
Lucas County Children Services Board, Review and Assessment of the Operations and
Service Delivery of the Lucas County Children Services Board, Toledo, OH: Evaluated six
areas of agency operation: Case Management and MIS; Management and Leadership; Training;
Financial Policies and Practices; Personnel Policies; Practices and Procedures; and Programs and
Policies. Conducted focus groups, interviews, document reviews and other field research. 1997.
based Management System, Harrisburg, PA: Defined and developed a results-based management
system for children and youth services. Designed report templates and trained local and state
representatives on use and interpretation of the reports. Reports were based on AFCARS and NCANDS
data. 1996.
Connecticut Department of Children and Families, Resource Development Plan, Hartford, CT:
Developed and executed a needs assessment methodology for in-home and residential services to
children and families in compliance with a federal court order. 1996.
Illinois Department of Children and Family Services, Front-end Redesign of Child Protective
Services, Springfield, IL: Developed models to redesign the organization of child protective
investigations and service delivery to intact families and evaluated the impact of each model;
conducted data analysis using the state’s electronic case management information to measure the
impact of the models. 1995 – 1999.
Delaware Department of Services for Children, Youth and Their Families, Evaluation of
Alternatives to Incarceration Services for Youth, Wilmington, DE: Evaluated the effectiveness
and cost efficiency of the Alternatives to Incarceration program compared to the state’s secure
facility. 1995.
Tioga County, Owego, NY: Conducted a management review of four departments to determine
how social services and support functions could be consolidated. 1995.
Corporation for Change, Assessment of the Family Agenda, Topeka, KS: Evaluated changes in the
state’s child welfare program since initiation of the Family Agenda, with special emphasis on the
effectiveness of family preservation services. 1995.
Milwaukee County Department of Human Services, Strategic Plan, Milwaukee, WI: Developed
a strategic plan for Youth Services in Milwaukee County. 1995.
Colorado Department of Social Services, Level of Care System for Residential Care, Denver,
CO: Developed standards for levels of care and rates to support the standards for all levels of
foster care; and developed an automated catalogue of placement services to assist counties in
DENNIS E. ZELLER
matching children to resources. 1994 – 1996.
Arkansas Department of Health and Human Services, Intensive Family Preservation Services
Evaluation, Little Rock, AR: Developed a conceptual model and implemented a programmatic
evaluation of Arkansas’ Intensive Family Preservation Services Program. 1994 – 1996.
Arkansas Department of Health and Human Services, Contract and Outcome Monitoring,
Little Rock, AR: Created a micro-computer application to accept monthly downloads of mainframe
data and produce agency performance indicators; developed contract monitoring procedures for
contracted services; re-wrote policy manual; and re-structured compliance reviews to permit more
efficient targeting of corrective action efforts. 1993 – 1997.
Arizona Department of Economic Security, Foster Care Safety, Phoenix, AZ: Performed a
case record review of all foster care cases in the state. Developed case reading instruments,
arranged for data entry, analyzed the data and assisted in report writing. Assisted in the redesign of
the Administration for Children Youth and Families through development of outcome measures,
assessment of prior performance through case reading and development of a case weighting
system. 1993 – 1996.
Louisiana Department of Social Services, Rate Setting for Foster and Residential Care,
Baton Rouge, LA: Developed rate setting methodologies for residential and family foster care.
1993 – 1996.
Iowa Department of Human Services, Child Care Rate Setting and Information Systems
Analysis, Des Moines, IA: Reviewed day care rate setting methodology and status of automation
of day care services; analyzed expenditure patterns for day care services; proposed methodologies
for enhancing federal reimbursement (under sub-contract to Stoney Associates, Albany, NY). 1993.
National Conference of State Legislatures and Corporation for Change, Seamless Child Care
Funding. Topeka, KS: Reviewed the Kansas day care system and the state's ability to create a
seamless funding structure; reviewed the CARES computer system; reviewed policies regarding
subsidy; reviewed rate and parent fee structures (under sub-contract to Stoney Associates, Albany,
NY). 1993.
U.S. Department of Health and Human Services, Washington, DC: Examined the impact of
kinship care policies in five states: New York, California, Illinois, Texas and Colorado. 1992 –
1994.
Oregon Children's Services Division, Children's Service Division Focus 90s Initiative, Salem,
OR: Assisted the Division in implementing the recommendations made in the report to the
Legislature, with particular focus on the development of performance measures. 1992 – 1993.
District of Columbia Department of Human Services, Analysis of Child Care Costs and
Information Systems, Washington, DC: Supported the Child and Family Services Division as it
developed an inventory of the children in its care; created a baseline of information for tracking
cases over time; developed case reading instruments; trained caseworkers in the use of
instruments. 1992.
Oregon State Legislature, Evaluation of Children's Services Division, Salem, OR: Analyzed
the operations and performance of Children's Services Division for the State Legislature.
Conducted interviews with staff, legislators and the public; reviewed current cases to determine
compliance with policy; analyzed current policy; and developed new performance measures to
DENNIS E. ZELLER
permit the agency to determine the effectiveness of its services on an on-going basis. 1992.
Rhode Island Department of Children Youth and Families, Providence, RI: In conjunction with
the American Humane Association and the National Council on Crime and Delinquency, assisted
the Department in improving its workload management and developed a structure for payment of
special foster care rates. 1991 – 1993.
Agenda for Children Tomorrow (ACT) Implementation Project, New York, NY: In conjunction
with the staff of the Urban Research Center and of the Rockefeller Institute at SUNY-Albany,
developed human service need and resource profiles for ten community districts in New York City
for the Agenda for Children Tomorrow Implementation Project. Final products included ten
volumes of information in narrative, graph and map form (under sub-contract to Urban Research
Center, New York University, New York, NY). 1991 – 1992.
American Civil Liberties Union, New York, NY: Supervised the review of case records in the
Kansas litigation Sheila A. This included development of the case reading instrument, analysis of
the data and final report writing. 1991 – 1993.
Spaulding PRAY Residence Corporation, Syracuse, NY: Evaluated a program for families of
disabled children in order to determine whether the program is successful at preventing the
institutional placement of the children served. 1990 – 1992.
Surdna Foundation, New York, NY: Analyzed public and private funding options for the Julia
Dyckman Andrus Memorial, Inc., in order to permit the foundation to reduce its contribution to the
agency's support. 1990.
Wyoming County Department of Social Services, Warsaw, NY: Assessed the functioning of the
services units of the Department, with particular attention to the supervisory functions;
recommended changes in organizational structure and design; and implemented a performance
evaluation system for all staff in the Department. 1989 – 1992.
Onondaga County Department of Social Services, Syracuse, NY: Automated agency

operations; implemented performance measures mandated by the County's Division of
Management and Budget; and studied the Division of Public Assistance in order to make
recommendations to improve the effectiveness of its operations. 1989 – 1990.
Onondaga County Executive's Office, Syracuse, NY: Ensured implementation of the

recommendations of the County Executive's Foster Care Committee. Developed a proposal for a
managed care system for long term care services and negotiated for support from interested
community groups. 1988 – 1989.
ARTICLES, Zeller, D., Gamble, T., Improving Child Welfare Performance: Retrospective and Prospective
BOOKS & Approaches, Child Welfare, Journal of the Child Welfare League of America, Inc. Vol. LXXVI.
REPORTS No. 1, January-February 2007.
Hornby, H., Zeller, D. and Karraker, D., Kinship Care in America: What Outcomes Should Policy
Seek?, Child Welfare, Journal of the Child Welfare League of America, Inc. Vol. LXXV. No. 5,
September-October, 1996.
Hornby, H., Zeller, D., Assuring the Safety of Children in Foster Care, Arizona Case Review Final
Report, National Child Welfare Resource Center for Management and Administration, June 1994.
DENNIS E. ZELLER
Zeller, D., Model Child Welfare Management Indicators, National Child Welfare Resource Center
for Management and Administration, 1991.
BOARDS New York State Child Care Coordinating Council, Albany, New York. 6/89 – 4/92.
EDUCATION M.S.S.W., University of Texas, Austin, 1977

Ph.D., University of Texas, Austin, 1975
B.A., University of Oklahoma, Norman, 1970
HELAINE HORNBY
Quality Assurance
WS#5172 373 Broadway
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Principal, Hornby Zeller Associates, Inc. Management consulting firm specializing in child
welfare, juvenile justice, mental health and public assistance (see Sample Projects below). 4/95 –
Present.
Director, National Child Welfare Resource Center for Management and Administration;
Director, Center for Child and Family Policy, Edmund S. Muskie Institute of Public Affairs,
University of Southern Maine, Portland, ME: In both capacities, directed federally-funded
research, management and professional education projects on the subjects of child abuse
prevention, child protective services, foster care, adoption, adolescent and youth services. Directed
state-funded evaluations and technical assistance projects. Supervised 25 staff researchers as
well as the design and production of nationally disseminated books and publications; developed
grant proposals and received funding worth over $9 million. 1986 – 1995.
Research Associate, Edmund S. Muskie Institute of Public Affairs, 1974 – 1986.
Deputy Director, Monticello Area Community Action Agency, Charlottesville, Virginia. 1970 –
1974.
Research Assistant, Model Cities Program City of New Orleans, New Orleans, Louisiana.
1969 – 1970.

PROJECTS Performance Audit, Oklahoma City, OK: As a principal investigator of a performance audit of the
department, with a focus on the organizational structure and the implications of that structure for
management and performance of the child welfare program in particular, led the literature review
research and interview and survey tool development. Participated in onsite interviews, met with
legislative representatives and led the staff responsible for analysis of the qualitative data and
recommended standards for future performance measurement. 2008 – 2009.

Services Pertaining to the Sexual and Physical Abuse of Children, Hartford, CT: Provided
guidance in the assessment of the service needs for children sexually abused and/or seriously
physically abused and maltreated. Led the literature and contract reviews, participated in interviews
with child advocacy center and multi-disciplinary team representatives including coordinators,
medical personnel, prosecutors, law enforcement and agency staff, and assisted with the
identification of service gaps. 2008 – 2009.
Annual Program Assessment Reports, Madison, WI: Provided conceptual leadership and
guidance in the development of a logic model used to define the processes and outcomes for
evaluation of the court improvement initiative involving children in the child welfare and foster care
arenas. Led the staff responsible for the analysis of qualitative data. 2008.
Developed a structure and numbering system for the online organization of the state’s child welfare
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policies. Assisted in drafting the policy chapters and conduct of a gap analysis identifying where
program policies were needed. 2008.
Interstate Placement of Children, Madison, WI: Provided conceptual guidance in the
development of data collection tools and analysis of the processes used by the court to handle the
interstate placement of children involved in the child welfare system satisfying state and federal
regulations and policies. 2008.
conceptual guidance and leadership in the assessment of the state’s juvenile courts’ role,
responsibilities and effectiveness in the interstate placement of children. 2008.
Day One, Natural Helpers of Maine, Building Evaluation Capacity for Evidence-based
Interventions, South Portland, ME: Designed and executed the evaluation enhancement of a
Center for Substance Abuse Prevention Service to Science initiative to improve Day One’s school-
based Natural Helper of Maine program. Assisted with improvements to the program’s theory of
change, evaluation tools and overall evaluation design and analysis to strengthen the evidence
base of Natural Helpers of Maine. 2007 – 2008.
Provided conceptual guidance in the design of the data collection tool used to identify areas of
improvement in determining Title IV-E eligibility. Conducted interviews with state representatives to
identify increased funding for administrative cost pools. Assisted with the development of
recommendations to amend the state’s Cost Allocation Plan and Random Moment Sample Survey
to increase federal funding. Provided guidance in the review of training contracts to identify
opportunities to increase federal funding. 2007.
Alaska Court System, Division of Public Assistance, Evaluation of the Anchorage

Coordinated Resources Project, Anchorage, AK: Directed the qualitative component of a
comprehensive evaluation of a mental health court, the Anchorage Coordinated Resources Project, to
determine program effectiveness and contribute to literature and discussion of mental health courts
nationally. 2007.
Provided conceptual guidance in the conduct of a needs assessment of foster care placement
services for Fulton and DeKalb Counties as part of the Kenny A. consent decree. Assisted in the
development of a case reading tool to identify the placement needs of children placed into
substitute care and an instrument to quantify the availability of resources. 2007.

VA: Provided qualitative oversight for the conduct of a follow-up statewide workload measurement
study of TANF, Medicaid, Food Stamps, Child Protective, Adult Protective and nine other human
services programs to determine both the time workers have available for case specific work and the
time required to handle cases according to state and federal policy and procedure. 2007-2008.
Maine Office of Elder Services, Evaluation of Independent Housing with Services Program,
August, ME: Provided guidance in the data collection, analysis and report-writing of a needs
assessment of the services provided by five Area Agencies on Aging through their Resident Service
Coordinators to enable elderly community members to live independently. 2008.
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CT: Provided qualitative guidance during the conduct of a comprehensive service need study for 16 & 17
year-old court-involved youth. The study analyzed the specific risks, needs and strengths of youth, with
particular attention to their health and educational needs and compared those needs to existing services,
resulting in recommendations of services, programs and interventions. 2006 – 2007.
Florida Department of Children and Families, Florida Abuse Hotline Training, Tallahassee, FL:
Provided guidance in the needs assessment, planning, curriculum development, training and evaluation
component of the multi-year project to provide a comprehensive ongoing package of training for the
Florida Abuse Hotline. Four categories of training were delivered to front line staff, supervisors and
managers. 2006 – 2010.
HealthReach Network, Maine General Medical Center, Pediatric Rapid Evaluation Program
(PREP), Augusta, ME: Provided oversight in the data collection, analysis and report-writing for an
evaluation of a program that provides a comprehensive medical examination as well as
assessment of mental health, school performance, family history and substance abuse of children
shortly after initial placement into foster care, comparing outcomes between children receiving
PREP services with a matched comparison group of children entering foster care that did not
receive PREP services. 2006 – 2007.
Alaska Department of Corrections, Mental Health Trust Benefit Study, Anchorage, AK: Provided
guidance in the conduct of a comprehensive study of Alaska Mental Health Trust beneficiaries who are
served by the Department of Corrections identifying the numbers of beneficiaries entering and exiting
DOC facilities; definition of their demographic and clinical characteristics and service needs; identification
of services available and received, with a focus on alternatives to incarceration; and an analysis of
recidivism rates and associated factors. 2006 – 2007.
3
Maine Health Access Foundation (MeHAF), Evaluation Services for I Initiative, Augusta, ME:
Developed working papers to design the evaluation of the visioning and implementation phases of
an initiative to integrate physical health, behavioral and mental health services throughout Maine.
Participated in Steering Committee and workgroup meetings for the initiative. Authored the
visioning evaluation report and global evaluation plan for the implementation of the MeHAF’s future
integration efforts. 2006 – 2007.
Maine Judicial Branch, Evaluation of Maine's Family Drug Treatment Courts, Augusta, ME:
Provided guidance in the development of case record review instruments developed for the study of
a family drug treatment court program in Lewiston, Maine. The goal of the study was to assess the
impact of intensive judicial supervision on child protective custody cases involving substance abuse
among parents, examining the differences in outcomes between program participants and those
who did not participate. 2006 – 2007.
Maine Judicial Branch, Kennebec County CODC Program, Kennebec, ME: Provided oversight
and guidance in the conduct of an evaluation of a newly-developed drug court designed to
exclusively serve offenders with co-occurring disorders. The evaluation included an analysis of
mental health outcome measures and an analysis of post-program recidivism. 2006 – 2009.
Analysis, Anchorage, AK: Provided guidance in the development of the instruments used to measure
case specific time and non-case specific time to determine reasonable workloads for eligibility
technicians, supervisors and clerical staff. Conducted focus groups across the state to map work flow
processes and trained workers in the participation of the time study component. 2006.
Maine Department of Health and Human Services, Strategic Prevention Framework State
Incentive Grant, Augusta, ME: Provided guidance in the methodology and tool development and
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conduct of an evaluation of Maine’s Strategic Prevention Framework State Incentive Grant at the
state, community and program levels. 2005 – 2009.
Workload Study, Juneau, AK: Provided guidance in the development of the instruments used to
caseworkers, allowing them the time they need to achieve positive outcomes for children and
families. Conducted focus groups across the state to identify tasks completed in day-to-day case
practice; assisted with the identification of required tasks by which time standards would later be
measured; and presented findings. 2005.

Care for Children with Serious Emotional Disturbances in Maine, Augusta, ME: Provided
conceptual oversight, ensured Institutional Review Board protocol was followed, assisted with
database development and participated in both evaluation sub-committee and steering committee
meetings for a project designed to build an infrastructure and implement an integrated system of
care for children with serious emotional disturbances and those who have experienced trauma.
2005 – 2011.
Augusta, ME: Conducted a cost study, using data from the state’s Medicaid billing system, to
measure the impact of programs that treat clients with substance and mental illness concurrently in
the same location, as opposed to those that are treated by separate providers for each condition;
tested the process in nine pilot sites over a three-year period. 2005 – 2010.
Oregon Department of Human Services, SACWIS Inventory, Salem, OR: Provided conceptual
oversight in the inventory and compilation of federal and state law, regulations, rules, policies and
procedure documents governing the provision of child welfare in Oregon. Conducted a qualitative
review of the inventory to ensure its completeness, thoroughness and accuracy. 2005.
Maine Department of Health and Human Services, Inventory and Analysis of Adult Mental
Health Crisis Services, Augusta, ME: Assessed data collection tools in active use and developed
supplemental tools to verify information about agencies providing adult mental health crisis
services; provided support in the analysis to produce judgments about the quantity, quality and
accessibility of these services. 2005.
Co-Occurring Collaborative of Southern Maine (CCSME), Program Evaluation, Portland, ME:

Provided oversight in the creation of an evaluation design and data collection tools as well as in the
analysis and reporting of the evaluation outcomes to the Centers of Excellence. 2004 – 2006.
Pennsylvania Department of Public Welfare, Family Group Decision Making (FGDM)

Evaluation Plan, Harrisburg, PA: Assisted in the development of a design strategy for evaluation
of the relationship between changes implemented in the planning and delivery of services
encompassing the Family Group Decision-making principles and the results or outcomes achieved
for children, youth and families. Provided guidance in the development of survey tools to measure
satisfaction with FGDM and a case tracking system to monitor participation and achievement of
results. 2004 – 2005.
New Jersey Department of Human Services, Division of Youth and Family Services, Restructure
DYFS Regulations, Trenton, NJ: Revised and developed a new set of state regulations consistent with
A New Beginning: The Future of Child Welfare in New Jersey. 2004 – 2005.
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Erie County Office of Children and Youth, Quality Assurance, Erie, PA: Provided quality assurance
services and continued technical assistance and support for the Erie County Children and Youth Services
Director in the areas of organizational structure, personnel management, performance measurement and
database design. 2002 – 2006.
Alaska Department of Health and Social Services, Assessment Study of Disproportionate

Minority Contact with the State Juvenile Justice System, Anchorage, AK: Coordinated the
evaluation and assessment of the issue of minority overrepresentation in Alaska’s juvenile justice
system, including development of case file review instrument; training of case readers; and conduct
of a literature review. 2004.
Support Quality Assurance Program, Columbus, OH: Provided conceptual leadership and oversight
for the performance of evaluation and quality assurance services for Ohio’s adoption program in an effort
to increase the number of adoptions of children in public custody. 2004 – 2007.

Protection or Services Cases, Madison, WI: Provided supervision and leadership in determining
the extent to which Wisconsin's state courts operate in ways that conform to the changes in federal
law and regulation and take account of new issues emerging since their last assessment.
Designed and supervised the design of observation and interview instruments; oversaw the
development of a federal and state law and regulation catalog. 2004.
US National Science Foundation/Subcontract to University of Southern Maine, EAST

(Eastern Alliance in Science Technology, Engineering and Mathematics), Augusta, ME.
Provided conceptual leadership and oversight in the development of powerful materials to assist in
the marketing, recruitment and presentation of EAST’s goals and objectives to increase the number
of quality students with disabilities receiving degrees in science, technology, engineering and
mathematics. 2003 – 2004.
Family Services Review, Carson City, NV: Provided technical assistance and support to the
Division in the development of the Statewide Assessment in conjunction with the federal Child and
Family Services Review. 2003 – 2004.
Pennsylvania Department of Public Welfare, Technical Assistance, Training and Staff Support for
Needs-based Planning and Budgeting, Harrisburg, PA: Participated as a member of the Child and
Family Services Review committee and assisted in drafting the Commonwealth’s Self-Assessment.
Participated in training county and regional staff in the interpretation of federal outcome measures
and their use in planning. Provided guidance in the design of the Quality Services Review tool used
to measure local performance toward Program Improvement Plan goals. 2001 – 2009.
ChildNet-PA: Mapped out detailed components for each phase and release of the software
program; provided feedback to the development team; and ensured AFCARS and NCANDS
compliance. Worked directly with individual county representatives and with the entire user’s group
to ensure that the program met the needs of the counties. Conducted quality reviews of all
marketing materials and participated in teleconferences, as needed. 2001 – Ongoing.
New Jersey Department of Human Services, Qualitative Service Reviews, Trenton, NJ:
Analyzed and interpreted data for the Statewide Assessment of the Child and Family Services
Review; worked with the agency to develop a prototype for Qualitative Services Review and
provided guidance in the conduct of a sample case review to validate the prototype. 2003.
HELAINE HORNBY
Maine Medical Center in Conjunction with the Maine Department of Health and Human
Services, Partnership for Youth in Transition, Augusta, ME: Designed and performed a
process evaluation of systemic and programmatic changes associated with the Partnership for
Youth in Transition project. Provided technical assistance to project leadership to guide the
direction of the Transition Linkage Coalition, the group of mental health and other providers charged
with driving systems change efforts. Conducted focus groups with youth and families to assess
satisfaction with the project’s Odyssey Program. Completed annual process evaluation reports for
submission to the Substance Abuse and Mental Health Services Administration (SAMHSA).
Participated in SAMHSA site visits. 2002 – 2007.
Maine Department of Health and Human Services, Center for Disease Control, Healthy
Families Program Evaluation, Augusta, ME: Provided the conceptual leadership of an
evaluation of the Healthy Families, Parents as Teachers and Parents are Teachers Too Home
Visiting projects in the State of Maine for the Bureau of Health. 2002 – 2008.
Nevada Department of Human Resources, Division of Child and Family Services, Title IV-E
Eligibility Review, Carson City, NV: Maximized Title IV-E funding for qualifying foster care
services through the conduct of case record reviews and development of a database for input and
analysis of data. Drafted a final report which included areas for improvement and
recommendations for training. 2002.

Improvement Plan, Harrisburg, PA: Analyzed and interpreted qualitative data throughout the state’s
Child and Family Services Review. Assisted in the development of the Statewide Assessment.
Supported OCYF in the management and monitoring of the Program Improvement Plan. 2002 – 2006.
Washington Department of Social and Health Services, Division of Developmental Disabilities,

Voluntary Placement Program Rate Redesign Project, Olympia, WA: Participated in the
development of a rate setting system for youth in the Voluntary Placement Program, including an
assessment tool and software. 2001 – 2003.
Maine Department of Health and Human Services, Evaluation Services for the State Incentive
Program, Augusta, ME: Provided guidance in the design of a local evaluation of community coalitions
of the State Incentive Program designed to reduce smoking and binge drinking among teenagers, funded
by SAMHSA. 2001 – 2005.
Evaluation Data Unit, Carson City, NV: Designed and supported a Program Evaluation and Data
Unit which allowed the Division to develop an expertise in gathering, analyzing and using SACWIS
data and to improve their research and evaluation infrastructures. 2001 – 2004.
Alabama Department of Human Resources, Revenue Enhancement/Rate Setting,

Montgomery, AL: Participated in the development of new rates for residential care providers who
contract with the Department and processes to maximize federal funds. 2001 – 2003.
Maine Department of Health and Human Services, Dual Diagnosis, Augusta, ME: Developed an
evaluation methodology to measure process and outcome performance for treatment of individuals with
co-occurring disorders; funded by SAMHSA. 2001 – 2002.
New Jersey Department of Human Services, Restructuring Rates for Regional Diagnostic and
Treatment Centers, Trenton, NJ: Developed rates for the hospital-based Regional Diagnostic and
Treatment Centers; defined the core services required to be provided by the centers to children alleged to
be physically and/or sexually abused; defined reasonable expectations for the delivery of additional
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services, based on the funding available; identified and recommended ways to resolve gaps and
inconsistencies in current service delivery; and maximized federal revenue. 2001 – 2002.
Washington Department of Social and Health Services, Children’s Administration, Foster

Care Rate Redesign Project, Olympia, WA: Redesigned the foster care rates for children in basic
care and with special needs and provided assistance with the development of an automated system to
assign rates based on the needs of the child and foster care family. 2001 – 2002.
Erie County Department of Children and Youth, Erie County Organizational Review, Erie, PA:
Conducted an organizational review of Erie County’s Children and Youth Services (CYS) agency to
determine the extent to which the agency is achieving the outcomes it seeks for the children who come to
its attention; provided technical assistance in developing a quality assurance capacity within the agency;
and developed and delivered a supervisory training series. 2001 – 2002.
Maine Department of Corrections, Offender Reentry Grant Writing, Augusta, ME: Developed an
application for federal funding under the Offender Reentry Grant. 2001.
Maine Administrative Office of the Courts, Evaluation of Child Protection Case Management
System and Lewiston Mediation Project, Augusta ME: Performed an assessment of the
effectiveness of the case management system and determined whether the use of mediation in
Lewiston has been an effective tool. 2001.
Nevada Department of Human Resources, Division of Child and Family Services, Youth
Corrections Strategic Plan, Carson City, NV: Provided technical assistance to the Division in the
facilitation of the development of a Nevada Youth Corrections Strategic Plan; conducted research
and prepared materials in advance of the strategic planning retreat; managed and conducted the
retreat. 2001.
National Family Planning and Reproductive Health Association, Washington, DC: Performed
an evaluation of the membership base of a national organization. Evaluated the products and
services provided and researched potential membership bases. Developed a marketing plan for
future development. 2001.
Ohio Department of Job and Family Services, Study of Validity and Reliability of the Family Risk
Assessment Matrix, Columbus, OH: Assisted with the study of Ohio’s Family Risk Assessment Matrix
and its capacity to validly and reliably measure risk and safety of children at all key decision points in the
casework process. 2000 – 2001.
Pennsylvania Council of Chief Juvenile Probation Officers, Redesign of Juvenile Justice Case
Management Software, Doylestown, PA: Designed forms, letters and reports for the new juvenile
justice case management software to be used by counties in the Commonwealth, allowing for the
replacement of outmoded paper forms and the production of reports, including case-specific, resource,
performance and results-based. 2000.
Pennsylvania Department of Public Welfare, PACWIS, Harrisburg, PA: Developed a User’s

Guide and training curriculum for the statewide implementation of the Pennsylvania Child Welfare
Information System (PACWIS) into county program operations. 1999 – 2000.
Virginia Department of Social Services, Workload Management Study, Richmond, VA:

Performed a statewide workload measurement study of TANF, Food Stamps, Child Protective,
Adult Protective and 10 other human services programs using workload, best practice and outcome
measures; worked with state to determine necessary appropriations for personnel and operating
costs for mandated programs. 1999 – 2000.
HELAINE HORNBY
California Department of Education, Child Development Division, Quality Improvement

Programs, Sacramento, CA: Provided conceptual leadership in the development of logic models,
assessment strategies, data collection tools and data analysis for a series of evaluations focused
on quality improvement programs designed to improve the child care and development services
provided to children and families. 1998 – 2001.
Ohio Department of Job and Family Services, AdoptOHIO, Columbus, OH: Implemented the
evaluation of the Adopt OHIO initiative designed to increase the number of adoptions of children in
public custody, including the conduct of surveys of families interested in adoption; analyzed
downloaded data from the child welfare tracking system to track the progress of children waiting for
adoption; and provided guidance in the development of an automated application for tracking both
children and families being served by public and private adoption agencies. 1998 – 2001.
based Management Reporting, Harrisburg, PA: Implemented the results-based management
reporting system as part of a development of statewide automated information system; provided
specifications for all reports to be generated from the system; mapped data elements from the
system to the reports; trained all state and county managers in the generation and utilization of the
reports. 1998 – 2000.
Illinois Department of Children and Family Services, Springfield, IL: Developed models for the
redesign of the organization of child protective investigations and service delivery to intact families
and evaluated the impact of each model. 1998 – 2000.
Lucas County Children Services Board, Technical Assistance on Quality Assurance, Toledo,
OH: Developed an automated performance and outcome measurement system and a contract
management system. Provided instructional documentation and training to quality assurance unit.
1998 – 1999.
Montana Department of Public Health and Human Services, Division of Children and Family
Services, Time Study, Helena, MT: Provided guidance in the conduct of a time and workload
management study of foster care and licensing workers. Evaluated resulting regional differences
and recommended practice changes. 1998 – 1999.
New Jersey Department of Human Services, Rate Setting for Foster Care, Trenton, NJ:
Designed a rate-setting system for foster care homes accounting for differing levels of care. 1998 –
1999.
Ohio Department of Job and Family Services, Child Protective Needs Assessment,
Columbus, OH: Developed the methodology and data collection instruments and conducted the
data analysis to quantify the service needs of children and families to prevent removal and/or to
reunite families in accordance with the consent decree Roe v. Staples. Drafted the final report and
presented findings to the oversight committee. 1998.
Arkansas Department of Health and Human Services, Quality Assurance, Little Rock, AR:
Provided leadership to the Quality Assurance Unit for the child welfare division responsible for
producing monthly and quarterly management reports, conduct of a time and workload study and
special reports, such as the semi-annual report to the Legislature on the impact of welfare reform
on child welfare. 1997 – 2007.
California Department of Education, Child Development Division, Desired Results for

