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HP Notebook PCs - Testing and Calibrating the Battery (Windows)

 Test and calibrate the battery using HP Hardware Diagnostics (preferred method)
 Test and calibrate the battery using HP Support Assistant

 Calibrate the battery manually

 Frequently asked questions (FAQs)

 Battery Warranties

This document pertains to HP and Compaq Notebook PCs with Windows 10, Windows 8, or Windows 7.

The maximum capacity of a battery changes over time. Because of this change in battery capacity, the charge level indicator in Windows might not
show 100% charged. To know the condition of your battery, use the steps in this article to test your battery and calibrate it if necessary. Calibrating
the battery resets the battery gauge to accurately display the charge level in Windows. In this document, two methods of testing and calibrating
the battery are explained. Also, a manual method for calibrating the battery is presented.

   NOTE:

Depending on which version of Windows or Diagnostics you are using, the information and graphics in this document might vary slightly.

Video overview
This video shows how to test and calibrate your notebook battery. The screens you see in Windows 10 look similar, if not identical, to the screens in
the following video.

View this video on YouTube 

Test and calibrate the battery using HP Hardware Diagnostics (preferred

method)
HP provides diagnostic software you can use to test hardware components on your computer and confirm hardware failures. The Battery Test
checks your system to make sure the battery is functioning properly, tests the batteries, and allows you to run calibration if needed.

To download the Hardware Diagnostics for Windows, go to the HP Hardware Diagnostics  website. In the HP PC Hardware Diagnostics Windows
section, click Download Diagnostics Windows, then follow the on-screen instructions to download and install the HP PC Hardware Diagnostics for
Windows.

Use the following instructions to test the battery:

1. Turn on the computer.

If your computer does not start normally, press the F2 key repeatedly, about once every second until the HP PC Hardware Diagnostics
UEFI menu displays, then continue to the next step.

If your computer starts normally, search for HP PC Hardware Diagnostics Windows, right-click on the app in the search results, then
select Run as administrator.

2. Click Component Tests in the main menu.

3. In the list of Component Tests, click Power.

4. In the list of Power Tests, click Battery Check or Battery.

5. On the Battery Test, click Run once.

The Battery Test begins. The Battery Test takes about two minutes. The Battery Calibration, if needed, requires 2 to 4 hours. You can cancel
at any time by pressing the Escape (Esc) key.

6. When the testing is done, review the first line on the Battery Check page that displays for the status or condition of the battery.

If your battery passed, click Main Menu or click Battery Details for more information.
 If your battery failed, continue with these steps.

7. If your battery failed, check the table below for suggested actions, then write down the battery status and Failure ID. Keep the battery status
and Failure ID so you have them available if you need to contact HP Customer Support.

The information in the table is also available in the Test Logs section on the main menu.

HP Diagnostics Battery Test Results

Status Message Suggested action

The battery functions properly and as The battery does not need calibration. Read the remainder of the message for more
Passed
expected. information.

Read and respond to the message that displays. If the option to use the HP battery
auto calibration feature displays, this is preferred. Otherwise, click Learn How to
Calibrate your Battery for the steps to calibrate your battery.

The battery functions correctly, but it

Calibrate    NOTE:
needs to be calibrated.
Battery calibration might take several hours to complete and is best
performed during long periods when the computer is not in use.
 HP Diagnostics Battery Test Results

Weak
The battery functions correctly, but
due to normal aging of the battery, The battery should be replaced to get the most working time out of your battery. If
or
the battery life between charges is your computer is within its warranty period, you can contact HP support to verify if
now significantly shorter than when it your battery is covered under the warranty.
Very
was new.
Weak

The battery reports a failure and

Replace the battery. If your computer is within its warranty period, you can contact
Replace needs to be replaced as soon as
HP support to verify if your battery is covered.
possible.

Failure
with an The battery experienced a hardware Write down the battery status and Failure ID. Keep the battery status and Failure ID
ID failure. so you have them available if you need to contact HP Customer Support.
number

A battery is not installed or detected in the battery compartment. If a battery is

No HP Battery Check did not detect a installed, remove the battery and inspect the pins to see if there is dirt or other
Battery battery. foreign matter blocking the connection. Fully insert a battery into the compartment
if a battery was not inserted and you want to test the battery in that compartment.

