Frame Maker 7 Solutions Guide

Adobe FrameMaker 7.
0
® ®
Solutions Guide
Table Of Contents
Section 1: Introduction
FrameMaker 7.0—XML smart, enterprise ready ..............................................................1-1
FrameMaker Server ....................................................................................................................1-1
FrameMaker 7.0 benefits .............................................................................................................1-2
Adobe FrameMaker 7.0 Solutions Guide .............................................................................1-2
Focus on usage areas and vertical markets .......................................................................1-2
Organization of the Solutions Guide .....................................................................................1-3
Next steps ............................................................................................................................................1-4
Section 2: Identifying the Business Challenges
Business challenges in usage areas ........................................................................................2-2
XML authoring and publishing...............................................................................................2-2
Server-based publishing ..........................................................................................................2-2
Technical documentation .......................................................................................................2-3
Enterprise authoring and publishing ..................................................................................2-3
Business challenges in vertical markets ...............................................................................2-4
Aerospace ......................................................................................................................................2-4
Automotive and transportation ............................................................................................2-4
Government .................................................................................................................................2-5
High technology .........................................................................................................................2-6
Manufacturing .............................................................................................................................2-7
Financial .........................................................................................................................................2-8
Section 3: Meeting the Business Challenges
Assessing the current infrastructure .....................................................................................3-1
Building blocks for meeting business challenges ...........................................................3-2
Template-driven publishing ...................................................................................................3-2
Integrated XML and SGML authoring and publishing ..................................................3-3
Features for managing large documents ..........................................................................3-3
Single-source, multichannel publishing ............................................................................3-3
Platform integration with existing infrastructure and workflows ............................3-3
Solutions in the key usage areas ..............................................................................................3-3
XML authoring and publishing ..............................................................................................3-4
Solutions by vertical market ......................................................................................................3-8
Aerospace ......................................................................................................................................3-8
Automotive and transportation ............................................................................................3-9
Government .............................................................................................................................. 3-10
High technology ...................................................................................................................... 3-10
Manufacturing .......................................................................................................................... 3-11
Financial services ..................................................................................................................... 3-12
Adobe FrameMaker 7.0 Solutions Guide i-1

Table Of Contents
Section 4: The Adobe Solution

FrameMaker 7.0 building blocks .............................................................................................4-1
WYSIWYG user interface ..........................................................................................................4-2
Diverse file-handling capabilities .........................................................................................4-2
Core authoring features ...........................................................................................................4-2
Template-based authoring .....................................................................................................4-3
Single-source authoring, multichannel publishing .......................................................4-3
Rich feature set (FrameMaker document object model) .............................................4-4
Automated rendering and delivery (FrameMaker Server) ..........................................4-4
Application integration via MIF .............................................................................................4-6
Full XML support .........................................................................................................................4-6
Frame Developer’s Kit (FDK) ...................................................................................................4-7
Accessible documents ..............................................................................................................4-8
FrameMaker in the four key usage areas .............................................................................4-9
Server-based publishing ....................................................................................................... 4-12
Technical documentation ......................................................................................................... 4-17
Architecture overview ............................................................................................................ 4-17
Enterprise authoring and publishing ................................................................................. 4-20
Architecture overview ............................................................................................................ 4-21
Section 5: Selecting the Right Tools
Evaluation process ...........................................................................................................................5-1
Product information requests ................................................................................................5-2
Evaluation criteria ............................................................................................................................5-3
Usage areas ...................................................................................................................................5-3
Feature set .....................................................................................................................................5-4
Usability ..........................................................................................................................................5-4
Performance .................................................................................................................................5-4
Accessibility ..................................................................................................................................5-5
Ecosystem and adoption .........................................................................................................5-6
Extensibility ...................................................................................................................................5-6
Reliability .......................................................................................................................................5-6
Purchase options ........................................................................................................................5-6
Maintenance, support, and upgrades .................................................................................5-7
Return on investment ...............................................................................................................5-7
Sample solution comparison matrix ......................................................................................5-8
Section 6: FrameMaker Success Stories
Success story matrix .......................................................................................................................6-2
Section 7: Third-party Solution Providers
Partner matrix ...................................................................................................................................7-2
Partner Descriptions ......................................................................................................................7-5
Section 8: Migrating an Enterprise to FrameMaker 7.0

Table Of Contents
Objections to migration ................................................................................................................8-1

Business factors influencing migration .................................................................................8-1
Planning the migration .................................................................................................................8-2
Adding FrameMaker 7.0 to a current solution .................................................................8-2
Migration strategies........................................................................................................................8-3
Migration tasks ..................................................................................................................................8-4
Evaluate needs..............................................................................................................................8-4
Specify requirements .................................................................................................................8-4
Design and implement the architecture.............................................................................8-4
Migrate the legacy content......................................................................................................8-5
Train users and deploy the solution .....................................................................................8-7
Section 9: The FrameMaker Advantage
FrameMaker core capabilities ...................................................................................................9-2
New FrameMaker features ..........................................................................................................9-2
XML authoring and publishing power ................................................................................9-2
Maximum PDF publishing integration ...............................................................................9-3
Improved and expanded multichannel publishing .......................................................9-3
High-volume automated publishing ...................................................................................9-4
Enhanced authoring tools .......................................................................................................9-4
Improved accessibility features .............................................................................................9-4
Collaboration features for maximized workgroup productivity ...............................9-5
FrameMaker key features ...........................................................................................................9-5
Word processing .........................................................................................................................9-5
Cross-media capability .............................................................................................................9-5
Information management .......................................................................................................9-6
Multiple users ...............................................................................................................................9-6
Developer tools ...........................................................................................................................9-6
FrameMaker usage area advantages ....................................................................................9-6
Section 10: FrameMaker Partner Resources
Product and support information ......................................................................................... 10-1
Adobe Solutions Network ........................................................................................................ 10-2
Adobe Solutions Network Developer Program ............................................................ 10-2
Adobe Certified Experts ........................................................................................................ 10-2
Service Providers ...................................................................................................................... 10-2
Adobe Authorized Channel Partners ............................................................................... 10-2
Adobe Certified Training Providers.................................................................................... 10-2
FrameMaker in-box resources ............................................................................................... 10-3
User Guide .................................................................................................................................. 10-3
Quick Reference Card ............................................................................................................. 10-3
The Adobe FrameMaker 7.0 XML Cookbook ...................................................................... 10-3

Table Of Contents
Templates.................................................................................................................................... 10-3
WebWorks .................................................................................................................................. 10-3
Section 11: Where to buy FrameMaker 7.0
Company matrix ........................................................................................................................... 11-2
Company descriptions ............................................................................................................... 11-3

The Adobe FrameMaker 7.0 Solutions Guide is a complete resource for deploying Adobe®
FrameMaker® 7.0 software to solve the information authoring and publishing problems of
today’s businesses. The Guide can help you to identify the information management
challenges your organization faces, propose solutions to those problems, and suggest
appropriate architectures for the solutions. The Solutions Guide also includes many other
resources for new and existing deployments of FrameMaker, including product evaluation
advice, feature comparisons, migration strategies, and lists of third-party solution
providers.
FrameMaker 7.0—XML smart, enterprise ready

FrameMaker software has been best known as a desktop application for authoring and
publishing long technical documents. When organizations wanted a structured authoring
environment or had a publishing workflow based on SGML, they could choose
FrameMaker+SGML.
Today, FrameMaker 7.0 software has become a powerful application for authoring and
delivering information across the enterprise. Adobe has combined the word-processing
capabilities of FrameMaker with the robust structured authoring environment of
FrameMaker+SGML, and added the capability for creating and editing valid XML
documents from within a single application. Users can choose the structured authoring
environment to address single-source multichannel publishing needs and create valid XML,
or a simpler interface for general word-processing usage to create well-formed XML.
FrameMaker Server
For organizations that need server-based print and PDF output, FrameMaker Server 7.0
allows automated content assembly, rendering, and delivery from server applications,
including databases, application servers, and Web services. FrameMaker Server 7.0 can work
in tandem with the desktop version of FrameMaker. Both products are based on the
template-driven workflow, so templates for FrameMaker 7.0 Server can be created on any
desktop version of FrameMaker 7.0.
Solutions including FrameMaker or FrameMaker Server let you distribute information to

those who need it, when they need it, and in the format that they find most useful. For
example, with database publishing you can automate the process of publishing your
database-stored information, and create customized, personalized information on demand
for specified audience segments.
Adobe FrameMaker 7.0 Solutions Guide 1-1

FrameMaker 7.0 benefits

In this Solutions Guide, you will discover how these and other fundamental benefits of FrameMaker 7.0
deliver the enterprise-class authoring and publishing solution that your business demands:
• Built-in XML editing, importing, and delivery support, whether for publishing to an e-commerce
application, knowledge and content management, or Web-based and standalone applications
• XML content creation capability in all areas and on every desktop
• A comprehensive network publishing platform to output to XML, print, PDF, HTML, SGML, and
other platforms, allowing you to deliver information in the formats you need, when you need it
• Support for template-driven workflows, which promote content consistency and minimize the
resources required for formatting information
• Support for knowledge sharing and information reuse across the enterprise, with template-driven
authoring or XML
• Deployment on the desktop or on the server to support a variety of workflows, including automated
publishing
• Delivery of customized or personalized information on demand to those who need it
• Integration with other Adobe products, such as Adobe Acrobat®, to streamline content delivery in
print or electronic format, including on-demand delivery
• The simplicity and intuitiveness of WYSIWYG word processing—content creators do not need to
learn XML syntax
• Enable users to meet regulatory and accessibility requirements at minimum cost
Adobe FrameMaker 7.0 Solutions Guide

Focus on usage areas and vertical markets
Throughout this Solutions Guide we explore the FrameMaker 7.0 solution from two points of view—
usage areas and vertical markets. Almost any industry or vertical market shares challenges with the areas
and markets presented here. We look at four major usage areas, each representing specific applications of
information creation, management, and delivery:
• XML authoring and publishing
• Server-based publishing
• Technical publishing
• Enterprise authoring and publishing
We examine six vertical markets representing a broad range of information publishing requirements:
• Aerospace
• Automotive and transportation
• Government
• High technology
• Manufacturing
• Financial services

Organization of the Solutions Guide

The Adobe FrameMaker 7.0 Solutions Guide comprises 11 sections. Together, they will take you through
the task of identifying your organization’s information management problems, and evaluating a solution
based on FrameMaker 7.0.
1: Introduction to the Adobe FrameMaker 7.0 Solutions Guide—Understand the basic features of
FrameMaker and link to the sections of the Solutions Guide that meet your needs.
2: Identifying the Business Challenges—Organizations face numerous challenges in authoring,

managing, and delivering information efficiently and effectively. This section introduces the four usage
areas and six vertical markets chosen to represent a broad range of business drivers, and to help you to
identify the challenges your organization is likely facing today.
3: Meeting the Business Challenges—This section outlines the types of publishing solutions that
businesses have implemented to solve today’s problems in authoring, managing, and delivering
information. Presented by industry sector and application area, these solutions can help you to identify
possible solutions that you might adopt. The section discusses the business motivator for each solution,
including return on investment, knowledge management across the enterprise, and decreased time-to-
market.
4: The Adobe Solution—This section shows how the FrameMaker 7.0 platform can be a key
architectural component in a variety of informationmanagement solutions. Examples of real-world
architectures and implementation details for the four usage areas are provided, which you can reuse or
adapt for your needs.
5: Selecting the Right Tools—This section presents a methodology for evaluating information
solutions, and provides a checklist that you can use as a guide when evaluating FrameMaker 7.0 against
competing solutions.
6: FrameMaker Success Stories—Here we present more than 30 case studies that demonstrate how
Adobe FrameMaker effectively meets customer requirements in enterprise-wide authoring and
publishing solutions, organized by industry sector and publishing requirements.
7: Third-party Solution Providers—This section contains a directory of independent software vendors,

consultants, developers, and training organizations that can support you in designing and deploying the
FrameMaker 7.0 information publishing architecture.
8: Migrating an Enterprise to FrameMaker 7.0—Migrating to a new enterprise solution requires

planning, especially in the face of large amounts of legacy data or complex workflows. This section
provides strategies and advice for migrating to the FrameMaker 7.0 platform.
9: The FrameMaker Advantage—This section provides a feature-by-feature comparison of

FrameMaker 7.0 to other competing platforms.
10: FrameMaker 7.0 User Resources—This section provides tips and advice for driving your
FrameMaker 7.0 evaluation, implementation, and migration processes.

11: Where to Buy FrameMaker 7.0—The Adobe partners listed in this section can assist you throughout
the process of identifying publishing issues within your organization and evaluating and implementing
solutions.
Next steps
After you have read this Solutions Guide, you may want to do some or all of the following:
• Consider how the ideas presented here might benefit your organization.
• Sketch out or prototype some architectures based on your requirements, processes, and workflow.
• Contact an Adobe reseller or systems integrator to discuss your current needs and obtain
FrameMaker 7.0 evaluation software.
• Learn more about FrameMaker 7.0 and FrameMaker Server 7.0 by visiting the Adobe Web.
Adobe, the Adobe logo, Acrobat, and FrameMaker are either registered trademarks or trademarks of Adobe Systems Incorporated in the United
States and/or other countries. All other trademarks are property of their respective owners.
© 2002 Adobe Systems Incorporated. All rights reserved.

The challenges facing organizations in authoring, managing, and delivering mission-critical

information are driving businesses and organizations to re-engineer their publishing
processes and re-architect their information infrastructures, making it possible to use
content more efficiently and more effectively.
By properly managing information, organizations can improve decision-making processes,

increase customer satisfaction, decrease time to market, and reduce costs. A company can
undertake several business activities to drive this process:
• Reduce the cycle time for delivery of new and updated information to customers and to
the field
• Maximize quality and accuracy
• Provide customized or personalized information on demand where appropriate
• Maintain information consistency, regardless of the information’s source
• Sustain a competitive marketplace advantage
• Meet regulatory and accessibility requirements at minimum cost
Organizations manage information from a variety of sources—information that is both

human- and application-generated. They publish this content to an increasing number of
media, under intense time constraints, and must ensure that the information is usable and
accessible to everyone. In the face of these challenges, businesses strive to maximize the
productivity of their content creation and management processes and the quality of their
content, and to create scalable, flexible workflows while minimizing resource requirements.
In sections 2, 3, and 4 of the Adobe® FrameMaker® 7.0 Solutions Guide, we examine the
business problems, processes, benefits, and strategies of a variety of conventional and re-
engineered approaches to information management and publishing. Section 2 focuses on
the business challenges behind managing and distributing information. Section 3 and
Section 4 provide business and architectural solutions for implementing or improving each
of these areas.
We examine these issues and solutions from two points of view—usage areas and vertical
markets. The four major usage areas we discuss here represent specific applications of
information creation, management, and delivery: XML authoring and publishing, server-
based publishing, technical publishing, and enterprise authoring and publishing. The six
vertical markets present a broad range of information publishing requirements: aerospace,
automotive and transportation, government, high tech, manufacturing, and financial.
Almost any industry or vertical market shares challenges with the markets presented here.

Business challenges in usage areas

Each of the four key usage areas has special requirements and challenges for creating, maintaining, and
delivering information. Together they represent a broad cross-section of publishing activities.
XML authoring and publishing

XML provides a platform-independent data format that can be manipulated with standard tools and
standard programming languages and extended through custom applications and solutions. An XML
document includes both the document content and information about that content (metadata). This
combination of content and metadata can be leveraged to provide many business benefits, including
these:
• Ability to integrate XML content with a variety of applications and processes, including content
management, knowledge management, and supply-chain management infrastructures
• Validity checking for reliable content exchange
• Easy reuse of content
• Reliance on a nonproprietary file format that is application- and vendor-neutral
• Ease of publishing to multiple media and devices, often on demand
• Ease of exchanging data between documents and applications
• Ease of publishing machine-generated content, such as from an application server or database
• Ease of publishing information appropriately tailored for a particular user, product, or situation
Organizations are increasingly building knowledge management systems, Web applications, and Web-
based document architectures around XML. It provides a wealth of capabilities for information
publishing and distribution—customizing documents for a particular audience, pushing content to new
devices such as personal digital assistants (PDAs), and automated publishing from an application server
or database, to name a few.
In order to take advantage of the capabilities of XML-based information management and publishing,
an organization must be able to author valid XML content. Yet many currently available methods for
generating XML content are severely limited when it comes to general deployment:
• The few “XML editors” that can write human-readable documents (not just XML data files) are
complex and expensive. Some have no print or PDF functionality without a complex or expensive
add-on product.
• Some applications that claim the capability to “save as XML” actually save only to the application’s
built-in Document Type Definition (DTD), and cannot provide the rich metadata required for
many XML applications.
• Some companies use document conversion services to obtain XML versions of certain documents.
Such conversion services can be expensive and produce poor-quality results.
Server-based publishing
Server-based solutions support creating and publishing readable documents from database information,
making the information that is tailored to a wide audience via appropriate publishing formats, and—
with minimal human intervention at the moment of publishing—enabling high-quality layout and
typography standards for printed materials.
The server system also needs to be able to accept or import a wide variety of formats (such as PDF,
HTML, or XML), delivering internal content that supports the organization’s activities and external
content that meets customers’ expectations. For example, consider a catalog-based parts reseller that

collects information from a vast number of original equipment manufacturers (OEMs), maintains and
updates that information in a relational database, and publishes that information in print, PDF, and
HTML formats.
When dealing with large volumes of information, process automation and efficiency are key to
minimizing resource requirements and cost. Server-based publishing may be used for creating
thousands of pages filled with complex information from industrial-sized databases, to single-page
customized and personalized reports. In all cases, efficient server-based publishing relies on tightly
integrated components, turnkey operation, and minimal manual intervention.
Technical documentation
Almost every product or service requires documentation. Organizations that create, manage, and deliver
this kind of technical content face unique business challenges, including improving time-to-market,
reducing costs, finding opportunities for content reuse, enhancing quality, and maximizing customer
satisfaction. Forward-thinking companies consider technical documentation to be a “manufactured”
product that must meet manufacturing schedules. These companies plan and evaluate the life cycle of a
product and its documentation in tandem.
Delivery of technical documentation also presents several business problems. Paper manuals are
appropriate for many applications, but are expensive to produce and deliver and cannot be updated
easily. Customer expectations for access to technical information are growing. Customers often want
print (or printable) documentation, online help, and Web access to relevant information. A company’s
customer and technical support staffs also typically need written technical materials, while the training
organization uses the same information in different ways. A major challenge is to author this
information most efficiently so it can be delivered to a variety of audiences in different formats.
Enterprise authoring and publishing

The content that an organization creates comprises its intellectual property or knowledge base.
Enterprise authoring and publishing refers to the organization’s processes and tools for creating and
managing the content that supports its business activities, such as these:
• The marketing staff needs easy access to product specifications, plans, and reports for existing and
older products, so it can consider this information when making decisions about new products
• The business development staff needs to be able to reuse proposal content
• The human resources staff needs to reuse policy content when creating a new policy document
• Key people need fast access to timely, appropriate information to support fast, effective business
decision-making
• The enterprise needs to share internal content across geographically dispersed entities, using
different computer hardware, operating systems, and application software
Many organizations see creating, managing, and delivering internal information as an administrative
task. Each document is created and managed in isolation. Companies that want to maximize the value of
the intellectual property locked within those documents, and create a knowledge base from their
content, have discovered that by proactively managing their internal content they can dramatically
improve its value in supporting the business goals of the organization. In addition, this information
needs to be shared with customers and suppliers. Customers, for example, need access to product
information so that they can make better, more informed purchasing decisions.

Business challenges in vertical markets

The following sections discuss specific problems in authoring, managing, and publishing information in
six key vertical industry markets:
• Aerospace
• Automotive/Transportation
• Government
• High Tech
• Manufacturing
• Financial
Each of these vertical markets faces particularly interesting challenges. Together, they represent a broad
cross-section of enterprise publishing activities.
Aerospace
Information management and delivery plays a critical supporting role in the aerospace industry. Few
industries have products as complex, strict safety and regulatory requirements , and low error tolerance.
The extremely long product development cycles and lifespans require correspondingly long
documentation cycles. For example, the Boeing 747, still one of the most popular commercial aircraft,
was introduced in 1970.
The aerospace industry shares many basic information management requirements with manufacturing
and any industry with volumes of information to manage. For example, an individual aircraft’s flight
operation manual is customized for the airline buying the plane, but consists largely of material
common to all flight operations manuals for that particular aircraft model and even for that
manufacturer.
The aerospace industry also has extremely rigorous information management requirements. Because the
content supports mission-critical, high-stakes operations—for example, the manufacture, maintenance,
and repair of commercial aircraft—it must be thoroughly reviewed for accuracy and all changes must be
approved and verified. The industry must securely maintain its document sources, and publish content
to customers in nonmodifiable formats.
In summary, the business challenges facing aerospace include:

• Integrating information from a diverse array of sources to support manufacturing, operation, and
maintenance
• Managing and printing large amounts of information
• Maintaining information over very long product lifespans (30 or more years)
• Distributing new and updated information quickly to meet safety and regulatory requirements
Automotive and transportation

The information life cycle in automotive and transportation usually begins with engineering data—
notes, requirements documents, specifications, test results, and drawings. From this comes supporting
information such as operation and maintenance information, manufacturing support information, and
training materials. The industry must easily collect, re-organize, and maintain the information from
these sources for many other purposes. In addition, consistency across documents and across product
lines must be enforced.

Consider the opportunities for information reuse in just one document—the vehicle owner’s manual,
shipped with every new car. The procedure for changing a tire, for example, might be the same for all
models of a given manufacturer. Compare this to the inefficiency of writing and maintaining this
procedure separately for every automobile model.
The information management and publishing needs of this sector are similar to aerospace and
manufacturing. Like aerospace, automobile manufacturers support a massive infrastructure for vehicle
maintenance. Whether purchased for military, commercial, or consumer use, motor vehicles present
enormous information requirements to support service, maintenance, and repair. However, unlike in
aerospace, many organizations provide these functions. Delivering current, accurate maintenance data
in a usable form to users from junior mechanics to fleet managers is a tremendous challenge—further
complicated by the rapid changes in vehicle production. A typical car model is completely redesigned
every three to five years, while smaller manufacturing changes can be introduced as often as every six
months.
Other demands drive this sector. Consumers and service providers alike expect to access pre- and post-
sale maintenance and repair information on the Web. In many cases, they also need to print that
information on demand.
In summary, the business challenges facing the automotive and transportation industries include:
• Managing information for reuse

• Creating appropriate information products for a wide range of audiences
• Maintaining information for long periods of time
• Meeting customer expectations for information readily available
• Meeting and surpassing the expectations of the “elite” buyer
Government
Government enterprises—law-making bodies, government departments, regulatory agencies, and
government-managed service providers such as the United States Postal Service—create, collect,
manage, maintain, and distribute information for a wide array of purposes. They provide content in the
form of public policy, laws and statues, legal records, regulatory guidelines, general instructions, and
forms, including information that supports critical decision-making processes. Furthermore, as an
employer of large numbers of people, governments also manage and maintain traditional internal
information, such as content related to human resources and policies and procedures.
Government bodies all need to make information accessible to everyone, regardless of visual or motion
impairment. This effort involves both information and application design. Content can be designed to
maximize accessibility through consistent structure and metadata annotations. Likewise, applications
can be designed to render content through visual, tactile, and aural means for people with disabilities.
The United States has formalized requirements for information accessibility in Section 508 of the
Rehabilitation Act Amendments of 1998. A major focus of Section 508 is to make electronic documents
available to visually impaired users , and to make software accessible to users with visual or motor
impairments.
Because information published by governments serves a diverse audience and wide range of purposes,
the publishing process presents special challenges. Government officials responsible for creating,

assembling, and publishing content can expect to receive content from staff members with a diverse set
of expertise and skill levels and a variety of software applications.
The vast amount of information published by governments makes traditional paper publishing
impractical in many instances. Paper-based publishing results in long lead times and high costs, which
frequently means that publication of updated information is infrequent, which in turn causes decisions
to be made based on inadequate or outdated information. Paper-based publishing also does not
promote effective accessibility.
Governments are beginning to rely heavily on electronic distribution, including HTML Web content
and richly formatted PDF documents distributed by Web or CD-ROM. In addition, governments must
update content to regulatory and other agencies very quickly, often in real time, for mission-critical
agencies such as the Federal Aviation Administration and U.S. Department of Transportation.
In summary, the business challenges facing government bodies include:

• Integrating information from a diverse array of sources for publication
• Distributing information in digital form
• Distributing new and updated information in a timely fashion
• Providing accessible information, including but not limited to compliance with Section 508 of the
Rehabilitation Act Amendments of 1998
High technology
High technology includes a diverse range of markets—semiconductors to biotechnology; computer
software to instrumentation—and provides perhaps the broadest opportunities for process
improvement and positive return on investment from re-engineering information management
solutions. Consider the array of information that supports a typical high-technology organization:
• Technical documents
• Database content
• Corporate knowledge
• Supply-chain management collateral
The large amount of information in the life cycle of a high tech product or service begins with marketing
surveys, product requirements, product specifications, and engineering documents. Much of this
information, if properly managed, provides source material for the technical documents and marketing
collateral that accompany each product or service. Enabling information reuse throughout the
organization and the product life cycle is critical for maximizing business efficiency.
Because products and product specifications change frequently in high tech, maintaining the quality and
integrity of information remains critical. With each revision, a manufacturer must provide current and
accurate documentation for those who use the device, whether they are other manufacturers or the end
consumer.
Product documentation has its own specialized requirements. Product documents must be completed
on the same manufacturing timetable as the corresponding product. Efficiency and time-to-market are
key motivators for product document creators—the less time the writer must spend on formatting, the
more time is available to ensure the accuracy and completeness of the content.

Finally, information must be delivered in a form the user expects. Many customers now expect
information to be available electronically, on CD-ROM, through online help, or via the Web. Electronic
distribution brings many business benefits, including a far lower cost than paper-based distribution, as
well as drastically reduced update cycle times. Multichannel publishing is a requirement for meeting
these distribution needs.
In summary, the business challenges facing high tech industries include:

• Managing large amounts of product information
• Reusing information as much as possible throughout the product life cycle and across product lines
• Repurposing information for different delivery formats
• Maximizing quality while minimizing costs
• Increasing customer satisfaction by delivering information customers want in the formats they
expect
Manufacturing
Manufacturers deal with a tremendous stream of information that is critical to their profitable
operation. The kind of information they receive, manage, and generate includes:
• Documentation accompanying supplier-provided raw materials and components
• Documentation relating to equipment used in the manufacturing process
• Internal research and design documents, supporting product development and protection of
intellectual property and patents
• Internal documents supporting ongoing business operations
• Internal operating procedures ensuring efficient and safe working practices that meet regulatory
standards
• Marketing materials supporting the sales channel
• Maintenance documentation for the support channel
• Product documentation that is delivered to the customer
How information is created and managed can significantly impact the manufacturer. Proper
documentation on raw materials and components can affect the quality and cost of production, while
other internal documentation can affect business operations and planning. The accuracy and timeliness
of content that relates to safety, regulatory or customer-facing matters can be critical.
Manufacturing information must be managed and integrated into external product documentation, as
well as data-heavy catalogs and other information materials to support the sales channel. Producing
these materials is labor intensive, lead times are long, and conventional publishing formats such as paper
catalogs are expensive. Changes might take a year or more to appear in an annual paper catalog, and
much of the information is often rekeyed from an original paper copy.
To understand the complexities of information management in manufacturing, consider a computer

maker. Supplier of components used in building the computer provide information that the computer
manufacturer uses. If the component is also directly available to end users, the original information
must be repurposed as documentation for installing and using the component. For example,
documentation about microchips in the computer is not needed by computer buyers. However, for a
computer’s CD-ROM drive, whether installed or resold separately, the computer manufacturer must
provide end-user documentation.
In summary, the business challenges facing manufacturing include:

• Managing and integrating information from a diverse array of sources to support the manufacturing
process and to provide documentation for manufactured products and components
• Integrating information from suppliers into the process
• Managing documentation about procedures and processes to meet certification requirements
Financial
The financial services sector creates, maintains, publishes, and distributes large numbers of documents.
These documents contain very dense raw financial data, and are extremely important for supporting
financial-based decisions. Consumers of this information are often key decision makers—investors,
corporate executives, investment fund managers, or members of the public—who need time-critical
support for determining actions and strategies. The financial publishing industry directly supports
homeowners in choosing a mortgage, investors in choosing stocks, and corporate executives in
providing the information they need to manage their organizations. Accuracy, legal validity,
predictability, and timely publication are also crucial in financial services.
The industry also is experiencing a growing demand for customized, personalized documents. Those
financial institutions that can quickly create personalized knowledge products have a competitive
advantage.
Information offered by the financial services industry tends to have the following characteristics:
• Financial data tends to be very personal in nature. Customers of financial information are generally
very particular about the exact types of information that they personally need.
• Financial data must be accessible. Users must be able to find the information they need quickly.
• Financial data must be accurate. Mistakes can lead to incorrect or misguided decision-making, with
potentially dire results.
The financial services industry is very competitive. Since financial information is considered a
commodity, many consumers seek out companies that can provide easy access to that information. For
example, a company without a Web portal is at a competitive disadvantage, since consumers of financial
data now expect the option of obtaining their information from the Web.
In summary, the business challenges facing the financial services industries include:
• Providing personalized and customized on-demand information

• Meeting competitive pressures to create new, distinctive, and high-value information products
• Delivering accurate information that is current and readily available
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owners.

In Section 2, “Identifying the Business Challenges,” we described (1) the challenges that
organizations face in creating, managing, and delivering information; and (2) the benefits of
properly managing information to improve decision-making, increase customer
satisfaction, decrease time to market, and reduce costs. Eight key business activities drive
the process:
• Take advantage of all possible avenues for minimizing costs
• Reduce the cycle time for delivery of new and updated information to customers and to
the field
• Decrease the time to market for content while maximizing quality and accuracy
• Provide on-demand information to those who need it
• Provide customized or personalized information where appropriate
• Provide consistent information, regardless of its source
• Provide a competitive advantage
• Meet regulatory and accessibility requirements at minimum cost
Section 3 suggests high-level, vendor-neutral solutions for re-architecting information

infrastructures so businesses can create, manage, and deliver content efficiently and
effectively. We start by providing a series of questions to examine the current infrastructure
and to discuss the building blocks of any information management solution. We then
review the solution components of four key usage areas: XML authoring and publishing,
server-based publishing, technical documentation, and enterprise authoring and
publishing. Finally we apply those usage areas to six vertical markets that represent a broad
cross section of enterprise publishing activities: aerospace, automotive/transportation,
government, high technology, manufacturing, and financial services.
Assessing the current infrastructure

An organization can assess the effectiveness of its current information publishing
infrastructure by answering some of the following questions:
• Do content authors have an intuitive, easy-to-use tool for creating valid XML content?
• Can the organization publish XML content to print, Portable Document Format (PDF),
or other formats? Can this be done from the desktop, or does it require complex,
expensive add-ons?
• Can the organization implement server-based solutions to automatically compile,
render, and deliver content from XML content repositories, databases, application
servers, and Web services?
• Can the organization establish and maintain a consistent look and feel across all of its
documentation?
• Can the organization create and deliver personalized or customized content to its
customers?
• Can the organization deliver content that is fully accessible to everyone, including
people with visual or motion impairments?
• Can the organization easily create new “information products” from its existing server-
based information?
• Can the organization maintain consistency in the information that it creates and
delivers?

• Can the organization effectively maintain its intellectual capital? Can people find the information
they need to support their decisions, build on past experiences, and avoid redundant efforts?
• Can the organization integrate its publishing platform with its content management, supply-chain
management, or knowledge management infrastructures?
A “no” answer to any of these questions may indicate that the organization can improve its information
publishing processes. This section focuses on the business improvements that are available to
organizations that wish to pursue them.
Building blocks for meeting business challenges

Every effective information management and publishing solution comprises five key components, or
building blocks:
• Template-driven publishing
• Integrated XML and SGML authoring and publishing
• Features for managing large documents
• Single-source, multichannel publishing
• Platform integration with existing infrastructure and workflows
Template-driven publishing
Authoring and publishing tools that support template-driven workflows maximize the content authors’
productivity and facilitate reuse and repurposing of content. Unlike design-driven publishing, in which
the author must explicitly apply formatting characteristics to each block of text, authors in template-
driven publishing environments “tag” each word, phrase, or text block with a style or format name (such
as “Bullet,” “Heading2,” or “ProductName”). The formatting characteristics of each style are specified in
a separate template. Because content tags provide information about the meaning and usage of each
tagged component, tagging facilitates easier interpretation of documents than is possible based on
appearance alone.
Template-driven publishing provides several advantages:

• Format and layout decisions are separate from content decisions. Content authors have more time
to focus on the creation of content because the template specifies all formatting.
• A document can be published in multiple formats just by applying different templates designed for
different output formats—in other words, single-source, multichannel publishing.For example, a
document from an original equipment manufacturer (OEM) may be published with different
templates by value-added resellers (VARs). Each template would reflect each VAR’s standard
document formats.
• Style-tagged documents can be converted to other output formats based on the style names. For
example, the contents of a “Heading” style tag convert to a heading in the HTML document. One
content source can be rendered into a printed book, Adobe PDF, several eBook formats, XML, and
HTML by applying different templates. Each template automatically implements the appropriate
styles and styling technologies for the desired output format.
• Style tags can facilitate integration between content management and publishing applications. For
example, a database publishing application can extract parts information from a database, apply the
appropriate style tags, and automatically apply a document template to format the content for a
parts catalog.
• Content formatting and layout is automated and guaranteed to be consistent.

• Software applications can intelligently process content. For documents, this can mean the automatic
production of tables of contents, indexes, lists of figures, and other lists that assist the user in
navigating through the document.
Integrated XML and SGML authoring and publishing

XML and SGML authoring and publishing provide a template-based workflow with even greater
capabilities. XML content is structured into a hierarchy of elements, with attributes (metadata) attached
to those elements. XML or SGML allow the user to define and enforce a set of rules that apply to a
specific document type (for example, sections must start with a section name and contain text or
subsections). These rules are referred to as a Document Type Definition (DTD). Content authored in
XML or SGML format that conforms to its DTD is called valid content. The production of valid content
is central to XML and SGML workflows.
XML-based solutions can provide personalized or customized content, drive interactive document-
based applications, offer rich server-based publishing solutions, and populate enterprise knowledge
management systems or supply-chain automation engines.
Features for managing large documents

Key to any modern information architecture is the ability to manage large amounts of data, which
includes the following features:
• Robustness and reliability, especially when handling very large amounts of information or very large
documents.
• Content integration from a variety of sources and applications
• Book-building features, such as automatically updated cross-references, running headers and
footers, contents, and indices
Single-source, multichannel publishing

An application that is suitable for solving today’s information management challenges should provide
the means to publish content in a variety of formats, including print, richly formatted and linked PDF,
HTML, XML, SGML, even online help, all from the same source file. The tool should publish easily and
seamlessly in every format. Beware of authoring tools that promise multichannel delivery, but require
tedious import operations or large amounts of manual content editing in the new output format.
Platform integration with existing infrastructure and workflows

An enterprise publishing platform does not exist in isolation. Content comes from many different
sources, including drawing packages, CAD tools, and a variety of text formats. The platform must be
able to integrate all of this content.
Furthermore, an enterprise publishing platform must integrate with an organization’s other

information technology (IT) resources. The platform should provide an application programming
interface (API) and other mechanisms to allow integration with existing databases, content
management systems, knowledge management systems, and other IT infrastructure components.
Solutions in the key usage areas

Each of the four key usage areas that we discuss in the Adobe FrameMaker 7.0 Solutions Guide—XML
authoring and publishing, server-based publishing, technical documentation, and enterprise authoring
and publishing—has its own business requirements and challenges for creating, maintaining, and

delivering information. In Section 2 we identified the business challenges for each area. Here we address
how organizations can meet those challenges by using conventional and reengineered approaches to
information management and publishing.

Although XML is a powerful file format for knowledge management, XML content creation has been
limited thus far to a few industries and markets. The largest challenge to enterprise-wide XML content
creation, management, and delivery has been in authoring tools. XML authoring tools have thus far
been a niche market, with many of the most popular XML authoring tools appropriate only for
programmers, not content authors.
Solution requirements
Most vendors of XML authoring tools have ignored the “human” requirements of content creators:
• Author in XML without specialized XML knowledge
• Work in the easy-to-use WYSIWYG environment with familiar publishing tools (for example, spell
checking, book features, and graphics handling)
• Specify and control metadata (elements and attributes) using intuitive tools
• Easily validate XML content and fix errors
• Seamlessly publish content via conventional channels, including print, PDF, and HTML
Companies planning to deploy enterprise-wide XML authoring cannot ignore these requirements. If
they do, XML content will continue to be a niche or novelty item, created and used only by the few who
make the formidable investment in learning non-intuitive tools. These organizations will fail to realize
the substantial return on investment that enterprise-wide XML content management can provide.
Solution components
Building an effective enterprise-wide XML infrastructure requires the following components:
Authoring tool—The tool must present an intuitive word processing interface and features that authors
expect, and write valid XML for information reuse and repurposing.
Content management tool—The tool must present individual XML elements to authors for reuse
where appropriate. It also might perform workflow management and version control functions.
XSLT—Extensible Stylesheet Language Transformations (XSLT) is a standard programming language

for manipulating XML documents. With XSLT, organizations can create customized and personalized
documents from XML content. XSLT is also used to transform XML documents for display on different
output devices, including Web browsers and personal digital assistants (PDAs).
Multichannel publishing—An XML solution should easily enable publishing of XML documents via
numerous formats, including print and PDF.
Many organizations use a relational database to store content that must be published in a conventional
format. A catalog-based parts reseller, for example, must collect information from a vast number of
OEMs, organize and update it, and publish it in a variety of formats, including print, CD-ROM, and
Web. Other applications include personalized financial documents and customized eBooks.

Server-based publishing solutions must meet the following business requirements:
• Create human-readable documents from information maintained in a database or delivered by an
application server or Web service
• Meet high standards of publishing quality (for example, layout and typography) for printed
materials
• Utilize rules to make appropriate layout and typography choices automatically, with minimal, if any,
human intervention at the moment of publishing
• Publish to print and to several popular online formats such as PDF, HTML, XML, and SGML
Database publishers rely on the enterprise database for creating and managing an organization’s content.
While databases excel at providing data entry tools, managing and maintaining data, and generating
reports, additional components are needed to provide the ability to create professional-quality
documents, in multiple output formats directly from the database.
Server-based publishing requires a publishing engine that tightly integrates into enterprise databases. It
must be capable of reliably processing thousands of pages of complex content. Its template-driven
publishing engine must ensure consistency in formatting database-published documents. Its ability to
provide multiple output formats must support publishing database content to the most appropriate
delivery format.
An enterprise database can provide a large number of diverse reports from a company’s data set. By
choosing a publishing tool that tightly integrates into enterprise databases, an organization can
customize the documents that it creates for its customers. This is especially useful for online-only
distribution formats, like PDF, HTML, or XML. An organization can provide the most up-to-date
information without re-editing content, and can deliver on-demand content to readers.
Solution components
A server-based publishing system has several key components:
Database—The database tends to perform the functions of validating, configuring, and assembling data
for publishing, and might perform pagination. It is typically designed by information architects and
maintained by database administrators. It could be relational or object-oriented.
Rendering engine—This system or application paginates (if pagination is not performed by the
database) and renders data for publishing. Some systems can publish to multiple output channels.
Communication layer—This interface provides communication capabilities between the database and
rendering engine. It can be a flat file system, if the database is writing files that are manually opened by
the rendering engine, or a customized application written using the API provided by the rendering
engine.
Designing the solution

When designing a database publishing system, an organization must decide how tightly to integrate the
database with the publishing tool. One option is to generate data reports on the database and process
those reports with the publishing tool. Alternatively, the publishing tool can interact directly with the
database, querying the database and processing data output on-the-fly.
Consider the following general user models for server-driven publishing:

Database-driven publishing—Organizations using this model want to create and maintain their
content at a central point—the enterprise database. They are most interested in leveraging their
corporate content for multiple purposes. Again, at worst these organizations manually extract and
format database content for each purpose. They could benefit from an integrated solution that uses not
only the content of the database, but also the implicit structure of that content as stored in the database
Database-driven catalog publishing—This is a special case of the previous category. Organizations

using this model need to create thousands of pages of complex content from information maintained in
industrial-sized databases. Many of these organizations are currently using manual time- and labor-
intensive processes that are inefficient and error-prone. At worst, they extract information from
databases in raw ASCII files for manual formatting, with exorbitant lead times and production costs.
These organizations could dramatically decrease resource requirements by adopting an integrated
solution that leverages the organization provided by the database and performs many of the formatting
and book-building functions automatically.
Database publishing for multiple outputs—This model is for organizations that want to deliver
information in a variety of formats, including paper, HTML, PDF, XML, and SGML. These
organizations typically want the flexibility to create customized, one-time documents as well as mass
communications. This process avoids the terrible inefficiences of manual production work for each
output format.
The challenge in technical publishing is to provide a complete and high-quality set of documentation for
a product or service, while meeting a variety of business demands (such as budget and resource
constraints) and schedule demands (dictated by product development).
An effective technical documentation solution must meet these requirements:
• Reliably create the technical documentation to accompany products or services
• Effectively manage and publish what can be very large volumes of information, possibly spanning
thousands of pages for complex machines or software suites
• Manage document authoring and production so that documents follow the product development
and manufacturing timeline
• Reuse information that applies to multiple documents, such as documentation for many product
lines or models
• Integrate information from other applications, such as technical drawings, line art, or engineering
data
• Translate documents into other languages
• Publish in the formats that are most appropriate for the organization’s products, customers, and
business requirements
• Distribute updated content to the field in a timely manner
• Save money by deploying alternatives to print
Solution components
Technical documentation publishers need a solution with the following components:

Authoring tool—The solution must support integrating information from diverse sources and creating
structured documents. Multiple authors must be able to collaborate on a single publication, and the
solution must scale to support large volumes of documentation and be robust and easy to use.
Publishing platform—The solution must support multichannel publishing to print, PDF, HTML,
XML, or SGML, or one of several popular online help delivery formats.
Content management—The solution must manage information updates and reuse.
Consider the experience of one company that used XML to create a set of interactive documents that
customers can use to instantly assemble tailored documentation. The company produces high-quality
XML content that matches the original structure of its documents. A template-driven authoring tool
helped to ensure the creation of consistent, professional quality documentation throughout the
company, providing easy-to-use controls for applying uniform attributes to fonts, paragraph styles, and
values. Adobe Acrobat® software and Adobe Portable Document Format (PDF) speed document review
and approval at the company and improve the quality and quantity of comments from staff.

As organizations recognize the value of their intellectual property, they are becoming increasingly
concerned about how they can effectively manage their information. Today, intellectual property lives in
word processing files and a variety of other often proprietary and unstructured file formats, residing
across users' hard disks, file servers, databases and intranet sites. This information chaos causes several
areas of difficulty for users across an organization.
An effective information management solution can meet the following requirements:
• Share business-critical information across the enterprise
• Manage content workflows across projects and departments
• Support consistency in content contributors’ work and in output formats
• Exchange information in a common format (typically XML) with partners and suppliers, to support
supply-chain management and business-to-business communication
• Support information reuse
• Populate information portals
• Publish to appropriate formats (print, PDF, Web, HTML, XML)
Solution components
Authoring tool—The solution’s authoring tool must support content aggregation from a variety of
original source applications, and the creation of long, complex documents with extensive graphical and
tabular content. The tool should be template-based, to enforce consistency in internal and external
documentation and to free content authors from formatting tasks. In an XML-based solution, the tool
should support creation of rich XML content on every desktop and without specialized skills or
expensive add-on components. The tool should be easy to use, robust, and reliable, so it can be installed
widely without massive support requirements. It also needs to be affordable when purchased in volume.
Multichannel delivery—The system must be able to efficiently publish to multiple channels, meeting
demands as diverse as printed output, PDF, Web-based delivery, personalization, and delivery to
handheld devices. The best tools come with integrated ways to publish to the various media, and
support publishing to XML for personalization and other sophisticated delivery mechanisms.

Content management—This component must support management of a large number of content

components created by a wide variety of applications, and identify content components for reuse in
other areas.
Solutions by vertical market

The following pages discuss the kinds of products and solutions required to address the information
management needs of six key vertical markets.
• Aerospace
• Automotive and transportation
• Government
• High technology
• Manufacturing
• Finance
Each of these vertical markets faces particularly interesting challenges. Together, they represent a broad
cross-section of publishing activities.
Aerospace
Aerospace shares many basic information-management requirements with manufacturing and other
industries that have a large publishing component. As information management needs grow, new ways
of creating, managing, and distributing information are necessary.
Tools and architectures must be able to perform the following tasks:
• Manage vast amounts of information over the life span of each product
• Support content review cycles, ensure accuracy, and meet regulatory requirements
• Support content required for mission-critical operations, including manufacturing, training,
maintenance, and operations
• Integrate information from a variety of sources—engineering data, technical content, other text
• Publish information to a variety of media without redundant effort by content creators and with
maximum information reuse
• Reuse content across similar product lines and for shared components
• Maintain integrity of information at all phases of the information life cycle, including distribution
(distribute information in secure forms that cannot be modified by the receiver)
Solution components
The optimal information publishing solution for aerospace consists of these major components:
Authoring tool—The authoring tool must be either template-based, to ensure consistency in content
and format across similar documents, or XML-based, so authors can tag information components with
appropriate XML metadata. XML tagging supports rich content management and customization.
Furthermore, both template-based and XML authoring solutions allow easy format customization,
supporting information sharing and reuse among manufacturers and customers.
PDF delivery—The aerospace industry is highly dependent on PDF and print for online editing and
review of operation and maintenance documentation. Review in digital form can meet regulatory
requirements, automate data entry, and reduce paper dependency, thus cutting costs and saving time.

However, electronic devices do not yet provide the resolution and convenience of paper documents for
maintenance support.
Content management—This system should support reuse of information components from template-
based documents or XML document components. For example, a repair procedure may be cited in
manufacturing, training, and operation manuals.
Maintenance manual files from aircraft manufacturers are customized to meet an airline's requirements.
Airline engineers frequently make urgent updates to these manuals, which must reach the airline’s
worldwide maintenance mechanics as fast as possible. Tools supporting single-source information
authoring and turnkey multichannel publishing make this possible.
Automotive and transportation

As we noted in Section 2, the automotive and transportation sector, like aerospace and manufacturing,
supports a massive information infrastructure. Whether for military, commercial, or consumer use, this
sector presents enormous information requirements to support service, maintenance, and repair by a
wide range of organizations and functions, further complicated by rapid changes in vehicle production.
Consumers and service providers expect to access information on the Web and to print the information
as needed.
An information management solution for the automotive and transportation industry must accomplish
the following:
• Convert engineering data into operational and maintenance data
• Manage and publish a variety of documents that support several activities (for example,
manufacturing, maintenance, training, and operation)
• Maintain consistency in appearance across document sets
• Manage and reuse information in multiple documents (such as product lines and models)
• Translate documents into other languages
• Integrate information from other applications (such as technical drawings, line art, or engineering
data).
Solution components
The optimal information publishing solution for the automotive and transportation sector comprises
these major components:
Authoring tool—The authoring tool might be either template-based, to ensure consistency in content
and format across similar documents, or XML-based, to allow authors to tag information components
with appropriate XML metadata. Either supports rich content management and customization of
documentation deliverables. The tool must be robust and able to handle large, complex documents, and
to incorporate diverse file formats, for reuse of materials such as engineering drawings.
Multichannel delivery—Exceptional multichannel delivery capabilities are crucial for this industry to
meet the expectations of its customer and maintenance channels. As printed information becomes
exorbitantly expensive, particularly training and maintenance materials, users are increasingly expecting
it to be available on the Web.

