The world's largest public corporation by revenue, according to the 2008 Fortune

Global 500. The largest private employer in the world and the third-largest uti
lity or commercial employer. The largest grocery retailer in the United States,
with an estimated 20% of the retail grocery and consumables business.
History of Wal-Mart
o Sam Walton opened the first store in 1962 in
s there were 25 Walmart stores earning a total
. o In 1972 Wal-mart was listed in the NYSE. o
tainability in it¶s business under their CEO H
Rogers, Arkansas. o Within 5 year
revenue of $12.6 million in sales
In 2005 Wal-mart incorporated sus
Lee Scott Jr.
History of Wal-Mart
o In August 2007, Wal-Mart and Bharti Enterprises announced an agreement to esta
blish Bharti Wal-Mart Private Limited. o Mike Duke succeeded Lee Scott as presid
ent and chief executive officer onFebruary 1, 2009. o Presently 7,800 stores and
club locations in 14 markets employ more than 2 million associates, serving mor
e than 176 million customers a year
Purpose
Sam Walton said, ³If we work together, we¶ll lower the cost of living for everyone«we¶ll
give the world an opportunity to see what it¶s like to save and have a better lif
e.
Their Mission Statement
They don¶t have a formal mission statement They are most interested in the custome
rs needs The culture consists of ± Respect for the individual ± Service to our custo
mers ± Strive for excellence If they did have a formal mission statement it would
be, ³To provide quality products at an everyday low price and with extended Custom
er service«always.´
New Vision Statement
To provide good quality and services to our customers while remaining the market
leader and striving daily to be the most admired company.
WAL-MART
Years since started
Important People
Co-founders, Sam and James ³Bud´ Walton started 1st Wal-Mart in Rogers, Arkansas,
62 David Glass was named president 1984, in 1988 he became chief executive offic
er S. Robson Walton named chairman of the board in 1992 President and CEO in 200
0- H.Lee Scott Vice President- Laura Philips
Products offered
Family apparel Automotive products Health and beauty aids Home furn
ronics Hardware Toys Sporting goods Lawn and garden items Pet supplies Jewelry H
ouse wares, etc.
Services offered
Vision centers Health clinics Fast food restaurants Hair salons Portrait stud
one-hour photo centers Pharmacies, etc.
Strength: Distribution Centres Use of technology Supplier support and networking
Inventory control and distribution Corporate culture Standardization of stores
Weakness: High dependency on technology Low margins High cost of distribution No
n personalized purchasing
Opportunities: Backward expansion Catalog shopping Product packaging Expanding s
tore format Potential technology for home shopping
Threats: Economic environment Many discount businesses Competition from other di
scounters Cable ³home shopping´
Operations Strategy at Wal-Mart
Service Processing at Wal-Mart Retail Stores
Exterior of the retail stores
Submission counter
Basket Trolley
Products and Other interiors
Product display Counters
Selected Products
Payment Counter
Payment Slip
Purchased products
Exit and product withdrawal counters
Arrive at Wal-Mart retail store
Get your things (which you brought) submitted, if any
Get a pulling basket trolley
Go inside the products gallery
Select the products which are needed
Put down the selected products in the basket
Go with the basket trolley to the payment counter
Pay money according to the bill
Get your purchases with you
leave with your purchases and other brought things
Counter staff
Customer Support staffs
Customer Support Staffs
cashier
Cashier
Security support staffs
Staff management Committee
Finance Department persons
Staff Trainers
Cost and Selling Price calculating staffs
Security Department
Divisions of WAL-MART
McLane¶s Neighborhood Markets International Sam¶s Club Supercenters Distributio
ters
McLane¶s
Nations largest distributor of food and merchandise to convenience stores. In 20
03 was sold to Berkshire Hathaway, Inc. so Wal-Mart could focus on core retail b
usiness.
Neighborhood Markets
Began in 1998 Located in market with Wal-Mart Supercenters Offers customer groce
ries, pharmaceuticals & general merchandise. Provides 28,000 items to customers.
International
Wal-Mart expanded so that customers everywhere would associate its name with low
cost, best value, greatest selection of quality merchandise and highest standar
ds of customer service. Wal-Mart focused on Global Positioning.
Sam¶s Club
Membership-only, cash-and-carry operations. Financial service credit card progra
m (Discover Card) available at all clubs. Annual membership fee is $35; the Elit
e Membership is $100.
± Elite membership has additional benefits like automotive service contracts, road
side assistance, home improvement, auto brokering and pharmacy discounts.
Bulk displays and name brand merchandise.
Worldly Stores
Country Argentina Brazil Canada China Germany Korea Mexico Puerto Rico United Ki
ngdom International Totals DISCOUNT STORES 0 0 213 0 0 0 472 9 248 942 SUPERCENT
ERS 11 12 0 20 94 15 75 1 10 238 SAM'S CLUBS 0 8 0 4 0 0 50 9 0 71 NEIGHBORHOOD
MARKETS 0 2 0 2 0 0 0 33 0 37
Business Mantra
Wal-Mart operated according to 10 rules : 1. Commit to the business; 2. Share th
e profits with all associates; 3. Motivate your partners, vendors, and suppliers
; 4. Communicate everything about the business to everyone in the company; 5. Ap
preciate the associates and let them know they are appreciated; 6. Celebrate suc
cess; 7. Listen to everyone; 8. Exceed expectations; 9. Control expenses; and 10
. Swim upstream.
Different Strategies
Add more hypermarkets and supermarkets to establish more growth Buy products fro
m other countries to have more of a variety of merchandise and better quality me
rchandise for customers
Questions?
Thank you for shopping at WAL-MART