Actions:

By selecting any one hotel in the LIVE OS dashboard the actions widget is displayed on the left hand
side of the LIVE OS dashboard.
The Actions widget creates call-to-action items to help simplify your workflow. It also allows you to
respond effectively to these action items immediately from the LIVE OS dashboard.
Actions widget analyses your data continuously and recommends specific actions.

Figure 1. Shows Different Actions

Note: You can collapse the Actions widget to the left of the dashboard by tapping (clicking) on the
icon at the top-right corner of the widget. The total number of actionable items is displayed on
the Actions bar within a Red circle in the collapsed mode. In order to expand the Actions widget
you can tap (click) on the icon.

Figure 2. collapsed Actions mode

The Figure1 above shows the list of all subscribed actions is displayed in the Actions widget. For
every action, the number of instances where there is a recommendation provided by the system, is
counted and displayed as number of instances beside each action (as can be seen in the above
figure).

Note: Each instance of a recommendation can be for a single day or different instances on
different days for different room types/channels.
(I) Rate Recommendation:
The Rate Recommendation action recommends the system with the rate suggested by the RMS
system like Booking Suite, EzRMS or IDEAS based on the settings defined by you for the selected
time period.
The Rate Recommendation action item appears only when the RMS has sent any recommendation
or at least one recommendation is still pending or has not been actioned.
To open the action, tap (click) on the Rate Recommendation action in the Actions widget.

Figure 3. Rate Recommendations

 A checkbox is provided for you to select a recommendation and accept it. Accepting a
reservation performs the Manage Rates->Property view update.
 All dates are displayed under the Date column for which RMS has available
recommendations.
 Room Type / Room Type & Rate Plan: Room Type is displayed for BookingSuite and
Room Type & Rate Plan for EzRMS or IDEAS. The room type and rate plan refers to your
property room type and rate plan.
 Current Rate: Displays the current rate of a room type or room type & rate plan
combination for a particular date that is already updated.
 Suggested Rate: This is the recommended rate from RMS.

Notes:
1. Rate Recommendation is applicable only for subscribed users. The RMS uses its own logic
considering the shopped data for the client hotel and competitors, market factors etc. and
 suggests the recommended rate for each day and room type or room type & rate plan
combination in the Suggested Rate field.
2. In case of EzRMS or IDEAS, the recommendation is for the base room type and rate plan
combination and the suggested rates are based on weightage calculations.
3. icon appears if the Suggested Rate is either equal to or greater than the Current Rate
for any particular date.
4. icon appears if the Suggested Rate is less than the Current Rate for any particular
date.

Figure 4. Manage the rates for particular day by clicking on update.

In case, you want to change the values for different rate plans of your hotel:
1. Select a date(s).
2. Tap (click) on the View Detail button. This opens up the Manage Rates screen, where all
the days suggested for rate change are displayed. In case, you want to edit some of the rates
from the suggested rates, those changes can be made and saved.

The system also allows you to accept the rates as it is recommended for each date and room type
combination by tapping (clicking) on the Update button.

Note: The rate recommended for a date and room type is applicable for all the rate plans of
your hotel.
(II). Channel Access Failed:

Figure 5. shows number of Channel Access Failed

  It is an action present in the LIVE OS Dashboard. It allows us to take actions against the
instances where the channel access has failed due to invalid username and password.
 By clicking on the Channel Access Failed action we will get a dashboard which contains
mainly three fields such as Channel, Failure Type, and Action.
 Channel: It shows the name of the Channel.
 Failure Type: It shows the reason behind the Access Failure

ACTION:

Figure 6. the figure shows change password option

Action: It is a button called change password, by clicking on this it redirects us to small alert box it
contains to fields username and password and we need to enter the correct password and username
to get connected to the channels.

Notes: All the failed updates which are pending for the last 4 days are pushed to a
channel once the channel access is established with validated the updated password from a user.
In case you wish to re-push the updates which are more than 4 days old, contact our Support
Team at support@erevmax.com for further assistance.
(III). Unmapped Reservation Room Type

Figure 7. Unmapped Reservation Room Type

 It is an action present in the LIVE OS Dashboard.

 The room type for which the reservation made from the channels may not be mapped to PMS
of the hotels or not defined previously in system. Those Unmapped Reservations should be
mapped correctly as per the pre-defined mapping created between the channel and PMS
room types.
  Using this action we can map any of the unmapped room type directly so that in future all the
reservations coming from that reservation room type can be mapped automatically. This
action also informs you about any new channel room type created at the extranet.
 The action allows you to view a list of all channel reservation room types for which
reservations have been created and are unmapped and also allows you to map such room
types with the channel room types already defined in the system.
 This action has 3 fields namely Channel, Reservation Room Type and Channel Room Type.
 Channel: It shows the name of channels.
 Reservation Room Type: Shows the type of the room that is mapped examples: Junior suite
flexible, deluxe room with double bedroom etc.

CHANNEL ROOM TYPE:

Figure 8. Different channel room types

In this Channel Room Type We find different types of rooms to which we need to map our rooms.

To map a reservation room type with a channel room type:

Select a channel room type from the Channel Room Type drop down.

Tap (click) on the Save button.

(IV) Reservation Delivery Failed

This feature of action is available for those who are subscribed to reservation delivery module. It will
give you to handle the failed reservations to your PMS/CRS directly from the Live OS.

This action is used to track the reservation delivery failed to be delivered to the PMS .The PMS can
accept the reservation directly by giving PMS confirmation ID or they can re-push the reservations.

The failed reservation is given the action and the count instance of it is displayed beside the action.
 Figure 9. Reservation Delivery Failed

The following information is displayed in the expanded view of the Reservation Delivery Failed for
each of the failed reservations:

1. Check-in: Guest check-in date.

2. PMS Confirmation ID: Input box to provide the PMS Confirmation ID. The name of the
channel on which the reservation has failed is also displayed.
3. Failover Reason: Reason for delivery failure received from PMS/CRS e.g. “Connection
Failure” when the reservation is not delivered due to connectivity issue with the PMS/CRS.
4. Total: Total reservation amount in hotel currency.

Actions: Tap (click) on the button to open the Reservation Details popup for a failed
reservation.

The re-push button will re-push the failed reservation to those which is applicable. On re-push a
success message is displayed in Green colour at the top of the screen and the reservation disappears
from the list of failed reservations in the Actions widget on dashboard. If the re-push fails, an error
message is displayed in Red colour at the top of the screen.

You can sort the failed reservations on any column except Actions.

In case there is only one failed reservation in the list, then the Reservation Delivery Failed option
disappears from the Actions widget once that reservation is pushed successfully.

When you tap (click) on the Actions button for a failed reservation, the corresponding
Reservation Details popup opens up. (Figure1)
 Figure 10. Reservation Details pop up

On click of accept button the reservation is accepted with PMS confirmations ID and after that the
count of failed reservation is reduced by one in actions and it disappears from the list of failed
reservations in the actions.

When you provide the PMS Confirmation ID in Reservation Details popup, the PMS
Confirmation ID starts displaying adjacent to the Hotel PMS ID.(Figure 2)

You may accept multiple failed reservations in one go from the dashboard:

Select the reservations by selecting the corresponding checkboxes.

Tap (click) on the Accept button.

Figure 11. Reservation Delivery Failure on submission of PMS confirmation Id

Once accepted, all the selected reservations disappear from the list of failed reservations.
(V) Pending Guest Request:
If customer request for extra facility that may be provided by the hotels or may not be provided those
request are the Pending guest request. The number of requests that are queued up and awaiting
action from your end is displayed just beside Pending Guest Request action.
It helps you to track and manage the requests made by your guests via Booking.com while creating
reservations directly from the LIVE OS dashboard. Alternatively, you may also access the pending
requests from the Reservation Reports module. It helps you to view and reply to your guests
request quickly and easily.

Notes: This action is available to you in the Actions widget if you are subscribed to
Bookings.com.
To open the action, tap (click) on the Pending Guest Request action in the Actions widget.

Figure 12. List of Pending Guest request

The list of Pending Guest Request is displayed in ascending order based upon check-in dates.

Each request displays the following information:

 Channel: Name of the website through which the reservation and the request have been
submitted by your guest. Currently only Booking.com supports this feature.
 Request Details: Summary of the guest’s request e.g. meal plan, booking date etc.
 Check-in: The date on which your guest is expected to arrive at your property.