Content management—Many organizations in the automotive and transportation sector can benefit
from a solution supporting reuse of information components. For example, “changing a tire” might be a
reusable information component in operator manuals for many different vehicle models. Using an
XML- or SGML-based document production tool can increase content author productivity eight-fold
over a word processor tool. The XML or SGML rules engine identifies missing content pieces in each
document’s structure and automatically formats the document. Documents are consistent and high in
quality. Through multichannel publishing, information can be created and distributed in both printed
form and rich PDF files. Because the document’s content is structured, translators can create higher-
quality translations in less time than previously possible.
Government
Governments must create, collect, manage, maintain, and distribute tremendous amounts of
information for a wide array of purposes. They provide content in the form of public policy, laws and
statues, legal records, regulatory guidelines, general instructions, and forms.
Government bodies have the following requirements for their information management tools and
infrastructures:
• Collect information from a variety of content contributors and software applications.
• Manage a large number of documents of various types.
• Distribute documents in a variety of forms (print, PDF, Web, CD-ROM).
• Distribute documents to the field (for example, regulatory agents) in a timely manner.
• Provide content that is accessible to everyone, including persons with visual or motor impairments.
Solution components
The information publishing solution for the government sector consists of the following major
components:
Authoring tool—Government authoring must support content aggregation from a variety of source
applications, and the creation of long, complex documents with large amounts of graphical and tabular
content.
Server-based publishing—Government bodies that maintain large amounts of information can

experience significant cost reduction by publishing directly from a content management tool or a
database repository.
Multichannel delivery—A publishing tool for the government should have exceptional capabilities for
generating PDF documents. This digital format provides the ability to create accessible, digital
documents with rich print capabilities for archiving and distribution purposes, especially important for
agencies that deal with the public and for crucial government regulatory agencies that must provide
updated content very quickly to affected parties.
Content management—Government bodies may benefit from a publishing solution that manages
content components for repurposing and reuse.
High technology
The high technology sector includes a diverse range of markets with a wide array of information
publishing needs. It has perhaps the broadest opportunities for process improvement and positive

return on investment from reengineering information management solutions, mostly due to the large
amount of information that supports a typical high-technology organization.
Solution components
Given these business drivers, we can propose the characteristics of the authoring tools and system
architectures that will meet these requirements.
Authoring tool—The authoring tool used by the high tech sector must be template-based, to improve
consistency across the corporation’s content. The tool should allow authors to incorporate information
from a variety of sources, supporting the reuse of content created in a diverse set of applications. The
tool should be robust in the face of thousands of pages of complex documentation, and should be easy
to install and administer.
XML authoring and publishing—High tech organizations need an XML authoring tool that empowers
all of the organization’s content contributors to create XML content. A tool that spreads XML
throughout that corporation can improve the value of nearly all corporate content—not just content in
niche areas, provided by specific contributors. This corporate-wide XML can expose opportunities for
improving knowledge management and supply-chain management, and for reusing corporate content.
Server-based publishing—High tech organizations that publish large amounts of content, such as
component catalogs, can benefit from a server-based publishing solution that pulls data directly from
application servers, database stores, Web services, or other data repositories. This solution also can meet
the needs for automatically creating customized and personalized information products.
Multichannel publishing—Multichannel publishing can support high tech companies in minimizing

their reliance on paper, and in publishing information in the formats that users expect. Companies can
leverage online formats to distribute updated information quickly and at minimal cost.
Content management system—This system can improve knowledge management at the enterprise level
and support maintaining, sharing, and reusing valuable intellectual property across the corporation. It
also can improve decision-making by making relevant information available and easy to find, and
support identifying appropriate information for sharing with partners and providers.
Manufacturing
Manufacturers process and manage information from many sources, including suppliers of raw
materials, components, and equipment. They generate content internally for process control and
business planning. They create outward-facing sales materials, product documentation, and product
maintenance information.
Much of the information manufacturers receive is still in paper form, and must be rekeyed to create
internal and customer documentation—an error-prone, time-consuming, and costly process. In
addition, paper-based data does not flow through the manufacturing process as components do.
Manufacturers need information to flow in and to be repurposed easily for internal or external
documentation needs.
Solution components
An information publishing solution with these major components can meet these business
requirements:

Authoring tool—The tool must support content aggregation from a variety of source applications, and
the creation of long, complex documents with large amounts of graphical and tabular content. It should
be template-based, to enforce consistency in a manufacturer’s internal and external documentation, to
free content authors from formatting tasks, and to support the need for rebranding content contributed
by component suppliers. The tool also should support creation of rich XML content across the
manufacturing organization, without the need for additional software tools or training.
Server-based publishing—The architecture should support publishing parts catalogs and other data-
intensive materials directly from a content management system or database repository, which can yield
significant economic and resource benefits.
Multichannel delivery—Built-in multichannel publishing can free manufacturers from the expense and
lead-time constraints of paper publishing. Manufacturing organizations that have migrated hard-copy
catalogs to Web or CD-ROM distribution have realized significant benefits in cost, resource
requirements, and time-to-market for the catalog information.
Content management—Many manufacturers need to manage large amounts of content used for diverse
purposes and created by a wide variety of applications, and to support change control, reuse, and
repurposing of information.
Financial services
Financial services companies distribute large numbers of documents, each containing a high density of
raw financial data that is extremely important for supporting financial-based decisions. Consumers of
this information are often key decision-makers who need time-critical support for determining actions
and strategies. For example, the financial publishing industry directly supports homeowners in choosing
a mortgage, investors in choosing stocks, and corporate CEOs in managing their organizations.
Financial services organizations have particularly strong requirements for publishing customized and
personalized on-demand content in formats that their customers expect.
Furthermore, documents published by the financial services industry frequently must meet legal
requirements. This sector requires an infrastructure that supports the creation of accurate, legally valid
documents in a predictable and timely manner.
Finally, the financial services industry is experiencing a growing demand for personalized documents.
Financial services institutions that can quickly create customized financial reports and other
personalized knowledge products have a competitive advantage over other financial services institutions.
Solution components
The optimal information publishing solution for the financial services sector consists of the following
major components:
Server-based publishing—Much financial information is generated, stored, and maintained within

application servers or databases. A server-based publishing solution is necessary to publish this
information in an automated fashion.

Content management—Customers of the financial services industry expect highly customized and
highly personalized information. A content management system can support the creation of specialized
“information products” as an additional revenue stream.
Multichannel publishing—Given the industry’s highly competitive nature, financial services requires
excellent multichannel publishing support. Not only is the industry heavily dependent on print and
PDF, but also it must provide information to newer devices such as personal digital assistants (PDAs), to
meet the expectations of today’s and tomorrow’s customers.
A publishing system designed around an XML- or SGML-based data repository, in which financial
information is maintained and automatically extracted, consolidates the XML or SGML data with the
text portions of each document, automatically formats each document based on rules specified for each
document type, and publishes each document to print, PDF, and the Web. For one financial services
company, each of 2,800 subscribing institutions receives 11 credit opinion handbooks of more than
1,000 pages each. Production that once took four person-weeks of work now takes two person-days.
Adobe, the Adobe logo, Acrobat, and FrameMaker are either registered trademarks or trademarks of Adobe Systems Incorporated in the United
States and/or other countries. All other trademarks are property of their respective owners.

The rich feature set of Adobe® FrameMaker® 7.0 software makes it a key architectural
component for a variety of information management solutions. In sections 2 and 3, we
discuss the business challenges enterprises face in creating and publishing information, and
present the types of solutions that can meet these challenges. In this section, we show how
FrameMaker based architectures could help implement such solutions.
This section presents solutions in the following general application areas, along with the
business requirements of each.
XML authoring and publishing—Create XML content for driving Web applications or for
other XML-based applications. Provide a productive environment in which authors can
create richly structured XML documents without learning XML syntax. Manage XML
content for publishing and distribution. Create and publish customized XML documents.
Server-based publishing—Publish content from databases, application servers, or Web

services. Build new knowledge products quickly. Create customized, personalized
documents, automatically generated and published on demand.
Technical documentation —Create the “knowledge product” to accompany technical

products or services. Produce manuals, user guides, maintenance and reference
documentation in a variety of media. Manage content for collaboration and reuse. Publish
to multiple delivery channels.
Enterprise authoring and publishing —Create and maintain documents that support the
operation of an organization. Support the creation of consistent, reusable content. Provide
XML content that can be managed and reused.
The ideas and architectures presented here are presented as examples that have been chosen
to provide a broad perspective into the capabilities of the FrameMaker platform for
creating, managing, and delivering content for a wide range of applications. In some of
these application areas, we present several different architectures that cover a range of
functional and business requirements.
FrameMaker 7.0 building blocks

FrameMaker 7.0 has an array of architectural components that create a powerful platform
for implementing enterprise solutions in these application areas:
• WYSIWYG user interface
• Diverse file-management capabilities
• Core authoring
• Template-based authoring
• Single-source, multichannel publishing
• Support for creating accessible documents
• Rich feature set (FrameMaker document object model)
• Automated rendering and delivery (FrameMaker Server)
• Full XML support

• Frame® Developer’s Kit

• Support for creating accessible documents
WYSIWYG user interface

The architectural building block most users see is, of course, the user interface. The user interface to
FrameMaker software is completely WYSIWYG (what you see is what you get). For example, as users
create content, they can see how it will look when printed or published as a Portable Document Format
(PDF) file. For most users, this is the most comfortable and productive way to create and edit content,
because it is what they already know from word processing applications.
The FrameMaker user interface makes the product simple enough for people familiar with word
processing to learn the basics within a few minutes, but also provides access to the rich and powerful
features that professional documentation specialists require. Menus can be customized to add or remove
features, and new user-interface items (dialogs, palettes, and so on) can be created using the FDK.
The FrameMaker user interface can operate in two modes. Common style-tagged documents can be
created and edited in Unstructured mode. Structured mode provides a complete guided editing
environment for producing valid XML and SGML.
To assist visually impaired users, the user interface integrates with many of the accessibility features
available on the Microsoft® Windows® platform, providing keyboard shortcuts, high-contrast and large-
text displays, and compatibility with common screen readers.
The user interface is available in English, French, German, and Japanese localized versions. FrameMaker
runs on Windows, Macintosh, and UNIX® platforms with consistent interfaces.
Diverse file-handling capabilities

FrameMaker reads and writes documents to several formats. The FrameMaker binary file format
contains, in a single file, all text, embedded graphics, and template information for a document. The
Maker Interchange Format (MIF) contains all the information in a FrameMaker binary file, but written
in an ASCII-based markup language. Structured content can be saved and read as XML or SGML. All of
these formats can be “round-tripped”—saved and reopened with complete fidelity.
FrameMaker also provides many text and graphics filters for importing and exporting, including
support for Microsoft Office formats (for example, Rich Text Format 1.6) and common graphics types
such as EPS, TIFF, JPEG, GIF, PDF, SVG®, and CGM. These allow FrameMaker to be used in an
enterprise environment where content is created and exchanged by numerous users employing many
different tools.
Core authoring features

FrameMaker provides a sophisticated range of authoring features, including a full-featured word
processor. Robust long-document support includes sophisticated handling of multichapter/multifile
books, automatic generation of tables of contents and indices, comprehensive autonumbering, and
support for thousands of graphic objects in a single publication. Collaboration tools include change
summaries and change bars to show where documents have been revised from one version to another.
Sophisticated use of markers enables automatic cross-referencing and index generation. Table creation
features can handle large tables that span many pages. Other features include handling multiple
languages in a single document, simple drawing tools, and an equation editor.

Template-based authoring
Documents can be created in many ways with a broad variety of authoring tools and processes. For
example, graphic designers for magazines use a design-driven workflow, where the components of a page
(such as the story title, the lead paragraph, the body copy, and the illustrations and photos) are
considered separate assets. Designers manually position and manipulate these components on
individual pages. Word-processing users, on the other hand, often follow a format-driven workflow. They
select text and manually format it by choosing a font size, applying a font, using line feeds to determine
space between paragraphs, and so on.
These workflow models require user skill and dedication to lay out the content correctly. The output of
these types of workflows tends to be channel-specific. For example, a magazine page or a word-
processing document is often inappropriately sized for other media such as the Web.
These issues can be effectively addressed by moving to a template-driven process model, which
FrameMaker supports at a fundamental architectural level. In this workflow, the format of the content is
controlled by a style sheet that is part of a template, which in turn controls the physical layout of the
finished publication. Users tag the content to identify components such as chapter names, words to be
emphasized, product names, cautions and warnings, and so on. The style sheet associates format and
layout information with these tags to ensure, for instance, that chapter names always start on a new
right-hand page and appear in 16-point centered Myriad® Bold type, with three line spaces between the
heading and the first paragraph of the text that follows. The template includes a set of style sheet
definitions plus one or more standardized master layout pages that apply consistent parameters for the
positioning of text and graphics on various types of pages (such as cover and contents pages, ad pages,
and inside text pages).
A template-driven workflow offers automatic, consistent formatting and layout of the content, reducing
the need for users to manipulate publication components manually.
Single-source authoring, multichannel publishing

Even more valuable, however, is the separation of the formatting and layout decisions from the source
content. A group of templates tailored to specific output media can be used with exactly the same
content. This therefore enables single-source, multichannel publishing—a single content source can be
rendered into a printed book, an eBook, HTML, and XML, for example, just by applying a template that
automatically implements the appropriate styles and technologies for each output format.
FrameMaker template-based authoring, a fundamental architectural building block for single-source

authoring, is matched by complementary publishing features to enable multichannel publishing:
• A full range of sophisticated layout and styling options for print and PDF production that can be
easily managed and applied via templates
• Full support of the key PDF features, including automatic bookmark production and automatic
hyperlinking of tables of contents, cross-references, and indices (even for multichapter or multifile
books)
• Support for tagged PDF, which can make PDF documents accessible to visually impaired users and
viewable on handheld devices
• Powerful HTML publishing capabilities provided by the included WebWorks Standard Edition 7.0
software
• Publishing capability to PDF eBook format, or to Palm Reader or Microsoft Reader format via
WebWorks Standard Edition 7.0

• Full support for valid XML authoring and publishing, enabling integration with XML-based
applications and publishing to multiple formats via Extensible Stylesheet Language Transformations
(XSLT)
• Support for scalable vector graphics (SVG), allowing output of SVG source files to print and PDF,
and enabling integration of high-quality vector-based graphics for Web output
• Anchored graphics and tables that reflow graphic content as new templates are applied
• Conditional text feature—manage multiple document variants in a single file so that users can pick
and choose text, graphics, or tables for selected media
Rich feature set (FrameMaker document object model)

Besides text and graphic objects, FrameMaker documents contain elements such as cross-references,
tables, markers, and others, while templates contain style and format information, and In addition,
many document preferences relate to printing, PDF production, conditional text settings, and user
interface appearance settings. The document object model is key to providing users with the rich set of
features that FrameMaker supports:
• Application information
• Global document information
• Pages
• XML elements and attributes
• Graphic objects
• Text columns, frames, and flows
• Paragraphs and paragraph formats
• Character ranges and character formats
• Cross-references
• Running headers and footers
• Tables
• Markers
• Variables
Each object on a FrameMaker page can be created, modified, or deleted through the FrameMaker API.
This is particularly powerful when integrating FrameMaker with other infrastructure applications such
as databases or content management systems. For example, a systems integrator or third-party solution
provider can write a FrameMaker API client to automatically extract database content, create
appropriate document objects for each item, and publish the result.
Automated rendering and delivery (FrameMaker Server)

The powerful print and PDF publishing features of FrameMaker software are now available for
integration into server-based applications. The server-installed version of FrameMaker also can be
completely automated through the FrameMaker API.

FrameMaker Server
Whether content is held in a relational database, generated programmatically, or managed in a

document management system or XML repository, FrameMaker Server can assist in producing the
highest-quality output. For integration with state-of-the-art Web applications or legacy mainframes, the
Frame® Developer’s Kit (FDK), available from Adobe.com, provides a comprehensive and well-
documented development environment for FrameMaker Server. Third-party solutions that provide
sophisticated out-of-the-box FrameMaker Server integration and publishing capabilities also are
available (see Section 7 and Section 11 of this Solutions Guide).
FrameMaker Server can accept text and graphics in a wide variety of formats. It provides built-in
context-sensitive styling for XML-based textual content, and SVG for XML-based graphics generation.
Files for FrameMaker can be generated directly from other applications using MIF, or FrameMaker
software’s layout engine can be directly driven programmatically using the FDK.
Documents of any size or complexity can be handled by FrameMaker Server, from single-page invoices
to complex catalogs covering hundreds of thousands of pages. An individual book may contain
hundreds of chapters, each of any length and layout. Tables can span thousands of pages and millions of
cells, and a table cell can contain almost any document element, including graphics and other tables (via
built-in support for “anchored frames”). The FrameMaker document model supports cross-references
and automatic generation of multiple tables of contents and indices. FrameMaker Server provides the
same multilanguage support as does desktop FrameMaker 7.0, including Chinese, Korean, and Japanese
language content, and uses the same page-composition engine.
FrameMaker Server can be deployed with the desktop version of FrameMaker in a client-server
environment. This allows, for example, integration with a document management system where, as files
are checked in, they are automatically converted to PDF by FrameMaker Server. When working with the
desktop version of FrameMaker in a client-server environment, FrameMaker Server can accept files in
FrameMaker software’s binary file format.

FrameMaker Server is applicable to a wide variety of industries and applications, including these:
• Banking and finance
• Insurance
• Investment fund management
• Directory publishing
• Book and eBook publishing
• Industrial catalogs
• Health care
• Complex billing systems
• Government volume publishing
Application integration via MIF

The Adobe Maker Interchange Format (MIF) is a language for completely describing a FrameMaker
document as a text file. All formatting, content, and structure of the document is retained when a
document is saved to MIF and later reopened in FrameMaker or FrameMaker Server.
MIF provides an intermediate format for manipulating FrameMaker documents programatically, via an
external application. Text documents are relatively easy to generate, parse, and manipulate. The MIF
language and syntax are thoroughly documented in the Adobe MIF Reference, provided as a PDF
document with FrameMaker (see Section 10 of this Solutions Guide for more information on MIF
documentation).
The MIF application integration format can be employed for a number of purposes. For example, a
database publishing application may extract and wrap database content in the appropriate MIF code for
automatic publishing. Likewise, application-generated data (perhaps from a monitoring application or a
Web service) may be translated to MIF for publishing via FrameMaker. Other types of automatic
processing that MIF enables include replacing book-specific cross-references with hyperlinks for online
viewing; globally modifying the relative target of document hyperlinks; and inserting content from a
database or application server into a FrameMaker document.
Full XML support

FrameMaker software’s capability to import, render, and export XML documents—as well as to create,
edit, and save them—makes XML a powerful application integration language for FrameMaker.
The power of XML

XML offers the following application integration benefits:
• XML is an application-independent, platform-independent file format.
• Embedded metadata (XML tags and attributes) allow applications to sort and select XML content—
a powerful capability for creating customized and personalized documents.
• XML supports the UNICODE international character set for localization.
• Standard applications (XSLT) transform XML documents to device-specific vocabularies such as
XHTML, WML, VoiceXML.
How FrameMaker supports XML

A clear advantage of FrameMaker over many popular XML editors is that FrameMaker provides XML
authoring and publishing capabilities in an easy-to-use, familiar package, with the following features:

• Reading and writing the XML document type definition (DTD), which specifies the XML tag set
and legal structure of an XML document, and validating XML content against a DTD during the
authoring process
• Guided editing—at any given place in the document, FrameMaker in Structured mode presents
elements to the author that are legal in that context
• Automated conversion of unstructured documents to XML, based on existing paragraph and
character formats, allowing the author to “tag” unstructured content with XML mark-up
• Word processing and WYSIWYG
• Rich formatting on the printed page and PDF file via FrameMaker Element Definition Document
(EDD) and templates
• Round-tripping—exporting XML documents and reimporting them later for further editing or
publishing
• Mapping between XML elements and FrameMaker objects via read-write rules, with further
customization supported via the Structured API
Frame Developer’s Kit (FDK)

The Frame Developer’s Kit (FDK) (available from www.adobe.com) provides tools for developers to
enhance the functionality of FrameMaker products. The principal components of the FDK include the
FrameMaker Application Program Interface (API), Frame Development Environment (FDE), and the
Structured API.
FrameMaker API
The FrameMaker API completely exposes FrameMaker software’s functionality and document model,
and provides a mechanism for automating FrameMaker and integrating it with other applications. It
supports creation of C-language programs, called FDK clients, that can take control of a FrameMaker
product session and communicate interactively with the user. With the API, a client can do anything an
interactive user can do, and more. The API gives a client direct access to the text and graphic objects in
documents. It includes a set of header files, libraries, and makefiles for each supported platform. These
and other types of clients can be created with the FrameMaker API:
• Automated publishing from databases and application servers
• Content management utilities
• Filters to exchange files between FrameMaker products and other desktop publishing applications
• Grammar checkers
• Bibliography utilities
• Voice-control utilities
• Document-reporting utilities
• Version-control systems for documents
• Table utilities, such as sorting and totaling
Frame Development Environment (FDE)

The Frame Development Environment (FDE) helps programmers to write clients that are portable to all
platforms supported by FrameMaker products. The FDE includes header files and libraries for each
supported platform, and provides platform-independent alternatives to I/O, string, and memory
allocation schemes. It also provides a variety of utility functions, such as MIF writing functions.
Developers always should use the FDE when developing multiplatform FrameMaker API clients.
Structured API
The FrameMaker Structured API provides control over the import and export of XML and SGML
documents to and from FrameMaker in Structured mode. With the Structured API, FrameMaker clients

can parse XML and SGML documents and associate XML and SGML elements with the FrameMaker
application’s document objects for automatic rendering and publishing. Developers should build
database publishing applications with the Structured API when the database or other content-
generating application presents content as XML and SGML mark-up.
Integration of FrameMaker via Document Object Model and FDK
Accessible documents
FrameMaker users easily can create documents accessible in many ways to visually impaired people.
• Through the FrameMaker template-based single-source multichannel publishing support, large-
print editions and a tagged PDF that can be reflowed for a variety of reading devices can be output.
• Conditional tags can be used, for example, to swap a low-contrast image in a document for a high-
contrast image in large-print versions of the document, or even to replace the image altogether with
a text description for visually impaired users.
• Authors can provide alternative text tags for graphics output to PDF and the Web.
• Documents can be output as raw text for input to accessibility tools that require ASCII text files.

• Template-driven HTML conversion capabilities allow generation of multiple versions of a Web site,
including a version with large font sizes and high-contrast graphics or accessibility tags.
• Valid XML output can be transformed with XSLT to generate accessible file formats such as
VoiceXML.
FrameMaker in the four key usage areas

Each of the four key usage areas surveyed throughout this Solutions Guide—XML authoring and
publishing, server-based publishing, technical documentation, and enterprise authoring and
publishing—has its own business requirements and challenges for creating, maintaining, and delivering
information.
In Section 2 we identify the business challenges for each area, and in Section 3 we address how
organizations can meet those challenges by using conventional and reengineered approaches to
information management and publishing. Here we look at detailed architectures for creating
FrameMaker-based publishing systems in each area, and we present an example from one of the six
vertical markets we are examining in this Guide—aerospace, automotive and transportation,
government, high technology, manufacturing, and finance.

FrameMaker 7.0 can be the basis for the entire XML workflow—content creation, management, and
delivery, with each stage leveraging XML’s capabilities. Authors, editors, databases, and XML tools come
together in the FrameMaker XML architecture. Authors can create XML content in a WYSIWIG
environment and publish it to print or PDF with FrameMaker software’s rich rendering engine. Because
FrameMaker 7.0 can round-trip XML documents, authors can read XML documents, write and edit
XML content, and save content for XML processing by other tools or applications.
Architecture overview
The three key components of an XML authoring and publishing solution are content creation,
rendering, and publishing and distribution.
Content creation
Authors can create content in a familiar word-processing environment, integrating information as
needed from various application and graphics formats with FrameMaker 7.0 software’s template-driven
authoring and document structuring capabilities.
FrameMaker 7.0 hides the details of XML from authors, eliminating the expensive need to train authors
in XML syntax. Authors are free to do what they do best—create content for the organization. Contrast
these features with other popular XML editors, many of which lack even the most basic word-processing
features and are designed for creating data, not documents.
Rendering
Generating richly formatted printed or PDF documents from XML is not a trivial task. Again, many
popular XML editors provide no capability for doing this, or require additional expenditures to make it
work. The FrameMaker 7.0 XML authoring environment is combined with a professional print
rendering engine. Through FrameMaker 7.0 software’s Element Definition Document (EDD), or
through the FrameMaker API, FrameMaker 7.0 can format XML documents based on their XML
structure.

