COMPLAINT HANDLING

The Association handles complaints from the public through its Legal Practitioners Committee
(LPC). The Law Association of Zambia (LAZ) Council, in accordance with the Law Association of
Zambia Act, Chapter 31 of the Laws of Zambia, appoints Legal Practitioners Committee Members.
Currently the Committee comprises of the following: -
Convenor - Mr. Mulilo Kabesha

Hon. Secretary (Midlands) - Mr. Silas Mambwe

Hon. Secretary (Midlands) - Mrs. Mwansa Mutimushi
Hon. Secretary (Copperbelt) - Mr. Samuel Twumasi

Hon. Secretary (Copperbelt) - Mrs. Daphne Pauline Soko - Chabu

Members - Mr. John Kabuka

- Mr. Constantine Chimuka
- Mrs. Julia Christine Zulu- Chaila
- Mr. Remmy Mainza
- Mr. Patrick Chuula
- Col. Paul Pandala Banda
- Mrs. Kondwa Sakala - Chibiya
- Mrs. Kyansenga Vundamina- Chitoshi

Administrative Assistant - Ms. Sipelile Mwilwa - LPC

- Mr. Timothy Mtonga - Copperbelt
What kind of complaints does the Committee handle?
The Committee deals with complaints of alleged professional misconduct against Legal Practitioners.
Examples of professional misconduct cases among others are: -
 Conflict of interest
 Poor communication between the Practitioner and his client
 Failing to account for monies received by the Practitioner on behalf of or from the client
 Failing to execute or acting contrary to the clients instructions and not taking written
instructions from clients causing misunderstanding between Practitioner and client.
 Complaints on alleged unjustified bills for the services rendered not agreed upon by the
parties prior to acting upon client’s instructions.
 Failure by Practitioner to hand back files to client after withdrawal of instructions
 Alleged harassment from Practitioners where refund of monies and deposits paid are
requested for, when instructions are withdrawn by a client

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  Complaints against Practitioner in respect of alleged unprofessional language used to clients
and fellow Practitioners
 Complaints on costs awarded and out of pocket expenses

COMPLAINT HANDLING PROCEDURE

If you have a complaint, which borders on professional misconduct, you can lodge a formal-written
complaint by way of an affidavit attaching all relevant documentation in support of your complaint
addressed to the Honorary Secretary.
The Legal Practitioners Committee has a permanent office at the LAZ Secretariat in Lusaka with an
Administrative Assistant attending to complaints. On the Copperbelt all complaints are to be lodged
with the Honorary Secretary (Copperbelt), Mr. Samuel Twumasi of Kitwe Chambers or at the LAZ
Ndola Office No 9 Mapanza Avenue. To lodge a complaint, there is a complaint-lodging fee of
K100.00.
NOTE: Submit 3 typed complaint letters with copies of support document;
: Make payment of K 100 = Complaint fee (NON-REFUNDABLE) in
the LAZ account indicated below.

LAZ Account # : 0140030529401

Account Name: Law Association of Zambia
Branch: Mulungushi Branch
Bank: Stanbic Bank
Bring a copy of a deposit slip to our office!

If a Legal Practitioner is found to have misconducted himself or herself unprofessionally the

Committee may suspend the Legal Practitioner and refer the matter to the LAZ Disciplinary
Committee at the Ministry of Justice. The Disciplinary Committee consists of the following
members: -

CHAIRMAN - Mr. Musa Mwenye, S.C., Attorney General

VICE CHAIRMAN - Mr. Abraham Mwansa, S.C., Solicitor General
SECRETARY - Mr. Andrew Nkunika
- Mr. Martin Lukwasa
MEMBERS: - Mr. Mwenya Lwatula, S.C
Mr. Michael Musonda
Mr. Newton Mubonda
Mrs. Majorie G. Johnson-Mwenda
Mrs. Abha Nayar Patel
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Upon the LAZ Disciplinary Committee establishing a prima-facie case against a known Legal
Practitioner, the Committee may impose sanctions they may deem fit such as admonish, censure,
suspend and/or recommend to the Chief Justice to strike the Legal Practitioner off the Roll of
Practitioners.