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Project Manager ©
Quality Manager
(if applicable)
Procurement Manager
(if applicable)
Communications Manager
(if applicable)
TEMPLATE GUIDE
.................................................................................................................................................1
1 DELIVERABLE QUALITY ...............................................................................................................2
1.1 DEFINITION.........................................................................................................................................................2
1.2 QUALITY TARGETS...............................................................................................................................................2
1.3 QUALITY ASSURANCE PLAN....................................................................................................................................3
1.4 QUALITY CONTROL PLAN.......................................................................................................................................4
2 PROCESS QUALITY......................................................................................................................5
2.1 TIME MANAGEMENT PROCESS.................................................................................................................................5
2.2 COST MANAGEMENT PROCESS...............................................................................................................................5
2.3 QUALITY MANAGEMENT PROCESS............................................................................................................................5
2.4 CHANGE MANAGEMENT PROCESS............................................................................................................................5
2.5 RISK MANAGEMENT PROCESS.................................................................................................................................6
2.6 ISSUE MANAGEMENT PROCESS...............................................................................................................................6
2.7 PROCUREMENT MANAGEMENT PROCESS....................................................................................................................6
2.8 ACCEPTANCE MANAGEMENT PROCESS......................................................................................................................6
2.9 COMMUNICATION MANAGEMENT PROCESS..................................................................................................................6
3 APPENDIX.................................................................................................................................7
‘Quality’ can be defined as the level of conformance of the final deliverable to the customer's
requirements. Quality is usually considered from two different perspectives; the quality of the
deliverable provided to the customer and the quality of the management processes
undertaken on the project to produce the final deliverable. For this reason, a Quality Plan not
only defines the approach taken to ensure the quality of the deliverable but also highlights
other management processes which influence deliverable quality, such as change, risk and
issue management.
A Quality Plan is constructed during the Project Planning phase after the Project Plan,
Resource Plan and Financial Plan have been identified. The Quality Plan summarizes the
quality targets and management processes undertaken during the Project Execution phase.
As a result, the Quality Plan is referenced consistently throughout the project to monitor and
control the level of quality of the deliverable built and processes undertaken on the project.
©
This document provides a guide on the topics usually included in a Quality Plan. Sections
may be added, removed or redefined at your leisure to meet your particular business
circumstance. Example tables, diagrams and charts have been added (where suitable) to
provide further guidance on how to complete each relevant section.
1.1 Definition
Define the term ‘quality’. For example:
Quality Targets ©
Outline the QA plan to assure the customer that the quality targets will be met. For example:
QA Plan
Technique Description © Frequency
Recruit We will recruit skilled staff to assure deliverable quality by: Throughout
Skilled • Ensuring that staff allocated to the project have at least 3 years project
Staff commercial experience in similar projects within this business field
• Appointing 2 senior managers from the existing business (who
understand the business requirements in detail) to this project
• Appointing 2 technical consultants to ensure that the technology
deliverables of this project meet the quality targets
Undertake We will review the quality of deliverables by: Monthly
Quality • Appointing a resource to perform monthly ‘Quality Reviews’
Reviews • Appointing a Quality Manager within the project who is responsible
for the quality of the deliverables produced by the project
If appropriate, include the above QA techniques as activities within the project schedule and
insert the schedule here.
• Peer Reviews: The process of requiring project team members to review each
other's work is known to increase the level of quality of deliverables. It will also enable
quality issues to be identified earlier in the Project Execution phase and therefore
increase the likelihood of the quality issue's being resolved within the planned time
allocation
• Deliverable Reviews: This process involves internal project staff undertaking formal
planned reviews to ensure that the deliverable is built according to the specified design
• Documentation Reviews: Similar to deliverable reviews, this process involves the
review of all management documentation at regular planned intervals in the project
• Stage-Gate Reviews: These are formal reviews at the end of each major project
milestone to assess all activities and deliverables completed to date and gain approval
from the Project Sponsor to continue to the next project phase. ©
QC Plan
If appropriate, include the above QC techniques as activities within the project schedule and
insert the project schedule here.
(NB Refer to the Method123 ‘Timesheet Management Process’ for a complete example).
(NB Refer to the Method123 ‘Cost Management Process’ for a complete example).
(NB Refer to the Method123 ‘Quality Management Process’ for a complete example).
(NB Refer to the Method123 ‘Change Management Process’ for a complete example).
(NB Refer to the Method123 ‘Risk Management Process’ for a complete example).
(NB Refer to the Method123 ‘Issue Management Process’ for a complete example).
(NB Refer to the Method123 ‘Procurement Management Process’ for a complete example).
(NB Refer to the Method123 ‘Acceptance Management Process’ for a complete example).
3 Appendix
Attach any documentation you believe is relevant to the Quality Plan. For example: