Position Description

Cleaner
Incumbent’s Name

Department

Location

Employment Status

Date

Arcare’s Relationship - centered Approach

Arcare believes that care and support is shaped by the quality of the relationships and interactions
between elders, families and staff. That’s why we are committed to supporting and valuing the
wellbeing and contribution of all those involved in the caring relationship. Our primary focus is on the
development of relationships rather than on the management of problems.

As an employee it is expected that you will actively foster a culture where staff feel supported to
prioritise the development of open and respectful relationships with elders and families – regardless of
their job title - and that you model, promote and reward quality in everyday interactions.

The Senses-framework
In order for relationships to flourish and a high quality of care and support to be achieved, elders,
families and staff should experience a sense of security; continuity; belonging; purpose; fulfilment; and
significance.

It is expected that you will actively work toward meeting the senses for elders, families and staff, and
encourage, promote and reward the implementation of Arcare’s ROLES into every interaction with an
elder.

Bringing our Values to Life

 Relationships: Focus on the development of open and respectful relationships between staff,
families and elders
 Uniqueness: Have a genuine interest in and respect for the unique personality, history and
values of each elder
 Partnerships: Share information and recognise and encourage the contributions of staff,
families and elders
 Flexibility: Adapt to the changing needs and abilities of elders, and embrace spontaneous
moments of joy and deep connection in day-to-day interactions
 Respect the rights and choices of all elders – regardless of their age or diagnosis

Position Summary

The Cleaner is responsible for ensuring the cleanliness of the facility, in line with Cleaning schedules.
The cleaner must ensure that all residents receive high quality care whilst always understanding and
respecting each resident’s rights and privacy.
 Key work areas
Primary Responsibilities:
 To ensure the facility is cleaned effectively as guided by Cleaning Schedules; Infection Control
Manuals; and Material Safety Data Sheets (MSDA)
 Accountable to the Line Manager for the quality and cleanliness of the facility
 Provide high quality service is provided to Residents
 Work within the parameters of their professional qualifications
 Reports directly to the General Services Manager / Facility Manager
 Model and demonstrate extensive knowledge of Arcare’s Values, Relationship-centred model of
care and Senses-framework

Specialist knowledge:
 Knowledge and awareness of relevant regulation standards and legal requirements to ensure safe
work practices
 Be aware of and work within the Arcare Vision and Philosophy of Well-being
 Understanding of the ageing process, and willingness to attend compulsory training and/or
development sessions as directed, to further develop skills and knowledge
 Ability to locate, reference and work within guidelines of Arcare Policies, Procedures and Forms

Customer service:
 Provide customer service whilst understanding and respecting each resident’s rights and privacy
 Prompt and courteous interaction with residents, families and colleagues
 Promote the organisation in a positive manner which includes:
o wearing the defined uniform
o complying with dress-code
o displaying your ID badge at all times
o acceptable standard of personal hygiene
o courteous and acceptable communication with everyone
o identify opportunities to improve the service by using Arcare Quality Systems forms

Business/administration:
 Resources will be used in a responsible, effective and cost-effective manner
 Ensure relevant documentation is updated as required

Technical skills and application:

 Work in an orderly and thorough manner to ensure the facilities cleanliness and hygiene is
maintained at a level
 Apply good organisational skills and demonstrate an ability to prioritise work ensuring cleaning
schedules are followed and completed within allocated time frames
 Knowledge of relevant regulation standards to ensure safe work practices by demonstrating the
ability to perform duties using safety signs, chemicals and equipment in accordance with Arcare’s
OH&S Policies and Procedures
 Observe and promptly report any changes in a resident’s behaviour or health to your line manager

Team development:
 Work cooperatively with other team members to achieve expected team goals
 Demonstrate a commitment to working positively within a team environment
 Welcome and assist in the orientation of all new staff
 Demonstrate a commitment to team processes which include participation in staff meetings;
personal development and social events

Continuous improvement:
 To actively contribute toward maintaining facility safety and cleanliness by using Arcare’s
reporting mechanisms such as maintenance, quality improvement and hazard forms.
 Maintain knowledge and skills relevant to your position through participation in staff meetings,
training sessions or in house education sessions as required or directed.
 Demonstrate a commitment to ongoing self-development with participation in annual appraisal to
identify training needs.

Arcare:Cleaner Page 2 of 4 March 2014

 Position Specification - Knowledge & Skills, Qualifications
Knowledge & Skills
Business/administration:
 Resources will be used in a responsible and effective manner
 Ensure all documentation is updated and completed as required
 To responsibly follow your designated duty list

Continuous improvement:
 Understand and contribute to ongoing improvement of services offered to all stakeholders
 Work within the relevant Government Health and Safety guidelines.
 Have a commitment to ongoing personal and professional development
Qualifications
Essential:
 Current Police Clearance and Statutory Declaration that does not preclude working in Aged Care

Desirable: (*as applicable):

 Previous Aged Care experience
 Previous cleaning experience in a health care related environment.
Personal Characteristics - Behaviour, Attributes & Competencies
Customer service:
 Prompt and courteous interaction with residents, families and colleagues
 Comply with Arcare’s dress code
 Displaying ID badge at all times
 Establishing a culture where every task and interaction with an elder is an opportunity to bring
respect, joy and life to the relationship
 Encouraging a strong and ongoing partnership role for families

Team development:
 Respect the role and contribution of others in your team
 Involvement in care planning and evaluations; staff meetings; focus groups; personal
development and social events.
 Demonstrate a commitment to working positively within a team environment
 Demonstrate a welcoming and helpful attitude during the orientation of new staff and students.
 Promote and inspire staff knowledge and skills in facilitating choice and control into each
interaction with an elder
 Monitoring overload/stress and assisting staff with related emotional pressures
 Including key staff members in care planning and care plan for families

Technical skills and application:

 Demonstrate competency within your role to deliver optimum care which meets individual resident
needs compliant with best-practice
 Competencies to maintain a closer alliance with acute care and alliances with local public
hospitals
 Compliance with Arcare Policies and Procedures; directives and communications systems
 Observe and promptly report and document any changes in a resident’s behaviour or health to
your line manager
 Following the guiding principles found within the “Arcare’s Employee Information Guide” including
but not limited to the code of conduct, Charter of Resident’s Rights and Responsibilities and Good
Working Relationships Policy

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 Approval, Declaration and Maintenance

This Position Description has been reviewed, acknowledged and approved by both the:

Manager: _____________________________ (signature) Date: _____________ and the;

Employee: _____________________________ (signature) Date: _____________ I acknowledge that I

have read and understand the POSITION DESCRIPTION which forms part of my employment contract.

Arcare recognises that working with and for vulnerable people is deeply soulful, challenging and

ultimately life enhancing work - we celebrate and honour your decision to work in this field.

Arcare:Cleaner Page 4 of 4 March 2014