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AMT/PTD/PBX/0099/4/0/FR
11/2013
Aastra Dialer
Installation and User Guide
AMT/PUD/TR/0116/1/10/EN
05/2014
AASTRA
Tel : +33 1 30 96 42 00
Fax : +33 1 30 96 43 00
www.aastra.com
Copyright © AASTRA
1.1 INTRODUCTION
Aastra Dialer is a Windows desktop application that facilitates dialing calls on from a PC
and controlling your terminal which is connected to a Call Server (A400, A5000 or MXONE).
Aastra Dialer has been validated with the following Call Server versions:
Note that all .NET versions are freely downloadable on the Microsoft website and are
compatible with all supported versions of Windows.
If you intend to use the add-in for Office 365/Lync 2013, so you have to choose Aastra
Dialer for .NET Framework 4.0 edition. The minimal version of Office Lync 2013 required is:
15.0.4517.
Edit the text file named aastra.cfg which is in the the same directory as the installation
program file AastraDialer.exe. On the parameter line "configuration server uri" and
replace the value by the appropriate configuration URI. Then run the installation program.
An optional add-in for Lync 2013/Office 365 allows the Aastra Dialer to establish a call from
a Lync contact. This add-in should be installed or deployed separately using an MSI
package. The installation of this component requires administrator rights, as well as the
presence of ". NET Framework 4.0".
To update the software, the procedure is the same as for a first installation. User settings
and preferences will be saved.
In the “Control Panel” of Windows, select ‘Programs and Features” then click on “Aastra
Dialer” to uninstall.
The Windows domain administrator can manage the deployment of Aastra Dialer for users
in the domain. The procedure is as follows:
Put the installation program file (and the configuration file for A400 and MXONE
Call Serverds) in a shared folder.
The value of this parameter is the same command line than for a normal
installation except that the flag “-s” must be added.
Key:
"HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run"
Name: AastraDialer
Type: REG_SZ
Value: "\\fr.aastra.com\dfs\software\AastraDialer.10.102.13.77.exe
-s"
Key:
"HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run"
Name: AastraDialer
Type: REG_SZ
Value: "\\fr.aastra.com\dfs\software\AastraDialer.exe -s"
Optionally, the administrator can preconfigure the required login name for each
user by specifying this information with ‘na’ argument in the command line as
shown in the following example:
Key:
"HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run"
Name: AastraDialer
Type: REG_SZ
Value: "\\fr.aastra.com\dfs\software\AastraDialer.exe -s na=4316"
For each affected user, Aastra Dialer will be installed or updated automatically at
the next logon.
Click the shortcut in the Start menu or the shortcut created on the desktop.
Optionally, the application can be automatically started when the session is opened (see
the configuration options).
After the first start, the application prompts for an identifier and a password.
A5000: The expected identifier and password are the subscription number and for the
password of the subscription (it is advisable to change the default password).
A400: to be completed
MXOne: to be completed
When the cursor is placed over the different fields a pop-up gives their function.
The window can be moved about and widened by pulling the double arrow
displayed when the cursor is placed over the lateral edge.
Click to open the configuration window. This window contains three tabs:
Enable/disable the automatic start option when the session is opened (by
default: ticked)
Enable/disable the display option "Always visible", used to keep the Dialer
window on the foreground (by default: ticked)
Modify how a search is made in the Call Server directory. The following
options are proposed:
Remarque : These default values have been chosen in such a way that they are
available on all keyboard types (Azerty, Qwerty, etc...) and that they do not
clash with the key combinations used by other applications.
Call using the selected field: for this action, the key combination must be
CTRL+[C] plus another key.
A key associated with a character (for a numeric character, use the numeric key-
pad only)
For a key combination, one or two keys among [Ctrl], [Alt] and [Maj] must be part of the key
combinations, as well as any other key.
A key associated with a character (for a numeric character, use the numeric key-
pad only)
0130964000
01 30 96 40 00
+33 1 30 96 40 00
+49 145763285
0049145763285
The numbers may contain characters like hyphens, periods, spaces and parentheses.
These characters will automatically be removed and do not disturb the function.
If the contact record contains several numbers, an options list lets you choose
the number with which to make the call.
Enter the first letters of the correspondent's surname and/or first name. The
different records found are displayed in a dropdown list.
The display capacity of the dropdown list is twelve records. If the number of
responses is higher, the background colour turns pink showing that it may be
necessary to refine the search.
To make a search by surname AND first name, enter the first letters of the surname and
the first letters of the first name in any order, separated by a space.
Examples:
By typing in "J P T" or "T J P" or "J T" or "T J" or "jean" or "TIMB", you can find the
"Jean-Pierre Timbault's" record.
By typing in "P L G" or "L G P" or "Paul L" or "L Gu", you can find "Paul Le Guen's"
record.
The search can be limited to search by surname only or by first name only by modifying this
option in the configuration window.
By using shortcuts :
If they are activated in the Keyboard shortcut tab of the Configuration parameters
menu, select the field and use the key combination corresponding to the call.
or use the keyboard shortcut defined to end the call (the keyboard shortcut should
be activated in the Keyboard shortcut tab of the Configuration parameters
menu).
When a call comes in the caller's surname and first name are displayed. The cursor is used
to show the phone number in a pop-up.
If the correspondent is not known to the system, the phone number is displayed
instead of the name.
To answer, click the call button or use the keyboard shortcut defined to accept an
incoming call (the keyboard shortcut should be activated in the Keyboard
shortcut tab of the Configuration parameters menu).
Multiple calls cannot be set up from the application. On the other hand, an enquiry
call, conference call or multi-key call set up from the terminal will be displayed in
the application window.
If an enquiry call is set up, the surname and first name of the two correspondents
are displayed (or their phone numbers). There is a button for hanging up. The two
calls are then released.
Conference call
Aastra Dialer can display as many calls as the multi-keys programmed on the
terminal.
Example: one call set up and two incoming calls
ATTENTION : Caution: when a call is on hold, it must be taken from the terminal.
2.7 WAITING
It is not possible to take a second call during a call with a terminal not set to multi-key
mode. However, the application announces the arrival of this call: the surname and first
name are displayed in brackets.
If the terminal associated with a subscription is a SIP terminal (except 6700i or 6800i range
terminals where the behaviour is better), an analogue terminal, a DECT terminal or a
Blustar equipment, to call a called party, it is necessary to confirm the call from the terminal
by off-hooking or pressing the call key. As long as the terminal is not off-hooked, the
application looks like this:
Then once the terminal is off-hooked, the display changes colour indicating that the call is
being set up:
No matter the hunt group type (fixed, cyclic, general), the caller's name will be displayed
followed by the hunt group name. The following is displayed: