Escolar Documentos
Profissional Documentos
Cultura Documentos
BROCHURE
FROM TSO THE OFFICIAL PUBLISHER
1ST EDITION
2014
2 AXELOS Publication Brochure 3rd Edition 2015 www.AXELOS.com
PUBLISHER TSO
Common Glossary
Guidance
Portfolio,
Management Management
Programme and
of Risk of Value ITIL®
Portfolio, Project Offices
(M_o_R®) (MoV®)
Programme (P3O®)
and Project ITIL®
Management Maturity
Maturity Portfolio management (MoP®) Model
Model
(P3M3®)
Programme management (MSP®)
Twitter
@AXELOS_GBP
LinkedIn
A XELOS Global Best Practice
Google+
AXELOS - Google+
4 AXELOS Publication Brochure 3rd Edition 2015 www.AXELOS.com
Instant access
Easy access to AXELOS guidance is vital if you are looking to embed its best practices, processes and thinking into your organization. If your organization
has more than one person that needs to use the guidance, a multi-user online subscription is a practical and cost-effective way of ensuring easy access.
Our multi-user online subscriptions are not linked to specific workstations and can therefore be easily accessed on many different devices including PCs,
laptops, iPads and tablets.
Interested in finding out more about how an online subscription could benefit your organization?
Call our sales expert for a no obligation chat or consultation on +44 (0) 1603 695890, or email digital@tso.co.uk and quote reference OHD
www.AXELOS.com AXELOS Publication Brochure 3rd Edition 2015 5
ITIL
Overview and benefits
Combining the latest thinking with common sense and practical guidance, ITIL key benefits help to:
●● Quantify and clearly demonstrate the true value of the services ●● Support business change at the speed your customer needs while
you provide ensuring stable and low-risk environment
●● Benchmark services and maximize return on investment ●● Build and maintain positive business relationships with customers and
●● Obtain value for money from your service providers improve customer satisfaction
How it works
ITIL is the most recognized framework for IT service management in the
world. Delivering a cohesive set of best-practice guidance drawn from
public and private sectors internationally, ITIL helps service providers
with best practice guidance on the provision of quality IT services, and
the processes, functions and other capabilities needed to support them.
It is based upon a lifecycle approach, and the core ITIL guidance consists
of five publications that each represents a lifecycle stage:
●● ITIL Service Strategy
●● ITIL Service Design "ITIL has long been recognised as the industry standard for
IT Service Management. We were an early adopter and our
●● ITIL Service Transition
delivery model has been based on ITIL since its early inception.
●● ITIL Service Operation All the service desk processes - change, incident and problem
management - have been in use for a long time, and we have
●● ITIL Continual Service Improvement. been able to implement others, such as release management, on
Driven by business needs, the lifecycle moves cyclically from service new contracts. It has established consistency in terminology and
processes throughout our operations.
strategy – where business requirements are set – through design,
transition and operation to the continual improvement of IT services. Today, we have around 200 people trained on the ITIL
A built-in continual feedback system at every stage ensures that the foundation and managers courses. The result is that 1000
people involved in service delivery use ITIL, with increasing
service management offering continues to provide measurable value
numbers taking it up in technical consulting."
to the organization.
Laura Jay, Managed Operations Delivery
Assurance, ATOS
Users
Any organization that adopts ITIL will be in good company. Just a few
of the users include Microsoft, IBM, NASA, HSBC, Disney, Proctor &
Gamble, Ministry of Defence, Shell and HP. For testimonials and case
studies from those who have adopted ITIL, visit
www.axelos.com/case-study-and-white-paper-search
6 AXELOS Publication Brochure 3rd Edition 2015 www.AXELOS.com
Hard Copy
9780113313075 £85.00
PDF Single User*
9780113313136 £85.00 (£102.00 inc. VAT)
Online Subscription – Individual Access
7003156 £75.00 (£90.00 inc. VAT)
ITIL Lifecycle Publication Suite
Call +44 (0) 1603 695890 to order the online
The five titles that make up the ITIL Lifecycle Suite are available to subscription
purchase as single copies or together – offering a saving of almost 30%
compared with buying the five titles individually. ITIL Continual Service Improvement
This best-practice guidance is essential in ensuring that IT services
Hard Copy Suite remain aligned to business requirements, with information on
9780113313235 £299.00 improvement activities which support the rest of the lifecycle.
