About Bank of America-Full Year 2009 Review

Investor Fact Book
Full Year 2009
Equity Investor Relations: Fixed Income Investor Relations:
Kevin Stitt 704.386.5667 Patricia Noneman 980.388.3591
Lee McEntire 704.388.6780 Jonathan Blum 212.449.3112
Julie Park 704.386.4472
Internet address: http://investor.bankofamerica.com

Table of Contents
I The
I. Th C
Company III B
III. Business
i S
Segments
t
Our Company Today 2 Current Environment 44
Leadership Team 3 Regulatory Overview and Recent Events 45
Board of Directors 4
Industry Rankings 5
IV. Deposits
Bank of America Today 6
Overview 46-48
U.S. Deposit Market Share 7
Financials 49 50
49-50
Banking Center Network 8
ATM Network 9
V. Global Card Services
Overview 51-52
II. Financial Overview
Financials 53-54
Financial Highlights 11
Supplemental Financial Data 12
Income Statement 13
VI. Home Loans & Insurance
Overview 55-58
Balance Sheet Composition 14
Financials 59-60
Balance Sheet 15
Net Income 16
Earnings Per Share 17 VII. Global Banking
Dividends Per Share 18 Overview 61-64
Return on Equity 19 Financials 65-66
Return on Assets 20
Noninterest Income – Annual 21 VIII. Global Markets
Noninterest Income – Quarterly 22 Overview 67-69
Noninterest Expense – Annual 23 Financials 70
Noninterest Expense – Quarterly 24
Rate Environment 25 IX. Global Wealth & Investment Management
Net Interest Income and Yields – Annual 26 Overview 71-72
Net Interest Income and Yields – Quarterly 27 Financials 73-75
Quarterly Average Balance Sheet and Yields Table 28
Loan Portfolio 29
X. All Other
Nonperforming Assets 30-31
Financials 76
Net Charge-Offs and Provision Expense 32-34
Global Principal Investments 77
Pre-Provision, Pre-Tax Income vs. Provision Expense 35
Allowance Allocation 36
Performance by Geographic Area 37
Capital Levels 38
Efficiency Ratio 39
Credit Ratings 40
Preferred Stock Information 41
Trust Preferred and Hybrid Securities Information 42
All information is as of December 31, 2009, unless stated otherwise.
1
Our Company Today
Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market
businesses and large corporations with a full range of banking, investing, asset management and other financial and risk
management products and services. The company provides unmatched convenience in the United States, serving approximately
59 million consumers and small business relationships with more than 6,000 retail banking offices, more than 18,000 ATMs and
award-winning online banking with nearly 30 million active users. Bank of America is among the world's leading wealth
management companies and is a global leader in corporate and investment banking and trading across a broad range of asset
classes serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading
support to more than four million small business owners through a suite of innovative, easy-to-use online products and services.
The company serves clients in more than 150 countries. Bank of America Corporation stock (NYSE: BAC) is a component of the
Dow Jones Industrial Average and is listed on the New York Stock Exchange.
Exchange
Strengths
Ability to leverage size and scale – Our size, scale and global presence enable us to provide our customers and clients with a full
range of the highest-quality, innovative products and services, delivered with convenience and efficiency.
Diverse, market-leading businesses – Our businesses have leading market shares in every major sector of the industry, creating
the opportunity to build broad, deep relationships and to generate strong, balanced earnings.
Integrated delivery
deli er – We pro
provide
ide comprehensi
comprehensive
e financial solutions
sol tions that fit customers’/clients’
c stomers’/clients’ specific needs.
needs
Service quality and customer/client satisfaction – We have a culture of service excellence and the skills, technology and
infrastructure to back it up. We are continuously working to improve satisfaction, reduce errors and speed problem resolution.
Capital strength – Our balance sheet strength and ample liquidity give us the financial flexibility to support our customers and
clients even during challenging economic times.
Talent and leadership – We are attracting and retaining associates who can lead in a global organization, and we are building on
our leading staffing, training and leadership development programs.
C
Community i support – We’re
W ’ working
ki to strengthen
h the h many communities i i we serve through
h h communityi d
development
l b
banking
ki
($1.5 trillion over ten years), philanthropy ($2 billion over ten years), volunteerism (800,000 hours in 2009) and environmental
lending and investments ($20 billion over ten years).
Opportunities
Focus on execution – With the headwinds of the past two years behind us, we are focusing all our energy and resources on
executing our business plans to serve customers and clients, improving quality, accuracy and efficiency and lowering costs.
Expanding relationships – Our greatest growth opportunity is with our existing customer and client base, in broadening and
deepening relationships by offering a full suite of financial products, services and solutions.
Investing for growth – We are investing in technology and innovation to improve productivity and better meet associate, customer,
client and shareholder needs.
Completing transitions – We are completing merger transitions that will enable us to function effectively as an integrated team.
Our Goals
For Customers and Clients: To increase satisfaction and loyalty by providing the best value and service.
•Deliver high-quality financial products and services.
•Be a trusted adviser for financial solutions.
•Deepen relationships and earn loyalty.
For Associates: To create a workplace in which all associates can excel and rewards are based on results.
• Attract and retain a world-class work force.
• Foster an inclusive and diverse workplace.
workplace
•Enable associates to grow and succeed while balancing work, family and health.
For Shareholders: To produce strong and consistent financial returns by attracting and retaining customers and clients, and by
deepening relationships in all our businesses.
For Communities : To strengthen the communities we serve through community development banking, philanthropy, volunteerism
and environmental initiatives.
2
Bank of America Leadership
B i TT. M
Brian Moynihan
ih
President and Chief Executive Officer, Bank of America Corporation
Catherine P. Bessant
Global Technology and Operations Executive, Bank of America Corporation
Neil A. Cotty
Interim Chief Financial Officer and Chief Accounting Officer, Bank of America Corporation
David C. Darnell
President, Global Commercial Banking, Bank of America Corporation
Barbara J. Desoer
President, Bank of America Home Loans and Insurance, Bank of America Corporation
Anne M. Finucane
gy and Marketingg Officer,, Bank of America Corporation
Global Chief Strategy p
Edward P. O’Keefe
General Counsel, Bank of America Corporation
Sallie L. Krawcheck
President, Global Wealth and Investment Management, Bank of America Corporation
Thomas K. Montag
President, Global Banking and Markets, Bank of America Corporation
Joe L. Price
President; Consumer, Small Business and Card Banking, Bank of America Corporation
Andrea B. Smith
Global Human Resources Executive, Bank of America Corporation
Bruce R
R. Thompson
Chief Risk Officer, Bank of America Corporation
Bank of America Leadership as of February 26, 2010
3
Bank of America Board of Directors
Directors
Walter E. Massey, (70)

Chairman of the Board, Bank of America Corporation
Susan S. Bies, (62)

Former Member, Board of Governors of the Federal Reserve System
William P. Boardman, (68)

Retired Vice Chairman, Bank One Corporation and Retired Chairman of the Board, Visa International
Frank P. Bramble, Sr., (61)

Former Executive Officer, MBNA Corporation
Virgis W. Colbert, (70)

Senior Advisor, MillerCoors Company
Charles K. Gifford, (67)

Former Chairman, Bank of America Corporation
Charles O. Holliday, Jr., (62)

Retired Chairman, E.I. du Pont de Nemours and Company (DuPont)
D. Paul Jones, Jr., (67)

Former Chairman, Chief Executive Officer and President, Compass Bancshares, Inc.
Monica C. Lozano, (53)

Publisher and Chief Executive Officer, La Opinion
Thomas J. May, (62)

Chairman, President and Chief Executive Officer, NSTAR
Brian T. Moynihan, (50)

Chief Executive Officer and President, Bank of America Corporation
Donald E. Powell, (68)

( )
Former Chairman, Federal Deposit Insurance Corporation (FDIC)
Charles O. Rossotti, (69)

Senior Advisor, The Carlyle Group
Thomas M. Ryan, (56)

Chairman, President and Chief Executive Officer, CVS/Caremark Corporation
Robert W. Scully,
y, ((60))
Former Member of the Office of the Chairman, Morgan Stanley
Bank of America Board of Directors as of February 26, 2010
4
Industry Rankings
TOP 10 U.S. BANKING COs. TOP 10 U.S. BANKING COs.

(2009 NET INCOME) (IN EQUITY @ 12/31/09)
$ in Millions $ in Millions
1. Goldman Sachs ($13,385) 1. Bank of America ($231,444)

g (($12,275))
2. Wells Fargo 2. JPMorgan Chase ($165,365)
3. JPMorgan Chase ($11,728) 3. Citigroup ($154,973)
4. Bank of America ($6,276) 4. Wells Fargo ($114,359)
5. PNC ($2,403) 5. Goldman Sachs ($70,714)
6. U.S. Bancorp ($2,237) 6. Morgan Stanley ($46,688)
7. Morgan Stanley ($1,406) 7. PNC ($32,567)
8. Capital One ($884) 8 Bank of NY Mellon ($29
8. 003)
($29,003)
9. BB&T ($877) 9. U.S. Bancorp ($26,661)
10. M&T Bank ($380) 10. Capital One ($26,589)
TOP 10 U.S. BANKING COs. TOP 10 U.S. BANKING COs.

(IN ASSETS @ 12/31/09) (IN MARKET CAP @ 12/31/09)
$ in Billions $ in Billions
1. Bank of America ($2,223) 1. JP Morgan Chase ($164)

2. JPMorgan Chase ($2,032)
2 ($2 032) 2 Wells Fargo ($140)
2.
3. Citigroup ($1,856) 3. Bank of America ($150) (1)
4. Wells Fargo ($1,244) 4. Citigroup ($94)
5. Goldman Sachs ($849) 5. Goldman Sachs ($87)
6. Morgan Stanley ($773) 6. U.S. Bancorp ($43)
7. U.S. Bancorp ($281) 7. Morgan Stanley ($40)
8 PNC ($270)
8. 8.
8 Bank of NY Mellon ($34)
9. Bank of NY Mellon ($212) 9. PNC ($24)
10. SunTrust ($174) 10. State Street ($22)
(1) Bank of America market capitalization includes 1,286 million Common Equivalent Shares that were converted to common stock on February 24, 2010
5
Bank of America Today – December 31, 2009
($ iin millions,
illi exceptt EPS and
d market
k t price)
i )
December 31, 2009
Assets $2,223,299
Loans & leases 900,128
Domestic deposits 910,404
Foreign deposits 81,207
Shareholders' equity 231,444
Market capitalization (1) 149,640
Market price 15.06
Common outstanding shares (in thousands) 8,650,244
Twelve Months Ended

December 31, 2009
Revenue, net of interest expense $119,643
Net income (loss) 6,276
Net income (loss), applicable to common shareholders (2,204)
Diluted EPS (0.29)
Employees 283,717
Banking centers (Domestic) 6,011
ATMs (Domestic) 18,262
(1) Market capitalization includes 1,286 million Common Equivalent Shares that were converted to common stock on February 24, 2010
6
U.S. Deposit Market Share
NH
#3 (17%)
WA
ME
(20%)
#1 (22%) #3
(9%)
OR MA
#4 (15%)
#2 (12%) NY #1 (23%)
ID
MI RI
#5 (5%) #4 (6%)
#2 #2 (22%)
(14%) PA CT
IA
#12 (2%) #1 (21%)
NV #4 (3%) IL
#2 NJ #1 (21%)
#3 (6%)
(10%)
VA
KS MO MD
#4 (12%)
CA #1 (19%)
#2 (6%) #2 (9%)
#2 (25%)
#1 (21%)
NC #2 (28%) DC
OK TN #4 (6%)
AZ AR SC #2 #1(22%)
#3 (20%) NM #5 (5%) #3 (6%) (11%)
#2 ((16%)) GA
#3
TX (11%)
#2 (16%)
FL
#1
(18%)
#1
#2
#3
#4+
Source: SNL Branch Data Source. U.S. Deposit Market Share (retail domestic deposits) based on June 2009 deposit data, adjusted for completed
transactions as of January 11, 2010.
7
Banking Center Network
Total U.S. Banking Centers: 6,011
Washington New Hampshire Maine

237 34 38
Massachusetts
Oregon 292
87 Idaho Rhode
Michigan New York Island
21 377 45
251
Pennsylvania Connecticut
Iowa 167
109
Nevada 14
New Jersey
88 Illinois Indiana Delaware 369
212 6 2
Virginia
Kansas Maryland
California Missouri Kentucky 201
60 192
130 2
978 North Carolina District of Columbia
Tennessee 200 32
Arizona Oklahoma 84
New Mexico Arkansas South Carolina
176 49 42 118
44
Georgia
220
Texas
483
Florida
651
>301
201-300
151-200
76-150
51-75
1-50
8
ATM Network
Total U.S. (Branded Only) ATMs: 18,262

New Hampshire
Washington 80 Maine
6 0
650 70
Montana
2 Minnesota Massachusetts
Oregon 1,301
21
179 Idaho Rhode Island
Wisconsin Michigan
33 South Dakota New York 105
3 1,041
Wyoming 4 583 Connecticut
4 Pennsylvania 348
Iowa
Nebraska 203
14 Ohio New Jersey
Nevada 3 IIndiana
di
300 Illinois 13 Delaware 683
Utah 46 West Virginia
Colorado 694 31
3
Kansas 1 Maryland
California 162 Missouri Virginia
110 Kentucky 476 589
4,020
294 10
North Carolina District of Columbia
Tennessee 505 103
Arizona Oklahoma 261
Arkansas South Carolina
New Mexico 72
637 317
158 71 Georgia
Alabama
674
8
Texas Louisiana
1,906 31
Florida
1,442
>1001
501-1000
301-500
101-300
51-100
1-50
Note that there is one branded ATM in Alaska
9
Financial Overview
Financial Highlights
(Dollars in millions, except per share information; shares in thousands)

Year Ended Fourth Third Second First Fourth
December 31 Quarter Quarter Quarter Quarter Quarter
2009 2008 (1) (1) 2009 2009 (1)
2009 2009 2008
Income statement
Net interest income $47,109 $45,360 $11,559 $11,423 $11,630 $12,497 $13,106
Noninterest income 72,534 27,422 13,517 14,612 21,144 23,261 2,574
Total revenue, net of interest expense 119,643 72,782 25,076 26,035 32,774 35,758 15,680
Provision for credit losses 48,570 26,825 10,110 11,705 13,375 13,380 8,535
Noninterest expense, before merger and
restructuring charges 63,992 40,594 15,852 15,712 16,191 16,237 10,641
Merger and restructuring charges 2,721 935 533 594 829 765 306
Income tax expense (benefit) (1,916) 420 (1,225) (975) (845) 1,129 (2,013)
Net income (loss) 6,276 4,008 (194) (1,001) 3,224 4,247 (1,789)
Preferred stock dividends and accretion ( 2 ) 8,480 1,452 5,002 1,240 805 1,433 603
Net income (loss) applicable to common shareholders (2,204) 2,556 (5,196) (2,241) 2,419 2,814 (2,392)
Diluted earnings (loss) per common share (0.29) 0.54 (0.60) (0.26) 0.33 0.44 (0.48)
Average diluted common shares issued
and outstanding 7,728,570 4,596,428 8,634,565 8,633,834 7,269,518 6,431,027 4,957,049
Dividends paid per common share $0.04 $2.24 $0.01 $0.01 $0.01 $0.01 $0.32
Performance ratios
Return on average assets 0.26 % 0.22 % n/m % n/m % 0.53 % 0.68 % n/m %
Return on average common shareholders' equity n/m 1.80 n/m n/m 5.59 7.10 n/m
(4)
Return on average tangible common shareholders' equity n/m 4.72 n/m n/m 12.68 16.15 n/m
(4)
Return on average tangible shareholders' equity 4.18 5.19 n/m n/m 8.86 12.42 n/m
At period end
(3)
Book value per share of common stock $21.48 $27.77 $21.48 $22.99 $22.71 $25.98 $27.77
(4)
T gibl b
Tangible book
k value
l per share
h off common stock
t k 11 94
11.94 10 11
10.11 11 94
11.94 12 00
12.00 11 66
11.66 10 88
10.88 10 11
10.11
Market price per share of common stock:
Closing price $15.06 $14.08 $15.06 $16.92 $13.20 $6.82 $14.08
High closing price for the period 18.59 45.03 18.59 17.98 14.17 14.33 38.13
Low closing price for the period 3.14 11.25 14.58 11.84 7.05 3.14 11.25
Market capitalization 130,273 70,645 130,273 146,363 114,199 43,654 70,645
Number of banking centers - domestic 6,011 6,139 6,011 6,008 6,109 6,145 6,139
Number of branded ATMs - domestic 18,262 18,685 18,262 18,254 18,426 18,532 18,685
Full-time equivalent employees 283,717 240,202 283,717 281,863 282,408 286,625 240,202
(1) Due to a net loss for the three months ended December 31, 2009, September 30, 2009 and December 31, 2008, the impact of antidilutive equity instruments were excluded from diluted earnings per common share and
average diluted common shares.
(2) Includes $4.0 billion of accelerated accretion from redemption of preferred stock issued to the U.S. Treasury in the fourth quarter of 2009.
(3) Book value per share of common stock includes the impact of the conversion of common equivalent shares to common shares.
(4) Tangible equity ratios and tangible book value per share of common stock are non-GAAP measures.
n/m = not meaningful
Certain prior period amounts have been reclassified to conform to current period presentation.
11
Supplemental Financial Data
(Dollars in millions, shares in thousands)
Fully taxable-equivalent basis data

2009 2008 2009 2009 2009 2009 2008
Net interest income $48,410 $46,554 $11,896 $ 11,753 $ 11,942 $12,819 $13,406
Net interest yield 2.65 % 2.98 % 2.62 % 2.61 % 2.64 % 2.70 % 3.31 %
Efficiency ratio 55.16 56.14 64.47 61.84 51.44 47.12 68.51
Reconciliation to GAAP financial measures

The Corporation evaluates its business based upon ratios that utilize tangible equity which is a non-GAAP measure. Return on average tangible shareholders' equity measures the Corporation's earnings
contribution as a percentage of shareholders’ equity reduced by goodwill and intangible assets (excluding mortgage servicing rights), net of related deferred tax liabilities. Return on average tangible
common shareholders' equity measures the Corporation's earning contribution available to common shareholders as a percentage of common shareholders' equity plus Common Equivalent Securities
reduced by goodwill and intangible assets (excluding mortgage servicing rights), net of related deferred tax liabilities. The tangible equity ratio represents shareholders' equity less goodwill and intangible
assets (excluding mortgage servicing rights), net of related deferred tax liabilities divided by total assets less goodwill and intangible assets (excluding mortgage servicing rights), net of related deferred tax
liabilities. The tangible common equity ratio represents common shareholders' equity plus Common Equivalent Securities less goodwill and intangible assets (excluding mortgage servicing rights), net
of related deferred tax liabilities divided by total assets less goodwill and intangible assets (excluding mortgage servicing rights), net of related deferred tax liabilities. Tangible book value per share of
common stock represents ending common shareholders' equity plus Common Equivalent Securities less goodwill and intangible assets (excluding mortgage servicing rights), net of related deferred tax liabilities
divided by ending common shares outstanding plus the number of common shares issued upon conversion of Common Equivalent Securities. These measures are used to evaluate the Corporation's use
of equity (i.e., capital). In addition, profitability, relationship, and investment models all use return on average tangible shareholders' equity as key measures to support our overall growth goals. Also,
the efficiency ratio measures the costs expended to generate a dollar of revenue. We believe the use of these non non-GAAP
GAAP measures provides additional clarity in assessing the results of the Corporation.
Other companies may define or calculate supplemental financial data differently. See the tables below for supplemental financial data and corresponding reconciliations to GAAP financial
measures for the three months ended December 31, 2009, September 30, 2009, June 30, 2009, March 31, 2009 and December 31, 2008, and the years ended December 31, 2009 and 2008.
Reconciliation of average shareholders' equity to average tangible shareholders' equity

Shareholders' equity $244,645 $164,831 $250,599 $255,983 $242,867 $228,766 $176,566
Goodwill (86,034) (79,827) (86,053) (86,170) (87,314) (84,584) (81,841)
Intangible assets (excluding MSRs) (12,220) (9,502) (12,556) (13,223) (13,595) (9,461) (8,818)
Related deferred tax liabilities 3,831 1,782 3,712 3,725 3,916 3,977 1,913
Tangible shareholders' equity $150,222 $77,284 $155,702 $160,315 $145,874 $138,698 $87,820
Reconciliation of average common shareholders' equity to average tangible common shareholders' equity
Common shareholders' equity $182,288 $141,638 $197,123 $197,230 $173,497 $160,739 $142,535
Common Equivalent Securities 1,213 - 4,811 - - - -
Goodwill (86,034) (79,827) (86,053) (86,170) (87,314) (84,584) (81,841)
Tangible common shareholders' equity $89,078 $54,091 $107,037 $101,562 $76,504 $70,671 $53,789
Reconciliation of period end shareholders

shareholders' equity to period end tangible shareholders
shareholders' equity
Shareholders' equity $231,444 $177,052 $231,444 $257,683 $255,152 $239,549 $177,052
Goodwill (86,314) (81,934) (86,314) (86,009) (86,246) (86,910) (81,934)
Tangible shareholders' equity $136,602 $88,437 $136,602 $162,673 $159,504 $142,894 $88,437
Reconciliation of period end common shareholders' equity to period end tangible common shareholders' equity
Common shareholders' equity $194,236 $139,351 $194,236 $198,843 $196,492 $166,272 $139,351
Common Equivalent Securities 19,244 - 19,244 - - - -
Goodwill ((86,314)
, ) ((81,934)
, ) ((86,314)
, ) ( ,
(86,009)) ( ,
(86,246)) ( ,
(86,910)) ((81,934)
, )
Tangible common shareholders' equity $118,638 $50,736 $118,638 $103,833 $100,844 $69,617 $50,736
Reconciliation of period end assets to period end tangible assets

Assets $2,223,299 $1,817,943 $2,223,299 $2,251,043 $2,254,394 $2,321,963 $1,817,943
Goodwill (86,314) (81,934) (86,314) (86,009) (86,246) (86,910) (81,934)
Tangible assets $2,128,457 $1,729,328 $2,128,457 $2,156,033 $2,158,746 $2,225,308 $1,729,328
Reconciliation of ending common shares outstanding to ending tangible common shares outstanding
Common shares outstanding 8,650,244 5,017,436 8,650,244 8,650,314 8,651,459 6,400,950 5,017,436
Conversion of common equivalent shares 1,286,000 - 1,286,000 - - - -
Tangible common shares outstanding 9,936,244 5,017,436 9,936,244 8,650,314 8,651,459 6,400,950 5,017,436
12
Income Statement
(Dollars in millions, except per share information; shares in thousands)

(1) (1) (1)
2009 2008 2009 2009 2009 2009 2008
Interest income
Interest and fees on loans and leases $48,703 $56,017 $11,405 $11,620 $12,329 $13,349 $14,220
Interest on debt securities 12,947 13,146 2,859 2,975 3,283 3,830 3,851
Federal funds sold and securities borrowed or purchased under
agreements to resell 2,894 3,313 327 722 690 1,155 393
Trading account assets 7,944 9,057 1,721 1,843 1,952 2,428 2,120
Other interest income 5,428 4,151 1,333 1,363 1,338 1,394 1,018
T l iinterest iincome
Total 77 916
77,916 85 684
85,684 17 645
17,645 18 523
18,523 19 592
19,592 22 156
22,156 21 602
21,602
Interest expense
Deposits 7,807 15,250 1,472 1,710 2,082 2,543 3,296
Short-term borrowings 5,512 12,362 658 1,237 1,396 2,221 1,910
Trading account liabilities 2,075 2,774 591 455 450 579 524
Long-term debt 15,413 9,938 3,365 3,698 4,034 4,316 2,766
Total interest expense 30,807 40,324 6,086 7,100 7,962 9,659 8,496
Net interest income 47,109 45,360 11,559 11,423 11,630 12,497 13,106
Noninterest income
Card income 8,353 13,314 1,782 1,557 2,149 2,865 3,102
Service charges 11,038 10,316 2,756 3,020 2,729 2,533 2,559
I
Investment andd brokerage
b k services
i 11 919
11,919 4 972
4,972 3 014
3,014 2 948
2,948 2 994
2,994 2 963
2,963 1 072
1,072
Investment banking income 5,551 2,263 1,596 1,254 1,646 1,055 618
Equity investment income (loss) 10,014 539 2,026 843 5,943 1,202 (791)
Trading account profits (losses) 12,235 (5,911) 1,475 3,395 2,164 5,201 (4,101)
Mortgage banking income 8,791 4,087 1,652 1,298 2,527 3,314 1,523
Insurance income 2,760 1,833 703 707 662 688 741
Gains on sales of debt securities 4,723 1,124 1,039 1,554 632 1,498 762
Other income (loss) (14) (1,654) (1,884) (1,167) 724 2,313 (1,448)
Other-than-temporary impairment losses on AFS debt securities:
Total other-than-temporary impairment losses (3,508) (3,461) (837) (847) (1,110) (714) (1,463)
Less: Portion of other-than-temporary impairment losses
recognized in OCI 672 - 195 50 84 343 -
N iimpairment
Net i llosses recognized
i d iin earnings
i on AFS d
debt
b securities
ii (2 836)
(2,836) (3 461)
(3,461) (642) (797) (1 026)
(1,026) (371) (1,463)
(1 463)
Total noninterest income 72,534 27,422 13,517 14,612 21,144 23,261 2,574
Provision f or credit losses 48,570 26,825 10,110 11,705 13,375 13,380 8,535
Noninterest expense
Personnel 31,528 18,371 7,357 7,613 7,790 8,768 4,027
Occupancy 4,906 3,626 1,339 1,220 1,219 1,128 1,003
Equipment 2,455 1,655 600 617 616 622 447
Marketing 1,933 2,368 443 470 499 521 555
Professional fees 2,281 1,592 770 562 544 405 521
A
Amortization
ti ti off intangibles
i t gibl 1 978
1,978 1 834
1,834 432 510 516 520 477
Data processing 2,500 2,546 639 592 621 648 641
Telecommunications 1,420 1,106 387 361 345 327 292
Other general operating 14,991 7,496 3,885 3,767 4,041 3,298 2,678
Total noninterest expense 66,713 41,529 16,385 16,306 17,020 17,002 10,947
Income (loss) before income taxes 4,360 4,428 (1,419) (1,976) 2,379 5,376 (3,802)
Income tax expense (benefit) (1,916) 420 (1,225) (975) (845) 1,129 (2,013)
Net income (loss) $6,276 $4,008 $(194) $(1,001) $3,224 $4,247 $(1,789)
(2)
Preferred stock dividends and accretion 8,480 1,452 5,002 1,240 805 1,433 603
Net income (loss) applicable to common shareholders $(2,204) $2,556 $(5,196) $(2,241) $2,419 $2,814 $(2,392)
Per common share inf ormation