HP Battery Check could not access the Remove and reinsert the battery. You might need to download and install all the
Unknown
battery. updates from HP Support Assistant.

Test and calibrate the battery using HP Support Assistant

HP Battery Check is a utility in HP Support Assistant that provides a simple but accurate test of the battery in Windows. To use HP Support Assistant
to check and calibrate the battery, follow the instructions in this section.

If you do not have HP Support Assistant, go to the HP Support Assistant website. In the HP Support Assistant page, click Download HP
Support Assistant, then follow the on-screen instructions to download and install.

If you have HP Support Assistant, make sure you have the latest version. In Windows, open HP Support Assistant, click About, then click
Check for latest version.

1. In Windows, search for and open HP Support Assistant.

2. Select the My devices tab, then select your PC from the device list.
3. Click the Troubleshooting and fixes tab, then select Battery Check.

4. Wait while the battery check completes.

HP Battery Check displays the results.

5. Review the HP Support Assistant Battery Check results. Status results you might see include:

HP Support Assistant Battery Check Results

Status Message Suggested action

The battery functions properly and as The battery does not need calibration. Read the remainder of the message for more
Passed
expected. information.

Read and respond to the message that displays. If the option to use the HP battery
auto calibration feature displays, this is preferred. Otherwise, click Learn How to
Calibrate your Battery for the steps to calibrate your battery.

The battery functions correctly, but it

Calibrate    NOTE:
needs to be calibrated.
Battery calibration might take several hours to complete and is best
performed during long periods when the computer is not in use.

Weak
The battery functions correctly, but
due to normal aging of the battery, The battery should be replaced to get the most working time out of your battery. If
or
the battery life between charges is your computer is within its warranty period, you can contact HP support to verify if
now significantly shorter than when it your battery is covered under the warranty.
Very
was new.
Weak

The battery reports a failure and

Replace the battery. If your computer is within its warranty period, you can contact
Replace needs to be replaced as soon as
HP support to verify if your battery is covered.
possible.
 HP Support Assistant Battery Check Results

Failure
with an The battery experienced a hardware Write down the battery status and Failure ID. Keep the battery status and Failure ID
ID failure. so you have them available if you need to contact HP Customer Support.
number

A battery is not installed or detected in the battery compartment. If a battery is

No HP Battery Check did not detect a installed, remove the battery and inspect the pins to see if there is dirt or other
Battery battery. foreign matter blocking the connection. Fully insert a battery into the compartment
if a battery was not inserted and you want to test the battery in that compartment.

HP Battery Check could not access the Remove and reinsert the battery. You might need to download and install all the
Unknown
battery. updates from HP Support Assistant.

Calibrate the battery manually

Manually calibrating the battery requires four steps: fully charge the battery, discharge or drain the battery, recharge the battery, then run the
battery test. Calibrating the battery improves the accuracy of the battery gauge software so that it more accurately displays the current level of
charge. The following instructions work with most battery types.

Step 1: Charge the battery

Use the power cord to charge the battery to a full charge.

1. Plug in the power cord.

2. Charge the battery to a full charge, 99% to 100%. To check the battery charge, mouse over the battery icon in the system tray on the
Desktop.

3. When the battery is fully charged, proceed to the next step.

Step 2: Discharge the battery

After the battery fully charges, use the extensive Hard Drive test in the HP PC Hardware Diagnostics UEFI to discharge the battery.

1. Unplug the power cord.

2. Press and hold the Power button for at least five seconds to turn off the computer.

3. Turn on the computer and immediately press the F2 key repeatedly, about once every second until the HP PC Hardware Diagnostics UEFI
menu displays.

4. Click Component Tests in the main menu.

5. In the list of Component Tests, click Hard Drive.

   NOTE:

The purpose of the Hard Drive test is to drain or discharge the battery, not get the results of the test. The battery discharges and the
computer turns off before the test results display.

6. Click Extensive Test.

 7. Click Run to start the test. Let the test continue until the battery is completely discharged and the computer shuts down.

   NOTE:

This test only discharges the battery and does not impact the hard drive.

Step 3: Recharge the battery

Recharge the battery fully before you calibrate the battery.

   NOTE:

If you run the HP Battery Check before the battery charges fully, you might get a false battery failure result.