Resource and Referral and Alternative Payment Programs, Sacramento, CA: Developed an
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outcome evaluation system for Child Care Resource and Referral and Alternative Payment
programs; developed program standards which supported the achievement of the desired results;
and implemented a data collection and analysis process for both the desired results and the
program standards. 1997 – 2000.
and Regional Plan Implementation, Carson City, NV: Conducted a time and workload
management study of foster care and licensing workers and supervisors; developed the
methodology and instruments; conducted the data analysis and projected the need for increased
staffing. 1997 – 1998.
Lucas County Children Services Board, Review and Assessment of the Operations and
Service Delivery of the Lucas County Children Services Board, Toledo, OH: Evaluated six
areas of agency operation: Case management and MIS; Management and Leadership; Training;
Financial Policies and Practices; Personnel Policies; Practices and Procedures; and Programs and
Policies. Conducted focus groups, interviews, document reviews and other field research. 1997.
Spurwink Institute, Healthy Tomorrows Partnership for Children, Portland, ME: Evaluated the
federally-sponsored Healthy Tomorrow’s project aimed at reducing the incidence of child abuse in
two rural counties. 1996 – 2001.
Louisiana Office of Youth Development, Classification System for Adjudicated Females,

Baton Rouge, LA: Developed classification system and treatment approaches for adjudicated
female offenders. 1996 – 1997.
based Management System, Harrisburg, PA: Defined and developed a results-based
management system for children and youth services. 1996.
Connecticut Department of Children and Families, Resource Development Plan, Hartford,

CT: Developed and executed a needs assessment methodology for in-home and residential
services to children and families in compliance with a federal court order. 1995 – 2000.
Maine Medical Center, Evaluation of Employment of People with Psychiatric Disabilities,

Portland, ME: Evaluated the employer’s component of Mental Health Employer’s Consortium,
funded by U.S. Public Health Service. 1995 –2000.
Colorado Department of Human Services, Evaluation of Intensive Family Preservation

Program for Juvenile Offenders, Denver, CO: Evaluated the Intensive Family Preservation
Program for juveniles and assisted with development of a rate setting system for residential care.
1995 – 1998.
Louisiana Department of Social Services, Baton Rouge, LA: Developed a Family Preservation
and Support Services Plan as well as a multi-agency Children's Cabinet Plan. 1995 – 1996.
Delaware Department of Services for Children, Youth and Their Families, Evaluation of
Alternatives to Incarceration Services for Youth, Wilmington, DE: Evaluated the effectiveness
of Alternative Care services for juveniles. 1995.
Milwaukee County Department of Human Services, Strategic Plan, Milwaukee, WI: Developed a
strategic plan for child welfare services in Milwaukee County. 1995.
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Arkansas Department of Health and Human Services, Intensive Family Preservation Services
Evaluation, Little Rock, AR: Developed a conceptual model and implemented a programmatic
evaluation of Arkansas’ Intensive Family Preservation Services Program. 1994 – 1996.
Arkansas Department of Health and Human Services, Contract and Outcome Monitoring,
Little Rock, AR: Assisted in the development of a micro-computer application designed to accept
monthly downloads of mainframe data and produce agency performance indicators; developed
contract monitoring procedures for contracted services; re-wrote policy manual; re-structured
compliance reviews to permit more efficient targeting of corrective action efforts; 1993 – 1997.
Arizona Department of Economic Security, Foster Care Safety, Phoenix, AZ: Directed
program redesign effort to reform policies and casework practices in the Administration for
Children, Youth and Families. 1994 – 1996.
Louisiana Department of Social Services, Rate Setting For Foster and Residential Care,
Baton Rouge, LA: Developed rate-setting system for foster and residential care. 1993 – 1996.
Oregon Department of Human Resources, Children’s Service Division Focus 90s Initiative,
Salem, OR: Evaluated the Children's Services Division's Focus 90s initiative. 1992 – 1994.
ARTICLES, McFarlane, William, M.D., Hornby, Helaine, et al., “Psychoeducation Multifamily Groups: Research
BOOKS and Implementation in the United States,” Lefley, H.P. & Johnson, D.L. (EDS.) (in press), Family
& REPORTS Interventions in Mental Illness: International Perspectives, Westport, CT, London: Praeger,
2001.
Balser, R.M., Hagner, D. and Hornby, H., Partnership with the Business Community: The Mental
Health Employer Consortium, Journal of Applied Rehabilitation, Vol. 31, No. 4, Winter 2000.
Balser, R.M., Harvey, B. and Hornby, H., Building Employer Support for Hiring Persons with
Psychiatric Disabilities, Mental Health, American Occupational Therapy Association, Vol. 21,
No. 4, December 1998.
Hornby, H., Zeller, D. and Karraker, D., Kinship Care in America: What Outcomes Should Policy
Seek?, Child Welfare, Journal of the Child Welfare League of America, Inc. Vol. LXXV, No. 5,
September-October 1996.
Hornby, Helaine, An Outcome-Based Approach to Social Services in Maine, Maine Choices: 1995,
Maine Center for Economic Policy, Augusta, Maine, December 1994.
Balser, R.A., Harvey, B.M. and Hornby, H. C., Putting Youth With Disabilities to Work: A Business-
Education Partnership, OSERS News In Print, U.S. Department of Education, Vol. VI. Number 1,
Fall 1993.
Else, J. and Hornby, H. et al., Performance-Based Contracting: The Case for Residential Foster
Care, Child Welfare, Vol. LXXI, No. 6, November-December 1992.
McDonald, T., Lieberman, A., Partridge, S. and Hornby, H., Assessing the Role of Agency Services
in Reducing Adoption Disruptions, Children and Youth Services Review, Pergamon Press, New
York, Vol. 13, 1991.
McDonald, T., Lieberman, A., Poertner, J., Hornby, H., Child Welfare Standards for Success,
Children and Youth Services Review, Pergamon Press, New York, Vol. 11, 1989.
HELAINE HORNBY
Lieberman, A., Hornby, H. and Russell, M., Analyzing the Educational Backgrounds and Work
Experiences of Child Welfare Personnel, Social Work, Vol. 33, No. 6, November-December 1988.
Hornby, Helaine, Managing Workloads in Public Child Welfare Agencies, New England Journal of
Human Services, Vol. III, Issue 1, 1988.
Hornby, Helaine, Why Adoptions Disrupt and What Agencies Can Do to Prevent It, Children
Today, United States Children's Bureau, Washington, D.C., July-August 1986.
Hornby, Helaine, Foster Care and the Power of the State--Understanding the Client's Perspective,
Children Today, United States Children's Bureau, Washington, D.C., March-April 1981.
Hornby, Helaine and Collins, Mary, Teenagers in Foster Care: The Forgotten Majority, Children
and Youth Services Review, Pergamon Press, New York, Vol. 3, No. 1, 1981.
Hornby, H., Zeller, D. and Karraker, D. Kinship Care in America: A National Policy Study,
Edmund S. Muskie Institute of Public Affairs, Portland, Maine, July 1995.
Hornby, H. et al. Focus 90s Initiative Evaluation, Oregon Children's Services Division, National
Child Welfare Resource Center for Organizational Improvement, Portland, Maine, June 1995.
Hornby, H. and Zeller, D. Assuring the Safety of Children in Foster Care, Arizona Case Review
Final Report, National Child Welfare Resource Center for Management and Administration, June
1994.
Zeller, D., Hornby, H. et al. Performance Monitoring in Children's Services for the Arkansas
Division of Children and Family Services, prepared by Zeller Associates, June 1993.
Hornby, H., et al. Comprehensive Evaluation: South Carolina Child Protective Services
Program, National Child Welfare Resource Center for Management and Administration, April,
1993.
Hornby, H., Consultant, A Report of the Child Protective Services Oversight Committee,
Augusta, Maine, January, 1993.
Else, J., Hornby, H. et al. A Study of Colorado's Residential Child Care Facilities, prepared by
the Institute for Social and Economic Development, Iowa City, Iowa and the National Child Welfare
Resource Center for Management and Administration, December 1992.
Hornby, H. and Zeller, D. Oregon Child Protective Services Performance Study, Portland:
National Child Welfare Resource Center for Management and Administration, 1992.
Wydra, D. and Hornby, H. Timeline for Change, Louisiana: Office of Youth Development, 1991.
Hornby, H. et al. Foster Care Payment Project Final Report, 1991, Portland: National Child Welfare
Resource Center for Management and Administration, 1991.
Balser, R.M. and Hornby, H. Putting Youth with Disabilities to Work: A Business-Education
Partnership, Portland: Maine Medical Center, 1991.
Hornby, H. et al. Strategic Plan for the Office of Youth Services in Hawaii, Portland: National Child
Welfare Resource Center for Management and Administration, 1991.
HELAINE HORNBY
Hornby, H. et al. Runaway Youth in Hawaii: Assessment and Recommendations Report to the
Legislature, Portland: National Child Welfare Resource Center for Management and
Administration, 1991.
Balser, R. M., Harvey, B. and Hornby, H. A Focus on Job Coaching: The Untapped Potential,
Portland: Maine Medical Center, 1991.
Hornby, H. et al. Study of Foster Care in Hawaii: A Report to the Governor and the
Legislature of the State of Hawaii, Portland: National Child Welfare Resource Center for
Management and Administration, 1990.
Coleman, L., Tilbor, K., Hornby, H., Boggis, C., Eds., Working With Older Adoptees, Portland:
University of Southern Maine, 1990 (Second Printing).
Hornby, H., Wells, S., Risk Assessment in Child Protective Services: Issues in Field
Implementation, Portland: National Child Welfare Resource Center for Management and
Administration, 1990.
Balser, R. M., Hornby, H., Summer: A Transitional Work Opportunity, Portland: Maine Medical
Center, 1989.
Hornby, H. et al., Preventing Placement and Reunifying Families: 1988 Ohio Needs
Assessment, Columbus: Ohio Department of Human Services, 1988.
Lieberman, A. and Hornby, H. Professional Social Work Practice in Public Child Welfare: An
Agenda for Action, Portland: Human Services
Development Institute, 1987.
Partridge, S., Hornby, H. and McDonald, T. Learning From Adoption Disruption, Portland:
Human Services Development Institute, 1986.
Helaine Hornby, Portland Community Leadership: Improving Secondary Programming for

Handicapped Students, Portland: Human Services Development Institute, funded by the United States
Department of Education, 1983.
Helaine Hornby, Improving Protective Services for Older Americans, Program Development
and Administration, Portland: Human Services Development Institute, funded by the United
States Department of Health and Human Services, 1982.
Helaine Hornby, Using Citizens Effectively in Child Welfare Program Review, Portland: Human
Services Development Institute, funded by the United States Department of Health and Human
Services, 1981.
PRESENTATIONS The HZA Experience, ACTION for Child Protection Conference, Santa Fe, New Mexico,
& PAPERS December 13, 2005.
Desired Results Institute, In Our Hands: Quality Makes the Difference, California Department of
Education, Anaheim, CA, September 21, 1999.
Desired Results for Children and Families, The Age of Change, California Department of Education
th
14 Annual Child Development Conference, Ontario, CA, November 2, 1998.
th
Plenary presentation on Desired Results, California Child Care Network 20 Annual
HELAINE HORNBY
Conference, Asilomar, Pacific Grove, CA, October 19, 1997.
Policy Issues in Kinship Care, Second Annual National Child Welfare Conference, Washington,
D.C., March 17, 1994.
Don't Get Hung Up on Start Up: Initial Implementation Issues Surrounding Family-Centered
Services, Children's Bureau Invitational Conference on Family-Centered Services,
Washington, D.C., February 10, 1994.
Managing for the Year 2000, New York State Department of Social Services, Albany, New York,
December 16, 1993.
Results Oriented Management, Sixth National Conference of the National Staff Development
and Training Association, Atlantic City, New Jersey, November 7, 1993.
Managing Family and Child Services for the Year 2000, Keynote address, Child Sexual Abuse
Institute, St. Joseph College, Hartford, Connecticut, October 14, 1993.
Contemporary Systems Barriers to Family Continuity, Family Continuity: The New Paradigm for
Permanence Planning in the Nineties," Ypsilanti, Michigan, June 21, 1993.
Child Protective Services in Maine, Legislative Policy Seminar, Augusta, Maine, January 26,
1993.
Careers in Public Agencies, Educating for Service: Public Human Service Agencies and Schools of
Social Work, National Conference of the American Public Welfare Association, San Diego,
California, December 5, 1992.
Empowering Workers and Improving the Workplace, 1992 National Child Welfare Research,
Demonstration and Training Grantees Conference, Washington, DC, March 17, 1992.
Developing Service Contracts and Payment Rates for Specialized Foster Care, North American
Out-of-Home Care Conference sponsored by the Child Welfare League of America, St. Louis,
Missouri, October 18, 1991.
Tracking Child Welfare Performance, National Conference of State Legislatures Assembly,

Portland, Maine, September 27, 1991.
Does Training Work, 1991 National Staff Development and Training Association Conference,
Oakbrook, Illinois, September 16, 1991.
Focus for Children, 7th International Foster Care Conference, Jönkopping, Sweden, August 2,
1991.
Improving the Quality of Staff and the Work Place in Child Welfare Agencies, 1991 National Child
Welfare Research, Demonstration and Training Grantees Conference, Washington, D.C., April
10, 1991.
Risk Assessment in Child Protective Services: Policy Implications of Recent Studies, 1991 State
Liaison Officers Meeting, National Center on Child Abuse and Neglect, Washington, DC, April
5, 1991.
HELAINE HORNBY
Combating Staff Turnover in Child Welfare, National Adoption Leadership Institute, Spaulding
for Children, Washington, DC, April 1990.
Evaluating Child Abuse Prevention Programs, New England Conference for Prevention
Practitioners, Worcester, Massachusetts, April 1990.
Early Case Review: Is Sooner Better, Fifth National Conference, Coalition of Administrative
Reviewers, Denver, Colorado, May 1989.
U.S. Department of Health and Human Services, Arlington, Virginia, May 1989.Staffing Child Welfare
Service Delivery, Child Welfare League of America Southeast Regional Conference, Atlanta,
Georgia, May 1989.
Understanding Adoption Disruption, Child Welfare League of America National Conference,

Washington, DC, March 1986.
Factors Leading to Disrupted Adoptions, North American Council on Adoptable Children

Annual Conference, Toronto, Canada, August 1986.
CONSULTATION U.S. Department of Health and Human Services, National Panelist, Washington, D.C.: Relative
Foster Care Policy Review. 1994-1995.
Andersen Consulting, Subject Matter Expert, Texas Department of Human Services Child
Welfare Automation Project. 1993-1994.
Maine Medical Center, Writer and Evaluator, Hospital Industries Program. 1984-1994; Member,
Business Advisory Committee, 2000-Present.
BOARDS Spurwink Institute, Portland, Maine, 1995-2000.
National Staff Development and Training Association, Washington, D.C., 1991-1995.
EDUCATION M.A., Public Policy and Management

Edmund S. Muskie Institute of Public Policy and Management, University of
Southern Maine, 1986, Highest Honors, Phi Kappa Phi Honor Society
B.S., Political Science and Publications

Simmons College, Boston, 1968, Honors, Jessie Bancroft Cox Award
KAREN HALLENBECK
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Director of Project Operations, Hornby Zeller Associates, Inc. Management consulting firm
specializing in child welfare, juvenile justice, mental health and public assistance (see Sample
Projects below). 3/98 – Present.
The Institutes for Health & Human Services, Inc., Saratoga Springs, NY. 7/97 – 2/98.
Project Director, Arkansas Department of Health and Human Services: Managed a state-wide
Federal Revenue Maximization Project encompassing Titles IV-E, IV-A/EAF and XIX funding
streams. Met with state representatives to assess opportunities for increasing federal funding
sources; facilitated access to state policy and resources and coordinated timely reporting of project
results satisfying federal claiming restrictions. Facilitated sub-contractor project initiatives. Directed
office and field personnel, ensuring resource needs were efficiently and effectively utilized and that
staff were equipped with the necessary knowledge and resources to accomplish project tasks.
Assistant Project Director, New York State Department of Social Services: Coordinated a
statewide revenue maximization initiative focused on retroactive claiming of and corrective actions
for prospective claiming of Title IV-E and Title IV-A/EAF funds. Worked with state representatives
to develop work plans, ensure compliance with federal regulations and prepare claim submissions.
Conducted field case reviews identifying Title IV-E and Title IV-A eligibility, gathering supporting
documentation, formulating corrective actions for local districts and reviewing service expenditures
for retroactive reimbursement.
Kinney & Associates, Inc., Troy, NY. 1/95 – 5/97.
Associate Director: Developed product lines, marketing strategies and sales proposals including
responses to RFP’s. Developed contract budgets, timelines and estimated cash flow. Created
marketing materials for regional and national distribution. Responsible for marketing to prospective
clients, contract negotiations and developing ongoing client communications.
Project Director, New York State Department of Social Services: Responsible for developing
and implementing Federal expansion project efforts producing $100 million in gross claims.
Coordinated team efforts of ten internal and six sub-contractor staff providing training and
operational direction. Developed protocol to be applied for project initiatives. Maintained client
communications serving as liaison with state and local representatives.
Technical Consultant, New Jersey Hospital Medical Conversion Project: Developed and
implemented process for securing Medicaid and/or Medicare funding for bad debt/charity pools.
Maintained client communications serving as liaison with state, local and hospital representatives.
Cost Management Services, Inc., Moscow, PA. 8/93 – 1/95.
Technical Consultant, State of Pennsylvania, Medical Care Conversion Project: Implemented

processes for identifying and documenting Title XIX eligible populations for the Deloitte & Touche/CMS
Team. Developed protocol and provided training to team members in procuring and evaluating medical
records for disabled individuals. Managed quarterly sample review process for preparation of calculated
claims. Project efforts generated over $300 million in new federal revenue.
KAREN HALLENBECK
New York State Department of Social Services, Albany, NY. 8/81 –12/93.
Project Manager, General Assistance Medical Care Conversion Project: Managed statewide
project responsible for generating $150 million in Title XIX funds annually. Directed and
coordinated regional activities and processes. Served as liaison with local agency representatives.
Provided training to state and local representatives. Produced reference manual for identifying and
documenting Title XIX eligibility, including protocol for evaluating medical records for disabled
individuals and processing claims for federal reimbursement.
Project Director, Emergency Assistance to Families (EAF) Statewide Project: Responsible for
implementing full utilization of federal claiming capabilities. Coordinated statewide training to local
districts including New York City. Assisted in development of system to recover federal funds for
General Assistance cash assistance and medical care payments.

PROJECTS Performance Audit, Oklahoma City, OK: Managed resources to ensure survey, interview and
case reading tools were developed and staff available to conduct the qualitative and quantitative
data collection and analyses of the organizational and management structure of the department
especially as it relates to child welfare. Participated in onsite interviews and case record reviews.
2008 – 2009.

Services Pertaining to the Sexual and Physical Abuse of Children, Hartford, CT: Supported
the project manager in allocating resources to ensure literature reviews were completed, data
collection tools were developed, data were collected and analyzed, and reports drafted. Led the
review of current service contracts. 2008 – 2009.
Wisconsin Division of Children and Family Services, Online Policy Manual, Madison, WI;
Managed resources to ensure focus groups were conducted in a timely and quality manner,
resources were available and prepared to assist in the drafting of policies using a proposed
structure, proposed technical tools were tested and gaps in policies were identified. 2008.
Georgia Department of Human Resources, Title IV-E PIP Case Review, Atlanta, GA:
Performed on-site case reviews to ensure eligibility determinations were correctly made and
documentation was available in the file folder to support the determination as part of Georgia’s Title
IV-E Program Improvement Plan. Drafted a report summarizing the review findings, highlighting
areas of continued improvement. 2008.
Interstate Placement of Children, Madison, WI: Provided guidance in the development of a
catalog of federal and state statutes, regulations and policies of the interstate placement of children.
Ensured sufficient resources were available to conduct case record reviews and interviews of key
stakeholders in several locations across the state. 2008.
guidance in the development of a catalog of federal and state statutes, regulations and policies of
the interstate placement of children. Ensured sufficient resources were available to conduct case
record reviews and interviews of key stakeholders in several districts across the state. 2008.
Assessment, Tallahassee, FL: Developed the tool and reference materials for data collection to
assess whether there was an alternative response to referrals to the Abuse Hotline and what the
KAREN HALLENBECK
outcomes of those responses were. Provided guidance in the analysis of the data. 2008.
August, ME: Provided guidance in the data analysis and report-writing of a needs assessment of the
services provided by five Area Agencies on Aging through their Resident Service Coordinators to enable
elderly community members to live independently. 2008.
Developed the case record review tool to determine the accuracy of the state’s IV-E eligibility decisions
and provided training and onsite support to case reviewers. Interviewed key state representatives in
claiming practices for maintenance, administration and training expenditures. Researched other state
practices in maximizing federal revenues and researched federal regulations on key issues affecting
Georgia, including increased federal support for training activities. Conducted a review of training
contracts and internal staff training resources to identify opportunities for increased IV-E funding. 2007.
Georgia Department of Human Resources, Foster Care Needs Assessment, Atlanta, GA: Ensured
sufficient resources were available to conduct interviews, case record reviews and data collection of
available resources as part of the needs assessment of foster care placement services for Fulton and
DeKalb Counties as part of the Kenny A. consent decree. Assisted in the development of the data
collection tools and participated in the interviews of placement providers to identify needs and barriers.
Conducted a quality control review of all end products, including the automated ongoing monitoring tool.
2007.

VA: As project manager, led focus group discussions, drafted case type and task code documents,
ensured timely and quality products and staff allocations for a statewide workload measurement
study to determine both the time workers have available for case specific work and the time
required to handle cases according to state and federal policy and procedure. Developed the
analytic tool for localities and the state to use for measuring future resource need. 2007.
Florida Department of Children and Families, Florida Abuse Hotline Training, Tallahassee,
FL: Ensured quality assurance of final work products, including assessment of training needs and
plans, and supervised the development of data collection instruments to ensure they met internal
staff, management reporting and customer needs. 2006 – 2010.
(PREP), Augusta, ME: Provided assistance in the analysis and report-writing for an evaluation of a
program that provides a comprehensive medical examination as well as assessment of mental
health, school performance, family history and substance abuse of children shortly after initial
placement into foster care, comparing outcomes between children receiving PREP services with a
matched comparison group of children entering foster care that did not receive PREP services.
2006 – 2007.
CT: Ensured quality assurance and appropriate allocation of staff resources during the conduct of a
comprehensive service need study for 16 & 17 year-old court-involved youth. Assisted in the data
collection of contracted resources. The study analyzed the specific risks, needs and strengths of youth,
with particular attention to their health and educational needs and compared those needs to existing
services, resulting in recommendations of services, programs and interventions. 2006 – 2007.
Analysis, Anchorage, AK: Led a workload study designed to evaluate work flow processes to
KAREN HALLENBECK
identify potential areas for improved efficiencies, including improved technology resources.
Participated in a series of focus groups to map work flow processes. Developed an inventory of
tasks and a definition of case types for conduct of a time study to determine staffing needs.
Supervised the entire data collection process, including the development, implementation and use
of an automated tool by division staff and an automated application for the random moment
component. Assisted in the development of an automated analytic tool designed to calculate
resource need. Worked closely with the Division of Public Assistance providing training, ensuring
timely data collection and responding to questions. 2006.
Directed the conduct of a workload study for the county’s child welfare division. Conducted a series
of focus groups as part of the development of an inventory of tasks and definition of case types.
Supervised the data collection process, including development of a web-based tool, training of
county staff and monitoring of participation. Coordinated the data analysis and staff projections.
2006.
Workload Study, Juneau, AK: Led the research efforts in the identification of legal and policy
requirements and best practice standards for a workload study to determine staffing needs based on
caseload. Developed an inventory of tasks and a definition of case types. Supervised the entire data
collection process and data analysis. Worked closely with the Office of Children Services staff, providing
training, ensuring timely data collection and responding to questions. 2005.
Schuyler Center for Analysis and Advocacy, Data Analysis for the New York Citizen Review
Panels, Albany, NY: Directed the analysts charged with the responsibility of conducting descriptive,
performance and outcome analyses for the Citizen Review Panels in their analysis of issues and their
presentation of findings involving child maltreatment in New York using a series of data files provided to
the Center by the state’s child welfare agency. Conducted testing of selected system prior to
implementation to ensure system satisfied user requirements. 2005 – 2006.
Harborcreek Youth Services, Management Information System, Harborcreek, PA: Assessed

current processes and workflow to develop a series of system requirements by which available
case tracking systems will be compared for adaptation to the residential service facility’s case
management and reporting needs. Selected systems for review which satisfy process and system
requirements and assisted with the purchase negotiation and implementation. 2004 – 2007.
Oregon Department of Human Services, Office of Information Services, SACWIS Inventory,

Salem, OR: Ensured that the inventory of federal and state laws, regulations, policies and
standards which affect SACWIS systems and their data input and output was complete. Inventory
was compiled based on SACWIS functional requirements and suggested improvements. 2005.
New Jersey Department of Human Services, Division of Children, Youth and Families, Analysis of
State Central Registry Implementation, Trenton, NJ: Coordinated access to documentation of calls
received by the State Central Registry and provided training and oversight of staff in the review of the
documentation. Coordinated and participated in the onsite observation phase of calls received by the
State Central Registry. Coordinated the efforts of data analysis and report writing. 2005.
Center for Excellence, PCCYFS Outcomes, Erie County, PA: Assisted in the development of a
data collection and reporting application designed to enable private providers of residential services
to track the outcomes of youth served. 2004 – 2005.
Nevada Department of Human Resources, Division of Child and Family Services, Mentee
Grant, Mentee Sites: Building Analytic Capacity for Child Welfare Programs in the State
KAREN HALLENBECK
System, Carson City, NV: Coordinated the development of management reporting processes on
behalf of DCFS to ensure reports were accurate and presented in a quality manner. Provided
training to agency staff on the use of management reports to measure compliance with state and
federal policy requirements. Coordinated on-site visits and quality reviews conducted by Arkansas
DCFS as the mentor site. 2004.
Family Services Review, Carson City, NV: Coordinated the efforts of project staff to ensure
deadlines were met as Nevada progressed through its Self-assessment and Onsite Review
process. Assisted in the training and oversight of a case record review, to be conducted prior to the
Federal Onsite Review, to identify potential areas of improvement for Nevada. Reviewed all
materials drafted by staff prior to submission to DCFS. 2003 – 2004.
Erie County Office of Children and Youth, Quality Assurance, Erie, PA: Coordinated the data
collection and data analysis for case record reviews and surveys administered by agency staff. 2004 –
2006.
Support Quality Assurance, Columbus, OH: Provided oversight in the design of data collection
instruments and in the collection of data from the state’s case management information system and the
analysis of the extracted data to ensure timeliness and quality of adoptive-related services, as part of the
effort to help the Department of Job and Family Services continue to increase the number of adoptions of
children in public custody. 2004 – 2007.

Protection or Services Cases, Madison, WI: Conducted court observations and interviews with
judges, attorneys, caseworkers and others involved in the legal process for the Children’s Court
Improvement Program (CCIP) to determine the ability of the courts to meet federal and state
regulations and best practice standards. Reviewed the catalog of federal and state laws and rules
for their completeness and accuracy as it pertains to the Children’s Court and child welfare.
Oversaw the development of an automated reporting application which would allow the courts to
continue to monitor outcomes and performance. 2004.
New Jersey Department of Human Services, Qualitative Service Reviews, Trenton, NJ:
Conducted quantitative and qualitative case record reviews to measure the safety, permanence and
well-being of children in foster care. Provided guidance to the team responsible for development of
an automated database to enter results and from which results were generated through the use of
SPSS for ongoing application by the customer. 2003.
Kansas Department of Social and Rehabilitation Services, Topeka, KS: Provided project guidance in
the assessment of the validity and reliability of the state’s Risk Assessment tool, based on data extracts
received from the Department, and served as liaison between state program representatives and data
analysis team. 2003 – 2004.
ChildNet-PA: Provided design management, technical assistance and program guidance in the
development of a SACWIS system for local Children & Youth Service agencies. Provided
leadership to the quality assurance team in the testing of the functionality of the system, in line with
system requirements, and worked closely with the developers in the coding of federal- and state-
guided management reports and AFCARS file production. 2001 – 2009.
Families Program Evaluation, Augusta, ME: Provided oversight in the development of survey
tools, data analysis and report-writing. Coordinated the continued development of the automated
KAREN HALLENBECK
Home Visiting application used to track families, measure outcomes and generate reports. 2002 –
2009.
Pennsylvania Department of Public Welfare, Needs-based Planning and Budgeting,

Harrisburg, PA: Provided project guidance to the local project and analysis team in the review of
the state’s data collection systems, evaluation methodology and technical assistance offered to
state program representatives and its local partners. Coordinated the data entry, analysis and report
writing for the quarterly Quality Services Reviews. Reviewed ad hoc data requests for
completeness and accuracy. Provided guidance in the development of documentation to support
applications and processes used by the analysis team for future replication by the client. Led the
effort to validate the integrity of the AFCARS files as generated by local agencies and an additional
effort to augment the qualitative reviews of the AFCARS files beyond that provided by ACF.
Provided quality reviews of reports used to summarize the results of focus groups and surveys
administered as part of the Self-Assessment of the second CFSR round. 2001 – 2009.
Alabama Department of Human Services, Revenue Enhancement/Rate Setting, Montgomery,

AL: Managed and conducted federal funding research to assist Alabama with its effort to increase
future federal dollars claimed under Title IV-E and recovered prior state expenditures which were
eligible for federal funding. 2001 – 2003.
Maine Department of Health and Human Services and Nevada Department of Human
Resources, Division of Child and Family Services, Portland, ME: Provided technical
assistance to the Maine Department of Health and Human Services in claiming Title IV-E funding
for youth, the Nevada Department of Human Resources in determining Title IV-E eligibility and to
other states and counties, as necessary. Conducted research on federal funding and provided
project oversight. 2001 – 2002.
Dauphin County Department of Human Services, Dauphin County Data Warehouse,

Harrisburg, PA: Identified common elements among county systems for the development of a
county data warehouse. 2001 – 2002.