Earnings (loss) $(0.29) $0.54 $(0.60) $(0.26) $0.33 $0.44 $(0.48)
Diluted earnings (loss) (0.29) 0.54 (0.60) (0.26) 0.33 0.44 (0.48)
Dividends paid 0.04 2.24 0.01 0.01 0.01 0.01 0.32
Average common shares issued and outstanding 7,728,570 4,592,085 8,634,565 8,633,834 7,241,515 6,370,815 4,957,049
Average diluted common shares issued and outstanding 7,728,570 4,596,428 8,634,565 8,633,834 7,269,518 6,431,027 4,957,049
(1) Due to a net loss for the three months ended December 31, 2009, September 30, 2009 and December 31, 2008, the impact of antidilutive equity instruments was excluded from diluted earnings per share and
average diluted common shares.
(2) Includes $4.0 billion of accelerated accretion from redemption of preferred stock issued to the U.S. Treasury in the fourth quarter of 2009.
13
Balance Sheet Composition
Assets - 12/31/09
$2.223 Trillion
Other
$315B
14%
Goodwill & Intangibles
$98B
4%
Loans
Cash $900B
$121B 41%
6%
Market-Based Assets
$477B
21%
Debt Securities
$311B
14%
Liabilities & Equity - 12/31/09

$2.223 Trillion
Equity
$231B
10%
Other Liabilities
$128B
6%
Domestic Deposits
$910B
41%
Long-Term Debt
$439B
20%
Short-Term Borrowings Foreign Deposits

$434B $81B
19% 4%
14
Balance Sheet
(Dollars in millions)
December 31 September 30 December 31
2009 2009 2008
Assets
Cash and cash equivalents $121,339 $152,412 $32,857
Time deposits placed and other short-term investments 24,202 22,992 9,570
Federal funds sold and securities borrowed or purchased under agreements to resell 189,933 187,761 82,478
Trading account assets 182,206 204,838 134,315
Derivative assets 80,689 94,855 62,252
Debt securities:
Available-for-sale 301,601 247,200 276,904
Held-to-maturity, at cost 9,840 9,545 685
Total debt securities 311,441 256,745 277,589
Loans and leases 900,128 914,266 931,446
Allowance for loan and lease losses (37,200) (35,832) (23,071)
Loans and leases, net of allowance 862,928 878,434 908,375
Premises and equipment, net 1
15,500
00 1 3 3
15,373 13 161
13,161
Mortgage servicing rights (includes $19,465, $17,539 and $12,733 measured at fair value) 19,774 17,850 13,056
Goodwill 86,314 86,009 81,934
Intangible assets 12,026 12,715 8,535
Loans held-for-sale 43,874 40,124 31,454
Customer and other receivables 81,996 93,620 37,608
Other assets 191,077 187,315 124,759
Total assets $2,223,299 $2,251,043 $1,817,943
Liabilities
Deposits in domestic offices:
Noninterest-bearing $269,615 $246,729 $213,994
Interest-bearing 640,789 652,730 576,938
Deposits in foreign offices:
Noninterest-bearing 5,489 4,889 4,004
Interest-bearing 75,718 70,551 88,061
Total deposits 991,611 974,899 882,997
Federal funds purchased and securities loaned or sold under agreements to repurchase 255,185 249,578 206,598
Trading account liabilities 65,432 71,672 51,723
Derivative liabilities 43,728 52,624 30,709
Commercial paper and other short-term borrowings 69,524 62,280 158,056
Accrued expenses and other liabilities (includes $1,487, $1,567 and $421 of reserve for
unfunded lending commitments) 127,854 126,019 42,516
Long-term debt 438,521 456,288 268,292
Total liabilities 1,991,855 1,993,360 1,640,891
Sh
Shareholders'
h ld ' equity
i
Preferred stock, $0.01 par value; authorized - 100,000,000 shares; issued and
outstanding - 3,960,660, 5,760,660 and 8,202,042 shares 37,208 58,840 37,701
Common stock and additional paid-in capital, $0.01 par value; authorized - 10,000,000,000 shares;
issued and outstanding - 8,650,243,926, 8,650,314,133 and 5,017,435,592 shares 128,734 128,823 76,766
Retained earnings 71,233 76,881 73,823
Accumulated other comprehensive income (loss) (5,619) (6,705) (10,825)
Other (112) (156) (413)
Total shareholders
shareholders' equity 231 444
231,444 257 683
257,683 177 052
177,052
Total liabilities and shareholders' equity $2,223,299 $2,251,043 $1,817,943
15
Net Income
$ in Millions
N t Income
Net I & Net
N t Income
I Available
A il bl tot Common
C Shareholders
Sh h ld - Annual
A l
$21,133 $21,111
$16,465 $16,447
$14,982
, $14,800
$13,947 $13,931
$10,762 $10,758
$9,553 $9,548
$7,517 $7,511 $7,499
$7,494
$6,276
$4,008
$2,556
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
$(2,204)
Net income (loss) Net income (loss) available to common shareholders (1)
Net Income and Net Income Available to Common Shareholders - Quarterly
$4,247
$3,698 $3,655
$3,410
$3,224 $3,224
$2,814
$2,419
$1,210 $1,177
$1,020
$704
$268 $215
$(194)
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
$(1,001)
$(1,789)
$(2,392) $(2,241)
Net income (loss) Net income (loss) available to common shareholders(1) $(5,196)
(1) Net income available to common shareholders includes preferred dividends and related costs
16
Earnings Per Share
Dil t d Earnings
Diluted E i P
Per Sh
Share - Annual
A l
$4.59
$4.04
$3.55 $3.64
$3.30
$3 05
$3.05
$2.26 $2.30
$0.54
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
$(0.29)
Diluted Earnings Per Share - Quarterly
$0.82
$0.72
$0.44
$0.33
$0 23
$0.23
$0.15
$0.05
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
$(0.26))
$(
$(0.48)
$(0.60)
17
Dividend Per Share
Di id d P
Dividends Per Sh
Share - Annual
A l
$2.40
$2.24
$2.12
$1.90
$1.70
$1.44
$1.22
$1.14
$1.03
$0 04
$0.04
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Dividends Per Share - Quarterly
$0.64 $0.64 $0.64 $0.64 $0.64
$0.32
$0.01 $0.01 $0.01 $0.01
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
Note:
On 1/27/2010, the Board of Directors (the Board) declared a regular quarterly cash dividend on common stock of $0.01 per share, payable on 3/26/2010
to common stockholders of record on 3/5/2010.
18
Return on Equity (1)
R t
Return on Equity
E it - Annual
A l
21.50%
19.96%
16.47% 16.51% 16.27%

15.96%
15.42%
5
11.08%
1.80%
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
-1.21%
Return on Equity - Quarterly
11.02%
9.25%
7.10%
5.59%
2.90%
1.97%
0.60%
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
-4.51%
-6.68%
-10.46%
(1) Annualized Return on Equity = (Net income available to common shareholders / Total average common shareholders equity)
19
Return on Assets (1)
Return on Assets - Annual
1.46% 1.44% 1.44%

1.34%
1.30%
1.16%
1.12%
0.94%
0.26%
0.22%
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Return on Assets - Quarterly

0.93%
0.78%
0.68%
0.53%
0 28%
0.28%
0.25%
0.06%
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
-0.03%
-0.17%
-0.37%
(1) Annualized Return on Assets = Net income / Total average assets

20
Noninterest Income – Annual
$ in Millions
$72,534
$38,182
$32,392
$26,438 $27 422

$27,422
$22,729
$18,270
$16,338 $15,504
$14,607
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
$ in M illio ns
2000 2 00 1 2002 2003 2 00 4 2005 2006 20 0 7 2008 2009
Service charges $4,543 $4,943 $5,276 $5,618 $6,989 $7,704 $8,224 $8,908 $10,316 $11,038
Card income 2,229 2,422 2,620 3,052 4,592 5,753 14,290 14,077 13,314 8,353
Mortgage banking 512 593 761 1,922 414 805 541 902 4,087 8,791
Investment & brokerage 1,929 2,112 2,237 2,371 3,614 4,184 4,456 5,147 4,972 11,919
Investment banking 1,512 1,579 1,545 1,736 1,886 1,856 2,317 2,345 2,263 5,551
Trading 1,923 1,842 778 408 869 1,763 3,358 (4,889) (5,911) 12,235
Gains (losses) on sales of debt securities 25 475 630 941 1,724 1,084 (443) 180 1,124 4,723
Other income 1,934 2,372 1,657 2,222 2,641 3,289 5,439 5,722 ((2,743)) 9,924
Total noninterest income $14,607 $16,338 $15,504 $18,270 $22,729 $26,438 $38,182 $32,392 $27,422 $72,534
% of Total Revenue 4 4% 45% 44% 4 7% 45% 46% 52% 48% 38% 6 1%
21
Noninterest Income – Quarterly
$ in Millions
$23,261
$21,144
$14,612
$13,517
$9,789
$7,979
$7,480
$7,080
$3,639
$2,574
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
$ in M illions 2007 2008 2009

3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q
Service charges $2,221 $2,415 $2,397 $2,638 $2,722 $2,559 $2,533 $2,729 $3,020 $2,756
Card income 3,595 3,591 3,639 3,451 3,122 3,102 2,865 2,149 1,557 1,782
Mortgage banking 155 386 451 439 1,674 1,523 3,314 2,527 1,298 1,652
Investment & brokerage 1,378 1,427 1,340 1,322 1,238 1,072 2,963 2,994 2,948 3,014
Investment banking 389 544 476 695 474 618 1,055 1,646 1,254 1,596
Trading (1,388) (5,380) (1,783) 357 (384) (4,101) 5,201 2,164 3,395 1,475
Gains (losses) on sales of debt securities 7 109 225 127 10 762 1,498 632 1,554 1,039
Other income 1,123 547 335 760 (877) (2,961) 3,832 6,303 (414) 203
Total noninterest income $7,480 $3,639 $7,080 $9,789 $7,979 $2,574 $23,261 $21,144 $14,612 $13,517
% o f Total Revenue 46% 28% 41% 48% 41% 16% 65% 65% 56% 54%
22
Noninterest Expense – Annual
$ in Millions
$70,000
$60,000
23%
$50,000
13%
$40,000 3%
12%
$30,000
$20,000
49%
$10,000
$0
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Personnel Occupancy & Equipment Intangibles Amort. Mktg., Prof., D.P., & Tele. Other Expenses
$ in M illions
2000 20 0 1 2002 2003 2004 2005 2006 2007 2008 2009
Personnel $9,400 $9,829 $9,682 $10,446 $13,435 $15,054 $18,211 $18,753 $18,371 $31,528
Occupancy 1,682 1,774 1,780 2,006 2,379 2,588 2,826 3,038 3,626 4,906
Equipment 1,173 1,115 1,124 1,052 1,214 1,199 1,329 1,391 1,655 2,455
Total Occup. & Equip. 2,855 2,889 2,904 3,058 3,593 3,787 4,155 4,429 5,281 7,361
Intangibles Amort. 864 878 218 217 664 809 1,755 1,676 1,834 1,978
Marketing 621 682 753 985 1,349 1,255 2,336 2,356 2,368 1,933
Professional Fees 452 564 525 844 836 930 1,078 1,174 1,592 2,281
Data Processing 66
667 776
6 1 01
1,017 1 104
1,104 1 330
1,330 1 48
1,487 1 32
1,732 1 962
1,962 2 46
2,546 2 00
2,500
Telecommunications 527 484 481 571 730 827 945 1,013 1,106 1,420
Total Mktg., Prof., D.P., & Tele. 2,267 2,506 2,776 3,504 4,245 4,499 6,091 6,505 7,612 8,134
Other Operating Expense 2,697 3,302 2,856 2,930 4,457 4,120 5,909 5,751 7,496 14,991
Total Operating Expense $18,083 $19,404 $18,436 $20,155 $26,394 $28,269 $36,121 $37,114 $40,594 $63,992
Merger and restructuring charges $618 $412 $805 $410 $935 $2,721
Efficiency Ratio (1) 56.0% 57.4% 51.8% 51.1% 52.6% 49.4% 48.4% 54.7% 56.1% 55.2%
(1) Fully taxable equivalent
23
Noninterest Expense – Quarterly
$ in Millions
$18,000
$16,000
$14,000 25%
$12,000
14%
$10,000
3%
$8,000 12%
$6,000
$4,000 46%
$2,000
$0
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
Personnel Occupancy & Equipment Intangibles Amort. Mktg., Prof., D.P., & Tele. Other Expenses
$ in M illions
2007 2008 2009
3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q
Personnel $4,169 $4,822 $4,726 $4,420 $5,198 $4,027 $8,768 $7,790 $7,613 $7,357
Occupancy 754 827 849 848 926 1,003 1,128 1,219 1,220 1,339
Equipment 336 373 396 372 440 447 622 616 617 600
Total Occup. & Equip. 1,090 1,200 1,245 1,220 1,366 1,450 1,750 1,835 1,837 1,939
Intangibles Amort. 429 467 446 447 464 477 520 516 510 432
Marketing 552 712 637 571 605 555 521 499 470 443
Professional Fees 258 404 285 362 424 521 405 544 562 770
Data Processing 463 590 563 587 755 641 648 621 592 639
Telecommunications 255 263 260 266 288 292 327 345 361 387
Total Mktg., Prof. D.P., & Tele. 1,528 1,969 1,745 1,786 2,072 2,009 1,901 2,009 1,985 2,239
Other Operating Expense 1,314 1,811 931 1,574 2,313 2,678 3,298 4,041 3,767 3,885
Total Operating Expense $8,530 $10,269 $9,093 $9,447 $11,413 $10,641 $16,237 $16,191 $15,712 $15,852
Merger and restructuring charges $84 $140 $170 $212 $247 $306 $765 $829 $594 $533
Efficiency Ratio (1) 52.9% 77.4% 53.3% 46.6% 58.6% 68.5% 47.1% 51.4% 61.8% 64.5%
(1) Fully taxable equivalent
24
Rate Environment
Yield Curves as of 12/31/2009

Yearly Average Rates
4.50%
4.00%
3.50%
3.00%
2.50%
2.00%
1.50%
1.00%
0.50%
0.00%
1ML 3ML 6ML 1Y Libor 2Y Swap 3Y Swap 5Y Swap 10Y Swap
2009 2008
Pa th of Federal Funds Rate 3M Libor vs FF

Monthly Average Rates
3.50% 6.00%
3.00% 5.00%
2.50%
4.00%
2.00%
3.00%
1.50%
2.00%
1.00%
0.50% 1.00%
0.00% 0.00%
Oct-07
Apr-08
Oct-08
Apr-09
Oct-09
Jul-08
Jul-09
Jan-08
Jan-09
Apr-08
Apr-09
Oct-08
Oct-09
Jan-08
Jan-09
Jul-07
Jul-08
Jul-09
Fed Funds 3M Libor Spread
25
Net Interest Income and Net Interest Yields – Annual
$ in Millions
3.96% 3.96%
3.75% 3.75% 3.80%
3.68%
3.42% 3.46%
3.20% 3 26%
3.26%
3.17% 3.14%
2.98%
2.84% 2.82%
2.60% 2.65%
$46,554 $48,410
$35,815 $36,190
$31,569
$28,677
$20,633 $21,511 $21,149
$18,671
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Net interest income (FTE) Net interest yield Net interest yield (excl. trading)
Balance Sheet Ratios
20 0 0 2 0 01 2002 20 0 3 2 00 4 2 0 05 2006 20 0 7 2 00 8 2 0 09
Liquidity Ratios
Loans & Leases/Domestic deposits 111% 117% 101% 96% 95% 100% 111% 126% 125% 106%
Loans & Leases/Earning assets 67% 65% 59% 55% 52% 48% 51% 56% 58% 52%
Total securities/Earning assets 14% 11% 13% 11% 17% 20% 20% 13% 16% 15%
Market based assets/Earning assets 27% 27% 29% 29% 30% 23% 26%
Interest Rates and Y ields

Loan & Lease yield 8.15% 7.50% 6.58% 6.04% 5.95% 6.50% 7.43% 7.25% 6.18% 5.17%
Securities yield 6.07% 6.23% 5.44% 4.44% 4.88% 5.03% 5.26% 5.37% 5.34% 4.88%
Market-based assets yield 1.30% 1.06% 0.61% 0.45% 0.66% 1.37% 1.27%
Earning assets yield 7.45% 6.90% 5.71% 4.90% 4.82% 5.35% 6.29% 6.41% 5.56% 4.33%
Interest-bearing deposit rate 4.20% 3.35% 2.07% 1.59% 1.48% 2.08% 2.92% 3.33% 2.39% 1.07%
Interest-bearing liabilities rate 5.09% 3.94% 2.42% 2.01% 1.98% 2.97% 3.99% 4.33% 2.88% 1.77%
N et Interest Y ield 3 .20 % 3 .6 8% 3 .7 5 % 3.2 6 % 3 .17 % 2 .8 4% 2 .8 2 % 2.6 0 % 2 .98 % 2 .6 5%

Net interest yield (excl. trading) (1) 3.96% 3.93% 3.71% 3.80% 3.42% 3.46% 3.14%
Managed net interest yield (excl. trading) (1, 2) 3.99% 3.99% 3.75% 4.13% 3.82% 3.88% 3.69%
(1) Excludes the impact of market-based amounts included in Global Markets

(2) Includes the impact of securitizations utilizing actual bond costs
26
Net Interest Income and Net Interest Yields – Quarterly
$ in Millions
3.65%
3.38% 3.46% 3.40%
3 28%
3.28% 3 28%
3.28% 3 31%
3.31%
3.13% 3.13% 3.21%
3.09%
2.92% 2.93%
2.73% 2.70%
2.61% 2.61% 2.64% 2.61% 2.62%
$13,406
$ , $12 819
$12,819
$11,920 $11,942 $11,753 $11,896
$10,291 $10,937
$9,815
$8,992
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
Net interest income (FTE) Net interest yield Net interest yield (excl. trading)
Balance Sheet Ratios Based on Quarterly Average Balances
2007 2008 2009

3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q
Liquidity Ratios
Loans & Leases/Domestic deposits 130% 130% 129% 128% 124% 119% 114% 108% 102% 99%
Loans & Leases/Earning assets 57% 58% 58% 59% 58% 58% 52% 53% 52% 50%
Total securities/Earning assets 13% 14% 15% 16% 16% 17% 15% 14% 15% 15%
Market based assets/Earning assets 30% 27% 26% 24% 23% 19% 26% 26% 26% 27%
Interest Rates and Y ields

Loan & Lease yield 7.25% 7.21% 6.64% 6.04% 6.03% 6.06% 5.46% 5.15% 5.01% 5.05%
Securities yield 5.45% 5.40% 5.17% 5.04% 5.52% 5.57% 5.47% 5.26% 4.62% 4.18%
Market-based assets yield 0.77% 0.79% 1.19% 1.27% 1.33% 1.87% 1.57% 1.28% 1.18% 1.06%
Earning assets yield 6.48% 6.39% 5.89% 5.44% 5.52% 5.40% 4.74% 4.40% 4.19% 3.96%
Interest-bearing deposit rate 3.39% 3.44% 3.04% 2.38% 2.31% 1.91% 1.40% 1.15% 0.93% 0.80%
Interest-bearing liabilities rate 4.43% 4.25% 3.55% 2.87% 2.86% 2.30% 2.11% 1.84% 1.70% 1.42%
N et Interest Y ield 2 .6 1 % 2 .6 1 % 2 .7 3 % 2 .9 2 % 2 .9 3 % 3 .3 1 % 2 .7 0 % 2 .6 4 % 2 .6 1 % 2 .6 2 %
N t interest
Net i t t yield
i ld (excl. t di ) (1)
( l trading) 3 38%
3.38% 3 28%
3.28% 3 28%
3.28% 3 46%
3.46% 3 40%
3.40% 3 65%
3.65% 3 09%
3.09% 3 13%
3.13% 3 13%
3.13% 3 21%
3.21%
Managed net interest yield (excl. trading) (1, 2) 3.80% 3.66% 3.69% 3.90% 3.83% 4.05% 3.63% 3.71% 3.67% 3.74%
(1) Excludes the impact of market-based amounts included in Global Markets

(2) Includes the impact of securitizations utilizing actual bond costs
27
Quarterly Average Balance Sheet and Yields Table*
Fourth Quarter 2009 Third Quarter 2009 Fourth Quarter 2008
Interest Interest Interest
A
Average
g I
Income/ / Yield/
Yi ld/ A
Average
g I
Income/ / Yi ld/
Yield/ A
Average
g I
Income/ / Yi ld/
Yield/
Balance Expense Rate Balance Expense Rate Balance Expense Rate
Earning assets
Time deposits placed and other short-term investments $28,566 $220 3.06 % $29,485 $133 1.79 % $10,511 $158 5.97 %
Federal funds sold and securities borrowed or purchased
under agreements to resell 244,914 327 0.53 223,039 722 1.28 104,843 393 1.50
Trading account assets 218,787 1,800 3.28 212,488 1,909 3.58 179,687 2,170 4.82
(1)
Debt securities 279,231 2,921 4.18 263,712 3,048 4.62 280,942 3,913 5.57
(2)
Loans and leases :
(3)
Residential mortgage 236,883 3,108 5.24 241,924 3,258 5.38 253,560 3,596 5.67
Home equity 150,704 1,613 4.26 153,269 1,614 4.19 151,943 1,954 5.12
Discontinued real estate 15,152 174 4.58 16,570 219 5.30 21,324 459 8.60
Credit card - domestic 49,213 1,336 10.77 49,751 1,349 10.76 64,906 1,784 10.94
Credit card - foreign 21,680 605 11.08 21,189 562 10.52 17,211 521 12.05
(4)
Direct/Indirect consumer 98,938 1,361 5.46 100,012 1,439 5.71 83,331 1,714 8.18
(5)
Other consumer 3,177 50 6.33 3,331 60 7.02 3,544 70 7.83
Total consumer 575,747 8,247 5.70 586,046 8,501 5.77 595,819 10,098 6.76
Commercial - domestic 207,050 2,090 4.01 216,332 2,132 3.91 226,095 2,890 5.09
(6)
Commercial real estate 71,352 595 3.31 74,276 600 3.20 64,586 706 4.35
Commercial lease financing 21,769 273 5.04 22,068 178 3.22 22,069 242 4.40
Commercial - foreign 29,995 287 3.78 31,533 297 3.74 32,994 373 4.49
T l commercial
Total i l 330 166
330,166 3 245
3,245 3 90
3.90 344 209
344,209 3 207
3,207 3 70
3.70 345 744
345,744 4 211
4,211 4 85
4.85
Total loans and leases 905,913 11,492 5.05 930,255 11,708 5.01 941,563 14,309 6.06
Other earning assets 130,487 1,222 3.72 131,021 1,333 4.05 99,127 959 3.85
(7)
Total earning assets 1,807,898 17,982 3.96 1,790,000 18,853 4.19 1,616,673 21,902 5.40
Cash and cash equivalents 230,618 196,116 77,388
Other assets, less allowance for loan and lease losses 383,015 404,559 254,793
Total assets $2,421,531 $2,390,675 $1,948,854
Interest-bearing liabilities
Domestic interest-bearing deposits:
Savings $33,749 $54 0.63 % $34,170 $49 0.57 % $31,561 $58 0.73 %
NOW and money market deposit accounts 392,212 388 0.39 356,873 353 0.39 285,410 813 1.13
Consumer CDs and IRAs 192,779 835 1.72 214,284 1,100 2.04 229,410 1,835 3.18
Negotiable CDs, public funds and other time deposits 31,758 82 1.04 48,905 118 0.95 36,510 270 2.94
Total domestic interest-bearing deposits 650,498 1,359 0.83 654,232 1,620 0.98 582,891 2,976 2.03
Foreign interest-bearing deposits:
Banks located in foreign countries 16,477 30 0.73 15,941 29 0.73 41,398 125 1.20
Governments and official institutions 6,650 4 0.23 6,488 4 0.23 13,738 30 0.87
Time, savings and other 54,469 79 0.57 53,013 57 0.42 48,836 165 1.34
Total foreign interest-bearing deposits 77,596 113 0.58 75,442 90 0.47 103,972 320 1.22
Total interest-bearing deposits 728,094 1,472 0.80 729,674 1,710 0.93 686,863 3,296 1.91
Federal funds p purchased and securities loaned or sold under
agreements to repurchase and other short-term borrowings 450,538 658 0.58 411,063 1,237 1.19 459,743 1,910 1.65
Trading account liabilities 83,118 591 2.82 73,290 455 2.46 65,058 524 3.20
Long-term debt 445,440 3,365 3.01 449,974 3,698 3.27 255,709 2,766 4.32
(7)
Total interest-bearing liabilities 1,707,190 6,086 1.42 1,664,001 7,100 1.70 1,467,373 8,496 2.30
Noninterest-bearing sources:
Noninterest-bearing deposits 267,066 259,621 205,278
Other liabilities 196,676 211,070 99,637
Shareholders' equity 250,599 255,983 176,566
Total liabilities and shareholders' equity $2,421,531 $2,390,675 $1,948,854
Net interest spread 2.54 % 2.49 % 3.10 %
Impact of noninterest-bearing sources 0 08
0.08 0 12
0.12 0 21
0.21
Net interest income/yield on earning assets $11,896 2.62 % $11,753 2.61 % $13,406 3.31 %
(1) Yields on AFS debt securities are calculated based on fair value rather than historical cost balances. The use of fair value does not have a material impact on net interest yield.
(2) Nonperforming loans are included in the respective average loan balances. Income on these nonperforming loans is recognized on a cash basis. Purchased impaired loans were written down to
fair value upon acquisition and accrete interest income over the remaining life of the loan.
(3) Includes foreign residential mortgages of $550 million and $662 million for the fourth and third quarters of 2009.
(4) Includes foreign consumer loans of $8.6 billion and $8.4 billion in the fourth and third quarters of 2009, and $2.0 billion in the fourth quarter of 2008.
(5) Includes consumer finance loans of $2.3 billion and $2.4 billion in the fourth and third quarters of 2009, and $2.7 billion in the fourth quarter of 2008; and other foreign consumer loans of $689 million
and $700 million in the fourth and third quarters of 2009, and $654 million in the fourth quarter of 2008.
(6) Includes domestic commercial real estate loans of $68.2 billion and $70.7 billion in the fourth and third quarters of 2009, and $63.6 billion in the fourth quarter of 2008, and foreign commercial real estate
loans of $3.1 billion and $3.6 billion in the fourth and third quarters of 2009, and $964 million in the fourth quarter of 2008.
(7) Interest income includes the impact of interest rate risk management contracts, which decreased interest income on the underlying assets $248 million and $136 million in the fourth and third quarters
of 2009, and $41 million in the fourth quarter of 2008. Interest expense includes the impact of interest rate risk management contracts, which increased (decreased) interest expense on the underlying
liabilities $(1.1) billion and $(873) million in the fourth and third quarters of 2009, and $237 million in the fourth quarter of 2008.
*Fully taxable-equivalent basis 28

Loan Portfolio
Outstanding Loans and Leases

December 31 December 31 Increase
2009 2008 (Decrease)
Consumer
(1)
Residential mortgage $242,129 $248,063 $(5,934)
Home equity 149,126 152,483 (3,357)
(2)
Discontinued real estate 14,854 19,981 (5,127)
Credit card - domestic 49,453 64,128 (14,675)
Credit card - foreign 21,656 17,146 4,510
(3)
Direct/Indirect consumer 97,236 83,436 13,800
(4)
Other consumer 3,110 3,442 (332)
Total consumer 577,564 588,679 (11,115)
Commercial
(5)
Commercial - domestic 198,903 219,233 (20,330)
(6)
Commercial real estate 69,447 64,701 4,746
Commercial lease financing 22,199 22,400 (201)
Commercial - foreign 27,079 31,020 (3,941)
Total commercial loans 317,628 337,354 (19,726)
(7)
Commercial loans measured at fair value 4,936 5,413 (477)
Total commercial 322,564 342,767 (20,203)
Total loans and leases $900,128 $931,446 $(31,318)
(1) IIncludes
l d fforeign
ig residential
id ti l mortgages
tg g off $552 million
illi att D
December
b 3131, 2009
2009. W
We did nott h
have any material
t i l fforeign
ig residential
id ti l mortgage
tg g lloans prior
i tto JJanuary 1
1, 2009
2009.
(2) Includes $13.4 billion and $18.2 billion of pay option loans, and $1.5 billion and $1.8 billion of subprime loans at December 31, 2009 and December 31, 2008 which were
obtained in connection with the acquisition of Countrywide. The Corporation no longer originates these products.
(3) Includes dealer financial services of $41.6 billion and $40.1 billion, consumer lending of $19.7 billion and $28.2 billion, foreign consumer loans of $7.8 billion and
$1.8 billion at December 31, 2009 and December 31, 2008. The 2009 amount includes securities-based lending margin loans of $12.9 billion.
(4) At December 31, 2009 and December 31, 2008, includes consumer finance loans of $2.3 billion and $2.6 billion, and other foreign consumer loans of $709 million
and $618 million.
(5) Includes small business commercial - domestic loans,
loans primarily card related
related, of $17
$17.5
5 billion and $19
$19.1
1 billion at December 31
31, 2009 and December 31
31, 2008
2008.
(6) Includes domestic commercial real estate loans of $66.5 billion and $63.7 billion, and foreign commercial real estate loans of $3.0 billion and $979 million at
December 31, 2009 and December 31, 2008.
(7) Certain commercial loans are measured under the fair value option and include commercial - domestic loans of $3.0 billion and $3.5 billion, commercial - foreign
loans of $1.9 billion and $1.7 billion, and commercial real estate loans of $90 million and $203 million at December 31, 2009 and December 31, 2008.
29
Nonperforming Assets
$ in Millions
3.98%
$40,000 4.00%
6% 3.50%
$30,000 3.00%
36%
2.50%
$20,000 1.96% 2.00%

1.49% 1.53% 10%
1.39%
1.50%
36%
$10,000 0.81% 58% 1.00%
0.68%
5% 4% 0.47% 6%
8%
0.28% 0.26% 36% 54% 0 50%
0.50%
64% 5% 10%
78% 82% 6% 4%
74% 60% 45% 41% 58%
31%
$- 14% 14% 21% 30% 49% 55% 0.00%
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Total consumer Total commercial

Foreclosed properties & Nonperforming securities Nonperforming assets/Total loans, leases, & foreclosed properties
$ in M illio ns 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Residential mortgage $551 $556 $612 $531 $554 $570 $660 $1,999 $7,057 $16,596
Home equity 32 80 66 43 66 117 291 1,340 2,637 3,804
Discontinued real estate 77 249
Direct/Indirect consumer 19 27 30 28 33 37 2 8 26 86
Other consumer 1,104 16 25 36 85 61 77 95 91 104
Total consumer 1,706 679 733 638 738 785 1,030 3,442 9,888 20,839
Commercial - domestic (1) 2,777 3,123 2,781 1,388 855 581 584 852 2,040 4,925
Commercial - foreign 486 461 1,359 578 267 34 13 19 290 177
Commercial real estate 239 243 164 142 87 49 118 1,099 3,906 7,286
Commercial lease financing 127 266 62 42 33 56 115
Small business commercial - domestic 152 205 200
Total commercial 3,505 3,830 4,307 2,235 1,475 726 757 2,155 6,497 12,703
Total nonperforming loans and leases 5,211 4,509 5,040 2,873 2,213 1,511 1,787 5,597 16,385 33,542
Foreclosed properties 249 402 225 148 102 92 69 351 1,827 2,205
Nonperforming securities 140
Total nonperforming assets (2, 3, 4) $5,460 $4,911 $5,265 $3,021 $2,455 $1,603 $1,856 $5,948 $18,212 $35,747
(5)
Nonperforming assets/Total assets 0.85% 0.79% 0.80% 0.42% 0.22% 0.12% 0.13% 0.35% 1.00% 1.61%
Nonperforming assets/Total loans, leases, & foreclosed properties (5) 1.39% 1.49% 1.53% 0.81% 0.47% 0.28% 0.26% 0.68% 1.96% 3.98%
Allowance for loan and lease losses $6,838 $6,875 $6,358 $6,163 $8,626 $8,045 $9,016 $11,588 $23,071 $37,200
Allowance for loan and lease losses/Total loans and leases outstanding (5) 1.74% 2.09% 1.85% 1.66% 1.65% 1.40% 1.28% 1.33% 2.49% 4.16%
Allowance for loan and lease losses/Total nonperforming loans and leases (5) 131% 153% 126% 215% 390% 532% 505% 207% 141% 111%
(1) Excludes small business commercial - domestic loans.

(2) Balances do not include loans accounted for as purchased impaired loans even though the customer may be contractually past due. Loans accounted for as purchased impaired loans
were written down to fair value upon acquisition and accrete interest income over the remaining life of the loan.
(3) Balances do not include nonperforming loans held-for-sale of $7.3 billion, $6.2 billion, $5.9 billion, $5.0 billion and $4.1 billion at December 31, 2009, September 30, 2009, June 30,
2009, March 31, 2009 and December 31, 2008, respectively.
(4) Balances do not include loans measured at fair value under the fair value option. At December 31, 2009 and September 30, 2009, there were $15 million and $24 million
of nonperforming loans measured at fair value under fair value option
option. At June 30,
30 2009
2009, March 31
31, 2009 and December 31
31, 2008
2008, there were no nonperforming loans
measured at fair value under the fair value option. At December 31, 2009 and September 30, 2009, there were $87 million and $111 million of loans past due 90
days or more and still accruing interest measured at fair value under the fair value option. At June 30, 2009, March 31, 2009 and December 31, 2008, there were no loans
past due 90 days or more and still accruing interest measured at fair value under the fair value option.
(5) Ratios do not include loans measured at fair value under the fair value option of $4.9 billion, $6.2 billion, $7.0 billion, $7.4 billion and $5.4 billion at December 31, 2009, September 30,
2009, June 30, 2009, March 31, 2009 and December 31, 2008, respectively.
Loans are classified as domestic or foreign based upon the domicile of the borrower.
Certain prior period amounts have been reclassified to conform to current period presentation. 30
Nonperforming Assets
$ in Millions
3.98%
$40,000 4.00%
3.72%
3.31% 6% 3.50%
6%
$30,000 6% 3.00%
2.64%
36%
36% 2.50%
7%
37%
1.96%
$20,000 36% 2.00%
1.45% 10%
1.50%
1.13% 13% 36%
0.90% 58%
$10,000 6% 36% 58% 1.00%
0.68% 6% 57%
0.43% 6% 40%
37% 57%
36% 0 50%
0.50%
6% 54%
34% 54% 50%
60% 58% 57%
$- 0.00%
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
Total consumer Total commercial Foreclosed properties Nonperforming assets/Total loans, leases, & foreclosed properties
$ in M illio ns 2 00 7 20 0 8 2009
3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q
Residential mortgage $1,176 $1,999 $2,576 $3,269 $4,638 $7,057 $10,846 $13,615 $15,509 $16,596
Home equity 764 1,340 1,786 1,851 2,049 2,637 3,497 3,826 3,741 3,804
Discontinued real estate 33 77 129 181 207 249
Direct/Indirect consumer 6 8 6 11 13 26 29 57 92 86
Other consumer 94 95 91 89 89 91 91 93 105 104
Total Consumer 2,040 3,442 4,459 5,220 6,822 9,888 14,592 17,772 19,654 20,839
Commercial - domestic (1) 638 852 980 1,079 1,566 2,040 3,022 4,204 4,719 4,925
Commercial - foreign 16 19 54 48 48 290 300 250 261 177
Commercial real estate 352 1,099 1,627 2,616 3,090 3,906 5,662 6,651 6,943 7,286
Commercial lease financing 29 33 44 40 35 56 104 104 170 115
Small business commercial - domestic 105 152 169 153 183 205 224 200 167 200
Total commercial 1,140 2,155 2,874 3,936 4,922 6,497 9,312 11,409 12,260 12,703
Total nonperforming loans and leases 3,180 5,597 7,333 9,156 11,744 16,385 23,904 29,181 31,914 33,542
Foreclosed properties 192 351 494 593 1,832 1,827 1,728 1,801 1,911 2,205
Total nonperforming assets (2, 3, 4) $3,372 $5,948 $7,827 $9,749 $13,576 $18,212 $25,632 $30,982 $33,825 $35,747
Loans past due 90 days or more and still accruing (2, 4, 5, 6) $2,995 $3,736 $4,160 $4,548 $4,819 $5,414 $6,344 $6,403 $7,595 $16,845
Nonperforming assets/Total assets (7) 0.21% 0.35% 0.45% 0.57% 0.74% 1.00% 1.11% 1.38% 1.51% 1.61%
Nonperforming assets/Total loans, leases, & foreclosed properties (7) 0.43% 0.68% 0.90% 1.13% 1.45% 1.96% 2.64% 3.31% 3.72% 3.98%
Allowance for loan and lease losses $9,535 $11,588 $14,891 $17,130 $20,346 $23,071 $29,048 $33,785 $35,832 $37,200
Reserve for unfunded lending commitments 392 518 507 507 427 421 2,102 1,992 1,567 1,487
Total allowance for credit losses $9,927 $12,106 $15,398 $17,637 $20,773 $23,492 $31,150 $35,777 $37,399 $38,687
Allowance for loan and lease losses/Total loans and leases outstanding (7) 1.21% 1.33% 1.71% 1.98% 2.17% 2.49% 3.00% 3.61% 3.95% 4.16%
Allowance for loan and lease losses/Total nonperforming loans and leases (7) 300% 207% 203% 187% 173% 141% 122% 116% 112% 111%
Reservable commercial utilized criticized exposure (8) $10,820 $17,176 $21,157 $25,998 $31,009 $36,937 $48,660 $57,180 $60,059 $58,687
Reservable commercial utilized criticized exposure/Commercial utilized exposure (8) 3.05% 4.46% 5.43% 6.23% 7.45% 8.90% 11.13% 13.53% 14.78% 14.94%

(2) Balances do not include loans accounted for as purchased impaired loans even though the customer may be contractually past due. Loans accounted for as purchased impaired loans were written down to fair value upon acquisition and
accrete interest income over the remaining life of the loan.
(3) Balances do not include nonperforming loans held-for-sale of $7.3
$ billion, $
$6.2 billion, $
$5.9 billion, $
$5.0 billion and $
$4.1 billion at 12/31/2009, 9/30/2009, 6/30/2009, 3/31/2009 and 12/31/2008, respectively.
(4) Balances do not include loans measured at fair value under the fair value option. At 12/31/2009 and 9/30/2009, there were $15 million and $24 million of nonperforming loans measured at fair value under fair value option. At 6/30/2009,
3/31/2009 and 12/31/2008, there were no nonperforming loans measured at fair value under the fair value option. At 12/31/2009 and 9/30/2009, there were $87 million and $111 million of loans past due 90 days or more and still accruing
interest measured at fair value under the fair value option. At 6/30/2009, 3/31/2009 and 12/31/2008, there were no loans past due 90 days or more and still accruing interest measured at fair value under the fair value option.
(5) Balances do not include loans held-for-sale past due 90 days or more and still accruing interest included in other assets of $6 million, $6 million, $0, $18 million and $31 million at 12/31/2009, 9/30/2009, 6/30/2009, 3/31/2009 and 12/31/2008.
(6) Includes purchase of $9.4 billion of Government National Mortgage Association loans during the three months ended 12/31/2009.
(7) Ratios do not include loans measured at fair value under the fair value option of $4.9 billion, $6.2 billion, $7.0 billion, $7.4 billion and $5.4 billion at 12/31/2009, 9/30/2009, 6/30/2009, 3/31/2009 and 12/31/2008, respectively.
(8) Criticized exposure and ratios exclude assets held-for-sale, exposure measured at fair value under the fair value option and other nonreservable exposure. Including assets held-for-sale, other nonreservable exposure and commercial loans
measured at fair value, the ratios would have been 16.44 percent, 15.85 percent, 14.93 percent, 12.63 percent and 9.45 percent at 12/31/2009, 9/30/2009, 6/30/2009, 3/31/2009 and 12/31/2008, respectively.
Certain prior period amounts have been reclassified to conform to current period presentation. 31
Net Charge-offs and Provision Expense
$ in Billions
3.58%
$48.6
$33.7
1.79%
$26.8
1.16% 1.10%
0.87% 0.85% 0.84% $16.2
0.66% 0.70%
0.61%
$8.4
$6.5
$4.2 $4.3 $4.6 $4.5 $5.0
$2.4 $2.5 $3.7 $3.7 $3.1 $2.8 $3.1 $2.8 $4.0
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Net charge-offs Provision for credit losses Net charge-off ratio
(1 )
Year-to-Date Net Charge-offs/Losses and Net Charge-off/Loss Ratios
$ in M illions
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
g g
Residential mortgage 0.03% 0.03% 0.04% 0.03% 0.02% 0.02% 0.02% 0.02% 0.36% 1.74%
Home equity 0.10% 0.09% 0.11% 0.05% 0.04% 0.05% 0.07% 0.28% 2.59% 4.56%
Discontinued real estate 0.15% 0.58%
Credit card domestic 3.29% 4.04% 5.11% 5.37% 5.31% 6.76% 4.85% 5.29% 6.57% 12.50%
Credit card foreign 2.46% 3.06% 3.34% 6.30%
Consumer direct/indirect 0.78% 0.82% 0.69% 0.55% 0.55% 0.55% 1.14% 1.96% 3.77% 5.46%
Other consumer 1.09% 3.70% 2.42% 2.89% 2.51% 3.99% 2.97% 6.18% 10.46% 12.94%
Total consumer 0.54% 1.14% 0.91% 0.91% 0.93% 1.26% 1.01% 1.07% 2.21% 4.22%
Commercial - domestic (2) 0.87% 1.46% 1.34% 0.68% 0.15% 0.13% 0.22% 0.08% 0.26% 1.09%
Commercial - foreign 0 29%
0.29% 0 78%
0.78% 2 45%
2.45% 2 36%
2.36% 1 05%
1.05% -0.39%
0 39% -0.04%
0 04% 0 00%
0.00% 0 55%
0.55% 1 76%
1.76%
Commercial real estate 0.05% 0.16% 0.18% 0.20% -0.01% 0.00% 0.01% 0.11% 1.41% 3.69%
Commercial lease financing 1.23% 0.05% 1.13% -0.14% 0.01% 0.27% 0.89%
Small business commercial domestic 5.13% 9.80% 15.68%
Total commercial 0.68% 1.19% 1.33% 0.81% 0.20% 0.16% 0.13% 0.40% 1.07% 2.47%
Total net charge-offs 0.61% 1.16% 1.10% 0.87% 0.66% 0.85% 0.70% 0.84% 1.79% 3.58%
Managed credit card loss ratio 4.66% 4.76% 5.28% 5.36% 5.63% 6.92% 3.90% 4.79% 6.18% 11.25%
(1) Net charge-off/loss ratios are calculated as held net charge-offs or managed net losses divided by average outstanding held or managed loans and
leases excluding loans measured at fair value under the fair value option during the period for each loan and lease category.
32
Net Charge-offs
$ in Billions C
Consumer N
Nett Charge
Ch g Off
Offs ( 1) (2)
$6,000
$5,000
$4,000
,
$3,000
$2,000
$1 000
$1,000
$-
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
Residential mortgage Home equity Consumer credit card Consumer direct/indirect Other consumer
Commercial Net Charge Offs

$1,200
$1,000
$800
$600
$400
$200
$-
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
Commercial & Industrial Small business Commercial real estate
(1) Consumer credit card charge offs shown on a managed basis

(2) Other consumer net charge offs include Other consumer net charge offs and Discontinued real estate net charge offs
33
Net Charge-offs and Provision Expense
(1)
Quarterly Net Charge-offs/Losses and Net Charge-off/Loss Ratios
Fourth Third Second First Fourth
Quarter Quarter Quarter Quarter Quarter
2009 2009 2009 2009 2008
Held Basis Amount Percent Amount Percent Amount Percent Amount Percent Amount Percent
Residential mortgage $1,233 2.07 % $1,247 2.05 % $1,085 1.72 % $785 1.20 % $466 0.73 %
Home equity 1,560 4.11 1,970 5.10 1,839 4.71 1,681 4.30 1,113 2.92
Discontinued real estate 14 0.38 37 0.89 35 0.76 15 0.31 19 0.36
Credit card - domestic 1,546 12.46 1,787 14.25 1,788 13.87 1,426 9.81 1,244 7.63
Credit card - foreign 395 7.22 382 7.14 276 5.88 186 4.48 162 3.75
Direct/Indirect consumer 1,288 5.17 1,451 5.76 1,475 5.90 1,249 5.03 1,054 5.03
Other consumer 114 14.20 118 14.00 99 11.93 97 11.67 124 13.79
Total consumer 6,150 4.24 6,992 4.73 6,597 4.39 5,439 3.54 4,182 2.79
(2)
Commercial - domestic 637 1.36 773 1.58 536 1.03 244 0.46 255 0.50
Commercial real estate 745 4.15 873 4.67 629 3.34 455 2.56 382 2.36
Commercial lease financing 43 0.79 41 0.72 44 0.81 67 1.22 31 0.57
Commercial - foreign 162 2.30 149 2.05 122 1.54 104 1.25 129 1.63
1,587 2.05 1,836 2.28 1,331 1.58 870 1.02 797 0.99
Small business commercial - domestic 684 15.16 796 17.45 773 16.69 633 13.47 562 11.55
Total commercial 2,271 2.78 2,632 3.09 2,104 2.37 1,503 1.68 1,359 1.59
Total net charge-offs $8,421 3.71 $9,624 4.13 $8,701 3.64 $6,942 2.85 $5,541 2.36
Provision for credit losses $10,110 $11,705 $13,375 $13,380 $8,535
By Business Segment
Deposits $98 3.45 % $100 3.48 % $88 3.26 % $88 3.42 % $106 4.89 %
(3)
Global Card Services 6,617 12.82 7,536 14.02 7,096 12.91 5,406 9.60 4,623 7.88
Home Loans & Insurance 1,501 4.50 1,963 5.87 1,598 4.88 1,492 4.77 976 3.18
Global Banking 1,436 1.91 1,748 2.25 1,477 1.83 1,122 1.37 992 1.19
Gl b l M
Global Markets
k t 254 12 25
12.25 44 1 98
1.98 29 1 00
1.00 5 0 17
0.17 15 0 87
0.87
Global Wealth & Investment Management 211 0.84 285 1.12 172 0.68 162 0.60 145 0.65
(3)
All Other (1,696) (4.61) (2,052) (5.52) (1,759) (4.43) (1,333) (3.21) (1,316) (3.60)
Total net charge-offs $8,421 3.71 $9,624 4.13 $8,701 3.64 $6,942 2.85 $5,541 2.36
Supplemental managed basis data
Credit card - domestic $4,195 12.69 % $4,816 13.92 % $4,530 12.69 % $3,421 9.20 % $2,929 7.66 %
C dit card
Credit d - foreign
f i 672 8 48
8.48 661 8 41
8.41 517 7 06
7.06 373 5 47
5.47 334 4 57
4.57
Total credit card managed net losses $4,867 11.88 $5,477 12.90 $5,047 11.73 $3,794 8.62 $3,263 7.16
(1) Net charge-off/loss ratios are calculated as annualized held net charge-offs or managed net losses divided by average outstanding held or managed loans and leases excluding
loans measured at fair value under the fair value option during the period for each loan and lease category.
(3) Global Card Services is presented on a managed basis. The securitization offset is included within All Other.
34
Pre-provision, Pre-tax Income vs. Provision Expense
$ in Billions
$19.1
$16.1
$13.4 $13.4
$11.7
$11.1
$
$10.1 $10.1
$9.0
$8.2 $8.5
$7.8 $8.1
$6.5
$6.0 $5.8
$5.0
$3.0 $3.3
$2.0
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
Pre-provision, pre-tax income, FTE basis Provision expense
35
Allowance Allocation
Allocation of the Allowance for Credit Losses by Product Type

December 31, 2009 December 31, 2008
Percent of Loans Percent of Loans

Percent of and Leases Percent of and Leases
(1)
Allowance for loan and lease losses Amount Total Outstanding Amount Total Outstanding (1)
R id ti l mortgage
Residential t $4 607
$4,607 12 38 %
12.38 1 90 %
1.90 $1 382
$1,382 5 99 %
5.99 0 56 %
0.56
Home equity 10,160 27.31 6.81 5,385 23.34 3.53
Discontinued real estate 989 2.66 6.66 658 2.85 3.29
Credit card - domestic 6,017 16.18 12.17 3,947 17.11 6.16
Credit card - foreign 1,581 4.25 7.30 742 3.22 4.33
Direct/Indirect consumer 4,227 11.36 4.35 4,341 18.81 5.20
Other consumer 204 0.55 6.53 203 0.88 5.87
Total consumer 27,785 74.69 4.81 16,658 72.20 2.83
Commercial
Co do est c (2)
e c a - domestic 5,152
5, 5 13.85
3 85 2.59
59 4,339
,339 18.81
88 1.98
98
Commercial real estate 3,567 9.59 5.14 1,465 6.35 2.26
Commercial lease financing 291 0.78 1.31 223 0.97 1.00
Commercial - foreign 405 1.09 1.50 386 1.67 1.25
(3)
Total commercial 9,415 25.31 2.96 6,413 27.80 1.90
Allowance for loan and lease losses 37,200 100.00 % 4.16 23,071 100.00 % 2.49
(4)
Reserve for unfunded lending commitments 1,487 421
Allowance for credit losses $38,687 $23,492
(1) Ratios are calculated as allowance for loan and lease losses as a percentage of loans and leases outstanding excluding loans measured at fair value under the fair value option for each loan and lease category.
Loans measured at fair value include commercial - domestic loans of $3.0 billion, $4.0 billion and $3.5 billion, commercial - foreign loans of $1.9 billion, $2.1 billion and $1.7 billion, and commercial real estate loans of
$90 million, $98 million and $203 million at December 31, 2009, September 30, 2009 and December 31, 2008.
(2) Includes allowance for small business commercial - domestic loans of $2.4 billion, $2.7 billion and $2.4 billion at December 31, 2009, September 30, 2009 and December 31, 2008.
(3) Includes allowance for loan and lease losses for impaired commercial loans of $1.2 billion, $1.3 billion and $691 million at December 31, 2009, September 30, 2009 and December 31, 2008.
(4) Amounts for the periods beginning January 1, 2009 include the Merrill Lynch acquisition. The majority of the increase from December 31, 2008 relates to the fair value of the acquired Merrill Lynch unfunded lending
commitments, excluding commitments accounted for under fair value option.
36
Performance by Geographical Area
Since the Corporation’s operations are highly integrated, certain asset, liability, income and expense amounts must be
allocated
ll t d to
t arrive
i att total
t t l assets,
t total
t t l revenue, nett off interest
i t t expense, income
i before
b f income
i taxes
t and
d nett income
i by
b
geographic area. The Corporation identifies its geographic performance based on the business unit structure used to manage
the capital or expense deployed in the region as applicable. This requires certain judgments related to the allocation of
revenue so that revenue can be appropriately matched with the related expense or capital deployed in the region.
At December 31 Year Ended December 31

Total Revenue, Income (Loss)
Net of Interest Bef ore Income Net Income
(1) (2)
(Dollars in millions) Year Total Assets Expense Taxes (Loss)
(3)
Domestic 2009 $1,840,232 $98,278 ($6,901) ($1,025)
2008 1,678,853 67,549 3,289 3,254
2007 60,245 18,039 13,137
(4)
Asia 2009 118,921 10,685 8,096 5,101
2008 50,567 1,770 1,207 761
2007 1,613 1,146 721
E
Europe, Middle
Middl East
E t and
d Africa
Af i 2009 239,374
239 374 9,085
9 085 2,295
2 295 1,652
1 652
2008 78,790 3,020 (456) (252)
2007 4,097 894 592
Latin America and the Caribbean 2009 24,772 1,595 870 548
2008 9,733 443 388 245
2007 878 845 532
Total Foreign 2009 383,067 21,365 11,261 7,301

2008 139,090 5,233 1,139 754
2007 6,588 2,885 1,845
Total Consolidated 2009 $2,223,299 $119,643 $4,360 $6,276