PDF Suite Single User*
Hard Copy
9780113313242 £299.00 (£358.80 inc. VAT)
9780113313082 £85.00
Online Subscription – Individual Access
PDF Single User*
7003158 £265.00 (£318.00 inc. VAT)
9780113313143 £85.00 (£102.00 inc. VAT)
Call +44 (0) 1603 695890 to order the online subscription
Online Subscription – Individual Access
ITIL Service Strategy 7003157 £75.00 (£90.00 inc. VAT)
Value creation starts at service strategy – the heart of the ITIL service Call +44 (0) 1603 695890 to order the online
lifecycle – and this title will help service providers and business subscription
customers achieve service excellence. Translations
Hard Copy ITIL Service Strategy - German Translation
9780113313044 £85.00 Hard Copy 9780113313853 £85.00
PDF Single User* 9780113313860 £85.00 (£102.00 inc. VAT)
PDF Single User*
9780113313105 £85.00 (£102.00 inc. VAT) ITIL Service Design - German Translation
Call +44 (0) 1603 695890 to order the online ITIL Service Transition - German Translation
subscription Hard Copy 9780113314010 £85.00
PDF Single User* 9780113314027 £85.00 (£102.00 inc. VAT)
ITIL Service Design
ITIL Service Operation - German Translation
This title provides guidance for the design of appropriate and innovative
Hard Copy 9780113314034 £85.00
IT services to meet current and future agreed business requirements.
PDF Single User* 9780113314041 £85.00 (£102.00 inc. VAT)
Hard Copy ITIL Continual Improvement - German Translation
9780113313051 £85.00 Hard Copy 9780113314058 £85.00
PDF Single User* PDF Single User* 9780113314065 £85.00 (£102.00 inc. VAT)
9780113313112 £85.00 (£102.00 inc. VAT) ITIL Lifecycle Publication Suite - German Translation
Online Subscription – Individual Access Hard Copy 9780113314072 £299.00
7003148 £75.00 (£90.00 inc. VAT) PDF Single User* 9780113314089 £299.00 (£358.80 inc. VAT)
Call +44 (0) 1603 695890 to order the online ITIL Service Strategy - Japanese Translation
subscription PDF Single User* 9780113314140 £85.00 (£102.00 inc. VAT)
ITIL Service Transition ITIL Service Design - Japanese Translation
This is essential reading for anyone seeking to deliver IT change with the PDF Single User* 9780113314157 £85.00 (£102.00 inc. VAT)
best possible outcomes for the business – allowing for innovation while ITIL Service Transition - Japanese Translation
preventing undesired consequences. PDF Single User* 9780113314164 £85.00 (£102.00 inc. VAT)
Hard Copy ITIL Service Operation - Japanese Translation
9780113313068 £85.00 PDF Single User* 9780113314171 £85.00 (£102.00 inc. VAT)
PDF Single User* ITIL Continual Service Improvement - Japanese Translation
9780113313129 £85.00 (£102.00 inc. VAT) PDF Single User* 9780113314188 £85.00 (£102.00 inc. VAT)
Online Subscription – Individual Access ITIL Lifecycle Publication Suite - Japanese Translation
7003155 £75.00 (£90.00 inc. VAT)
PDF Suite Single User* 9780113314195 £299.00 (£358.80 inc. VAT)
Call +44 (0) 1603 695890 to order the online
subscription * Only available to order online at https://shop.axelos.com
www.AXELOS.com AXELOS Publication Brochure 3rd Edition 2015 7
Introduction to the ITIL Service Lifecycle Key Element Guide ITIL Service Transition
The perfect companion to the ITIL core products, this publication Single Copy
introduces the service lifecycle and the practice of service management. 9780113313624 £9.95
Pack of 10
Hard Copy
9780113313679 £99.50
9780113313099 £30.00
PDF Single User*
PDF Single User*
9780113313730 £9.95 (£11.94 inc. VAT)
9780113313150 £30.00 (£36.00 inc. VAT)
Online Subscription – Individual Access Key Element Guide ITIL Service Operation
7003174 £25.00 (£30.00 inc. VAT) Single Copy