Improvement Plan, Harrisburg, PA: Provided project guidance in collection and analysis of
quantitative and qualitative data for the state’s Child and Family Services Review and Program
Improvement Plan processes. Oversaw the quality control reviews of automated case record
review applications developed for use by local reviewer teams. 2002 – 2006.
Washington Department of Social and Health Services, Children’s Administration, Olympia,

WA: Provided project direction in an effort to redesign foster care rates for children in basic care
and with special needs and assisted with the development of an automated system to assign rates
based on the needs of the child and foster care family. 2001 – 2002.
Philadelphia Department of Human Services, Children and Youth Division, Philadelphia, PA:
Supervised all phases of the workload study conducted of the caseloads of child welfare social
workers. Supervised research of new requirements and practice standards. Formulated lists of
case types and task codes utilized during the study. 2001.
Evaluation and Data Unit, Carson City, NV: Supported the Unit’s Project Manager in the
coordination of activities and staff assignments ensuring products were produced in a quality and
timely manner. Conducted quality reviews of reports generated by unit staff from the state’s
multiple case management information systems. Developed a reference guide for managers,
supervisors and staff to use when reviewing unit-generated reports which looked at compliance
KAREN HALLENBECK
rates and outcomes. Oversaw the documentation efforts of the unit in documenting the state’s
newly developed SACWIS. 2000 – 2004.
New Jersey Department of Human Services, Division of Mental Health Services, Trenton, NJ:
Provided project management and oversight in the effort to restructure rates for out-of-home care,
in conjunction with a simultaneous examination of contracted foster care. 2000 – 2001.
Colorado Department of Human Services, Medicaid Workload Study, Denver, CO: Managed
statewide workload measures study, monitored completion of all processes, sample selection from the
state’s management information system, data collection and deliverables. Coordinated focus groups and
statewide training of time study and random moment survey participants. Provided guidance in the
development of an automated application used in the conduct of a random moment survey. 2000 –
2001.
New Jersey Department of Human Services, Shelter Care Rate Setting, Trenton, NJ:
Provided project direction in the development of a revised cost setting structure for foster care
children in shelter care. Coordinated access to cost reports and data files for analysis of utilization.
2000.
Virginia Department of Social Services, Workload Measurement Study, Richmond, VA:

Coordinated development of criteria for conduct of time study, monitored data collection and
database management and provided support in the analysis of the time study results. 1999 – 2000.
Colorado Department of Human Services, Title IV-E Revenue Enhancement, Denver, CO:
Developed curriculum for training local district staff in conduct of activities enhancing Title IV-E
revenues through improved eligibility determination process. 1999.
Montana Department of Public Health and Human Services, Evaluation of Regional

Differences, Helena, MT: Coordinated the various phases of the evaluation process from
conducting the interviews, to data analysis, to on-line case review access. Maintained contact with
state representatives to gain access to all relevant materials, ensuring data gathering was complete
and accurate. 1999.
Arkansas Department of Health and Human Services, Quality Assurance Unit, Little Rock,
AR: Supported the Quality Assurance Unit Project Manager in the coordination of activities and
staff assignments, ensuring products were produced in a quality and timely manner. Coordinated
internal quality control mechanisms between two offices used to verify accuracy of data analysis,
including reports generated from extracts of the state’s SACWIS. Maintained contact with state
representatives to ensure Unit consistently met its objectives and developed corrective action
strategies as needed. 1998 – 2007.
Ohio Department of Job and Family Services, AdoptOHIO, Columbus, OH: Developed
strategies and operational processes for evaluating performance and outcome measures identifying
successes and opportunities for enhancement in increasing the number of children adopted who
are in public custody. Oversaw the analysis of the state’s case management information data to
measure outcomes and performance. Assisted in the development and installation of an
automated tracking system used by public and private agencies. Met with state representatives
and other vendors to coordinate activities and evaluate the effectiveness of each. 1998 – 2001.
California Department of Education, Quality Improvement Project, Sacramento, CA:

Coordinated the evaluation of nine programs, assisted staff in the development of evaluation
strategies, data collection tools and processes for gathering and analyzing information. 1998 –
2001.
KAREN HALLENBECK
Pennsylvania Department of Public Welfare, Results-based Management, Harrisburg, PA:
Identified performance and outcome measure reporting needs for local and state child welfare offices,
developed report formats while identifying data needed to produce the reports. Provided training and
technical assistance to local representatives in producing and understanding “Results Based
Management” reports and in using the Pennsylvania Automated Child Welfare Information System. 1998
– 2000.
Illinois Department of Children and Family Services, Front-end Redesign, Springfield, IL:
Coordinated the evaluation strategies employed to measure the impact of the pilot redesign models.
Assisted with tool development, conduct of the case reading and process for data entry of results.
Supported analysis of state data files and case review results. Provided guidance to staff drafting interim
and final reports. 1998 – 1999.
Montana Department of Public Health and Human Services, Time Study and Workload
Measurement, Helena, MT: Developed the tools for measuring case and worker activities.
Prepared training materials for statewide instruction by state representatives on the use and
completion of the data gathering instruments. Coordinated the gathering and data entry of the
instruments, worked closely with state representatives to ensure results were complete and
accurate. 1998 – 1999.
Ohio Department of Job and Family Services, Ohio Needs Assessment, Columbus, OH:
Coordinated and monitored data collection activities ranging from case record reviews to interviews
with caseworkers, providers and clients, to assessments of available resources for child welfare
families on a statewide basis based on interviews and surveys of public and private providers.
1998.
and Workload Measurement, Carson City, NV: Assisted in the development of the tools for
measuring case and worker activities. Provided statewide training on the use and completion of the
data gathering instruments, worked closely with state representatives to ensure a complete and
accurate evaluation. Coordinated the receipt of time study instruments for data analysis. 1998.
EDUCATION B.S., Siena College, Albany, NY, 1981

ERIN E. ARTHUR
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Research Associate, Hornby Zeller Associates, Inc. Management consulting firm specializing in
child welfare, juvenile justice, mental health, and public assistance (see Sample Projects below).
4/08 – Present
Head State Counselor, Capital Pavilion/Firetree Ltd, Harrisburg, PA: Provided leadership and
guidance to counselors, assisted in case management while adhering to DOC, BOP and PA
probation and parole regulations. Maintained reports and files and submitted sanctions to
regulation violators. Created a catalogue of research proposals and traced success rates of client
services. 2006 – 2008.
Teaching Assistant, Criminal Justice Department, Pennsylvania State University,

Harrisburg, PA: Taught undergraduate courses in criminal justice. Provided group exam reviews
and evaluation of student performance. 2003 – 2004.
Sexual Assault Coordinator, Newton County, Domestic Violence Alternatives/Sexual

Assault Center (DVASAC), Newton, IA: Attended court proceedings while working hands-on with
police and judicial officials. Chair on the sexual assault task force and assisted victims of sexual
assault and domestic violence. 2003.

PROJECTS Performance Audit, Oklahoma City, OK: Conducted research on practice standards for social
services staffing, developed interview guides and surveys to be administered to department staff,
and participated in onsite data collection including interviews and case record reviews. Assisted
with the data analysis of survey results and data extracted from the state’s case management
system. 2008 – 2009.

Services Pertaining to the Sexual and Physical Abuse of Children, Hartford, CT: Participated
in the case record reviews of sexually and physically abused children to identify gaps in service
needs. Assisted with the data analysis including that of the state’s SACWIS. 2008 – 2009.
Pennsylvania Department of Public Welfare, Needs-based Planning and Budgeting,

Harrisburg, PA: Assisted in the production of semi-annual data packages which are used by the
state’s 67 counties to measure performance in regard to the safety and permanency of children
served. Participated in regional trainings to prepare counties to use the data packages for
performance monitoring and program development. Conducted ad hoc analysis for the Office of
Children, Youth and Families’ staff and county agencies. 2008 – 2009.
ChildNet-PA: Assisted in the testing of system enhancements of the case tracking system used
by several counties across the state to track children and families from point of intake through to
case closure. 2008 – 2009.
EDUCATION M.S., Psychology of Investigation, University of Liverpool, 2005

M.A., Criminal Justice, Pennsylvania State University, 2003-2007
B.A., Criminology and Psychology, Auburn University, 2002
EDWARD COTTON
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Project Manager, Hornby Zeller Associates, Inc. Management consulting firm specializing in
child welfare, juvenile justice, mental health and public assistance (see Sample Projects below).
12/06 – Present.
Private Consultant, Child Welfare: Completed work in New Jersey, Nevada and Ohio.
Previously contracted with Clark County, Nevada to serve as the manager for a case review
project. 2/06 – 12/06.
Director, New Jersey Division of Youth and Family Services, Trenton, NJ: Responsible for
the administration and management of New Jersey children’s programs in child protection, child
welfare and child mental health at four levels.
Program - Responsible for 5000 staff statewide, including 16 area offices, 46 district offices,
a centralized child abuse hotline and a clinical unit, including regional directors, district office
managers, child protection investigators, child welfare workers, resource staff, community
developers, adoption staff and interstate compact workers.
Fiscal - Responsible for developing and monitoring a $625 million annual budget through 60
central office staff, including a chief fiscal officer, fiscal agents, eligibility determination staff,
contract developers and monitors and federal reimbursement specialists.
Operational - Responsible for 120 staff, including a chief of staff, facilities management
personnel, labor relations staff, personnel/employee services, information services staff, data
analysis units and a medical unit overseen by a medical director.
Quality Improvement/Assurance - Responsible for a 20 person Quality Improvement/Quality
Assurance unit. 2003 – 2006.
Director, Nevada Division of Children and Family Services, Carson City, NV: Responsible
for the administration of Nevada’s children’s programs in child protection, child welfare, foster
care, juvenile justice/corrections and child mental health. Responsibilities included:
Managing 900 staff statewide, including fiscal officers, eligibility workers, licensing,
contracting, grant monitoring, child abuse investigations, child protective services and foster
care services;
Administering three juvenile corrections facilities (housing 400 children) and a statewide
juvenile probation unit; children’s mental health services, both in-patient and community-
based; and
Chairing various citizens’ groups, including the Children’s Justice Task Force, the Juvenile
Justice Commission, the Child and Family Advisory Council and three Regional Mental
Health Consortia. 2001 – 2003.
Deputy Director, Illinois Department of Children and Family Services, Springfield and
Chicago, IL: Responsible for the administration of Illinois’ child protection programs, which
entailed:
Developing and managing an annual budget of $350 million;

Managing 850 child protection investigators statewide, through four regional offices and 60
local offices; 250 child welfare workers who provided in-home protective services for children
EDWARD COTTON
in Chicago; 250 licensing staff who evaluated all applications for licensure of foster homes,
day care centers and child welfare agencies and100 child abuse hotline staff;
Formulating state policies for child abuse/neglect issues, interpreting the policies for DCFS
staff, the legislature, and the general public; and
Administering the Federal Grants Unit, which secured and monitored more than $250 million
in federal grants. 1995 – 2001.
Administrator, Illinois Child Abuse Hotline and Registry, Springfield, IL: Responsible for the
administration of DCFS intake unit to ensure that the 350,000 calls received annually were
handled professionally, expeditiously and accurately. Administered the Interstate Compact for
Children and the Appeals and Hearings Unit. 1984 – 1995.
Child Welfare Supervisor, Illinois Department of Children and Family Services, Springfield
and Chicago, IL: Details available upon request. 1981 – 1984.
Child Welfare/Protection Caseworker, Illinois Department of Children and Family Services,

Springfield and Chicago, IL: Details available upon request. 1978 – 1981.
Social Services Coordinator, McLean County Head Start, IL: Identified, recruited and
assessed families for admittance and services. Additional details available upon request. 1978 –
1979.
Social Worker, Kaleidoscope, Inc., Chicago, IL: Private child welfare agency. Details
available upon request. 1974 – 1978.
Junior High School Teacher, Bloomington, IL. 1973 – 1975.

PROJECTS Performance Audit, Oklahoma City, OK: Participated in meetings with legislative and
department representatives, conducted interviews of key stakeholders and assisted with case
record reviews to assess the department’s performance in terms of organizational and
management structure especially as it relates to child welfare. Assisted with drafting a report to
identify standards by which future department performance may be measured. 2008 – 2009.

Services Pertaining to the Sexual and Physical Abuse of Children, Hartford, CT: Assisted in
the case record reviews and interviews with child advocacy center and multi-disciplinary team
members. Provided guidance in the development of service need gaps. 2008 – 2009.
FL: As project manager, assessed the training needs of abuse hotline staff, developed training
curriculum and delivered training to abuse hotline staff and supervisors. Provided on-site
supervision for all aspects of the multi-year project to provide a comprehensive ongoing package
of training for the Florida Abuse Hotline. Generated a series of reports to monitor the delivery of
training to staff to ensure their needs were met. 2006 – 2010.
Assessment, Tallahassee, FL: Managed the data collection effort to assess whether there was
an alternative response to referrals to the abuse hotline and what the outcomes of those
responses were. Provided guidance in the analysis of the data. 2008.
EDUCATION B. S., Education, Illinois State University, 1973

EDWARD COTTON
Over 200 hours in management and child welfare training through various organizations.
SPECIAL • Commissioner’s Award from the U.S. Department of Health and Human Services for
QUALIFICATIONS “outstanding leadership and service in the provision of services to prevention of child abuse
AND and neglect,” 1998;
RECOGNITIONS • State Administrator of the Year in Illinois, 1997;
• Heroes in Action Award from the Juvenile Protection Association, the oldest child welfare
advocacy agency in the country, 1999;
• Community Advocate Award for the New Jersey Foster Parent Association, 2004;
• Special Presiding Judge’s Award from the Cook County Circuit Court for “significant
contributions” in keeping children safe from abuse, 2001;
• Special resolution adopted by the City Council of Chicago expressing their gratitude for
services to children;
• Foster parent to 35 abused/neglected special needs children over the past 30 years (two
adopted);
• Founding board member, Sangamon County Child Advocacy Center;
• Past President of the Board, Springfield Committee for Children;
• Chairman of a multi-state committee that developed the Child Endangerment Risk
Assessment Protocol that has been adopted by more than 10 states;
• Appearances on Oprah, ABC Primetime Live and many regional media shows as a child
welfare expert; and
• Named to a national expert panel to review the past two years of child abuse/neglect deaths
in Clark County, Nevada (Las Vegas area), February 2006.
ANDREW CHOENS
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Policy/Research Analyst, Hornby Zeller Associates, Inc. Management consulting firm
Residential Habilitation Provider, Catholic Charities, Albany, NY: Delivered a Medicaid-

approved Residential Habilitation program to Albany residents with mental retardation and other
developmental disabilities. Program activities included community integration, budgeting, time
management and social skills. Worked with a variety of teenagers and adults. 9/05 – 9/07.
Research Associate, Coalition for the Homeless, Albany, NY: Managed an exploratory
research survey. Developed the research methodology, obtained IRB approval, collaborated with
NYS homeless shelters and supervised a volunteer research team. Developed the database
system and reporting tools and performed statistical analysis on research results. Presented
results to the Assistant commissioner of the Office of Mental Retardation and Developmental
Disabilities. 9/06 – 6/07.
Advocate/Case Manager, Joseph’s House and Shelter, Troy, NY: As an intern, helped shelter
guests to obtain transitional or permanent housing and ancillary services. Interfaced with SSI, SSD,
Medicaid and outpatient treatment services. Administered a consumer satisfaction survey. 9/05 –
5/06.
Teen Leadership Program Director, Ramapo for Children, Rhinebeck, NY: Supervised an
experiential education program for teens with developmental disabilities and mental health
diagnoses. Responsible for staff supervision and participant recruitment. Taught advanced
behavior and crisis management skills. Implemented a unique peer support program using
telephone conference calls. Led multi-day wilderness canoe trips. Facilitated team-building, low-
ropes and high-ropes initiatives. 6/03 – 9/05.
Etowah District Executive, Boy Scouts of America. Pendergrass, GA: Responsible for all
Scouting activities in three counties. Managed the fall recruitment drive and a half-million dollar
capital campaign. Camp Director for Ranger Camp during the summer of 2003. Networked with
volunteer Scouts and local community leaders to deliver a community-based program for local
youth. 9/02 – 9/03.
Lobbyist, Sierra Club. Atlanta, GA: As an intern, organized the 2001 Citizens Summit for Livable
Communities. Worked as a Lobbyist in the 2002 Georgia Legislature. Organized community
members for environmental protests. 10/01 – 5/02.

PROJECTS Performance Audit, Oklahoma City, OK: Conducted interviews of key stakeholders and assisted
with case record reviews to assess the department’s performance in terms of organizational and
management structure especially as it relates to child welfare. Assisted with the data analysis of
surveys administered to department staff and resource families. 2008 – 2009.
ANDREW CHOENS
Services Pertaining to the Sexual and Physical Abuse of Children, Hartford, CT: Participated
in the literature review of services needed to serve sexually and physically abused children.
Assisted in the case record reviews and interviews with child advocacy center and multi-disciplinary
team members. 2008 – 2009.
Annual Program Assessment Reports, Madison, WI: Drafted a logic model to define processes
and outcomes for the evaluation of the court improvement initiative that involves children in child
welfare and foster care venues. Using state court data, created a plan for development of baseline
measures which the court will use to assess future performance. 2008.
North Carolina Judicial Department, Juvenile Court Assessment, Raleigh, NC: Compiled a
catalog of relevant state and federal statutes, regulations and policies pertaining to the interstate
compact for the placement of children. 2008.
Interstate Placement of Children, Madison, WI: Created a catalog of federal and state statutes,
regulations and policies involving the interstate placement of children. Participated in case reviews
of select cases across the state as well as interviews with key stakeholders. 2008.
Participated in focus groups to identify the processes used by caseworkers to handle foster care
cases. Assisted in the drafting of policies using a newly developed structure. Identified federal and
state regulatory citations for references within the policy manual. 2008.
Participated in on-site case reviews of Title IV-E eligibility cases to ensure determinations were
correctly made and documentation was available in the file folder to support the determination as
part of Georgia’s Title IV-E Program Improvement Plan. 2008.
Assessment, Tallahassee, FL: Analyzed data collected to assess whether there was an
alternative response to referrals to the Abuse Hotline and what the outcomes of those responses
were. Assisted in drafting the final report. 2008.
August, ME: Evaluated the results of surveys administered to consumers and resident service
coordinators and assisted in drafting the summary report of findings. 2008.
Developed a tool for conduct of a review of training contracts to identify opportunities for increased IV-E
funding. Participated in the review of contracts with universities and colleges, along with their curricula, to
identify programs eligible for Title IV-E funding. 2008.

Support for Needs-based Planning and Budgeting, Harrisburg, PA: Participated in the analysis
of focus groups conducted as part of the self-assessment for the second round of Child and Family
Services Reviews. Assisted in the identification of key highlights in regard to safety, permanency and
CFSR measure performance on a county-by-county basis as part of the production of semi-annual
county packages. 2007 – 2009.
EDUCATION M.S.W., State University of New York, Albany, NY, 2007

ANDREW CHOENS
B.S., Political Science, Georgia Institute of Technology, Atlanta, GA, 2002
VOLUNTEER Research Associate, Wanda Willingham’s Re-election Campaign, Albany, NY: Implemented a
EXPERIENCE geopolitical analysis of parolee distribution in Albany County. Utilized information obtained from
New York State Division of Parole via FOIL and US Census to develop an understanding of parolee
distribution and demographics. A Geographic Information System (GIS) was used for geo-spatial
data management, analysis and visualization. 2007.
COLE CRUCE
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Business Analyst, Hornby Zeller Associates, Inc. Management consulting firm specializing in
9/05 – Present.
Field Support, Wal-Mart ISD, Bentonville, AR: Programmed codes to fix issues where there
were conflicts. Resolved IVR, PC, fax, printer and handheld PC issues. 10/04 – 9/05.
Computer Technician, C&M Consulting. Weatherford, TX: Created and demonstrated Excel
spreadsheets. Responsible for computer maintenance, including defragmentation, scan disks,
internet files, computer resources and installation of hardware and software for printers, scanners,
applications and drivers. 3/99 – 10/04.
Computer Technician, Cruce Property. Mineral Wells, TX: Designed web pages using
DreamWeaver. Responsible for computer maintenance, including defragmentation, scan disks,
internet files, computer resources and installation of hardware and software for printers, scanners,
applications and drivers. 1/97 – 10/04.
Computer Technician, Kuhn Home Office/Striker Salesman. Little Rock, AR: Changed dial-up
modem setting to cable internet settings. Corrected applications and video drivers. Set up new e-
mail accounts. Demonstrated Front Page web page design software. 6/01 – 6/02.
SAMPLE Arkansas Department of Health and Human Services, Division of Children and Family
PROJECTS Services, Compliance Outcome Review, Little Rock, AR: With data downloads from Arkansas’
SACWIS, analyzed data to generate reports of 35 indicators to assess the performance of workers
in divisional and regional areas to comply with state regulatory requirements. 2008 – 2009.
Arkansas Department of Health and Human Services, Division of Children and Family
Services, Ad Hoc Reports, Little Rock, AR: Developed and prepared ad hoc reports in response
to requests for research analysis, review and investigation of specific issues. Completed literature
reviews, data analysis and developed documentation of queries and databases for future reference
and use. 2008 – 2009.
Services, Worker Turnover Report, Little Rock, AR: Created queries to determine worker
turnover on a monthly, six-month and yearly basis and identified trends over time. The reports
detailed the number of employees at a point-in-time, the number of employees that left within six-
months and the number of employees that left within a year, calculating the resulting turnover
percentages. 2005 – 2009.
Services, Quarterly Performance Report, Little Rock, AR: Created queries to generate data that
provided information about the performance of the state agency on child welfare outcome
measures, specific lawsuit issues and performance indicators. Revised and updated the format of
the report. Developed documentation detailing the procedures for producing the report. 2005 –
2009.
COLE CRUCE
EDUCATION B.S., Computer Information Systems, Tarleton State University, Stephenville, TX, 2004
TECHINICAL Oracle, COBOL, JCL, SQL, Access, C, C++, Visual Basic, DreamWeaver, Front Page, Flash and
SKILLS web-based database software.
KRISTY DANIELI
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Data Programmer, Hornby Zeller Associates, Inc. Management consulting firm specializing in
11/03 – Present.
Computer Science I Teaching Assistant, Rensselaer Polytechnic Institute, Troy, NY:

Instructed beginning students on the theory of programming. Debugged and critiqued students’
C++ programs. 8/01 – 5/03.
Exploiting the Information World Teacher’s Assistance, Rensselaer Polytechnic Institute,

Troy, NY: Instructed students on several web-based languages. Assisted students to set up
personal web servers. Debugged students’ perl, asp and javascript programs. 8/02 – 12/02.
Environmental Engineer Technician, Plasmaco, Inc., Highland, NY: Designed three

environmental databases using Access. Assisted completion of environmental reports. 6/00 –
12/01.

PROJECTS Performance Audit, Oklahoma City, OK: Created web-based survey tools for department staff
and resource families to complete. Assisted with the data analyses. 2008 – 2009.
Participated in the on-site case reviews of Title IV-E eligibility cases to ensure determinations were
part of Georgia’s Title IV-E Program Improvement Plan goals. 2008.
Assessment, Tallahassee, FL: Analyzed data collected to assess whether there was an
were. 2008.
North Carolina Judicial Department, Juvenile Court Assessment, Raleigh, NC: Conducted
case record reviews to determine the courts’ adherence to federal and state interstate placement of
children policy and inclusion of out-of-state participants. 2008.
Utilized ASP.Net to create a web-based data collection tool for locating foster care placements;
created a database for collecting foster home data; and conducted a case record review for a
needs assessment of foster care placement services for Fulton and DeKalb Counties, in light of the
Kenney A. Consent Decree. 2007.

VA: Utilized ASP.Net to create a web-based tool to collect participant case and time sheet data;
created and maintained a web-based tool for collecting random moment survey data; recorded
random moment survey responses into the web-based tool; produced management reports for
project managers and local coordinators to use to measure rates of participation; and conducted
KRISTY DANIELI
the data analysis to determine how much time caseworkers, supervisors and support staff have
available to perform case work. 2007 – 2008.
FL: Designed, created and debugged databases in support of an ongoing training project for the
Florida Abuse Hotline. 2006 – 2010.
Maine Department of Health and Human Services, Co-occurring State Integration Initiative
(COSII), Augusta, ME: For the evaluation effort to build an infrastructure for agencies to treat both
substance abuse and mental illness at the same time and place, designed, created and debugged
databases for data collection and analysis. 2006 – 2010.
Connecticut Judicial Branch, Court Support Services Division and Connecticut Department
of Children and Families, Service Needs Study for 16 & 17 Year-old Court-involved Youth,
Hartford, CT: Collected data from a variety of state systems and designed and created databases
to enable the collection of data for analysis during the conduct of a comprehensive service need
study for 16 & 17 year-old court-involved youth. 2006 – 2007.
Maine Department of Health and Human Services, Office of Substance Abuse, Strategic
Prevention Framework State Incentive Program Grant, Augusta, ME: Conducted analyses of
state-level data as part of an effort to assess Maine’s substance abuse prevention infrastructure
development at the state, local and program levels. 2005 – 2009.
Maine Judicial Branch, Evaluation of Maine’s Family Treatment Drug Courts, Lewiston, ME:
As part of a comprehensive evaluation of Maine’s Family Treatment Drug Courts to assesses the
impact of intensive judicial supervision on child protective custody cases involving substance abuse
among parents, conducted on-site case record reviews of protective custody case files. 2006 –
2007.
Westchester County Department of Social Services, Child Welfare Division, Workload Study,
White Plains, NY: Developed a web-based data collection tool by which local caseworkers and
supervisors reported the activities they completed, in 15-minute increments, for each day of the
workload study. Tool was developed with administrative features, accessed by password, which
allowed administrators to add new workload participants and update password information.
Documentation of the tool and user reference guides were developed for ongoing use. 2006.
Florida Department of Children and Families, Quality Assurance Services for the Florida
Abuse Hotline, Tallahassee, FL: As part of the effort to monitor and review the quality of intake
and assessment activities at the Florida Abuse Hotline, designed and created an Excel workbook
for data entry and an Access database for data entry and report generation. 2005 – 2008.
Assurance to New Jersey's State Central Registry, Trenton, NJ: Conducted on-site reviews of
abuse and neglect calls to determine whether the people taking the calls and dispatching
information to the field for child abuse investigations were operating within legal and best practice
guidelines. Listened to taped calls and completed a review instrument, recording judgments and
making recommendations about the call screeners. 2005 – 2006.
Alaska Department of Health and Social Services, Office of Children’s Services, Statewide
Workload Study, Juneau, AK: Participated in the conduct of the random moment survey of child
welfare workers involved in intake, investigation, case management of in-home and foster care
services, and foster care licensing to measure the time it takes to work on a case in a quality
KRISTY DANIELI
manner and the time workers have available to devote to case practice. 2005.
Harborcreek Youth Services, Management Information System, Harborcreek, PA: For a

project involving an assessment of the Residential Services Program’s case tracking needs and
selection of a case tracking system which would enable workers to perform efficiently, create quality
documentation and ensure Title XIX requirements are met, created an Excel spreadsheet for
tracking quarterly reports; created an Access-based application for tabulating and graphing
information recorded into the spreadsheet; designed and created a web-based interface in ASP
based on the application; recorded client, intake and quarterly report outcome data; designed
reports based on the face sheet, child welfare, mental health and juvenile justice data; and
designed individual client reports to review most recent data entered on any client. 2004 – 2007.
Support Quality Assurance, Columbus, OH: As part of the effort to help the Department of Job and
Family Services continue to increase the number of adoptions of children in public custody, a database
was created for collecting data from the Franklin County Parent Surveys to measure the impact of an
adoption incentive program. Designed a reporting capacity to measure the timeliness of achieving
termination of parental rights for foster care children with a goal of adoption. 2004 – 2007.
Restructure DYFS Policies, Trenton, NJ: In the effort to implement A New Beginning: The Future
of Child Welfare in New Jersey, organized the new policy outline, determined appropriate
placement of old policy sections within the new policy outline and automated a method for
reorganizing policy sections on an html page. 2004 – 2005.
New Jersey Department of Human Services, Division of Youth and Family Services, Analysis
of State Central Registry Implementation, Trenton, NJ: Conducted a review of standardized
logs of reports of child abuse and neglect received at the statewide child abuse hotline for the
purposes of evaluating the appropriateness and accuracy of agency response to calls of alleged
abuse and/or neglect. Compared individual report information with agency regulations and
definitions to make recommendations on the appropriateness of agency responses. 2004 – 2005.
University of Pittsburgh, Center for Excellence, Pittsburgh, PA: Created an automated tool for
residential treatment programs to use to measure outcomes in providing services to children
referred by child welfare, mental health and juvenile justice agencies. An input system was created
as well as a reporting system by which trends in children and agencies served and outcome
measures could be auto-generated in table and graph format. 2004.
Wisconsin Supreme Court, Reassess State Court Performance of Children in Need of

Protection or Services Cases, Madison, WI: Created an application to view and print reports
based on the data found in the state’s court tracking system. Reports included characteristics of
children in need of protection and services cases served by the courts, timeliness of the courts in
processing child welfare-related investigations and custody hearings, ability of the court to meet the
children’s needs of safety and permanency, and ability of the court to meet federal and state
requirements. 2004.
Arkansas Department of Health and Human Services, Division of Children and Family Services,
Adoption Services Coalitions, Little Rock, AR: Wrote a script to divide data fields for the
project’s effort to develop and support Adoption Services Coalitions using the Adoption Services
Coalitions Model as a model to evaluate how to involve communities in the recruitment and
retention of adoptive parents for children in foster care. 2003 – 2008.
Pennsylvania Department of Public Welfare, Child and Family Services Review Program
KRISTY DANIELI
Improvement Plan, Harrisburg, PA.: Provided assistance in refining a database with Visual Basic
programming issues to measure a county’s ability to satisfy the 23 items used to measure federal
compliance in terms of safety, permanency and well-being of the Commonwealth’s initiative to
engage counties in contributing to the statewide Performance Improvement Plan goals. 2003 –
2006.
ChildNet-PA: Developed a process to convert data from a county’s existing tracking systems of
reports of abuse and/or neglect and children in foster care for import into a single case tracking
system. 2003 – 2009.
New Jersey Department of Human Services, Qualitative Services Review, Trenton, NJ: In an
effort to help the Division prepare for its CFSR and determine if cases were being handled in a
manner that constitutes quality casework, created a perl script to split raw data files into separate
text files by table and imported text files into Access. 2003.
Families Program Evaluation, Augusta, ME: Created a mechanism by which data from individual
Healthy Families programs could be combined for statewide reporting. Assisted in the development
of the Utility Program which allows local programs to edit and delete events and cases, transfer
cases between programs and generate reports which describe family and child characteristics, as
well as performance. Adjusted the front end of the system to better meet the client’s needs.
Provided support to the Help Desk staff and client users in terms of system functionality and report
generation. Converted the Access-based application to a web-based application using .NET for the
front-end and SQL for the back-end. 2003 – 2009.