 Detail Icon: When you tap (click) on the icon next to Check-in column, it shows the
Reservation Details for each pending request.
 Figure 13. Reservation Details

 Action: This is a drop-down list that allows you to manage the requests and respond to your
guests immediately. Select a relevant action from the various options that are available in the
drop-down list and convey a notification directly to your guest. The various actions available
are:

 Accept Free of Charge: Select this action if your guest can avail the requested service free
of charge. Tapping (clicking) on this action from the Action drop-down opens a popup that
displays the details of the guest request. You may provide your comment (optional) in the
comment input box and tap (click) on the Accept button.

To close without accepting, tap (click) on the button at the top-right corner of the popup.

Figure 14. Request accepted with some comments and free of cost
  Accept with Extra Cost: Select this action if your guest is required to be
charged separately for the requested service.

Figure 15. Request accepted with some comments and extracost

 Request on Arrival: Select this action if your guest needs to make the request at
the time of arrival at your property.
 Deny Request: Select this action if you cannot provide the service requested by
your guest.

Figure 16. Request denied with some comments

 Others: Select this action if you cannot respond to the request by selecting any of
the above 4 actions.

Notes:
1. The count of pending guest request gets reduced every time you accept or deny a request or
submit your comment.
2. You can select all the above actions for pending guest requests from the Reservation Details
screen as well.
 Figure 17. List of request in drop-down

(VI) No Show/Invalid Credit Card:

This helps you to communicate with Booking.com in real time in case your guest does not show up or
the credit card information provided by the guest is invalid. This is important since Booking.com
expects the hotelier to share the no show or invalid credit card information.
The No Show/Invalid Credit Card action displays a list of all reservations from Booking.com within
a selected time period. This is used to maintain a clear communication between the channel and your
property.

Notes:
1. The No Show/Invalid Credit Card action is available only if you are subscribed to
Booking.com.
2. Unlike other action items, No Show/Invalid Credit Card does not display the number of
items to be actioned.

Figure17. No Show/Invalid Credit Card

For every reservation received from Booking.com, the following summary information is displayed
when you expand the No Show/Invalid Credit Card action item:
 Channel (ID): Booking.com along with the reservation ID.
 Guest Name: Name of the guest.
 Check-in: Check-in date of the guest.
 Detail: Detail icon to view the Reservation Report of a particular reservation.
  No Show: Checkbox to mark a reservation if the guest fails to turn up. This option is
available from the date of arrival.
 Invalid Credit Card: Checkbox to mark a reservation if the credit card information of the
guest is not valid. This option is available from the date of booking.

Note: You may delete a reservation by tapping (clicking) on the icon provided with
each reservation in the No Show/Invalid Credit Card window.
Only those reservations are displayed for which the checkout date is not yet reached. Once a check-
out date expires, the corresponding reservation does not display anymore in the summary view.
To report to channel:
1. Select the No Show checkboxes for all those reservations for which the guests have failed to
turn up.
2. Select the Invalid Credit Card checkboxes for all those reservations for which the
information of the guest credit cards are not valid.
3. Tap (click) on the Report button.

Notes:
1. Once reported, a reservation does not display in the summary view any more.
2. The summary view offers a search option to search more number of reservations based on
guest name, channel-id etc.
3. Reservations can be filtered based on check-in date (start/end) also.
To search reservations:
1. Provide a search string in the Search by input box.
2. Select a start date for check-in from the calendar provided.
3. Select an end date for check-in from the calendar provided.
4. Tap (click) on the Go button.

Note: To clear a search criteria, tap (click) on the Clear button.

Clicking on the icon opens up the Reservation Details popup for a reservation displayed in the
summary view of No Show/Invalid Credit Card action.
View Detail:

Figure17. Reservation Details with report to channel with No Show/Invalid Credit Card
  The Checkboxes for No Show and Invalid Credit Card are available at the bottom of the
Reservation Details popup for you to mark and report to the channel.
 On selecting any one checkbox as No Show or Invalid Credit Card it appears as disabled
in the Reservation Details popup as well as in the No Show/Invalid Credit Card tab of
Reservation Reports module.

