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Mitchel R. Taylor
Background
requires nurses to put other individuals’ needs first before their own which can lead to their own
physical and mental neglect (Saleh, Awadalla, El-masri, & Sleem, 2014). Among those,
emergency room nurses are the most likely to experience high stress and emotional strain on the
emergency nurses have experienced moderate to high levels of compassion fatigue and anywhere
from 55-85% of nurses in any department will develop compassion fatigue of some level or
another in their career (Hooper, Craig, Janvrin, Wetsel, & Reimels, 2010). The percentage of
nurses that are statistically liable to compassion fatigue is alarming and high compared to other
helping professions.
Compassion fatigue is on the rise among nurses. Some of the defining characteristics of
compassion fatigue include fatigue and exhaustion. In the last year, 21% of employees in the
health care providing profession reported that the amount of overtime that they were required to
work had increased adding to their exhaustion (Hooper et al., 2010). This statistic has
consistently been on the rise for the past several years and has been particularly significant
concerning nurses. Increased overtime and workload has a direct positive correlation to the
of which nurses are subject to experiencing on a regular basis. In another study, a group of 282
health care providers were evaluated, 82% of whom were caring for traumatized clients, at least
55% percent of them met at least one criteria for PTSD and about 15% percent of them met all
THE IMPACT OF COMPASSION FATIGUE 3
three criteria of PTSD as defined in DSM-IV (Kiley et al., 2018). PTSD is one of the symptoms
that commonly leads to compassion fatigue. Nurses, especially ER or trauma nurses, care for
traumatizing case loads which takes a toll on emotional stability and exhaustion. The sometimes
harsh environments and challenges associated with nursing leaves nurses vulnerable to other
Significance
A higher prevalence of compassion fatigue among nurses influences them to leave the
profession exacerbating the existing nurse deficit turning the problem into a worsening cycle. In
a study of 460 health providers, 56% reported having high amounts of emotional exhaustion, a
key symptom of compassion fatigue, 50% of them considered quitting their jobs (Kiley et al.,
2018). This will in turn put more workload and stress on the remaining nurses and increase the
prevalence of compassion fatigue. This is potentially catastrophic because the current nurse
workforce is aging which will result in a high percentage of nurses retiring within the next 5-15
years. This will increase an already high nursing shortage in the country and further add to the
increase of compassion fatigue within the existing nurses. A survey conducted by the National
Council of State Boards of Nursing and The Forum of State Nursing Workforce Centers revealed
that 55% of the RN workforce in the country is 50 years old or older (National Council of State
Boards of Nursing, 2015). An increasing nurse shortage will then increase overtime and
workload requirements placed on each individual nurse. Increased overtime in the workplace,
aging population which increases the workload of healthcare workers such as nurses. By 2030,
the Baby Boomer generation will require substantial amounts of health care and more medical
THE IMPACT OF COMPASSION FATIGUE 4
professionals to accommodate for the needs of an older population or they will exhaust current
resources and healthcare professionals (Knickman & Snell, 2012). This will increase the
prevalence of compassion fatigue in existing healthcare workers as they are forced to increase
Medication errors among nurses are sometimes caused by the effects of compassion
fatigue. Sleep deprivation and fatigue increase the likelihood of medication errors and patient
safety compromise (Kolthoff & Hickman, 2016). Some of the hallmark symptoms of compassion
fatigue are difficulty sleeping, emotional and physical exhaustion and even confusion which are
of concern when dealing with potentially harmful and even lethal medications. Fatigue, lack of
sleep and confusion can greatly disrupt the brains ability to preform calculations and inhibit the
ability to notice mistakes. This decreased ability to function by a nurse puts all the patients under
the nurse’s care in a vulnerable position and leaves them at risk for being a recipient of
medication errors. Compassion fatigue debilitates a nurses’ abilities and decreases the nurse
The Neuman systems model provides a holistic perspective that centers on actual or
potential stressors that could be detrimental to a person’s health or wellbeing as well as the
response that is elicited as a result of those stressors. In dealing with stressors, Neuman’s theory
utilizes primary, secondary and tertiary interventions to cope with stressors and reduce them
altogether (Skalski, DiGerolamo, & Gigliotti, 2006). The Neuman systems model views the
subject as a unique system with its own equipped responses to stressors. There are a variety of
Stressors exist that are both known and unknown that can affect a subject. In response to
stressors that result in a negative outcome, people develop a set of defenses that provide
protection called a line of defense (Verberk & Fawcett, 2017). A normal line of defense which
demonstrates what is a normal state for the subject, and a flexible line of defense which is a
protective buffer for the subject’s normal state (Turner & Kaylor, 2015). The flexible defense
might include, social support, hardiness, religion, beliefs, and any other number of variables. If a
stressor is too strong for the flexible line of defense, it will break through that line of defense and
provoke reactions such as stress and illness that are not normal for the subject.