The EDD is where template designers associate formatting characteristics with XML elements. It allows
very powerful formatting specifications, including context-sensitive formatting and formatting based on
the value of attributes in the XML content. For example, a second-level numbered list should have
different format characteristics from a first-level numbered list, such as numbering style and indent.
These distinctions are specified in the EDD and are applied automatically when an XML document is
imported.
Most other products require complex mechanisms to format XML documents for print or PDF, based
on immature technologies. FrameMaker software’s EDD allows template designers to apply the same
skills that they use when designing FrameMaker templates to create EDDs for formatting XML or SGML
documents.
Publishing and distribution

Some organizations do not need print or PDF output. They might use XML itself to populate XML
applications or XML-based Web applications. With FrameMaker, organizations can publish and
distribute in both HTML and PDF. Many other editing solutions provide no support for multichannel
publishing, even to formatted print or PDF documents.
FrameMaker allows authors to create structured or content components (fragments of XML content) as
well as structured documents. The FrameMaker XML export feature controls the output, and the XML
can be used as a basis for these and other applications:
• XML Web pages
• XML Web applications (such as interactive content learning systems)
• Custom XML documents that are not Web-based
• XML content management systems that manage and distribute XML content

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FrameMaker architecture for XML authoring and publishing
Many XML-based applications use the capabilities of the XML transformation language (XSLT). XSLT is
language specified by the World Wide Web Consortium (www.w3.org) for manipulating and
transforming XML documents:
• XSLT selects and sorts specific parts of an XML document based on XML metadata; often used to
create specific versions of an XML document for specific audiences
• XSLT transforms XML to other languages; for example, to HTML for display in a Web browser, to
Wireless Markup Language (WML) for display on a mobile phone’s screen
XML can also be dynamically manipulated in Web applications via the XML Document Object Model
(DOM) and technologies such as Active Server Pages (ASP).
FrameMaker can be integrated with a database or other data sources to provide a user interface for XML
content authoring and editing. XML documents or content components can be manually imported into
FrameMaker, or automatically imported using third-party database integration products or the
FrameMaker API. FrameMaker assembles, renders, and publishes the final content. Much more than
simply a structured authoring tool, is a powerful platform for integrating, rendering, and publishing
XML content.
Vertical market focus: Aerospace

The aerospace industry faces the following business challenges:
• Integrating information from a diverse array of sources to support manufacturing, operation, and
maintenance


• Maintaining information over very long product lifespans (30 or more years)
• Distributing new and updated information quickly to meet safety and regulatory requirements
XML-based information management allows the aerospace industry to customize documentation.

Information common to all products and specific to individual products or models can be tagged
accordingly and selected as needed for publishing. Because XML is a nonproprietary file format, it
assists the industry in maintaining information over long product life spans.
Using FrameMaker software, content authors can create XML content without learning XML syntax.
FrameMaker meets the industry’s need for print and PDF distribution by providing print capabilities on
every desktop, without requiring complex add-on software or immature technologies to print XML
documents. Finally, FrameMaker provides built-in multichannel distribution capabilities.
The FrameMaker 7.0 architecture is a rich platform that provides integration and data management
options with many types of data sources, including databases, repositories, and data-sharing
applications. FrameMaker 7.0 supports direct interaction with a database, transforming the information
into professional-quality published documents. FrameMaker 7.0 software’s full book management
capabilities can handle documents of several thousand pages and formatting such features as running
headers and footers, cross-references, and tables of contents.
Template-driven FrameMaker software automatically can format information as it comes from the
database, with no human intervention, and deliver it in the formats the organization needs, including
print, PDF, HTML, XML, and SGML.
FrameMaker software's API enables complete integration with the database, application server, or Web
service. FrameMaker can play any of these roles in a server-based publishing application:
• Configure and assemble data, controlling data acquisition from the data source; for example, the
FrameMaker API can query a database via a database protocol
• Paginate and render (layout) data “pushed” to FrameMaker by the database
• Convert data from the database; for example, to XML, HTML, or SGML

An example of database publishing architecture
A database publishing architecture has four key components:
Content creation, selection, and management—Content can be created from the database, or via a
combination of database-hosted data and FrameMaker input.
Content selection—A tool to query, organize, link, and deliver content to FrameMaker. The database
could drive this via its query mechanism, or FrameMaker can query the database via the FrameMaker
API.
Content rendering—There are several options: XML from the database can be imported into
FrameMaker; a FrameMaker client can extract data to populate an object in a FrameMaker document;
or a database can call FrameMaker and populate a FrameMaker object.
Multichannel publishing—Publishing can be to PDF, XML, HTML, SGML. Some or all data could be
published back to the database. Figure shows the typical interaction of these components.
The following sections explore each component in detail.

Database
lorum epsom lorum epsom Section 3: Meeting the Business Challenges Section 3: Meeting the Business Challenges


Data/content creation Query/extract Assemble/format Publish
Typical database publishing workflow
Content creation, selection, and management

FrameMaker content and database content share these characteristics, which are necessary for dynamic
delivery:
• Organized (pieces of content are tagged)
• Related (linked)
• Rich (with element and attribute semantics)
• Valid (verified against a set of rules)
FrameMaker content easily can be delivered to a database for storage and maintenance. Designed to
organize information, FrameMaker lends itself to mapping to database structures and behaviors. For
example, the element and attribute model of FrameMaker in Structured mode closely parallels the basic
data objects found in a database. In a FrameMaker environment, frequently some database content is
created in FrameMaker, and some comes from a manual data entry system or is computer-generated
from another application.

Database
FrameMaker Other application

(Human-generated content) (Computer-generated content)
Options for populating database content
Database publishing applications may fall into one of these two categories:
Data-centric—This category includes financial documents that consist primarily of numerical data in
tables. Whether manually entered into database form or generated by an application, this data can be
maintained at the database. No word-processing component or document-centric content management
system is required.
Content-centric—This category includes encyclopedias with thousands of text pages covering

thousands of topics. Database creation tools are probably not appropriate for this human-generated
text, since human authors need text processing features such as spell checking, link management, and
list generation (for example, contents and index). However, the content might be stored in a database
and a document-centric content management system, such as Documentum, could manage revisions
and populate the database. Authors can use FrameMaker 7.0 to create template-driven, richly structured
documents. For documents combining text content with data from a database or application server (for
example, semiconductor product data sheets), generic text and numeric content would come from the
database, while descriptive prose content would come from FrameMaker.
When designing a solution’s content creation component, developers need to assess how much of the
published information is text and how much is raw data.
Managing database content

FrameMaker can validate document structure, and authors can tag data with XML elements and
attributes supporting data management. However, while most database publishing solutions are
designed so that the database manages and controls the data, human-generated content can be managed
in several ways:
• A database entry system can be used to populate the database with text content, while FrameMaker
is used for rendering and publishing.
• Content from FrameMaker can be saved to a format that can be used to populate the database, such
as binary format, MIF, or XML.
• A third-party content management system could populate the database from FrameMaker.

Structured, template-driven FrameMaker-created content is easy to manage, regardless of the

interchange format.
Content rendering
Several options exist for importing and rendering database content:
FrameMaker
Server 7.0
Database publishing via MIF
• Write database content as MIF and then import it into FrameMaker for automatic rendering.
• Directly extract database fields via the FrameMaker API and database interface language (such as
ODBC), then translate database content to appropriate FrameMaker document objects.
• Export XML or SGML from database, then import it into FrameMaker in Structured mode. Format
the content via rules encoded in the EDD.
FrameMaker software can automatically render content based on its structure. Third-party or
customized products can wrap content from a database or application server in appropriate MIF
statements for rendering by FrameMaker. FrameMaker can be integrated with a database via FDK to
create a turnkey system in which FrameMaker automatically queries the database or application server
and converts the returned content to FrameMaker objects. Furthermore, XML can provide an
intermediary format between a database or application server and FrameMaker. FrameMaker can open
XML documents and render their contents as FrameMaker document objects.
When implementing a database publishing architecture, developers should first map database objects to
the FrameMaker template via paragraph and character styles, Creating XML or SGML from the database
and importing to FrameMaker 7.0 allows for rich rules-based formatting using the FrameMaker EDD
and also provides other reuse options for the XML output.
Multichannel publishing
The appropriate publishing channel depends on the desired output and audience. PDF provides richly
formatted output that can be delivered on demand via HTTP, on CD-ROM, in another online format,
or in print. HTML and XML are Web-centric formats that also can be delivered on demand. Print is the
most expensive and slowest distribution format, but is demanded by many industries and applications.

If the output from FrameMaker Server is a binary FrameMaker file, then final rendering and publishing
of database content can be totally automated with FrameMaker Server, or performed through
FrameMaker 7.0 on the desktop to enable quality checking or final customization.
Vertical market focus: Financial services

The financial services industry has particularly strong requirements for server-based publishing. By
integrating the FrameMaker platform with information sources such as databases, application servers,
or Web services, financial organizations can automate information publishing, to provide customized,
high-value information products. FrameMaker software’s multichannel publishing capabilities allow
financial services organizations to distribute this information on demand, quickly and economically.
Electronic distribution assures that the information is timely, crucial for decision making in today’s
volatile financial climate.
Technical publishers need to create complex, dense, and often very detailed content that must be highly
organized and controlled. Technical documentation consists of more than text; it also includes
procedures, specifications, and reference materials, one or more tables of contents, lists of figures, tables,
equations, running headers and footers with text and page numbers, and usually one or more indices.
Technical documents frequently are books, with separate (and possibly separately maintained) chapters
or sections, and typically include cross-references within the document and to figures, tables, and other
supporting materials.
Numbering of components in technical documents is a major issue. Not only do technical documents
have numbered pages, but also they are likely to have numbered tables, numbered figures, numbered
equations, and numbered (or procedural) lists. Numbered lists could be nested within other numbered
lists, in which case a subnumbering scheme is required.
Each component of a technical document can present a substantial challenge to the author. Support
from a professional authoring tool is crucial. The author should not have to set up these components,
verify that they work correctly before the document is published, and inevitably fix problems when they
break.
FrameMaker 7.0 software’s template-driven publishing model, with the ability to aggregate content from
a variety of sources and publish to multiple channels on a robust platform, make it an excellent choice
for technical documentation.
Consider the following scenario for creating, managing, and delivering technical documentation:
• Authors check out appropriate content from WebDAV-enabled content management system.
• Content management system manages approvals.
• Publish to PDF using Adobe Acrobat® and HTML using WebWorks software.
• Distribute content globally via HTTP.
FrameMaker 7.0 supports this scenario’s requirements with the following architecture:
• Full-featured, robust professional authoring
• Flexibility with source files
• Multichannel publishing

• Content management
Information from many FrameMaker document objects Multichannel

sources flow into cross-references, variables, book publishing
FrameMaker template management features
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Technical documents
FrameMaker architecture for technical documentation
Full-featured, robust professional authoring

FrameMaker is the premier authoring tool for technical publishers. It automatically applies appropriate
formats from the document template, based on named paragraph and character “styles” chosen by the
author. In Structured mode, FrameMaker applies formats based on the XML or SGML elements that the
author chose.
Because the FrameMaker book architecture manages the sections or chapters that form a book without
loading all book components into memory, FrameMaker is exceptionally robust and well performing,
even when only a limited amount of system memory is available. Many other authoring tools load all
book components into memory, decreasing both performance and reliability. In addition, FrameMaker
can reliably and efficiently handle documents of several thousand pages.
Flexibility with source files

Technical writers typically do not write about a product or service from scratch. They frequently fulfill
the role of information collector and organizer, as well as creator. A technical document may have its
genesis in engineering notes or specifications, requirements documents, and the myriad other
documents that accompany the product design process. This information is typically incorporated into
technical documents, and edited for the target audience.
Likewise, graphic information including line art, flow charts, screen shots, illustrations, and schematics
are typically included in a technical document, and must be easy to place and to update. FrameMaker
easily manages graphics in a large number of popular graphic file formats.
Multichannel publishing
The FrameMaker 7.0 solution includes WebWorks Standard Edition software, which provides additional
publishing capabilities beyond print and PDF, including templates for HTML 3.2, HTML 4.0
(DHTML), XML, Microsoft® Reader, and Palm Reader. The optional WebWorks Professional Edition
also provides online help formats.

FrameMaker 7.0 software’s graphics-handling capabilities include integration of the XML scalable vector
graphics (SVG) format. For print and PDF, FrameMaker 7.0 automatically rasterizes SVG graphics at a
selectable resolution. For HTML, XML, and SGML, the rasterized version can be output or the original
SVG code can be passed through, thereby streamlining the process of publishing text and SVG-based
vector graphics directly to the Web, and supporting additional SVG scripting functionality—particularly
useful for complex diagrams or interactivity.
FrameMaker automatically produces Web-safe GIF, JPG, and PNG versions of any graphics format. This
eliminates manual graphics conversions, easing the print-to-Web conversion process. Users can exercise
a high level of control over HTML output, such as the way large documents are divided into logical Web
pages. Using Adobe GoLive® software, users can easily modify and customize the professional-quality
templates included with WebWorks Publisher. TMicrosoft Reader and Palm Reader formats are included
to enable complete control over content look and feel on these devices and platforms.
FrameMaker 7.0 for Windows® and Macintosh includes Acrobat Distiller® 5.0, which generates PDF 1.4
and distills documents from within FrameMaker. PDF file generation is supported on the Solaris™, HP,
and AIX® platforms. Tagged PDF creation is now supported, facilitating high-quality viewing on next-
generation PDF applications as well as improved accessibility for visually impaired users.
FrameMaker 7.0 also supports the Extensible Metadata Protocol (XMP) standard for describing asset
properties to increase their usability in a collaborative production workflow, which enables highly
effective work with content management systems.
Authoring tools
FrameMaker 7.0 can save to many file formats, including Adobe PostScript®, PDF, HTML, XML, and
SGML. Numerous application filters enable document export and import between FrameMaker and
Microsoft Rich Text Format, ASCII text, Microsoft Word, WordPerfect, and other platforms.
Content management
Technical documentation publishers should consider employing a third-party content management
system to maximize the value of their information resources and leverage reuse of their content. A
content management system can provide the following capabilities:
Version control—Associating a specific version of a document with a specific release of a product.
Source management—Organizing, associating, and importing many source files in formats created by
multiple applications.
Content identification—Labeling documents and their components so that authors can identify and
reuse content.
Security—Applying security settings to all of a document’s component files, including externally

referenced text and graphics.
Change control—Avoiding concurrent revisions of documents and their components by either

preventing them altogether or being able to merge concurrent changes.
Workflow support—Generating automatic change notifications to everyone who needs them, avoiding
costly production errors that can occur when appropriate manual notifications do not take place. The

product development team can be notified automatically when a relevant document has been created or
modified. The editorial or production team can be notified automatically when a document is ready for
the next stage in the production workflow.
Commercial content management solutions fulfill these capabilities in several different ways. Some store
FrameMaker documents as binary objects, without modifying the FrameMaker binary file format.
Others parse FrameMaker content, convert it to an application-independent language (XML or SGML),
and store it so its elements can be reused anywhere.
Integrating FrameMaker with content management systems

FrameMaker 7.0 supports integration with content management systems through the FDK. The
Windows and Macintosh editions of FrameMaker 7.0 also support the World Wide Web Distributed
Authoring and Versioning (WebDAV) protocol. WebDAV enables collaborative content creation, reuse,
and sharing over the Web in a platform- and technology-independent environment. FrameMaker basic
document management and workgroup collaboration features allow users to define locations and
permissions for shared servers and folders, check in and check out files, and automatically update and
import files between local workstations and workgroup servers.
Vertical market focus: High technology

Consider the benefits of FrameMaker 7.0 in high technology, an industry sector with particularly strong
requirements for technical documentation. By adopting the FrameMaker platform for technical
documentation, a high tech organization can achieve its information management goals in the following
ways:
Manage large amounts of information at several levels—Keep document content and format
consistent through FrameMaker software’s template-based authoring. Manage book-length documents
through FrameMaker software’s book-handling features. Integrate with content management systems
enterprisewide.
Support information reuse through multichannel publishing and template-based authoring—Apply

different templates to change the look and feel of both print and online information. Integrate with
content management systems to further automate reuse of document components.
Repurpose information by publishing in a variety of print and online formats from the desktop—
Use XML to further increase publishing options.
Maximize quality and minimize cost with a robust authoring tool that allows authors to focus on cre-
ating content and rely on document templates for consistent formatting—Use template-based
authoring for working with source file formats, and provide XML and multichannel publishing
capabilities in a single package.
Maximize customer satisfaction by delivering information in the formats customers expect.

Deploying FrameMaker enterprisewide can substantially improve the entire organization’s ability to
access, manage, and use content as a knowledge resource.

Deploying a reliable, maintainable, and extensible enterprisewide solution requires as much workflow
and process design as technical and infrastructure design. We will discuss both solution categories here.
The FrameMaker platform provides a powerful business architecture for enterprise authoring and
publishing. Just by deploying FrameMaker 7.0, an organization can dramatically improve its capabilities
for creating, managing, and delivering the internal content that drives any business.
Content creation
Because FrameMaker software is template-driven, content authors can create consistently structured
documents without worrying about formatting details. FrameMaker also can also incorporate content
from a variety of sources, including Microsoft Word and many popular graphics formats. If XML
content is required, authors can use FrameMaker in Structured mode. Workflows can be flexible and
metadata can be used to identify content for reuse throughout the organization.
FrameMaker software’s multiple-platform compatibility is especially important for enterprise

deployment. It makes content creation easy across organizational and geographic boundaries, even
when content comes from multiple sources and is published to multiple formats.
Content management
Especially for large volumes of content, version-control issues, source management, document
management, and security are critical. Automated workflow can also provide additional efficiencies in
larger organizations. Content management issues in the enterprise are similar to those in technical
documentation (see page 4-17).
Content publishing and distribution

Using FrameMaker, an organization can publish in the most appropriate format for any user or scenario.
FrameMaker can create print, PDF, XML, HTML, SGML, and online help documents.
Generating richly formatted printed or PDF documents from XML is not a trivial task. Many popular
XML editors provide no capability for generating PDF or print documents, or require additional
expense.
FrameMaker and FrameMaker Server provide an XML authoring environment combined with a
professional print rendering engine. FrameMaker can format XML documents based on the XML
structure via the FrameMaker EDD, while and render it XML document through the FrameMaker API.
FrameMaker 7.0 for Windows and Macintosh includes Acrobat Distiller 5.0, which generates PDF 1.4
and distills documents from within FrameMaker. PDF generation is supported on the Solaris, HP, and

AIX platforms. PDF files can be tagged, facilitating high-quality viewing on next-generation PDF
applications as well as improved accessibility to visually impaired readers.
Information from a FrameMaker document objects Corporate knowledge

variety of sources flow cross-references, variables, book management, multichannel
into FrameMaker management, XML metadata publishing
template
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Enterprise content management
FrameMaker as an enterprise tool for content creation, management, and delivery
Vertical market focus: Manufacturing

Manufacturing has particularly pervasive needs for information management and reuse. Using
FrameMaker 7.0 software, documentation that accompanies supplier-provided raw materials and
components can be quickly integrated into the manufacturing organization’s publishing template,
distributed internally in a variety of formats, and reused in outside-facing materials for sales and
marketing, technical support, and documentation for customers—without manually formatting any
information. The entire transformation can be accomplished by applying document templates with
unique formatting rules.
Further efficiencies are possible. If suppliers, manufacturers, and buyers agree upon a standard set of tag
names in their FrameMaker templates, each with formatting characteristics unique to the individual
organization, documents can be converted to different page layouts simply by using the organization’s
own template.
FrameMaker software’s XML capabilities enable manufacturers to provide documentation that

conforms to an XML DTD that could be repurposed as needed for internal and external documentation.
This information could be controlled by the supply-chain management system, so that a product always
would be accompanied by product information in XML, and both product and information would be
managed and tracked throughout the manufacturing process.
Adobe, the Adobe logo, Acrobat, Distiller, Frame, FrameMaker, Myriad, and PostScript are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries. Macintosh is a trademark of Apple Computer, Inc., registered in the United
States and other countries. HP is a registered trademark of Hewlett-Packard Company. AIX is a registered trademark of IBM Corporation in the
United States. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries. Palm OS is a registered trademark of Palm, Inc. UNIX is a registered trademark of The Open Group. Solaris is a trademark or
registered trademark of Sun Microsystems, Inc., in the United States and other countries. SVG is a trademark of the World Wide Web
Consortium. All other trademarks are property of their respective owners.

This section presents (1) a process for evaluating Adobe® FrameMaker® 7.0 software against
competing products; (2) criteria for evaluating enterprise authoring and publishing tools;
and (3) a sample matrix for use by the evaluation team in weighing the relative importance
of individual factors and criteria in the evaluation.
This methodology will assist in identifying and understanding the core components and
behaviors of the products to be evaluated. Buyers will discover how a particular tool would
work in the context of project or organizational requirements for a workgroup or
enterprise. These criteria support the evaluation team in considering not only each
product’s feature set, but also equally important considerations such as usability,
performance, extensibility, reliability, and maintenance and support.
We have identified 12 evaluation criteria for enterprise authoring and publishing tools:
• Usage areas
• Feature set
• Usability
• Performance
• Workgroup capabilities
• Accessibility
• Ecosystem and adoption
• Extensibility
• Reliability
• Purchase options
• Maintenance, support, and upgrades
• Return on investment
After employing these evaluation criteria, the following assessments will be possible:
• Impact of change and evaluation of risk
• Acceptance of new software and systems
• Head-to-head feature and performance comparisons
• How well new software and systems meet functional and organizational requirements
Evaluation process
A well-defined evaluation process is crucial to the goal of obtaining ample data of sufficient
quality to support the decision-making process. If evaluations are based exclusively on
feature comparisons, the selected tool might offer short-term benefits but long-term
limitations.
The software evaluation process may be undertaken by a single person or, more likely, by a
team. Consider these factors when determining the composition of an evaluation team:
• Number of applications and solutions to be evaluated
• Skills and background of the team members
• Amount of time each team member can devote to the evaluation process
• Number of different segments (departments, divisions, workgroups) within the
organization that will be affected by the new system

In planning and executing the evaluation process, a team might create the following supporting
materials:
• A matrix for comparing the features of different applications (seepage 5-8 pages 5-8 —5-10 for a
sample)
• Architecture diagrams that define and constrain the components to be evaluated
• Proof-of-concept systems that build implementation experience for the team members
• Lists of qualified vendors that offer products, solutions, or services to facilitate information creation,
management, and delivery
Product information requests

The evaluation team should create a Request for Information (RFI) or a Request for Proposal (RFP) for
potential vendors, resellers, and consultants. This request should be well organized, specific, and provide
sufficient information on the background and scope of the project or solution.
Objective of the request

The request should have a solid set of objectives that help guide the data collection, evaluation, and
determination phases. Evaluators should prepare a timeframe for completing the following activities:
• Comparing and weighting the features
• Determining the deficits
• Determining and evaluating the risks
• Mapping out a potential and achievable architecture
• Determining the costs and time associated with implementing the system
Categorizing and rating the criteria

It is helpful to develop basic categories of questions that can be organized into a feature/benefit matrix
for comparison and evaluation. The matrix can be a simple table similar to the one starting on page 5-8.
Each item should rate the feature, capability, or function using a rating system similar to the following:
• +10: present in the software or solution and meets requirements
• +5: present in the software or solution but only partially meets requirements
• -5: not present in the software or solution but can be easily added (by vendor or solution provider)
• -10: not present in the software and cannot be easily added
After all items are rated, adding the values quickly gauges how well a solution meets the criteria. Key
items also might have an additional weight factor assigned . For example, if WYSIWYG (What You See Is
What You Get) is a critical feature and it is in the software or solution, factor a +10 rating by +5 to
increase it to +15.
Planning ahead
The information collected during this process can be detailed. These issues should be resolved before
requests go out to providers:
• Who creates the request? Who reviews it?
• How will the responses be collected and tallied?
• How will the responses be weighted?
• Who will evaluate the results (committees, subject matter experts, others)?
• How will the evaluation deal with conflicting or missing information?
• How will the evaluation deal with responses indicating that it might take more than one vendor to
provide a complete solution?
• How will follow-up questions be communicated to each respondent?