2008 1,817,943 72,782 4,428 4,008
2007 66,833 20,924 14,982
(1) Total assets include long-lived assets, which are primarily located in the U.S.
(2) There were no material intercompany revenues between geographic regions for any of the periods presented.
(3) Includes the Corporation's
Corporation s Canadian operations
operations, which had total assets of $31
$31.1
1 billion and $13
$13.5
5 billion at December 31
31, 2009 and 2008;
total revenue, net of interest expense of $2.5 billion, $1.2 billion and $770 million; income before income taxes of $723 million, $552 million
and $292 million; and net income of $488 million, $404 million and $195 million for 2009, 2008 and 2007, respectively.
(4) The year ended December 31, 2009 amount includes pre-tax gains of $7.3 billion ($4.7 billion net-of-tax) on the sale of common shares
of the Corporation’s initial investment in CCB.
37
Capital Levels
$ in Billions 12.5%
11.9%
10.4%
10.1%
9.2% $255.2 $257.7
8.2% 8.3% $239.5
7.5% 7.6% $231.4
6.9% 7.3% 7.8%
6.9%
$190.9 $193.1
4.8% 4.8%
4.2% $177.1 4.5%
$171.1 $160.4
$162.7 $161.0
$156.3
$146.8 $120.4
$138.5 $112.4
$110.4
$120.8
$
$101.4 $100.2
$94.1 $93.9 $76.1
$83.4
$63.3
$58.9 $56.1
3Q07 4Q07 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09 4Q09
Tier 1 common Tier 1 capital Total shareholders' equity Tier 1 common equity ratio Tier 1 capital ratio
$ in M illions (ex cept per share inform ation) 2007 2008 2009
3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q
Common shareholders' equity $135,109 $142,394 $139,003 $138,540 $136,888 $139,351 $166,272 $196,492 $198,843 $194,236
Total shareholders' equity
q y 138,510 146,803 156,309 162,691 161,039 177,052 239,549 255,152 257,683 231,444
Tier 1 common (1) n/a n/a n/a 58,853 56,139 63,339 76,145 110,383 112,357 120,394
Tier 1 capital 94,108 83,372 93,899 101,439 100,248 120,814 171,061 190,874 193,073 160,388
Total capital 135,786 133,720 146,531 154,983 153,318 171,661 237,905 255,701 258,568 226,077
Goodwill, intangibles, & related deferred tax liabilities (2) 77,068 87,826 86,006 85,684 89,009 88,746 90,068 96,993 95,668 94,897
Tangible common shareholders' equity (3) 58,041 54,568 52,997 52,856 47,879 50,736 69,617 100,844 103,833 118,638
Tangible shareholders' equity (3) 61,442 58,977 70,303 77,007 72,030 88,437 142,894 159,504 162,673 136,602
Risk-weighted assets 1,145,069 1,212,905 1,250,942 1,230,307 1,328,084 1,320,824 1,695,192 1,599,569 1,548,962 1,542,517
Tangible assets (3) 1,501,695 1,627,920 1,650,496 1,631,191 1,742,168 1,729,328 2,225,308 2,158,746 2,156,033 2,128,457
Total assets 1,578,763 1,715,746 1,736,502 1,716,875 1,831,177 1,817,943 2,321,963 2,254,394 2,251,043 2,223,299
Common shares issued and outstanding 4,437 4,438 4,453 4,453 4,562 5,017 6,401 8,651 8,650 8,650
Total equity/Total assets 8.8% 8.6% 9.0% 9.5% 8.8% 9.7% 10.3% 11.3% 11.4% 10.4%
Tier 1 common equity ratio (1) n/a n/a n/a 4.8% 4.2% 4.8% 4.5% 6.9% 7.3% 7.8%
Tier 1 capital ratio 8.2% 6.9% 7.5% 8.3% 7.6% 9.2% 10.1% 11.9% 12.5% 10.4%
Total capital ratio 11.9% 11.0% 11.7% 12.6% 11.5% 13.0% 14.0% 16.0% 16.7% 14.7%
Tangible common equity ratio (3) 3.9% 3.4% 3.2% 3.2% 2.8% 2.9% 3.1% 4.7% 4.8% 5.6%
Tang. common equity/Risk-weighted assets (3) 5.1% 4.5% 4.2% 4.3% 3.6% 3.8% 4.1% 6.3% 6.7% 7.7%
Tangible equity ratio (3) 4.1% 3.6% 4.3% 4.7% 4.1% 5.1% 6.4% 7.4% 7.6% 6.4%
Book value per share $30.45 $32.09 $31.22 $31.11 $30.01 $27.77 $25.98 $22.71 $22.99 $21.48
Tangible book value per share (3) 13.08 12.30 11.90 11.87 10.50 10.11 10.88 11.66 12.00 11.94
(1) Tier 1 common is not available prior to 2Q08

(2) Does not include related deferred tax liabilities prior to 1Q08
(3) Tangible measures adjust for the impact of goodwill, intangibles, and related deferred tax liabilities. Prior to 1Q08, tangible measures adjusted for the impact of goodwill and intangibles.
n/a = not applicable

38
Efficiency Ratio
57%
56% 56%
55%
55%
53%
52%
51%
49%
48%
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Efficiency ratio = noninterest expense/(net interest income + noninterest income)
Fully taxable-equivalent basis
39
Credit Ratings
Credit
C dit ratings
ti and
d outlooks
tl k are opinions
i i subject
bj t to
t ongoing
i review
i b by th
the rating
ti agencies
i and d may change
h
from time to time based our financial performance, industry dynamics and other factors. During 2009, the
rating agencies took numerous actions to adjust our ratings and outlooks, many of which were negative.
The rating agencies have noted that our credit ratings currently reflect their expectation of significant
support from the U.S. government. Other factors that influence our credit ratings include rating agencies’
assessment of the general operating environment, our relative positions in the markets in which we
compete, reputation, liquidity position, the level and volatility of earnings, corporate governance and risk
management
g t policies,
li i and d capital
it l position
iti and d capital
it l management
g t practices.
ti
Bank of America and certain of its banking subsidiaries also have debt securities issued in the marketplace.
The Corporation and its primary bank’s debt ratings are:
Credit Rating Summary

Updated as of F ebruary 2 6 , 2 0 1 0
(1)
Bank of America Corporation
Moody's Standard & Poor's Fitch
Outlook Stable g
Negative Stable
Long-term A2 A A+
Short-term P-1 A-1 F1+
Subordinated A3 A- A
Trust preferred Baa3 BB BB
Preferred stock Ba3 BB BB-
(2 )
Bank of America, N.A.
Moody's Standard & Poor's Fitch
Outlook Stable Negative Stable

Deposits Aa3 A+ AA-
Long-term Aa3 A+ A+
Short-term P-1 A-1 F1+
(1)
Ratings are identical for Merrill Lynch & Co.
(2)
Ratings are identical for FIA Card Services, N.A.
40
Preferred Stock Information
Common Stock Information

Bank of America common stock is listed on The New York Stock Exchange, Inc. and The Pacific Stock Exchange Incorporated under the symbol “BAC”. The
common stock is also listed on the London Stock Exchange, and certain shares of common stock are listed on the Tokyo Stock Exchange. The stock is typically
listed in the Wall Street Journal as BankAm.
The Preferred BML Series S, also known as the Common Equivalent Stock (CES), was issued on December 3, 2009 in connection with the repayment of TARP funds
and fully converted into our common stock on February 24, 2010, upon receiving shareholder approval to increase the amount of authorized common shares.
Preferred Stock Information

The following table is a summary of the outstanding Preferred Stock at December 31, 2009.
N otional Rate C um ulative/

Series Issue Date C USIP Tick er ( 1) $ in M illions F ix ed/F loating Rate Paid F ix ed F loating N on-C um ulative F irst C all Date ( 2)
BAC Series B 01/07/1997 $1 Fixed 7.000 7.000 Cumulative Non-Callable

BAC Series D 09/14/2006 060505831 BAC PrD $661 Fixed 6.204 6.204 Non-Cumulative 09/14/2011
(3)
BAC Series E 11/06/2006 060505815 BAC PrE $487 Fixed/Floating 4.000 4.000 3ML + 35bps Non-Cumulative 11/15/2011
BAC Series H 05/23/2008 060505765 BAC PrH $2,862 Fixed 8.200 8.200 Non-Cumulative 05/01/2013
BAC Series I 09/26/2007 060505740 BAC PrI $365 Fixed 6.625 6.625 Non-Cumulative 10/01/2017
BAC Series J 11/20/2007 060505724 BAC PrJ $978 Fixed 7.250 7.250 Non-Cumulative 11/1/2012
(4)
BAC Series K 01/30/2008 060505DR2 $1,668 Fixed-to-Floating 8.000 8.000 3ML + 363bps Non-Cumulative 01/30/2018
(5)
BAC Series L 01/29/2008 060505682 BAC PrL $3,349 Fixed 7.250 7.250 Non-Cumulative Non-Callable
(4)
BAC Series M 04/30/2008 060505DT8 $1,434 Fixed-to-Floating 8.125 8.125 3ML + 364bps Non-Cumulative 05/15/2018
(6)
BML Series S 12/03/2009 060505419 BAC PrS $19,244 Fixed $0.01/share Non-Cumulative Non-Callable
(7) (8)
BML Series 1 11/01/2004 060505633 BML PrG $146 Floating 3.000 3.000 3ML + 75bps Non-Cumulative 11/28/2009
(7) (8)
BML Series 2 03/14/2005 060505625 BML PrH $526 Floating 3.000 3.000 3ML + 65bps Non-Cumulative 11/28/2009
(7)
BML Series 3 11/17/2005
/ / 060505617 BML PrI $670 Fixed 6.375 6.375 Non-Cumulative 11/28/2010
/ /
(7) (9)
BML Series 4 11/17/2005 060505591 BML PrJ $389 Floating 4.000 4.000 3ML + 75bps Non-Cumulative 11/28/2010
(7) (9)
BML Series 5 03/20/2007 060505583 BML PrL $606 Floating 4.000 4.000 3ML + 50bps Non-Cumulative 05/21/2012
(7)
BML Series 6 09/21/2007 060505575 BML PrN $65 Fixed 6.700 6.700 Non-Cumulative 02/03/2009
(7)
BML Series 7 09/21/2007 060505567 BML PrO $17 Fixed 6.250 6.250 Non-Cumulative 03/18/2010
(7)
BML Series 8 04/22/2008 060505559 BML PrQ $2,673 Fixed 8.625 8.625 Non-Cumulative 05/28/2013
Total $ 3 6 ,1 4 0
(1)
Preferred stock ticker symbols as listed on the NYSE
(2)
BAC preferred series are redeemable, in whole or in part, on any dividend payment date on or after the call date, at par. BML preferred series are redeemable in whole at any time or in part from time to time at par
(3)
BAC Series E rate pays the greater of the fixed or floating rate
(4)
BAC Series K and Series M pays fixed up to the call date, floating there afterwards
(5)
BAC Series L may be converted into common stock at any time at the option of the holder; or at our option, in whole or in part, on or after 01/30/2013, if the closing price of BAC common stock exceeds the
trigger price for 20 trading days during any period of 30 consecutive trading days
(6)
BAC Series S, also referred to as Common Equivalent Stock, was automatically converted to common stock on February 24, 2010
(7)
BML Series 1 through 8 were issued on 01/02/2009 to replace MER series 1 through 8 preferred stock
(8)
BML Series 1 and Series 2 are subject to a 3.00% minimum dividend rate
(9)
BML Series 4 and Series 5 are subject to a 4.00% minimum dividend rate
No te : Merrill Lynch MC Series 2 & 3 Mandatory Convertible Non-Cumulative Preferred Stock are not included in the chart above, as they are settled contractually in common stock, not cash, on 10/15/2010
41
Trust Preferred and Hybrid Securities Information
The following table is a summary of the outstanding Trust and Hybrid Securities and the related Notes at De ce mb e r 31, 2009 as originated by Bank of America Corporation and its predecessor companies and subsidiaries.
A ggr e ga te Aggr e ga te Sta te d

(Dollars in millions) I ssuance Pr i nci p a l Amo unt Pr i nci p a l A mo unt Ma tur i ty o f Pe r A nnum I nte r e st I nte r e st Pa y me nt R e de mp ti o n
I ssue r Da te o f Tr ust Se cur i ti e s o f the No te s the No te s R a te o f the No te s Da te s Pe r i o d
B a nk o f A me r i ca
Capital Trust I Dec 2001 $575 $593 Dec 2031 7.00 % 3/15,6/15,9/15,12/15 On or after 12/15/06
Capital Trust II Jan 2002 900 928 Feb 2032 7.00 2/1,5/1,8/1,11/1 On or after 2/01/07
Capital Trust III Aug 2002 500 516 Aug 2032 7.00 2/15,5/15,8/15,11/15 On or after 8/15/07
Capital Trust IV Apr 2003 375 387 May 2033 5.88 2/1,5/1,8/1,11/1 On or after 5/01/08
Capital Trust V Nov 2004 518 534 Nov 2034 6.00 2/3,5/3,8/3,11/3 On or after 11/03/09
Capital Trust VI Mar 2005 1,000 1, 031 Mar 2035 5.63 3/8,9/8 Any time
Capital Trust VII (1) Aug 2005 1,415 1, 415 Aug 2035 5.25 2/10,8/10 Any time
Capital Trust VIII Aug 2005 530 546 Aug 2035 6.00 2/25,5/25,8/25,11/25 On or after 8/25/10
Capital Trust X Mar 2006 900 928 Mar 2055 6.25 3/29,6/29,9/29,12/29 On or after 3/29/11
Capital Trust XI May 2006 1,000 1, 031 May 2036 6.63 5/23,11/23 Any time
Capital Trust XII Aug 2006 863 890 Aug 2055 6.88 2/2,5/2,8/2,11/2 On or after 8/02/11
Capital Trust XIII Feb 2007 700 700 Mar 2043 3-mo. LIBOR+40 bps 3/15,6/15,9/15,12/15 On or after 3/15/17
Capital Trust XIV Feb 2007 850 850 Mar 2043 5.63 3/15,9/15 On or after 3/15/17
Capital Trust XV May 2007 500 500 Jun 2056 3-mo. LIBOR+80 bps 3/1,6/1,9/1,12/1 On or after 6/01/37
Na ti o nsB a nk
Capital Trust II Dec 1996 365 376 Dec 2026 7.83 6/15,12/15 On or after 12/15/06
Capital Trust III Feb 1997 500 515 Jan 2027 3-mo. LIBOR+55 bps 1/15,4/15,7/15,10/15 On or after 1/15/07
Capital Trust IV Apr 1997 500 515 Apr 2027 8.25 4/15,10/15 On or after 4/15/07
B a nk A me r i ca
Institutional Capital A Nov 1996 450 464 Dec 2026 8.07 6/30,12/31 On or after 12/31/06
Institutional Capital B N 1996
Nov 300 309 D 2026
Dec 7 70
7.70 6/30 12/31
6/30,12/31 O or after
On ft 12/31/06
Capital II Dec 1996 450 464 Dec 2026 8.00 6/15,12/15 On or after 12/15/06
Capital III Jan 1997 400 412 Jan 2027 3-mo. LIBOR+57 bps 1/15,4/15,7/15,10/15 On or after 1/15/02
B a r ne tt
Capital III Jan 1997 250 258 Feb 2027 3-mo. LIBOR+62.5 bps 2/1,5/1,8/1,11/1 On or after 2/01/07
Fleet
Capital Trust II Dec 1996 250 258 Dec 2026 7.92 6/15,12/15 On or after 12/15/06
Capital Trust V Dec 1998 250 258 Dec 2028 3-mo. LIBOR+100 bps 3/18,6/18,9/18,12/18 On or after 12/18/03
Capital Trust VIII Mar 2002 534 550 Mar 2032 7.20 3/15,6/15,9/15,12/15 On or after 3/08/07
Capital Trust IX Jul 2003 175 180 Aug 2033 6.00 2/1,5/1,8/1,11/1 On or after 7/31/08
B a nk B o sto n
Capital Trust III Jun 1997 250 258 Jun 2027 3-mo
3 mo. LIBOR+75 bps 3/15 6/15 9/15 12/15
3/15,6/15,9/15,12/15 On or after 6/15/07
Capital Trust IV Jun 1998 250 258 Jun 2028 3-mo. LIBOR+60 bps 3/8,6/8,9/8,12/8 On or after 6/08/03
Pr o gr e ss
Capital Trust I Jun 1997 9 9 Jun 2027 10.50 6/1,12/1 On or after 6/01/07
Capital Trust II Jul 2000 6 6 Jul 2030 11.45 1/19,7/19 On or after 7/19/10
Capital Trust III Nov 2002 10 10 Nov 2032 3-mo. LIBOR+335 bps 2/15,5/15,8/15,11/15 On or after 11/15/07
Capital Trust IV Dec 2002 5 5 Jan 2033 3-mo. LIBOR+335 bps 1/7,4/7,7/7,10/7 On or after 1/07/08
MB NA
Capital Trust A Dec 1996 250 258 Dec 2026 8.28 6/1,12/1 On or after 12/01/06
Capital Trust B Jan 1997 280 289 Feb 2027 3-mo. LIBOR+80 bps 2/1,5/1,8/1,11/1 On or after 2/01/07
Capital Trust D Jun 2002 300 309 Oct 2032 8.13 1/1,4/1,7/1,10/1 On or after 10/01/07
Capital Trust E Nov 2002 200 206 Feb 2033 8.10 / / / /
2/15,5/15,8/15,11/15 On or after 2/15/08
/ /
A B N A mr o No r th Ame r i ca
Series I May 2001 77 77 Perpetual 3-mo. LIBOR+175 bps 2/15,5/15,8/15,11/15 On or after 11/8/12
Series II May 2001 77 77 Perpetual 3-mo. LIBOR+175 bps 3/15,6/15,9/15,12/15 On or after 11/8/12
Series III May 2001 77 77 Perpetual 3-mo. LIBOR+175 bps 1/15,4/15,7/15,10/15 On or after 11/8/12
Series IV May 2001 77 77 Perpetual 3-mo. LIBOR+175 bps 2/28,5/30,8/30,11/30 On or after 11/8/12
Series V May 2001 77 77 Perpetual 3-mo. LIBOR+175 bps 3/30,6/30,9/30,12/30 On or after 11/8/12
Series VI May 2001 77 77 Perpetual 3-mo. LIBOR+175 bps 1/30,4/30,7/30,10/30 On or after 11/8/12
Series VII May 2001 88 88 Perpetual 3-mo. LIBOR+175 bps 3/15,6/15,9/15,12/15 On or after 11/8/12
Series IX Jun 2001 70 70 Perpetual 3-mo. LIBOR+175 bps 3/5,6/5,9/5,12/5 On or after 11/8/12
Series X Jun 2001 53 53 Perpetual 3-mo. LIBOR+175 bps 3/12,6/12,9/12,12/12 On or after 11/8/12
Series XI Jun 2001 27 27 Perpetual 3-mo. LIBOR+175 bps 3/26,6/26,9/26,12/26 On or after 11/8/12
Series XII Jun 2001 80 80 Perpetual 3-mo. LIBOR+175 bps 1/10,4/10,7/10,10/10 On or after 11/8/12
Series XIII Jun 2001 70 70 Perpetual 3-mo. LIBOR+175 bps 1/24,4/24,7/24,10/24 On or after 11/8/12
La Sa l l e
Series I Aug 2000 491 491 Perpetual 6.97% through 9/15/10; 3/15,6/15,9/15,12/15 On or after 9/15/10
3-mo. LIBOR +105.5 bps thereafter
Series J Sep 2000 95 95 Perpetual 3-mo. LIBOR +5.5 bps through 9/15/10; 3/15,6/15,9/15,12/15 On or after 9/15/10
3-mo. LIBOR +105.5 bps thereafter
Co untr y wi de
Capital III Jun 1997 200 206 Jun 2027 8.05 6/15,12/15 Only under special event
Capital IV Apr 2003 500 515 Apr 2033 6.75 1/1,4/1,7/1,10/1 On or after 4/11/08
Capital V Nov 2006 1,495 1, 496 Nov 2036 7.00 2/1,5/1,8/1,11/1 On or after 11/1/11
M r r i l l LLy nch
Me h
Preferred Capital Trust III Jan 1998 750 900 Perpetual 7.00 3/30,6/30,9/30,12/30 On or after 3/08
Preferred Capital Trust IV Jun 1998 400 480 Perpetual 7.12 3/30,6/30,9/30,12/30 On or after 6/08
Preferred Capital Trust V Nov 1998 850 1, 021 Perpetual 7.28 3/30,6/30,9/30,12/30 On or after 9/08
Capital Trust I Dec 2006 1,050 1, 051 Dec 2066 6.45 3/15,6/15,9/15,12/15 On or after 12/11
Capital Trust II May 2007 950 951 Jun 2062 6.45 3/15,6/15,9/15,12/15 On or after 6/12
Capital Trust III Aug 2007 750 751 Sep 2062 7.38 3/15,6/15,9/15,12/15 On or after 9/12
To ta l $24,991 $25, 823
(1)
Aggregate principal amount of notes were issued in British Pound. Presentation currency is U.S. Dollar.
42
Bank of America Business Segments
Current Environment
2009 Economic Environment and Current Business Environment
2009 was a transition year as the U.S.
U S economy began to stabilize although unemployment continued to rise rise. Gross Domestic
Product, which fell sharply in the first quarter and continued to decline in the second quarter, rebounded in the second half of the
year but remained well below its earlier expansion peak level. Consumer spending, which had declined sharply in the second half
of 2008, rose modestly in each quarter of 2009 and received a boost from the U.S. government’s Cash-for-Clunkers auto
subsidies in the third quarter. Consumer spending remained tentative as households saved more and paid down debt. After
reaching lows in January, housing activity increased compared to 2008 as home sales and new housing starts rose through the
year lifting residential construction. Nevertheless, large inventories of unsold homes and the increase in foreclosures continued to
weigh heavily on the housing sector.
B i
Businesses cutt production,
d ti iinventories,
t i employment
l t and
d capital
it l spending
di g aggressively
gg i l iin response tto th
the fi
financial
i l crisis
i i iin llate
t
2008 continuing into 2009. Production and capital spending fell in the first half of the year, inventories declined for the first three
quarters and employment declined through the entire year although at a progressively lower rate. U.S. exports increased in the
second half of the year reflecting the rebound of certain international economies following the global recession. Despite the
modest growth in product demand and output in the second half of the year, job layoffs mounted, and the unemployment rate
increased to over 10 percent in the fourth quarter, the highest since the early 1980s. Producing more with fewer workers drove
improvement in labor productivity, boosting profits in the second half of the year.
The Board of Governors of the Federal Reserve System (Federal Reserve) lowered the federal funds rate to close to zero percent
early in the first quarter and in mid-March announced a program of quantitative easing, in which it purchased U.S. Treasuries,
mortgage-backed securities (MBS) and long-term debt of government-sponsored enterprises (GSEs). This program contributed to
lower mortgage rates generating an increase in consumer mortgage refinancing which helped homeowners, and along with lower
home prices, stimulated activity in the housing market.
In early 2009, the short-term funding markets began to return to normal and the U.S. government began to unwind its alternative
liquidity facilities, and loan and asset guarantee programs. By mid-year, order had been restored to most financial market sectors.
The stock market fell sharply through mid-March, but rebounded abruptly, triggered in part by the U.S. government’s bank stress
tests and banks’ successful capital
p raising.
g The stock market rallyy through
g yyear end retraced some of the losses in household net
worth and increased consumer confidence.
Our consumer businesses were affected by the economic factors mentioned above, as our Deposits business was negatively
impacted by spread compression. Global Card Services was affected as reduced consumer spending led to lower revenue and a
higher level of bankruptcies led to increased provision for credit losses. Home Loans & Insurance benefited from the low interest
rate environment and lower home prices, driving higher mortgage production income; however, higher unemployment and falling
home values drove increases in the provision for credit losses. In addition, the factors mentioned above negatively impacted
growth in the consumer loan portfolio including credit card and real estate.
Global Banking felt the impact of the above economic factors as businesses paid down debt reducing loan balances. In addition,
the commercial portfolio within Global Banking declined due to further reductions in spending by businesses as they sought to
increase liquidity, and the resurgence of capital markets which allowed corporate clients to issue bonds and equity to replace
loans as a source of funding. The commercial real estate and commercial – domestic portfolios experienced higher net charge-offs
reflecting deterioration across a broad range of industries, property types and borrowers. In addition to increased net charge-offs,
nonperforming loans, leases and foreclosed properties and commercial criticized utilized exposures were higher which contributed
to increased reserves across most portfolios during the year.
Capital
p markets conditions showed some signs
g of improvement
p duringg 2009 and Global Markets took advantage g of the favorable
trading environment. Market dislocations that occurred throughout 2008 continued to impact our results in 2009, although to a
lesser extent, as we experienced reduced write-downs on legacy assets compared to the prior year. During 2009, our credit
spreads improved driving negative credit valuation adjustments on the Corporation’s derivative liabilities recorded in Global
Markets and on Merrill Lynch structured notes recorded in All Other.
GWIM also benefited from the improvement in capital markets driving growth in client assets resulting in increased fees and
brokerage commissions. In addition, we continued to provide support to certain cash funds during 2009 although to a lesser
extent than in the prior year. As of December 31, 2009, all capital commitments to these cash funds had been terminated and the
funds no longer hold investments in structured investment vehicles (SIVs).
(SIVs)
On a going forward basis, the continued weakness in the global economy and recent and proposed regulatory changes will
continue to affect many of the markets in which we do business and may adversely impact our results for 2010. The impact of
these conditions is dependent upon the timing, degree and sustainability of the economic recovery.
44
Regulatory Overview and Recent Events
TARP Repayment
•Februaryy 24,, 2010 – CES ((Common Equivalent
q Stock)) converted in full into our common stock upon
p receivingg approval
pp byy shareholders to
increase the number of authorized shares.
•February 23, 2010 – Obtained shareholder approval to increase the number of authorized shares of our common stock at a special meeting of
shareholders held by the Corporation.
•December 9, 2009 – Repurchased all shares of the TARP Preferred Stock (we did not repurchase the related warrants; in March 2010 the U.S.
Treasury announced its intention to auction the warrants) by using $25.7 billion from excess liquidity and $19.3 billion in proceeds from the sale
of 1.3 billion units of CES valued at $15.00 per unit. In addition, the Corporation agreed to increase equity by $3.0 billion through asset sales and
approximately $1.7 billion through the issuance of restricted stock in lieu of a portion of the cash compensation to certain associates as part of
their 2009 year-end performance award. While participating in the TARP Capital Purchase Program, we recorded $7.4 billion in dividends ($2.7
billion cash and $4.7 billion related to accretion), on the TARP Preferred Stock and repayment will save us approximately $3.6 billion in annual
dividends ($2.9 billion cash and $720 million related to discount accretion).
•December 2, 2009 – Received approval from the U.S. Treasury and the Board of Governors of the Federal Reserve to repay the $45.0 billion
TARP investment.
Regulatory Overview
As a result of the financial crisis, the financial services industry is facing the possibility of legislative and regulatory changes that would impose
significant, adverse changes on its ability to serve both retail and wholesale customers. A proposal is currently being considered to levy a tax or
f on financial
fee fi i l iinstitutions
tit ti with
ith assets
t iin excess off $50 billi
billion tto repay th
the costs
t off TARP
TARP, although
lth h th
the proposedd tax
t would
ld continue
ti even after
ft
those costs are repaid. If enacted as proposed, the tax could significantly affect our earnings, either by increasing the costs of our liabilities or
causing us to reduce our assets. It remains uncertain whether the tax will be enacted, to whom it would apply, or the amount of the tax we would
be required to pay. It is also unclear the extent to which the costs of such a tax could be recouped through higher pricing. In addition, various
proposals for broad-based reform of the financial regulatory system are pending. A majority of these proposals would not disrupt our core
businesses, but a proposal could ultimately be adopted that adversely affects certain of our businesses. The proposals would require divestment
of certain proprietary trading activities, or limit private equity investments. Other proposals, which include limiting the scope of an institution’s
derivatives activities, or forcing certain derivatives activities to be traded on exchanges, would diminish the demand for, and profitability of,
certain businesses. Several other proposals would require issuers to retain unhedged interests in any asset that is securitized, potentially
severely restricting the secondary market as a source of funding for consumer or commercial lending. lending There are also numerous proposals
pending on how to resolve a failed systemically important institution. In light of the current regulatory environment, one ratings agency has placed
Bank of America and certain other banks on negative outlook, and therefore adoption of such provisions may adversely affect our access to credit
markets. It remains unclear whether any of these proposals will ultimately be enacted, and what form they may take.
Recent Regulatory Developments