compensation creating balance. The Neuman systems model suggests that the subject is in a
dynamic, constant energy exchange with the environment around it (Neuman, 1996). Different
energies, including stressors and variables, affect the balance of a system. When the balance is
thrown off, it means that either the input or output exceeds demand and the compensational
The Neuman systems model focuses on prevention as the primary intervention and then
utilizes secondary and tertiary intervention afterwards. Primary, secondary, and tertiary
interventions focus on preventing stressors, and the responses they elicit, from having negative
effects on the subject (Turner & Kaylor, 2015). Primary intervention takes place before a stressor
effects the subject and prevents a reaction from happening all together. Secondary intervention
takes place after the patient has reacted to a stressor and involves preventing it from getting
worse and causing further damage and then removes the stressor. After a subject has been treated
with secondary intervention, then tertiary intervention attempts to recover the subject to stability
The Neuman systems model acknowledges that there are numerous stressors, all with
different potentials to affect a subject. Those stressors can influence an individual in a constant
setting or abrupt force (Skalski et al., 2006). Work environment, fatigue, sickness, trauma and
stress are a few examples of those stressors. Specifically, increased overtime and workload have
been identified as key stressors that cause compassion fatigue (Maytum, Heiman, & Garwick,
2004). When healthcare professionals do not have enough time away from work to relax and
engage in personal interests then work as a stressor itself has the potential to cause damage.
Nurses work long hours under stressful conditions resulting in fatigue, injury, and job
dissatisfaction (Stone, Hughes, & Daily, 2008). If a subject’s flexible line of defense cannot
buffer the intensity of these stressors they can elicit certain responses, such as quitting. The
Neuman system model suggests that the flexible line of defense is easily broken depending on
the number and intensity of stressors (Neuman, 1996). Dissatisfaction, fatigue and injury are
some of the many stressors that may provoke such a response as quitting, and lead to a declining
nurse workforce.
Patient safety is threatened as a result of compassion fatigue. Safety is one of the most
important feelings that a patient wants and needs to have when inside a healthcare facility. This
safety is compromised when healthcare professionals are not mentally or physically healthy. The
probability of health care provider based medical errors increases substantially when their own
needs are not being met (Stone, 2008). When health care professionals have needs that are not
met, their internal environments cannot compensate for the demands required thus throwing
them out of balance. Maintaining a healthy balance is a key competent in dealing with stressors
THE IMPACT OF COMPASSION FATIGUE 7
in the Neuman systems model (Turner & Kaylor, 2015). An imbalanced internal system makes
providers more susceptible to compromising patient safety by inadequate care, medication errors
or misdiagnosis.
