Virata, Nikki G.

HBO
BSBA-MM MWF 3:00-4:00

CHAPTER 1
Questions:
1. What is a collection of people who work together to achieve individual and
organizational goals.
a. Organization c. responsibility
b. Organizational behavior d. skill
2. ___________ is the process of planning, organizing, leading, and controlling an
organization’s human, financial, material, and other resources to increase its
effectiveness.
a. Manager c. creativity
b. Management d. reengineering
3. A person who supervises one or more subordinates.
a. Employee c. manager
b. Client d. assistant
4. All of the following are management skills except one.
a. Technical skills c. animal skills
b. Human skills d. conceptual skills
5. A complete rethinking and redesign of business processes to increase efficiency, quality,
innovation, or responsiveness to customers.
a. Reengineering c. outsourcing
b. Well-being d. freelancers
6. All of the following are management process except one.
a. Outsourcing c. leading
b. Planning d. organizing
7. An organization’s moral responsibility toward individuals or groups outside the
organization that are affected by its actions.
a. Ethics c. well-being
b. Social responsibility d. fairness

8. The condition of being happy, healthy, and prosperous.

a. Ethics c. well-being
b. Social responsibility d. fairness
 Chapter 1

Answers:

1. A. Organization

2. B. Management

3. C. Manager

4. C. Animal skills

5. A. Reengineering

6. A. Outsourcing

7. B. Social responsibility

8. C. Well-being
 Critical Thinking

Questions:

1. Differentiate organization and organizational behavior.

2. Discuss the difference between figurehead and leader.

3. Among the three management skills (technical skills, human skills, conceptual skills),

which skills do you prefer? Why?

 Critical Thinking

Answers:

1. Organization is a collection of people who work together to achieve individual and

organizational goals while organizational behavior is the study of factors that affect how

individuals and groups act in organizations and how organizations manage their

environments.

2. Figurehead is the one who required to perform a number of routine duties of a legal

or social nature while leader is the responsible for the motivation and direction of

employees.

3. The human skills, because it is the ability to work with, understand, and motivate

other people, both individually and in groups.