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Topic Name : ELE/N4602 Install, configure and setup Hardware system Percentage :
75
Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
Question Details :
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
How will you interact with the customer while confirming his address?
Question Details :
��हक क� पत� स�प�ष्ट करत� समय आप ��हक क� स�थ क�स� ब�तच�त कर� ग�?
Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
Which among the following is a laptop battery?
इनम� स� ल�पट�प क� ब�टर� क�न स� ह� ?
Question Details :
Correct Answer : B
Your Answer : B
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
How will you get to know about the location for placement of computer system?
Question Details :
क���टर �सस्टम क� रखन� क� जगह क� पत� आप क�स� लग�ए� ग�?
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
What solution will you provide to customer for a damaged printer cartridge?
Question Details :
खर�ब �प्र�टर क��ट� � ज क� �लए आप ��हक क� �� सम�ध�न द� ग�?
Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
How will you get to know about the location to place and install the hardware?
Question Details :
ह�ड� व�यर क� लग�न� और उस� इ� स्ट�ल करन� क� ब�र� म� आप क�स� ज�न�ग�?
What parameter's will you write in the note before giving it to customer?
Question Details :
��हक क� �टप्पण� द� न� स� पहल� आप उसम� क�न स� प�रम�प� �लख�ग�?
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
When will you provide an invoice to the customer?
Question Details :
आप ��हक क� �बल कब द� ग�?
Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
Which among the following points will you keep in mind for achieving productivity and quality?
Question Details :
उ��दकत� और ग�णवत्त� प्र�प्त करन� क� �लए आप इनम� स� �कस ब�त पर ��न द� ग�?
Topic Name : ELE/N4602 Install, configure and setup Hardware system 0 Out Of 2.5 mark
How will you ensure customer satisfaction after setting up and installing the software?
Question Details :
स�फ्टव�यर ड�लन� और इ� स्ट�ल करन� क� ब�द आप ��हक स�त��ष्ट क�स� स��न��त कर� ग�?
Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
You promised a turn around time of 6 hrs to a customer whose pc has to be fixed. When will you visit him?
Question Details :
��हक �जसक� प�स� लग�य� ज�न� ह� , क� आपन� लगभग 6 घ�ट� क� समय क� व�द� �कय� ह� । आप उनक� द�र� कब कर� ग�?
Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
How many visits will you take to install and set up computer and peripherals at a customer's house?
Question Details :
��हक क� घर म� क���टर और सह�यक उपकरण�� क� लग�न� और �थ��पत करन� क� �लए आप उनक� घर �कतन� ब�र ज�ए� ग�?
Topic Name : ELE/N4602 Install, configure and setup Hardware system 0 Out Of 2.5 mark
What will be the cost of extending a PC's RAM if the cost of RAM is Rs 6500 and installing charges are Rs 500?
एक ��हक आपक� ��र� प�स� लग�न� क� ब�द भ�गत�न स� मन� करत� ह� , वह आपस� कहत� ह� �क उसक� क���टर अब भ� व�र� ट�
Question Details :
अव�ध म� ह� ल��कन उसक� व�र� ट� एक सप्त�ह पहल� ह� सम�प्त ह� गई ह� । य�द वह आपक� ब�त स�नन� क� त�य�र न ह� त� आप ��
कर� ग�?
Correct Answer : Ask him to talk to your supervisor(उस� अपन� स�परव�इज़र स� ब�त करन� क� कह� ग�)
Your Answer : Ask him to buy a new PC(उस� नय� प�स� खर�दन� क� कह� ग�)
Topic Name : ELE/N4602 Install, configure and setup Hardware system 0 Out Of 2.5 mark
Question Details :
Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
Question Details :
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
With which among the following does the customer interacts to file a query?
Question Details :
अपन� प�छत�छ करन� क� �लए ��हक इनम� स� �कसक� स�थ ब�तच�त करत� ह� ?
Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
Which among the following will work after connecting to the system if their drivers are not pre-installed?
Question Details :
इनम� स� क�न स� उपकरण �सस्टम म� कन�क्ट करन� क� ब�द क�म कर� ग� य�द उसक� ड��इवर पहल� स� इ� स्ट�ल नह�� �कए गए ह� ?
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
Which among the following will you collect from a customer after completion of work?
Question Details :
क�म प�र� करन� क� ब�द आप ��हक स� यह प्र�प्त कर� ग� ?
Which among the following software will you install in a customer's PC if he has requested for a photo editor?
Question Details :
य�द ��हक न� ��ट� ए�डटर क� अन�र�ध �कय� ह� त� आप ��हक क� प�स� म� इनम� स� क�न स� स�फ्टव�यर इ� स्ट�ल कर� ग�?
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
Which among the following information will you seek from the customer while installing a PC at his location?