systems model aims to treat this issue with primary, secondary and tertiary interventions
(Neuman, 1996). The Neuman systems model views primary prevention as the first action to
dealing with stressors. Primary preventions goal is to prevent injury and complication before
they can happen by preventing exposure or opportunity to the causative agent (Jansen et al.,
2017). Compassion fatigue, like other injuries or complications has a causative agent which are
stressors. Primary prevention is the primary focus in dealing with those stressors. If this is
Research Methods
increased patient safety, patient care, and a decrease in the nursing shortage through primary
prevention. The Neuman systems model identifies stressors as a key component, as well as
primary prevention as a way to deal with stressors. As stressors that cause compassion fatigue
are identified then primary prevention strategies can be constructed to prevent compassion
fatigue and the phenomenons that result from it such as medication errors, compromised safety,
Research Design
This study will be a quantitative study using a correlational design. Quantitative research
utilizes a controlled design to evaluate phenomena through precise statistical data (Rutberg &
Bouikidid, 2018). Quantitative studies require a large number of participants in order to give
THE IMPACT OF COMPASSION FATIGUE 8
statistically relevant information. They can be used to evaluate and make generalizations about
the population of interest and suggest a final course of action. A correlational design examines
the relationships among variables (Grove, Gray, & Burns, 2014). In evaluating phenomena, it
can connect certain variables together suggesting that a causal or influential relationship may
exist by identifying positive and negative correlations. These studies frequently use
questionnaires, poles, and surveys to obtain their information and data. A quantitative
correlational design was selected for this study for several reasons. This design will help identify
relationships between stressors that cause compassion fatigue. It will also identify any positive or
negative correlational relationships between those stressors and medication errors, compromised
Research Population
The research population for this study will be registered nurses in the state of Idaho. The
state of Idaho was selected to maintain a geographically enclosed area with the same state
nursing regulations and for geographical efficiency of the researchers. This study will include
nurses who have worked a minimum of two consecutive years. This is because compassion
fatigue is a condition that results from a buildup of stress over an extended period of time.
Nurses not having worked a sufficient amount of consecutive time may not have worked long
enough to experience compassion fatigue or some sort of reaction to prolonged stressors. This
study will include nurses who are work full time. Nurses who work full time are more constantly
exposed to the stressors leading to compassion fatigue that want to be identified and are more
Registered nurses who have been diagnosed with a mental illness prior to working as a
nurse will be excluded from the study. It is common that compassion fatigue can lead to mental
THE IMPACT OF COMPASSION FATIGUE 9
illnesses which is a point of interest in this research. But, nurses who already have a mental
illness have other variables affecting their stability which could skew the desired results and data
in this study. Nurses who work in family practitioner offices, the operating room, and clinics are
excluded from the study. Nurses in these settings are excluded from the study because these
environments are often slow paced, without emergency or trauma situations, and eliminate many
of the stressors that lead to compassion fatigue that will be evaluated. Nurses working on their
own research at these hospitals will be excluded from the study. Nurses involved in research are
not specifically providing individual patient care which is needed in this study because focusing
on research rather than individualized patient care will take away from experiencing the stressors
that lead to compassion fatigue. This study will require a large sample size to acquire sufficient
data. This study will require 1,200 nurses to participate. For the purpose of the study, the first
1,200 participants to respond will make up the data sample and further information from
The method of research for acquiring data in this research will be a survey. The
researchers will collaborate with hospital administrators and the IBR committee in each hospital.
The survey will then be given to nurse managers and the survey will be sent to all nurses within
those hospitals who meet the inclusion and exclusion criteria via email with a link that will take
participants to a secure site with a Qualtrics survey. The survey will then be submitted by
participants and collected, and the data compiled. The survey will consist of questions requiring
the participant to answer yes or no and the use of Likert scales. Data will be measured and
evaluated by recording the answers from each survey and tallying up the numerical data. The
THE IMPACT OF COMPASSION FATIGUE 10
compiled data will then be statistically analyzed, and statistical correlations will be identified
Ethical Considerations
Informed consent will be obtained by facility directors and individual participants within
the facilities. Informed consent requires that the participants in the study understand how and
why the study is being performed (Grove et al., 2014). Nurses in this study are the population at
risk for not being properly informed of the purposes and methods of the study. In order to
eliminate this potential error, prior to participating, participants in this study will understand
exactly how this study will be performed. They will know who is conducting the study and what
the data collected will be used for. They will know exactly how the study will affect them and
what the potential risks are of participating in the study. Participants will be allowed to ask any
questions they desire and will be given any information about the study that they need. Each
participant will need to verify understanding of the instruction about the study and sign a consent
Confidentiality will be provided to all facilities and participants included in the study.
