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  • JMS Process Map: Customer Satisfaction

    Enviado por

    Angie Guerrero
    24 visualizações1 página
    The document is a process map for JMS that was revised on March 20, 2017. It outlines the key processes involved in customer satisfaction, including sales, engineering, purchasing/receiving/inventory, outsourced processes, quality control, shipping, support processes, quality management systems processes, and leadership and planning processes. The map shows the process owners for each step and how the different teams and functions interact to provide products to customers.

    Descrição original:

    Process Map

    Título original

    JMS Process Map 031717

    Direitos autorais

    © © All Rights Reserved

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    PDF, TXT ou leia online no Scribd

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    The document is a process map for JMS that was revised on March 20, 2017. It outlines the key processes involved in customer satisfaction, including sales, engineering, purchasing/receiving/inventory, outsourced processes, quality control, shipping, support processes, quality management systems processes, and leadership and planning processes. The map shows the process owners for each step and how the different teams and functions interact to provide products to customers.

    Direitos autorais:

    © All Rights Reserved
    Baixe no formato PDF, TXT ou leia online no Scribd
    Sinalizar o conteúdo como inadequado
    24 visualizações1 página

    JMS Process Map: Customer Satisfaction

    Enviado por

    Angie Guerrero
    The document is a process map for JMS that was revised on March 20, 2017. It outlines the key processes involved in customer satisfaction, including sales, engineering, purchasing/receiving/inventory, outsourced processes, quality control, shipping, support processes, quality management systems processes, and leadership and planning processes. The map shows the process owners for each step and how the different teams and functions interact to provide products to customers.

    Direitos autorais:

    © All Rights Reserved
    Baixe no formato PDF, TXT ou leia online no Scribd
    Sinalizar o conteúdo como inadequado
    de 1

    JMS Process Map Rev.

    02 – 3/20/17

    Customer Satisfaction

    Sales Engineering
    Process Owners
    Owner-Sales Manager Owner-QA Manger

    Owner-Engineer Owner- Plant Mgr.


    Customer Requirements

    Provision of Products
    Purchasing/ Outsourced Owner- Purchasing Mgr. Owner- All Managers
    Receiving/ Processes
    Inventory Owner – MIS / Maint

    Cut Team Solder/ Quality Shipping


    Welding Potting Assembly
    Braze Control

    Support Process QMS Process

    Continual Improvement Internal Audit Mgmt. Review

    Training Maintenance/Infrastructure CAR Doc. Control

    Calibration Leadership

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