Support for Needs-based Planning and Budgeting, Harrisburg, PA: Participated in the
development of a Needs-based Plan and Budget database application for use by county Children
and Youth agencies to report fiscal and program data as part of the annual budget cycle. Created a
second system by which budget requests for additional funding would capture data to measure the
intended purpose of the request in terms of providing for the safety, permanency and well-being of
the children and families. Participated in the analysis of focus groups conducted as part of the self-
assessment for the second round of Child and Family Services Reviews. Assisted in the
identification of key highlights in regard to safety, permanency and CFSR measure performance on a
county-by-county basis as part of the production of semi-annual county packages. 2003 – 2009.
EDUCATION M.S., Computer Science, Rensselaer Polytechnic Institute, Troy, NY, 2003
B.S., Environmental Engineering, Rensselaer Polytechnic Institute, Troy, NY, 2001
SPECIAL Tau Beta Pi, Dean’s List, National Honor Society, Unsung Heroes
QUALIFICATIONS
AND
RECOGNITIONS
TECHNICAL C/C++ programming, Perl, Access, MySQL, Oracle, Java, HTML, asp, xml, Word processing,
SKILLS Spreadsheets, Windows, Unix.
LISA BERTRAND-deGONZAGUE
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Administrative Assistant, Hornby Zeller Associates, Inc. Management consulting firm
specializing in child welfare, juvenile justice, mental health and public assistance
(see Sample Projects below). 11/06 – Present.
Office Manager, Eddy Heritage House Nursing Center, Troy, N.Y.: Performed all aspects of
administrative office management, which included: assisting the Administrator with routine office
duties; acting as the liaison between the Administrator, support staff and customers; hiring and
supervision of six part-time and one full-time receptionist; coordination of workflow for reception
staff; creation of a monthly schedule for reception staff; composition of all annual evaluations for
front desk staff; creation and follow-through with bi-annual Action Plans for front desk staff;
coordination of special projects with Administrator, as necessary; recording minutes for
management staff and safety committee meetings; troubleshooting and maintenance coordination
for facility office equipment and computers; coordination and maintenance of facility credentialing
files; scheduling of meetings for the Administrator and management team; maintenance of
KRONOS time keeping for reception staff and Administrator; maintenance of petty cash for facility;
facilitation of customer service orientation for all new employees; and participation on the safety
committee team. 1997 – 2006.
Administrative Assistant, MVP Health Plan, Schenectady, N.Y.: Assisted the Director of
Government Programs with daily office duties. Acted as the liaison between the Government
Programs Department and various other departments. Acted as the Project Manager for
completion of the Medicare Risk Application. 1994 – 1997.
Secretary, Colonie Mechanical Contractors, Watervliet N.Y.: Performed secretarial duties and
assisted the Office Manager with daily duties. Filled in for Office Manager in her absence. Acted
as the accounts receivable representative for the organization. 1993 – 1994.
Department Secretary, Rust E&I, Colonie, N.Y.: Performed secretarial duties in the Accounting
office. After one year, promoted to secretary in Civil and Environmental Engineering department.
1989 – 1993.

PROJECTS Performance Audit, Oklahoma City, OK: Assisted with the scheduling on onsite interviews with
agency representatives, community providers, judges and attorneys. 2008 – 2009.
CT: Conducted reviews of service provider contracts and entered contract and case record review data
into a database during the conduct of a comprehensive service need study for 16 & 17 year-old court-
involved youth. 2006 – 2007.
Maine Department of Health and Human Services, Center for Disease Control, Healthy Families
Program Evaluation, Augusta, ME: Conducted testing of software applications for a Center for
Disease Control project to evaluate the Healthy Families, Parents as Teachers and Parents are Teachers
Too Home Visiting projects in all counties across the State of Maine. 2006 – 2008.
LISA BERTRAND-deGONZAGUE
EDUCATION A.A.S., Individual Studies, Hudson Valley Community College, Troy, N.Y., 1985
TECHNICAL Typing, 60+ wpm, Lotus Word Pro, Microsoft Word, Excel, PowerPoint
SKILLS
SHAWN P. DELANEY
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Policy Analyst, Hornby Zeller Associates, Inc. Management consulting firm specializing in child
welfare, juvenile justice, mental health and public assistance (see Sample Projects below). 4/04 –
Present.
Government Affairs Consultant, The EOP Group, Inc., Washington, DC: Provided analysis and
advice to government, industry, the non-profit sector and tribal communities concerning regulatory
issues primarily in the fields of environmental compliance and redemption. Incorporated principles
of dispute resolution as alternatives to nonproductive conflicts in environment issues. Liaised with
senior and staff-level regulatory and political officials on behalf of client’s interests. Assisted junior
staff in professional and academic development through in-house monitoring and tutoring
programs. Additional responsibilities included; business development, client-based research,
budget and policy analysis, economic forecasting, project oversight and coordination, client
relations and political consulting. 11/96 – 7/03.
Political Project Manager, The Democratic Leadership Council, Washington, DC: Developed
and administered Political Department’s leadership workshops and conferences designed to aid
elected officials with policy proposals and political message. Coordinated issue development
between research and policy analysts and the legislative community. Issues of concern included;
school voucher programs, the earned income tax credit, healthcare coverage, global climate
change and Social Security. Managed membership base of elected community leaders through
information dissemination, meeting facilitation and ongoing verbal communications. 8/93 –11/96.
Project Coordinator, The Future of Europe Trust, London, England: Staffed Member of British
Parliament for yearly policy conference drawn from European elected bodies. Secured speakers
and lectures, coordinated attendance of European elected officials, and directed logistical and
scheduling concerns. 6/92 – 5/93.
SAMPLE Maine Department of Health and Human Services, Co-occurring State Integration Initiative,
PROJECTS Augusta, ME: Project manager for the evaluation and cost study to build an infrastructure in the
State of Maine and to test it in nine pilot sites over three years for agencies to treat both substance
abuse and mental illness at the same time and place. Developed evaluation tools, acted as staff
liaison with government and other project officials and provided oversight of the evaluation
implementation. 2005 – 2010.
Maine Children’s Behavioral Health Services, Implementing a Trauma- informed System of

Care for Children with Serious Emotional Disturbances in Maine, Augusta, ME: Project
manager for an evaluation effort to build an infrastructure and implement an integrated system of
care for children with serious emotional disturbances who have experienced trauma. Developed
evaluation tools, acted as staff liaison with government and other project officials and provided
oversight of the evaluation implementation. 2005 – 2011.
Health Crisis Services, Augusta, ME: Designed data collection instruments and conducted
analysis of Medicaid data at the State and organization levels to assess compliance with Maine’s
Settlement Agreement and the State’s Adult Mental Health Services Plan. Conducted site visits
with crisis services provider agencies which included interviews, case file reviews and focus groups
SHAWN P. DELANEY
with mental health consumers. Served as liaison to the Department and wrote the final report.
2005.
Riverview Foundation, Evaluation Consultation for the AIM Program at Riverview

Foundation, Topsham, ME: For the evaluation of the Access to Inspiration and Motivation (AIM)
Program, conducted a critique of the Foundation’s evaluation materials and validated the findings
the Foundation made through its evaluation. The analysis included recommendations to help the
Foundation improve on the information it collects to inform the activities it delivers to youth. 2005.
Alaska Department of Health and Social Services, Statewide Workload Study, Juneau, AK:
For a workload study conducted to provide the basis for giving case workers reasonable workloads,
allowing them the time they need to achieve positive outcomes for children and families, participated
in the random moment survey portion of the study. Contacted participants via e-mail and telephone to
document tasks staff are completing at the time of contact. 2005.
Maine Department of Health and Human Services, Office of Substance Abuse, Strategic
Prevention Framework State Incentive Program Grant, Augusta, ME: Designed and
administered process and outcome evaluation instruments to assess Maine’s substance abuse
prevention infrastructure development at the State, local and program levels. 2005 – 2009.

Protection or Services Cases, Madison, WI: Conducted court observations, case record reviews
and interviews with judges, attorneys, caseworkers and others involved in the legal process for the
Children’s Court Improvement Program (CCIP). 2004.
Families Program Evaluation, Augusta, ME: For a Center for Disease Control project to
evaluate the Healthy Families, Parents as Teachers and Parents are Teachers Too Home Visiting
projects in all counties in the State of Maine, provided project management by coordinating all
aspects of the evaluation including database oversight, including the conversion to a web-based
tool; survey design; report writing and general liaison with clients. 2004 – 2009.

For an on-going study tracking services and outcomes at Maine agencies serving individuals with
co-occurring disorders, conducted site interviews with pilot programs, drafted case studies,
evaluated performance in treating those with both substance abuse problems and mental illness.
2004 – 2006.
EDUCATION Graduate coursework, Policy Research and Analysis, Muskie School of Public Service, Portland,
ME, 2004
M.A., Public Administration, American University, Washington, DC, 2003

B.A., The Catholic University of America, Washington, DC, 1992
ARTICLES, Delaney, Shawn. “Information Technology Management Reform Act” and “The Federal Budget and
BOOKS & the Changing Economy.” Understanding the Federal Budget, 2003.
REPORTS
SHAWN P. DELANEY
SPECIAL Participant in several US Office of Personal Management leadership workshops including budget
QUALIFICATIONS and environmental seminars. Interned with US Congress and British Parliament. Campaign work
AND with the Democratic Coordinated Campaign.
RECOGNITIONS
TECHNICAL Microsoft Word, Access, Excel, PowerPoint, FrontPage, C, Visual Basic, COBOL, Assembly,
SKILLS Oracle, XML, HTML
SHERVIN DJAFARZADEH
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Business Analyst, Hornby Zeller Associates, Inc. Management consulting firm specializing in
12/01 – Present.
Bank of America, Little Rock, AR. 5/99 – 12/01.
Teller Coordinator: Supervised, led, and encouraged service associates in providing efficient,
accurate and high quality service to all customers. Assisted service associates in problem
resolution both in terms of customer and internal issues. Ensured that all service associates
followed appropriate security and fraud preventive procedures. Prepared monthly and quarterly
performance reports on all service associates. Taught, coached, and led by example.
Teller: Provided efficient, accurate, and high quality service to all the customers and clients.
Followed appropriate security and fraud preventative measures to protect the customers and the
bank. Advised customers on products to meet their unique needs.
Mathematics Tutor, University of Arkansas at Little Rock, Little Rock, AR: Assisted students
in learning different mathematical concepts. Prepared for continuing education on mathematical
concept and taught it to the students. Clerical duties. 8/99 – 1/00.
SAMPLE Wisconsin Supreme Court, Reassess State Court Performance in Children in Need of
PROJECTS Protection or Services Cases, Madison, WI: Created an online law library/catalog for the
Wisconsin Juvenile Court System for easy access to relevant laws in effect. 2004.
Arkansas Adoption Services Coalitions, Little Rock, AR: Developed a web site for the
Arkansas Adoption Services Coalition tool to enable the coalition leaders to choose from a variety
of options such as the membership page and coalition activity log. The website gave the coalition
leaders the capability to view reports on both a monthly and quarterly basis. 2004 – 2008.
Support Quality Assurance, Columbus, OH: Designed a web-based survey to be accessed by
each county for the purpose of collecting data concerning adoption procedures, caseload, etc.
Analyzed the data collected and created corresponding reports. Created an AdoptOHIO link for
the purposes of acquiring feedback from the visitors of the site. 2004 – 2007.
Arkansas Department of Health and Human Services, Division of Children and Family, On-line
Arkansas Supervisory Review Tool, Little Rock, AR: Created a web site to enable the DCFS County
Supervisors to conduct their case reviews on-line and eliminate the use of paper forms, e-mailing
databases and other time consuming methods. Generated a detailed, quarterly report. 2003.
On-line QSPR, Little Rock, AR: Created a web site to enable the DCFS reviewers to record their
rating for each item into the on-line review tool. A monthly report outlining the area’s performance
for each item was then automatically be generated and submitted to the executive staff of the
SHERVIN DJAFARZADEH
Division of Children and Family Services. 2003.
COA Review Database, Little Rock, AR: Created a database and a set of queries which efficiently
calculated the performance of the counties under review. This database produced a detailed report
regarding the performance of the county in specific areas of concern. 2003.
Maine Department of Health and Human Services, Office of Substance Abuse, State
Incentive Program Grant, Augusta, ME: For an outcome evaluation assessing the impact
eighteen coalition projects had on reducing alcohol and drug use among high school students in
Maine, created an on-line system to enable different sites to communicate and coordinate tasks in
real time. 2002 – 2005.
Federal Service Review Report, Little Rock, AR: Designed, programmed, automated and
implemented a user-friendly system which evaluates the states’ standings compared to federal outcome
standards. Worked closely with supervisors and reviewers to ensure the system was user-friendly.
2002 – 2009.
Mental Health Research, Little Rock, AR: Conducted on-site interviews with social workers, parents,
foster parents, children, and other parties involved in a number of cases randomly-selected as a part of
a research assignment. Assisted in the data analysis. 2002.
Services, Compliance Outcome Report, Little Rock, AR: Performed monthly downloads of
data from the Arkansas SACWIS into tables in Microsoft Access. Ran a series of newly-
composed and old queries on those tables in order to generate a detailed, accurate and high
quality report to be used by the executive staff of the Division of Children and Family Services to
assess the performance of the division in compliance with state laws and regulations. Wrote
computer programs in Visual Basic for the purpose of automating the process. 2001 – 2009.
Ad Hoc Reports, Little Rock, AR: Developed and prepared reports in response to requests for
conduct of research and data analyses. Completed literature reviews, data analysis and developed
documentation of queries and databases for future reference and use. 2001 – 2009.
EDUCATION B.S., Computer Science, University of Arkansas at Little Rock, Little Rock, AR, 2002
SPECIAL Persian Language

QUALIFICATIONS
AND
RECOGNITIONS
TECHINCAL Microsoft Word, Access, Excel, PowerPoint, FrontPage, C, Visual Basic, COBOL, Assembly,
SKILLS Oracle, XML, HTML
ANDREW S. FERGUSON
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Research Associate, Hornby Zeller Associates, Inc.: Management consulting firm specializing
in child welfare, criminal justice, mental health and public assistance (see Sample Projects below).
2006 – Present.
Research Associate, University of Southern Maine, Portland, ME: Developed and managed
externally-funded national and state research projects on policy relevant to research and evaluation
related to criminal justice and substance abuse issues. Responsible for obtaining and managing over
$1Million in grant funding for the University. Research projects included: Evaluation of the Lewiston
Family Drug Treatment Court – a civil court that provides parents intensive treatment services to help
families regain custody of their children; Evaluation of Maine’s Juvenile Drug Treatment Court System –
special courts given the responsibility to handle cases involving moderate to high-risk, juvenile offenders
with documented substance abuse histories; Evaluation of Maine’s Adult Drug Court System – a cross-
site analysis of five adult drug courts; National Institute of Justice: Examining the Efficacy of Treatment
Interventions in Adult Drug Courts – A cross-site comparison of four mentor courts in California,
Missouri, Louisiana and Oklahoma; and Assessment of Maine’s Differentiated Substance Abuse
Treatment (DSAT). 2001 – 2006.
Research Analyst, University of Southern Maine, Portland, ME: Responsible for work on the
following research projects: Maine State Sentencing Research Project – Analysis of State-wide
sentencing practices among Maine’s Superior Courts; State of Maine Office of Substance Abuse: State-
wide assessment of substance abuse protocols in the context of domestic violence and child abuse. A
three-year retrospective state-wide analysis of substance abuse treatment recipients; National Child
Welfare Resource Institute for Organizational Improvement: Data Analyst and Consultant for State of
Mississippi Department of Human Services Research Project; Institute for Public Sector Innovation -
Gender-Based Juvenile Justice Data Project: An Analysis of Prevention Efforts for At-Risk Girls in
Maine; and Institute for Child and Family Policy – National Impact Assessment of Violence Against
Women Act Funded Programs: A survey of VAWA funded programs across the country. Responsible
for data collection, analysis and reporting for the states of Michigan, Illinois, Vermont, Maryland, Oregon
and Tennessee. 1999 – 2000.
Research Consultant, Correctional Counseling, Inc., Memphis, TN: Conducted data analysis
for the State of Tennessee Multi Jurisdictional Drug Task Force Evaluation. 1999 – 2000.
Research Assistant, University of Southern Maine, Portland, ME: Responsible for work on the
following research projects: Evaluation of Enhanced Neighborhood Community Policing Program;
Evaluation of Vermont Department of Human Services Child Abuse and Neglect Substantiation
Criteria; Evaluation of Maine Family Preservation Program; Evaluation of Maine Healthy Families:
Support Staff; Family Violence Project Needs Assessment; and South Portland COPS Domestic
Violence Research Initiative. 1997 – 1999.
Project Director, Maine Center for Socio-legal Research, Inc., Portland, ME: Responsible for
work on the following research projects: State of Maine Juvenile Corrections Substance Abuse
Treatment Network - Targeted Capacity Expansion Grant. Statewide analysis of Adolescent
Offenders in Substance Abuse Treatment in Maine; and Cumberland County District Attorney’s
Office. Evaluation of Maine’s First Adult Drug Court: Project Exodus. 1997 – 1999.
ANDREW S. FERGUSON
SAMPLE North Carolina Judicial Department, Juvenile Court Assessment, Raleigh, NC: Participated in
PROJECTS case reviews and interviews of key stakeholders involved with the courts and the interstate
placement of children. Conducted data analysis to measure the efficiency of the processes used
by the courts and involvement of participants across state lines. 2008.
Alaska Court System, Evaluation of the Anchorage Coordinated Resources Project,

Anchorage, AK: As project director, provided project oversight, performed data matching, conducted
data analysis, supervised and participated in case record reviews, conducted key stakeholder interviews
and wrote the final technical report for a comprehensive evaluation of a mental health court, the
Anchorage Coordinated Resources Project, to determine program effectiveness and to contribute to
literature and discussion of mental health courts nationally. 2007.
Alaska Court System, Evaluation of the Palmer Coordinated Resources Project, Palmer, AK:
As project director, provided project oversight, performed data matching, conducted data analysis,
supervised and participated in case record reviews, conducted key stakeholder interviews and wrote the
final technical report for a comprehensive evaluation of a mental health court, the Palmer Coordinated
Resources Project, to determine program effectiveness and to contribute to literature and discussion of
mental health courts nationally. 2007 – 2008.
Alaska Department of Corrections, Mental Health Trust Benefit Study, Anchorage, AK: For the
comprehensive outcome study of inmates with mental illness served by the Alaska Department of
Corrections, conducted data analysis and cross-matching of Department of Corrections, Medicaid
Management Information System and Alaska Psychiatric Institute databases and wrote the final
technical report that summarized the facility by facility census of incarcerated persons with mental
illness, identified a subset of mentally ill offenders eligible for either pre-trial diversion or re-entry
programs, identified Alaska Department of Corrections and Department of Health and Social
Services shared populations, provided an assessment of service needs, gaps and barriers and
assessed the clinical and criminal recidivism outcomes among incarcerated persons with mental
illness. 2006 – 2007.
CT: For the statewide evaluation of service needs for youth involved in Connecticut’s adult
correctional system, conducted case reading as well as the analysis of recidivism and identification
of characteristics of youthful offenders appropriate for diversion. 2006 – 2007.
(PREP), Augusta, ME: For the evaluation of the program that provides medical and psychological
needs assessments for children entering foster care, conducted interviews with judges and
oversaw the analysis that compared outcomes between children receiving PREP services with a
matched comparison group of children in foster care not receiving PREP services. 2006 – 2007.
Maine Judicial Branch, Evaluation Services for Co-occurring Court in Kennebec County,
Kennebec, ME: For an evaluation study of a drug court developed exclusively to serve offenders
with co-occurring disorders, served as principle investigator in charge of conducting the process,
intermediate outcome and outcome evaluation. Responsible for the development of the study
design, data collection, analytic strategy and final technical report. 2006 – 2009.
Maine Judicial Branch, Evaluation of Maine's Family Drug Treatment Courts, Augusta, ME:
For an evaluation project designed to assess the assesses the impact of intensive judicial
supervision on child protective custody cases involving substance abuse among parents, served
as principle investigator in charge of conducting the process, intermediate outcome and outcome
ANDREW S. FERGUSON
evaluation. Responsible for the development of the study design, data collection, analytic strategy
and final technical report. 2006 – 2007.

For an on-going study tracking services and outcomes at Maine agencies serving specialized
populations, conducted a longitudinal, cross-site analysis of treatment services provided to
persons with co-occurring substance abuse and mental health disorders. 2006.
(COSII), Augusta, ME: For the evaluation effort to build an infrastructure for agencies to treat
both substance abuse and mental illness at the same time and place, conducted a longitudinal,
cross-site analysis of treatment services provided to persons with co-occurring disorders in Maine.
2006 – 2010.
Maine Department of Health and Human Services, Office of Substance Abuse, State Incentive
Program Grant, Augusta, ME: For the outcome evaluation assessing the impact eighteen coalition
projects had on reducing alcohol and drug use among high school students in Maine, conducted a
longitudinal, state-wide analysis of the Maine Youth Drug and Alcohol Survey. 2006.
Assurance to New Jersey’s State Central Registry, Trenton, NJ: Conducted on-site reviews,
analyzing and recording both facts and judgments about the calls and the call-takers' responses,
action and decisions to assure that call takers were following all legal protocols involved in the
receipt and classification of reports of suspected child abuse and neglect. 2006.
EDUCATION M.A., Socio-legal Studies, Department of Law, University of Sheffield, UK, 2000.Concentration:
Comparative Criminology
ARTICLES, Drug Courts: The Second Decade. 31-page monograph prepared on behalf of the U.S.
BOOKS & Department of Justice, Office of Justice Programs, National Institute of Justice, June 2006.
REPORTS
Ferguson, Andrew. A Process and Site-Specific Outcome Evaluation of Maine’s Juvenile Drug
Treatment Court Programs. Submitted to Maine State Department of Health and Human Services.
Office of Substance Abuse. Augusta, ME.
Anspach, Donald, Ferguson, Andrew and Collom, Vincent. Evaluation of Program Completion and
Rearrest Rates Across Four Drug Court Programs. Drug Court Review. 5(1):61-68.
Anspach, Donald and Ferguson, Andrew. Outcome Evaluation of Maine’s Adult Drug Treatment
Court Programs: Submitted to Maine State Department of Health and Human Services, Office of
Substance Abuse. Augusta, ME. 2005.
Anspach, Donald and Ferguson, Andrew. Outcome Evaluation of Maine’s Juvenile Drug
Treatment Court Programs: Fourth Year Outcome Evaluation Report. Submitted to Maine State
Department of Health and Human Services, Office of Substance Abuse. Augusta, ME. 2005.
Anspach, Donald and Ferguson, Andrew. Assessing the Efficacy of Treatment Modalities in the
Context of Adult Drug Courts. Final Report submitted to the U.S. Department of Justice, National
Institute of Justice. Washington, D.C. 2003.
Ferguson, Andrew. Maine Sentencing Research Project 2000. Analysis of State-wide Sentencing
Practices Among Maine’s Superior Courts. Publication presented for the Maine Supreme Judicial
ANDREW S. FERGUSON
Court. September 15, 2001.
Anspach, Donald and Ferguson, Andrew. Project Exodus - Maine’s First Treatment Drug Court.
National Drug Court Institute Review. 3(1):131-132. 2000.
Anspach, Donald and Ferguson, Andrew. Sentencing Patterns in Maine: A Look at Current
Sentencing Practices. Paper presented at the Academy of Criminal Justice Sciences. Orlando,
Florida. 1999.
Anspach, Donald and Ferguson, Andrew. Saving Time and Money: Portland’s Drug Court Shows
How. Paper presented at the Academy of Criminal Justice Sciences. Orlando, Florida. 1999.
Anspach, Donald and Ferguson, Andrew. Maine’s First Drug Court – Project Exodus. National
Drug Court Institute Review. 2(1):116-120. 1999.
Anspach, Donald, Ferguson, Andrew and Monson, S. Henry. A Review and Critique of Maine’s
Sentencing Reform: Much To Do About Nothing. Paper presented at the Academy of Criminal
Justice Sciences. Albuquerque, New Mexico. 1998.
PRESENTATIONS “Outcomes from the Last Frontier: The Anchorage and Palmer Coordinated Resources Projects.”
Presented a the CMHS National GAINS Center Conference on Creating More Effective Services.
Washington D. C. March, 2008.
“Trust Beneficiaries in the Alaska Department of Corrections and Felony IDP Plus Mental Health
Release Programs: Research Findings and Program Results.” Presented at the CMHS National
GAINS Center Conference on Creating More Effective Services. Washington D. C. March, 2008.
“Evaluation of Family Drug Court Programs in Rural Settings – Outcomes from Maine” Presented
at the Seventh Annual Conference of the New England Association of Drug Court Professionals”
September 21, 2007. University of Massachusetts, Boston.
“Evaluating Maine’s Specialty Courts” Presented at a conference entitled “Maine’s Specialty Court
Program Training” October 31, 2006. Maine Department of Public Safety Conference Center,
Augusta, Maine.
“Best Practices in Research Design for Maine’s Family Drug Courts” Presented at a conference
entitled “Substance Abuse: The Impact on Maine Women, Children and Families” May 23, 2006.
Hilton Garden Inn, Auburn, Maine.
“Effective Evaluation Strategies for Problem Solving Courts.” Presentation delivered to the New
England Association of Drug Court Professionals Annual Conference, Boston. 2004.
“Evaluating Maine’s Juvenile Drug Courts.” Presentation to the Statewide Juvenile Drug
Treatment Court Team Training on Implementing Evidence Based Practice, Augusta, ME. 2003.
“Assessing the Efficacy of Treatment Modalities in the Context of Adult Drug Courts.” Presentation
Delivered to the National Institute of Justice, Annual Conference on Criminal Justice Research and
Evaluation, Washington, D.C. 2003.
“Evaluating Maine’s Adult Drug Courts.” Presentation to the Statewide Adult Drug Court Team
Training on Implementing Evidence Based Practice, Portland, ME. 2003.
“Gender-Based Juvenile Justice Data Project: An Analysis of Prevention Efforts for At-Risk Girls in
Maine.” Presentation Delivered to the Juvenile Justice Advisory Group Team Training, Augusta,
ANDREW S. FERGUSON
ME. 2000.
“Factors Associated with Sentencing: Gross Sexual Assault, Unlawful Sexual Contact, Residential
Burglary, and Trafficking in Scheduled Drugs.” Presentation Delivered to the 1999 Maine State
Sentencing Institute, Augusta, ME. 1999.
“Factors Associated with Sentencing:” Presentation Delivered to the 1997 Maine State Sentencing
Institute, Augusta, ME. 1997.
PROFESSIONAL Advisory Board Member, New England Association of Drug Court Professionals.
AFFILIATIONS Advisory Board Member, Maine’s Statewide Drug Court MIS Project.
Advisor, Lewiston Family Drug Treatment Court Steering Committee.
Advisor, Maine’s Statewide Adult Drug Court Steering Committee.
Advisor, Maine’s Statewide Juvenile Drug Court Steering Committee.
RESEARCH Demonstrated experience in developing, conducting and disseminating sponsored research.