participants (Grove et al., 2014). Nurses and hospitals in particular will be sharing personal
information and are at risk in this study which puts them into potential risk as well. Many
healthcare facilities and nurses may decline to participate in the study if they feel that shared
information can be linked back to them as it may hurt their reputation and business. Likewise,
employees may not be willing to participate and may not be honest with the information they
provide if they feel like their input might be traced back to them and affect their careers or social
will be mentioned in the study. The survey will be submitted to a secure website after completion
that only the researchers have access to. Confidentiality of both the facilities and participants will
Beneficence is a priority in this study aimed at improving patient care and improving
conditions for working nurses. Beneficence is working for the improvement of those being
studied and above all, doing no harm (Grove et al., 2014). Nurses are the participants being
studied in this researched which puts them at greatest risk of being harmed in this study. In this
study participants will be treated with respect and no actions that may harm them as a result of
the study will be taken. The aim for beneficence in this study is to identify information allowing
for the decrease of stressors leading to compassion fatigue. This will lead to the improvement of
patient care and safety and the decrease in the nurse work force.
Annotated Bibliography
Abbaszadeh, A., Elmi, A., Borhani, F., & Sefidkar, R. (2017). The relationship between
“compassion fatigue” and “burnout” among nurses. Annals Of Tropical Medicine &
These four authors are colleagues at the Shahid Beheshti University of Medical Sciences
in Tehran, Iran. They all work in the School of Nursing and Midwifery as instructors.
They conducted a qualitative study using a descriptive correlative design to distinguish the
relationship between burnout and compassion fatigue among nurses working in ICU units
within different hospitals in Tabriz, Iran. A strength of this study was the resemblance of
the sample population to the actual population. They used two-stage cluster sampling to
obtain the sample population for the study to ensure that an equal number of nurses from
different hospitals were randomly selected. One weakness of this study was the small
THE IMPACT OF COMPASSION FATIGUE 12
sample size selected to participate in the study. 191 participants were selected which is
minor to the high number of participants that a descriptive correlational study requires.
This is a high-quality study because it is easily replicable and the methods in the study are
clear and uncomplicated. It can also be easily generalized to the broad population of
nurses because the sample was taken from many different hospitals rather than from just
one or a few. This study can be used by hospitals and clinics that employ nurses by
helping them predict compassion fatigue and burnout within their facilities and make
adjustments to prevent it. The intended audience for this study are hospital administrators,
instructors, and nurses. The link between this study and the impact of compassion fatigue
then the negative effects that it will have on patient care will decrease.
Lobo, V. M., Ploeg, J., Fisher, A., & Peachey, G. (2017). Critical care nurses’ perceptions of the
These four researchers have their doctorate degrees and work at McMaster University in
Hamilton, Ontario, Canada. They all work as clinical lecturers in the School of Nursing
and Dr. Ploeg is the scientific Director of the Aging, Community and Health Research
Unit. This study is a qualitative study using an exploratory design to interview 28 full-time
nurses who work in critical care. The purpose of the study was to explore and evaluate
critical care nurses' perceptions on the outcomes of working overtime. The sample
population of nurses from critical care units were selected from 11 different hospitals in
Ontario, Canada. A strength in this study is that participants were taken from 11 different
critical care units to sample a wider population and evaluate diverse perceptions in
different locations. A weakness and limitation in this study is that qualitative data was
THE IMPACT OF COMPASSION FATIGUE 13
received by self-report in interviews. This may have made participants reluctant to report
the negative outcomes and mistakes that resulted from their own. This is a high-quality
study because the results have a greater transferability and can be generalized more easily
because of the larger diversity of hospitals that participants were selected from. The
findings in this study are useful because it provides detailed explanations and testimonials
of experiences from nurses who have directly experienced the negative effects of working
overtime. These findings can help promote a reduction in required overtime work hours
and improve conditions for nurses. The intended audience for this study are facilities that
employ nurses such as hospitals and clinics. This literature links to the impact of
compassion fatigue and patient care because extended work overtime is a key variable in