Figure18. shows the checked check-box in report to channels

All reported reservations disappear from the No Show/Invalid Credit Card screen even if it is
reported as No Show. In case, a reservation is reported as Invalid Credit Card, at first it
disappears from the summary view of the No Show/Invalid Credit Card action, but reappears
when a modification is made for the credit card information.

Rate Parity Instances:

The Rate Parity Instances feature helps you to keep a track of your rate with another OTA. It
helps you compare your rates with other websites whether you are selling at higher or
lower rates. It shows check-in date, room type along with avg. Nighty Rates.
 Figure 1- Rate Parity Instance Dashboard

You can delete and/or forward these logs to other one via mail. You can find this by clicking
on the start messaging icon. There you will find a To column box where you can enter e-mail
id of the one or more recipients as shown in Fig 2. Recipients can find received mails in their
respected notification sections.
 Figure 2. Survey to respond messaging box.

Surveys to Respond:
If a user is subscribed to GuestRevU then he/she will be able to take part in Surveys which can be
found in Surveys to Respond log of the Action Dashboard of your LIVE OS interface.
 Figure 1- Review to Respond Dashboard

User can also respond to a survey by selecting check box corresponding to the surveys and click on
reply. A pop-up response would be shown like below.

You can also delete the response/surveys in the same manner directly from here by tapping
(clicking) on the icon. A pop-up response would be shown like below.
User can also send messages by clicking on the start messaging icon. There you will find a To
column box where you can enter e-mail id of the one or more recipients as shown in Fig 2.
Recipients can find received mails in their respected notification sections. This facility is applicable
both at chain as well as individual hotel level.

Figure 2. Survey to respond messaging box.

Reviews to Respond:
If a user is subscribed to GuestRevU then he/she will be able to write and/or read reviews which can
be found in Reviews to Respond log of the Action Dashboard of your LIVE OS interface.

Figure 3- Review to Respond Dashboard

User can also review the guest reviews and respond to them directly by selecting check box and
reply to them. A pop-up response would be shown like below.

You can also delete the response in the same manner directly from here by tapping (clicking) on the
icon. A pop-up response would be shown like below.
User can also send messages by clicking on the start messaging icon. There you can find To
column box where you can enter e-mail id of the one or more recipients. Recipients can find
received mails in their respected notification sections. This facility is applicable both at chain as well
as individual hotel level.

Channel Under Maintenance:

User (both hotel and Chain level) will be able to view the Channel Under Maintenance screen which
can be found in Channel Under maintenance log of the Action Dashboard of your LIVE OS interface.
Start Date & Time of maintenance along with message is displayed there. User will be able to view all
the failover caused due to Channel Under Maintenance at a same place.

Figure 4- Channel Under Maintenance Dashboard.

User can also send messages by clicking on the start messaging icon. There you can find To
column box where you can enter e-mail id of the one or more recipients as seen in Figure 3.
Recipients can find received mails in their respected notification sections.

Note- In case of any direct extranet update, the same needs to be done on CM Web.

Figure 5. Channel Under maintenance messaging box.

Unread Shopping Reports: User will be able to view the Unread Shopping Reports for different
hotels of a chain directly from the Chain Level Dashboard. The Unread shopping report will show the
list of hotels for which the unread shopping reports are available. This Unread Shopping Reports
action will only show the files which are generated today. It will show both the ODS and Managed
Reports file.
 Figure 6. Unread Shopping Reports

Closed Days on Brand.com: The Closed Room(s) on My Site action appears for the shopper and
channel manager user based on their subscription to brand.com and applicability of this action. This
action appears as and when your brand site/hotel website is closed but its open on other channels.
Using this action user can make sure that they are not missing any opportunity on brand.com.
Following is an example screen of how the chain level “Closed Room(s) on My Site screen will look
like:
Figure 7. Closed Room(s) on My Site
Booking.com Opportunities:
User (both hotel and Chain level) will be able to find Booking.com Opportunities in Action Dashboard of LIVE
OS interface. It is a smart way to grow your business. This opportunity centre is provided by
Booking.com.

Figure 8. Booking.com Dashboard

By clicking on any of the opportunities given, it will redirect to admin page of Booking.com where
authorised user can log in. This is called Extranet Network of Booking.com as shown in Figure 9.
Figure 9. Login Page of Booking.com