•Credit Card Accountability Responsibility and Disclosure Act of 2009 (CARD Act) – Signed into law on May 22, 2009 and the majority of the
provisions became effective in February 2010. The CARD Act legislation contains comprehensive credit card reform related to credit card industry
practices including significantly restricting banks’ ability to change interest rates and assess fees to reflect individual consumer risk, changing
the way payments are applied and requiring changes to consumer credit card disclosures. Within Global Card Services, the provisions in the
CARD Act are expected to negatively impact net interest income, due to the restrictions on our ability to reprice credit cards based on risk, and
card income due to restrictions imposed on certain fees.
•Financial Accounting Standards Board (FASB) guidance on consolidation of entities that were off-balance sheet as of December 31, 2009 –
Adopted on January 1, 2010 with preliminary net incremental increase in assets of $100 billion ($70 billion from credit card trust and $30 billion
from other special purpose entities including multi seller conduits). These amounts are net of retained interests in securitizations held on our
balance sheet and an $11 billion increase in the allowance for loan losses, the majority of which relates to credit card receivables. This increase
in the allowance for loan losses was recorded on January 1, 2010 as a charge net-of-tax to retained earnings for the cumulative effect of the
p
adoption of this new accountingg gguidance. Initial recordingg of these assets and related allowance and liabilities on the Corporation’s
p balance
sheet had no impact on results of operations.
•Electronic Funds Transfer Act (Regulation E) – In November 2009, the Federal Reserve issued amendments to Regulation E, which implemented
the Act. The new rules have a compliance date of July 1, 2010. These amendments change, among other things, the way we and other banks
may charge overdraft fees. Changes to our overdraft practices will negatively impact future service charge revenue primarily in Deposits.
•Basel Committee on Banking Supervision – In December 2009, the Basel Committee on Banking Supervision issued a consultative document
entitled “Strengthening the Resilience of the Banking Sector.” If adopted as proposed, this could significantly increase the aggregate equity that
bank holding companies are required to hold by disqualifying certain instruments that previously qualified as Tier 1 Capital, would increase the
level of risk-weighted assets, and could increase the capital charges imposed on certain assets potentially making certain businesses more
expensive to conduct. We continue to assess the potential impact of the proposal as regulatory agencies have not opined on the proposal for
implementation. In July 2009, the Basel Committee on Banking Supervision released a consultative document entitled “Revisions to the Basel II
Market Risk Framework” that would significantly increase the capital requirements for trading book activities if adopted as proposed. We cannot
determine the implementation date or the final capital impact as the final rules have yet to be established by regulatory agencies.
45
Deposits
Bank
B k off A
America’s
i ’ D Deposits
it segmentt includes
i l d theth resultslt off consumer deposits
d it activities,
ti iti which
hi h include
i l d a
comprehensive range of products for consumers and small business. In addition, Deposits includes student
lending results and the net effect of our Asset Liability Management (ALM) activities.
Deposits continue to be a key driver of revenue and earnings for Bank of America. We lead the industry in
retail deposits and market share. As macroeconomic factors, industry consolidation and changes in
consumer behavior continue to influence the environment in which we operate, we are accelerating work
that was already underway – leveraging our deposit base,
base distribution capabilities and ability to execute – to
focus on profitable growth.
Features:
• In the U.S., we serve approximately 59 million consumer and small business relationships in 32 states
and the District of Columbia. Approximately eighty percent of the U.S. population lives and works in our
footprint, and we have banking centers in 12 of the 15 fastest growing states, with leadership positions in
8 of those states
states.
• Our customers enjoy unrivaled convenience, including 6,011 banking centers, 18,262 domestic branded
ATMs, nationwide call centers, and leading online and mobile capabilities.
• Deposits provide one of the primary entry points for new customers of Bank of America, and deposit
balances provide a relatively stable source of funding and liquidity. Deposit products to consumers and
small businesses include:
– Regular and interest-checking accounts
– Traditional savings accounts
– Money market savings accounts
– CDs and IRAs
• Bank of America earns net interest revenues from investing this liquidity in earning assets through client-
facing lending activity and ALM activities. The revenue is allocated to the deposits products using our
funds transfer pricing process, which takes into account the interest rates and maturity characteristics of
the deposits.
• Deposits also generate fees such as account service fees, non-sufficient fund fees, overdraft charges and
ATM fees. Fee revenue has been affected by the changing regulatory and business environment.
• Total amount of average Q4 2009 deposit balances for the Deposits segment is $416.5 billion. Total
amount of average Q4 2009 retail deposits(1) is $677.7 billion.
(1) Retail deposits include GWIM deposits, certain deposits from Global Banking and All Other
46
Deposits
A hi
Achievements:
t
• #1 in retail deposits(1) and market share
• #1 online bank with 29.6 million active users
• #1 mobile bank with 3.8 million active users
• 15 million active online bill pay users paid $76.5

$76 5 billion worth of bills in Q4 2009.
2009 The number of customers
who sign up and use Bank of America’s Bill Pay Service continues to surpass that of any other financial
institution.
Key Data:
• 2009 full year net income of $2.5B fell 55 percent from a year ago as revenue declined and non-interest
expense rose. Revenue of $14.0 billion is down 22 percent mainly due to lower residual net interest income
impacted by the corporation
corporation’ss ALM activities and spread compression as interest rates declined.
declined Noninterest
expense of $9.7B increased 10 percent as a result of higher Federal Deposit Insurance Corp. (FDIC)
insurance and special assessment costs.
• Average Q4 2009 deposits for Deposits grew $38.5 billion, or 10 percent, from a year earlier due to the
migration of certain households’ deposits from GWIM and strong organic growth, slightly offset by the
expected runoff of higher-yielding Countrywide deposits.
YTD Revenue Bill Payment Volume (2)

($ in Billions) ($ in millions)
$85,000 89.0%
$76,550 $76,452 $74,865 $76,460
$ 1 7.8 $74,597 88.0%
$75,000
87.4% 87.0%
$65,000 87.2% 87.3%
86.8% 87.0%
86.0%
$ 1 4.0
40 $55 000
$55,000
$6 9
$6.9 85.0%
$45,000 84.0%
$35,000 83.0%
$6.8
4Q08 1Q09 2Q09 3Q09 4Q09
$ Volume (Mil) % Electronic
Active Online Banking Subscribers (2)

$11.0 (in thousands)
30,000 29, 600
$7.2 25,000
14,634
20,000
15 000
15,000
Full Year 2008 Full Year 2009 10,000

14,966
Net Interest Income Non Interest Income 5,000
-
(2) Excludes certain Countrywide online activities Dec-08 Mar-09 Jun-09 Sep-09 Dec-09
47 Bill-payers On-line Only
Deposits
Key Data (continued):
• Average Q4 deposits for retail deposits(1) grew $89.9 billion, or 15 percent, from a year earlier. Excluding the
initial impact of the Merrill Lynch acquisition and the expected decline in higher-yielding Countrywide
deposits, average retail deposits experienced strong organic growth of $29.1 billion as momentum in the
affluent and mass affluent customer base continued.
• Q4
Q 2009 average g retail deposit
p (1) balances g
grew $8.6 billion,, or 1 p
percent,, compared
p to Q
Q3 2009. Excludingg
the expected runoff of higher-yielding Countrywide deposits, average Q4 2009 retail balances grew $11.9B,
or 2 percent.
• Momentum in our affluent customer base continues to benefit from Merrill Lynch financial advisors providing
customers an expanded product suite.
• Balances with our mass affluent customers across the franchise continue to grow and more than offset a
smallll d
decline
li iin b
balances
l with
ith our mass market
k t customers
t as th
they appear to
t focus
f on debt
d bt repayment.
t
• Retail deposits(1) balance mix continues to shift toward higher margin liquid products with checking products
now representing 43 percent of retail deposit(1) balances.
Retail Deposits (1)

($ in Billions)
$ 6 65.7 $ 6 69.1 $ 6 77.7

$ 6 61.5
$ 5 87.8
$189.1
$226.6 $210.7
$233.8
$228.2
$165.8
$147.9
$139.1 $139.3
$33.7 $33.3
$142.4 $34.1
$
$32 1
$32.1
$31.2
$265.7 $276.8 $289.5

$256.5
$186.0
4Q08 1Q09 2Q09 3Q09 4Q09

Checking Savings MMS CD / IRA
48
Deposits
Financials - Segment Results (1)
Year ended December 31, 2009 compared to year ended December 31, 2008:
Net income fell $3.0 billion, or 55 percent, to $2.5 billion as net revenue declined and noninterest expense rose. Net interest income decreased $3.8
billion, or 35 percent, to $7.2 billion as a result of a lower net interest income allocation from ALM activities and spread compression as interest rates
declined. Average deposits grew $49.2 billion, or 14 percent, due to strong organic growth and the net migration of certain households’ deposits from
GWIM. Organic growth was driven by the continuing need of customers to manage their liquidity as illustrated by growth in higher spread deposits from
new money as well as movement from certificates of deposits to checking accounts and other products. This increase was partially offset by the
expected decline in higher yielding Countrywide deposits.
Noninterest income was flat at $6.8 billion as service charges remained unchanged for the year. The positive impacts of revenue initiatives were offset
by changes in consumer spending behavior attributable to current economic conditions, as well as the negative impact of the implementation in the
fourth quarter of 2009 of the new initiatives aimed at assisting customers who are economically stressed by reducing their banking fees.
Noninterest expense increased $910 million, or 10 percent, due to higher FDIC insurance and special assessment costs, partially offset by lower
operating costs related to lower transaction volume due to the economy and productivity initiatives.

2009 2008 2009 2009 2009 2009 2008
(2)
Noninterest income:
Service charges 6,802 6,801 1,646 1,906 1,748 1,502 1,675
All other income 46 69 23 20 2 1 11
Total noninterest income 6 848
6,848 6 870
6,870 1 669
1,669 1 926
1,926 1 750
1,750 1 503
1,503 1 686
1,686
Provision for credit losses 380 399 91 102 96 91 107

Noninterest expense 9,693 8,783 2,374 2,336 2,637 2,346 2,215
Income before income taxes 3,935 8,658 983 1,228 757 967 2,335
(2)
Income tax expense 1,429 3,146 388 430 248 363 772
Net income $2,506 $5,512 $595 $798 $509 $604 $1,563
(2)
Return on average equity 10.55 22.55 9.79 13.26 8.66 10.44 25.39
(2)
Balance sheet
Average
(3)
Total earning assets $405,563 $349,930 $415,191 $417,095 $414,200 $375,199 $366,661
(3)
Total assets 432,268 379,067 442,127 443,982 440,804 401,584 393,463
Total deposits 406,833 357,608 416,464 418,511 415,501 376,285 377,987
Allocated equity 23,756 24,445 24,082 23,874 23,576 23,484 24,493
Period end
(3)
Total earning assets $418,156 $363,334 $418,156 $415,508 $420,465 $389,435 $363,334
(3)
Total assets 445,363 390,487 445,363 442,274 446,650 415,765 390,487
Total deposits 419,583 375,763 419,583 416,949 421,648 390,245 375,763
(1) Deposits includes the net impact of migrating customers and their related deposit balances between Global Wealth & Investment Management (GWIM) and Deposits. After migration,
the associated net interest income, service charges and noninterest expense are recorded in the applicable segment.
(2) Fully taxable-equivalent basis
(3) Total earning assets and total assets include asset allocations to match liabilities (i.e., deposits).
Certain prior period amounts have been reclassified among the segments to conform to the current period presentation.
49
Deposits
Financials - Key Indicators
(Dollars in millions, except as noted)

2009 2008 2009 2009 2009 2009 2008
Average deposit balances
Checking $134,184 $125,706 $138,926 $136,603 $135,356 $125,679 $124,212
Savings 31,614 29,249 31,995 32,374 32,488 29,564 28,687
MMS 94,330 74,012 108,849 98,659 91,275 78,154 80,391
CDs and IRAs 143,519 125,507 133,714 147,844 152,828 139,708 141,499
Foreign and other 3,186 3,134 2,980 3,031 3,554 3,180 3,198
Total average deposit balances $406,833 $357,608 $416,464 $418,511 $415,501 $376,285 $377,987
Total balances migrated to (from) GWIM $(43,433) $20,476 $(33) $(2,920) $(34,340) $(6,140) $4,542
Deposit spreads (excludes noninterest costs)

Checking 3.99 % 4.23 % 3.82 % 3.93 % 4.07 % 4.18 % 4.25 %
Savings 3.81 3.80 3.67 3.83 3.87 3.89 3.82
MMS 0.43 1.21 0.59 0.58 0.55 (0.14) 0.91
CDs and IRAs 0.04 0.32 0.02 (0.01) 0.05 0.09 0.26
Foreign and other 3.58 3.67 3.45 3.46 3.68 3.72 3.60
Total deposit spreads 1.74 2.17 1.73 1.72 1.78 1.71 1.99
Online banking (end of period)

Active accounts (units in thousands) 29,600 28,302 29,600 29,209 28,649 28,885 28,302
Active billpay accounts (units in thousands) 14,966 14,963 14,966 15,107 15,115 15,134 14,963
Bank of America has the largest active online banking customer base with 29.6 million subscribers.
Bank of America uses a strict Active User standard - customers must have used our online services within the last 90 days.
15.0 million active bill pay users paid $76.5 billion worth of bills this quarter. The number of customers who sign up and use Bank of America's Bill Pay Service continues to surpass that of
any other financial institution.
Currently, approximately 333 companies are presenting 38.3 million e-bills per quarter.
(1) Excludes certain Countrywide online activities.
Certain prior period amounts have been reclassified to conform to the current period presentation.
50
Global Card Services
Global Card Services pprovides a broad offeringg of credit and debit cards and unsecured lines of credit to consumers and
small businesses. Our products include a variety of unique credit card reward programs as well as credit and debit co-
branded and affinity card products.
Core Businesses:
‐ Consumer Card
‐ Small Business Lending
‐ Consumer Lending
‐ International Loan Products
‐ Debit Card
Features:
• Bank of America is the recognized leader in affinity marketing and is the number one affinity issuer with thousands of
affinity partners worldwide, including the AAA, Alaska Airlines, American Bar Association, Major League Baseball,
Upromise and Virgin.
• Bank of America is the largest credit card issuer in the world, with operations in the United States, United Kingdom,
Ireland, Spain and Canada.
• In 2009, Global Card Services generated managed revenues of $29.3 billion, which accounted for 24% of total Bank of
America revenues.
Recent Achievements:
• The Bank of America Credit Card Clarity Commitment, introduced in the 4th quarter, provides information in simple
terms and on one page about a customer’s fees, rates, and payment information. Bank of America is the first bank to
provide customers with a simple, one-page explanation that outlines important terms of its card products.
• For the fifth consecutive year, Bank of America was named No. 1 in the annual Javelin Strategy & Research Banking
Identity Safety Scorecard Report, ranking the U.S.’s top banks and credit unions on their customer facing identity fraud
prevention, detection and resolution capabilities. The 2009 Scorecard ranked Bank of America highest, earning 95
points out of a total possible score of 100. On average, the 25 banks in the study scored 73.
• In 2009, Global Card Services extended $36.8 billion in credit to consumers and small businesses around the world.
• To assist customers, Global Card Services modified 1.4 million consumer and small business loans in 2009 by lowering
the interest rate, reducing the monthly payment, eliminating fees or referring customers to debt management programs.
• Bank of America stood apart from many in the financial services industry by not raising interest rates on accounts after
the Credit Card Accountability, Responsibility and Disclosure (CARD) Act was passed in May 2009, and prior to its
effective date in February 2010, unless the account was late on two or more payments during 12 consecutive months.
• Europe Card Services fully adhered to the implementation of the UK Government principles on re-pricing and contacting
customers in need, effective January 1, 2009. Canada Card Service successfully implemented the new card regulatory
cchanges
a ges effective
e ect e January
Ja ua y 1,, 2010,
0 0, providing
p o d g customers
custo e s with
t improved
p o ed clarity,
c a ty, trust
t ust and
a d transparency.
t a spa e cy
• During the year, Bank of America simplified its U.S. BankAmericard product suite to four card programs offering
rewards, cash back, no rewards and a basic card with no overlimit fees and an interest rate that changes only if the
Prime Rate changes.
• We continued to sign strong new partnerships with organizations including Susan G. Komen in the United States,
Automobile Association and Amazon in the UK and Shoppers Drug Mart, Inc. in Canada.
• We renewed a number of key partnerships including Hawaiian Airlines in the U.S., Liverpool Football in the U.K. and
Calgary Flames in Canada.
• CUETS Financial, a division of MBNA Canada Bank, has issued nearly 240,000 chip-enabled credit cards in the
Canadian marketplace. As a result of this new technology, Canadian credit card customers are required to enter a PIN
for processing financial transactions.
51
Key Data:
We evaluate
W l t our Global
Gl b l Card
C d Services
S i b
business
i on a manageddbbasis.
i MManageddb basis
i ttreats
t securitized
iti d lloan
receivables as if they were still on the balance sheet and presents the earnings on the sold loan receivables
as if they were not sold. The receivables that have been securitized are subject to the same underwriting
standards and ongoing monitoring as the held loans. The credit performance of the managed portfolio is
important to understanding the results of card operations.
Managed Credit Card Data (1) Year-to-Date Gl obal Card Services

Dollars in millions
December 31, g Revenue
2009 Total Managed
2009 2008
Gross interest yield 11.38% 11.69% Small
Risk adjusted margin (2) 1.92% 6.54% Business
Lending Other
Loss rates 11.25% 6.18% 0.2%
Average outstandings (3) $170,486 $184,246
Debit Card 6.3%
8.8%
Ending outstandings (3) $160,824 $182,234
New account growth (4) 4,195 8,476
Consumer
Retail volume $207,906 $243,525 Lendingg
Delinquencies 7.8%
U.S.
30+ Day 7.19% 6.68%
Consumer
90+ Day 3.86% 3.16% International Card
(1) Reflects US, Europe and Canada consumer credit card on a managed basis 15.1% 61.9%
(2) Reflects margin and noninterest revenue adjusted for loss rates
(3) Outstandings for 2008 include Government Card
(4) New accounts in thousands
Ending Managed Loans Pa yment Volumes

$ in Millions $ in Millions
13.49%
$233,040
$31,768 $201,230 12.15%
$34,422
$381,739
$201,272 $316,435
$166,808
Full Year 2008 Full Year 2009 Full Year 2008 Full Year 2009
Domestic Loans Foreign Loans Payment Volume Payment Rate
R e tail Volumes 2009 Account Production by Channel

$ in Millions (includes Debit Card)
$474,828 Acquired
$444,310 Point of Sale Accounts
1.2% 0.3%
Event
$210,506 Marketing
$218,241
1.5%
Teleservices Franchise
1.8% 56.4%
$264,322 $226,069 Media

Marketing Alternate
3.1% Other
Direct Mail 12.5%
eCommerce
5.7%
Full Year 2008 Full Year 2009 17.5%
Retail Volume Debit Card Retail Volume 52
Financials - Segment Results (1)
Global Card Services recorded a net loss of $5.6 billion in 2009 compared to net income of $1.2 billion in 2008 due to higher provision for credit losses
as credit costs continued to rise driven by weak economies in the U.S., Europe and Canada. Managed net revenue declined $1.9 billion to $29.3 billion in
2009 driven by lower noninterest income partially offset by growth in net interest income.
Net interest income grew to $20.3 billion in 2009 from $19.6 billion in 2008 driven by increased loan spreads due to the beneficial impact of lower short-
term interest rates on our funding costs partially offset by a decrease in average managed loans of $20.1 billion, or eight percent.
Noninterest income decreased $2.6 billion, or 22 percent, to $9.1 billion driven by decreases in card income of $1.5 billion, or 15 percent, and all other
income of $1.1 billion, or 67 percent. The decrease in card income resulted from lower cash advances primarily related to balance transfers, and lower
credit card interchange and fee income primarily due to changes in consumer retail purchase and payment behavior in the current economic environment.
This decrease was partially offset by the absence of a negative valuation adjustment on the interest-only strip recorded in 2008. In addition, all other
income in 2008 included the gain associated with the Visa initial public offering (IPO).
Provision for credit losses increased by $9.9 billion to $30.1 billion as economic conditions led to higher losses in the consumer card and consumer
lending portfolios including a higher level of bankruptcies. Also contributing to the increase were higher reserve additions related to new draws on
previously securitized accounts as well as an approximate $800 million addition to increase the reserve coverage to approximately 12 months of charge-
offs in consumer credit card. These reserve additions were partially offset by the beneficial impact of reserve reductions from improving delinquency
trends in the second half of 2009.
Noninterest expense decreased $1.2 billion, or 13 percent, to $8.0 billion due to lower operating and marketing costs. In addition, noninterest expense in
2008 included benefits associated with the Visa IPO.
Global Card Services managed net losses increased $10.9 billion to $26.7 billion, or 12.30 percent of average outstandings, compared to $15.7 billion, or
6.64 percent in 2008. This increase was driven by portfolio deterioration due to economic conditions including a higher level of bankruptcies. Additionally,
consumer lending net charge-offs increased $2.1 billion to $4.3 billion, or 17.75 percent of average outstandings compared to $2.2 billion, or 7.98
percent in 2008. Lower loan balances driven by reduced marketing and tightened credit criteria also adversely impacted net charge-off ratios.
(Dollars in millions) Year Ended Fourth Third Second First Fourth

2009 2008 2009 2009 2009 2009 2008
Net interest income (2) $20,264 $19,589 $4,953 $4,995 $5,051 $5,265 $5,310
Noninterest income:
Card income 8,555 10,033 2,093 2,183 2,164 2,115 2,469
All other income 523 1,598 115 149 124 135 239
Provision for credit losses (3) 30,081 20,164 6,924 6,975 7,741 8,441 5,851
I
Income (loss)
(l ) b before
f iincome taxes (8 700)
(8,700) 1 896
1,896 (1 699)
(1,699) (1 617)
(1,617) (2 379)
(2,379) (3 005)
(3,005) (12)
Income tax expense (benefit) (2) (3,145) 662 (671) (581) (762) (1,131) (3)
Net income (loss) $(5,555) $1,234 $(1,028) $(1,036) $(1,617) $(1,874) $(9)
Net interest yield (2) 9.36 % 8.26 % 9.62 % 9.30 % 9.20 % 9.35 % 9.05 %
Return on average equity n/m 3.15 n/m n/m n/m n/m n/m
Efficiency ratio (2) 27.13 29.34 27.05 26.87 26.94 27.66 27.18
Balance sheet
Average
Total loans and leases $216,654 $236,714 $204,748 $213,340 $220,365 $228,461 $233,427
Total earning assets 216,410 237,025 204,375 212,976 220,133 228,460 233,513
Total assets 232,643 258,710 219,904 228,384 236,016 246,610 253,455
Period end
Total assets 217,139 252,683 217,139 223,980 231,987 238,410 252,683
(1) Presented on a managed basis.
(3) Represents provision for credit losses on held loans combined with realized credit losses associated with the securitized loan portfolio.
53
2009 2008 2009 2009 2009 2009 2008
(1 )
Credit Card Data
Loans
Average
H ld credit
Held di card
d outstandings
di $72,033
$72 033 $79 845
$79,845 $70,893
$70 893 $70,940
$70 940 $70 546
$70,546 $75 818
$75,818 $82,117
$82 117
Securitization impact 98,453 104,401 91,705 97,520 102,046 102,672 99,116
Managed credit card outstandings $170,486 $184,246 $162,598 $168,460 $172,592 $178,490 $181,233
Period end
Held credit card outstandings $71,109 $81,274 $71,109 $70,206 $69,377 $67,960 $81,274
Managed credit card outstandings $160,824 $182,234 $160,824 $164,534 $169,815 $173,352 $182,234
Credit Quality
Charge offs $
Charge-offs
Held net charge-offs $7,786 $4,712 $1,941 $2,169 $2,064 $1,612 $1,406
Managed credit card net losses $19,185 $11,382 $4,867 $5,477 $5,047 $3,794 $3,263
Charge-offs %
Held net charge-offs 10.81 % 5.90 % 10.86 % 12.13 % 11.74 % 8.62 % 6.82 %
Securitization impact 0.44 0.28 1.02 0.77 (0.01) - 0.34
Managed credit card net losses 11.25 % 6.18 % 11.88 % 12.90 % 11.73 % 8.62 % 7.16 %
30+ Delinquency $
Held delinquency $4,961 $5,324 $4,961 $5,054 $5,221 $5,365 $5,324
Managed delinquency $11,560 $12,168 $11,560 $12,101 $12,969 $13,611 $12,168
30+ Delinquency %
Held delinquency 6.98 % 6.55 % 6.98 % 7.20 % 7.53 % 7.90 % 6.55 %
Securitization impact 0.21 0.13 0.21 0.15 0.11 (0.05) 0.13
Managed delinquency 7.19 % 6.68 % 7.19 % 7.35 % 7.64 % 7.85 % 6.68 %
90+ Delinquency $
Held delinquency $2,657 $2,565 $2,657 $2,593 $2,894 $2,816 $2,565
Managed delinquency $6,207 $5,750 $6,207 $6,193 $7,157 $6,922 $5,750
90+ Delinquency %
Held delinquency 3.74 % 3.16 % 3.74 % 3.69 % 4.17 % 4.14 % 3.16 %
Securitization impact 0.12 - 0.12 0.07 0.04 (0.15) -
Managed
g delinquency
q y 3.86 % 3.16 % 3.86 % 3.76 % 4.21 % 3.99 % 3.16 %
Other Global Card Services Key Indicators