Saleh, A. M., Awadalla, N. J., El-masri, Y. M.., & Sleem, W. F. (2014) Impacts of nurses’
These four authors are colleagues at Mansoura University, Egypt. They work in different
departments including the Department Chest Medicine and Sleep Disordered Breathing
Unit, Public Health and Community Medicine and the Nursing department. They
objective of this study was to explore the impact that nurses’ circadian rhythm sleep
nurses were selected at the Oncology Center of Mansoura University and were given a
series of questionnaires. A strength that this study had was that the results were
meticulously analyzed and organized into easily readable and applicable statistics and
THE IMPACT OF COMPASSION FATIGUE 14
concluded with a convincing P value with p= 0.02. A weakness of this study was its
relatively small sample size for a quantitative study. Another limitation of this study was
that it was done within a single facility providing little diversity between nurses. This
study is a moderate-quality study because the study lacks diversity with the sample
population inhibiting the results from being generalized to the broad population. The
intended audience of this study are researchers and facilities that employ nurses and will
help them identify the correlation between fatigue, sleep disorders, and depression with
medication errors and compromised patient care. This will help them create new policies
to improve nursing work environments and schedules. This literature links to the impact of
compassion fatigue and patient care because compassion fatigue can lead to medication
Steege, L. M., & Rainbow, J. G. (2017). Fatigue in hospital nurses, “supernurse” culture is a
Dr. Steege and Dr. Rainbow both have their doctorate degrees and work together in the
research team studying human factors and ergonomics in healthcare systems of which
Jessica is a part of. In this study the researchers conducted a qualitative exploratory
design. The purpose of the study was to explore nurse identified sources, barriers to
addressing, and consequences of fatigue. Interviews with participants were done using a
on nurse fatigue levels and the consequences of fatigue. One strength of this study was
that the structured design allowed the researchers to obtain exactly the information they
THE IMPACT OF COMPASSION FATIGUE 15
were looking for. The study allowed nurses to state their emotional position regarding
fatigue in their work and then expound on it. A weak point in this study is its
transferability and population diversity. The study, including its sample population, was
all conducted within the same hospital which makes it difficult to generalize the findings
to other hospitals and settings. This is a high-quality study because it was very meticulous
identities confidential. This study can be used by hospital administrators and nurses alike
to identify risks leading to fatigue and how they can prevent it. This study links with
compassion fatigue and patient care because many of the same perpetuating variables that
lead to physical fatigue in nurses also lead to compassion fatigue. Those same variables
that lead to fatigue are risk factors that can decrease the quality of patient care.
Implications
Nursing Knowledge
There is a great deal of knowledge that can be gained as a result of this study. Nurses in
the workforce are overstressed and suffer from both physical and emotional exhaustion which is
already well known. The goal of this study is to pinpoint the causes of that exhaustion and
identify the significant consequences that they have with patient care. After this research study is
conducted, the findings will be suggestive of cause and effect between variables and stressors
that cause compassion fatigue and compromised patient care. The data from the survey that
participants will fill out will allow the researches to make correlations between stressors like,
extended overtime, witnessing disturbing situations, limited self-care, etc., with negative
consequences like medication errors, missed assessments, and other mistakes. This will raise
awareness of the stressors and circumstances in which nurse’s work and what they are expected
THE IMPACT OF COMPASSION FATIGUE 16
to endure on a daily basis. It will also raise awareness of what the consequences are for patient
Nursing Theory
The theory that was used in this study was the Neuman systems model theory. The
Neuman systems model theory focusses on identifying stressors that elicit a negative response in
the subject and then treating the subject with primary prevention strategies (Turner & Kaylor,
2015). The results of this study support this theory because the study will identify the stressors
that elicit negative responses in nurses, specifically compassion fatigue and the delivery of
unsatisfactory patient care. The study will also produce findings that provide a strong basis upon
which further research can be done while still using the Neuman systems model theory. Now that
this study will have identified stressors, the theory can be further used to find which primary
preventions strategies work to prevent these stressors from affecting nurses and ultimately
patients.