all +44 (0) 1603 695890 to order the online
C 9780113313631 £9.95
subscription Pack of 10
9780113313686 £99.50
PDF Single User*
9780113313747 £9.95 (£11.94 inc. VAT)
Hard Copy
Key Element Guide ITIL Service Strategy 9780113314102 £35.00
Single Copy
PDF Single User*
9780113313600 £9.95
9780113314119 £35.00 (£42.00 inc. VAT)
Pack of 10
9780113313655 £99.50
PDF Single User*
9780113313716 £9.95 (£11.94 inc. VAT)
* Only available to order online at https://shop.axelos.com
Key Element Guide ITIL Service Design
Single Copy
£9.95
9780113313617
Pack of 10
9780113313662 £99.50
PDF Single User*
9780113313723 £9.95 (£11.94 inc. VAT)
8 AXELOS Publication Brochure 3rd Edition 2015 www.AXELOS.com
ITIL Lite: A roadmap to full or partial ITIL implementation Information Lifecycle Support: Wisdom, Knowledge,
ITIL Lite, now aligned with the ITIL 2011 editions, is aimed at Information and Data Management (WKIDM)
encouraging organizations to adopt ITIL by selecting and implementing This publication provides a comprehensive and much-
key components. needed source of information on data and information
Hard Copy management.
9780113313839 £30.00 Hard Copy
PDF Single User* 9780113312627 £30.00
9780113313846 £30.00 (£36.00 inc. VAT)
Hard Copy
9780113310968 £32.00 ITIL Foundation Handbook
PDF Single User* Endorsed by the Official ITIL Accreditor, this portable
9780113312054 £32.00 (£38.40 inc. VAT) companion is perfect for those studying for their
Foundation exam.
Single Copy
Collaborative Consulting 9780113313495 £10.95
Containing practical guidance for internal and external consultants, this PDF Single User*
title covers techniques to collaborate with stakeholders in setting and 9780113313518 £10.95 (£13.14 inc. VAT)
delivering goals. Pack of 10
9780113313501 £109.50
Hard Copy
9780113313914 £35.00 Online Subscription – Individual Access
7003203 £11.95 (£14.34 inc. VAT)
PDF Single User*
9780113313921 £35.00 (£42.00 inc. VAT) Call +44 (0) 1603 695890 to order the online subscription
Translations
ITIL Foundation Handbook - Finnish Translation
Hard Copy
9780113314201 £14.50
PDF Single User*
9780113314218 £14.50 (£17.40 inc. VAT)
Passing Your ITIL Intermediate Exams Planning, Protection and Optimization ITIL Intermediate
PDF Single User* Capability Handbook
9780113312436 £30.00 (£36.00 inc. VAT) This will help you study for the PPO module of the ITIL intermediate
capability qualification.
Pack of 10
9780113314348 £109.50
PDF Single User* Service Offerings and Agreements ITIL Intermediate Capability
9780113314355 £10.95 (£13.14 inc. VAT) Handbook
This quick reference guide will help you as you study for the SOA module
of the ITIL intermediate capability qualification.
Pack of 10
9780113314300 £109.50
PDF Single User* Passing Your ITIL Managing Across the Lifestyle Exam
9780113314317 £10.95 (£13.14 inc. VAT) This study aid from the Official Publisher of ITIL provides guidance to
support students as they prepare for their MALC qualification.
Single Copy
Essential ITIL: Processes and functions 9780113314386 £35.00
Provides a short introductory overview to ITIL and PDF Single User
ITIL processes. 9780113314393 £35.00 (42.00 inc. VAT)
Coming Soon
AXELOS
To keep up-to-date with new ITIL publications, Cyber Resilience
register for the elert service at
www.AXELOS.com/e-news-registration.aspx
Management of Portfolios –
Publication Review To keep up-to-date with all the latest
MoP news, register for the elert service at
How top industry professionals use MoP
www.AXELOS.com/e-news-registration.aspx
'Many organizations have invested heavily in developing project
and even programme management processes and standards.