Evaluation criteria
Usage areas
It is important to evaluate the software not only for its features and capabilities, but also in the context of
the systems or solutions into which the software must integrate. For example, if one or more of the
following application areas are important—database publishing, technical documentation, XML
authoring and publishing, server-based publishing, or enterprise authoring and publishing—evaluate
each product with respect to its capabilities in that specific application area. Evaluation criteria for each
application area are included in the following sections.
Database publishing
The solution being evaluated might need to be the mechanism to query a database, import markup,
organize data, or render and deliver content, or it might be integrated into a larger database publishing
system as the rendering component. For deployment in this application area, the software must:
• Be easily configured into a database publishing solution
• Have an API and developer environment
• Allow for control (via the API) of all document and object elements
• Enable the user to easily control design, process, output, and delivery
For suitability in a technical publishing environment, a software application must:
• Be recognized as a professional tool in the technical publishing industry
• Be reliable in mission-critical environments
• Provide the ability to control and organize dense technical data
• Support the import of differing content and the output of common delivery data formats

For the software to perform as an XML authoring and publishing application, it must:
• Support opening and editing valid XML documents
• Import XML fragments and SVG graphics
• Be easy to use
• Hide the complexities of XML markup from the user
• Be configurable in an XML content management and delivery system
• Enable the manipulation of elements, attributes, entities, and other XML application components
• Provide for the customization or extension of XML capabilities through an API or other mechanism

The evaluation criteria can include the capabilities of the software to perform as an enterprise authoring
and publishing application. For this application, the software must:
• Import common file types (text and graphics) that are used in the enterprise
• Be easily configurable with the project types that support the enterprise
• Include workgroup features that allow users to contribute to a project
• Be configurable as part of content management and delivery systems
Feature set
Software must meet a minimum set of feature requirements to enable users to perform their tasks,
whatever those tasks might be. Feature-set evaluations tend to be simple but tedious, often consisting of
comparison tables that present the differences between products.

Features and functions need to be evaluated not only on their presence or absence, but also on their
performance and usability. For example, identifying that an application has a table-building feature does
not indicate the robustness or ease of use of the feature. Furthermore, some applications provide certain
features only at additional cost. It is appropriate to consider whether the additional cost of a given
feature is worthwhile when evaluating applications that use this pricing model.
The sample matrix beginning on page 5-8 provides a list of features that the evaluation team might want
to consider.
Usability
Software must be easy to use. Complex software increases training time, development time, resource
requirements, and operation costs.
WYSIWYG applications have resulted in large productivity gains for content publishers. By viewing the
content as it develops, users can predict and anticipate the process and save considerable time and effort.
In addition, quality and accuracy are greatly improved because the user is working in real time and can
see the final product immediately.
Managing the application components is also important in evaluating usability. A simple application
with integrated components that are all based on the same architecture and workflow reduces the
complexity of the application and leverage the skill and knowledge that the user develops. For example,
Adobe FrameMaker software’s structured rules document, the Element Definition Document (EDD), is
a FrameMaker structured template that uses the same end-user authoring skill for defining and for
validating rules. In addition, the EDD also includes formatting rules that specify how each element will
be rendered, so a separate style document does not have to be built in a different application.
Easy-to-use software increases productivity, quality, and accuracy. Here are some questions to ask when
evaluating software usability:
• Does the software have a user interface similar to other programs on the same platform?
• Is the software WYSIWYG?
• Does the software have an organized, easy-to-learn user interface?
• Can the user customize the user interface?
• Are the software’s menus and commands positioned in predictable locations and do they behave in a
predictable manner?
• Does the software provide keyboard shortcuts, and are the shortcuts easy to learn and use?
• What are the minimum computer skills required to use the software?
• Are skills learned from other software applications applicable to this software?
• Does the software provide appropriate options and feedback to the user?
Performance
Performance comprises the response time of commands, functions, and behaviors. These must meet the
enterprise’s minimum acceptance criteria. Develop performance tests that relate to real-world data. Test
documents that represent a range of document sizes and complexities that users will create, edit, and
publish.
Following are some performance evaluation questions and issues:

• How often do users open and close files?
• How often do users perform global searches and changes?

• How often do users run spell checking?

• Where else is performance is a critical consideration? How often do these events take place?
• Does the software provide feedback to the user when a process exceeds user performance
expectations?
• Can the software be enhanced to improve performance?
Be flexible in interpreting the responses on performance questions. Different tools work in different
ways. Performance bottlenecks in one method can often be solved by using a tool slightly differently.
Workgroup capabilities
Workgroup and enterprise capabilities are critical for supporting effective information management
solutions. The software should provide workgroup features that will maximize the productivity in a
collaborative work environment, including both desktop and server capabilities.
These questions are useful for evaluating an application’s workgroup capabilities:

• Does the software provide a full range of features on the desktop?
• Does the software provide a full range of features on a server?
• Is functionality shared between the desktop and server?
• Does the software allow network storage and file access?
• Is the software cross-platform compatible, operating on various platforms and operating systems?
• Can multiple users work with the software concurrently?
• Can files be structured so that more than one author can work on a project at the same time?
• Can the software be integrated with content and document management systems?
• Does the software support WebDAV?
• Does the software allow metadata to be contained in element attributes?
• Does the software allow metadata to be stored in eXtensible Metadata Platform (XMP) format?
• Does the software support the enterprise’s information management requirements?
Accessibility
Accessibility is critically important to both content developers and end users of the data product. The
software must provide visual and audio enhancements to support users with vision or motor
impairments, and must be capable of producing content that does the same.
Consider the following questions when evaluating accessibility:

• Can the tool be used by all users, even those with vision or motor impairments?
• Can the tool publish in accessible formats (tagged PDF, XML, HTML, and others) so that content is
accessible to every reader, including those with vision or motor impairments?
Ecosystem and adoption

The software must be evaluated on the availability of human resources within the organization to
operate it (for example, authors and editors) and to support it (for example, template designers,
trainers, consultants).
Consider the following criteria when evaluating ecosystem and adoption:

• How easy is it to find staff who are already trained and experienced with the tool?
• How easy is it to find plug-ins to extend the capabilities of the software?
• Do active user-to-user forums exist?

• How easy is it to find consultancy services, deployment and customization services, and training
services?
Extensibility
The software must be evaluated on the ability of its features and behaviors to meet additional
production and processing requirements as they develop. Consider the following when evaluating
extensibility:
• Does the software provide a robust API to enhance its features and behaviors and enable integration
with other applications?
• Does the software provide a software developers’ kit?
• Are training and support available?
• Does the software have a scripting language or another mechanism for automating user tasks?
• Can the software be integrated with other software applications?
Reliability
Reliability is difficult to measure directly. It is often based on a product's reputation. Useful reliability
information is often found in case studies, user forums and product reviews. These questions should
elicit a positive response:
Does the software...

• Leave user files uncorrupted?
• Robustly handle large documents?
• Efficiently handle embedded graphics?
• Generate and/or process tables of contents, indices, numbering (page, paragraph, heading, table,
figure) and cross-references without introducing errors?
• Apply styles from a template without corrupting the document’s design?
• Produce the expected final data product
Purchase options
The software can be evaluated on the purchase options provided by the software vendor and its resellers.
Small workgroups and publishing organizations may require smaller up-front purchases, and then build
to a larger deployment after the first project is deployed. An enterprise may choose to evaluate large-
purchase discounts and license management services. Consider the following questions:
• What are the different purchase options?
• Do the purchase options support the size of the workgroup or organization?
• Do maintenance options provide for automatic updates and upgrades?
Maintenance, support, and upgrades

Updates and upgrades not only provide new features and enhancements, but also keep the software
current with hardware, operating system, and other new applications. Also, evaluate the software on the
technical support provided by the software vendor and its third-party providers. Here are some key
questions to ask:
• How often does the vendor provide updates and upgrades?
• Does the vendor offer a maintenance program?
• Does the vendor provide technical support? How is it offered or delivered?
• What are the alternative technical support options, if any?
• Are there third-party services and support companies?

Return on investment
Cost reductions are not just attributable to lower software acquisition costs. Improvements in
productivity and turnaround result in time savings that translate into additional productivity and
reduced project costs. Fewer errors improve productivity. Easy-to-use WYSIWYG software reduces
project training and support requirements. A simplified development environment and a stable and
reliable application hold down the cost of developers and support staff.
Often the acquisition and implementation costs of a new system are evaluated against the savings,
improvements, and increased revenue during the first 12 to 24 months. Consider the following
questions when evaluating return on investment:
• When will users become productive on the new software?
• Can the migration process be implemented over an extended period of time?
• What are the projected cost savings in software, training, support, and staff?
• What are the projected productivity gains of higher quality, fewer errors, and faster turnaround?
• What are the projected revenue streams from new data products?

Sample solution comparison matrix

Use this matrix to help compare FrameMaker 7.0 features with those of other solutions. Use the factor
system on page 5-3 to indicate each feature’s relative importance in the evaluation..
Frame FrameMaker Product Product

Category Item Factor Maker score 2 2 score
Desktop Page design elements

publishing
Page layout and orientation
Column control
Master pages
Reference pages
Paragraph styles
Character styles
Desktop Spell check

authoring
Find and Change
Thesaurus
WYSIWYG Local printing
Pagination
Integrated structure
Content Elements and attributes

organization
Object tagging
Find and Change
Auto-generated table of contents
Auto-generated index
Content man- Referencing text objects

agement
Referencing graphic objects
Embedded documents
Legacy conversion to structured

content
WebDAV integration


Input: filters Microsoft® Word

and process for
importing text WordPerfect
and graphics
XML
HTML
SGML
SVG
JPG
GIF
TIFF
EPS
Output: filters Microsoft Word

and process for
exporting text WordPerfect
and graphics
XML
HTML
SGML
SVG
JPG
GIF
Common Elements, attributes, referenced

markup: HTML, entities, stylesheets
XML, and SGML
capabilities Application setup
Ease of use
PDF: ease of In-the-box PDF creation

generating PDF
and quality of WYSIWYG from software to PDF
output
Embedded PDF notes
Tagged PDF
Article threading
Auto conversion of cross-refer-

ences to hyperlinks
Automatic bookmarks
Developer Common programming language

toolkit
Level of object control


Stability and Automatic save

reliability:
mission-critical Automatic backup
characteristics
File recovery
OS Macintosh
compatibility
UNIX®
Windows®
Support Third-party products
Training
Contractors
Maintenance: Periodic bug updates

updates and
upgrades Periodic feature upgrades
Adobe, the Adobe logo, Acrobat, Frame, FrameMaker, and GoLive are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.

Hundreds of companies and organizations have solved real-world business problems with
solutions built on the Adobe® FrameMaker® platform, over a wide range of application
areas and a wide range of vertical markets. Section 6 provides a matrix of success stories that
demonstrate several key concepts:
• The power and flexibility of the FrameMaker platform in a range of business
environments
• How the FrameMaker solution responds to modern information publishing challenges
and solutions
• How the FrameMaker platform can powerfully and effectively solve the content
creation, management, publishing, and distribution challenges faced by today’s global
organizations
• How to build publishing solutions based on the FrameMaker platform
Companies profiled in these success stories are some of the most successful in their
industries in the world. These quotes describe how a few of them benefited from
FrameMaker:
• “To become more efficient, we want to move from a paper culture to an electronic one.
FrameMaker makes the transition easier by providing a single authoring environment
for producing documents for print or publication online in Adobe Portable Document
Format (PDF).” (American Airlines)
• “The ability [of FrameMaker software] to reuse content, generate indexes, create tables
of contents, and build in cross- references allows us to quickly develop lengthy, easy-to-
navigate documentation.” (Bombardier Transportation)
• “With shrinking product design cycles, faster time-to-information, and resulting faster
time-to-market are not just nice benefits for our customers, they are a business
imperative. By eliminating steps from production, FrameMaker supports a mission-
critical process.” (Hitachi)
• “The primary financial benefit is that with SGML we can produce three deliverables—
paper, CD-ROM, and Web—without any incremental costs beyond producing paper
only. Before we had SGML capabilities, it took two people four to six weeks to convert a
document to SGML in preparation to put it on the Web.” (Xerox)
• “Cisco calculates its savings from publishing electronically as approximately US$50
million a year. FrameMaker and Adobe Acrobat® combine to create an easy, attractive,
economical solution for electronic publishing.” (Cisco)
• “FrameMaker support for XML is instrumental in allowing us to quickly assemble
customized, detailed documentation. With FrameMaker and XML, we can create one
set of interactive documents that our staff and customers can use to build materials
tailored to their needs. The combination of Adobe software, Web technologies, and
wireless communications are helping us redefine what it means to have immediate
access to relevant information.” (Marconi)
• “Some of the software we looked at offered ease of use, but only for specific outputs,
such as HTML or Windows® Help. Others offered powerful SGML functionality, but
were difficult to learn and use. Only FrameMaker provided both: the power of SGML
and the ease of use our authors expected.” (Novell)

Success story matrix

This matrix groups the success stories into the six vertical markets covered in this Guide:
• Aerospace
• Automotive/Transportation
• Government
• High Technology
• Manufacturing
• Financial
For each story, the business driver(s) that led the organization to the FrameMaker platform are
indicated:
• XML/SGML authoring and publishing
• Multichannel delivery
• Delivery of interactive document-based applications
• Customization and integration via the Frame® Developer’s Kit (FDK) or Maker Interchange Format
(MIF)
• Automated publishing
To access a success story, click the company name in the matrix and download the PDF file.
Note: Several of the case studies discuss the Adobe FrameMaker+SGML product. FrameMaker 7.0 replaces
and includes all features of FrameMaker+SGML.
FrameMaker success story matrix
Key business drivers
Vertical XML/SGML
Organization Multi- Integration
market authoring Interactive Automated
channel via FDK or
and applications publishing
publishing delivery MIF
Aerospace American Airlines X X
Gables Engineering X X X
McDonnell Douglas X X X
Automotive and Bombardier X X X

transportation Transportation
Druckhaus X X
Waiblingen

Key business drivers
Vertical XML/SGML
Organization Multi- Integration
market authoring Interactive Automated
channel via FDK or
and applications publishing
delivery MIF
publishing
High technology Hewlett-Packard X X

Company Direct
Marketing
Organization
Hitachi X X X
Semiconductor
(America), Inc.
IBM Personal X
Systems Group
Motorola X X
Semiconductor
Products Sector
Cisco Systems X X
Fujitsu Network X X
Communications
Marconi plc X X X
Novell
Manufacturing Hubbell Lighting X X X X
Laitram X
Corporation
USDATA X
Xerox X X X
Government Federal Aviation X X

and education Administration
U.S. Postal Service X X
Carnegie Mellon X
University
Financial Fidelity X X X X X
services and Investments, U.K.
insurance
Moody’s Investors X X X X X
Service
SAFECO X X X X
National Heritage X X
Insurance Company
The Carson Group X X

Adobe, the Adobe logo, Acrobat, Frame, and FrameMaker are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.

Section 7 lists 20 companies that support Adobe® FrameMaker® and FrameMaker Server
solutions through integration, customization, training, consulting, and other services.
These partners have experience supporting workgroups and organizations in solving
complex business problems with FrameMaker and other related applications, such as
content management systems and database publishing systems.
Information about the partners is presented in two ways:

• “Partner matrix” on pages 7-2 through 7-5 lists each partner’s contact information,
product and service focus, the geographic regions of the world that they serve, and
which of the four usage areas (Database Publishing, Technical Publishing, XML
Authoring and Publishing, and Enterprise Authoring and Publishing) and the six
vertical markets (Aerospace, Automotive, Government, High Technology,
Manufacturing, and Financial) they support.
• “Partner Descriptions” starting on page 7-5 provides a closer look at each partner’s
business, focused on the FrameMaker solution.
Additional third-party solution providers are listed at the Adobe Partner Web site at
http://partners.adobe.com. In addition, Section 11 of this Solutions Guide provides a list
of resellers that sell FrameMaker and FrameMaker Server and provide training, consulting,
integration, and customization services.

Partner matrix
The companies listed here have provided information about their services to Adobe for publication.
Each company operates as a separate entity and is affiliated with Adobe only as a partner.
Note: Throughout this section, U.S. regions served are indicated as follows: northeast (NE); northwest
(NW); southeast (SE); and southwest (SW).
Product and service focus Usage Vertical

areas markets
Structured FrameMaker development

Structured FrameMaker integration
Technical documentation services

Regions
Automotive/Transportation
Value-Added Reseller (VAR)
FrameMaker development
Partner
Software manufacturing
served
FrameMaker integration
Consultant to industry
Database publishing
Technical publishing
Legacy conversion
Plug-in provider
Manufacturing
Government
Aerospace
High-tech
Financial
Training
Apt Solutions, Inc. • • • • • • • U.S.: NE, • • • • • • • • •

763-302-0018 NW
www.aptsolutions.com
Axial InfoSolutions • • • • • U.S.: NE, • • • • • • • •

425-820-6708 NW, SE, SW
www.axialinfo.com
Beyond Print, Inc. • • • • • • U.S.: NE, • • • • • • • •

800-272-5238 NW, SE, SW
301-924-0855
www.BeyondPrint.com
Bright Path Solutions • • • • • • U.S.: NE, • • • • • • • • • •

919-547-0129 NW, SE, SW
www.travelthepath.com U.K.
Datalogics Incorporated • • • • U.S.: NE, • • • • • • • •

312-853-8200 NW, SE, SW
www.datalogics.com France
Germany
Sweden
U.K.
DigiPub Solutions Corp. • • U.S.: NE, • • • • • • •

dba PDF Conference NW, SE, SW
602-788-6512
www.digipubcorp.com
DocuCentric • • • • • • • U.S.: NE, • • • • • • • • • •

Corporation NW, SE, SW
918-592-1919
www.docucentric.com


areas markets


Regions
Partner
served
Database publishing
Legacy conversion
Plug-in provider
Manufacturing
Government
Aerospace
High-tech
Financial
Training
Documentum • U.S.: NE, • • • • • • •

925-600-6800 NW, SE, SW
www.documentum.com Canada
Mexico
France
Germany
U.K.
Japan
Finite Matters Ltd. • • • • • • • • • U.S.: NE, • • • • • • • • • •

804-556-1180 NW, SE, SW
www.fml.com France
Germany
Sweden
U.K.
Group Wellesley • • • • • • • • • U.S.: NE, • • • • • • • •

412-363-3481 SE, NW, SW
www.groupwellesley.com
Information Consultants, • • • • • • • • U.S.: NE, SE • • • • • • •

Inc. (INFOCON)
302-239-2942
www.infocon.com
Integrated • • • • • • • • U.S.: NE, • • • • • •

Technologies, Inc. NW, SE, SW
401-431-6990
www.intech.com
J & B Imaging Services • U.S.: NE, • • • • •

(JABIS) SE, NW, SW
512-219-9517
www.jabis.com
Lightspeed, Inc. • • • • • • U.S.: NE, • • • • • • • • • •

925-224-8730 NW, SE, SW
www.lspeed.com Canada
Mexico
France
Germany
U.K.
Japan


areas markets


Regions
Partner
served
Database publishing
Legacy conversion
Plug-in provider
Manufacturing
Government
Aerospace
High-tech
Financial
Training
Markzware • • U.S.: NE, • • • •

949-756-5100 NW, SE, SW
800-300-3532 France
www.markzware.com Germany
Sweden
Japan
U.K.
Quadralay Corporation • • • U.S.: NE, • • • • • • •

512-719-3399 NW, SE, SW
www.webworks.com France
Germany
Sweden
Japan
U.K.
Sandybrook Software • • • U.S.: NE, • • • • •

207-294-7430 NW, SE, SW
www.sandybrook.com France
Germany
Sweden
Japan
U.K.
Frank Stearns Associates • U.S.: NE, • • • • • • •

800-567-6421 SE, NW, SW
360-892-3970
www.pacifier.com/~franks
Text Structure Consulting, • • • • • • • U.S.: NE, • • • • • •

Inc. NW, SE
510-583-1505 Germany
www.txstruct.com Sweden
Japan
U.K.
Trees and Generals • • • • • • • U.S.: NE, • • • • • • • •

413-229-3335 NW, SE
www.dtrain.com Germany
Sweden
U.K.

Partner Descriptions
This section introduces each third-party solution provider in detail, including how the partner’s product
and service relate to the Solution Guide’s four Usage Areas.
Apt Solutions, Inc.

763-302-0018 2317 Byrd Ave North, Golden Valley, MN 55422, USA
www.aptsolutions.com Fax: 763-521-4373
E-mail: epub@aptsolutions.com
Contact: Gordon Hanson
Apt Solutions works with customers to refine the electronic publishing processes by:
• Analyzing existing processes for the creation of information products
• Enhancing single sourcing of electronic information products
• Providing expertise to implement electronic information products quickly and easily
• Industry knowledge of the top publishing tools and how these tools can work together across
processes
• Insight into future development and technologies
• Options that fit both budget and environment
• Training
• Practical working methods and techniques to optimize and enhance tools without added costs
• Simple information processing development that is easy to maintain and replicate.
Apt Solutions is an Adobe Certified Training provider for FrameMaker and Adobe Acrobat®, a
WebWorks University Affiliate for Quadralay WebWorks Publisher Professional, and a reseller and
training provider for Finite Matters PatternStream.
Product and service focus

Consultant to industry; training; legacy conversion services, FrameMaker development and integration,
Structured FrameMaker development and integration
Regions served
U.S. : NE, NW
Usage areas
Database Publishing
Helps customers build database publishing solutions as a reseller and trainer for PatternStream.
Technical Publishing
Training, support, and development services for customers implementing and/or extending the
FrameMaker platform in their technical publishing environment. Has built templates for specialized
markets such as aerospace and FDA. Other development projects include:

• Airline industry applications using the Air Transport Association’s standards and specifications in
SGML, XML, and HTML
• Open Travel Alliance applications and ebXML application development using various industry
vocabularies for cross-enterprise interchange
XML Authoring and Publishing
Helps customers build XML delivery solutions by enhancing the FrameMaker and WebWorks
applications.
Enterprise Authoring and Publishing

FrameMaker consulting and development services to companies building enterprise publishing
solutions.
Vertical markets
Aerospace, Automotive/Transportation, High Tech, Manufacturing, Financial

Axial InfoSolutions
425-820-6708 12040 100th Avenue. NE #F-101, Kirkland, WA 98034, USA
www.axialinfo.com Fax: 425-820-7590
E-mail: scarlisle@axiainfo.com
Contact: Sheila Carlisle
Axial InfoSolutions develops and implements “open” automated publishing solutions that create
dramatic savings in time and money. The solutions automatically gather and consolidate data from
multiple sources and instantly compose high-quality pages for print and electronic distribution.

Developer of automated publishing solutions using FrameMaker and Miramo; legacy conversion;
FrameMaker development and integration; Structured FrameMaker development and integration
Regions served
U.S.: NE, NW, SE, SW
Usage areas
Database Publishing
The company integrates Miramo, a robust database publishing tool, with FrameMaker. This integration
provides a publishing system that automatically formats information extracted from databases and/or
other data sources, including XML. This combination of technologies elevates FrameMaker to a
powerful and very fast automated publishing system.
FrameMaker platform in their technical publishing environment.

Helps customers build XML delivery solutions by enhancing the FrameMaker and Miramo applications.

FrameMaker consulting and development services for companies building enterprise publishing
solutions.
Vertical markets
Government; High Tech; Manufacturing; Financial

Beyond Print, Inc.