Managed credit card data
Gross interest yield 11.38 % 11.69 % 11.34 % 11.18 % 11.33 % 11.68 % 11.87 %
Risk adjusted margin 1.92 6.54 1.47 0.26 1.28 4.56 6.38
New account growth (in thousands) 4,195 8,476 994 1,014 957 1,230 1,432
Purchase volumes $207,906 $243,525 $54,875 $53,031 $51,944 $48,056 $56,585
Debit Card Data

Debit purchase volumes $218,241 $210,506 $57,186 $54,764 $55,158 $51,133 $52,925
(1) Credit Card includes U.S. Europe and Canada consumer credit card. Does not include business card, debit card and consumer lending.
Certain prior period amounts have been reclassified to conform to the current period presentation.
54
Home Loans & Insurance
Bank of America Home Loans & Insurance provides customers with products and services in three core
product areas: First Mortgage, Home Equity and Reverse Mortgage, and Insurance. First mortgage products
are either sold into the secondary mortgage market to investors, while retaining mortgage servicing rights and
the Bank of America customer relationships, or are held on our balance sheet in All Other for ALM purposes.
The Bank of America Home Loans brand, launched on April 27, 2009, represents the combined operations of
Bank of America’s mortgage and home equity businesses and Countrywide Home Loans, which Bank of
America acquired on July 1, 2008. The Countrywide brand has been retired.
Bank of America Home Loans is built on a brand promise that we will always be a responsible lender and we
will help create successful homeowners. Our commitment includes educating consumers to help them make
informed decisions and offering clear, understandable products with no surprises.
Features:
• Bank of America’s distribution strength includes industry-leading online, retail, wholesale and correspondent
sales channels, with an experienced sales force of nearly 8,900 mortgage loan professionals. Bank of
America offers home loan products through 6,011 retail banking centers, 878 retail home loan locations, 65
national and area operating centers, and 10 call sales center locations.
• The vast majority of our originated mortgage products meet the loan standards of Fannie Mae, Freddie Mac,
or the Federal Housing Administration.
• We serve the unique home finance needs of the ggrowingg senior consumer population with reverse mortgage g g
products available through a network of specially trained loan officers and extensive relationships with high
quality brokers.
• Bank of America's Insurance Services Group continues to deepen relationships with bank customers through
offering a variety of insurance products such as homeowners, renters, automobile and life as well as debt
protection solutions for mortgages and credit card.
c e e e ts
Achievements:
• Bank of America was the nation’s leading mortgage servicer, second-largest mortgage originator and the
second-largest home equity originator in 2009.
• Our Clarity CommitmentTM home loan summary has been hailed by customers for helping promote
transparency in traditionally complicated financial agreements. A tangible demonstration of our brand
promise, this one-page summary highlights key terms in home loan agreements, improving clarity and
transparency of agreements for our customers. More than 950,000 customers received a Clarity
Commitment with their mortgage in 2009.
55
Mortgage Origination Market
Bank of America Statistics Industry Statistics
Peer Comparison
Full Year 2009 - $1,815 Billion
Total Originations & Rankings (Full Year 2009)
B a nk of America, #2
• #2 Lender with 21.6% market share
21.6% Wells Fargo, #1
• Based on $391 billion in production 41.8%
JPM Chase, #3
23.5%
Citibank, #4
8 6%
8.6%
4.5%
All Others
Channel Composition & Rankings (Nine Months Sep-09) Channel Distribution

Nine Months Sep-09 - $1,405 Billion
• #2 Retail lender with 22.7% channel share
• Based on $154 billion in production

Retail, $677B
• #4 Wholesale lender with 7.4% channel share 37%
48% Wholesale, $208B
Correspondent, $520B
• #1 Correspondent lender with 25.6% channel share 15%
Product Distribution
Product Composition & Rankings (Nine Months Sep-09) Nine Months Sep-09 - $1,405 Billion
0.5%
• #2 Conforming lender with 18.2% product share
Conforming, $943B
3%
• Based on $172 billion in production 5%
FHA/VA, $340B
• #1 FHA/VA lender with 30.2% product share
24% Prime Jumbo, $75B
67% Home Equity,
q y $40B
Other, $7B
Source: Inside Mortgage Finance Publications, Inc. Copyright 2009; Ranking and volume are based on combined volume for Bank of America and Countrywide Financial as reported
by Inside Mortgage Finance Publications, Inc.
56
Bank of America Home Loans – First Mortgage
Bank of America’s mortgage
g g business ggenerates revenue byy p
providingg mortgage
g g pproducts that enable customers to
achieve and sustain home ownership.
Features:
• Funded approximately $378 billion in first mortgage loan products in 2009 , increasing our mortgage lending capacity in
response to the surge in home loan inquiries and applications to help more than 1.7 million customers either purchase
a home or refinance their existing mortgage. In 2009, approximately 34% of first mortgages were for purchases.
• Network of nearly 8,900 mortgage loan professionals in addition to the associates located in our 6,011 banking
centers, crossing diverse geographic and economic markets.
• Servicing portfolio of more than $2 trillion, representing nearly 14 million loans.
• Tools and programs reflecting the simplicity, clarity and transparency customers tell us they want from the home lending
process. This approach to lending is the basis of our brand promise, which is always to be a responsible lender and help
create successful homeowners. Tools and programs include:
– The Clarity Commitment TM, a single, one-page loan summary that clearly presents to borrowers their interest
rate, terms and other details of the loan in plain language.
– The Bank of America Home Loan Guide, an interactive Web site that arms customers with personalized
information to prepare for homeownership and make informed home buying and refinance decisions.
Achievements:
• In 2009, Bank of America’s mortgage business was the #1 servicer and #2 originator as reported by Inside Mortgage
Finance with an estimated market share of 20.0% for servicing and 21.6% for originations.
• As one of the nation’s leading home loan providers, Bank of America has taken a leadership role by making
commitments to our customers and communities. This includes:
– Helping nearly 700,000 customers in the past two years with loan modifications through our own programs or
by leveraging the administration’s Home Affordable Modification Program (HAMP). That includes the 260,000
customers we assisted with proprietary modification programs in 2009, as well as the 230,000 customers we
assisted in 2008. That total also includes the 200,000 customers Bank of America had enrolled in a HAMP trial
modification as of December 2009. We are a proud partner in HAMP and are committed to the program’s
success, leading the industry with the highest number of active trials and offers extended.
– Expanding our default management staff to approximately 15,000 to help customers experiencing difficulty with
their home loans – represents a 62% staffing increase since January 2009.
– Working with community stakeholders and city and state grantees that received funding under the
Neighborhood Stabilization Program administered by the U.S. Department of Housing and Urban Development
to repurpose abandoned, bank-owned or bank-serviced properties in low- to moderate-income communities.
– Undertaking a 10-year, $1.5 trillion community development lending and investing goal, focused on delivering
capital to low- to moderate-income and minority communities for affordable housing, economic development
and consumer and small business lending.
lending
– Creating a $35 million “Neighborhood Preservation and Foreclosure Prevention Program” to help provide loan
counseling, foreclosure prevention, and support for purchase and management of vacant properties.
– Originating nearly $87 billion in 2009 mortgages to low- and moderate-income borrowers and areas, serving
more than 561,000 borrowers. This includes First Mortgage and Home Equity.
57
Bank of America Home Loans – Home Equity and Reverse Mortgage
Bank of America is a leading home equity provider with the industry’s
industry s largest home equity portfolio , including
$149 billion in funded commitments and an additional $93 billion in unfunded commitments, serving
approximately 2.6 million customers. Bank of America continues to adapt to changing economic realities,
adjusting our credit policy responsibly to ensure that customers who obtain home equity financing are capable
of making interest and principal payments.
Features:
• We provide our customers with an extensive line of home equity and reverse mortgage products and
services through retail channels, including banking centers, retail mortgage offices, telephone, and internet.
Product offerings include home equity lines of credit (HELOCs), with variable interest rate or fixed-rate loan
options, home equity loans (HELOANs), and both fixed and variable rate reverse mortgages.
• Our products help customers realize their financial goals and stimulate economies in communities across
the nation, as customers use their loans to make home improvements, consolidate credit card debt, pay for
education, and invest in small businesses.
• Throughout 2009, deteriorating housing values and rising unemployment continued to impact the credit
quality of our home equity portfolio.
• The reverse mortgage business has benefitted from government action to raise reverse mortgage limits and
increase loan availability to seniors.
• Throughout 2009, we maintained our industry leadership in reverse mortgage volume through the balanced
approach of both a strong direct-to-consumer
direct to consumer channel and a sustainable business-to-business
business to business model
model. In
2009, reverse mortgage originations totaled $6.5 billion.
– Despite continued challenging economic conditions, Bank of America experienced strong double-digit
percentage growth in reverse mortgage production in 2009 compared to 2008, fueled by expanded
government loan limits, uncertainties in traditional retirement portfolios and the Countrywide
acquisition.
– The direct-to-consumer model is supported by referrals from an extensive banking center network,
while
hil th
the b
business-to-business
i t b i model
d l iis supported
t d by
b extensive
t i relationships
l ti hi with
ith hi
high-quality
h lit
brokers and a robust origination and fulfillment platform.
Bank of America – Insurance Services Group

Insurance Services continues to strengthen its position as a leading insurance services organization and we
remain a market leader in our core businesses.
Features:
• Insurance Services remains the world’s leading provider in consumer debt cancellation products for
mortgages and credit cards.
• Under the Balboa Insurance Group brand, we offer lender-placed insurance and are the nation’s leading
provider of lender-placed insurance programs: #1 for auto lenders and #2 for mortgage. Our lender-placed
i
insurance programs iinclude
l d ttracking
ki services,
i customer
t care and
d collateral
ll t l damage
d recovery services.
i
• Insurance Services also offers bank customers a variety of property & casualty and life insurance products
including homeowners, renters, automobile and life.
58
Financials - Segment Results
Home Loans & Insurance recorded a net loss of $3.8 billion in 2009 compared to a net loss of $2.5 billion in 2008, as growth in noninterest income
and net interest income was more than offset by higher provision for credit losses and higher noninterest expense.
Net interest income grew $1.7 billion, or 50 percent, driven primarily by an increase in average loans held-for-sale (LHFS) and home equity loans. The
$19.1 billion increase in average LHFS was the result of higher mortgage loan volume driven by the lower interest rate environment. The growth in
average home equity loans of $23.7 billion, or 23 percent, was due primarily to the migration of certain loans from GWIM to Home Loans & Insurance
as well as the full-year impact of Countrywide balances.
Noninterest income increased $5.9 billion to $11.9 billion driven by higher mortgage banking income which benefited from the full-year impact of
Countrywide and lower current interest rates which drove higher production income.
Provision for credit losses increased $5.0 billion to $11.2 billion driven by continued economic and housing market weakness particularly in
geographic areas experiencing higher unemployment and falling home prices. Additionally, reserve increases in the Countrywide home equity
purchased impaired loan portfolio were $2.8 billion higher in 2009 compared to 2008 reflecting further reduction in expected principal cash flows.
Noninterest expense increased $4.7 billion to $11.7 billion largely due to the full-year impact of Countrywide as well as increased compensation costs
and other expenses related to higher production volume and delinquencies. Partly contributing to the increase in expenses was the more than doubling
of personnel and other costs in the area of our business that is responsible for assisting distressed borrowers with loan modifications or other workout
solutions.
(Dollars in millions; except as noted)

2009 2008 2009 2009 2009 2009 2008
(1)
N i t
Noninterestt income:
i
Mortgage banking income 9,321 4,422 1,816 1,424 2,661 3,420 1,603
Insurance income 2,346 1,416 618 594 553 581 646
All other income (loss) 261 161 84 84 50 43 (2)
Loss before income taxes (6,025) (3,939) (1,621) (2,527) (1,090) (787) (1,122)
(1)
Income tax benefit (2,187) (1,457) (628) (895) (368) (296) (415)
Net loss $(3,838) $(2,482) $(993) $(1,632) $(722) $(491) $(707)
(1)
(1)
Balance sheet
Average
Total loans and leases $130,519
$ $105,724
$ $132,326
$ $132,599
$ $131,509
$ $125,544
$ $122,065
$
Total assets 230,234 147,461 232,945 236,200 232,361 219,215 204,826
Period end
Total assets 232,706 205,046 232,706 234,842 234,388 221,547 205,046
P i d end
Period d (in billions)
(2)
Mortgage servicing portfolio $2,150.8 $2,057.3 $2,150.8 $2,148.3 $2,111.9 $2,112.8 $2,057.3

(2) Servicing of residential mortgage loans, home equity lines of credit, home equity loans and discontinued real estate mortgage loans.
59
(Dollars in millions, except as noted)

2009 2008 2009 2009 2009 2009 2008
Mortgage servicing rights at fair value rollforward:
Beginning balance $12,733 $3,053 $17,539 $18,535 $14,096 $12,733 $20,811
Countrywide balance, July 1, 2008 - 17,188 - - - - -
Merrill Lynch balance, January 1, 2009 209 - - - - 209 -
Additions / sales 5,728 2,587 1,035 1,738 1,706 1,249 677
I
Impact t off customer
t payments
t (3 709)
(3,709) (3 313)
(3,313) (821) (906) (797) (1 185)
(1,185) (1 458)
(1,458)
Other changes in MSR 4,504 (6,782) 1,712 (1,828) 3,530 1,090 (7,297)
Ending balance $19,465 $12,733 $19,465 $17,539 $18,535 $14,096 $12,733
Capitalized mortgage servicing rights
(% of loans serviced) 113 bps 77 bps 113 bps 102 bps 109 bps 83 bps 77 bps
Mortgage loans serviced for investors (in billions) $1,716 $1,654 $1,716 $1,726 $1,703 $1,699 $1,654
Loan production:
First mortgage $357,371 $128,945 $83,898 $90,319 $104,082 $79,072 $42,761
Home equity 10,488 31,998 2,420 2,225 2,920 2,923 3,920
((1))
Total Corporation
First mortgage 378,105 140,510 86,588 95,654 110,645 85,218 44,611
Home equity 13,214 40,489 2,787 2,739 3,650 4,038 5,326
Mortgage banking income

Production income $5,539 $2,105 $1,066 $1,121 $1,678 $1,674 $690
Servicing income:
Servicing fees and ancillary income 6,200 3,531 1,598 1,597 1,510 1,495 1,488
Impact of customer payments (3,709) (3,314) (821) (906) (797) (1,185) (1,458)
Fair value changes of MSRs, net of economic hedge results 712 1,906 (213) (519) 143 1,301 783
Other servicing-related
servicing related revenue 579 194 186 131 127 135 100
Total net servicing income 3,782 2,317 750 303 983 1,746 913
Total Home Loans & Insurance mortgage banking income 9,321 4,422 1,816 1,424 2,661 3,420 1,603
(2)
Other business segments' mortgage banking income (loss) (530) (335) (164) (126) (134) (106) (80)
Total consolidated mortgage banking income $8,791 $4,087 $1,652 $1,298 $2,527 $3,314 $1,523
(1) FIn addition to loan production in Home Loans & Insurance, the remaining first mortgage and home equity loan production is primarily within GWIM.
(2) FIncludes the offset of revenue for transfers of mortgage loans from Home Loans & Insurance to the ALM portfolio included in All Other.
60
Global Banking
Global Banking provides a wide range of lending
lending-related
related products and services, integrated working capital
management, treasury solutions and investment banking services to clients worldwide through our network of
offices and client relationship teams along with various product partners.
Our clients include multinationals, global corporations and financial institutions, middle-market businesses,
not-for-profit organizations, correspondent banks, commercial real estate firms and governments.
Client-facing businesses:
‐ Global Commercial Banking (GCB)
‐ Global Corporate & Investment Banking (GCIB)
Features:
• Our lending products and services include commercial loans and commitment facilities, real estate lending,
leasing, trade finance, short-term credit facilities and asset-based lending and indirect consumer loans.
• Our capital management and treasury solutions include treasury management, foreign exchange and short-
term investing options.
• Our corporate and investment banking services provide commercial and corporate issuer clients with debt
and equity underwriting and distribution capabilities as well as merger-related and other advisory services.
• Our clients are supported in offices throughout the world that are divided into four distinct geographic
regions: U.S.
U S and Canada; Asia; Europe
Europe, Middle East
East, and Africa; and Latin America.
America
Achievements:
• Investment Banking Product Rankings (1):
B a nk o f A me r i ca Co r p o r a ti o n a nd Subsi d i a r i e s
I nve stme nt B a nk i ng Pr o d uct R a nk i ngs
Year ended December 31, 2009
Gl o ba l U . S.
Product Ranking Market Share Product Ranking Market Share
High-yield corporate debt 2 14% 2 15%
Leveraged loans 1 15 1 22
Mortgage-backed securities 1 16 1 18
Asset-backed securities 3 14 3 18
Convertible debt 7 5 4 12
Common stock underwriting 3 8 1 18
Investment grade corporate debt 4 6 3 13
Syndicated loans 2 7 2 20
Net investment banking revenue 2 7 2 12

Announced mergers and acquisitions 5 16 6 24
Equity capital markets 4 8 1 17
Debt capital markets 4 6 2 12
Figures above include self-led transactions. Excluding self-led deals : Global and U.S. leveraged loans, mortgage-backed securities and asset-backed
securities rankings were #1; Global and U.S. high-yield corporate debt and syndicated loans ranked #2; Investment grade corporate debt ranked #2 in
the U.S.; Convertible debt and common stock underwriting ranked #3 in the U.S. ; Net investment banking revenue ranked #2 in the U.S. and #3
globally; Debt capital markets ranked #22 and equity capital markets ranked #3 3 in the U.S.
S
(1) Source: Dealogic data. Rankings based on deal volumes except for investment banking revenue rankings which reflect fees. Mergers and acquisition fees
included in investment banking revenues reflect 10 percent fee credit at announcement and 90 percent fee credit at completion as per Dealogic. Mergers
and acquisitions volume rankings are for announced transactions and provide credit only to the investment bank advising the parent company that is
domiciled within that region. Each advisor receives full credit for the deal amount unless advising a minority stakeholder.
61
Global Banking
Global Commercial Banking (GCB)
Global Commercial Banking provides mid mid-size
size companies with seamless, integrated delivery of the bank
bank’ss full
capabilities, including credit, treasury solutions and liquidity, investment banking, capital markets, risk
management, wealth management and retirement services.
Core businesses and client segments:
‐ Commercial Regions:
‐ Business Banking
‐ Middle-Market Banking
‐ Specialized Industries
‐ Commercial Real Estate Banking
‐ Dealer Financial Services
These businesses are supported by product specialists in Commercial Product Delivery, who partner with client
managers to
t provide
id integrated
i t t d credit
dit and
d treasury
t solutions,
l ti including
i l di asset-based
tb d lending.
l di
Features:
Our lending products and services include commercial loans and commitment facilities, real estate lending,
leasing, trade finance, short-term credit facilities and asset-based lending, and direct and indirect consumer
loans. GCB serves more than 160,000 clients through the following business segments:
• Business Banking serves companies with annual revenues between $2.5
$2 5 million and $20 million.
million
• Middle Market Banking serves companies with revenues of more than $20 million.
• Specialized Industries provides Healthcare, Not-For-Profit, Education and Government clients with a broad
array of solutions including treasury management, bond proceeds solutions and capital raising, and works
with various product partners to provide public finance, interest rate protection, private placements and
leasing services.
• Commercial Real Estate Banking provides comprehensive financial solutions for clients in the real estate
industry, including public and private Real Estate Investment Trusts, funds, and commercial and residential
development companies.
• Dealer Financial Services serves automobile, recreational vehicle and marine dealers as well as retail
customers through dealers and our online channel.
Achievements:
• #1 in syndicated loans to middle-market companies
• #1 lender in asset based lending
• #1 Small Business Administration 504 lender
• Ranked the top affordable housing lender by Affordable Housing Finance magazine
62
Global Banking
Global Corporate & Investment Banking (GCIB)
GCIB provides large domestic and global corporations and financial institutions with merger and acquisition
(M&A) advice, lending, risk management, treasury and liquidity, and payments management and works in
close coordination with Global Markets product specialists to provide clients with innovative equity and debt
capital raising and financing solutions. GCIB also helps serve individual banking and investment needs
through referrals to Global Wealth & Investment Management.
Core businesses:
p
‐ Global Corporate Bankingg
‐ Global Investment Banking
‐ Corporate Finance, Mergers & Acquisitions, and Financial Sponsors
‐ Works in close coordination with Global Capital Markets
Features:
• Full service,
service integrated corporate and investment banking capabilities with industry and regional coverage
coordinated globally
• Global coverage across industries including:
– Consumer & Retail – Energy & Power
– Global Industries – Financial Institutions
– Healthcare – Real Estate, Gaming & Lodging
– T h l
Technology – Media & Telecom
• M&A advisory services, debt and equity capital raising capabilities, and corporate banking to deliver
integrated financial solutions
• Clients in over 150 countries through more than 40 offices in the Americas; Europe, Middle East & Africa;
and Asia Pacific
Achievements (1):
• # 2 in Global Debt, Equity and Equity-Linked Capital Raising in terms of deal volume
– #1 Global and U.S. Leveraged Loans
– #2 Global and U.S. Syndicated Loans
– #2 Global and U.S. High Yield Corporate Debt
– #2 U.S. Investment Grade Corporate Debt
– #2 U.S. Investment Grade Loans
– #2 U.S. Debt Capital Markets
– #2 Americas Initial Public Offerings
– #3 U.S. Common Stock Underwriting
– #3 U.S. Equity-Related
• Providing innovative capital markets solutions across every asset class

– Joint Financial & Structuring Advisor, Lead Dealer Manager, Joint Global Co-coordinator, Bookrunner & Joint
Sponsor on £22
£22.6 6 billion capital raise for Lloyds Banking Group plc
plc, the largest equity issue ever globally and
launch of innovative Enhanced Capital Notes structure
– Joint Bookrunner on Ford Motor Company’s $2.9 billion Convertible Notes Offering, the largest convertible
transaction outside the financial sector since December 2007 and Joint Bookrunner on $750 million Senior
Notes
(1) All data Dealogic as of 12/31/09 unless otherwise noted 63

Global Banking
Global Corporate & Investment Banking (continued)
Achievements ((continued)) (1):
• #1 in U.S. and Global Leveraged Finance with 20 percent market share in the U.S. and 16 percent globally
– Executed the largest retail deal since 2007 as Joint Lead Arranger on $2.0 billion Senior Secured Credit Facility and Joint
Bookrunner on $950 million Senior Notes for Toys “R” Us
– Led the largest-ever Euro-denominated and first CCC+ rated Euro-denominated high yield bond issue as Joint Bookrunner on
EUR 2.5 billion of Senior Notes for Heidelberg Cement
– Executed the largest high yield capital raise by a U.S. wireless company in a decade as Joint Bookrunner on $1.6 billion of
Senior Secured Notes for Clearwire Communications LLC
• #1 in Americas and #2 globally in Financial Sponsor-related transactions, with 12.9 percent and 9.9 percent market
share respectively in 2009
– Lead Left Bookrunner on $3 billion bank financing for Warner Chilcott’s acquisition of Proctor & Gamble’s pharmaceuticals
business, the first major leveraged buyout of 2009
– Lead Left Arranger and Advisor to The Blackstone Group on the acquisition of Busch Entertainment from Anheuser-Busch
InBev, the largest de novo U.S. leveraged buyout closed in 2009
• #5 in gglobal announced M&A for 2009 includingg some of the largest

g and most transformative transactions
– Advised on 205 deals valued at $382 billion, including more than 70 valued at over $1 billion each
– Led Pfizer's $68 billion acquisition of Wyeth, the largest M&A and largest Healthcare transaction of 2009, and served as
Joint Bookrunner for $22.5 billion Bridge Facility and subsequent Global Notes Offerings
– Advisor to EnCana on its spin-off of Cenovus, the largest spin-off and largest Canadian deal of 2009
– Exclusive Advisor to Marvel Entertainment, Inc. on its historic sale to The Walt Disney Company
• Primary Lead Manager on 286 Equity and Equity-Linked transactions -- #2 globally

– Helped reopen the European IPO market as Joint Bookrunner on EUR 1.1
1 1 billion offering for Delta Lloyd N.V.,
N V the largest IPO
in Western Europe since May 2008
– Joint Bookrunner on the IPO of Banco Santander Brazil, the largest IPO worldwide in 2009 and largest ever in Brazil and
Latin America
– Joint Global Coordinator and Joint Bookrunner on the $1.3 billion global add-on offering for Nippon Yusen Kabushiki Kaisha,
their first equity offering in 40 years
• In top-rated bond deals, Bank of America Merrill Lynch led the 10 largest transactions
– Executed seven of the ten largest U.S. Dollar Yankee Corporate Bonds in 2009 including transactions for Roche Holdings
Inc, Anheuser-Busch Inbev (two separate transactions), Novartis AG, Électricité
É é de France, Shell International Finance BV
and Enel International Finance S.A.
• Leader in Global Corporate Banking

– Treasury/trade relationships with 90% of U.S. FORTUNE 1,000 and 67% of global FORTUNE 500 (2)
– #1 with 20% U.S. Treasury Management Revenue market share (3)
– #1 in Important Corporate Banking relationships and Cash Management services (4)
– #1 Cash Management Leadership Reputation (All Companies) (4)
– #1 Best Cash Management Bank; Large Corporate (5)
– #1 Best Bank, North America (Cash Management; Supply Chain Finance; Risk Management) (6)
– #1 U.S. Bank-owned Leasing Company (7)
– #1 Merchant Services provider (8)
– #2 Online Services Benchmarking Study (4)
(1) All data Dealogic as of 12/31/09 unless otherwise noted (5) 2009 Treasury & Risk Magazine
(2) BAC data as of August 2009, FORTUNE list as of December 2008. BAC excluded from analysis (6) Treasury Management International Magazine
(3) E&Y 2009 Survey (includes commercial and corporate banking) (7) Monitor 2008
(4) Independent Marketing Research Company (8) Bank of America provides merchant services through Banc of America Merchant
64 Services LLC, a joint venture with First Data Corporation. BAC – FirstData Analysis
Global Banking
Global Banking net income decreased $1.5 billion, or 34 percent, to $3.0 billion in 2009 compared to 2008 as an increase in revenue was more than
offset by
b higher provision
pro ision for credit losses and noninterest expense.
e pense
Net interest income increased $495 million, or five percent, as average deposits grew $33.7 billion, or 19 percent, driven by deposit growth as our clients
remain very liquid. In addition, average deposit growth benefited from a flight-to-safety in late 2008. Net interest income also benefited from improved
loan spreads on new, renewed and amended facilities. These increases were partially offset by a $3.3 billion, or one percent, decline in average loan
balances due to decreased client demand as clients are deleveraging and capital markets began to open up so that corporate clients could access other
funding sources. In addition, net interest income was negatively impacted by a lower net interest income allocation from ALM activities and increased
nonperforming loans.
Noninterest income increased $5.7 billion, or 95 percent, to $11.8 billion, mainly driven by the $3.8 billion pre-tax gain related to the contribution of the
merchant processing business into a joint venture, higher investment banking income and service charges. Investment banking income increased $1.7
billion due to the acquisition of Merrill Lynch and strong growth in debt and equity capital markets fees. Service charges increased $721 million, or 22
percent, driven by the Merrill Lynch acquisition and the impact of fees charged for services provided to the merchant processing joint venture. All other
income increased $3.3 billion compared to the prior year from the gain related to the contribution of the merchant processing business. All other income
also includes our proportionate share of the joint venture net income, where prior to formation of the joint venture these activities were reflected in card
income. In addition, noninterest income benefited in 2008 from Global Banking’s share of the Visa IPO gain.
The provision for credit losses increased $5.7 billion to $8.8 billion in 2009 compared to 2008 primarily driven by higher net charge-offs and reserve
additions in the commercial real estate and commercial – domestic portfolios resulting from deterioration across a broad range of property types,
industries and borrowers. Noninterest expense increased $2.9 billion, or 43 percent, to $9.5 billion, primarily attributable to the Merrill Lynch acquisition
and higher FDIC insurance and special assessment costs. These items were partially offset by a reduction in certain merchant-related expenses that are
now incurred
i dbby the
h jjoint
i venture and d a change
h iin compensation
i thath d delivers
li a greater portion
i off iincentive
i pay over time.
i IIn addition,
ddi i noninterest
i expense
in 2008 also included benefits associated with the Visa IPO.