Question Details :
��हक क� �थल पर प�स� इ� स्ट�ल करत� समय आप ��हक स� क�न स� ज�नक�र� प्र�प्त कर� ग� ?
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
While talking to a customer open and close-ended questions make it easier for you to understand the
Question Details : ____________ .
��हक स� ब�त करत� समय छ�ट� -बड़� प्रश्न प�छन� स� _________ समझन� म� आस�न� ह�त� ह� ।
Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
While updating the windows in a customer's PC you noticed that the PC is full of viruses. What will you do in such a
Question Details : situation?
��हक क� प�स� म� �व�� अपड� ट करत� समय आप द� खत� ह� �क प�स� म� व�यरस ह� । ऐस� ह�लत म� आप �� कर� ग� ?
Tell the customer about the cost involved in installing the anti-virus(ए��-व�यरस इ� स्ट�ल करन� क� ल�गत क� ब�र� म� ��हक
Correct Answer :
क� बत�ए� ग�)
Tell the customer about the cost involved in installing the anti-virus(ए��-व�यरस इ� स्ट�ल करन� क� ल�गत क� ब�र� म� ��हक
Your Answer :
क� बत�ए� ग�)
Topic Name : ELE/N4602 Install, configure and setup Hardware system 0 Out Of 2.5 mark
What additional software will you provide at the time of set up?
Question Details :
स�ट अप करत� समय आप क�न स� अ�त�रक्त स�फ्टव�यर लग�ए� ग�?
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
What needs to be done when customer calls up ?
Question Details :
��हक क� क�ल करन� पर �� करन� च��हए?
Correct Answer : Greet and listen to their concerns attentively (उनक� अ�भव�दन कर उनक� सम�� ��न स� स�नन� च��हए)
Your Answer : Greet and listen to their concerns attentively (उनक� अ�भव�दन कर उनक� सम�� ��न स� स�नन� च��हए)
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
What solution will you provide to the customer for damaged hard disk.
Question Details :
खर�ब ह�ड� �डस्क क� �लए आप ��हक क� �� सम�ध�न द� ग� ?
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
How much total cost will you tell the customer if the cost involved in fixing his PC was:
Rs 1000- Installation of OS
Rs 1500- Installation of anti-virus
Rs 200 Labour charge
Question Details :
"य�द प�स� क� ल�गत तय करन� म� �नम्न�ल�खत ल�गत श��मल ह� त� आप ��हक क� क�ल ल�गत �कतन� बत�ए� ग� -
रु. 1000- ओ.एस. क� इ� स्ट�ल�शन
रु. 1500- ए��-व�यरस क� इ� स्ट�ल�शन
रु. 200 श्रम प्रभ�र"
Topic Name : ELE/N4601 Engage with Customers 2.5 Out Of 2.5 mark
Topic Name : ELE/N4602 Install, configure and setup Hardware system 2.5 Out Of 2.5 mark
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Whom among the following will you interact with before commencing a field trip?
Question Details :
क्ष�त्र क� द�र� करन� स� पहल� आप इनम� स� �कनक� स�थ ब�त कर� ग�?
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Which tool will you take with yourself when you have to re-install windows in a customer's pc?
Question Details :
य�द आपक� ��हक क� प�स� म� �व��ज़ द�ब�र� ड�लन� ह� त� आप क�न स� औज�र स�थ ल� ज�ए� ग�?
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 0 Out Of 2 mark
Which among the following parts will you take with yourself if you have to upgrade the memory of a processor?
Question Details :
य�द आपक� प्र�स�सर क� म�म�र� अप��ड करन� ह� त� आप इनम� स� क�न स� प�ज�� ल� ज�ए� ग�?
Correct Answer : Original hard disk worth Rs 3000(रु. 3000 क� असल� ह�ड� �डस्क)
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Question Details :
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 0 Out Of 2 mark
Why should you handle modules like PCB with care?
Question Details :
PCB �वद क�यर ज�स� म���ल क� प्रय�ग ��� करन� च��हए?
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 0 Out Of 2 mark
Question Details :
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Correct Answer : If it is faulty and has to be replaced(य�द उसम� खर�ब� ह� और उस� बदलन� ह�)
Your Answer : If it is faulty and has to be replaced(य�द उसम� खर�ब� ह� और उस� बदलन� ह�)
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 0 Out Of 2 mark
Question Details :
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Your Answer : When it cant be fixed at customer's location(जब उस� ��हक क� �थल पर ��क नह�� �कय� ज� सकत� ह�)
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Which among the following points will you keep in mind while visiting a customer for repairing his system? Choose
Question Details : the right set of options
��हक क� �सस्टम क� मरम्मत करन� क� �लए ज�त� समय आप इनम� स� �कस ब�त क� ��न म� रख�ग�? उ�चत �वकल्प च�न�
Understand requirements clearly~Follow agreed turn around time~Achieve call closure in 1st visit~Complete task
Correct Answer :
with quality benchmark of company
Understand requirements clearly~Follow agreed turn around time~Achieve call closure in 1st visit~Complete task
Your Answer :
with quality benchmark of company
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Will you take permission from customer before replacing any module or before sending for repairs to company?