800-272-5238 8609 Village Fountain Drive, Germantown, MD 20874, USA
301-924-0855 Fax: 240-465-0775
www.BeyondPrint.com E-mail: info@BeyondPrint.com
Contact: Barry Anderson
Beyond Print provides high-quality, cost-effective, on-time training, template design, publishing
integration and support, database publishing, legacy document conversion, writing, and interactive
media solutions to commercial businesses and government agencies.
Company specialists understand the entire publishing process—from planning to production to

prepress and publishing. They help companies use FrameMaker to take their documents beyond print.
By single-sourcing, companies can provide documents in print, PDF, HTML, XHTML, XML, and a
variety of help formats—all from their original FrameMaker source files.
Beyond Print runs the Annual FrameUsers Workshop—the largest gathering of FrameMaker users and
experts in the world.
Beyond Print sells the following FrameMaker plug-ins (Mac versions):

• Table Cleaner
• Page Labeler
• FindChangeSpecial
• RunaroundNone
• Table Cleaner
• Beyond Print provides training on beginning and advanced FrameMaker, and on PatternStream

Plug-in provider; consultant to industry; training; legacy conversion services; FrameMaker development
and integration
Regions served
Usage areas
Database Publishing
Integrates PatternStream with FrameMaker to build complete database publishing solutions.
PatternStream connects to a database and publishes directly into FrameMaker with no interim markup
needed. Once in FrameMaker, users can publish to print or electronically to the Web or CD.
PatternStream also automates the multiple-output delivery of FrameMaker documents.
Assesses the current publishing process and recommends changes or shortcuts to save time, money, last-
minute headaches, and unnecessary stress.

Helps customers build XML delivery solutions by enhancing the FrameMaker and Miramo applications.


Provides FrameMaker consulting and development services to companies building enterprise publishing
solutions.
Vertical markets
Government, High Tech, Manufacturing, Financial

Bright Path Solutions

919-547-0129 100 Park Drive #102, P.O. Box 14265
www.travelthepath.com Research Triangle Park, NC 27709-4265, USA
Fax: 919-558-2183
E-mail: sales@travelthepath.com
Contact: Kay Ethier
Bright Path Solutions provides complete solutions for paper and electronic publishing, with start-to-
finish assistance including process evaluations, product demonstrations, consulting assistance, system
implementation, content creation, tools training, process training, and follow-up support.
The company provides complete FrameMaker software and project support. Services include Adobe
software product demonstrations; publishing process evaluations; FrameMaker, Structured
FrameMaker, XML, and Quadralay WebWorks Publisher training; XML, HTML, and online help
implementations; template creation; conversion services for legacy data; EDD and DTD development;
WebWorks Publisher template creation; general consulting services for publishing issues; FrameMaker
to PDF and Acrobat troubleshooting; and on-site and hotline technical support for FrameMaker,
Structured FrameMaker, WebWorks, and Acrobat.

Consultant to industry; training; VAR; legacy conversion services; FrameMaker development;
Regions served
U.K.
Usage areas
Database Publishing
Consulting services to support the development of complete database publishing solutions.
FrameMaker platform training, support, and development services; Structured FrameMaker
development services including: XML, TML, and SGML application setup; DTD and EDD
development; and legacy conversion into structure.

Helps customers build XML delivery solutions by enhancing the FrameMaker platform. Structured
FrameMaker training and development services for XML application design and deployment.

FrameMaker and Structured FrameMaker consulting and development services to companies building
enterprise publishing solutions.
Vertical markets
Aerospace, Automotive/Transportation, Government, High Tech, Manufacturing, Financial

Datalogics Incorporated
312-853-8200 101 N. Wacker Drive, Suite 1800, Chicago, IL 60606, USA
www.datalogics.com Fax: 312-853-8282
E-mail: info@datalogics.com
Contact: Jennifer Milton
Datalogics is a leading provider of innovative publishing solutions dedicated to delivering the highest-
quality software products and services that meet the most demanding publishing needs. The company
offers flexible options for Web publishing, electronic document delivery, and high-speed variable print,
and provides solutions that easily generate one-to-one communications and XML-to-PDF
transformation documents.

Plug-in provider; legacy conversion; FrameMaker development; Structured FrameMaker development
Regions served
France; Germany; Sweden; U.K.
Usage areas
Database Publishing
Consulting services to support the development of complete, innovative database publishing solutions
that maximize content value. The Datalogics DL Formatter variable-data solution integrates with
FrameMaker to provide users with advanced personalization capabilities.
FrameLink and FrameLink+SGML plug-ins that connect FrameMaker to the Documentum Content
Management System.
Vertical markets

DigiPub Solutions Corp. dba PDF Conference

602-788-6512 4757 E. Greenway Road #107B-94 Phoenix, AZ 85032, USA
www.digipubcorp.com Fax: 602-798-7695
E-mail: info@digipubcorp.com
Contact: Carl Young
DigiPub provides training classes on site and in its Phoenix training facility for Adobe Acrobat,
FrameMaker, Word to FrameMaker, and Interleaf/Quicksilver to FrameMaker. The company also
produces the PDF Conference (www.pdfconference.com) popular with many FrameMaker users.

Legacy conversion; FrameMaker development
Regions served
Usage areas
The company provides training, support, and development services for customers implementing and/or
extending the FrameMaker platform in their technical publishing environment.
Vertical markets

DocuCentric Corporation
918-592-1919 427 South Boston, Suite 604, Tulsa, OK 74103, USA
www.docucentric.com Fax: 918-592-1918
E-mail: sales@docucentric.com
Contact: Kim McLeod
DocuCentric provides sales, integrated publishing, and software development solutions for major
corporations and universities across the nation. DocuCentric specializes in the enterprise publishing
family of Adobe products, and its expertise includes SGML/XML conversions from legacy format,
custom Structured FrameMaker template creation, application creation, and custom integration
programming.
The company provides customer-focused product demonstrations, technical information, consulting,

software installation and integration with existing software and hardware, order administration,
continuing support, and immediate problem resolution.

Plug-in provider; consultant to industry; legacy conversion; FrameMaker development and integration;
Regions served
Usage areas
Database Publishing

Helps customers build XML delivery solutions by enhancing the FrameMaker platform.

Vertical markets

Documentum
925-600-6800 6801 Koll Center Parkway., Pleasanton, CA 94566, USA
www.documentum.com Fax: 925-600-6850
Documentum provides content-management software, services, and solutions for enterprise customers.
Documentum 4i is both a server content-management application and a development toolset that
integrates with the FrameMaker platform to provide powerful content and document system
management for FrameMaker authoring and publishing. The 4i application is designed for managing,
distributing, and exchanging content between small workgroups and the enterprise and customers,
partners, and suppliers.
Documentum can be implemented as the core data-management and storage component for a
FrameMaker publishing solution. Documentum 4i provides these benefits and features:
• Fully integrated FrameMaker and Documentum architecture using the Datalogics FrameLink plug-
in through custom integration. The Documentum document-management commands and features
are exposed through the FrameMaker menu interface for ease of learning and use.
• Version control to manage documents and objects throughout the life of a project.
• Security to manage users, documents, and workflow.
• Content management and delivery, including an XML architecture that extends the content
authoring of FrameMaker to the most advanced XML Web applications.
• Complete content management including component re-use and object referencing.

Regions served
Canada; Mexico; France; Germany; U.K.; Japan
Usage areas
Database Publishing
FrameMaker and Documentum 4i combine to build an architecture for rich database publishing. The 4i
core database engine manages and stores the data collected from many sources, including other
databases and even FrameMaker binary and XML documents. The Documentum 4i SQL layer enables
extensive customizing and automation of data collection and organization before a document is handed
off to FrameMaker for pagination, rendering, and delivery as paper, PDF file, or XML file.
The FrameMaker platform is easily extended to incorporate the 4i suite of document-management,
control, and security capabilities. The Datalogics FrameLink plug-in completely integrates the
FrameMaker and Documentum applications, enabling seamless check-in, check-out, document
versioning, and managing advanced FrameMaker objects. The system can be configured to manage
Structured FrameMaker subdocuments, and element and attribute metadata.

Documentum 4i is an enterprise content-management system that can store all documents in an
enterprise and provide storage, management, versioning, collections, organization, and common portal
access for the enterprise and its customers and partners.


4i can leverage the structured content of FrameMaker documents and create advanced push-and-pull
XML e-business solutions that deliver rich content authored in FrameMaker.
Vertical markets

Finite Matters Ltd.

804-556-1180 3064 River Road West, Suite B,
www.fml.com P.O. Box 759, Goochland, VA 23063, USA
Fax: 804-556-1183
E-mail: info@fml.com
Contact: Trish Williams
Finite Matters Ltd. provides quality, cost-effective information management solutions to organizations,
corporations, and government agencies. The company focuses on delivering database publishing
solutions that produce both print and electronic products. These products include catalogs, directories,
manuals, reference books, and reports. The company also provides PatternStream, its database
publishing application, and optional services that include setup, consulting, training, system
development and implementation, and publishing services.
Finite Matters Ltd. sells three different FrameMaker value-add licenses: PatternStream, FrameScript, and
FrameTools.

Software manufacturing; plug-in provider; consultant to industry; training; legacy conversion;
FrameMaker development and integration; Structured FrameMaker development and integration
Regions served
France; Germany; Sweden; U.K.
Usage areas
Database Publishing
PatternStream is the company’s award-winning database publishing application that allows users to
rapidly set up, publish, modify, and save database publishing projects using its graphical user interface.
PatternStream connects directly to one or multiple ODBC/SQL-compliant databases and flat files and
publishes directly to FrameMaker. PatternStream works on the desktop, in a network environment, or
on Web servers to publish documents for print and electronic distribution.


Vertical markets

Group Wellesley
412-363-3481 933 Wellesley Road, Pittsburgh, PA 15206, USA
www.groupwellesley.com Fax: 412-363-3482
E-mail: info@groupwellesley.com
Contact: Alan Houser
Group Wellesley provides XML and FrameMaker consulting, training, and content-development
services for technology-based businesses, including these value-added services:
• FrameMaker template design
• Structured FrameMaker EDD design
• Publishing workflow and process consulting
• FDK development for FrameMaker and Structured FrameMaker
• Complete XML consulting services, including information modeling, DTD and schema design,
XSLT stylesheet authoring, and XML publishing
• Training in FrameMaker, Structured FrameMaker, and XML and related technologies, including
XSLT, XSLFO, and XML DTD and schema design

Consultant to industry; training; plug-in provider; legacy conversion; FrameMaker development and
integration; Structured FrameMaker development and integration; template creation; technical writing
Regions served
U.S.: NE, SE, NW, SW
Usage areas
Database Publishing


FrameMaker and Structured FrameMaker consulting and development services.
Vertical markets
Aerospace, Automotive/Transportation, High Tech, Financial

Information Consultants, Inc. (INFOCON)

302-239-2942 P.O. Box 310, Hockessin, DE 19707, USA
www.infocon.com Fax: 302-239-1712
E-mail: sales@infocon.com
Contact: Bruce Levenick
Infocon specializes in legacy-document conversion and processing. The company provides customized,
flexible solutions to optimize corporate publishing by increasing quality and productivity, fostering
standardization, enhancing the reusability of documents, and reducing costs through the refinement of
workflow tools and techniques.

Plug-in provider; consultant to industry; training
Regions served
U.S.: NE, NW, SE
Usage areas
The company uses FrameMaker to convert Microsoft® Word documents to structured formats and
output SGML, XML, and PDF files; customized software development using the Frame Developer’s Kit;
FrameMaker and Structured FrameMaker training.


FrameMaker and Structured FrameMaker consulting and development services.
Vertical markets
Aerospace, Government, High Tech, Manufacturing, Financial

Integrated Technologies, Inc. (InTech)

401-431-6990 20 Risho Avenue, East Providence, RI 02914, USA
www.intech.com Fax: 401-431-6995
E-mail: tma@intech.com
Contact: Thomas M. Aldous
Integrated Technologies, Inc. (InTech) specializes in technical education, document management and
custom application/database development. The company employs technical service providers, virtual
instructors, document specialists, programmers, and network specialists. The company designs targeted
learning paths, creates user-friendly training manuals, and develops computer- and Web-based training.

Plug-in provider; training; legacy conversion; FrameMaker development and integration; Structured
FrameMaker development and integration; template creation; e-learning; document management;
technical writing
Regions served
Usage areas

Vertical markets
Government, High Tech, Manufacturing, Financial

J & B Imaging Services (JABIS)

512-219-9517 9065 Jollyville Road, Suite 105, Austin, TX 78759, USA
www.jabis.com Fax: 512-219-5683
E-mail: bryanf@jabis.com
Contact: Bryan Fugate
J & B Imaging Services provides legacy conversion services. The company converts any file type into
FrameMaker and specializes in converting PDF files into native FrameMaker, including vector graphics.
The company also offers FrameMaker to XML conversion, eBook publishing, and FrameMaker to PDF
services.

Consultant to industry; document conversion
Regions served
U.S.: SW
Germany
Usage areas
Database Publishing
Vertical markets
Aerospace, Automotive/Transportation, High Tech

Lightspeed Interactive, Inc.

925-224-8730 5200 Franklin Drive, Pleasanton, CA 94588
www.lspeed.com Fax: 925-224-8731
E-mail: info@lspeed.com
Lightspeed Interactive, Inc., provides cost-effective infrastructure software solutions, its XML
transformation engine, development platform, and delivery solutions. The company has successfully
developed and delivered personalized information software solutions targeted at sales and marketing
support, e-learning, e-commerce, and product support for enterprise technology companies.

Plug-in provider; training; FrameMaker development and integration; Structured FrameMaker
development and integration; content management solutions
Regions served
Canada; Mexico; France; Germany; U.K.; Japan
Usage areas
The Astoria-FrameMaker Bridge connects FrameMaker to the Astoria content database and provides
complete access to documents and content through the FrameMaker interface.

The iENGINE software product enables dynamic, personalized information delivery to employees and
customers anytime, anywhere, eliminating the need for custom Web programs and the costs associated
with them. iENGINE combines authoring, managing and delivery in a single, dynamic process that
enables constant interaction, rapid information exchange, and instantaneous product delivery.
Vertical markets

Markzware
800-300-3532 www.markzware.com
949-756-5100 1805 East Dyer Road, Suite #101, Santa Ana, CA 92705, USA
Fax: 949-756-5108
E-mail: info@markzware.com
Contact: Mark Singelyn, ext. 252

Regions served
France; Germany; Sweden; Japan; U.K.
Markzware sells four FrameMaker-related products that cater to the worldwide graphics, printing, and
publishing industries—FlightCheck, FlightCheck Collect!, MarkzScout, and MarkzNet. These software
applications prepare FrameMaker documents for printing by:
• Preflighting FrameMaker documents
• Collecting all linked images, fonts, colors, and so on used in the FrameMaker document to process
for output
• Sorting and/or incorporating FrameMaker into a workflow management solution
Usage areas
The company’s products provide a level of security to FrameMaker and Structured FrameMaker
documents by pre-flighting them before printing and/or output to PDF.
Vertical markets
High Tech, Manufacturing

Quadralay Corporation
512-719-3399 9101 Burnet Road, Austin, TX 78758, USA
www.webworks.com Fax: 512-719-3606
E-mail: sales@quadralay.com
Contact: Mike Fabry
Quadralay Corporation creates and sells software products that provide comprehensive online
publishing and help-system delivery capabilities for FrameMaker and Structured FrameMaker. The
company creates and sells WebWorks Publisher Standard Edition, which gives FrameMaker users
immediate online publishing capability.

Software manufacturing; consultant to industry; training
Regions served
Usage areas
WebWorks Publisher Standard Edition allows FrameMaker users to quickly, easily, and automatically
convert FrameMaker documents for online delivery in a choice of popular Web-based formats,
including XML, HTML, and HTML+CSS. WebWorks Publisher Standard Edition is also fully integrated
with Adobe GoLive®, using GoLive style sheets and master pages for online delivery.
Vertical markets

Sandybrook Software
207-294-7430 456 Boom Road, Saco, ME 04072
www.sandybrook.com Fax: 207-294-7473
E-mail: info@sandybrook.com
Contact: David Lyall
Sandybrook Software creates and sells FrameMaker plug-ins and provides custom programming
services to the FrameMaker user community.

Plug-in provider; FrameMaker development and integration
Regions served
Usage areas
Database Publishing
Enhance, the company’s FrameMaker plug-in, provides advanced outlining and drag-and-drop text
editing functionality to FrameMaker. Using Enhance, a user can collapse a document so that only its
heading paragraphs are displayed, then quickly find and expand just the section they wish to work on.
Any edits or changes made while in Enhance are immediately reflected in the underlying FrameMaker
document. Enhance supports multiple document views so that a user can view multiple parts of a
document at the same time.

enterprise authoring and publishing solutions.
Vertical markets
High Tech, Financial

Frank Stearns Associates

800-567-6421 7201 SE 38th Circle, Vancouver, WA 98683, USA
360-892-3970 Fax: 360-532-1498
www.pacifier.com/~franks E-mail: franks@fsatools.com
Contact: Frank Stearns
Frank Stearns Associates creates, sells, and supports plug-ins for FrameMaker, including IXgen, a
powerful interface for creating and managing indices.

Consultant to industry; training; plug-in provider; legacy conversion; FrameMaker development and
integration
Regions served
U.S.: NE, SE, NW, SW
Usage areas
The company’s plug-ins enhance the technical publishing process.
Vertical markets

Text Structure Consulting, Inc.

510-583-1505 17225 San Franciscan Drive, Castro Valley, CA 94552, USA
www.txstruct.com Fax: 510-583-1505
E-mail: info@txstruct.com
Contact: Lynne A. Price
Text Structure Consulting, Inc., provides consulting services and training in XML, SGML, and
XML/SGML tools, particularly Structured FrameMaker.

Plug-in provider; consultant to industry; training; FrameMaker development and integration;
Regions served
U.S.: NE, NW, SE
Germany; Sweden; Japan; U.K.
Usage areas

Vertical markets
Aerospace, Government, High Tech, Financial

Trees and Generals

413-229-3335 P.O. Box 286, Mill River, MA 01244, USA
www.dtrain.com Fax: 508-445-0239
E-mail: info@dtrain.com
Contact: Debra Herman
Trees and Generals provides FrameMaker, Structured FrameMaker, and Frame Developer’s Kit training
and consulting, primarily focused on custom plug-ins and custom training at customer sites.

Plug-in provider; consultant to industry; training; FrameMaker development and integration;
Regions served
France; Germany; U.K.
Usage areas
Database Publishing


Vertical markets
Aerospace, High Tech, Manufacturing, Financial
Incorporated in the United States and/or other countries. Microsoft is either a registered trademark or a trademark of Microsoft
Corporation in the United States and/or other countries. All other trademarks are property of their respective owners.

Section 8: Migrating an Enterprise to
FrameMaker 7.0
Migration is typically motivated when a workgroup or enterprise needs to solve some set of
business problems: (see section 2 for details on these). The severity of these problems and
the urgency to address them motivates the migration schedule and determines whether the
migration is for a single project, a set of projects, a workgroup, or the entire enterprise.
Many organizations continue using outmoded tools and architectures long after those tools
have been proven inadequate to new business challenges. In some cases, this happens
because of budgetary concerns or because the organization’s focus is elsewhere. Others,
however, have the budget, the management interest, and the resources to move to a new
platform, but delay for one reason—the migration task is considered to be too onerous to
take on.
Objections to migration
Migrating to a new platform does not need to be overly difficult or complex. With careful
planning and execution, benefits arise because of the move to a better way of doing business.
However, migrating to a new information authoring, editing, and management system
requires a commitment of time, effort, and resources. Approaching migration with the most
detailed plan possible is crucial.
FrameMaker offers a wide range of compelling benefits to workgroup and enterprise

information management: from template-based authoring to book-building features; from
the ability to import many different file formats to multichannel publishing; from XML
authoring and publishing to application integration capabilities.
Third-party support for this pre-migration activity is available from many of the partners
listed in Sections 7 and 11.
Business factors influencing migration

FrameMaker 7.0 solves a wide range of business challenges at the workgroup or enterprise
level. These are some of the business factors that drive migration to FrameMaker 7.0:
• Current tools are inadequate.They are not robust enough, slow users down, frequently
crash, or corrupt documents. They cannot process complex information or large
quantities of information well enough to meet the organization’s size and content
management, re-use, and repurposing requirements. They are not extensible to support
new features, formats, or functionality.
• Information has been re-engineered. The information workflow and infrastructure
(database, content management, and so on) have evolved such that the current tools no
longer fit the management system or strategy.
• Competitive advantage is being lost. Current tools do not meet delivery requirements,
including timely, on-demand information delivery, or customized or personalized
content.

• Efficiencies need improvement. Reduced cycle times, improved time-to-market for information
products, and marketing, product development, and manufacturing schedules are not being met.
The organization cannot re-use information (create information once, distribute and package it
many times and in many ways) and reduce the costs of information creation, maintenance, and
delivery.
• Quality is at risk. Because tools are old, rare, and less user-friendly, and knowledgeable staff
resources are more difficult to find, more errors are being introduced.
• Regulatory compliance is required. Current tools cannot tightly manage and control information
to meet compliance requirements.
Planning the migration

Moving from legacy information authoring and editing systems to FrameMaker 7.0 requires certain
tasks and effort, based on best-practice migration methodologies. Let’s take a look at these issues and
develop a method to approaching migration.
Adding FrameMaker 7.0 to a current solution

Any migration planning must consider the current systems and workflow. Even in conjunction with an
existing, successful infrastructure and workflow, the FrameMaker platform can almost always improve
the content creation, management, and delivery process, as shown in Table 1:
Current solution Example products Current issues FrameMaker 7.0
Authoring and publishing Microsoft Office Fine tuned for basic word Combines content author-
from the desktop QuarkXPress processing or layout and ing, structure, management,
Corel WordPerfect design layout and design, and pub-
Corel Ventura lishing workflow capabili-
ties. Provides template-
driven authoring, ability to
integrate content from many
sources, and multichannel
publishing capabilities .
Server-driven publishing Interleaf Complex Template-driven authoring

XyWrite Require extensive configura- and multichannel publish-
tion and development ing. FrameMaker Server can
Use proprietary develop- be extended into any envi-
ment and programming lan- ronment with its robust, C/
guages C++ based API and develop-
ment toolkit.
Database publishing Oracle to a print mark-up Often complex and Integration options via MIF,
system Difficult to manage and XML, the FDK, template-
update driven rendering of content,
multichannel publishing,
and a highly configurable
user interface.

Current solution Example products Current issues FrameMaker 7.0
Content-management Documentum Often difficult for end-users Template-driven authoring,

system to utilize and configure integration capabilities,
and powerful XML output.
Integrates with popular
document and content man-
agement systems, providing
turn-key content manage-
ment including version
control and re-use.
Migration strategies
Every organization’s toolset, workflow, and requirements are different, so every organization tends to
have a unique migration strategy. Minimize disruptions and maximize chances for success by choosing
an appropriate migration strategy. The three strategies described here are the most common. No matter
which one is selected, migrating requires a commitment of time, effort, and resources that minimizes
disruptions and maximizes chances for success.
Clean-slate strategy
Here the organization fully implements the FrameMaker solution for a specified prototype project. After
the prototype project is fully integrated and tested, other projects are migrated into FrameMaker at the
information-authoring phase. Interoperability or continuity with legacy processes and tools are not
necessary with this strategy. Use this strategy when these factors are in play:
• Current tools do not meet needs for creating, managing, and delivering content.
• The current publishing solution is exclusively paper-based.
• A candidate project exists that is relatively segregated from the rest of the workgroup or
organization.
Parallel-development strategy
In this strategy the new FrameMaker system runs in parallel with the legacy system, which is maintained
as a backup until the new architecture is thoroughly tested and proven. Legacy content and workflows
are then migrated to the new system. Here are some situations that call for this strategy:
• Current publishing processes are mission-critical; any loss of capabilities during the transition
would be unacceptable.
• Current tools adequately meet existing requirements, but will not meet future requirements.
• No projects exist that are relatively segregated from the rest of the workgroup or organization.
Component strategy
Here the organization migrates only individual component areas of the information workflow, for
example, content authoring or Portable Document Format (PDF) file production. Acute problems can
be solved in these areas before a large-scale migration. Turn to this strategy in these situations:
• The workflow is highly structured.
• Specific individuals and departments have specific roles; for example, content contributors are
responsible solely for content, and production staff are responsible solely for distribution.

