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Prof. S P Bansal
Principal Investigator Vice Chancellor
Maharaja Agrasen University, Baddi
Prof YoginderVerma
Co-Principal Investigator Pro–Vice Chancellor
Central University of Himachal Pradesh. Kangra. H.P.
Mrs.Garima Jain
Content Writer Department of Commerce and Management Studies
University of Kota, Kota
1. Learning Outcome
2. Introduction
:
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3 Causes of Grievances
3.1Concerning wages
Demand for individual adjustment; the worker feels that he is not paid
fully.
Complaints about incentives; piece rates are too low or too
complicated.
3.2Concerning supervision
3.4Collective bargaining
The company does not allow the supervisors to deal with and settle
the grievances of the employees.
3.5.5 Leave
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4.1Exit interview
4.2Opinion surveys
4.3Gripe boxes
4.5Observation
Open Grievance
Opinion
Door Identification
Policy Surveys
Technique
Gripe
boxes
5.1Grievance Procedure
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5.1.2 The second step begins when the grievance is not settled by the
supervisor. In this case it is sent to a higher level manager with a note
in which are mentioned the time, place and nature of the action to
which the employee objects. The higher level manager is generally a
superintendent or an industrial relations officer.
5.2.3 Provides clues about the behavior and attitude of the managers and
supervisors towards their subordinates.
5.2.5 Boosts up the morale of the employees by ensuring that the grievance
will be handled in a fair and transparent manner.
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5.4.1 The aggrieved employee shall convey his or her grievance verbally to
the officer designated by the management to deal with grievance, the
officer will have to reply to the complaints within 48 hours of its
presentation to him or her.
5.4.2 If the grievant is not satisfied with the answer or does not receive the
answer within 48 hours he shall then present the grievance to the
departmental head nominated for this purpose .The head must give his
or her reply within three days of the presentation of the grievance.
5.4.3 If the aggrieved employee is still not satisfied with the decision of the
departmental head or does not receive any reply within the stipulated
period he can approach the grievance committee for the settlement of
his grievance. The grievance committee has to give its
recommendation in seven days and report it to management .The
management must communicate the decision to the grievant within
three days.
5.4.4 If the employee is still not satisfied with the decision made by the
grievance committee or does not receive the decision from it, he can
make an appeal to the management for a revision of the decision
taken. The management can take a week for appeal to be considered
and the revised decision is to be informed to the grievant .
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5.4.6 The decision of the arbitrator is final and binding on both the parties
ie the management and the union.
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8 Summary
A grievance is any discontent or dissatisfaction, whether expressed or
not, whether valid or not arising out of anything connected with the
company which an employee thinks believes or feels to be unfair,
unjust or inequitable. Grievances may arise due to problems related to
wages, general working conditions or due to problems relating to
supervision. Grievances redressal procedure gives an assurance to the employees
about the existence of a mechanism for the prompt redressal of their grievance.
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