SKILLS Includes: knowledge and experience in state and national funding sources; securing funding from
state and national funding sources; planning and managing large research and/or technical
assistance projects; successful report writing and publication.
Demonstrated capacity in program evaluation and policy relevant research.
Strong quantitative and qualitative research skills, including knowledge of major computer-based
statistical and relational database packages (e.g., SPSS, AMOS, ACCESS).
Skilled in the use of a variety of statistical and analytical techniques, including: regression (multiple
and standard linear and logistic, as well as negative binomial), structured equation modeling and
analysis of variance.
Demonstrated ability to communicate and work with broad spectrum of administrators, researchers
and other professionals.
SARAH KRICHELS GOAN
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Research Associate, Hornby Zeller Associates, Inc.: Management consulting firm specializing
in child welfare, juvenile justice, mental health and public assistance (see Sample Projects below).
5/06 – Present.
Institute for Higher Education Policy, Washington, D.C. 9/03 – 4/06.
Research Analyst: Conducted data analysis using SPSS and data from various federal sources
to examine student persistence and degree completion, institutional characteristics and the
benefits of higher education. Contributing author for reports published by the Institute as well as
for two Postsecondary Descriptive Analysis Reports released through the National Center for
Education Statistics.
Research Intern: Conducted background research and performed statistical analysis using SPSS
and confidential data provided by the Office for Postsecondary Education merged with data from
the national Student Record Clearinghouse to examine student persistence.
Outside Consultant, Mathematica Policy Research, Washington, DC: Trained local DC

welfare agency staff on the use of MS Access database developed by Mathematica to track clients
and create required reports. Provided on-site technical support and training as needed. 6/03 –
8/03.
Research Assistant, George Washington Institute of Public Policy, Washington, DC:

Identified and analyzed variables from School and Staffing Survey (SASS). Used the Unified
Agenda, located final rules in the Federal Register, located the dockets using online docket
management systems and created a database summarizing the documents. 10/02 – 8/03.
Program Coordinator, First Year Scholars Program, Tufts University, Medford, MA: Tracked
spending and assessed budget, aided in grant preparation, produced program brochure, contacted
participants, organized weekly schedule/events and planned special events. 4/02 – 8/02.
Administrative Assistant, Peterson Consulting, Boston, MA: Prepared proposals and

presentations, created monthly billing/collections reports, entered data, proof-read final reports,
planned office events, arranged travel for senior staff and prepared bi-monthly time/expense
reports. 1/01 – 3/02.
SAMPLE Town of Waterville: Essential Prevention Services Grant, Waterville ME: Local evaluator
PROJECTS responsible for the analysis of statewide data on youth substance use while guiding the
development and administration of surveys. Provided an updated logic model that complies with
federal regulations. 2008.
Wisconsin Department of Children and Family Services, Online Policy Manual, Madison, WI:
Assisted in the development of the online policy, using previous policies, to create a standard
format that is comprehensive to the state regulations and follows case practice workflow. 2007 –
2008.
SARAH KRICHELS GOAN
(COSII), Augusta, ME: For the evaluation effort to build an infrastructure for agencies to treat
both substance abuse and mental illness at the same time and place, conducted site visits at pilot
sites to assess data capabilities and outline national outcome measures reporting; conducted
telephone interviews with key stakeholders. Designed the preliminary analysis plan to assess the
results of three screening tools implemented at the pilot sites. 2007 – 2010.
Interventions, South Portland, ME: As part of an evaluation to measure the impact of Day
One’s school-based peer-to-peer substance abuse prevention program, the Natural Helpers of
Maine, helped develop new logic model and designed a web-based survey for students to be used
at participating schools throughout the state. In addition, reviewed existing program data and
analyzed data from state’s bi-annual school substance abuse survey to assess the feasibility of
using it to measure program objectives and outcomes. 2007 – 2008.
3
Maine Health Access Foundation (MeHAF), Evaluation Services for I Initiative, Augusta,
ME: Helped design the logic model and evaluation plan for the implementation phase of an
initiative to integrate physical health, behavioral and mental health services throughout Maine.
Reviewed and assessed data sources available for evaluation. 2007.

VA: Pilot-tested web-based time reporting system for statewide workload measurement study to
determine both the time workers have available for case specific work and the time required to
handle cases according to state and federal policy and procedure. Conducted training sessions
for workers in TANF, Food Stamps, Child Protective, Adult Protective and nine other human
services programs across Virginia to participate in the workload study using a web-based tool.
2007.
Family Services continue to increase the number of adoptions of children in public custody, pilot-tested a
web-based survey of service providers and provided SPSS guidance for data analysis of the results.
2006 – 2007.
Incentive Grant, Augusta, ME: For the state, community and program-level evaluation of Maine’s
Strategic Prevention Framework State Incentive Grant, conducted stakeholder interviews, drafted
Needs and Resource Assessment Guide for grantees, and compiled state-level epidemiological
data into county-level profiles to help grantees identify at-risk populations to be targeted by state
grants. Conducted site visits with all grantees, conducted an infrastructure assessment and
provided technical assistance as needed. 2006 – 2009.
Maine Children’s Behavioral Health Services, Implementing a Trauma- informed System of

Care for Children with Serious Emotional Disturbances in Maine, Augusta, ME: Planned and
coordinated 200 field interviews with families in a tri-county area. Provided oversight for the
training, scheduling, data collection and reporting. Provided monthly activity reports to federal
evaluation team and worked on the development of an agency assessment interview tool for part-
time family evaluators for a national evaluation effort to build an infrastructure and implement an
integrated system of care for children with serious emotional disturbances with a focus on young
people who have experienced trauma. 2006 – 2011.
SARAH KRICHELS GOAN
Maine Medical Center in Conjunction with Maine Department of Health and Human Services,
Partnership for Youth in Transition, Augusta, ME: Participated in data collection and
transcription of stakeholder focus groups as part of a process evaluation of systemic and
programmatic changes. 2007.
Families Program Evaluation, Augusta, ME: Visited program sites to collect best practices for
inclusion in bi-annual report and to solicit stakeholder feedback on a proposal to create a single
statewide model for home visiting. 2006 – 2008.
Greater Waterville Prevention Coalition, Evaluation of the Greater Waterville Prevention,

Waterville, ME: Compiled data tables and analysis on youth substance use as well risk and
protective factors for youth. Assisted with calculating and uploading performance measures for an
evaluation effort involving the Drug-free Communities and Essential Substance Abuse Prevention
Services grants. 2006.
making recommendations about the call screeners. 2006.
ARITICLES, Differential Characteristics of Two-Year Schools, U.S. Department of Education: National Center
BOOKS & for Education Statistics. Washington, DC. Forthcoming.
REPORTS
Degree Completions in Areas of National Need, 1996-97 and 2001-02. U.S. Department of
Education: National Center for Education Statistics. Washington, DC. May 2006.
The Investment Payoff: a 50-State Analysis of the Public and Private Benefits of Higher Education.
American Academic, American Federation of Teachers. Vol. 1, No. 2.
The Benefits of Higher Education: A 50-State Analysis. International Higher Education. The
Boston College Center for Higher Education. No. 40, Summer 2005.
The Investment Payoff: a 50-State Analysis of the Public and Private Benefits of Higher Education.
The Institute for Higher Education Policy. February 2005.
Persistence and Attainment Measures for Federal Student Aid Programs: Further Options. U.S.
Department of Education: Office of Postsecondary Education January 2005 (unpublished).
Task Order 38: Persistence and Attainment Measures for Federal Student Aid Programs. U.S.
Department of Education: Office of Postsecondary Education Fall 2004 (unpublished).
Serving the Nation: Opportunities and Challenges in the Use of Information Technology at
Minority-Serving Colleges and Universities. The Alliance for Equity in Higher Education: The
Institute for Higher Education Policy. February 2004.
PRESENTATIONS Krichels Goan, S. “What Spells ‘Success’ in Higher Education?” American Federation of
Teachers. National Conference on Higher Education and Civil and Human Rights. Minneapolis,
MN. April 15-17, 2005.
Krichels Goan, S. “Counting Higher Education as Work Under TANF: Maine’s Parents as
SARAH KRICHELS GOAN
rd
Scholars (PaS) Program.” GW Public Policy Student Association, 3 Annual Poster Conference.
February 26, 2004.
PROFESSIONAL Association for Institutional Research (AIR), member 2005 – 2006.

AFFILIATIONS GW Public Policy Student Association, Treasurer 2003 – 2004.
Phi Beta Kappa, Pi Sigma Alpha (RHO Omicron Chapter), Pi Alpha Alpha
EDUCATION M.A., Public Policy, The George Washington University, Washington, DC, 2004
B.A., Political Science, Summa Cum Laude, Tufts University, Medford, MA, 2001
TECHNICAL SPSS, MS Word, MS Excel, MS PowerPoint, on-line research tools (DataFerret,

SKILLS Thomas and Lexis-Nexis), federal higher education datasets, MS Access, STATA
LINDSAY T. HOMENICK
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Research Policy Analyst, Hornby Zeller Associates, Inc, Management consulting firm
specializing in child welfare, juvenile justice, mental health, and public assistance (see Sample
Projects below). 06/08 – Present
Match Support Specialist, Big Brothers Big Sisters of the So. Adirondacks, Glens Falls, NY:
Assisted in appropriate match development and client satisfaction while insuring child safety and
placement effectiveness. Provided agency representation at recruitment and fundraising event.
2007 – 2008.
Enrollment & Match Specialist, Big Brothers Big Sisters of the Capital Region, Albany, NY:
Conducted enrollment interviews and home visits with children and their guardians as well as
potential volunteers. Organized and oversaw weekend and after school mentor programs.
Provided match support and assistance to volunteers, children, and parents while assessing the
effectiveness and satisfaction of the program and monitoring of child safety. 2005 – 2006.

PROJECTS Performance Audit, Oklahoma City, OK: Conducted onsite interviews with agency
representatives including program supervisors and caseworkers, resource providers, clients,
judges, attorneys, guardian ad litems and court appointed service advocates. Participated in
onsite case reviews and case specific interviews. 2008 – 2009.
Wisconsin Department of Health and Family Services, Division of Children and Family
Services, Online Policy Manual, Madison, WI: Assisted in the production and rewrite of the
state’s child welfare policy in a standard format that is comprehensive to the state regulations. 2008
– 2009.
Annual Program Assessment Reports, Madison, WI: Assisted in the evaluation of the court
improvement initiative involving children in the child welfare and foster care arenas. Identified the
fidelity of court initiatives and assisted in the development of baseline measures for future
monitoring of court outcomes in regard to the safety, permanency and well-being of children in the
child welfare system. Conducted focus groups of conference attendees to measure their
understanding of child welfare-related court matters and to obtain their suggestions for
improvement. 2008.
EDUCATION M.S. W, State University of New York, Albany, NY, 2008

B.S. Psychology, Union College, Schenectady, NY, 2004
Internships: America Works of Albany, Inc, Albany NY. 2007 – 2008.

Conifer Park, Glenville, NY. 2006 – 2007.
Sunnyview Rehabilitation Hospital, Schenectady, NY. 2002.
.
ROBERT JUNKINS
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Help Desk Specialist, Hornby Zeller Associates, Inc. Management consulting firm specializing
8/04 – Present.
Programmer Analyst, L.L. Bean Inc., Freeport, ME: Provided IBM Mainframe COBOL/CICS and
DB/2 production support, on-call support for multiple mainframe batch and online systems and
provided PowerBuilder development and upgrade support. Performed systems analysis and
process improvements for various batch and online systems. Provided systems expertise for co-
brand relationship between employer and credit card vender. 9/97 – 2/04.
Programmer Analyst/PC Desktop Technician, Bath Iron Works, Bath, ME: Provided IBM
Mainframe COBOL/CICS and DB/2 production support, on-call support for multiple mainframe
batch and online systems and provided PowerBuilder development and upgrade support.
Performed systems analysis and process improvements for various batch and online systems.
Performed troubleshooting, repairs and upgrades on individual workstations. Coordinated
planning, purchase and staging for individual workstations. Purchased and installed hardware and
software products and provided individual and small group training. 7/91 – 9/97.
Computer Operator/Associate Programmer/Program Analyst, Maine Savings Bank,

Portland, ME: Provided IBM Mainframe COBOL/CICS and DB/2 production support, on-call
support for multiple mainframe batch and online systems. Performed systems analysis and
process improvements for various batch and online systems. 11/82 – 7/91.
SAMPLE Maine Office of Elder Services Homemaker Program, Augusta, ME:

PROJECTS Developed a web based survey for those who provide elder services using HTML and ASP to
catalogue responses. 2008.
North Carolina Judicial Department, Juvenile Court Assessment, Raleigh, NC: Conducted
case record reviews to determine the courts’ adherence to federal and state interstate placement
of children policy and inclusion of out-of-state participants. 2008.
Interventions, South Portland, ME: Developed a web-based survey to collect data in support of
a Center for Substance Abuse Prevention Service to Science initiative to improve Day One’s
school-based Natural Helper of Maine program. 2007 – 2008.

VA: Assisted in the development and troubleshooting of a web-based data collection tool and led
several on-site training sessions on the use of the tool for a statewide workload measurement
study to determine both the time workers have available for case specific work and the time
required to handle cases according to state and federal policy and procedure. 2007.
Bucksport Bay Healthy Communities Coalition, Essential Substance Abuse Prevention

Evaluation, Bucksport, ME: Developed a series of interactive PDF survey forms to support data
collection for the evaluation of the Community Assistance and Communities Mobilizing for Change
ROBERT JUNKINS
Programs. 2006 – 2007.
Maine Judicial Branch, Evaluation of Maine's Family Drug Treatment Courts, Augusta, ME: For
an evaluation project designed to assess the impact of intensive judicial supervision on child protective
custody cases involving substance abuse among parents, designed and built an MS Access data input
utility to enable workers to collect data from family court dockets for analysis. 2006.
Maine Children’s Behavioral Health Services, Implementing a Trauma-informed System of Care

for Children with Serious Emotional Disturbances in Maine, Augusta, ME: As part of an effort to
build an infrastructure and implement an integrated system of care for children with serious emotional
disturbances who have experienced trauma, created a series of interactive PDFS forms for
administering surveys; and designed and built an application in Visual Basic which provided access to
the various forms from a menu selection; designed and built a procedure to process the survey data and
merge it into a master database in MS Access format. 2005 – 2011.
Greater Waterville Prevention Coalition, Evaluation of the Greater Waterville Prevention

Coalition, Waterville, ME: Converted a manual survey form to a TeleForm document that can be
scanned electronically to capture data for analysis for the Olweus Bullying Prevention Program
component of an evaluation effort involving the Drug-free Communities and Essential Substance
Abuse Prevention Services grants. 2005 – 2006.
Augusta, ME: Created a data entry tool utilizing Microsoft Access 2002 to be used for recording
surveys as part of the evaluation and cost study of people with co-occurring disorders in the state
of Maine. 2005 – 2010.
Alaska Department of Health and Social Services, Statewide Workload Study, Juneau, AK:
Programmed the Gammadyne system to schedule and send broadcast e-mails for the random
moment survey, cleansed scanned data in preparation for analysis and participated in the conduct
of the random moment survey of child welfare workers involved in intake, investigation, case
management of in-home and foster care services, and foster care licensing to measure the time it
takes to work on a case in a quality manner and the time workers have available to devote to case
practice. 2005.
Health Crisis Services, Augusta, ME: Developed a database to capture data collected via
surveys and case record reviews. The database was used in conjunction with other data collected
to determine the extent to which crisis agencies were in conformance with the settlement order
Bates v. Department of Health and Human Services. 2005.
Harborcreek Youth Services, Management Information System, Harborcreek, PA: For a project
involving an assessment of the Residential Services Program’s case tracking needs and selection of a
case tracking system which would enable workers to perform efficiently, create quality documentation
and ensure Title XIX requirements are met, conducted testing of the software program and provided
feedback to developers. 2005.
SACWIS DataMax: Tested, debugged and packaged the software application being marketed
nationally to enable standardized reporting of federal child welfare outcome and other performance
measures by public child welfare agencies. 2005.
projects had on reducing alcohol and drug use among high school students in Maine, responded to
ROBERT JUNKINS
inquiries received through the help desk and assisted the user community with questions, data entry
issues and other various problems. Tracked all calls received and resolutions reached in a database
utilized for research and reporting purposes. 2004 – 2005.
evaluate the Healthy Families, Parents as Teachers and Parents are Teachers Too Home Visiting
projects in all counties in the State of Maine, provided support for administrators through a toll-free
Help Desk line. 2004 – 2009.
ChildNet-PA: Provided technical assistance and training, both on- and off-site, to state and
county employees in the use of the ChildNet-PA case tracking system. Assisted in the code
development and testing of enhancements to the system. 2004 – 2009.
EDUCATION A.A.S., Computer Science, Andover College, Portland, ME, 1982
CERTIFICATION PC Maintenance, Tuning and Repair; Macintosh Maintenance, Tuning and Repair; Small Project
Management; Time Management; Testing Information Systems; DB/2SQL Application
Programming, Performance and Tuning; CICS Command Level Programming; Productivity
Management
TECHNICAL DOS, Windows, COBOL, CICS,DB/2, SQL. Powerbuilder, Xpediter, Microsoft Office, PC,
SKILLS Macintosh, FTP, HTML, JCL, TSO, NEAT/3, RPGII, MS Access, Visual Basic, Gammadyne, Front
Page, MS SQL Server, TeleForm, ADOBE Designer
PAUL A. KNIPSCHEER
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Data Analyst, Hornby Zeller Associates, Inc. Management consulting firm specializing in child
welfare, juvenile justice, mental health and child care (see Sample Projects below). 7/06 –
Present.
Graduate Assistant, University of Arkansas at Little Rock, Little Rock, AR: Provided
administrative support to faculty and staff, conducted survey, compiled research and wrote reports.
5/05 – 8/05.
Substitute Teacher, Conway Public School District, Conway, Arkansas: Presented teachers’
lesson plans during both single-day and multiple-day absences. 9/04 – 5/05.
Affiliate Relations Associate, National Alliance on Mental Illness (NAMI), Arlington, VA:
Oversaw and assisted in the development of numerous college-level campus chapters; responded
to clients’ requests for information and resources; performed data entry, organized spreadsheet
information and handled client correspondence; summarized and posted journal articles related to
advocacy; wrote news articles relevant to education and support; and provided support to the
Affiliate Relations Manager in outreach and promotional efforts. 9/03 – 3/04.
State Relations Intern, National Alliance on Mental Illness (NAMI), Arlington, VA: Prepared
spreadsheets, statistics, and information for managers’ meetings. Created the necessary
materials and developed strategic plan for the implementation of the college affiliate initiative. 5/03
– 8/03.
Information Specialist Intern, Winrock International, Little Rock, AR: Managed various
information resources, researched and recorded project histories and reorganized Winrock’s
library archives. 5/01 – 8/01.

Services, Ad Hoc Reports, Little Rock, AR: Developed and prepared ad hoc reports in request
for research analysis, review, and investigation. Completed literature reviews, data analysis, and
developed documentation of queries and databases for future reference and use. 2008 – 2009.
University of Arkansas, Child Welfare Workforce Grant Initiative, Grant Proposal, Little
Rock, AR: Drafted a multi-tiered evaluation plan for use by university faculty to measure the
outcomes of a proposed child welfare workforce project. 2008.
Arkansas Department of Health and Human Services, Division of Children and Family,
Arkansas Supervisory Review Tool, Little Rock, AR: Managed an intranet website that enabled
the agency’s county supervisors to conduct required quarterly reviews of all open cases in their
PAUL A. KNIPSCHEER
respective counties and eliminated the use of paper forms and related time-consuming activities.
Responded to related questions from clients and updated data and case pulls on a continual basis.
Generated detailed, quarterly reports to be used by Executive Staff. 2007 – 2009.
Arkansas Department of Health and Human Services, Division of Children and Family, Re-
Entries into Foster Care Evaluation, Little Rock, AR: Developed a methodology which utilized
SACWIS data to capture comparative groups of children who exit foster care to determine if they
returned to care within one year of discharge. Drafted a report which included demographic
comparisons of children who did and did not re-enter as well as that of service provision, location,
exit reasons, family structure, removal reasons and prior maltreatment history. 2007 – 2008.
Arkansas Department of Human Services, Division of Children and Family Services,

Arkansas Fatherhood Impact Initiative Grant Proposal, Little Rock, AR: Developed and
submitted grant application to the National Quality Improvement Center. 2007.
Arkansas Department of Human Services, Division of Children and Family Services, Case Plan
Policy Evaluation, Little Rock, AR: Created a project methodology which utilized data from the
state’s SACWIS system, case plan quality reviews and included development and administration
of an extensive survey to more than 1,500 stakeholders. Ensured data accuracy and analyzed
results. Drafted the report with accompanying tables, charts and text that present findings on the
case planning outcomes and stakeholder feedback. 2007.
Arkansas Department of Human Services, Division of Children and Family Services &
Division of Behavioral Health Services, Hope for Drug Affected Children and Families in
Arkansas Grant Proposal, Little Rock, AR: Developed and submitted a grant application to the
federal Children’s Bureau. 2007.

Independent Living Program Evaluation, Little Rock, AR: Using data from the state’s SACWIS
system and input received from approximately 40 intensive interviews throughout the state, assess
the state’s independent living program to identify its effectiveness and efficiency. 2007.
Arkansas Department of Human Services, Division of Children and Family Services, Special
Board Rates Evaluation, Little Rock, AR: Performed field work to fulfill the qualitative
component of this special report. Conducted on-site interviews with agency area managers and
led on-site focus groups. Documented detailed site-visit summaries which were used for analysis.
2007.
Arkansas Department of Human Services, Division of Children and Family Services, Family
Preservation Services Evaluation, Little Rock, AR: Developed a revised methodology which
incorporated a comparison group of cases by which outcomes were measured to identify the
benefits of the program. Conducted on-site interviews with caseworkers and other stakeholders
throughout the state to gather information about the quality and provision of services. Conducted
data analysis and drafted a report which illustrated the benefits of intensive, time-limited
intervention efforts over longer yet less concentrated involvement with families. 2006 – 2009.

Compliance Outcome Report (COR), Little Rock, AR: Conducted a quality review of the
Compliance Outcome Reports’ measures. Developed a detailed User Guide which outlines each
compliance item’s data elements, exclusions and relevant details which will be used to assist
caseworkers in meeting policy standards and appropriately documenting case-related activities.
2006 – 2007.
PAUL A. KNIPSCHEER
Connecticut Judicial Branch, Court Support Services Division, Connecticut Service Needs
Study: 16 and 17 Year-Old Court-Involved Youth, Hartford, CT: Assisted in the collection and
research of literature in order to compile a comprehensive review of corrective models and
programs for court-involved youth. 2006 – 2007.
Arkansas Department of Human Services, Division of Children and Family Services &
Division of Youth Services, Transition to Independence for Youth with Mental Illness in
State Custody Grant Proposal, Little Rock, AR: Developed and submitted a grant application to
the National Institute of Health. 2006.
Arkansas Department of Human Services, Division of Children and Family Services, Child
Maltreatment Investigations Evaluation, Little Rock, AR: Performed data collection for this
special study. Assisted in the facilitation of focus groups and completion of case reviews. 2006.

Adoption Opportunities Grant, Little Rock, AR: Served as the primary data analyst and
technical writer for this multi-year demonstration project funded under the Adoptions Opportunities
Grant, which aims to increase the frequency of adoptions via a localized, grassroots networking
approach. Created data collection tools, coordinated data collection efforts, administered surveys
and created, edited and published “Promising Practices” booklets on an annual basis. 2006 –
2009.
Arkansas Department of Human Services, Division of Children and Family Services, Annual
Report Card (ARC), Little Rock, AR: Assisted in the production of this annual report for
legislative consumption by ensuring quality and data accuracy in the review process. Delivered
report copies to the appropriate legislative committees. 2006 – 2009.

Quarterly Performance Report (QPR), Little Rock, AR: Assisted in the production of quarterly
reports for legislative consumption by ensuring quality and data accuracy in the review process.
Delivered report copies to the appropriate legislative committees. 2006 – 2009.
EDUCATION Master of Public Administration, University of Arkansas at Little Rock, Little Rock, Arkansas, 2006
Bachelor of Arts in Political Science, cum laude, Villanova University, Villanova, Pennsylvania,
2004
ARITICLES, Suicides Show Need for Campus Priority on Mental Health, The NAMI Advocate. Winter 2004: 38-
BOOKS & 39.
REPORTS
TECHNICAL Word, Excel, PowerPoint, Access, Outlook, FrontPage, PhotoShop, Final Cut Studio, SPSS,
SKILLS SACWIS, TASS
DOUG LANDIS
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Research Associate, Hornby Zeller Associates, Inc. Management consulting firm specializing
11/00 – Present.
Hershey Chocolate, Hershey, PA. 5/79 – 7/99.
Area 1 Training Coordinator: Developed and implemented a training program to meet the
training needs of the area. Initiated a Computer Based Training program for the operation of the
Bar Molding lines. Defined jobs, tasks and target audience. Developed training materials.
Interviewed and selected training employees from each department. Established clear and
measurable goals for training employees. Coordinated new equipment training between the
employees and equipment vendor.
Area 1 Waste/Rework Reduction Leader: Established and worked with teams to develop a plan
for reducing waste and rework in specific departments. Determined the proper training for each
team member. Reduced the rework percentage and implemented cost saving measures through
waste reduction. Received certification to teach Interaction class through Development
Dimensions International and in-house Teambuilding.
Supervisor: Assigned duties to 75 – 100 employees. Maintained standards of product quality and
productivity. Ensured safe working conditions. Coordinated product availability with production
scheduling.
SAMPLE North Carolina Judicial Department, Juvenile Court Assessment, Raleigh, NC: Participated in
PROJECTS case file reviews to collect data on the effectiveness of the interstate placement of children and
involvement of out-of-state participants in the court process. 2008.
Families Program Evaluation, Augusta, ME: Performed functionality testing of the web-based
version of the case tracking and reporting application used by home visitors to manage cases,
report visits with families and document family and child progress. 2007 – 2009.
Assisted with the identification and categorization of the placement needs of children in substitute
care and surveyed childcare institutions in order to gauge systemic capacity to serve children with
varying special needs as part of a needs assessment of foster care placement services for Fulton
and DeKalb Counties. 2007.

selection of a case tracking system which would enable workers to perform efficiently, performed
basic function testing of the selected system and discussed potential issues with the software
representative. 2007.