1. Plug in the power cord to charge the battery.

2. Charge the battery to a full charge, 99% to 100%. To make sure the computer reaches a full charge, keep the computer attached to the
power cord for at least 3 hours.

   NOTE:

The battery continues to charge with the computer on or off.

3. Check the battery charge. Turn on the computer and start Windows normally, click to go to the Desktop, and then mouse over the battery
icon in the system tray to view the battery charge percentage. Make sure the battery charge percentage is 99% or 100%.

   NOTE:

If you plug in your power cord and immediately run the HP Battery Check, you might get a false failure showing the battery is bad. If
the battery is in a low-charge state (at less than 3%) you might also get a false reading.

Step 4: Run the battery test

After the battery charges, discharges, then recharges to a full charge, you can calibrate the battery.

1. Unplug the power cord.

2. Press and hold the Power button for at least five seconds to turn off the computer.

3. Turn on the computer and immediately press the F2 key repeatedly, once every second until the HP PC Hardware Diagnostics UEFI menu
displays.

4. Click Component Tests in the main menu.

5. In the list of Component Tests, click Power.

6. In the list of Power Tests, click Battery.

7. On the Battery Test, click Run once.

The Battery Test begins.

The Battery Test takes about two minutes. The Battery Calibration, if needed, requires 2 to 4 hours. You can cancel at any time by pressing
the Escape key (Esc).
8. When the testing is done, review the first line on the Battery Check page that displays for the status or condition of the battery.

If your battery passed, click Main Menu or click Battery Details for more information.

If your battery failed, continue with these steps.

9. If your battery failed, check the table below for suggested actions, then write down the battery status and Failure ID. Keep the battery
status and Failure ID so you have them available if you need to contact HP Customer Support.

The information in the table is also available in the Test Logs section on the main menu.

HP Diagnostics Battery Test Results

Status Message Suggested action

 HP Diagnostics Battery Test Results

The battery functions properly and The battery does not need calibration. Read the remainder of the message for
Passed
as expected. more information.

Read and respond to the message that displays. If the option to use the HP
battery auto calibration feature displays, this is preferred. Otherwise, click
Learn How to Calibrate your Battery for the steps to calibrate your battery.

The battery functions correctly, but it

Calibrate    NOTE:
needs to be calibrated.
Battery calibration might take several hours to complete and is best
performed during long periods when the computer is not in use.

Weak
The battery functions correctly, but
due to normal aging of the battery, The battery should be replaced to get the most working time out of your battery.
or
the battery life between charges is If your computer is within its warranty period, you can contact HP support to
now significantly shorter than when verify if your battery is covered under the warranty.
Very
it was new.
Weak

The battery reports a failure and

Replace the battery. If your computer is within its warranty period, you can
Replace needs to be replaced as soon as
contact HP support to verify if your battery is covered.
possible.

Failure
with an The battery experienced a hardware Write down the battery status and Failure ID. Keep the battery status and Failure
ID failure. ID so you have them available if you need to contact HP Customer Support.
number

A battery is not installed or detected in the battery compartment. If a battery is

installed, remove the battery and inspect the pins to see if there is dirt or other
No HP Battery Check did not detect a
foreign matter blocking the connection. Fully insert a battery into the
Battery battery.
compartment if a battery was not inserted and you want to test the battery in
that compartment.

HP Battery Check could not access Remove and reinsert the battery. You might need to download and install all the
Unknown
the battery. updates from HP Support Assistant.

Frequently asked questions (FAQs)

Review the following frequently asked questions about testing and calibrating the battery.

What if my computer does not have the HP PC Hardware Diagnostics for Windows? 
 How do I run HP Hardware Diagnostics if it does not load from the hard drive? 

What if my computer does not have HP Support Assistant? 

How do I interpret the results of the advanced battery check report? 

Why does the battery status display 'charged' when the battery is not charged 100%? 

How do I maximize the capacity and life span of the battery? 

How do I conserve battery power? 

What if my original battery charges slowly, but the replacement battery charges normally? 

Where can I get a replacement battery? 

Battery Warranties
In HP notebooks, standard and long-life batteries are covered under separate warranties from the notebook without exception. While the battery
warranty might match the duration of the notebook warranty, they are in fact two separate warranties.

For more information, go to Understanding Battery Warranties for Business Notebooks.

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