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Personality
A good sales person is not afraid to talk to anyone who may
have an interest in what he/she is selling. Listening and
controlling the conversation by asking intelligent, thought
provoking, interesting questions that are open ended and
gather information is another key trait to successful selling.
Also, eye contact, standing straight and smiling are
important for an effective impression towards someone who
is spending their hard earned money.
The price
Many salespeople are unable to sell to their potential owing
to their own misunderstanding of their potential customers'
needs. They are able to listen to the answers, but
misunderstand that the customer doesn't have the same
goals as they. Many sales people worry about the price of
their goods compared to the competition. Customers, unlike
the sales people, are unaware of the prices of non
commodity goods and are willing to pay what they believe is
a fair price (usually slightly below the market price) for these
goods. It is only when a sales person, or a third party
introduces doubt into the mind of the customer, that price
becomes an issue.
Ethic
Many successful salespeople have a deep understanding of
human behaviour and are able to use these skills to their
advantage. They are aware that, although there is a process
for successfully completing a sale, customers fall into a
range of different personality types. For instance, a sales
person would have to deal with a teacher in a totally different
manner to how they would deal with a businessperson. This
is because the two sets of people have a different outlook on
life and would therefore have different qualities which would
be important to them. This is the reason they chose different
career paths in the first place!
Most of the top sales people are very good at managing
themselves and having a good work ethic. They understand
that if they do not do the work, think creatively and use their
skills to their potential, they will not hit their targets and earn
the income they seek. Those who do blame outside forces
are usually the ones who do not have a long career in sales.
1. Prompt
2. Hard working
3. Ethical
4. Always listening
5. Asking the right questions
6. Sincere
7. Creative
8. Full of empathy
9. Positive
10. Organized
11. Attentive to detail
12. Thoroughly prepared
13. Good humored
14. Focused
15. Resourceful
16. Informed about his products
17. Informed about his industry
18. Informed about his competitors
19. Thick skinned, resilient
20. Aggressive
21. Flexible
22. Quick thinking
23. Tough minded
24. Skilled in writing
25. Skilled in marketing
26. Skilled in math
27. Skilled in reading
28. Well rounded
29. Emotionally balanced
30. Self confident
31. Passionate about her work
32. Willing to take risks
33. Competitive
34. Patient
35. Practical
36. Persistent
37. A strategist
38. A tactician
39. Curious
40. Generous
Sales people always exhibit a number of good qualities and
characteristics. They are able to master techniques that set them
apart from other sales people. Once you are able to utilize your
skills to their full extent, you will be able to capture more market
share, make more money and take your ability to sell to the next
level.
Listening Skills
Persistent
2. Good sales people are persistent. They never give up. They
understand that you have to make 6 sales calls before you
make a sale.
Attitude
Honest/Integrity
4. Good sales people are sincere and honest. They always have
the customer's best interest at heart. They never falsify
information to make a sale.
Personable
Comments: • Personali
ty Traits
Andy passed
(include
for all the
assertive
above
ness,
qualities but
dependa
lacked
bility,
motivation
Self-
to generate
Managem
greater
ent)
sales.
• Personal
• Responsibili • Foresig
Motivati
ty ht
on to be
• Patience • Patienc
successf
Qualities • Firmness e
ul
Of A • Good • Strong
Successfu communicat sense
l Sale ion skills of
Manager respons
Comments:
ibility
Mr. Lau
• Ability
possessed all
to
the above
qualities except forecas
good t and
communication handle
skills. challen
ges
• Collecting
informatio
n
• Sourcing
for new
products