They have also trained their staff in project and programme * Only available to order online at https://shop.axelos.com
management. Both of these are important steps to delivering
programmes and projects right.
owever, without also investing time in identifying the right change
H
initiatives, much of the investment in good quality programme and
project management will be wasted by delivering the wrong ones.
Its approach brings numerous benefits. Users find out how to: PDF Single User*
9780113313969 £25.00 (£30.00 inc. VAT)
●● Create a vision and blueprint for transformational change
●● Design the programme to deliver the blueprint
●● Identify the right outcomes and benefits and plan for their delivery MSP Pocketbook
Documenting the basic essentials of MSP, this pocketbook is a useful
●● Deliver on time and on budget
prompt for the experienced practitioner and a good introduction for those
●● Break down initiatives into clearly defined projects and offer a unfamiliar with the guidance.
framework for handling them
Pack of 10
●● Define responsibilities and lines of communication 9780113313549 £35.00
●● Involve interested stakeholders Online Subscription - Individual User
7003207 £3.50 (£4.20 inc. VAT)
●● Manage risk and ensure the programme responds to change
Call +44 (0) 1603 695890 to order the online
●● Audit and maintain quality.
subscription
How it works
Fundamentals of Benefits Realization
MSP creates a structured framework that acknowledges that every
Written by a renowned expert in the subject this is a practical guide to a
programme is unique but at the same time must be universally
ensuring the realization of benefits from change initiatives and is
applicable, delivering quality outcomes and lasting benefits.
compatible with programmes running under MSP.
By creating a framework that encourages organizations to focus on
Hard Copy
outcomes and anticipate issues in advance, MSP is proven
9780113312597 £30.00
to work even for the most challenging, multiple programmes.
Hard Copy
9780113313273 £45.00
Translations
Polish Translation
Hard Copy
9780113314362 £50.00
Hard Copy Call +44 (0) 1603 695890 to order the online
9780113310593 £75.00 subscription
Online Subscription – Individual Access The Executive Guide to Directing Projects: within a PRINCE2
7003139 £65.00 (£78.00 inc. VAT) and MSP Environment
all +44 (0) 1603 695890 to order the online
C An executive summary of the full guidance in a portable format suitable
subscription for easy cross-reference or a quick read for a busy project board member
who already has an understanding of PRINCE2.
Translations
Hard Copy
Brazilian Portuguese Translation
9780113311897 £25.00
Hard Copy 9780113313471
£75.00
PDF Single User*
PDF Single User* 9780113313488 £75.00 (£90.00 inc. VAT) 9780113312214 £25.00 (£30.00 inc. VAT)
Chinese Translation
Hard Copy 9780113312221
£75.00
PDF Single User* 9780113312535 £75.00 (£90.00 inc. VAT) Online Subscription – Individual Access
7003205 £3.50 (£4.20 inc. VAT)
French Translation
all +44 (0) 1603 695890 to order the online
C
Hard Copy 9780113312153
£75.00
subscription
PDF Single User* 9780113312290 £75.00 (£90.00 inc. VAT)
German Translation
Hard Copy 9780113312146
£75.00 Integrating PRINCE2®
PDF Single User* 9780113312283 £75.00 (£90.00 inc. VAT) This practical guide shows you how to embed PRINCE2 within your
organization and tailor the method to your specific work environment and
Italian Translation
business context.