VA: Participated in the random moment survey portion of the workload study collecting data from local
DOUG LANDIS
participants via e-mail and telephone to assist in the measurement of time staff have available for case
specific work. 2007.
Family Services continue to increase the number of adoptions of children in public custody, developed
three survey tools: Federal Adoption Assistance Subsidy Survey, State Adoption Special Services
Subsidy Survey and AdoptOhio Kids Funds Survey. 2006 – 2007.
CT: Conducted case record reviews for a comprehensive service need study for 16 & 17 year-old court-
involved youth. 2006 – 2007.
Analysis, Anchorage, AK: As part of a workload study designed to evaluate work flow processes
to identify potential areas for improved efficiencies and determine staffing needs, conducted data
entry and data analysis of workload surveys, contacting workers as necessary. 2006.
Greater Waterville Prevention Coalition, Evaluation of the Greater Waterville Prevention,

Waterville, ME: Conducted data entry of survey results and wrote an outline of the analysis of
survey data for an evaluation effort involving the Drug-free Communities and Essential Substance
Abuse Prevention Services grants. 2006.
making recommendations about the call screeners. 2006.
Shadowed caseworkers in Preventive Services, Child Protective Services and Foster Care to
validate data reported by study participants as part of a workload study to determine time workers
have available to devote to case practice and what time is needed to handle cases in a quality
manner. 2006.
Erie County Office of Children and Youth, Quality Assurance, Erie, PA: Conducted on-site
reviews of case records to determine whether the criteria that are used to determine whether a
case should be closed were appropriate. 2004 – 2006.
Alaska Department of Health and Social Services, Office of Children’s Services, Statewide
Workload Study, Juneau, AK: Participated in the conduct of the random moment survey of child
welfare workers involved in intake, investigation, case management of in-home and foster care
services, and foster care licensing to measure the time it takes to work on a case in a quality
manner and the time workers have available to devote to case practice. 2005.
Support Quality Assurance, Columbus, OH: As part of the effort to help the Department of Job
and Family Services continue to increase the number of adoptions of children in public custody,
conducted quality control reviews of tables and related data used for reporting purposes. 2004 –
2007.
DOUG LANDIS
ChildNet-PA: Provided training and technical assistance to state and county child welfare
workers in the use of the ChildNet-PA case tracking system. Provided onsite technical assistance
to county workers on how to use the system from receipt of a call of abuse and/or neglect, through
to disposition of the investigation, through to case management including removing a child from
the home and authorizing services. Performed basic functionality testing of the system. Wrote
case scenarios for general protective and child protective sample cases with various allegations.
2002 – 2009.
Pennsylvania Department of Public Welfare, Technical Assistance and Staff Support for
Needs-based Planning and Budgeting, Harrisburg, PA: Developed system requirements for
the Department of Public Welfare’s Annual Report on Child Abuse, Adoption and Foster Care
Automated Reporting System (AFCARS) and various state forms automated by the state of
Pennsylvania. Conducted case record reviews and documented AFCARS elements. Compared
documentation to AFCARS information reported by each county to identify areas of inconsistency
which may negatively impact a county’s federal outcome measures. Assisted with development of
an improvement plan. On a semi-annual basis, received county AFCARS file submissions,
decrypted the county files, identified and analyzed data inconsistencies and possible penalties,
produced the Data Quality and Penalty Calculation reports, transferred the data to a remote
location and communicated results to the counties. Documented all steps involved in this process
in an AFCARS Submission Procedure manual. Developed a Software Requirement Specification
Documentation to provide a detailed description of all fields associated with the state mandated
CY28 form and AFCARS system. Conducted data analysis in response to ad hoc data requests
which provide short turnaround analyses responding to policy makers’ and other stakeholder data
requests. Assisted in the semi-annual production of county data packages, including the writing of
key data highlights. Assisted in the analysis and report writing of Quality Services Reviews used to
measure local CFSR performance, generated the CY-28 reports and performed data analysis for
the annual Family Centers Report as part of a statewide effort to improve service planning by
coordinating local data development. 2002 – 2009.
Arkansas, Quality Assurance, Little Rock, AR: Conducted telephone interviews of caseworkers,
casework supervisors and foster parents regarding the recurrence of child maltreatment, child re-entry
into foster care after previous placement and multiple placements of children while in foster care.
2000 – 2007.
Pennsylvania Department of Public Welfare, PACWIS, Harrisburg, PA: Provided training to local
county personnel in the use of the Pennsylvania Automated Child Welfare Information System
(PACWIS). Responsible for understanding child welfare policy implications as PACWIS was
implemented statewide and navigation of the case management automated tool. Provided analysis of
problems encountered during the testing of the PACWIS program. Developed scripts needed to
complete the testing process. Submitted reports and feedback to the development staff. Received
training in Boot Camp for Software Testers class. 2000.
EDUCATION B.S., Music Education, Lebanon Valley College, Annville, PA, 1978
CERTIFICATION Interaction (DDI)
TECHNICAL Microsoft Word, PowerPoint and Windows OS

SKILLS
CHRISTINA M. LYNN
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Project Manager, Hornby Zeller Associates, Inc. Management consulting firm specializing in
7/01 – Present.
Journalism Editor in Chief, Central Baptist College, Conway, AR: Utilized resources to
increase student involvement as well as community involvement. Supervised and motivated a
team of twenty to meet precise deadlines. Ensured that the staff produced quality work within
efficient time frames. 8/95 – 6/97.
Manager, Fred’s, Inc., Little Rock, AR/Monett, MO: Supervised an exceptional crew of
committed employees and guided them to be resourceful and productive. Maintained all store
paperwork including employee files, time sheets, payroll, invoices, and warrants. Worked with
Employee Relations to maintain high, yet obtainable goals. Trained crew in techniques and
provided guidance enhancing them to work with different personalities as a team and under
intense pressure to accomplish specific goals. 5/96 – 7/01.
SAMPLE Arkansas Department of Human Services, Division of Children and Family Services, Re-
PROJECTS entries into Foster Care Evaluation, Little Rock, AR: Served as project manager in the analysis
of the re-entry of children into foster care which explored the characteristics of children most likely to
return. 2007 – 2009.
Arkansas Department of Human Services, Division of Children and Family Services, Garrett’s
Law Report, Little Rock, AR: Served as project manager to ensure accuracy in the annual
completion of reports that isolate incidents of recorded or investigated neglect under Act 1176
(Garrett’s Law) for the state of Arkansas. 2007 – 2009.
Services, Family Preservation Services Evaluation, Little Rock, AR: Served as project
manager for an evaluation of the family preservation program which measured the benefits of
intensive, time-limited intervention efforts over longer yet less concentrated involvement with
families. 2007 – 2008.
Services, Worker Turnover Report, Little Rock, AR: Ensured the accuracy of the development
of monthly, bi-annual, and annual reports indentifying trends over time. Reports detailed the number
of employees at a point in time, the number of employees that left within six months, the number of
employees that left within a year, calculating the resulting turnover percentage of employees at any
given time. 2008 – 2009.
Services, The Impact of Welfare Reform on Child Welfare, Bi-annual Reports, Little Rock, AR:
Served as project manager in the review and production of bi-annual reports which report on the
impact of child welfare based on the transition of families from AFDC to TANF as a result of the
Personality Responsibility and Work Opportunity Reconciliation Act of 1996. 1998 – 2009.
CHRISTINA M. LYNN
Services, Ad Hoc Reports, Little Rock, AR: Developed and prepared ad hoc reports in request
for research analysis, review and investigation of specific issues. Completed literature reviews, data
analysis, and developed documentation of queries and databases for future reference and use.
2008 – 2009.
Arkansas Department of Health and Human services, Division of Children and Family
Services, Developing Local Capacity to Produce Federal Measures for the Second Round of
Child and Family Service Reviews (CFSR’s), Little Rock, AR: Participated as a state reviewer in
the second round of CFSR’s conducted by the Children’s Bureau which measures a state’s ability to
meet safety, permanency and well-being standards.. 2008 – 2009.

Arkansas Fatherhood Impact Initiative Grant Proposal, Little Rock, AR: Assisted in the
development of a proposal for a grant, ensuring portions of the proposal were completed in a
comprehensive manner meeting proposal specifications. 2007.
DHHS Statistical Report, Little Rock, AR: Served as project manager and liaison between
Research and Statistics Staff, DCFS staff and HZA staff. 2004 – 2009.

Protection or Services Cases, Madison, WI: Formatted, reviewed and edited project-related
documents in an effort to determine the ability of the courts to meet federal and state regulations
and best practice standards. 2004.
Arkansas Department of Health and Human Services, Division of Children and Families
Services, Adoption Opportunities Grant, Little Rock, AR: Served as project manager to
ensure accuracy in the development of data collection tools, quarterly reports, annual reports and
short-term outcome reports. Collaborated with other states funded through the grant at the
“Presentation for Children’s Bureau Adoption” meeting. Generated a quarterly outcomes report
which outlined compliance with the goals set forth within the federally-funded adoption
opportunities grant. 2003 – 2008.
Contract Monitoring Reports, Little Rock, AR: Served as project liaison between management
and monitors. Generated outcomes, text, tables and charts to provide a detailed overview of
contracted programs. 2002 – 2004.
Special Sub-reports, Little Rock, AR: Generated special reports requested by Arkansas
Legislative Committees. Reports included topics such as: siblings in foster care, children
continuing to receive services after returning home and re-entry into foster care. 2002 – 2009.
Compliance Outcome Review Committee, Little Rock, AR: Reviewed Arkansas standards
regarding a series of lawsuit-driven compliance issues for accuracy and validity to make certain
that the Department of Children and Family Services provided quality services to the clients it
serves. Contributed to development of an improved report which represented the department’s
new goals and commitment to best case practice. 2002 – 2009.
CHRISTINA M. LYNN
Quarterly Performance Report, Little Rock, AR: Served as project manager ensuring data
accuracy in the review process and production of the quarterly report for legislative consumption.
Generated text, tables and charts that clearly and succinctly interpreted and described data on
child welfare outcome measures as well as specific lawsuit issues and performance indicators.
Coordinated multi-unit review process. Created presentation materials for legislative review. 2001
– 2009.
Annual Report Card, Little Rock, AR: Served as project manager ensuring data accuracy in the
review process and production of the annual report for legislative consumption. Generated text, tables
and charts that clearly and succinctly interpreted and described data on child welfare outcome measures
as well as specific lawsuit compliance issues and performance indicators. Coordinated multi-unit review
process. Created presentation materials for legislative review. 2001 – 2009.
EDUCATION B.A., Sociology and Anthropology, University of Arkansas of Little Rock, Little Rock, AR, 1999
Central Baptist College, Conway, AR, 1997

DANIELLE M. MAURICE
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Policy Analyst/Evaluator, Hornby Zeller Associates, Inc. Management consulting firm
Case Manager, Counseling Services, Inc., Biddeford, ME: Provided assistance to children and
youth with mental health disorders and their families with communicating their needs, coordinated
support networks and advocating for services within the community. 2005 – 2007.
Adjunct Instructor, George Washington University, Washington, D.C.: Taught a graduate

course on Research Methods for Health Professionals using the Blackboard distance learning
platform. 2003 – 2006.
Special Education Teacher, Chicopee Public Schools, Chicopee, MA: Taught a group of
special education students and matched peers in a pre-school inclusion classroom during a
summer session program. 2000.
SAMPLE Connecticut Department of Children and Families, Statewide Assessment of Systems and
PROJECTS Services Pertaining to the Sexual and Physical Abuse of Children, Hartford, CT: Served as
project manager in the analysis of service needs and outcomes for children sexually abused
and/or seriously physically abused and maltreated using a statewide data extract. Participated in
interviews with child advocacy center and multi-disciplinary team representatives including
coordinators, medical personnel, prosecutors, law enforcement and agency staff. Led the
literature review effort and oversaw the data analysis of data retrieved from the statewide
management information system and qualitative data. 2008 – 2009.
Maine Department of Health and Human Services, Office of Elder Services, Request for
Proposal Development, Augusta, ME: Assisted in the analysis of options for restructuring the
Office’s homemaker program, including the integration of two new homemaker programs, and the
development of a RFP for homemaker services. 2008.
Wisconsin Department of Health and Family Services, Division of Children and Family
Services, Online Policy Manual, Madison, WI: Assisted in the production and rewrite of the policy
in a standard format that is comprehensive to the state regulations and follows workflow processes.
2008 – 2009.
North Carolina Judicial Department, Juvenile Court Assessment, Raleigh, NC: Participated in
case file reviews and interviews of key stakeholders to collect data on the effectiveness of the
interstate placement of children and involvement of out-of-state participants in the court process.
2008.
Participated in the on-site case reviews of Title IV-E eligibility cases to ensure determinations were
DANIELLE M. MAURICE
Kennebec, ME: Participated in data collection and statistical analysis for an outcomes evaluation
of a drug court developed to serve offenders with co-occurring disorders.
2008 – 2009.
Incentive Grant, Augusta, ME: Provided a semi-annual update on substance abuse trends
making a comparison on the regional and national levels. Participated in data collection and
analysis resulting in epidemiological report for the Maine State Office of Substance abuse.
2008 – 2009.
RELATED Doctoral Dissertation, Brandeis University, Waltham, MA: Perceptions of Justice in the
EXPERIENCE Criminal Justice System: The Experience of Non-Offending Caregivers of Child Sexual Abuse
Victims. Present.
Research Assistant, Massachusetts Children’s Alliance, Boston, MA: Program evaluation of

Children’s Advocacy Centers and other multidisciplinary intervention teams throughout
Massachusetts. 2004 – 2005.
Research Assistant, Communities for People, Boston, MA: Literature review, research
presentation, submitted a paper for publication on topics related to foster care. 2003 – 2005.
Masters Thesis, Brandeis University, Waltham, MA: Predictors of Emotional and Psychological
Functioning and Improvement Patterns in Sexually Abused Children: The Role of the Criminal
Justice System. 2003.
First Year Research Project, Brandeis University Waltham, MA: Understanding the Duration of
Child Abuse Cases in the Criminal Justice System. 2002.
MANUSCRIPTS Maurice, D.M., Cross, T.P. and Gershuny, B.S., Predictors of Behavioral and Psychological
Functioning and Improvement Patterns in Sexually Abused Children: The Role of the Criminal
Justice System, in preparation.
White, A.W., Cross, T., Leavey, J.M., Mosely, P., Chawla, N., Sherburne, W. and Maurice, D.,
Understanding Family Reunification for Children in Specialized Foster Care, in preparation.
Walsh, W.A., Lippert, T., Cross, T.P., Maurice, D.M., and Davison, K.S., How Long to Prosecute
Child Sexual Abuse for a Community Using a Children’s Advocacy Center and Two
Comparisons?, Child Maltreatment, February 2008.
PRESENTATIONS Perceptions of Justice in the Criminal Justice System: A Review and Synthesis, 8th International
Family Violence Research Conference, Portsmouth, NH, July 2004.
Predictors of Behavioral and Psychological Functioning and Improvement Patterns in Sexually

Abused Children, International Conference of Statistics, Combinatorics, and Related Areas,
Portland, ME, October 2003.

Abused Children: The Role of the Criminal Justice System, 7th International Family Violence
Research Conference, Portsmouth, NH, July 2003.

DANIELLE M. MAURICE
Abused Children: The Role of the Criminal Justice System, San Diego Conference on Child and
Family Maltreatment, San Diego, CA, February 2003.
Understanding the Duration of Child Abuse Cases in the Criminal Justice System, 6th
International Family Violence Research Conference, Portsmouth, NH, July 2002.
EDUCATION Ph.D., Social/Developmental Psychology, Brandeis University, Waltham, MA, 2008

A.B.D., Social/Developmental Psychology, Brandeis University, Waltham, MA, 2004
M.A., Psychology, Brandeis University, Waltham, MA, 2003
B.A., Summa Cum Laude, Psychology and Special Education, Elms College, Chicopee, MA, 2000
KRISTEN M. McAULEY
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Evaluator/Policy Analyst, Hornby Zeller Associates, Inc. Management consulting firm
Family Treatment Drug Court Coordinator/Juvenile Treatment Drug Court Coordinator, Maine
Judicial Branch, Augusta, ME: Responsible for the administration and oversight of three family drug
courts throughout the state, ensuring statewide consistency with drug court protocols, forms,
procedures, treatment quality, data collection and information sharing. Facilitated the eventual
expansion (to six courts) of the state’s juvenile drug court program, providing program coordination and
serving as the first Judicial Branch Juvenile Treatment Drug Court representative. Responsible for
conducting program research, assisting with policy reform and supporting drug court judges. Served as
Judicial Branch liaison between the Department of Health & Human Services, the Office of Substance
Abuse, the Department of Corrections, local substance abuse and mental health treatment providers,
program evaluators, attorneys and federal funding agencies, including the Department of Justice and
SAMHSA. Served on associated administrative committees, including the State Substance Abuse &
Child Welfare Committee. Managed grants received on behalf of the Family Treatment Drug Courts,
including budget preparation, report provision, contract preparation and oversight. Helped initiate the
non-profit Maine Association of Specialty Court Professionals, successfully planning two statewide
conferences. Worked with the Office of Substance Abuse and the Department of Health & Human
Services to develop a statewide plan for sustainability of the family drug court system and its anticipated
future expansion. 1/05 – 5/07.
Intern, Bethlehem Haven, Pittsburgh, PA: Interned at a mental health clinic located in a
women’s homeless shelter. Worked with a mental health nurse and outreach social worker to
provide support for men and women with multiple health problems. Led weekly educational
groups with clients at the shelter’s drop-in clinic. Groups focused on how to build positive
relationships, maintain one’s mental health, and communicate with others. Participated in weekly
community outreach procedures to provide health supplies for the homeless population, identify
individuals who might need medical help, and maintain communication with the clinic’s clients.
6/04 – 8/04.
Research Associate, UPMC Western Psychiatric Institute, Pittsburgh, PA: Research

Associate on a study examining mental health issues of juveniles in a correctional facility.
Conducted structured clinical interviews (K-SADS) to determine psychological diagnosis of juvenile
delinquents. Assisted Principal Investigator and Project Coordinator with the development of a
quarterly report for the Juvenile Detention Center Association of Pennsylvania. Responsible for
data analysis using the SPSS statistical system. 1/04 – 6/04.
Research Associate III, University of Pittsburgh, School of Pharmacy, Pittsburgh, PA:

Research Associate on a study exploring risk factors for substance abuse in adolescent males and
their biological parents. Conducted structured clinical interviews with participants to determine
psychological diagnosis. Experience with diagnosis of various psychiatric disorders, including
mood disorders, anxiety disorders, Substance Dependence, and Conduct Disorder. Assisted
Project Coordinator in daily functioning of study by building strong relationships with numerous
Mental Health agencies via weekly updates on status of recruitment and activity. Responsible for
the active recruitment of participants by traveling to Inpatient and Outpatient Facilities. Developed
KRISTEN M. McAULEY
and implemented travel plan, allowing for on-site subject assessment at different treatment
facilities. Responsible for the training of new employees. Promoted from Research II to Research
III in one year. 2/02 – 8/03.
Intern, Pinella’s Marine Institute, St. Petersburg, FL: Assisted with teaching and administrative
duties at a juvenile delinquency center. Developed demographic survey of students. Interviewed
students and analyzed survey data, correlating rates of drug use, criminal behavior, and parental
behavior among the students using the SPSS statistical system. 6/00 – 8/00.
SAMPLE Connecticut Department of Children and Families, Statewide Assessment of Systems and
PROJECTS Services Pertaining to the Sexual and Physical Abuse of Children, Hartford, CT: Participated
in interviews with child advocacy center and multi-disciplinary team representatives including
coordinators, medical personnel, prosecutors, law enforcement and agency staff. 2008 – 2009.
Oklahoma Legislative Service Bureau, Oklahoma Department of Human Services

Performance Audit, Oklahoma City, OK: Conducted onsite interviews with agency
North Carolina Judicial Department, Juvenile Court Assessment, Raleigh, NC: Project
manager for an evaluation of the effectiveness of the juvenile court’s role and responsibility in the
interstate placement of children. Conducted case record reviews and interviews with key
stakeholders. Drafted the report summarizing the courts’ adherence to federal and state ICPC
policy and inclusion of out-of-state participants. 2008.
Mapped policy to the state’s SACWIS, eWiSACWIS, as policies were reformatted for inclusion in
the online policy manual. 2007 – 2008.
Alaska Court System, Evaluation of the Palmer Coordinated Resources Project, Palmer, AK:
Conducted interviews with key stakeholder and participants. Assisted in the final technical report for a
comprehensive evaluation of a mental health court, the Palmer Coordinated Resources Project, to
determine program effectiveness and to contribute to literature and discussion of mental health courts
nationally. 2007 – 2008.
Wisconsin Supreme Court, Director of State Courts Office, State Courts Role in the
Effective Interstate Placement of Children, Madison, WI: Coordinated and conducted case
reviews and interviews of judicial staff in several counties across the state in the assessment of
the courts’ interstate placement process and compliance with state statutes. 2007 – 2008.
Incentive Grant, Augusta, ME: For the state, community, and program-level evaluation of Maine’s
Strategic Prevention Framework State Incentive Grant, reviewed and rated county-based strategic plans
in order to provide constructive feedback to both the state and county. Refined evaluation matrix for
state and national levels. 2007 – 2009.
(COSII), Augusta, ME: As project manager for the evaluation effort to build an infrastructure for
agencies to treat both substance abuse and mental illness at the same time and place, led report-writing
efforts and attended meetings. 2007 – 2010.
KRISTEN M. McAULEY
Conducted testing of a web-based placement tool designed to assist with foster care placement
needs as part of a needs assessment of foster care placement services for Fulton and DeKalb
Counties. 2007.
evaluate the Healthy Families, Parents as Teachers and Parents are Teachers Too home visiting
projects in all counties in the State of Maine, conducted research and assisted with report-writing
for the Annual Report, Family Survey Report and Program Practices Report. 2007 – 2008.

Care for Children with Serious Emotional Disturbances in Maine, Augusta, ME: As part of an
effort to build an infrastructure and implement an integrated system of care for children with
serious emotional disturbances who have experienced trauma, assisted with the evaluation intake
coordination efforts, assigned evaluators to conduct family interviews and wrote the monthly
reports. 2007 – 2011.
Day-One Natural Helper’s of Maine, Portland, ME: Performed a literature review supporting the
program’s theory of change model, which states that a peer-driven program can help to eliminate
negative academic conditions and create a healthy school environment. 2007 – 2008.
University of Southern Maine, Higher Education Alcohol Prevention Program, Portland, ME:
As part of an effort to reduce alcohol consumption and consequences on college campuses,
organized and facilitated focus groups to identify student perceptions of alcohol use and campus
culture. 2007 – 2008.
EDUCATION M.P.H., Behavioral and Community Health Sciences, University of Pittsburgh Graduate School of
Public Health, Pittsburgh, PA, 2004. Master’s Thesis: Adolescence Explored: Mental Health &
Substance Abuse in an Underserved Population.
B.A., Human Development, Mental Health and Wellness Track, Eckerd College, St. Petersburg,
FL, 2001
CARLOTTA M. PATTERSON
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Training Specialist, Hornby Zeller Associates, Inc. Management consulting firm specializing in
2008 – Present.
Abuse Registry Counselor, Florida Abuse Hotline, Tallahassee, FL: Assessed allegations of
abuse and neglect of the elderly, disabled and children. Entered reports in the Abuse Registry
Data system while providing referral contacts for those in need of assistance. 2007 – 2008.
Family Care Manager, Intervention Services Inc., Kissimmee, FL: Provided care management
services which included assessment, planning, monitoring and advocacy for children from intake
to discharge. Developed service plans and updated them whenever interventions or timelines
needed revisions. Provided referral contacts for children and families in need of community
services. 2005 – 2007.
Juvenile Probation Officer, Department of Juvenile Justice, Orlando, FL: Supervised youthful
offenders in the community while coordinating services for offenders and their families. Provided
written reports for the courts and ensured offender compliance with court orders. 2002 – 2005.
Case Manager, Corrections Corporation of America, Okeechobee, FL: As co-chair of a

multidisciplinary treatment team, provided and implemented individual treatment plans. Assisted
unit manager in unit activities. Facilitated group and individual counseling while providing crisis
intervention services. Developed a curriculum and provided training for new staff. 1998 – 2002.
Mental Health Counselor, Career Service Development, Okeechobee, FL: Developed and
implemented individual treatment plans for youthful offenders while providing crisis intervention
services. Provided relapse prevention services for offenders. 1997 – 1998.
SAMPLE Trainer, Training Services for the Department of Children and Families Florida Abuse
PROJECTS Hotline, Tallahassee, FL: Provide on-site training to call-takers at the Florida Abuse Hotline.
2008 – 2009.
Assessment, Tallahassee, FL: Conducted case reviews to assess whether there was an
were. 2008.
EDUCATION B. A. , Florida Atlantic University, Boca Raton, FL, 1991-1997

TIMOTHY R. REED
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Information Technology Manager, Hornby Zeller Associates, Inc. Management consulting
firm specializing in child welfare, juvenile justice, mental health and public assistance (see Sample
Computer Technician, Steel Construction Worker, Dahlgren Construction, Yarmouth, ME:

8/01 – 5/03.
United States Air Force. 1981 – 2001.
Superintendent, National Radar Cross Section Test Facility, HAFB, NM
Local Area Network Administrator, RATSCAT, HAFB, NM
Supervising Manager, Communications Shop, 4077 Provisional, Kuwait
Supervising Manager, Data Management Element, HAFB, NM
SAMPLE Georgia Department of Human Resources, Title IV-E PIP Case Review, Atlanta, GA:
PROJECTS Participated in on-site case reviews of Title IV-E eligibility cases to ensure determinations were
part of Georgia’s Title IV-E Program Improvement Plan. 2008
Assisted in the development of a search engine to search for policy from the state’s SACWIS,
eWiSACWIS, as part of the online policy manual project designed to reformat the state’s policy
into a workflow process structure. 2007 – 2008.
Virginia Department of Social Services: Workload Management Study Update, Richmond,

VA: Programmed Gammadyne system to broadcast e-mails for the conduct of a random moment
survey of caseworkers, supervisors and support staff. Maintained security for data collected on a
web-based system of time staff spent on case work. Coded and data entered random moment
survey responses into a web-based tool used to determine the time staff have devote to casework.
2007 – 2008.
Maine Office of Elder Services Homemaker Program, Augusta, ME: Assisted in the services
needs evaluation of a community based program for elderly and disabled clients. Developed a
database to catalogue survey responses and reviewed a web-based survey of residential service
coordinators to verify the program’s completeness. Provided oversight in the population of survey
responses as they were scanned into the Gammadyne system. 2008.
Interventions, South Portland, ME: Provided database testing and configuration of web-based
surveys for data collection in support of the Center for Substance Abuse Prevention Service to
Science initiative for improvement of Day One’s school-based Natural Helper program. 2007 –
2008.
TIMOTHY R. REED
Analysis, Anchorage, AK: As part of a workload study to determine reasonable workloads for
eligibility technicians, supervisors and clerical staff, performed Quality Assurance and Legacy
software testing on the design and operation of the Microsoft Access based data collection
package to ensure functionality for clients. Programmed the Gammadyne system to schedule and
send broadcast e-mails for the random moment survey. 2006.
CT: Configured client laptops and facilitated large data transfers for the conduct of a comprehensive
service need study for 16 & 17 year-old court-involved youth. 2006 – 2007.
Westchester County Department of Social Services, Workload Study, White Plains, NY: For
a workload study to provide empirically-based estimates of staffing levels needed to ensure that
required and best practice child welfare practice standards can be met, coordinated
implementation of a web-based survey to allow user friendly input of workload study results,
assisted in the testing and troubleshooting of the Active Server Page (ASP) programming and
restructured data provided by the county to preload worker and specific work study information into
the web survey. 2006.

disturbances who have experienced trauma, performed a software assessment of six county case
management agencies to design a reasonable way to collect client service information. Configured an
automated electronic data collection and emailing process for caseworkers. 2005 – 2011.
Incentive Grant, Augusta, ME: Performed data cross maps of Community Level Survey
instruments to the Performance Based Prevention System (PBPS) database in an effort to reduce
duplicative data collection efforts for an evaluation of Maine’s Strategic Prevention Framework
State Incentive Grant at the state, community and program levels. 2005 – 2009.
Augusta, ME: As part of an effort build an infrastructure in the State of Maine for programs to treat
clients with substance and mental illnesses concurrently in the same location, performed testing and
training on the data collection software; installed the database and software; provided technical
assistance via site visits and a toll-free help desk; and maintained quarterly data uploads. Developed a
database to track help desk calls, system problems and generate monthly reports on help desk activity.
2005 – 2010.

Restructured database modules and input forms to accommodate one agency’s specialized forms
and prepared data files for analysis for an on-going study tracking services and outcomes at Maine
agencies serving specialized populations with both mental health and substance abuse needs.
2004 – 2006.
Workload Study, Juneau, AK: Designed the Cardiff Teleform system database and forms to
populate data from two instruments used by local participants. Supervised scanning of data forms
and conducted initial data cleansing. Developed a series of automated processes used to filter the
data and highlight data integrity issues as data is scanned. Programmed the Gammadyne system
TIMOTHY R. REED
to schedule and send broadcast e-mails for the random moment survey. Participated in the
conduct of telephone calls to gather random moment data. 2005.
Restructure DYFS Regulations, Trenton, NJ: In the effort to revise and develop a new set of
state regulations consistent with A New Beginning: The Future of Child Welfare in New Jersey,
configured client computers to run DYFS’ on-line manual program from the network ensuring
everyone was working with the same version of the manual. 2004 – 2005.

selection of a case tracking system which would enable workers to perform efficiently, create
quality documentation and ensure Title XIX requirements are met, provided testing of software on
multiple computer operating systems to ensure functionality when the package was delivered to
clients. 2005.
SACWIS DataMax: Provided testing on multiple computer operating systems to ensure

functionality of the software being marketed nationally to enable standardized reporting of federal
child welfare outcome and other performance measures by public child welfare agencies. 2005.
Assessment Study of Disproportionate Minority Contact with the State Juvenile Justice
System, Anchorage, AK: Prepared data files for data analysis for an evaluation and assessment
of the issue of minority overrepresentation in Alaska’s juvenile justice system. 2004.

Protection or Services Cases, Madison, WI: Managed automated data capture system in the
outcome evaluation of the state’s reassessment of cases involving children in need of protection or
services. Prepared data dictionaries for use in analysis. 2004.
reviewed survey instruments to properly configure databases for data collection and analysis.
Restructured survey instruments and databases along with creation of data dictionaries for data
analysis. 2004 – 2007.
Families Program Evaluation, Augusta, ME: Trained home visitors and program administrators
in the use of the Home Visiting Tracking System. Provided database installation assistance to local
programs. Provided support through a toll-free Help Desk line. Compiled monthly reports on help
desk activity. Designed a database to track calls and document system problems. Designed and
developed a database and forms to be scanned for the collection of Family Strengths data.
Assisted in the design of software updates and utilities. Wrote documentation for software users.
Designed and maintained a Frequently Asked Questions web-page for local users to reference for
the case tracking system. Maintained the Maine Home Visiting website. Assisted in the
conversion of the Access case tracking management system to an intranet based application.
2003 – 2009.
Maine Department of Health and Human Services, Office of Substance Abuse, State
Incentive Program Grant, Augusta, ME: Managed automated data capture system used in the
outcome evaluation of Maine’s state incentive grant Program. Trained staff on use of system for
scanning surveys, verifying data and creating forms and surveys. 2003 – 2005.
TIMOTHY R. REED
ChildNet-PA: Provided support through a toll-free Help Desk Line. Compiled monthly reports on
help desk activity. Resolved data integrity issues at the user level. Tested software upgrades and
participated in developing code for application enhancements. 2003 – 2009.
EDUCATION A.A.S., Electronics Systems Technology, Community College of Air Force, Montgomery, AL, 2001
TECHNICAL Microsoft Windows VISTA XP Professional, Windows Local Area Networks, Adobe Acrobat
SKILLS LiveCycle Designer, Adobe Creative Suite 3, Visual Basic for Access, Microsoft NT 4.0, MS 2000
Server and Professional, MS Exchange Server, MS Office Suite Advanced, Fortran, Auto CAD,
UNIX, HP Assembler, SQL Server. Familiar with C+, HTML, XML, ASP and Web page design.
HONORS/ Eagle Scout, Boy Scouts of America, 1979.