Question Details :
�कस� म���ल क� बदलन� स� पहल� य� उस� क�पन� क� मरम्मत क� �लए भ�जन� स� पहल� आप ��हक क� अन�म�त ल�ग�?
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 0 Out Of 2 mark
Topic Name : ELE/N4603 Troubleshoot and replace faulty modules 2 Out Of 2 mark
Question Details :
Which among the following will you do if you notice that the location at which customer wants to place his
Question Details : computer is not safe as it is under direct contact of sunlight?
��हक अपन� क���टर ऐस� जगह पर लग�न� च�हत� ह� जह�� स�रज क� र�शन� पड़त� ह� , त� आप �� कर� ग�?
Correct Answer : Inform the customer about the problem(��हक क� सम�� क� ब�र� म� बत�ए� ग�)
Your Answer : Place the computer at customer's preferred location(��हक क� पस�द�द� जगह पर क���टर रख�ग�)
Why is it important to interact with the colleagues who are from different functions?
Question Details :
�व�भन्न प्रक�र क� क�म करन� व�ल� सहक�म�य�� क� स�थ ब�तच�त करन� ��� ज़रूर� ह� ?
Correct Answer : To understand their nature of work(उनक� क�य� क� प्रक��त समझन� क� �लए)
Your Answer : To understand their nature of work(उनक� क�य� क� प्रक��त समझन� क� �लए)
How will you deal with a customer's problem who is sitting 50 kms away from you?
Question Details :
50 �क.म�. द� र ब��� ��हक क सम�� क� आप क�स� स�लझ�ए� ग�?
Correct Answer : Ask your colleague to help who is in that area only(उसक� आसप�स रहन� व�ल� सहकम� स� मदद करन� क� कह� ग�)
Your Answer : Ask your colleague to help who is in that area only(उसक� आसप�स रहन� व�ल� सहकम� स� मदद करन� क� कह� ग�)
How will you deal with a subordinate who accepted a bribe from the customer to decrease the amount on raised
Question Details : invoice?
आपक� अध�न�थ कम�च�र� न� बन�ए गए �बल क� र��श कम करन� क� �लए ��हक स� �रश्वत ल� ह� , आप इसस� क�स� �नपट� ग� ?
Correct Answer : Stop him and tell him its against policies(उस� र�क�ग� और कह� ग� �क यह न��त क� �वरुद्ध ह� )
Your Answer : Stop him and tell him its against policies(उस� र�क�ग� और कह� ग� �क यह न��त क� �वरुद्ध ह� )
Which among the following is the best way of tackling the constraints that you face while working?
Question Details :
क�म करत� समय आन� व�ल� पर� श��नय�� स� �नपटन� क� सव�त्तम तर�क� क�न स� ह� ?
Correct Answer : Find optimum solution for them(उनक� अन�क�लतम सम�ध�न ख�जन�)
Your Answer : Find optimum solution for them(उनक� अन�क�लतम सम�ध�न ख�जन�)
What kind of feedback will you get from the customer if you show him a really nice and polite behaviour?
Question Details :
य�द आप अपन� ��हक स� सचम�च अ�� और �वनम्र व्यवह�र करत� ह� त� आपक� उसस� �कस तरह क� प्र�तप��ष्ट �मल�ग�?
You have colleagues working at different places respectively and you have received a work order but you cant reach
the place in the specified time. How will you achieve smooth workflow?
Question Details :
आपक� सहकम� �व�भन्न जगह�� पर क�म करत� ह� और आपक� एक क�य� आद� श �मल� ह� , ल��कन आप �नध�� �रत समय पर उनक� प�स
नह�� पहु� च प�त� ह� । आप इस सम�� क� सम�ध�न क�स� �नक�ल�ग�?
Ask your colleague to address that particular customer in your place(अपन� सहकम� स� कह� ग� �क व� अपन� जगह पर ��हक
Correct Answer :
क� �नपट�ए)
Ask your colleague to address that particular customer in your place(अपन� सहकम� स� कह� ग� �क व� अपन� जगह पर ��हक
Your Answer :
क� �नपट�ए)
What will you if your colleague is at nearby location and he needs your assistance.
Question Details :
य�द आपक� सहकम� प�स क� �कस� जगह पर ह� और उस� आपक� मदद क� ज़रूरत ह� त� आप �� कर� ग� ?
Correct Answer : Help him to achieve smooth work flow(क�म आस�न� स� करन� म� उसक� मदद कर� ग�)
Your Answer : Help him to achieve smooth work flow(क�म आस�न� स� करन� म� उसक� मदद कर� ग�)