Hard Copy 9780113313013
£75.00
Single Copy
PDF Single User* 9780113313020 £75.00 (£90.00 inc. VAT) 9780113314416 £35.00
Norwegian Translation PDF Single User
Hard Copy 9780113312382
£75.00 9780113314423 £35.00 (42.00 inc. VAT)
PDF Single User* 9780113312399 £75.00 (£90.00 inc. VAT)
Polish Translation
Hard Copy 9780113312245
£75.00
PDF Single User* 9780113312511 £75.00 (£90.00 inc. VAT) To keep up-to-date with new titles,
Spanish Translation
register for the elerts service at
www.AXELOS.com/e-news-registration.aspx
Hard Copy 9780113311651
£75.00
How it works all +44 (0) 1603 695890 to order the online
C
subscription
The guidance is structured around principles, themes and processes:
●● The principles are based on tried-and-tested practices, and successful
value management is unlikely to be achieved if these are not adopted
●● The themes are continuous activities that need to be carried out to
An Executive Guide to Value Management
ensure the application of the principle delivers the promised value This brief guide explains why senior managers need to take value
management seriously. It outlines the benefits of value management and
●● The set of processes define the structure of the approach and use includes a simple health check to test the organization’s current status.
specialist techniques to supplement the business case and provide a
practical approach to getting results. Hard Copy
9780113312795 £9.95
‘MoV has some really helpful techniques – the idea of 'value trees'
for example – a very simple technique, but very effective. I would
recommend this publication to anyone looking for the ‘how’ bit.’
Melanie Franklin, Maven Training
Downloadable PDF
How it works 9780113314447 £3.95 (£4.74 inc. VAT)
The guidance includes:
●● An introduction to P3O – why, when and how to use P3O models,
including the difference between portfolio, programmes and project
environments and their different requirements
To keep up-to-date with all the latest
●● What value P3O can bring to the organization including a business P3O news, register for the elert service at
case, funding models and performance measures www.AXELOS.com/e-news-registration.aspx
●● An overview of the different P3O models with examples
●● Details on the functions/services and techniques/tools used by units * Only available to order online at https://shop.axelos.com
of a P3O model.
Hard Copy
9780113314225 £50.00
●● Increased likelihood of change initiatives being achieved ●● M_o_R Processes: six distinct process steps ensure that risk is
systematically identified, assessed and controlled.
●● Closer internal focus on doing the right things properly
●● More efficient use of resources
Management of Risk: Guidance for Practitioners
●● Reduced waste and fraud, and better value for money
This essential best practice guidance provides a framework for dealing
●● Improved innovation with unplanned problems and opportunities and keep the programme or
project on course to achieve its objectives.
●● Better management of contingent and maintenance activities.
Hard Copy
9780113312740 £45.00
Benefits:
●● The ability to save your results and track your improvement
●● Access to more than 4,000 questions
●● A detailed breakdown of what your maturity score means and advice
on how to improve your score.
To find out more about the ITIL Maturity Model and Self-assessment
Service or to set up your Online Subscription please contact our sales
experts on +44 (0) 1603 695890, or email digital@tso.co.uk
18 AXELOS Publication Brochure 3rd Edition 2015 www.AXELOS.com
MONEY-SAVING,
GREAT VALUE PACKS
AXELOS PROMOTIONS
AXELOS is pleased to offer these money-saving, great value packs – some of these promotional packs offer you our official publications in a range of
formats to make the publications easily accessible to you whether you are in the office or on the move.
Print pack
9780113314263 £59.00
Print pack
9780113314270 £99.00
PDF pack
9780113314287 £99.00 (£118.80 inc. VAT)
Email: digital@tso.co.uk
www.AXELOS.com
TSO Services
Maximizing your access
Easy access is vital to embed the guidance into your organization.
The most practical way of providing this to all core users is digitally
via electronic access which allows you to broaden availability through
your organization.
TSO offer flexible packages for those wanting to share access across
an organization or those needing mixed media access. Please email
digital@tso.co.uk with your requirements.
Standing Orders
Ensure you are first to receive the latest editions of the publications that
matter to you. Set up a Standing Order and TSO will take care of
everything to ensure you don’t have to go through the process of
re-ordering titles and filling out order forms, thus saving you time and
money. For further information please call 0870 600 5522 or email
subscriptions@tso.co.uk
ePub eBook
The majority of the AXELOS Global Best Practice
Guidance is available in eBook format from all major
eSellers such as Kindle, iBooks and Kobo.