Migration tasks
Migration to FrameMaker typically is motivated by business drivers outlined in Section 2 of this Guide.
Their severity and urgency determine the scope of the migration. To execute any migration strategy, the
organization must work through five sequential steps: evaluate needs, specify requirements, design and
implement architecture, migrate legacy content, and train and deploy users.
Evaluate needs
Understand the workgroup or enterprise’s need to migrate. Consider the forces driving the migration.
Assess how the current tool’s capabilities meet and fail to meet current and future requirements.
Evaluate whether any requirements should be changed.
Specify requirements
These are set at the busines level. Return on investment is the key motivator in this step. Specify the
baseline functionality, performance, and stability requirements. In an enterprisewide deployment,
consider the different requirements of individual users, workgroups, and the enterprise as a whole.
Requirement considerations typically include toolset, workflow, delivery mode, content management,
application integration, competitive strategies, production efficiencies, quality control, and regulatory
and compliance issues. An example business driver might be: “deliver high-quality, personalized content
to customers on demand.” The potential solution: A server-based publishing system, with FrameMaker
7.0 Server as the on-demand rendering engine for delivering PDF documents via HTTP over the Web.
Design and implement the architecture

Deploy FrameMaker, FrameMaker Server, databases, content management, and delivery. Include not
only tool considerations, but also application integration, workflow, and testing. Also include design of
authoring templates, and selection or creation of DTD and EDD for XML publishing. This step
generally comprises four stages:
Architecture design
Design the architecture to address high-level business requirements (see Section 4, “The Adobe
Solution” for example architectures). Determine whether the information architecture will be template-
based (unstructured) or XML-based (structured). If template-based, the possibility of migrating to an
XML-based solution in the future must still be open.
Component design and selection

Specification of the individual architecture components is driven by the organization’s current IT
infrastructure (the enterprise database), and the strategies chosen for addressing the business
requirements.
Component implementation
Designing and implementing the individual components of the architecture includes these stages:
• Supporting integration of components (for example, creating Frame® Developer’s Kit, or FDK
clients to integrate FrameMaker with application servers for server-based publishing)
• Information modeling, including database schema and XML DTD design to support authoring and
delivery requirements. With FrameMaker, the user or designer creates an XML application that
associates templates, an XML DTD, read/write mapping rules, and optional processing plug-ins.
• Creating authoring and publishing templates. For an unstructured solution, this is valuable and
necessary, so that a future migration to XML can leverage the templates designed now.

• Creating FrameMaker conversion tables to convert legacy unstructured content to structured

content.
Component deployment
Scheduling component deployment, including time for testing and modification.
Migrate the legacy content

Legacy content can be one of the most important and resource-intensive factors in a migration process.
The time required to convert a document depends on many factors, including the complexity of the
document, its length, and the skill of the people performing the work.
Inventorying legacy content

A pre-migration content inventory examines the current information assets and helps the organization
to make appropriate decisions about the migration strategy. How legacy content is treated depends on a
number of factors, including these:
Location of legacy content—Where does the organization’s content reside (that is, its location in the
organization’s file system, content management system, or database)?
Format of legacy content—Does the legacy content exist in its original application format? Is the
original application still available and supported? Does FrameMaker recognize the original application
format? If not, does the original application save in a more widely readable file format?
Some legacy content may be available only in a presentation format that cannot be easily edited and
updated. These formats include hard copy (paper), TIFF images, and older versions of PDF that do not
support saving as other formats. In this case, the organization should consider the services of third-party
companies that specialize in migrating legacy content to current application formats.
Consistency of legacy content—If the legacy content exists in the original application format, was a
common set of templates and/or styles used to create the content? Is the content consistently style-
tagged? FrameMaker will generally recognize style tags in legacy application formats and convert those
tags to FrameMaker paragraph and character styles.
Condition of graphics—If the legacy content includes graphics, are the original graphic files available?
Is the original application that was used to create the graphics available?
Many word-processing programs destroy the integrity of imported graphic images by modifying the
graphic file format for the convenience of the word-processing program. When migrating legacy
graphics, return to the original graphics file format, upgrade that format as necessary to a current
format, and import the updated graphics into the FrameMaker documents by reference. This solution
retains the integrity of the original graphics file, allows further updates to each graphic (if necessary),
and minimizes the size of the FrameMaker source files for better application performance and
robustness.
Relevance of legacy content—Is the legacy content important for deployment of the new publishing
solution? Will the new system focus primarily on delivering new content? If only a subset of the legacy
content is required going forward, is it easy to identify that subset?

Target of legacy content—Are the legacy files “flat” or do they include structure information and
metadata? Most unstructured documents have these characteristics in their original styles. For example,
a “Heading” style is a strong indicator of a document heading.
A “conversion table” in FrameMaker helps convert unstructured content to structured documents, based
on the documents’ existing paragraph and character styles. Depending on the XML publishing
requirements, the results of the conversion table operation may be complete, or they may provide
simplified XML documents that can be augmented with additional metadata in FrameMaker as part of
the migration process.
Clean-up issues for legacy content

Consider “clean-up” of legacy content in the original authoring tool to make migration to FrameMaker
easier and faster. Expertise in that tool is probably currently available. Here are some issues to consider:
• How many different applications were used to create the legacy documents?
• What formats is the content in (paper, digital, other)?
• Do the documents have “implicit” structure that can be used to facilitate the conversion process?
This includes common formats, styles, and the like.
• If the legacy documents do use some sort of style sheet, how consistently were the styles applied?
• How is FrameMaker similar to and different from the original authoring tools?
• How will FrameMaker change the workflow?
• What are the usage, training, and other staff issues?
• How will FrameMaker change the way content is managed?
Clean-up tactics for legacy content

Clean-up can be manual, automatic, or a combination of the two. These are some of the tasks involved:
• Scan hard copy pages to convert them to editable text
• Ensure that every paragraph and every specially formatted character has a style or tag.
• Programmatically tag content using a scripting or macro application (for example, Visual Basic for
Applications [VBA] for Microsoft Word, LISP for Interleaf/Quicksilver, and AppleScript for many
applications based on Apple Macintosh.
• Rename legacy tags or styles to FrameMaker paragraph and character style formats.
• Extract text, such as warnings and cautions, from graphics frames. Convert graphics from
proprietary formats either via a graphics conversion application or by re-scanning from hardcopy.
• Identify symbols that do not survive the export because of a unique font encoding scheme in the
legacy application. Replace them with unique character keys that will be changed back to the
appropriate symbol in FrameMaker.
• Batch-export text and graphics.
• Reveal and hide text using effectivity (conditional text in FrameMaker).
• Determine how the legacy application supports autonumbers. If they are exported as hard-coded
text, remove them before exporting.
Converting content
After clean-up comes conversion to FrameMaker:
• Programmatically convert the content using an off-the-shelf or custom filter (for example, the
FrameMaker filter for Microsoft Word)
• Convert the content as a whole with in-house resources or with assistance from a consultant or a
data-conversion company.

Post-conversion clean-up
Virtually every conversion will require clean-up in FrameMaker. Repetitive tasks in FrameMaker can
frequently be automated by a scripting language for FrameMaker called FrameScript, available from
Finite Matters Ltd. (www.framescript.com). Post-conversion clean-up may be required in the following
areas:
Untagged or rogue tagged text—Where formatting is missing or was misapplied, FrameMaker styles
can be applied in batch mode using the global update options in FrameMaker, or individually.
Graphics—Imported graphics can be reimported into FrameMaker. However, graphics drawn in

Interleaf/Quicksilver can be problematic. One technique is to export the legacy graphic as an
Encapsulated PostScript® (EPS) or PostScript (PS) file. Acrobat Distiller® can turn EPS and PS files into
Acrobat PDF files, which then can be edited by Adobe Illustrator® software. Unlike bitmaps such as TIFF
files, PDF files are vectors with smooth lines and text that can be edited easily. The Filtrix conversion
filters from Blueberry also can be useful.
Tables—Ad hoc use of ruling, shading and cell straddles (merging) can fool converters, which prefer
regular patterns. Table Cleaner, a FrameScript from Carmen Publishing, removes custom ruling and
shading and performs other useful functions. For more information, see www.frameexpert.com.
Special symbols and equationsReinstate the symbol characters that had been replaced by special
character sequences during legacy clean-up to avoid exporting isues. Many filter applications do not
support equations. FrameMaker includes an equation editor for re-creating equations in documents.
Train users and deploy the solution

If hands-on training is desired, choose a training provider and appropriate training classes. Deploy
templates and DTD/EDD to authors. Receive and incorporate feedback.
Although an investment in training usually offers a rapid return on investment when increased
productivity and improved business processes are considered, training can be a significant line item in a
migration budget. By intelligently planning the organization’s needs and timetable, the benefits of
investing in training can be maximized.
A scaled training deployment is effective for many organizations. Begin by selecting a group of key
people who have proven their ability to quickly learn new tools and processes, and who can support
others during the migration process. Train this group early in the migration process, with advanced-
level courses that will allow them to fully support the migration process. As the new publishing system is
deployed, train more users, with courses appropriately targeted. For example, content authors who are
not supporting template and DTD design functions do not need to be trained on those functions.
Incorporated in the United States and/or other countries.

An enterprise information management solution must have the capabilities and features
necessary for solving today’s business problems. Anything less leads to inefficiencies,
workarounds, and wasted resources. As we have seen in sections 2, 3, and 4 of this Solutions
Guide, the optimal information publishing solution meets the following business
requirements:
• Ability to create valid XML content on every desktop
• Supports a template-based workflow
• Integration with an organization’s existing infrastructure, including application servers,
databases, and content management systems
• Server-based publishing
• Integration from a variety of sources
• Publishing to a wide array of delivery formats including print and Web
Simply meeting these requirements is not enough. The solution must do so at a reasonable
cost that assures a positive return on investment. Furthermore, the solution must be easy to
install, configure, administer, learn, and use.
Adobe® FrameMaker® 7.0 software’s new and extended capabilities in multichannel

publishing, ease of use, and XML authoring and publishing make it the platform of choice
for organizations that need to structure, reuse, and customize information for a variety of
audiences and purposes. FrameMaker 7.0 is the most complete solution available for high-
volume enterprise-wide information authoring and publishing.
The benefits of implementing a FrameMaker solution include improved quality and

productivity, quick development and delivery of “information products,” just-in-time
content delivery, reuse of content objects, reduced training and learning requirements, and
decreased costs—in a single product.
For authoring, FrameMaker 7.0 software is the only application that supports editing,
formatting, and structure within a single application. No additional software is required.
On the publishing side, FrameMaker 7.0 software's integration with PostScript® and
Portable Document Format (PDF) make print production simple and inexpensive. For
delivery in online and Web-based formats, FrameMaker publishes to XML, SGML, HTML,
and eBook formats.
Whether your content resides in an XML repository, a relational database, a content

management system, or multiple systems, FrameMaker Server lets you format the content
for print or PDF output in a batch or automated process.
The rich feature set and robust architecture of FrameMaker and FrameMaker Server
software make this solution highly useful for the four key usage areas of enterprise and
workgroup information publishing: XML authoring and publishing, database publishing,
technical documentation, and enterprise authoring and publishing.

FrameMaker core capabilities

FrameMaker and FrameMaker Server 7.0 extend basic word-processing and page-layout desktop
capabilities with richly structured authoring, collaboration, reuse, information management, and
delivery features. The program tightly integrates structured authoring, book management, XML, PDF,
WebDAV and a C-based API. This combination makes FrameMaker a solid platform for workgroups
with the widest range of contributors (writers, editors, illustrators, engineers, business analysts, and
others), content types (including Microsoft® Word, Excel, XML, SGML, PDF), and “information
products”(catalogs, manuals, newsletters, reference guides, training materials, marketing guides,
standard operating procedures, and many more).
FrameMaker software can be scaled to create one- or two-page documents, and is robust and reliable
with documents comprising thousands of pages. The user interface is WYSIWYG and the basic features
take only minutes to learn, yet FrameMaker software is rich enough to provide content creators with all
the tools and controls they need. A single copy of FrameMaker includes a self-contained set of
capabilities for single-source authoring and multichannel publishing. The product can be deployed on
thousands of desktops, used in a collaborative environment, be customized via the Frame® Developer’s
Kit (FDK), and integrated into a complex infrastructure that includes desktop clients, servers,
repositories and Web-based systems.
New FrameMaker features

For enterprises and workgroups alike, the new features of FrameMaker 7.0 and FrameMaker Server
provide a robust and flexible toolset for XML authoring and sophisticated multichannel publishing
across many platforms and viewing devices.
XML authoring and publishing power

Create and edit valid XML with ease—FrameMaker can open, edit, and save XML documents. Use
FrameMaker to easily create an XML application that defines templates, namespaces, mapping rules,
and character encodings. FrameMaker automatically picks the correct Document Type Definition
(DTD), templates, and settings when opening and/or saving XML documents.
Create structured content in an intuitive WYSIWYG interface—The FrameMaker interface includes

context-sensitive “guided editing” using the Element Catalog and the Structure View window. Navigate
the structure of documents and quickly identify valid elements in the Element Catalog. Find and correct
validity errors interactively and in real time as they are displayed in the Structure View window.
Change the authoring mode to fit different needs—The power of structured authoring is standard in
FrameMaker software. Switch between Structured and Unstructured modes through the Preferences
dialog box at any time. Create valid XML that conforms to a chosen DTD with guided editing in
Structured mode, or create well-formed XML in Unstructured mode.
Define the structure of XML content—Import the XML DTD into FrameMaker software’s Element
Definition Document (EDD) to maintain and edit the structure rules in FrameMaker. Enhance the EDD
with context-based formatting rules, as easy to create as FrameMaker templates. Define read-write rules
to automatically map XML elements to headings, lists, tables, graphics, footnotes, cross-references, and
index markers.

Open, edit, and save XML files and DTDs—FrameMaker software’s XML parser examines each XML
document to verify that it is well-formed and to validate its structure and content against a chosen DTD.
After authoring and tagging is complete, easily save valid XML files for future editing with FrameMaker
or for further processing by other XML applications, such as Extensible Stylesheet Language
Transformations (XSLT).
Work with namespaces, CSS, and Unicode—Use namespaces to provide a label prefix for XML element
names when combining content from multiple sources. Automatically generate Cascading Style Sheet
(CSS) style definitions for use with a broad variety of media. Take advantage of FrameMaker software’s
ability to automatically map Unicode (UTF-8/UTF-16) characters in XML files to the appropriate
characters for printing.
Use industry-standard structured applications—FrameMaker 7.0 ships with three sample applications
for structured authoring: DocBook 4.1, xDocBook 4.1.2, and XHTML. DocBook 4.1 and xDocBook
4.1.2 conform fully to the industry-standard DocBook (SGML) and xDocBook (XML) DTDs for
technical documentation. The XHTML sample application conforms to the DTD for the next
generation of HTML—the XHTML version 1.0 transition DTD, a redefinition of HTML in XML syntax.
Maximum PDF publishing integration

Integrated XML handling, styling, and PDF file generation provide an outstanding XML-to-PDF feature
set, including high-quality layout, automatic bookmark generation, automatic production of
hyperlinked tables of contents and indices, and context-sensitive application of master pages.
Generate PDF files easily—FrameMaker 7.0 provides a PDF-generation interface that supports
predefined distiller options saved with FrameMaker documents and templates. FrameMaker for the
Windows® and Macintosh platforms includes Adobe Acrobat® Distiller® 5.0, which generates PDF 1.4
and distills documents from within FrameMaker.
Create PDF files on the UNIX® platform—Generate Adobe PDF files on the Sun™ Solaris™, HP-UX®,
and IBM AIX® platforms.
Generate accessible PDF documents—Create Tagged PDF files on the Windows and Macintosh
platforms to enable high-quality viewing on a variety of devices and to make PDF documents more
accessible to visually impaired readers.
Improved and expanded multichannel publishing

Easily generate sophisticated Web pages—FrameMaker 7.0 includes WebWorks Standard Edition 7.0,
which provides HTML publishing features and automatically produces Web-safe GIF, JPG, and PNG
versions of any graphics format used in FrameMaker documents.
Exercise maximum control over HTML output—Authors can control how large documents are
divided into logical Web pages. FrameMaker 7.0 software includes professional-quality templates that
can be modified and customized with such tools as Adobe GoLive®, for precisely tailoring the look and
feel of Web pages to specific needs.

Work with SVG—Import scalable vector graphics (SVG®) on Windows, Macintosh, and Solaris
platforms and automatically rasterize them. With HTML, XML, and SGML files, output the raster
version or pass through the original, which streamlines the process of publishing text and SVG directly
to the Web and facilitates the use of complex diagrams and interactivity.
Create eBooks—Save books created on the Macintosh or Windows platforms as Tagged PDF files, which
are readable with the Adobe eBook Reader and with the Acrobat Reader® for Palm OS® and Windows
CE devices. Publish to Microsoft Reader and Palm Reader formats using the included WebWorks
Standard Edition. This powerful new functionality provides complete control over content look and feel
on multiple devices and platforms.
High-volume automated publishing

FrameMaker 7.0 is now available in both desktop- and server-based publishing environments for
workgroups in multi-user networked environments. FrameMaker Server provides the power of the
FrameMaker formatting engine with robust publishing capabilities, for use in such applications as
database publishing and personalization in any supported language.
Enhanced authoring tools

Master complex documents—Associate paragraph tags or elements to a master page (for example, a
Chapter Title tag could automatically generate a Chapter Title master page). Rearrange custom master
pages in any order, and employ up to 12 running headers and footers to support users in navigating long
and complex documents.
Choose from a broad range of layout options— New book templates and structured templates have
been added to FrameMaker 7.0.
Enjoy rich UNIX font selection options—FrameMaker supports TrueType, OpenType, and Type 1
fonts. Drag and drop fonts to install them, and quickly begin sharing documents with Windows and
Mac OS users without any loss of type quality.
Use a wide range of printers for Asian languages—Enhanced Asian language support enables font
downloading and subsetting, partially or completely eliminating the need to purchase special printers
supporting Chinese, Japanese, and Korean fonts.
Import a wide array of files—Import new graphics file formats, including SVG, on Windows,
Macintosh, and Solaris platforms, PDF 1.4 on Windows and Macintosh platforms, and (via PDF
support) native Adobe Illustrator® files. After incorporating graphics, easily resize them to fit
publication needs. An updated set of Microsoft Office text import filters support RTF 1.6, Microsoft
Word, and Microsoft Excel.
Improved accessibility features

Support for visually impaired authors—Take advantage of Windows 2000 accessibility features,
including a high-contrast user interface, compatibility with a broad range of screen-reading devices, and
a full array of keyboard shortcuts.

Create accessible documents—Generate tagged PDF files on Windows and Macintosh that facilitate
high-quality viewing on a broad variety of accessible devices and platforms. Output documents as raw
text for compatibility with accessibility tools that require ASCII text input. Template-driven HTML
conversion generates versions of standard Web sites that use large font sizes and high-contrast graphics
or accessibility tags. Create valid XML output that can be transformed with XSLT to generate accessible
file formats such as VoiceML.
Collaboration features for maximized workgroup productivity

Reuse content and share knowledge over the Web—The Windows and Macintosh editions of
FrameMaker support the World Wide Web Distributed Authoring and Versioning (WebDAV) protocol,
which facilitates collaborative content creation and sharing in a platform- and technology-independent
online environment, so workgroups can share knowledge easily over the Web.
Manage documents within a collaborative workgroup—FrameMaker software’s basic document

management and workgroup collaboration features define the locations and permissions for shared
servers and folders, enable file check-in and check-out for version control, and automatically update and
import files between local workstations and workgroup servers. Add Extensible Metadata Platform
(XMP) information to FrameMaker files to work effectively with content management systems.
FrameMaker key features

FrameMaker supports authors in organizing and managing information from many sources and many
file types. No additional tools or software applications are needed to implement robust, full-featured,
content creation and delivery solutions.
Word processing
Content authors and editors have a complete set of word-processing features at their disposal. These
include find and change, spell-checking, change bars, and a thesaurus. FrameMaker organizes and
manages content with paragraph and character format tags, tables, elements and attributes, cross-
references, variables, conditional text, and markers. Page layout is enhanced with master pages for
consistent design and reference pages for repeating design elements. FrameMaker 7.0 has an easy-to-use
WYSIWYG interface for creating and editing valid XML content. Elements, attributes, validation rules,
and element context formatting extend a user’s ability to organize and structure XML and SGML
content while working in the familiar word-processing mode.
Cross-media capability
A rich set of text and graphics import filters perfectly position the product in the content creation and
delivery workflow in environments where contributors use a variety of text and graphic creation tools.
Export filters enable workgroup data delivery in various formats, especially important in just-in-time
publishing—when introducing additional tools and procedures at delivery time can cause errors and
delays. FrameMaker can export content in PDF, XML, XHTML, SGML, HTML, and ASCII text. When
content is saved in HTML, XHTML, or XML for Web-based distribution, FrameMaker automatically
generates Web-compliant versions of all graphics and illustrations, even from formats that are not Web
compliant, such as EPS, WMF, and TIFF.
Content contributors can share books and documents without limitation when working on the
Windows, Macintosh, or UNIX platforms. WebDAV integration extends FrameMaker into existing
document management systems. FrameMaker Server 7.0 adds powerful server-based publishing

capabilities, including variable data publishing, database publishing, and automated publishing from
application servers and Web services.
Information management
The FrameMaker Document Object Model provides the architecture for building and managing book
and document objects, such as files, pages, text frames, variables, graphics, formats, and element
definitions. The intuitive user interface makes organizing and managing multiple documents easy.
Whether the book contains hundreds of files or just two documents, management of chapter and page
numbers, references, and generated table of contents and indexes is automated. Cross-references,
referenced objects, formatting and page layout, and element schema rules (Structured FrameMaker) are
also managed from the book.
Multiple users
Multiple users can access and work with a given FrameMaker file set during authoring and production.
Change bars, conditional text, cross-platform capabilities, WebDAV, text insets, elements and attributes,
structure rules, templates, and import and export filters support collaboration among small and large
workgroups.
Developer tools
The FrameMaker API and the FDK provide the communication layer and tools to enhance FrameMaker
software and integrate it with other applications for large, complex content management and publishing
solutions. The FrameMaker API can connect FrameMaker and FrameMaker Server with databases,
custom PDF, XML, XHTML, and HTML delivery applications, and content and document management
systems.
FrameMaker usage area advantages

Now that we have reviewed the FrameMaker 7.0 features, let’s look at how they apply to the four usage
areas within information publishing that we have focused on in this Solutions Guide: XML authoring
and publishing, server-based publishing, technical documentation, and enterprise authoring and
publishing. FrameMaker and FrameMaker Server provide important advantages that are particularly
beneficial in each of these areas.