AWARDS
LAWRENCE L. SANTI
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Senior Research Associate, Hornby Zeller Associates, Inc. Management consulting firm
Projects below). 1998 – Present.
Principal, Demographic Research and Consultation: Specializing in public policy analysis.

Specific project areas included health care, public school education and social welfare programs.
1995 – 1998.
Senior Researcher, Office of Economic Analysis and Tax Research, Arkansas Department of
Finance and Administration, Little Rock, AR. 1992 – 1995.
Division Chief, Division of Demographic Research, University of Arkansas at Little Rock,

Little Rock, AR. 1989 – 1991.
Post-Doctoral Fellow, Center for Demography and Ecology, University of Wisconsin,

Madison, WI. 1986 – 1989.
Senior Researcher, Donnelley Marketing Information Services, A Division of the Dun &
Bradstreet Corporation, Stamford, CT. 1983 – 1986.
Research Associate, Department of Sociology, University of Arizona, Tucson, AZ. 1982 –

1983.
Visiting Assistant Professor, Department of Sociology, Reed College, Portland, OR. 1980 –
1982.
SAMPLE University of Arkansas, Child Welfare Workforce Grant Initiative, Grant Proposal, Little
PROJECTS Rock, AR: Drafted a multi-tiered evaluation plan for use by university faculty to measure the
outcomes of proposed child welfare workforce projects. 2008.

Developing Local Capacity to Produce Federal Measures for the Second Round of Child
and Family Service Reviews (CFSRs), Little Rock, AR: In response to the Administration for
Children and Families’ development of new CFSR measures of child safety and permanency
outcomes, adapted federally produced software for the computation of these measures to run with
earlier versions of SPSS and also to generate these measures for various sub-state areas and
demographic groups. The modified software was used locally in Arkansas and by HZA staff in
Pennsylvania. 2007.

Analyses of Garrett’s Law Referrals, Little Rock, AR: In response to Act 1176, “Garrett’s Law”
(GL), a law with a new category of child neglect that includes instances of mothers giving birth to
babies with detectable amounts of illegal substances in the mother and newborn, conducted an
analysis of the first year of GL referrals that examined characteristics of the referrals, DCFS
responses to the referrals and services provided to mothers and children as a consequence of the
LAWRENCE L. SANTI
referrals. Currently conducting a second study of GL referrals, focusing on two full years of such
referrals with explicit comparisons between the two years. 2006 – 2009.
Arkansas Department of Human Services, Division of Children and Family Services, The
Use of Adoption Subsidies, Little Rock, AR: State and Federal policy allow monthly subsidy
payments to be made to families who adopt children with “special needs.” Conducted a study to
examine the special needs status of a cohort of children available for adoption and estimated the
number of potential adoptive homes for children with specific kinds of special needs. While there
was no shortage of homes for infants under two years of age, ratios of homes to available children
decreased dramatically for children two years of age or older, regardless of race or number of
siblings. The findings have led DCFS Executive Staff to reconsider the criteria used to determine
special need status. 2007.
Evaluation of the State’s Mentoring Supervisors Project, Little Rock, AR: In collaboration with the
Southern Regional Quality Improvement Center for Child Protection at the University of Kentucky’s
College of Social Work, the state has been testing the impact of a structured program of mentoring on
the attitudes and practices of county supervisors and their caseworkers. The evaluation includes a
number of different components including a longitudinal survey of project participants and an analysis of
outcome data from the Division’s SACWIS. 2004 – 2006.

Protection or Services Cases, Madison, WI: Implemented multifaceted study of Wisconsin
State Court performance in protective services cases, including a review of state and federal laws,
evaluation and analysis of the state’s court information system and design of an instrument for the
detailed review of a sample of 400 case files. Conducted court observations and case record
reviews within selected counties for the Children’s Court Improvement Program (CCIP) to
determine the ability of the courts to meet federal and state regulations and best practice
standards. 2004.
Services, Adoptions Opportunities Grant, Little Rock, AR: Developed design specifications
for the evaluation of a multi-year federal demonstration project in the state of Arkansas. Work
included development of data collection tools and protocols, the analysis of project data and the
preparation of reports to DCFS and the federal funding agency. 2003 – 2008.
Arkansas Department of Health and Human Services, Mentor Grant, Mentor Sites: Building
Analytical Capacity for Child Welfare Programs in the State System, Little Rock, AR:
Worked with Nevada DCFS staff on issues of research conceptualization and design in an effort to
develop research designs which to Nevada DCFS with developing programs and projects. 2002 –
2006.
Services, Minority Overrepresentation in Foster Care, Little Rock, AR: Project concerned
with factors associated with racial and ethnic differences in foster care experiences, including age
at entry into care, reasons for entry, length of stay in care and types of foster care placements.
Involved in all phases of the project from initial conceptualization and research design through
data analysis and report preparation. 2002 – 2009.
Services, Workload Analysis Project, Little Rock, AR: Designed, analyzed and prepared
report for a statewide study of the time-use patterns and caseloads of DCFS Family Service
workers. 2001.
LAWRENCE L. SANTI
Services, Meeting the Mental Health Service Needs of Arkansas' Foster Children, Little
Rock, AR: Designed and conducted a comprehensive study of the mental health service needs of
children entering foster care and the extent to which these needs are met by the provision of
specific mental health services. Project includes a longitudinal cohort study incorporating
administrative data from a variety of sources and an in-depth qualitative study of a small sample of
cases from the same cohort. 2001 – 2009.
Services, Evaluation of the Suspected Child Abuse and Neglect (SCAN) Program, Little
Rock, AR: Designed and conducted an evaluation of the impact of the SCAN Program, a
contracted service that uses "lay therapists" to provide a variety of therapeutic services to families
referred by DCFS. 1999.
Services, Mental Health Service Utilization among DCFS Foster Children, Little Rock, AR:
Designed and implemented a baseline study of the volume, types and costs of mental health
services provided to children in DCFS care, using data from the state's Medicaid system and
DCFS' Behavioral Treatment Unit. 1999.
Services, Evaluation of the Intensive Family Services Program, Annual Reports, Little Rock,
AR: Designed and conducted annual evaluations of the state's Intensive Family Services (IFS)
Program, based on a longitudinal analysis of children and families who participate in the Program
during a specific fiscal year. Outcome measures included repeat maltreatment incidents, foster
care placements and family reunification occurrences. 1998 – 2009.
Services, Compliance with the Adoption and Safe Families Act (ASFA) of 1997, Biannual
Reports, Little Rock, AR: Designed and conducted biannual evaluations of the state's efforts to
achieve ASFA compliance. Early reports focused on the legislative and policy changes necessary
to achieve compliance, later reports focused more specifically on the extent to which the state was
meeting ASFA requirements regarding permanency planning hearings and terminations of
parental rights. 1998 – 2003.
Services, The Impact of Welfare Reform on Child Welfare, Biannual Reports, Little Rock, AR:
Designed and conducted biannual reports on the impact of the transition from AFDC to TANF as a
result of the Personal Responsibility and Work Opportunity Reconciliation Act of 1996. By merging
administrative data from the state's TANF Program with data from DCFS' Children's Information and
Reporting System (CHRIS), specific emphasis was placed on the impact of TANF case closure on such
child welfare outcomes as maltreatment incidents, DCFS case openings and foster care placements.
1998 – 2009.
Services, Foster Parent Recruitment in Arkansas, Little Rock, AR: Designed and conducted
study of trends in foster parent recruitment patterns, investigating the impact of a change in foster
parent recruitment contracts that were instituted during the year. 1998.
Services, Foster Care Growth in Arkansas, 1997-1998, Little Rock, AR: Designed and
conducted a study of trends in the size and composition of the state's foster care population,
LAWRENCE L. SANTI
updating a previous HZA study of trends conducted during 1992 to 1997. 1998 – 1999.
PUBLICATIONS IN 1994 “Estimates of the Incidence of the State Sales and Use Tax on Arkansas Households, 1989
PROFESSIONAL – 1995.” Arkansas Business and Economic Review 27 (Spring/Summer): 10-18.
JOURNALS
1991a “Population Change in the State of Arkansas, 1980 to 1990.” Arkansas Business and
Economic Review 24 (Spring): 18-27.
1991b “Fertility Trends in Arkansas, 1980-1988: An Analysis by Age, Marital Status and Color.”
Journal of the Arkansas Medical Society 88 (August): 135-139.
1990 “Household Headship Among Unmarried Persons in the United States, 1970-1985.”
Demography 27 (May): 219-232.
1989 “Partialling and Purging: Equivalencies Between Log-Linear Analysis and the Purging Method
of Rate Adjustment.” Sociological Methods and Research 17 (May): 376-397.
1988 “The Demographic Context of Recent Change in the Structure of American Households.”
Demography 25 (November): 509-519.
1987 “Change in the Structure and Size of American Households, 1970 to 1985.” Journal of
Marriage and the Family 49 (November): 833-837.
1985 “The Use of Nativity Data to Estimate Ethnic Characteristics and Patterns.” Social Science
Research 14 (March): 31-56. (Co-authored with Stanley Lieberson.)
1980 “Confidence in Selected Institutions in 1975: An Attempt at Replication Across Two National
Surveys.” Social Indicators Research 7 (July): 401-418.
OTHER 1998 "Black-White Differences in Household Income in the State of Arkansas, 1989.” Arkansas
RECENT Business and Economic Review 31 (Spring/Summer): 10-18.
PUBLICATIONS
1996 Educating Arkansas: Public School Funding in the 1990’s. Co-authored with Jim
Metzger with support from the Winthrop Rockefeller Foundation. Technical Report. 141-page
monograph. Executive Summary. 24-page monograph.
1995 Welfare in Arkansas: A Statistical Portrait, 1960 – 1994. 39-page monograph prepared
for the Arkansas Policy Foundation, September 29, 1995.
1994a Capitation of Acute Care Services as a Cost Containment Strategy for Arkansas’
Medicaid Program. 36-page monograph prepared for the Medicaid Committee of the Governor’s
Task Force on Health Care Reform, March 25, 1994.
1994b “Health Care Expenditures in the State of Arkansas, 1993: Estimates from a ‘Share-Down’
Model.” 6-page note prepared for the Governor’s Task Force on Health Care Reform, April 7, 1994.
1993a “Change in Arkansas’ Age Structure, 1980 – 1990.” Arkansas Fiscal Notes, January, 1993.
1993b “Interstate Migration in the United States, 1975 – 1980 and 1985 – 1990.” Arkansas Fiscal
Notes, April, 1993.
1993c “Migration Into and Out from Arkansas, 1975 – 1980 and 1985 – 1990.” Arkansas Fiscal
Notes, May, 1993.
LAWRENCE L. SANTI
1993d Health Insurance Coverage in Arkansas and the United States, 1990. 33-page
monograph, September 15, 1993.
1992a “The Changing Roles of Federal, State and Local Governments in the Funding of Public
Schools: the U.S. and Arkansas, 1960 – 1989.” Arkansas Fiscal Notes, March, 1992.
1992b “Change in Per-capita Personal Income, Arkansas and the U.S., 1969 – 1991.” Arkansas
Fiscal Notes, May, 1992.
1992c Demographic Change in the State of Arkansas, 1980 – 1990. 67-page monograph, May
8, 1992.
1992d “Change in Nonagricultural Wage and Salary Employment, Arkansas and the U.S., 1960 – 1991.”
Arkansas Fiscal Notes, June, 1992.
1992e “Household Income in the U.S.: Change, 1979 – 1989 and Adjustments for Cost of Living,
1989.” Arkansas Fiscal Notes, July 1992. (Reviewed in the second September issue of State
Policy Reports.)
1992f Socioeconomic Change in the State of Arkansas, 1980 – 1990. 92-page monograph,
September 21, 1992.
1991a “Income and Education in Arkansas and the U.S., 1980: Implications for Economic
Development.” March 7, 1991. (Revised version appeared as a guest editorial in the Arkansas
Gazette, April 11, 1991, “Education Alone Can’t Boost Economy: Development plans must Work in
Concert with Education.”)
1991b “Considerations on the 1990 Census.” July 16, 1991. (Revised version appeared as a guest
editorial in the Arkansas Gazette, July 19, 1991, “Census Imperfect, but Adjustments No Help.”)
PUBLICATIONS OF 1990a “ Population Estimates for the State of Arkansas, 1980 to 1989.”DDR Working Paper 90-01.
THE DIVISION OF (Co-authored with Mary A. McGehee.)
DEMOGRAPHIC
RESEARCH AT 1990b “Revised Projections of the Population of Arkansas Counties, 1980 to 2000.” DDR Working
THE UNIVERSITY Paper 90-02. (Co-authored with Mary A. McGehee.)
OF ARKANSAS
AT LITTLE ROCK 1990c “Heavy Crunching: Working with Tapes on the UALR VAX Cluster.” DDR Working Paper
90-03. (Co-authored with John G. Norman.)
1990d “Revised Projections of the Population of Arkansas Counties, by Age, Sex and Color: 1980
to 2000.” Special publication, July 31, 1990. (Co-authored with Mary A. McGehee.)
1990e “Provisional Estimates of the Population of Arkansas counties: July 1, 1989.” DDR
Working Paper 90-04. (Co-authored with Mary A. McGehee.)
1990f “An Analysis of Preliminary 1990 Census Counts for the State of Arkansas.” DDR Working
Paper 90-05.
1990g Major contribution to “Rural Profile of Arkansas: A look at Economic and Social
Trends Affecting Rural Arkansas.” A report Prepared for the Arkansas Rural
Development Study Commission, December, 1990.
LAWRENCE L. SANTI
PRESENTATIONS 1996 "Balancing Client Demands with Professional Integrity." Presented at the annual meetings of
the Population Association of America.
1990 “Industrial Change and the Gender Gap in Earnings, 1969 – 1984.” Presented at the annual
meetings of the Population Association of America. (Co-authored with Robert M. Hauser and
Jeffrey A. Hayes.)
1988 “Household Headship in the United States, 1970 – 1985: The Effects of Economic and
Demographic Change.” Presented at the annual meetings of the American Sociological
Association.
1983 “The Ethnic Composition of the U.S: Some Findings from the 1979 CPS.” Presented at the
annual meetings of the Population Association of America. (Co-authored with Stanley Leigbeson.)
1980 “Turnout and Trust in Government 1964 – 1972.” Presented at the annual meetings of the
Western Political Science Association.
1978 “Political Alienation in the United States, 1968 – 1976: Trends and Implications.” Presented
at the annual meetings of the Southern
Sociological Society.
1977 “Confidence in the Executive Branch of the Federal Government, 1973 – 1976.” Presented
at the annual meetings of the Pacific Sociological Association.
PRESENTATIONS 1996 “Public School Funding in Arkansas in the 1990s.” Series of presentations held throughout
AT PUBLIC the state during the month of October as part of the Winthrop Rockefeller Foundation Project,
MEETINGS “Educating Arkansas.”
1992 “Demographics and Population Shifts in Arkansas: What are the Implications for Rural
Communities and Development?” Panel discussion at the 1992 Arkansas Rural Development
Conference, Pine Bluff, AR, May 12-14.
1991a “Demographic Change in the State of Arkansas: A Preview from the 1990 Census.”
Presented at the February meeting of the North Little Rock Rotary Club, February 12, 1991.
1991b “Income and Education in Arkansas and the U.S., 1980: Implications for Economic
Development.” Presented at the annual meeting of the Arkansas Association for Community
Service and Continuing Education, April 19, 1991.
1991c “Demographic Change in the State of Arkansas, 1980 – 1990.” Presented at the Third
Annual Governor’s Conference on Leadership, Hot Springs, AR,
May 20. 1991.
1991d “Poverty in the United States and the State of Arkansas: A Review of Recent Trends.”
Presented at the Statewide Conference of Arkansas Legal Programs, DeGray State Park, AR,
October 3, 1991.
1990 “Racial Differences in Household Income Among Arkansas Counties, 1979.” Presented at
the annual meeting of the Arkansas State Data Center Network, Little Rock, AR, March 8, 1990.
1989 “Demographic Change in the Arkansas Delta, 1980 – 1988.” Testimony prepared for the
Arkansas Public Hearings of the Lower Mississippi Delta Development Commission, Helena, AR,
September 5, 1989.
LAWRENCE L. SANTI
PROFESSIONAL Population Association of America
ASSOCIATIONS Southern Demographic Association
EDUCATION Post-Doc, Demography, University of Wisconsin, 1986 – 1989

Ph.D., Sociology, University of Arizona, 1981
M.A., Sociology, University of Arizona, 1977
B.S., Sociology, University of California, 1975
RUSLANA SIRMAN
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Evaluator, Hornby Zeller Associates, Inc. Management consulting firm specializing in child welfare,
juvenile justice, mental health and public assistance (see Sample Projects below). 8/07 – Present.
Hamilton County Department of Job and Family Services, Cincinnati, OH. 11/02 – 8/07.
Management Analyst/Children’s Services Policy Developer: Developed and implemented new

systems, procedures and programs to improve Children’s Services efficiency and effectiveness.
Responsible for policy development and training.
Management Analyst/Children’s Quality Review Analyst, Accreditation and Continuous

Quality Improvement: Conducted quality control reviews of the existing procedures according to
the Council on Accreditation Standards. Analyzed existing operations to maintain and improve
efficiency and quality of services, recommendation and implementation of necessary
improvements. Administered, analyzed and reported findings of consumer surveys. Prepared
written reports.
Family Services Worker: Provided case management to families where children were at risk of
abuse or neglect. Investigated child abuse/neglect and provided appropriate services to protect
children. Monitored services provision and initiated court action where needed.
Research Assistant, Center for Criminal Justice Research, University of Cincinnati,

Cincinnati, OH: Participated in the state-level research projects “The Role of Law Enforcement in
Public School Safety, a National Survey” and “Halfway House and Community Corrections.”
Completed on-site record reviews, data collection, coding and entry. 2/02 – 11/02.
Pretrial Services Intern, Kenton/Campbell County Pretrial Services, Covington, KY: Interviewed
defendants, ran criminal records checks and participated in the mediation process. 3/02 – 5/02.
Legal Practitioner, Amati Law Firm, Chernivtsy, Ukraine: Provided advice, counseling and
planning on legal matters to clients in civil law. Represented clients in court proceedings,
negotiations, mediations and arbitrations, as well as in governmental agencies. Provided
corporate planning and formation; prepared and negotiated legal contracts. 10/98 – 11/00.
Court Intern, State Regional Arbitration Court, Chernivtsy, Ukraine: Filed procedural
documents and participated in the arbitration process. 1/98 – 2/98.
Prosecutor’s Office Intern, State Regional Arbitration Court, Chernivtsy, Ukraine: Filed
procedural documents, interviewed defendants and discussed citizens’ complaints. 1/97 – 2/97.

RUSLANA SIRMAN
Services, Ad Hoc Reports, Little Rock, AR: Developed and prepared ad hoc reports for
research analysis, review and investigation of specific issues. Completed literature reviews, data
analysis, and developed documentation of quires and databases for future reference and use.
2008 – 2009.
Services, Adoption Opportunities Grant, Little Rock, AR: Assisted in the annual evaluation of
the state’s Adoption Services Coalition Project, a multi-year demonstration project funded under
the Adoption Opportunities Grant, which aims to increase the frequency of adoptions via a
localized, grassroots networking method. Monitored coalition meetings and administered surveys
to coalition members. 2007 – 2009.
Services, Family Preservation Services Evaluation, Little Rock, AR: Conducted on site
interviews with case workers throughout the state, assisted with the data analysis and draft report
of a state mandated evaluation of a program which offers intensive, time limited intervention to
families in areas of the state. 2007 – 2009.
Services, Garrett’s Law Report Little Rock, AR: Completed the annual statistical report of the
incidents of neglect recorded or investigated under the Act 1176 of 2005 (Garrett’s Law) for the
Arkansas state legislative committees. Completed a summary report for DCFS executive staff.
2007 – 2009.

Arkansas Fatherhood Impact Initiative Grant Proposal, Little Rock, AR: Developed and
submitted grant application to the National Quality Improvement Center. 2007.
EDUCATION M.S., Criminal Justice, University of Cincinnati, 2002

M.S. Diploma in Law (U.S. Judicial Doctorate), Chernivtsy State University, Ukraine, 1999
B.S. Diploma in Law (U.S. Bachelor of Science), Chernivtsy State University, Ukraine, 1998
VOLUNTEER Volunteer Interpreter of Russian and Ukrainian Languages, Hamilton County Department of
EXPERIENCE Job and Family Services, Cincinnati, OH: Provided interpretation during interviews, home visits
and meetings. Translated documents and assisted with the development of a “Non-Emergency
Transportation Client Facts Sheet” for Russian-speaking client population. 2003 – 2007.
Volunteer Research Assistant, Znannya, Chernivtsy, Ukraine: Conducted data collection for a
public survey “Mass Media’s Influence on People’s Lifestyles” for the non-profit organization. 1996.
th
PRESENTATIONS Ukrainian Law and Stat in 16 Century, Law Department of Chernivtsy National University
Conference, Chernivtsy, Ukraine, October 16, 1995.
SPECIAL Certificates in Basic and Advanced Mediation.

QUALIFICATIONS South Western Ohio Regional Training Center, Cincinnati, Ohio, 2004.
AND
th
RECOGNITIONS COA Training: Performance and Quality Improvement, 2007; New (8 Edition) Standards, 2006;
and Intensive Accreditation Training, 2006.
Fluent in Ukrainian and Russian languages.
TECHNICAL Microsoft Office, SPSS, Info Mapping, OnBase Document Imaging, Xerox Docu-Share, Corel
RUSLANA SIRMAN
SKILLS Office Professional, Publisher, Photoshop, Family & Child Planning Tool (FAPT), Family & Child
Tracking System (FACTS) and Statewide Automated Child Welfare System (SACWIS).
FELIX SUEN
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Senior Evaluator, Hornby Zeller Associates, Inc. Management consulting firm specializing in
7/97 – Present.
Retail Sales Representative, Boatmen’s Nationsbank, Little Rock, AR: Performed all teller
transactions, such as deposits, withdrawals and transfer of funds. Assisted customers with
account-related problems and inquiries. Responsible for balancing cash at the end of the day.
Balancing proficiency well exceeded that of corporate standards. 12/96 – 5/97.
Office Manager, Mobile Phones, Sales and Service, Inc., Little Rock, AR: Helped start-up
business with marketing, accounts payable and set-up of new mobile phone retail outlet. Acted as
a consultant in day-to-day operations, billing statements and location of retail store. Handled all
monthly billing of beeper and cellular phone accounts. 6/95 – 11/96.
Research Assistant, Math and Science Together Project (MAST), University of Arkansas at
Little Rock, Little Rock, AR: Acted as research assistant reporting to the Dean of the College of
Education. Collected data and summarized results with use of spreadsheet software. The MAST
project was a multi-year study on the development of children and their study habits. Results were
used to reshape and enhance teaching methods of public school teachers across the state. 7/94 –
8/94.
SAMPLE Arkansas Department of Health and Human Services, Division of Children and Family
PROJECTS Services, Family Preservation Services Evaluation, Little Rock, AR: Served as support to
project manager in the data collection and review of the report which was designed to illustrate the
benefits of more intensive time limited efforts over less concentrated involvement with families.
Organized the financial material for comparison purposes. 2008 – 2009.
Services, Ad Hoc Reports, Little Rock, AR: Developed and prepared ad hoc reports for
research analysis, review, and investigation of specific issues. Completed literature reviews, data
analysis, and developed documentation of queries and databases for future reference and use.
2008 – 2009.

Protection or Services Cases, Madison, WI: Conducted case record reviews within selected
counties for the Children’s Court Improvement Program (CCIP) to determine the ability of the
courts to meet federal and state regulations and best practice standards. 2004.
Arkansas Department of Human Services, Division of Children and Family Services, Family
Service Worker Turnover Report, Little Rock, AR: Assisted in the development of a database
to collect data on worker turnover. Responsible for monthly downloads of position control reports
for database. Generated monthly reports on worker turnover for division management. 2003 –
2007.
Arkansas Department of Human Services, Mentor Grant, Mentor Sites: Building Analytical
FELIX SUEN
Capacity for Child Welfare Programs in the State System, Little Rock, AR: Trained other HZA
staff on different forms of data analysis and reporting, including outcome measures, compliance
measures, and performance indicators. Training efforts focused on consideration of audience,
manipulation of data (cohort analysis, comparison groups, etc.) and different types of reporting
formats. 2001 – 2005.

Intensive Family Services (IFS), Little Rock, AR: Served in a support role to project manager in
areas of data collection, review and production of report which attempted to illustrate the benefits of
more intensive, time-limited intervention efforts over less concentrated involvement with families.
Responsible for data collection and organizing financial information for comparison of IFS cost to foster
care cost. 2001 – 2009.

Workload Analysis, Little Rock, AR: Tested interface of database and web-based data
collection tools developed by the Quality Assurance Unit. Assisted in data collection and answered
questions from field staff concerning workload project. 2000 – 2001.

Compliance Outcome Report (COR), Little Rock, AR: Served in a support role to business
analyst to ensure quality of reports before release to field for consumption. Captured data for the
COR that is collected manually from field staff and organized that data for entry into monthly
report. Researched problems that were brought to the Quality Assurance Unit from field staff and
corresponded with staff to solve problems related to the COR. 1998 – 2009.

Supported Living Services Evaluation, Little Rock, AR: Served as project manager ensuring
data accuracy, reviewed process and produced reports for consumption by the Behavioral
Treatment Unit. Evaluations included scheduling of visits to facilities, updating evaluation forms
and corresponding with facility staff with problems and areas in need of improvement. Generated
reports on facilities’ adherence to performance indicators listed in their respective contracts with
Arkansas Department of Health and Human Services. 1998 – 2001.

Residential Treatment Facility (RTF) Evaluations, Little Rock, AR: Served as project manager
ensuring data accuracy, reviewing process and producing reports for consumption by the
Behavioral Treatment Unit. Evaluations include scheduling of visits to facilities, updating
evaluation forms and corresponding with facility staff with problems and areas in need of
improvement. Generated reports on facilities’ adherence to performance indicators listed in their
respective contracts with Arkansas Department of Health and Human Services. 1997 – 2004.

Quarterly Performance Report (QPR), Little Rock, AR: Served as project manager ensuring
data accuracy in the review process and production of the quarterly report for legislative
consumption. Generated text, tables and charts that clearly and succinctly interpreted and
described data on child welfare outcome measures as well as specific lawsuit issues and
performance indicators. Coordinated multi-unit review process. Created presentation materials for
legislative review. 1997 – Ongoing.
Arkansas Department of Human Services, Division of Children and Family Services, Annual
Report Card (ARC), Little Rock, AR: Served as project manager ensuring data accuracy in the
review process and production of the annual report for legislative consumption. Generated text,
tables and charts that clearly and succinctly interpreted and described data on child welfare
FELIX SUEN
outcome measures as well as specific lawsuit compliance issues and performance indicators.
Coordinated multi-unit review process. Created presentation materials for legislative review. 1997
– 2009.
EDUCATION B.B.A., Finance, University of Arkansas at Little Rock, 1995
TECHNICAL Microsoft Office, CHRIS (Children’s Reporting and Information System), Microsoft Outlook
SKILLS
Gabriela A. Vega
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Research/Policy Analyst, Hornby Zeller Associates, Inc. Management consulting firm
specializing in child welfare, juvenile justice, mental health, and public assistance (see Sample
Teaching Assistant/Instructor, University at Albany, Albany, NY: Assisted in teaching

Criminal Justice courses during the fall and spring semesters. Responsible for curriculum
development. Conducted weekly discussion groups, graded exams, and provided academic
support to undergraduate students. 2005 – 2008.
Residential Director, Emma Willard School, Troy, NY: Worked as the resident director for
the Girl Summer Program. Responsible for all aspects of residential life while maintaining a
safe environment. Coordinated educational and diverse actives for students 12 to 16 years of
age. 6/07 – 8/07
Student Assistant, University at Albany, Albany, NY: Assisted in the evaluation and
implementation of youth diversion program as part of a course. Identified literature sources
and participated in inter-agency discussions. 01/06 – 05/06.
Graduate Assistant, University at Albany, Albany, NY: Assisted in the evaluation of the
New York State Police response to reports of domestic violence. Managed and updated
ACCESS database, which contained reports. 08/03 – 05/05.