Nursing Practice
If this study shows that the stressors that were investigated with the survey are related to
compassion fatigue and compromised patient care then hospitals and facilities that employ nurses
can make necessary changes. First, they will be able to institute policies and programs that help
protect the physical and emotional wellbeing of nurses. Some of these may be limitations on the
amount of required overtime that nurses can work, workload size given to each individual nurse
while working, company provided counseling programs for employees who witnessed traumatic
events and who are emotionally stressed, increased amount of paid time off, or other beneficial
policies. Second, facilities and nurses will be more conscientious of the impact that stressors
have on patient care. Facilities and nurses alike will be able to identify stressors that they are
THE IMPACT OF COMPASSION FATIGUE 17
subject to that could elicit future responses. With this foresight in mind, they will be able to
adapt accordingly and make necessary changes in order to prevent inadequate patient care.
This study will improve patient care by increasing patient safety. As changes are made to
improve stress levels for nurses and decrease compassion fatigue prevalence, then the amount of
compromised safety incidences for patients will decrease. For example, medication errors will be
less likely to be made by nurses who are sleep deprived and exhausted. And important symptoms
of patients will not be missed because their nurses are overwhelmed with their workloads which
decreases the amount of time they have to preform thorough assessments. The amount of safety
that is provided to patients by nurses will increase as nurses are more mentally and physically
This study will improve patient care by promoting quality care. If changes are made to
prevent stressors among nurses, then patients will also recover from their original diagnosis and
illnesses much faster and more efficiently. Nurses who are being affected by fewer stressors and
who have more energy are much more likely to provide proficient medical care and go the extra
mile for their patients. Nurses will put more effort into making sure that patients are recovering
the best they possibly can and are as comfortable as they can be. Patients will recognize that they
are receiving quality care and that the nurses are doing everything they can for them which
This study will also promote more cost-effective care to patients. The human body can
sometimes only recover as fast as it is allowed to. As nurses are able to provide more quality care
and make less mistakes then patients will recover faster. Taking that into account, patients who
recover faster don’t need to stay in the hospital as long and will spend less money for prolonged
THE IMPACT OF COMPASSION FATIGUE 18
hospital or medical facility stays. Also, patients who receive more quality care with certain
treatments will recover quicker and will result in the need to pay for less treatment.
Recommendations
compassion fatigue and decrease quality patient care could be done through a qualitative
exploratory study. In this study it would be beneficial to select a sample of nurses from a wide
range of locations to provide variety. Then their experiences, opinions, and data would be
recorded directly in semi-structured interviews. This would allow participants to voice openly
and directly about what they think the biggest stressors are in their lives and work environments.
They would be able to describe how those stressors affect their work and their own quality of
patient care. This would give more detailed information about certain stressors and possibly
This study was performed for the improvement of nurse conditions and patient care, but
the results can transfer to other departments and professions. Compassion fatigue and the
stressors that cause it are not only found in nursing practice. The same stressors can affect all
caregiver professions including CRNAs, doctors, physical therapists, etc. The results of this
study may be applied to these professions as well because these individuals work much of the
same hours, in the same environments and circumstances, and are employed by the same
facilities. Because the results of this study are so transferable to these professions they may be
used in the same way to improve the quality of those professions and the patient care they
provide.
The results of this study can be implemented in many ways. The main desired implication
stressors that they deal with. Consequently, it is hoped that facilities that employ nurses will use
this research as a basis and influence to develop policies and programs to reduce the prevalence
of compassion fatigue. After this is done patient care will improve as a result, but the physical
and mental health needs of nurses are what needs to be addressed first. As facilities address the
stressors that cause compassion fatigue then the nurse profession satisfaction will increase and
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