2009 2008 2009 2009 2009 2009 2008
Noninterest income:
Service charges 3,954 3,233 1,041 1,050 914 949 814
Investment banking income 3,108 1,371 1,068 604 793 643 415
All other income (loss) 4,723 1,437 (46) 232 4,253 284 (284)
Total noninterest income 11,785 6,041 2,063 1,886 5,960 1,876 945
Income before income taxes 4,661 6,982 460 73 3,854 274 1,478
Income tax expense (1) 1,692 2,510 196 33 1,359 104 446
Net income $2,969 $4,472 $264 $40 $2,495 $170 $1,032
Balance sheet
Average
Total earning assets (2) 337,315 325,764 357,389 347,255 332,591 341,124 341,456
Total assets (2) 394,140 382,790 412,923 405,231 389,496 398,014 397,556
Total deposits 211,261 177,528 228,995 214,286 203,917 197,468 199,465
Period end
Total assets (2) 398,061 394,541 398,061 381,092 382,594 388,534 394,541
Total deposits 227,437 215,519 227,437 210,211 208,098 196,359 215,519
Components of Investment Banking Income

2009 2008 2009 2009 2009 2009 2008
Investment banking income
Advisory (1) $1,167 $546 $360 $186 $292 $329 $184
Debt issuance 3 124
3,124 1,539
1 39 80
805 720
20 944 6
655 3 9
379
Equity issuance 1,964 624 893 406 508 157 224
Total Global Markets and Investment Banking 6,255 2,709 2,058 1,312 1,744 1,141 787
Other (2) (704) (446) (462) (58) (98) (86) (169)
Total investment banking income $5,551 $2,263 $1,596 $1,254 $1,646 $1,055 $618
(1) Advisory includes fees on debt and equity advisory and merger and acquisitions.
(2) Represents the offset to fees paid on the Corporation's transactions.
65
Global Banking
2009 2008 2009 2009 2009 2009 2008
Global Banking revenue,
net of interest expense
Global commercial banking $15,209 $11,362 $2,825 $2,906 $6,692 $2,786 $2,861
Global corporate and investment banking 7,826 5,434 2,107 1,765 2,037 1,917 1,198
(1)
Total revenue, net of interest expense $23,035 $16,796 $4,932 $4,671 $8,729 $4,703 $4,059
Global Banking revenue,

net of interest expense - by service segment
Business lending $9,565 $8,219 $2,431 $2,316 $2,379 $2,439 $2,210
Treasury services 10,990 8,540 1,797 1,806 5,551 1,836 2,204
(2)
Investment banking related 2,480 37 704 549 799 428 (355)
(1)
Total revenue, net of interest expense $23,035 $16,796 $4,932 $4,671 $8,729 $4,703 $4,059
Global Banking average deposit balances

Global corporate and investment banking 80,154 69,094 84,608 81,520 76,784 77,615 81,050
Total $211,261 $177,528 $228,995 $214,286 $203,917 $197,468 $199,465
Interest-bearing $84,019 $90,620 $89,974 $80,508 $79,059 $86,537 $100,259

Noninterest-bearingg 127,242 86,908 139,021 133,778 124,858 110,931 99,206
Total $211,261 $177,528 $228,995 $214,286 $203,917 $197,468 $199,465
Global Banking loan spreads

Global commercial banking 1.99 % 1.77 % 2.12 % 2.06 % 1.96 % 1.83 % 1.85 %
Global corporate and investment banking 1.58 0.82 1.63 1.62 1.45 1.64 1.18
Provision for credit losses

Global corporate and investment banking 1,634 492 305 441 592 296 366
Total provision for credit losses $8,835 $3,130 $2,063 $2,340 $2,584 $1,848 $1,402
(3, 4)
Credit quality
Reservable utilized criticized exposure

18.88 % 11.63 % 18.88 % 18.81 % 16.82 % 14.36 % 11.63 %
Global corporate and investment banking $11,286 $7,292 $11,286 $12,138 $11,861 $9,995 $7,292
10.79 % 5.91 % 10.79 % 11.20 % 10.44 % 8.45 % 5.91 %
Total reservable utilized criticized exposure $51,475 $34,517 $51,475 $53,412 $50,374 $43,460 $34,517
16.22 % 9.66 % 16.22 % 16.29 % 14.70 % 12.37 % 9.66 %
Nonperforming assets
5.28 % 2.50 % 5.28 % 4.84 % 4.31 % 3.60 % 2.50 %
Global corporate and investment banking $1,293 $736 $1,293 $1,388 $1,314 $879 $736
1.51 % 0.71 % 1.51 % 1.55 % 1.40 % 0.88 % 0.71 %
Total nonperforming assets $12,177 $6,379 $12,177 $11,640 $10,824 $8,956 $6,379
4.18 % 1.94 % 4.18 % 3.86 % 3.44 % 2.77 % 1.94 %
Average loans and leases by product

Commercial - domestic $159,631 $164,072 $146,188 $153,493 $164,673 $174,548 $175,260
Commercial real estate 62,598 60,201 60,387 62,883 64,609 62,532 61,395
Commercial lease financing 24,133 24,363 23,874 24,140 24,208 24,316 24,324
Commercial - foreign 25,575 27,648 23,561 24,890 27,051 26,840 28,546
Direct/Indirect consumer 41,667 40,369 42,199 42,022 41,233 41,201 40,144
Other 1,398 1,672 1,279 1,336 1,443 1,537 1,446
Total average loans and leases $315,002 $318,325 $297,488 $308,764 $323,217 $330,974 $331,115
(1) Total Global Banking revenue, net of interest expense $2 3 ,03 5 $16,796 $4 ,9 32 $4,671 $8,729 $4,703 $4,059
Less: Fair value option revenue share 22 7 (299) (39 ) 162 242 (138) (291)
Less: Impact of credit mitigation (69 7) 309 (92 ) (320) (360) 75 221
Global banking revenues,
revenues net of interest expense excluding
fair value option revenue share and credit mitigation $2 3 ,50 5 $16,786 $5 ,0 63 $4,829 $8,847 $4,766 $4,129
(2) Includes revenue and loss sharing with Global Markets for certain activities and positions.
(3) Criticized exposure corresponds to the Special Mention, Substandard and Doubtful asset categories defined by regulatory authorities. The reservable criticized exposure is on an end-of-period basis and is also shown
as a percentage of total reservable commercial utilized credit exposure, including loans and leases, standby letters of credit, financial guarantees, commercial letters of credit and bankers' acceptances.
(4) Nonperforming assets are on an end-of-period basis and defined as nonperforming loans and leases plus foreclosed properties. The nonperforming ratio is nonperforming assets divided by commercial
loans and leases plus commercial foreclosed properties.
66
Global Markets
Our Global Markets professionals are at the center of the world’s debt and equity markets, providing
liquidity hedging strategies
liquidity, strategies, industry
industry-leading
leading insights
insights, analytics and competitive pricing to more than 3,500
3 500
asset managers, banks, hedge funds, insurance companies and pension funds across 13 time zones and
six continents.
Core businesses:
‐ Global Commodities - Global Credit Products
‐ Global Distressed and Leveraged Loans - Global Equities
‐ Global Mortgages & Securitized Products - Global Proprietary Trading
‐ Global Rates & Currencies - Global Research
Features:
• Global Commodities structures and trades natural gas and power, crude oil, refined products, coal,
emissions, metals, structured notes and commodity indices.
• Global Credit Products trades cash and derivative credit products and also underwrites and trades U.S.
municipal securities.
• Global Distressed and Leveraged Loans trades distressed securities and loans, par loans, emerging
markets and structured credit products.
• Global Equities is a full-service provider of sales, trading and salestrading services for cash equities, equity
derivatives and convertibles, and offers prime brokerage services and electronic execution globally.
• Global Mortgages & Securitized Products is a leading market-maker and underwriter of asset and
mortgage backed securities.
• Global Proprietary Trading engages in principal transactions across a range of securities.
• Global Rates & Currencies trades all rates and currency products, repurchase agreements, futures and
options, and provides electronic trading services.
• Global Sales provides institutional investors with investment insights and ideas along with access to the
company’s trading desks and award-winning research.
• Global Research:
– Global Equity Research analysts provide fundamental analysis on nearly 3,000 companies
domiciled in 50 countries.
– Global Credit Research encompasses high grade, high-yield, credit strategy, credit derivatives,
mortgages and other structured finance, convertibles, municipals and indices.
– Global Macro Research encompasses economics, currencies, commodities, rates, derivatives and
equity investment strategies.
67
Global Markets
Achievements (continued):
Sales & Trading:
• #1 in Global and U.S. mortgage-backed securities (1)
• #1 in Global and U.S. asset-backed securities (1)
• #2 in U.S. public finance (2)
• #1 in U.S. Equity Trading Market Penetration (3)
• #1 in U.S. Equity Trading Coverage in five of eight sectors (3)
• #1 European
p Equity
q y Tradingg Share with U.K. clients (3)
• #1 in Trading Capability & Overall Quality for U.S. Investors in Japanese Equities (3)
• #1 in European Equity Derivatives, Sales and Sector Research (4)
• #2 Pan-European Equity House (5)
• #1 in Pan-European Sales, Specialist Sales and Research (5)
• #1 U.K./Pan-European market share (6)
• #3 European Prime Broker (7)
• More than 60 Best-in-Class awards for Global Prime Brokerage (7)
• Named North American Best Derivatives Provider by Global Finance (November 2009)
Research:
• #1 Research Provider, #1 European Research Sector Coverage, #2 Leading Pan-Euro Equity and Equity-
Linked Research (3)
• Financial Times Starmine Awards – #1 Global Broker, #1 U.S. Broker, #2 Europe Broker, #1 in U.S. for
Earnings Forecasts, #2 in Latin America for Earnings Forecasts, #2 in Asia Pacific (ex-Japan) for earnings
Forecasts, #3 in Developed Europe for Earnings Forecasts
• Thomson Reuters Extel Survey – #1 Pan-European Equity Sectors Research; #2 Pan-European Equity &
Equity-Linked Research; #2 Continental European Small & Mid Caps Research
• Wall Street Journal – “Best on the Street Stock Picking” Award - #3 in the U.S.; 17 ranked analysts
• Forbes/Zacks – Best Brokerage for stock picking and estimate accuracy.
accuracy Captured more than twice the
awards of the runner-up. Seven out of 12 analysts named to “Dazzling Dozen”
• Institutional Investor:
– #1 All-Europe Research team for Pan-European Coverage
– #2 All-Brazil Research team
– #3 All-Emerging EMEA Research Team
– #3 All
All-America
America Equity Research Team
– #3 All-America Fixed-Income Research Team
– #3 All-Latin America Research Team
• Absolute Return – #3 All-Asia Research Team
(1) Dealogic; as of 12/31/09; figures exclude self-led transactions, rankings based on deal value (5) Institutional Investor
(2) Thomson; as of 12/31/09 (6) Tabb Group
(3) Independent Research Consulting Firm (7) Global Custodian
(4) Extel 68
Global Markets
Global Capital Markets
Closely aligned with counterparts in GCIB and Global Markets,

Markets the Global Capital Markets team advises,
advises
structures and underwrites capital raising transactions in the equity and debt capital markets on behalf of
issuer clients.
With global market leadership in equity & equity-linked, investment grade, leveraged finance, debt advisory
services, rates & currencies origination, the group in 2009 helped thousands of companies raise more than
$347 billion of capital around the world, enabling them to grow their businesses and achieve their goals.
Achievements:
• #1 in Global and U.S. leveraged loans (1)
• #1 U.S. commercial paper (1)
• #2 Global debt, equity and equity-related (1)
• #2 in Global and U.S. high-yield corporate debt (1)
• #2 in Global and U.S. syndicated
y loans (1)
• #2 in U.S. investment grade corporate debt (1)
• #2 in U.S. investment grade loans (1)
• #2 in U.S. debt capital markets (1)
• #2 in Americas IPOs (1)
• #3 in U.S. common stock (1)
• #3 in U.S. equity-related (1)
• Named U.S. Dollar Bond House of the Year by International Financing Review (December 2009)
• Named U.S. Loan House of the Year by International Financing Review (December 2009)
• Named North American Debt House of the Year by Global Finance (June 2009)
• Named Best Overall ECP Dealer and Best USD ECP Dealer by Capital Market Daily (April 2009)
• Named Korea Debt House by Euromoney (March 2009) and by The Asset (December 2009)
• Named Best Equity House in Western Europe by Euromoney (July 2009)
(1) Dealogic; as of 12/31/09; figures exclude self-led transactions, rankings based on deal value
69
Global Markets
Net income increased $12.1 billion to $7.2 billion in 2009 compared to a loss of $4.9 billion in 2008 as increased noninterest income driven by
trading account profits was partially offset by higher noninterest expense.
Net interest income, almost all of which is market-based, increased $969 million to $6.1 billion due to growth in average market-based earning assets
which increased $120.9 billion or 34 percent, driven primarily by the Merrill Lynch acquisition.
Noninterest income increased $23.5 billion due to the Merrill Lynch acquisition, favorable core trading results and decreased write-downs on legacy
assets partially offset by negative credit valuation adjustments on derivative liabilities due to improvement in our credit spreads in 2009. Noninterest
expense increased $6.1 billion, largely attributable to the Merrill Lynch acquisition. This increase was partially offset by a change in compensation that
delivers a greater portion of incentive pay over time.

2009 2008 2009 2009 2009 2009 2008
Noninterest income:
Investment and brokerage services 2,552 752 574 562 832 584 150
Investment banking income 2,850 1,337 910 635 820 485 371
Trading account profits (losses) 11,675 (5,809) 1,361 3,380 2,014 4,920 (3,891)
All other income (loss) (2,571) (5,262) (706) (212) (698) (955) (2,717)
Total noninterest income (loss) 14,506 (8,982) 2,139 4,365 2,968 5,034 (6,087)
Total revenue, net of interest expense 20,626 (3,831) 3,443 5,771 4,484 6,928 (4,555)
Provision for credit losses 400 (50) 252 98 (1) 51 13
Income (loss) before income taxes 10,184 (7,687) 1,113 3,345 1,915 3,811 (5,673)
Income tax expense
p ((benefit)) (1) 3,007
, ((2,771)
, ) ((71)) 1,190
, 524 1,364
, ((2,020)
, )
Net income (loss) $7,177 $(4,916) $1,184 $2,155 $1,391 $2,447 $(3,653)
Return on average equity 23.33 % n/m 14.45 % 27.34 % 17.79 % 35.62 % n/m
Efficiency ratio (1) 48.68 n/m 60.33 40.35 57.32 44.24 n/m
Sales and trading revenue

Fixed income, currency and commodities $12,727 $(7,625) $1,269 $3,985 $2,684 $4,789 $(5,823)
Equity income 4,901 743 949 1,265 1,198 1,489 (17)
(2)
Total sales and trading revenue $17,628 $(6,882) $2,218 $5,250 $3,882 $6,278 $(5,840)
Balance sheet
Average
Total trading-related assets (3) $507,648 $338,074 $493,768 $495,757 $504,122 $537,559 $315,125
Total market-based earning assets 481,542 360,667 490,719 468,999 476,593 489,985 311,582
Total assets 656,621 427,734 632,673 633,909 656,329 704,613 390,274
Period end
Total trading-related assets (3) $411,212 $244,174 $411,212 $448,293 $435,396 $441,015 $244,174
Total market-based earning assets 404,467 237,452 404,467 418,931 401,334 381,102 237,452
Total assets 538,456 306,693 538,456 588,641 572,702 583,607 306,693
Trading-related assets (average)