PROJECTS Performance Audit, Oklahoma City, OK: Conducted research on practice standards for
recruitment, licensing, training and retention of resource families; developed interview guides
and surveys to be administered to resource families, and participated in onsite data collection
including interviews and case record reviews of county staff and key stakeholders. Assisted
with the qualitative analysis of interviews. 2008 – 2009.
Connecticut Department of Children and Families, Statewide Assessment of Systems

and Services Pertaining to the Sexual and Physical Abuse of Children, Hartford, CT:
Participated in the case record reviews of sexually and physically abused children to identify
gaps in service needs and interviews of key stakeholders. 2008 – 2009.
EDUCATION Ph.D., Criminal Justice, University at Albany, Albany, NY, Anticipated 2011
M.A., Criminal Justice, University at Albany, Albany, NY, 2005
B. A., Criminology, Law and Society, University of California, Irvine, CA, 2002
.
Special Qualifications Fluent in Spanish

and Recognitions
Technical Skills Windows 95/98/XP, Vista, MS Word, Excel, and Access. Experience with SPSS
EVE R. WENTWORTH
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Administrative Assistant, Hornby Zeller Associates, Inc. Management consulting firm
specializing in child welfare, juvenile justice, mental health and child care (see Sample Projects
below). 10/05 – Present.
Government Banking Specialist, TD Banknorth, Inc., Portland, ME: Provided customer

service and performed daily banking functions (financial reporting, wire transfers, deposits, A/P) for
large base of municipal customers. Created a functional database in support of department’s
expansion into the healthcare sector. Participated on team responsible for successful RFP for
banking services for the State of Maine; tasks included creation of charts and tables, copy and
format editing, document production and QC process. 2005.
Executive Assistant to the CEO, RESCUE Magazine, Portland, ME: Performed a wide
variety of administrative tasks, including maintenance of subscriber database and invoicing
process. Developed print and online materials and served as media contact, managing editor
and copy chief of this small-circulation national magazine. 2004 – 2005.
Data Analyst II, Actuarial/Underwriting Departments, Anthem, Inc., South Portland, ME:
Performed basic analyses of health insurance data using a variety of software programs including
Access, Lotus 1-2-3, Business Objects and PeopleSoft. Assisted with the migration of legacy
BCBS data systems to regional data warehouse model, including data mapping, cleaning and
testing data, and developing process documentation and metadata. Provided datasets and
designed reports for Finance, Sales, Forecasting, Actuarial and Underwriting departments. 2001 –
2003.
Administrative Research Coordinator, Harvard School of Public Health, Center for

Biostatistics in AIDS Research, Boston, MA: Oversaw tracking of Adult AIDS Clinical Trials
analysis process for large, NIH-funded, multi-center research group. Supported Executive
Director, Steering Committee, and scientific leadership on a number of fronts, including: tracking
analyses and publications (journal submissions); facilitating the technical reporting process
(including IRB review, data/safety monitoring reports and semi-annual technical reports to the
Division of AIDS, NIAID); participating in grant and contract renewals process; maintenance of
project archives (electronic and hard copy), library and intranet; development of tracking tools and
reports, online content, and process documentation. Provided orientation to new project staff and
guidance on center policies and procedures to research and administrative staff. Organized
ongoing scientific lecture series. Served as project liaison between various offices within the
AACTG (NIH, Data Management, and both Project and University administrative offices) as well as
point person for inquiries from the public and press. Provided project management and research
support as needed. 1994 – 2001.
Assistant Coordinator, Harvard School of Public Health, Statistical & Data Analysis Center,
Boston, MA: Provided assistance to group coordinator before and during establishment of Center
for Biostatistics in AIDS Research. Held oversight responsibility for day-to-day workflow of in-
house and temporary clerical staff; oversaw report production and QC process, advised leadership
on staffing requirements and provided project FTE tracking for budgeting purposes. Developed
tracking systems, provided basic research assistance and produced routine and ad hoc reports for
scientific staff. 1991 – 1994.
EVE R. WENTWORTH
Proofreader/Typesetter/Photo-Lithographer, LithoComp, Boston, MA: Operated
photolithography equipment, corrected galley proofs and performed basic typesetting functions.
1989 – 1990.
Art Director/Illustrator, Inkadinkado, Inc., Boston, MA: Served as primary in-house creative
staffer for decorative rubber stamp company. Designed products, assisted with development of
new product lines, and designed packaging, advertising, retail display and catalog materials. 1987
– 1989.
Freelance Technical Writer and Editor: Boston, MA and Portland, ME. Researches, writes and
edits a variety of materials, including books, articles, presentations, scientific and technical reports,
marketing copy and media releases. Familiar with AP, AMA, APA and MLA style guidelines and a
variety of citation formats. Can translate complex technical information into layman’s terms, as
well as convert written information into diagrams, charts, graphs or schema formats. 1985 –
Present.
PROJECTS Participated in the on-site case reviews of Title IV-E eligibility cases to ensure determinations were
part of Georgia’s Title IV-E Program Improvement Plan. 2008
Maine Office of Elder Services Homemaker Program, Augusta, ME: Administered the survey
of community members, working with Residential Service Coordinators, to determine the service
needs of elderly and disabled clients, to enable them to live independently. 2008.
Interventions, South Portland, ME: As part of an evaluation to measure the impact of Day
One’s school-based peer-to-peer substance abuse prevention program, the Natural Helpers of
Maine, conducted literature searches and literature reviews. 2007.

VA: As part of a follow-up statewide workload measurement study of TANF, Food Stamps, Child
Protective, Adult Protective and nine other human services programs, downloaded, coded and
recorded responses to the random moment survey to document tasks staff were completing at the time
of contact. 2007 – 2008.
(PREP), Augusta, ME: Provided administrative coordination and editorial assistance for an
evaluation of a program that provides medical and psychological needs assessments for children
entering foster care. 2006 – 2007.
Alaska Court System, Evaluation of the Anchorage Coordinated Resources Project,

Anchorage, AK: Provided data quality control and editorial assistance to project lead in support of
a comprehensive evaluation of a mental health court, the Anchorage Coordinated Resources Project, to
determine program effectiveness. 2007.
Alaska Department of Corrections, Mental Health Trust Benefit Study, Anchorage, AK:
Provided administrative coordination and editorial assistance, including review of report content
and table formatting, in support of a comprehensive study of Alaska Mental Health Trust
beneficiaries who are served by the Department of Corrections. 2006 – 2007.
EVE R. WENTWORTH
Analysis, Anchorage, AK: As part of a workload study designed to evaluate work flow processes
to identify potential areas for improved efficiencies and determine staffing needs, reviewed and
tested tools, proprietary web-based forms and supporting documentation for quality control
purposes and provided administrative support and editorial assistance. 2006.
Connecticut Judicial Branch, Court Support Services Division and Connecticut Department
of Children and Families, Service Needs Study for 16 & 17 Year-old Court-involved Youth,
Hartford, CT: Reviewed and tested data collection tools and proprietary forms; performed data
entry and quality control as needed; and provided administrative coordination and editorial
assistance, including review of report text and table formatting, for the conduct of a comprehensive
service need study for 16 & 17 year-old court-involved youth. The study analyzed the specific risks,
needs and strengths of youth, with particular attention to their health and educational needs and
compared those needs to existing services, resulting in recommendations of services, programs
and interventions. 2006 – 2007.
Westchester County Department of Social Services, Workload Study, White Plains, NY: For
a workload study to provide empirically-based estimates of staffing levels needed to ensure that
required and best practice child welfare practice standards can be met, performed testing of
workload study tools and proprietary forms for quality control purposes. 2006.
Kennebec, ME: For an evaluation study of a drug court developed exclusively to serve offenders
with co-occurring disorders, provided administrative coordination and research support services,
performed case reviews and data collection, and assisted with tool development and quality
control. 2006 – 2009.
Maine Judicial Branch, Evaluation of Maine's Family Drug Treatment Courts, Augusta, ME: For
an evaluation project designed to assess the impact of intensive judicial supervision on child protective
custody cases involving substance abuse among parents, provided administrative coordination and
research support services to the project manager. 2006.

disturbances who have experienced trauma, provided editorial and research support tasks, including
literature searches and administrative coordination and tracking. 2005 – 2011.
Augusta, ME: For the evaluation effort to build an infrastructure for agencies to treat both
substance abuse and mental illness at the same time and place, provided editorial, report
development, production and quality control support. Served as the administrative point of contact
with project staff and leadership. Performed coordination, project tracking and follow-up with
project participants as needed. 2005 – 2010.
Incentive Grant, Augusta, ME: For the state, community and program-level evaluation of
Maine’s Strategic Prevention Framework State Incentive Grant, provided administrative
coordination for project personnel and performed editorial, report development and production
services. 2005 – 2009.
EVE R. WENTWORTH
provided editorial, technical and report production and quality control services, as well as related
administrative coordination and tracking. 2005 – 2007.
evaluate the Healthy Families, Parents as Teachers and Parents are Teachers Too home visiting
projects in all counties in the State of Maine, provided editorial, report production and quality
control services, as well as related administrative support and coordination. Tracked system
testing and implementation and performed data entry as needed. 2005 – 2008.
Maine Medical Center in Conjunction with Maine Department of Health and Human Services,
Partnership for Youth in Transition, Augusta, ME: Provided administrative coordination for
project staff, participated in data collection and documentation of stakeholder focus groups and
provided editorial, report development and production services, as a part of a process evaluation
of systemic and programmatic changes. 2005 – 2007.
making recommendations about the call screeners. 2005 – 2006.
Greater Waterville Prevention Coalition, Evaluation of the Greater Waterville Prevention

Coalition, Waterville, ME: Provided administrative coordination, performed system testing and
data entry as needed and reviewed tools and proprietary forms for quality control purposes as part
of the effort to evaluate a SAMHSA designated model program. 2005 – 2006.
projects had on reducing alcohol and drug use among high school students in Maine, provided editorial,
report development, production and quality control services. 2005 – 2007.
Co-Occurring Collaborative of Southern Maine (CCSME), Program Evaluation, Portland, ME: For
an on-going study tracking services and outcomes at Maine agencies serving specialized populations,
provided administrative coordination for project personnel, participated in data collection and
documentation of stakeholder focus groups and provided editorial, report development and production
services. 2005 – 2006.
Restructure DYFS Policies, Trenton, NJ: Performed editorial, quality control and research
support tasks in support of the state's policy manual revision as part of the effort to implement A
New Beginning: The Future of Child Welfare in New Jersey. 2005 – 2006.
Health Crisis Services, Augusta, ME: Provided report production and quality control services, as
well as related administrative support used to assess compliance with Maine’s Settlement
Agreement and the State’s Adult Mental Health Services Plan. 2005.
EDUCATION Harvard Extension School, 1990 – 2001

Cultural Studies, East London University, UK, 1984 – 1985
Cultural Studies, University of London, UK, 1983 – 1984
Journalism and Sociology, University of Maine at Orono, 1981 – 1983
EVE R. WENTWORTH
CERTIFICATIONS HIPAA Certified
NIH Human Subjects Protection Certification
TECHNICAL Advanced MS Office Pro suite; AS/400 applications; HTML and online content development and
SKILLS maintenance; technical typing (formatting, study schema, charts, graphs, layout); Business
Objects, PeopleSoft; Adobe Photoshop, PowerPoint and Visio. Database development, design and
testing. As a technical writer, developed metadata, process documentation, user manuals, forms
and instructions.
CHRISTOPHER L. WILLIAMSON
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Trainer, Hornby Zeller Associates, Inc. Management consulting firm specializing in child
welfare, juvenile justice, mental health and public assistance see Sample Projects below). 12/06 –
Present.
Abuse Registry Counselor/Training Specialist, Florida Department of Children and Families,

Tallahassee, FL: Responsible for designing, developing, preparing and conducting Florida Abuse
Hotline pre-service trainings, and/or in-service training classes. Regularly monitored and updated
Florida Abuse Hotline training curriculum and materials; trained appropriate hotline staff to ensure
compliance with changes in Florida Statute and Florida Administrative Code, Family Safety, Adult
Protective Services and Florida Abuse Hotline policies, procedures, guidelines, and/or technical
enhancements; and conducted certification of hotline staff. 2003 – 2006.
Abuse Registry Counselor Supervisor, Florida Department of Children and Families,

Tallahassee, FL: Responsible for supervising counselors at the Florida Abuse Hotline. Evaluated
staff performance, conducted statistical analysis of unit performance, provided individualized
coaching and unit feedback by monitoring calls, gathering statistical information and providing unit
training. As a supervisor, performed needs assessments within my unit. Based on these
assessments, created and provided on-going training for members of the unit. Utilized required
knowledge of Florida Statutes, Chapters 39 and 415, administrative codes, various department
and agency operating procedures with regard to the abuse of children and vulnerable adults, as
well as those that define personnel rules for the department to perform duties. Involved in the
ongoing process of hotline staff certification, providing mentoring to certified staff as well as staff
preparing for certification. 2001 – 2003.
Abuse Registry Counselor, Florida Department of Children and Families, Tallahassee, FL:
Responsible for receiving and assessing information provided to the Florida Abuse Hotline,
concerning the abuse or neglect of children; and the abuse, neglect, or exploitation of elderly
persons or disabled adults, as mandated in chapters 39 and 415 of the Florida Statutes. Utilized
accurate typing skills, knowledge of several databases, including FAHIS, HSn, ASKSAM, and
PhoeniX, the ability to interview and strategize questions, and to communicate with a vast array of
people over the telephone, sometimes in a crisis situation. Developed exceptional critical thinking
skills and analysis; as well as excellent written and oral communication skills. Performed the duties
as the Acting Supervisor for the unit in which I was assigned. 1999 – 2001.
Group Treatment Leader/Case Manager, Jackson Juvenile Offender Correction Center,

Marianna, FL: Provided direct care, supervision, and counseling to youths. Completed all
assigned reports as required. Trained and assisted youths in the development of social and daily
living skills by creating an individual training plan with each client. Provided individual feedback to
each client in order to monitor their progress. Facilitated therapeutic group sessions. Reported
individual progress to parents, juvenile probation officers and judges. Relying on my excellent
writing skills, I was able to tailor the report to the target audience. 1998 – 1999.
Instructional Aide, Sealy Elementary School, Tallahassee, FL: Worked alongside a teacher in
an Exceptional Student Education (ESE) classroom. Assisted in teaching children with emotional
and behavioral problems with their educational development. Provided a safe environment for
learning by utilizing Targeted Aggression Control Techniques (T.A.C.T). Displayed role model
CHRISTOPHER L. WILLIAMSON
posture at all times. 1997.
Group Team Leader. Regional Adolescent Female Treatment Center, Woodville, FL:
Provided direct care, supervision, and counseling to youths. Responsible for motivating youths to
participate in daily scheduled activities. Attained knowledge of the behavior management system,
facilitated various therapeutic groups for clients and utilized Crisis Intervention Physical
Techniques (C.I.T.), to prevent youths from escaping, harming themselves and others, as well as
property damage or disruption. 1996 – 1998.
2006 – 2009.
Assessment, Tallahassee, FL: Conducted case reviews to assess whether there was an
were. 2008.
EDUCATION B.A., Criminal Justice, Florida A&M University, Tallahassee, FL, 1996
CERTIFICATIONS Professional Trainer, Office of the Secretary Education and Training, DCF.Certified Florida Abuse
Hotline Professional.
Trained and certified in FCIC/NCIC/CJIS systems, Use of Force, Crisis Intervention Techniques
(C.I.T.) and Targeted Aggression Control Training (T.A.C.T.).
PROFESSIONAL Essential Training Skills, Instructional Design for new Designers, Human Resource Performance
DEVELOPMENT Management training and Supervisory Skills training.
TECHNICAL Home Safenet, PhoeniX data base, Ultra, Vital Statistics, Microsoft Word, Excel, Lotus Notes and
SKILLS internet research.
ALEXIS A. WILMOT
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Training Specialist, Hornby Zeller Associates, Inc. Management consulting firm specializing in
child welfare, juvenile justice, mental health, and public assistance (see Sample Projects below).
06/08-Present
Abuse Registry Counselor, Department of Children and Families: Florida Abuse Registry,
Tallahassee, FL: Participated in the intake of all forms of allegations pertaining to abuse, neglect,
or abandonment of children and vulnerable adults. Provided referral and assistance to victims to
appropriate venues. Acted as liaison between field staff and supervisors in both the private and
public sector. 2005 – 2008.
Group Therapy Facilitator, Florida State University, Tallahassee, FL: Participated through
Florida State University in the facilitation of group therapy sessions with inmates who were victims
of abuse. Developed training materials and generated reports while observing treatment sessions.
2004 – 2004.
Administrative Assistant, Tallahassee Police Department: Criminal Investigation Division,

Tallahassee, FL: Provided technical and clerical support to division commander and to primary
investigative units. Performed data entry and logged information from the courts. 2002 – 2003.
2008 – 2009.
EDUCATION M.A. International Affairs, Florida State University, Tallahassee, FL, 2008
B.S. Criminology/Criminal Justice, Florida State University, Tallahassee, FL, 2004
KEVIN ZACKS
Quality Assurance
Little Rock, AR 72203 (207) 773-9529
(518) 273-1614 (717) 540-7740 (850) 877-9909
(501) 682-7931
EXPERIENCE Manager, Hornby Zeller Associates, Inc. Management consulting firm specializing in child
welfare, juvenile justice, mental health and public assistance
Program Specialist, CSR, Incorporated, Arlington, VA: Worked on Research and Evaluation
Technical Assistance (RETA) contract wit the U.S. National Institute of Justice. Analyzed data
and prepared reports in response to various ad hoc requests from federal agencies. Assisted
other departments within the company with writing grant applications for government funding.
Coordinated peer reviews of NIJ grant reports, peer review panel and meetings of 5-130
attendees. 2/00 – 4/04.
Field Account Manager, Beaulieu of America, Dalton, GA: Worked on the largest account for
the world’s largest carpet manufacturer. Provided field support for client locations, resolved
claims and provided training for employees. Arranged product knowledge certification classes,
ranging in length from 30-minute to eight-hour sessions. Sessions involved the education and
testing of one to thirty participants from locations across the PA/NJ/NY/CT region. 10/97 – 12/99.
PROJECTS Participated in on-site case reviews of Title IV-E eligibility cases to ensure determinations were
North Carolina Judicial Department, Juvenile Court Assessment, Raleigh, NC: Participated
in case file reviews and interviews of key stakeholders to collect data on the effectiveness of the
interstate placement of children and involvement of out-of-state participants in the court process.
2008.
As project manager of a needs assessment of foster care placement services for Fulton and
DeKalb Counties, led the development of a case reading tool to identify the placement needs of
children placed into substitute care and an instrument to quantify the availability of resources.
Conducted a series of interviews with placement providers to identify needs and barriers.
Participated in data analyses used to identify gaps in service needs. Developed the conceptual
model for development of an automated ongoing monitoring tool. 2007.

VA: Led focus group discussions and group training sessions for a statewide workload
measurement study to determine both the time workers have available for case specific work and
the time required to handle cases according to state and federal policy and procedure. 2007 –
2008.
Connecticut Judicial Branch, Court Support Services Division and Connecticut

Department of Children and Families, Service Needs Study for 16 & 17 Year-old Court-
involved Youth, Hartford, CT: Conducted interviews of agency staff and service providers, and
coordinated the collection of case reading data for the conduct of a comprehensive service need
KEVIN ZACKS
study for 16 & 17 year-old court-involved youth. The study analyzed the specific risks, needs and
strengths of youth, with particular attention to their health and educational needs and compared
those needs to existing services, resulting in recommendations of services, programs and
interventions. 2006 – 2007.
ChildNet-PA: Trained county Children & Youth Service agencies on the use of the ChildNet-PA
case management software program. Provided technical assistance to local users and served as
liaison between client agencies and development/support teams. Developed automated
sequences to convert data from prior systems to ChildNet, conducted verification and integrity
tests to ensure the quality of the data and to eliminate potential navigation conflicts. Provided
ongoing support to client agencies to ensure consistency and validity of data across release
cycles, and to ensure the system and data are compliant with state and federal standards. Led
an integral portion of the testing efforts for ongoing software releases. Led the development of
data quality checks of AFCARS files, as those prescribed by ACF as well as augmented data
integrity checks developed by the state in conjunction with HZA. Developed and coded the syntax
needed for additional management reporting and for inclusion of system enhancements. 2004 –
2009.
DataMax for ChildNet-PA: Developed and implemented a supplemental reporting tool to extend
the functionality of the ChildNet-PA tool for local users in measuring safety, permanence and well-
being of clients served. Provided updates as new releases of ChildNet-PA were distributed.
2005 – 2009.
DataMax: Developed and implemented a reporting tool for child welfare agencies to use to assist
with outcome and performance reporting. Created the data structure, which was largely based on
AFCARS and NCANDS data structures, navigation code and outcome/performance reporting
sequences. Drafted documentation of the system and user reference materials. 2004 – 2005.

Support for Needs-based Planning and Budgeting, Harrisburg, PA: Project manager
responsible for the development of automated processes for updating data files into a data
warehouse and automating the analysis of child welfare, foster care and other data sources for 67
counties designed to create semi-annual data packages. Automated the production of the county,
region and statewide semi-annual data packages. Updated the semi-annual data packages for
inclusion of the new CFSR measures. Participated in trainings of local representatives on the use and
interpretation of data as a management monitoring and program development tool. Researched and
responded to data quality questions and provided ad hoc data analysis for OCYF staff and county
agencies. Participated in CFSR planning meetings. Conducted data analysis of quarterly Quality
Services Reviews and drafted reports to identify progress toward Program Improvement Plan goals.
2002 – 2009.
Ohio Department of Job and Family Services, Adoption Services Specialized

Administrative Support Quality Assurance, Columbus, OH: As part of the effort to help the
Department of Job and Family Services continue to increase the number of adoptions of children
in public custody, developed and implemented programming to parse, analyze and summarize
data from 88 counties, as well as automate the creation of reports based on the data. Developed
revised automated data analysis routines to reflect changes in statewide data sources based on
implementation of the state’s SACWIS. 2004 – 2007.
Incentive Grant, Augusta, ME: For the state, community and program-level evaluation of Maine’s
Strategic Prevention Framework State Incentive Grant, conducted stakeholder interviews, inventoried
data sources and analyzed state-level data in order to identify at-risk populations to be targeted by state
KEVIN ZACKS
grants. 2005 – 2009.
Erie County Office of Children and Youth, Quality Assurance, Erie, PA: Conducted on-site
reviews of agency case management decisions and decision-making processes to determine
whether the criteria that are used to determine whether a case should be closed were
appropriate. Evaluated case documentation and conducted staff interviews. 2004 – 2006.
Quality Assurance to New Jersey's State Central Registry, Trenton, NJ: Conducted on-site
reviews of abuse and neglect calls to determine whether the people taking the calls and
dispatching information to the field for child abuse investigations were operating within legal and
best practice guidelines. Listened to taped calls and completed a review instrument, recording
judgments and making recommendations about the call screeners. 2005 – 2006.
Alaska Department of Health and Social Services, Office of Children’s Services, Workload
Study, Juneau, AK: Participated in the conduct of the random moment survey of child welfare
workers involved in intake, investigation, case management of in-home and foster care services,
and foster care licensing to measure the time it takes to work on a case in a quality manner and
the time workers have available to devote to case practice. 2005.
Oregon Child Welfare Law, Policy and Practice Inventory for the Statewide Automated Child
Welfare Information System (SACWIS) Project, Salem, OR: Conducted a review and inventory of
applicable federal and state laws, regulations, policies, procedures and practices as part of a three-
phase plan by the State of Oregon to develop a new SACWIS. Compiled the inventory based on
SACWIS functional requirements. Developed code to automate the final formatting of the inventory
files. 2005.
New Jersey Department of Human Services, Division of Children, Youth and Families,
Analysis of State Central Registry Implementation, Trenton, NJ: Participated in an on-site
review of live calls and conducted a paper review of standardized logs of reports of child abuse
and neglect received at the State Central Registry for the purposes of evaluating the
appropriateness and accuracy of agency response to calls of alleged abuse and/or neglect.
Compared individual report information with agency regulations and definitions to make
recommendations on the appropriateness of agency responses. 2005.
Co-Occurring Collaborative of Southern Maine (CCSME), Program Evaluation, Portland,

ME: Developed schema to allow for routine parsing, analysis and output of program-specific data
for an evaluation design, data collection and data analysis and reporting project. 2004 – 2006.

selection of a case tracking system which would enable workers to perform efficiently, created
quality documentation and ensured Title XIX requirements were met, inventoried data collection
tools, conducted stakeholder interviews and developed a comprehensive list of client data
requirements for the assessment of the case tracking needs of the behavioral residential services
program. 2004 – 2007.
EDUCATION B.S., Political Science and B.S., Economics, University of Houston, Houston, TX, 1997
TECHNICAL SQL Server, Access, Visual Basic, Perl, ASP, PHP, SPSS, SAS and database design and
SKILLS administration.

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DENNIS E.

EXPERIENCE President, Hornby Zeller Associates, Inc. 1/95 – Present.

Supervisor, Survey and Analysis Unit

SAMPLE Oklahoma Legislative Service Bureau, Oklahoma Department of Human Services

Connecticut Department of Children and Families, Statewide Assessment of Systems and

Virginia Department of Social Services, Workload Management Study Update, Richmond,

Maine Children’s Behavioral Health Services, Implementing a Trauma-informed System of

Wisconsin Supreme Court, Reassess State Court Performance in Children in Need of

Pennsylvania Department of Public Welfare, Technical Assistance, Training and Staff

Pennsylvania Department of Public Welfare, Child and Family Services Review/Program

Alabama Department of Human Services, Revenue Enhancement/Rate Setting, Montgomery, AL:

Dauphin County Department of Human Services, Dauphin County Data Warehouse,

Washington Department of Social and Health Services, Children’s Administration, Foster

Philadelphia Department of Human Services, Children and Youth Division, Philadelphia

Pennsylvania Department of Public Welfare, Business Process Reengineering, Harrisburg,

Pennsylvania Department of Public Welfare, PACWIS, Harrisburg, PA: Assisted in the

California Department of Education, Child Development Division, Desired Results for

Onondaga County Department of Social Services, Syracuse, NY: Automated agency

Onondaga County Executive's Office, Syracuse, NY: Ensured implementation of the

EDUCATION M.S.S.W., University of Texas, Austin, 1977

Research Associate, Edmund S. Muskie Institute of Public Affairs, 1974 – 1986.

SAMPLE Oklahoma Legislative Service Bureau, Oklahoma Department of Human Services

Connecticut Department of Children and Families, Statewide Assessment of Systems and

Alaska Court System, Division of Public Assistance, Evaluation of the Anchorage

Virginia Department of Social Services, Workload Management Study Update, Richmond,

Maine Children’s Behavioral Health Services, Implementing a Trauma-informed System of

Co-Occurring Collaborative of Southern Maine (CCSME), Program Evaluation, Portland, ME:

Pennsylvania Department of Public Welfare, Family Group Decision Making (FGDM)

Alaska Department of Health and Social Services, Assessment Study of Disproportionate

Wisconsin Supreme Court, Reassess State Court Performance in Children in Need of

US National Science Foundation/Subcontract to University of Southern Maine, EAST

Pennsylvania Department of Public Welfare, Child and Family Services Review/Program

Washington Department of Social and Health Services, Division of Developmental Disabilities,

Alabama Department of Human Resources, Revenue Enhancement/Rate Setting,

Washington Department of Social and Health Services, Children’s Administration, Foster

Pennsylvania Department of Public Welfare, PACWIS, Harrisburg, PA: Developed a User’s

Virginia Department of Social Services, Workload Management Study, Richmond, VA:

California Department of Education, Child Development Division, Quality Improvement

California Department of Education, Child Development Division, Desired Results for

Louisiana Office of Youth Development, Classification System for Adjudicated Females,

Connecticut Department of Children and Families, Resource Development Plan, Hartford,

Maine Medical Center, Evaluation of Employment of People with Psychiatric Disabilities,

Colorado Department of Human Services, Evaluation of Intensive Family Preservation

Helaine Hornby, Portland Community Leadership: Improving Secondary Programming for

Tracking Child Welfare Performance, National Conference of State Legislatures Assembly,

Understanding Adoption Disruption, Child Welfare League of America National Conference,

Factors Leading to Disrupted Adoptions, North American Council on Adoptable Children

BOARDS Spurwink Institute, Portland, Maine, 1995-2000.

National Staff Development and Training Association, Washington, D.C., 1991-1995.

EDUCATION M.A., Public Policy and Management

B.S., Political Science and Publications

Kinney & Associates, Inc., Troy, NY. 1/95 – 5/97.

Cost Management Services, Inc., Moscow, PA. 8/93 – 1/95.

Technical Consultant, State of Pennsylvania, Medical Care Conversion Project: Implemented

SAMPLE Oklahoma Legislative Service Bureau, Oklahoma Department of Human Services

Connecticut Department of Children and Families, Statewide Assessment of Systems and

Virginia Department of Social Services, Workload Management Study Update, Richmond,

Harborcreek Youth Services, Management Information System, Harborcreek, PA: Assessed

Oregon Department of Human Services, Office of Information Services, SACWIS Inventory,

Wisconsin Supreme Court, Reassess State Court Performance in Children in Need of

Pennsylvania Department of Public Welfare, Needs-based Planning and Budgeting,

Alabama Department of Human Services, Revenue Enhancement/Rate Setting, Montgomery,

Dauphin County Department of Human Services, Dauphin County Data Warehouse,

Pennsylvania Department of Public Welfare, Child and Family Services Review/Program