QUESTIONNAIRE

Respected Respondent, I Arun Kumar l, student of M.B.A studying in KCL-

IMT JALANDHAR.As a part of my curriculum I am doing project on “STUDY ON
CUSTOMER SATISFACTION OF PATANJALI PRODUCTS IN JALANDHAR”. So
please take some time out of your schedule to fill this questionnaire.

Kindly fill up the following questionnaire:-

 Name :-______________________________________
 Mobile No :-____________________
 Email id :-____________________
1.What is your Gender?
(a) Male (b) Female

2.What is your Age?

(a) Below 20 (b) Between 20-30 (c) Between 30-40 (c) Between 40-50 (d)
Above 50

3.What is your Occupation?

(a) Student (b) Entrepreneur (c) Working (d) Retired

4.Marital Status.?
(a) Married (b) Unmarried

5.What is your Monthly Salary?

(a) Upto 20,000 (b) 20,001-40,000 (c) 40,001-60,000 (d) Above 60,000

4. In which area do you live?

MODEL TOWN J

JAWAHAR NAGAR

ADARSH NAGAR

GARHA ROAD

Others

5. How frequently do you purchase Patanjali products ?

Seldom Often Always

6. Which Patanjali products do you use? (Please √ more than one if applicable)

FMGC AYURVEDIC

If others, Please mention ____________________________

7.Please express how much do you agree or disagree with respect to reasons for purchasing
Patanjali products, where

“1 is strongly disagree”, “2 is disagree”, “3 is neutral”, “4 is agree” and “5 is strongly agree”.

Reasons for purchasing Patanjali Products 1 2 3 4 5

Reasonable Price
Good quality
Health Benefits
Availability
Brand Image
Informative
Brand Image of Baba Ramdev
Indian Brand
Advertisements

8. Have you ever complained about a product?

Yes No

If yes, were your complaint redressed?

Yes No

9. How satisfied are you with the Patanjali products for the following characterstics :-

Dissatisfied Partially satisfied Satisfied

Low Price
Better quality
Benefits
Natural products
Customer Service

10. Overall, how satisfied are you with the Patanjali products on a scale of 1-5 (1 being least
satisfied and 5 being most satisfied)?

(THANK YOU)