Trading account securities $201,727 $180,654 $200,629 $198,336 $190,519 $217,647 $167,463
Reverse repurchases 137,943 55,705 145,153 130,664 139,566 136,373 53,193
Securities borrowed 75,128 62,482 81,474 78,605 72,309 67,941 42,580
Derivative assets 92,850 39,233 66,512 88,152 101,728 115,598 51,889
(3)
Total trading-related assets $507,648 $338,074 $493,768 $495,757 $504,122 $537,559 $315,125
(2) Sales and trading revenue represents total Global Markets revenue, net of interest expense as adjusted by the following items:
Total Global Markets revenue
revenue, net of interest expense $ 2 0 ,6626 $(3 831)
$(3,831) $ 3 ,4
443 $5,771
$5 771 $4,484
$4 484 $6,928
$6 928 $(4,555)
$(4 555)
Investment banking income ( 2 ,8 5 0 ) (1,337) (9 1 0 ) (635) (820) (485) (371)
Fair value option net interest income (2 5 7 ) (141) (5 3 ) (65) (72) (67) (46)
Revenue (loss) shared 56 (1,349) (2 6 2 ) 179 269 (130) (868)
(Gain) loss on sale of prime brokerage business 53 (224) - - 21 32 -
Total sales and trading revenue $ 1 7 ,6 2 8 $(6,882) $ 2 ,2 1 8 $5,250 $3,882 $6,278 $(5,840)
(3) Includes assets which are not considered earning assets (i.e. derivative assets).
70
Global Wealth & Investment Management
Global Wealth & Investment Management (GWIM) is one of the world’s leading wealth management firms with exceptional
capabilities client relationships and global scale.
capabilities, scale Through its core businesses,
businesses GWIM provides comprehensive wealth
management to affluent, high-net-worth and ultra-high-net-worth clients. It also provides retirement and benefit plan
services, philanthropic management and asset management to individuals and institutions.
Features:
With the combined capabilities of Merrill Lynch, Bank of America and U.S. Trust, Global Wealth & Investment Management:
• Is a global leader in wealth management, private banking and retail brokerage. With more than 15,000 Financial
Advisors and approximately $2.1 trillion in client assets as of December 31, 2009, it is among the largest businesses of
its kind in the world (1).
• Provides high- and ultra-high-net-worth clients with one of the world’s most comprehensive wealth management offerings
through the combined strengths of U.S. Trust and Merrill Lynch Wealth Management.
• Serves affluent clients’ banking and investment needs through credit and banking capabilities available through Bank of
America and investment guidance provided by Merrill Lynch.
• Helps build stronger client relationships through collaboration with businesses across the company, such as leveraging
I i i
Institutional
lRRetirement
i capabilities
bili i ffor Gl
Global
b lCCommercial
i lB
Banking
ki clients.
li
Business Overview:
• Global Investment Solutions (GIS) offers a full range of investment solutions, from direct offerings such as equities, fixed
income, mutual funds and structured investments, to managed money programs and alternative investments. In addition
to its product management responsibilities, GIS has a global team of professionals who provide Financial Advisors with
access to a wide range of solutions and specialties essential to helping deliver appropriate recommendations and
gguidance to clients.
• GWIM Banking and the Direct Investment Division is responsible for the overall strategy, creation and direct
management of banking, deposit, liquidity, credit and lending solutions – from credit cards, money market savings and
certificates of deposit to structured credit and sophisticated lending products – for Merrill Lynch and U.S. Trust clients.
Banking and credit specialists work with Financial Advisors to deliver banking solutions to Merrill Lynch clients and
banking service specialists who provide a dedicated and customized level of service to GWIM clients (2). The business
also provides clients with access to investment and banking capabilities and solutions through its direct online channel
and its Financial Advisory Center, which is for clients with total investable assets under $250,000. They also provide
single login access and easy fund transfers between your bank and brokerage accounts (3).
• Merrill Lynch Global Wealth Management (GWM) is a leading provider of comprehensive wealth management and
investment services for individuals and business globally. With approximately 15,000 Financial Advisors and more than
$1.8 trillion in client assets, it is among the largest businesses of its kind in the world. More than two-thirds of GWM
assets are with clients who have a net worth of $1 million or more. Within GWM, the Private Banking & Investment
Group provides tailored solutions to ultra high net worth clients, offering both the intimacy of a boutique and the
resources of a premier global financial services company. These clients are served by more than 160 Private Wealth
Advisors teams, along with experts in areas such as investment management, concentrated stock management and
intergenerational wealth transfer strategies.
• Retirement & Philanthropic Services (RPS) offers integrated benefit plan services, comprehensive investment
management, strategic planning, and fiduciary and administrative support to institutional retirement clients as well as
endowments and private foundations. RPS also partners with Merrill Lynch Wealth Management Financial Advisors to
offer small businesses and individual clients retirement guidance and strategic solutions.
• U.S. Trust is a leading private bank in the United States, providing comprehensive investment and wealth management
solutions to high- and ultra-high-net-worth clients with investable assets of more than $3 million. The firm has 4,400
associates serving clients in more than 140 offices in 32 states across the country. Highly qualified private wealth
advisors partner with clients to help them manage the unique challenges that come with wealth, aligning a full spectrum
of resources with the personal attention of an exclusive boutique.
(1) Source: Bank of America. Global Wealth & Investment Management (GWIM) is the wealth and investment management division of Bank of America Corporation. As of December 31,
2009 GWIM entities had total client assets of $2.1 trillion. Total Client Assets consists of assets under management (AUM) of GWIM entities, client brokerage assets, assets in custody of
GWIM entities, and deposits of GWIM clients held at Bank of America, N.A. and affiliated banks, less an elimination for client brokerage, and assets in custody included in AUM. This
reflects a change in calculation methodology as of December 31, 2009.
(2) Banking Products such as checking accounts and certificates of deposit are FDIC insured to the maximum allowed by law and are offered through Bank of America, N.A., member FDIC.
(3) There are service differences in ID and WA, including an inability to transfer money online between your accounts.
71
Business Overview (continued)
• Columbia
C l bi M Managementt is i an assett managementt business
b i serving
i th the needs
d off both
b th institutional
i tit ti l clients
li t and
d individual
i di id l
customers. Columbia Management provides asset management products and services, including mutual funds and
separate accounts. Columbia Management mutual fund offerings provide a broad array of investment strategies and
products including equity, fixed income (taxable and nontaxable) and money market (taxable and nontaxable) funds.
Bank of America has reached a definitive agreement to sell Columbia Management’s long-term asset management
business to Ameriprise Financial, Inc. This includes the management of Columbia Management’s equity and fixed-
income mutual funds and separate accounts. The transaction is subject to certain approvals and other conditions of
closing and is currently expected to close in the spring of this year (4).
Achievements:
• #1 U.S. wealth manager for high- and ultra-high-net-worth client segment (5)
• #1 in Barron's annual ranking of top 1000 Financial Advisors (6) and top 100 women Financial Advisors in the U.S. (7)
• J.D. Power and Associates Certified “Outstanding Customer Service” Retirement & Benefits Contact Center for 6 straight
years (8)
• #1 in the Equity Compensation Plan Administration,
Administration including Overall Satisfaction ((9))
• 43 Best in Class Honors in the PLANSPONSOR Magazine Defined Contribution Survey (10)
(4) The transaction is subject to certain approvals and other conditions of closing and is currently expected to occur in the spring of 2010. Columbia Management’s cash
management business will remain with Bank of America as part of the Global Wealth & Investment Management organization.
(5) 2009 Barron’s annual ranking of U.S. wealth managers (published September 28, 2009), based on assets under management in accounts of $5 million or more, as of June 30.
(6) 2009 Barron’s annual ranking of the top 1000 financial advisors in the United States (published Feb. 9, 2009), based on client satisfaction, quality of advice, client assets with
the firm and community involvement.
(7) 2009 Barron's annual ranking of the top 100 women financial advisors in the United States (published June 9, 2009), based on the volume of assets overseen by the advisors
and their teams, revenue generated, quality of service, regulatory records as well as less
less-tangible
tangible criteria, such as internal documents and feedback from advisors
advisors' colleagues
and supervisors.
(8) As part of the 2009 J.D. Power and Associates Certified Call Center Program, a call center operation must pass a detailed audit and perform within the top 20 percent of
customer service, based on J.D. Power and Associates’ cross industry customer satisfaction research. The evaluation criteria used during the survey include: courtesy of the
customer service representative (CSR); knowledge of the CSR; the CSR’s concern for the customer’s questions and/or problem; usefulness of the information provided;
convenience of customer service operating hours; ease of getting through to CSR; and the timely resolution of the customer’s problem, question or request. Certification is valid
for one year. For J.D. Power and Associates 2010 Call Center Certification ProgramSM information, visit www.jdpower.com.
(9) Based on study conducted by Group 5, a leading consulting and market research firm in the financial services industry. Bank of America Merrill Lynch’s satisfaction ratings are
based on 2009 responses from 61 client companies representing 121 full-service equity compensation plans.
(10) Ratings were based on results from 5,635 plan sponsors that replied to the 2009 PLANSPONSOR DC Survey questionnaire. Awards are given to the providers with top-quartile
scores in each survey category with each plan asset size: Micro (under $5 million); Small ($5 million–$50 million); Mid ($50 million–$200 million); Large ($200 million–$1
billion);
); and Mega
g ((over $
$1 billion).
)
Global Wealth & Investment Management is a division of Bank of America Corporation. Merrill Lynch Wealth Management, U.S. Trust, Bank of America Merrill Lynch, and Columbia
Management are all affiliated sub-divisions within Global Wealth & Investment Management.
Merrill Lynch Wealth Management makes available products and services offered by Merrill Lynch, Pierce, Fenner & Smith Incorporated (MLPF&S) and other subsidiaries of Bank of
America Corporation.
U.S. Trust, Bank of America Private Wealth Management operates through Bank of America, N.A. and other subsidiaries of Bank of America Corporation.
Bank of America Merrill Lynch is a marketing name for the Institutional Retirement, Philanthropy & Investments businesses of Bank of America Corporation.
Columbia Management Group, LLC (“Columbia Management”) is the investment management division of Bank of America Corporation. Columbia Management entities furnish
i
investment
t t managementt services
i and
d products
d t for
f institutional
i tit ti l and
d individual
i di id l investors.
i t
Banking products are provided by Bank of America, N.A. and affiliated banks. Members FDIC and wholly owned subsidiaries of Bank of America Corporation.
Investment products:
A r e Not FDIC Insured Ma y Lose Value A r e Not Bank Guaranteed
MLPF&S is a registered broker-dealer, Member SIPC and a wholly owned subsidiary of Bank of America Corporation. © 2010 Bank of America Corporation. All rights reserved.
Alternative investments are sold to qualified investors only by a Confidential Offering Memorandum. Alternative investments provide limited or no liquidity and include, among other
things, the risks inherent in investing in securities and derivatives, using leverage and engaging in short sales. An investment in an alternative investment fund is speculative,
involves substantial risks,
risks and should not constitute a complete investment program.
program An alternative investment fund may be highly leveraged.
leveraged The volatility of the price of its
interests may involve complex tax structures and there may be delays in distributing important tax information. These funds are not subject to the same regulatory requirements as
mutual funds, and their fees and expenses may be high. This summary is for information purposes only and does not constitute an offer to sell or a solicitation of an offer to buy
interests in any fund. Interests are not deposits or obligations or guaranteed or endorsed by, any bank or other insured depository institution, and are not federally insured by the
Federal Deposit Insurance Corporation, the Federal Reserve Board or any other governmental agency. An investment in alternative investments is not suitable or desirable for all
investors. Investors may lose all or a portion of the capital invested.
For more complete information on any mutual fund or exchange-traded fund, please request a prospectus from a financial advisor. Before investing, consider the investment
objectives, risks, and charges and expenses of the fund. This and other information about the investment company may be found in the fund’s prospectus. Read the prospectus
carefully before investing. 72
Net income increased $1.1 billion, or 78 percent, to $2.5 billion as higher total revenue was partially offset by increases in noninterest expense and
provision for credit losses.
Net interest income increased $767 million, or 16 percent, to $5.6 billion primarily due to the acquisition of Merrill Lynch partially offset by a lower net
interest income allocation from ALM activities and the impact of the migration of client balances during 2009 to Deposits and Home Loans &
Insurance. GWIM’s average loan and deposit growth benefited from the acquisition of Merrill Lynch and the shift of client assets from off-balance sheet
(e.g., money market funds) to on-balance sheet products (e.g., deposits) partially offset by the net migration of customer relationships.
Noninterest income increased $9.5 billion to $12.6 billion primarily due to higher investment and brokerage services income driven by the Merrill
Lynch acquisition, the $1.1 billion gain on our investment in BlackRock and the lower level of support provided to certain cash funds partially offset by
the
h impact
i off llower average equity
i market
k llevelsl and
d net outflows
fl primarily
i il iin the
h cash
h complex.
l
Provision for credit losses increased $397 million, or 60 percent, to $1.1 billion, reflecting the weak economy during 2009 which drove higher net
charge-offs in the consumer real estate and commercial portfolios including a single large commercial charge-off.
Noninterest expense increased $8.2 billion to $13.1 billion driven by the addition of Merrill Lynch and higher FDIC insurance and special assessment
costs partially offset by lower revenue-related expenses.
(Dollars in millions, except as noted) Year Ended Fourth Third Second First Fourth
2009 2008 2009 2009 2009 2009 2008
Noninterest income:
Investment and brokerage services 9,273 4,059 2,404 2,328 2,231 2,310 880
All other income (loss) 3,286 (1,047) 1,829 437 647 373 (237)
Total noninterest income 12,559 3,012 4,233 2,765 2,878 2,683 643
Provision for credit losses 1,061 664 54 515 238 254 152
Income before income taxes 3,985 2,235 2,124 415 636 810 770
Income tax expense (2) 1,446 807 793 141 206 306 255
Net income $2,539 $1,428 $1,331 $274 $430 $504 $515
Balance sheet
Average
Total loans and leases $103,398
$ $
$87,593 $100,264
$ $101,181
$ $101,748
$ $110,535
$ $
$88,876
Total assets (3) 251,969 170,973 252,608 239,346 237,553 278,796 185,744
Total deposits 225,980 160,702 223,056 214,994 215,383 250,914 172,435
Period end
Total assets (3) 254,192 189,073 254,192 249,189 233,808 268,609 189,073
Total deposits 224,840 176,186 224,840 220,482 207,581 242,634 176,186
Client assets
Assets under management $749,852 $523,159 $749,852 $739,831 $705,216 $697,371 $523,159
Client brokerage assets (4) 1,270,461 172,106 1,270,461 1,235,483 1,164,171 1,102,633 172,106
Assets in custody 274,472 133,726 274,472 269,233 252,830 234,361 133,726
Assets in deposits 224,840 176,186 224,840 220,482 207,581 242,634 176,186
Less: Client brokerage assets and assets in
custody included in assets under management (346,682) (87,519) (346,682) (331,953) (307,619) (289,523) (87,519)
Total net client assets $2,172,943 $917,658 $2,172,943 $2,133,076 $2,022,179 $1,987,476 $917,658
(1) GWIM services clients through three primary businesses: Merrill Lynch Global Wealth Management (MLGWM), U.S. Trust, Bank of America Private Wealth Management (U.S. Trust), and
Columbia Management (Columbia).
(4) Client brokerage assets include non-discretionary brokerage and fee-based assets.
73
Financials - Business Results
Year Ended December 31, 2009
Merrill Lynch
Global Wealth Columbia
(1, 2) (3)
Total Management U.S. Trust Management Other
(4)
Net interest income $5,564 $4,567 $1,361 $32 $(396)
Noninterest income:
Investment and brokerage services 9,273 6,130 1,254 1,090 799
All other income (loss) 3 286
3,286 1 684
1,684 48 (201) 1,755
1 755
Total noninterest income 12,559 7,814 1,302 889 2,554
Total revenue, net of interest expense 18,123 12,381 2,663 921 2,158
Provision for credit losses 1,061 619 442 - -

Noninterest expense 13,077 9,411 1,945 932 789
Income (loss) before income taxes 3,985 2,351 276 (11) 1,369
(4)
Income tax expense (benefit) 1,446 870 102 (4) 478
Net income (loss) $2,539 $1,481 $174 $(7) $891
(4)
Net interest yield 2.53 % 2.49 % 2.58 % n/m n/m
Return on average equity 13.44 18.50 3.39 n/m n/m
(4)
Efficiency ratio 72.16 76.01 73.03 n/m n/m
Average - total loans and leases $103,398 $50,848 $52,548 n/m n/m
Average - total deposits 225,980 185,013 39,933 n/m n/m
(5)
Period end - total assets 254,192 195,175 55,371 $2,717 n/m
Year Ended December 31, 2008

Merrill Lynch
Global Wealth Columbia
(1, 2)
Total Management U.S. Trust Management Other
(4)
Net interest income $4,797 $3,211 $1,570 $6 $10
Noninterest income:
Investment and brokerage services 4,059 1,001 1,400 1,496 162
All other income (loss) (1,047) 58 18 (1,120) (3)
Total noninterest income 3,012 1,059 1,418 376 159
Total revenue,
revenue net of interest expense 7 809
7,809 4 270
4,270 2 988
2,988 382 169
Provision for credit losses 664 561 103 - -

Noninterest expense 4,910 1,788 1,831 1,126 165
Income (loss) before income taxes 2,235 1,921 1,054 (744) 4
(4)
Income tax expense (benefit) 807 711 390 (275) (19)
Net income (loss) $1,428 $1,210 $664 $(469) $23
(4)
Net interest yield 2.97 % 2.60 % 3.05 % n/m n/m
Return on average equity 12.20 36.66 14.20 n/m n/m
(4)
Efficiency ratio 62.87 41.88 61.26 n/m n/m
Average - total loans and leases $87,593 $36,190 $51,390 n/m n/m
Average - total deposits 160,702 121,856 38,643 n/m n/m
(5)
Period end - total assets 189,073 137,282 57,167 $2,923 n/m
(1) MLGWM includes the net impact of migrating customers, and their related deposit and loan balances, to or from Deposits and Home Loans & Insurance. After migration, the associated net
interest income, noninterest income and noninterest expense are recorded in the applicable segment. During the year ended December 31, 2009, total deposits of $43.4 billion
migrated to Deposits from MLGWM. During the year ended December 31, 2008, total deposits of $20.5 billion were migrated from Deposits to MLGWM. In addition, during the years
ended December 31, 2009 and 2008, total loans of $16.6 billion and $1.7 billion were migrated to Home Loans & Insurance from MLGWM.
(2) Effective January 1, 2009, as a result of the Merrill Lynch acquisition, we combined Merrill Lynch's wealth management business and our former Premier Banking & Investment business
to form MLGWM.
(3) Other includes the results of the Retirement & Philanthropic Services, the Corporation's approximately 34 percent economic ownership of BlackRock and other miscellaneous items.
(5) Total assets include asset allocations to match liabilities (i.e., deposits).
74
(Dollars in millions, except as noted) Year Ended Fourth Third Second First Fourth
2009 2008 2009 2009 2009 2009 2008
Investment and Brokerage Services
Merrill Lynch Global Wealth Management
Asset management fees $3,068 $331 $801 $762 $717 $788 $75
Brokerage income 3,062 670 813 780 719 750 163
Total $6,130 $1,001 $1,614 $1,542 $1,436 $1,538 $238
U.S. Trust
Asset management fees $1,225 $1,352 $290 $303 $325 $307 $292
Brokerage income 29 48 6 7 6 10 12
Total $1,254 $1,400 $296 $310 $331 $317 $304
Columbia Management
Asset management fees $1,088 $1,494 $282 $276 $270 $260 $301
Brokerage income 2 2 1 1 - - -
Total $1,090 $1,496 $283 $277 $270 $260 $301
Other
Asset management fees $463 $162 $120 $114 $113 $116 $37
Brokerage income 336 - 91 85 81 79 -
Total $799 $162 $211 $199 $194 $195 $37
Total Global Wealth & Investment Management
Asset management fees $5,844 $3,339 $1,493 $1,455 $1,425 $1,471 $705
Brokerage income 3,429 720 911 873 806 839 175
Total investment and brokerage services $9,273 $4,059 $2,404 $2,328 $2,231 $2,310 $880
Assets Under Management

Assets under management by business:
Merrill Lynch Global Wealth Management $281,933 $16,682 $281,933 $268,107 $239,888 $219,658 $16,682
U.S. Trust 187,984 178,657 187,984 187,964 180,902 179,142 178,657
Columbia Management 320,191 386,473 320,191 329,103 331,810 340,692 386,473
Retirement & Philanthropic Services 47,183 33,498 47,183 44,437 39,298 45,304 33,498
Eliminations (1) (87,574) (92,298) (87,574) (89,915) (86,811) (87,550) (92,298)
International Wealth Management 135 147 135 135 129 125 147
Total assets under management $749,852 $523,159 $749,852 $739,831 $705,216 $697,371 $523,159
Assets
A t underd management
g t rollforward:
llf d
Beginning balance $523,159 $643,531 $739,831 $705,216 $697,371 $523,159 $564,438
Merrill Lynch balance, January 1, 2009 246,292 - - - - 246,292 -
Net flows (92,669) 1,197 (4,606) (17,757) (27,071) (43,235) 12,596
Market valuation/other 73,070 (121,569) 14,627 52,372 34,916 (28,845) (53,875)
Ending balance $749,852 $523,159 $749,852 $739,831 $705,216 $697,371 $523,159
Assets under management mix:

Money market/other $179,112 $253,310 $179,112 $193,593 $215,637 $244,577 $253,310
Fixed income 226,970 102,747 226,970 221,963 204,974 198,177 102,747
Equity 343,770 167,102 343,770 324,275 284,605 254,617 167,102
Assets under management - domestic and foreign:

Domestic $728,899 $523,012 $728,899 $717,289 $685,492 $679,927 $523,012
Foreign 20,953 147 20,953 22,542 19,724 17,444 147
(2 )
Client Brokerage Assets $1,270,461 $172,106 $1,270,461 $1,235,483 $1,164,171 $1,102,633 $172,106
Merrill Lynch Global Wealth Management Metrics

Number of financial advisors 15,006 2,007 15,006 14,979 15,008 15,822 2,007
( 3)
Financial Advisor Productivity (in thousands) $817 $1,652 $830 $824 $809 $803 $1,576
( 4)
Total client balances $1 438 122
$1,438,122 $290 661
$290,661 $1 438 122
$1,438,122 $1 395 816
$1,395,816 $1 315 528
$1,315,528 $1 293 239
$1,293,239 $290 661
$290,661
U.S. Trust Metrics

Client facing associates 3,957 4,473 3,957 3,944 3,968 4,015 4,473
( 4)
Total client balances $316,096 $309,454 $316,096 $314,936 $302,797 $302,289 $309,454
Columbia Management Performance Metrics

# of 4 or 5 Star Funds by Morningstar 36 53 36 43 54 49 53
( 5)
% of Assets Under Management in 4 or 5 Star Rated Funds 47 % 62 % 47 % 53 % 54 % 49 % 62 %
(1) The elimination of assets under management that are managed by two lines of business.
(2) Th
The JJanuary 11, 2009 acquisition
i iti off M
Merrill
ill L
Lynch
h contributed
t ib t d $1
$1.0
0 ttrillion
illi tto client
li t bbrokerage
k assets.
t
(3) Financial Advisor Productivity is defined as annualized total revenue (excluding residual net interest income) divided by the total number of financial advisors. The decline in Financial Advisor
Productivity in the first quarter 2009 compared to previous quarters results from the inclusion of Merrill Lynch financial advisors. Legacy Bank of America financial advisors historically
have had higher amounts of credit and banking activity in their portfolios.
(4) Client balances are defined as deposits, assets under management, client brokerage assets and other assets in custody.
(5) Results shown are defined by Columbia Management’s calculation using Morningstar’s Overall Rating criteria for 4 & 5 star rating. The assets under management of the Columbia Funds that
had a 4 & 5 star rating were totaled then divided by the assets under management of all the funds in the ranking.
75
All Other (1, 2)
All Other recorded net income of $478 million in 2009 compared to a net loss of $1.2 billion in 2008 as higher total revenue driven by increases in
noninterest income, net interest income and an income tax benefit were partially offset by increased provision for credit losses, merger and
restructuring charges and all other noninterest expense.
Net interest income increased $1.6 billion to $2.3 billion primarily due to unallocated net interest income related to increased liquidity driven in part by
capital raises during 2009 and the addition of First Republic in 2009.
Noninterest income increased $7.2 billion to $8.0 billion driven by higher equity investment income of $8.8 billion, increased gains on sales of debt
securities of $3.3 billion and increased card income of $1.2 billion. These items were partially offset by a decrease in all other income of $6.1 billion.
The increase in equity investment income was driven by a $7.3 billion gain on the sale of a portion of our CCB investment and positive valuation
adjustments on public and private investments within Global Principal Investments. The decrease in all other income was driven by the $4.9 billion
negative credit valuation adjustments on certain Merrill Lynch structured notes due to an improvement in credit spreads during 2009. In addition, we
recorded other-than-temporary impairments of $1.6 billion related to non-agency CMOs included in the ALM debt securities portfolio during the year.
Provision for credit losses increased $5.1 billion to $8.0 billion. This increase was primarily due to higher credit costs related to our ALM residential
mortgage portfolio reflecting deterioration in the housing markets and the impacts of a weak economy.
Merger and restructuring charges increased $1.8 billion to $2.7 billion due to the Merrill Lynch and Countrywide acquisitions. The Merrill Lynch
acquisition was accounted for in accordance with new accounting guidance for business combinations effective on January 1, 2009 requiring that
acquisition-related transaction and restructuring costs be charged to expense. Previously these costs were recorded as an adjustment to goodwill. This
change in accounting drove a portion of the increase. We recorded $1.8 billion of merger and restructuring charges during 2009 related to the Merrill
Lynch acquisition, the majority of which related to severance and employee-related charges. The remaining merger and restructuring charges related to
Countrywide and ABN AMRO North America Holding Company,
Company parent of LaSalle Bank Corporation (LaSalle).
(LaSalle)
All other noninterest expense increased $1.8 billion to $2.0 billion due to higher personnel costs and a $425 million charge to pay the U.S. government
to terminate its asset guarantee term sheet.
Income tax benefit in 2009 increased $1.6 billion primarily as a result of the release of a portion of a valuation allowance that was provided for an
acquired capital loss carryforward.

2009 2008 2009 2009 2009 2009 2008
Net interest income (3) $(6,922) $(8,019) $(1,559) $(1,815) $(1,626) $(1,922) $(1,875)
Noninterest income:
Card income (loss) (895) 2,164 (431) (720) (278) 534 368
Equity investment income (loss) 9,020 265 829 886 5,979 1,326 (388)
Gains on sales of debt securities 4,440 1,133 856 1,441 672 1,471 783
All other income (loss) (6,735) (711) (2,567) (2,371) (4,337) 2,540 (331)
Total noninterest income (loss) 5,830 2,851 (1,313) (764) 2,036 5,871 432
Total revenue, net of interest expense (1,092) (5,168) (2,872) (2,579) 410 3,949 (1,443)
Provision for credit losses (4) (3,431) (3,769) (1,523) (1,221) (10) (677) (613)
All other noninterest expense 1,997 189 560 611 593 233 142
Income (loss) before income taxes (2,379) (2,523) (2,442) (2,563) (1,002) 3,628 (1,278)
Income tax expense (benefit) (3) (2,857) (1,283) (895) (963) (1,740) 741 (748)
Net income (loss) $478 $(1,240) $(1,547) $(1,600) $738 $2,887 $(530)
Balance sheet
Average
Total deposits 103,122 105,725 91,775 108,244 104,382 108,208 110,471
Period end
Total deposits 78,618 86,888 78,618 94,573 99,495 92,436 86,888
(1) All Other consists of equity investment activities including Global Principal Investments, Corporate Investments and Strategic Investments, the residential mortgage portfolio associated with ALM activities,
the residual impact of cost allocation processes, merger and restructuring charges, intersegment eliminations and the results of certain businesses that are expected to be or have been sold or are in
the process of being liquidated. All Other also includes certain amounts associated with ALM activities, including the residual impact of funds transfer pricing allocation methodologies, amounts
associated with the change in the value of derivatives used as economic hedges of interest rate and foreign exchange rate fluctuations, foreign exchange rate fluctuations related to revaluation of
foreign-denominated
foreign denominated debt issuances
issuances, certain gains (losses) on sales of whole mortgage loans
loans, and gains (losses) on sales of debt securities
securities. All Other also includes adjustments to noninterest income
and income tax expense to remove the FTE impact of items (primarily low-income housing tax credits) that have been grossed up within noninterest income to a FTE amount in the business segments.
In addition, All Other includes the offsetting securitization impact to present Global Card Services on a managed basis.
(2) Effective January 1, 2009, as part of the Merrill Lynch acquisition, All Other includes the results of First Republic Bank as well as fair value adjustments related to certain Merrill Lynch structured notes.
(4) Provision for credit losses represents provision for credit losses in All Other combined with the Global Card Services securitization offset.
76
Global Principal Investments
Global Principal
p Investments ((GPI)) invests capital
p on behalf of the company
p y to enhance strategic
g ggrowth
opportunities and generate returns. GPI business units – BAML Capital Partners, BAML Global Strategic
Capital and BAML Real Estate Principal Investments – represent a diverse range of global investing
opportunities and successful partnerships with internal lines of business and clients.
BAML Capital Partners
BAML Capital Partners is a private equity and mezzanine capital investment group within the Global Principal
Investments ggroupp of Bank of America Merrill Lynch.
y The team has more than fifteen yyears of success in
providing junior capital for growth financings, buyouts, acquisitions and recapitalizations. The investment team
focuses on profitable middle-market and large capitalization companies with valuations from $50 million to
more than $5 billion.
Additional information on BAML Capital Partners can be found on their Web site at
www.bankofamerica.com/bamlcp.
BAML Global Strategic

g Capital
The BAML Global Strategic Capital (GSC) group originates, structures and executes direct equity investments,
private equity fund investments and hedge fund investments that are a strategic priority for Bank of America.
GSC also manages stock, warrants and other forms of equity received by Bank of America in financings,
restructurings or workouts of corporate loans. The GSC organization includes Strategic Equity Investments,
Environmental Investments, Strategic Fund Investments and Capital Access Funds (a fund-of-funds investor
focusing on underserved markets in the United States).
Additional information on Capital Access Funds can be found on their Web site at
www.bankofamerica.com/bamlcaf.
BAML Real Estate Principal Investments
BAML Real Estate Principal Investments manages and/or maintains investment positions in real estate and
real estate funds globally. The portfolio consists of legacy Merrill Lynch balance sheet financing as well as Real
Estate Private Equity Funds.
Global Principal Investments

Equity
q y Investment
Global Principal Investments Exposures Income (Loss)
December 31, 2009 December 31, 2009

Book Unfunded Three Year
Value Commitments Total months ended
Global Principal Investments:
Global Private Equity $5,793 $238 $6,031 $581 $1,394
Global Real Estate 2,399 349 2,748 (35) (298)
Global Strategic Capital 4 540
4,540 1 880
1,880 6 420
6,420 124 161
Legacy/Other Investments 1,339 80 1,419 1 (35)
Total Global Principal Investments $14,071 $2,547 $16,618 $671 $1,222
77

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About Bank of America-Full Year 2009 Review

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Investor Fact Book

Full Year 2009

Equity Investor Relations: Fixed Income Investor Relations:

Kevin Stitt 704.386.5667 Patricia Noneman 980.388.3591

Lee McEntire 704.388.6780 Jonathan Blum 212.449.3112

Julie Park 704.386.4472

Internet address: http://investor.bankofamerica.com

All information is as of December 31, 2009, unless stated otherwise.

Bank of America Leadership as of February 26, 2010

Walter E. Massey, (70)

Susan S. Bies, (62)

William P. Boardman, (68)

Frank P. Bramble, Sr., (61)

Virgis W. Colbert, (70)

Charles K. Gifford, (67)

Charles O. Holliday, Jr., (62)

D. Paul Jones, Jr., (67)

Monica C. Lozano, (53)

Thomas J. May, (62)

Brian T. Moynihan, (50)

Donald E. Powell, (68)

Charles O. Rossotti, (69)

Thomas M. Ryan, (56)

Bank of America Board of Directors as of February 26, 2010

TOP 10 U.S. BANKING COs. TOP 10 U.S. BANKING COs.

1. Goldman Sachs ($13,385) 1. Bank of America ($231,444)

TOP 10 U.S. BANKING COs. TOP 10 U.S. BANKING COs.

1. Bank of America ($2,223) 1. JP Morgan Chase ($164)

December 31, 2009

Loans & leases 900,128

Domestic deposits 910,404

Foreign deposits 81,207

Shareholders' equity 231,444

Market capitalization (1) 149,640

Market price 15.06

Common outstanding shares (in thousands) 8,650,244

Twelve Months Ended

Revenue, net of interest expense $119,643

Net income (loss) 6,276

Net income (loss), applicable to common shareholders (2,204)

Diluted EPS (0.29)

Banking centers (Domestic) 6,011

ATMs (Domestic) 18,262

Total U.S. Banking Centers: 6,011

Washington New Hampshire Maine

Total U.S. (Branded Only) ATMs: 18,262

Note that there is one branded ATM in Alaska

(Dollars in millions, except per share information; shares in thousands)

Fully taxable-equivalent basis data

Year Ended Fourth Third Second First Fourth

Reconciliation to GAAP financial measures

Reconciliation of average shareholders' equity to average tangible shareholders' equity

Reconciliation of period end shareholders

Reconciliation of period end assets to period end tangible assets

(Dollars in millions, except per share information; shares in thousands)

Per common share inf ormation

Liabilities & Equity - 12/31/09

Short-Term Borrowings Foreign Deposits

Net Income and Net Income Available to Common Shareholders - Quarterly

Diluted Earnings Per Share - Quarterly

Dividends Per Share - Quarterly

$0.64 $0.64 $0.64 $0.64 $0.64

$0.01 $0.01 $0.01 $0.01