FrameMaker software’s XML authoring interface incorporates a structured model that guides content
authors through the process of creating and editing highly structured and validated content. The
intuitive user interface hides the complexities of creating XML, so the author can focus on creating
content.
FrameMaker software’s XML Edit, Import, and Save features provide complete control over XML use
and delivery . FrameMaker has all of the tools needed for XML authoring and delivery. FrameMaker also
manages graphics, cross-references, text insets, and variables so that each of these objects can round-trip
(save and reopen) as valid XML without loss of content or behavior.
Automated database-content publishing can be accomplished in several ways. The FDK provides an
interface with FrameMaker software’s API layer for building C-based plug-ins to directly connect
FrameMaker or FrameMaker Server to any database, application server, or content management server

that presents an API or scripting interface. The FDK enables real-time connectivity with the API layer
between FrameMaker or FrameMaker Server and the database. The API layer supports bidirectional
communication for interactive processing, and either the database or FrameMaker (or FrameMaker
Server) can control the database query and determine the pagination and rendering of the server
content.
As XML grows in popularity, databases and application servers more frequently present it as an
intermediate format for further processing. FrameMaker and FrameMaker server can render and
publish XML content in an automated fashion. FrameMaker Server can validate and render XML
content to PDF or print via formatting rules specified in the FrameMaker EDD and template.
FrameMaker also provides a text markup language, Maker Interchange Format (MIF), which can be
generated by a database engine and then read and rendered by FrameMaker or FrameMaker Server.
FrameMaker Server can work with documents of any size or complexity, from simple one-page invoices
to complex catalogs covering hundreds of thousands of pages. An individual book may contain
hundreds of chapters, each of any length and layout. Tables can span thousands of pages and millions of
cells, and table cells can contain almost any document element, including graphics and other tables. The
FrameMaker document model supports cross-references and automatic generation of multiple tables of
contents and indices. Like the desktop version of FrameMaker, FrameMaker Server provides support for
numerous languages, including Chinese, Korean, and Japanese.
FrameMaker Server uses the same page-composition engine as FrameMaker for the desktop. Users can
design document templates using the WYSIWYG FrameMaker desktop application and be confident
that they will be the same in FrameMaker Server. This workflow can dramatically reduce the cost and
time required to create or modify templates.
FrameMaker Server can be deployed in a client-server environment with the desktop version of
FrameMaker and integrated with a document management system where, as files are checked in, they
are automatically converted to PDF by FrameMaker Server. FrameMaker Server can accept files in
FrameMaker software’s binary file format, in addition to XML or MIF formats.
Technical content is often complex, graphically intensive, highly organized, and mission-critical.
Increasingly, companies consider published technical content to be important as the product or service
to which the content relates. An aircraft operations manual, for example, provides both technical and
operational data required to safely fly the aircraft. The plane cannot be certified or delivered without a
current and accurate user guide.
FrameMaker software’s organization and validation features for mission-critical content include format
tagging, elements and attributes, conditional text, and variables. These features give the content designer
ways to configure information for process, function, user, and context. In addition, authors can write
content once and publish it to multiple channels, instead of rewriting it specifically for each channel.
Both labor and distribution costs are reduced, as are opportunities for error, and customers can receive
content in the most convenient format.

FrameMaker supports the enterprise authoring and publishing workflow through its extensive filter
collection and workgroup collaboration features. Authors using today’s popular text and graphics tools
can contribute to the production of highly organized, professional-quality, XML-valid documents that

can be delivered in many formats. FrameMaker 7.0 software’s reuse capabilities add value to developed
content by extending its use. Other FrameMaker features such as template-based authoring, change
bars, conditional text, cross-platform capabilities, WebDAV, text insets, elements and attributes, and
structure rules help keep the information organized and simplify the flow of content from the
contributors to delivery.
Adobe, the Adobe logo, Acrobat, Acrobat Reader, Distiller, Frame, FrameMaker, GoLive, Illustrator, and PostScript are either registered
trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Mac and Macintosh are trademarks of
Apple Computer, Inc., registered in the United States and other countries. HP-UX is a registered trademark of Hewlett-Packard Company. AIX
is a registered trademark of IBM Corporation in the United States. Microsoft, OpenType, and Windows are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries. Palm OS is a registered trademark of Palm, Inc. UNIX is a
registered trademark of The Open Group. Solaris and Sun are trademarks or registered trademarks of Sun Microsystems, Inc., in the United
States and other countries. SVG is a trademark of the World Wide Web Consortium. All other trademarks are property of their respective
owners.

Section 10: FrameMaker User Resources
This section provides pointers to resources to help users attain the knowledge and
capabilities required to use Adobe® FrameMaker® 7.0 software.
Product and support information

General product information on Adobe FrameMaker 7.0 can be found at
http://www.adobe.com/products/framemaker/main.html. Support information is available
at http://www.adobe.com/support/products/framemaker.html.
The following documents provide detailed information about Adobe FrameMaker 7.0
software and its capabilities.
FrameMaker 7.0 brochure—A look at the top-level features in FrameMaker 7.0.

(PDF: 1.4 MB)
FrameMaker 7.0 new feature highlights—A comprehensive list of new features in

FrameMaker 7.0.
(PDF: 1.1 MB)
FrameMaker 7.0 FAQ—Frequently asked questions about FrameMaker 7.0 and

FrameMaker Server 7.0.
(PDF: 194 KB)
FrameMaker and XML FAQ—Answers to XML questions.

(PDF: 106 KB)
FrameMaker 7.0: Accessibility features and techniques—An overview of the accessibility

features of FrameMaker 7.0, plus techniques for specific types of output.
(PDF: 573 KB)
FrameMaker 7.0: XML tips and techniques—Understanding and working with XML, for
novices and experienced users alike.
(PDF: 916 KB)
FrameMaker® 7.0 database publishing white paper—White paper covering

implementations by industry and document type, and solutions involving FrameMaker,
FrameMaker Server, and third-party database publishing tools.
(PDF: 1.1 MB)
FrameMaker 7.0 Reviewer's Guide—Detailed information on the features and benefits of

FrameMaker 7.0.
(PDF: 5.1 MB)

Adobe Solutions Network

The Adobe Solutions Network (ASN) provides a variety of resources for Adobe FrameMaker software
integrators, technical consultants, application engineers, and business analysts. These partners can help
you to extend, integrate, and implement FrameMaker solutions.
Adobe Solutions Network Developer Program

The ASN Developer Program focuses on providing developers with high-quality tools, information, and
services. Membership benefits include timely product information, learning resources, developer
support, and the opportunity to participate in co-marketing activities with Adobe. More information is
at http://partners.adobe.com/asn/developer/main.htm. To find a developer, visit
http://partners.adobe.com/asn/partnerfinder/search_developer.jsp.
Adobe Certified Experts

An Adobe Certified Expert (ACE) in FrameMaker 7.0 is an individual who has passed the end-user
product proficiency exam for FrameMaker 7.0. Adobe Certified Experts are eligible to promote
themselves to clients or employers as highly skilled, expert-level FrameMaker users. Find additional
information on the ACE program at http://partners.adobe.com/asn/training/aceprogram.html.
Service Providers
Adobe FrameMaker Service Providers are businesses that deliver complete output solutions to
customers using Adobe software. For more information, visit http://partners.adobe.com/asn/
partnerfinder/search_service.jsp.
Adobe Authorized Channel Partners

Adobe has given these channel partners official authorization to resell Adobe software. For information
on finding an Adobe Authorized Channel Partner, visit the Adobe store:
http://www.adobe.com/store/customerregistration/other_places.jhtml.
Adobe Certified Training Providers

The Adobe Certified Training Provider (ACTP) program is part of the Adobe Solutions Network. The
ACTP program is for individual instructors, training businesses, and academic institutions that teach
Adobe products. ACTPs have proven training ability and expert product knowledge and have met the
ACTP program requirements. They are eligible to promote themselves to prospective clients and
students as highly skilled, expert instructors of Adobe software. To find an Adobe Certified Training
Provider for FrameMaker 7.0, see: http://partners.adobe.com/asn/partnerfinder/search_training.jsp.

FrameMaker in-box resources

In addition to the learning materials included with the product, a variety of resources including
tutorials, seminars, events, books, and forums can be found on the Adobe FrameMaker 7.0 area of the
Adobe Web site: http://www.adobe.com/products/framemaker/main.html.
User Guide
The Adobe FrameMaker 7.0 User Guide contains detailed information about the FrameMaker tools and
commands. It is designed to be used as a reference tool in your everyday work. The User Guide is
included in hard-copy format within the FrameMaker 7.0 product box.
Quick Reference Card

The Quick Reference Card is included in hard-copy format within the FrameMaker 7.0 product box. It
contains basic information about the Adobe FrameMaker tools and palettes, and shortcuts for using
them. Shortcuts are also included in the online Help.
The Adobe FrameMaker 7.0 XML Cookbook

The XML Cookbook provides a jump-start for implementing a structured authoring system for
documentation. It provides guidance through the development, authoring, and publishing stages—
from creating a structured authoring template to importing and exporting XML. The manual includes
examples, illustrations, and mini tutorials to help build FrameMaker 7.0 structured authoring skills. The
XML Cookbook is located in the FrameMaker 7.0 XML Cookbook folder.
Templates
FrameMaker includes simple templates that users can open and use to get started with FrameMaker.
These templates and accompanying samples are located in the FrameMaker 7.0 Templates and Samples
folders.
WebWorks
WebWorks Standard Edition—WebWorks Standard Edition, included in the Adobe FrameMaker 7.0
product box, is a powerful tool for converting documents produced with Adobe FrameMaker into
multiple online formats. WebWorks Standard Edition style templates enable document conversions to
basic HTML, dynamic HTML (which uses CSS), XML with CSS, and XML with Extensible Stylesheet
Language (XSL).
WebWorks Standard Edition User’s Guide—Intended for beginning users, the User’s Guide explains
how to perform common tasks, such as setting preferences, working with project files, and mapping
styles.
WebWorks Standard Edition Template Reference—The Template Reference explains the features
available in the various templates included with WebWorks Standard Edition.
Adobe, the Adobe logo, Acrobat, Frame, FrameMaker, and PageMaker are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries. Mac is a trademark of Apple Computer, Inc., registered in the United States and other
countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries. UNIX is a registered trademark of The Open Group. All other trademarks are property of their respective owners.

The companies listed in Section 11 concentrate on selling Adobe® FrameMaker® 7.0 and
FrameMaker Server software. These companies have experience supporting workgroups
and organizations in solving complex business problems with FrameMaker and related
applications such as content management and database publishing systems. They can
provide the necessary pre- and post-sales support to insure a successful FrameMaker
deployment.
Section 11 is divided into two parts:

• “Company Matrix” on page 11-2 lists each partner’s contact information, services
focus, Adobe certifications, and the geographical regions of the world that each partner
covers.
• “Company Descriptions” starting onpage 11-3 provides a closer look at each partner’s
business, focusing on the FrameMaker and Adobe training, consulting, integration, and
customization services the partner provides, and also listing FrameMaker related
products that the partner sells.
In addition to the channel partners listed here, FrameMaker and FrameMaker Server can
also be purchased through the following Adobe channels:
• Retail, mail-order, and online—Any Adobe Authorized Reseller or Authorized Adobe
License Center (ALC). These are listed on the Adobe Web site at www.adobe.com.
• Direct—The Adobe Store, at www.adobe.com/store.
Additional third-party solution providers are listed at the Adobe Partner Web site at http://
partners.adobe.com. In addition, Section 7 of this Solutions Guide lists companies that focus
on the four key usage areas: XML publishing, server-based publishing, technical
documentation, and enterprise content management; and six vertical markets: aerospace,
automotive/transportation, government, high technology, manufacturing, and financial.

Company matrix
The companies listed here have provided information about their services to Adobe for publication.
Each company operates as a separate entity and is affiliated with Adobe only as a partner.
Note: Throughout this section, U.S. regions served are indicated as follows: northeast (NE); northwest
(NW); southeast (SE); and southwest (SW).
Product and
service focus
Partner Regions served Adobe certifications
Customization
Integration
Consulting
Training
DocuCentric Corporation . . . . U.S.: NE, NW, SE, SW Adobe Certified Expert

918-592-1919
www.docucentric.com
KnowHow Pro Services . . . U.S.: NW, SW Adobe Certified Expert

(a division of HighSoft, Inc.)
650-691-0701
www.knowhowpro.com
Mekon Ltd. . . . . France Adobe Certified Expert

+44 (0) 20 8722 8400 Germany Adobe Certified Training Provider
www.mekon.com Sweden
Authorized Licensing Center U.K.
panta rhei systems gmbh . . . . Germany

+49 30 2601-1413
www.panta-rhei.de
reinisch GmbH & Co. KG . . . . Germany

+49 721 66377-0
www.reinisch.de
Teltek Systems, Inc. . . . . U.S.: NE, NW, SE, SW Adobe Authorized Licensing Center
888-2-TELTEK Adobe Certified Expert
(888-283-5835) Adobe Certified Training Provider
www.telteksys.com

Company descriptions
This section introduces each solution reseller in detail, focusing on each partner’s FrameMaker training,
consulting, integration, and customization services.
DocuCentric Corporation
918-592-1919 427 South Boston, Suite 604, Tulsa, OK 74103 USA
www.docucentric.com Fax: 918-592-1918
Contact: Kim McLeod
Adobe Certified Expert (ACE)

DocuCentric provides sales, integrated publishing, and software development solutions for major
corporations and universities across the nation. The company specializes in the enterprise-publishing
family of Adobe products. Publishing specialists and software engineers develop multipurpose, online
and paper information systems. The company’s expertise includes SGML/XML conversions from legacy
format, custom Structured FrameMaker template creation, application creation, and custom integration
programming.
The company provides FrameMaker pre-sales support, including on-site visits, customer-focused
product demonstrations, technical information, consulting, installation and integration with existing
software and hardware. The company also provides continuing support and immediate problem
resolution.

Training
FrameMaker, Structured FrameMaker, Frame Developer’s Kit (FDK), Acrobat, Illustrator, Photoshop.
Creates customized training manuals based on developed template and applications. Conducts on-site
training for end-users on their customized template/applications.
Consulting
Evaluates client’s needs, partners with other vendors for full solutions, trains end users, provides on-site
support, supports end-user workload through transition.
Integration
In-depth knowledge of FrameMaker and Structured FrameMaker allows for the use of third party
programs, such as databases and content managers, for a complete integrated solution.
Customization
Extensive experience with application and plug-in programming for FrameMaker allows customization
of the authoring environment to meet each client’s specific needs.
FrameMaker related products

DocuCentric DocuFilter, Database Publishing, DocuCentric Print Monitor (UNIX®), DocuCentric
Header PDF Stamper, DocuCentric PieceMaker.
Regions served
US: NE, NW, SE, SW

KnowHow Pro Services, a division of HighSoft, Inc.

650-691-0701 1965 Latham Street, Mountain View, CA 94040, USA
www.knowhowpro.com Fax: 650-691-0995
Contact: Jannot Ross

KnowHow Pro provides software sales, certified Adobe training, publishing solutions, XML
development, and consulting to major corporations and educational facilities across the United States.
KnowHow has supported institutions in the telecommunications, software, aerospace, IT, financial, and
government segments with technical communications projects. KnowHow is committed to helping
customers leverage their technical publishing assets and to improving their business processes.
The company helps FrameMaker users leverage their software purchases with training, support, and
technical seminars. KnowHow Pro Services provides pre-sales, on-site visits to assess customer needs,
customer-focused product seminars, customized checklists, and syllabi before all on-site classes. Class
attendees receive 30 days of free technical support.

Training
Adobe products: FrameMaker, Structured FrameMaker, Acrobat, Illustrator, Photoshop.
Hands-on classroom and on-site customized training incorporates manuals, exercises, and discussion.
Classes are tailored to all of the student’s needs. The classroom training emulates a real world
environment.
Consulting
KnowHow Pro evaluates the customers needs to find a total solution and provides project analysis,
coaching, and mentoring services.
Integration
Extensive FrameMaker, Structured FrameMaker, Acrobat, InDesign, and WebWorks knowledge assists
customers with seamless integration between products and their existing databases and content
management systems.
Regions served
U.S.: NW, SW

Mekon Ltd.
+44 (0) 20 8722 8400 1-35 St. Nicholas Way, Sutton, Surrey, SM1 1LN, United Kingdom
3www.mekon.com Fax: +44 (0) 20 8722 8500
Contact: Julian Murfitt
Adobe Authorized Licensing Center

Adobe Certified Training Provider
From off-the-shelf software, corporate licensing, training, and high-quality support, to fully integrated,
custom developed systems, Mekon works with today’s publishing technologies that drive print, Portable
Document Format (PDF), XML, and SGML solutions.The company’s publishing specialists and
software engineers develop single-source publishing systems. The company’s expertise includes SGML,
XML, unstructured data conversion from legacy formats, custom Structured FrameMaker development,
and custom application development in Acrobat and FrameMaker.
The company provides a full range of services to FrameMaker users, including technical support, system
integration, FDK development, template design, training, license management/supply, and consultation
to evaluate client workflow and production needs. The company covers a broad range of markets
including aerospace, government, professional publishing, finance, and technology companies.

Training
Adobe products: FrameMaker, Structured FrameMaker, Frame® Developer’s Kit (FDK), Adobe
Acrobat®, Adobe Illustrator®, Adobe Photoshop®
Mekon provides regularly scheduled training courses using a dedicated training suite, customized
training for client-based workflows using custom templates and applications, and on-site training
throughout Europe.
Consulting
Evaluates client’s needs, partners with other vendors for full solutions, document analysis for SGML and
XML DTD development.
Integration
System integration with existing or new database applications, on-demand printing technology, or
content management.
Customization
Extensive experience with application and plug-in development using the Adobe Acrobat SDK and the
FDK.
Regions served
France, Germany, Sweden, United Kingdom

panta rhei systems gmbh

+49 30 2601-1413 Budapester Strasse 31, 10787 Berlin, Germany
www.panta-rhei.de Fax: +49 30 26014-1413
Contact: Ute Mitschke

panta rhei systems provides IT consulting, project management, database solutions, document
management, publishing and related training courses. The company has locations in Berlin and
Karlsruhe and specializes in these areas:
• Complex data models and large databases
• High-performance search systems
• Migration of database applications into modern architecture
• Database publishing of extensive and high-standard documents
• Cross-media design and publishing of CDs, Internet, and paper documents
The company provides FrameMaker pre-sales services, including on-site visits, customer-focused
product demonstrations, technical information, and consulting. The company also provides continuing
support, plug-in development, databased publishing of extensive and high-quality documents with
Maker Interchange Format (MIF), and development of customer-focused PDFmark-statements to
provide high-quality and highly interactive PDF-documents.

Training
Adobe products: FrameMaker, Structured FrameMaker, FDK, Acrobat
Customized training manuals based on developed templates and applications. On- and off-site end-user
training on customized templates and applications. Training on FrameMaker MIF and PDFmark-
statements.
Consulting
Evaluates client’s needs, partners with other publishing providers for full solutions, trains and supports
end users through transition.
Integration
Development of professional publishing processes for publishing on-demand solutions.
Customization
Extensive experience with FrameMaker application and plug-in programming allows customization of
the authoring environment to meet each client’s specific needs. Develops solutions with PDFmark.
Regions served
Germany

reinisch GmbH & Co. KG

+49 721 66377-0 Emmy Noether Strasse 9, 76131 Karlsruhe, Germany
www.reinisch.de Fax: +49 721 66377-119
Contact: Schei Dattner

reinisch is a consultant, service provider, and outsourcing partner for a wide range of companies. The
company executes projects, takes on entire operations, and implements new system solutions covering
all areas of an up-to-date information management system. This includes comprehensive technical
documentation and translation services and creation and implementation of company-wide
documentation systems. With more than 300 employees, reinisch is an information logistics market
leader in Germany.
Through its core competence in technical documentation services and comprehensive know-how of
tools and solutions systems for document and content management, translation memory, and service
information, the company helps to make the documentation and information processes work together.

Training
Adobe products: FrameMaker, Structured FrameMaker
Customized training manuals based on developed template and applications.
Consulting
Evaluates client’s needs, partners with other vendors for full solutions, trains end-users, provides on-site
support, supports end users through transition.
Integration
In-depth FrameMaker and Structured FrameMaker knowledge allows use of third-party programs, such
as databases and content managers, for a complete, integrated solution.
Customization
Extensive experience with FrameMaker application and plug-in programming allows customization of
the authoring environment to meet each client’s specific needs.
Regions served
Germany

Teltek Systems, Inc.

888-2-TELTEK (888-283-5835 Fax: 650-261-9357
www.telteksys.com Contact: Colleen Lee

Adobe Certified Training Provider
Teltek Systems is certified by the U.S. Small Business Administration as a small disadvantaged woman-
owned business. Teltek specializes in providing services and license sales for Adobe. The company
combines real-world experience, in-depth product knowledge, a commitment to true customer-driven
service, and professional training and consulting services to provide the total solution for a company’s
software licensing and training/consulting requirements. The company specializes in Adobe enterprise
publishing products, such as FrameMaker and Acrobat.
Services include product demos and corporate briefings/seminars; pre- and post-sales support;
consulting services (SGML/XML document conversion, template design, application creation); product
training on FrameMaker and Acrobat; and consulting support to assist companies in taking their
FrameMaker documents to print, PDF, HTML, and XML.

Training
Adobe products: FrameMaker, Acrobat, Photoshop
Customized on-site training courses based on the customer’s templates and requirements.
Consulting
FrameMaker consulting. Partnering with third-party providers to provide total solutions. Additional
resources for time-critical projects.
Integration
FrameMaker integration solutions with such third-party programs as PatternStream, WebWorks
Publisher, and others.
Customization
Customized FrameMaker solution offerings for plug-ins, database publishing, XML authoring and
publishing, and technical document publishing.
FrameMaker related products

PatternStream
Regions served
US: NE, NW, SE, SW
Adobe, the Adobe logo, Acrobat, Frame, FrameMaker, Illustrator, and Photoshop are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries. UNIX is a registered trademark of The Open Group. All other trademarks are
property of their respective owners.

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Adobe FrameMaker 7.0 Solutions Guide i-1

Section 4: The Adobe Solution

Adobe FrameMaker 7.0 Solutions Guide i-2

Objections to migration ................................................................................................................8-1

Adobe FrameMaker 7.0 Solutions Guide i-3

Adobe FrameMaker 7.0 Solutions Guide i-4

FrameMaker 7.0—XML smart, enterprise ready

Solutions including FrameMaker or FrameMaker Server let you distribute information to

Adobe FrameMaker 7.0 Solutions Guide 1-1

FrameMaker 7.0 benefits

Adobe FrameMaker 7.0 Solutions Guide

Adobe FrameMaker 7.0 Solutions Guide 1-2

Organization of the Solutions Guide

2: Identifying the Business Challenges—Organizations face numerous challenges in authoring,

7: Third-party Solution Providers—This section contains a directory of independent software vendors,

8: Migrating an Enterprise to FrameMaker 7.0—Migrating to a new enterprise solution requires

9: The FrameMaker Advantage—This section provides a feature-by-feature comparison of

Adobe FrameMaker 7.0 Solutions Guide 1-3

© 2002 Adobe Systems Incorporated. All rights reserved.

Adobe FrameMaker 7.0 Solutions Guide 1-4

The challenges facing organizations in authoring, managing, and delivering mission-critical

By properly managing information, organizations can improve decision-making processes,

Organizations manage information from a variety of sources—information that is both

Adobe FrameMaker 7.0 Solutions Guide 2-1

Business challenges in usage areas

XML authoring and publishing

Adobe FrameMaker 7.0 Solutions Guide 2-2

Enterprise authoring and publishing

Adobe FrameMaker 7.0 Solutions Guide 2-3

Business challenges in vertical markets

In summary, the business challenges facing aerospace include:

Automotive and transportation

Adobe FrameMaker 7.0 Solutions Guide 2-4

• Managing information for reuse

Adobe FrameMaker 7.0 Solutions Guide 2-5

In summary, the business challenges facing government bodies include:

Adobe FrameMaker 7.0 Solutions Guide 2-6

In summary, the business challenges facing high tech industries include:

To understand the complexities of information management in manufacturing, consider a computer

In summary, the business challenges facing manufacturing include:

Adobe FrameMaker 7.0 Solutions Guide 2-7

• Providing personalized and customized on-demand information

© 2002 Adobe Systems Incorporated. All rights reserved.

Adobe FrameMaker 7.0 Solutions Guide 2-8

Section 3 suggests high-level, vendor-neutral solutions for re-architecting information

Assessing the current infrastructure

Adobe FrameMaker 7.0 Solutions Guide 3-1

Building blocks for meeting business challenges

Template-driven publishing provides several advantages:

Adobe FrameMaker 7.0 Solutions Guide 3-2

Integrated XML and SGML authoring and publishing

Features for managing large documents

Single-source, multichannel publishing

Platform integration with existing infrastructure and workflows

Furthermore, an enterprise publishing platform must integrate with an organization’s other

Solutions in the key usage areas

Adobe FrameMaker 7.0 Solutions Guide 3-3

XML authoring and publishing

XSLT—Extensible Stylesheet Language Transformations (XSLT) is a standard programming language

Adobe FrameMaker 7.0 Solutions Guide 3-4

Designing the solution

Consider the following general user models for server-driven publishing: