MACOMB COMMUNITY COLLEGE

I have a
student
who…

A Guide for Faculty and Staff

 Preface
The concept for the “I have a student who” resource guide arose from the
initial meeting to discuss the creation of a Student Success Council at
Macomb. As a group of College employees—faculty, administrators, financial
aid staff, support staff and others—discussed what the College could do
to support students, the inevitable conversations began. “I have a student
who…” was the beginning of many anecdotes shared at the table, and what
soon became clear was that many of the challenging situations that our
students face require the collective wisdom of employees from all areas of
the College to successfully address. Each group’s insights are invaluable, yet
rarely does the faculty member or other employee trying to help a student
have easy access to these various insights.
Thus began one of the first-generation projects of the Student Success
Council. The Communications Team took responsibility for the project, and
by the time it was completed, dozens of employees from all areas of the
College contributed to the guide. Our vision was that it would provide a
quick, concise resource to allow you to guide your students to the correct
course of action in many situations. We hope that the “I have a student who”
resource guide is helpful to you and the students who come to you with
questions. While the print version is small enough to tuck into briefcases
and desk drawers, we are also posting it on the My Macomb portal with live
links. We envision this electronic document to be fluid and evolve over time
to address even more questions than the first edition, so if the print guide
doesn’t address your student’s issue, please consult the portal version. Also,
if you have ideas for additions to this guide, please send them to the
Student Success Council at sscouncil@macomb.edu.
 Contents
Academic Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Admissions & Outreach Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Career Services Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Counseling & Academic Advising Questions. . . . . . . . . . . . . . . . . . . . 11

Disciplinary Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Financial Aid Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Personal Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Records & Registration Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Title IX Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Veteran & Military Services Questions. . . . . . . . . . . . . . . . . . . . . . . . . . 24

 Academic Questions
Key Contact Information
Counseling & Academic Advising
Center Campus, H103
South Campus, G370
Main phone: 586.445.7999
Learning Centers
Center Campus, C116 • 586.286.2203
South Campus, J325 • 586.445.7400
Reading & Writing Studios
South Campus, J305 • 586.447.8662
Center Campus, C105 • 586.416.5216

Is having academic difficulties.

If you perceive that the difficulties could be helped by tutoring in a particular
subject, i.e. math or biology, refer the student to the Learning Centers.
If you perceive that the difficulties are with reading and/or writing, refer the
student to the Reading & Writing Studios for tutoring services.
Promote student success seminars in your classes. To find a schedule, go to
https://my.macomb.edu/learningcenter/acadsupport/Pages/
Student Success Calendars.aspx
Offer to individually work with student.
Have open discussions in class (without pointing out who is succeeding
and who is not) and have students voluntarily share what study techniques
and habits have helped them. The same thing can also be done in writing,
anonymously, and shared in class or with classes in the following semesters.
Before tests, share with the class (or individually) the successful work done
by previous students.
Encourage and stimulate study groups in the class, strategically pairing the
individual in question with successful students with good predispositions to
help.
Encourage student-to-student learning opportunities in class, where
students who have a good grasp of portions of course material present this
material to other students. Students are often much more open to learning
from other students.
Suggest that the student consider enrolling in a College Success Skills class
(CSSK) or Reading Class (READ).
Refer the student to Counseling & Academic Advising to discuss study
strategies.
Send the student an Academic Alert letter through WebAdvisor indicating
academic problems.

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Can no longer pass my class.
Academic alert letters can be sent through WebAdvisor advising the
student that s/he should consider withdrawing from the class (see Faculty
Handbook).
If the student is still attending class, have a private talk with the student
explaining to her/him that passing the class is no longer an option, but that
s/he needs to consult with a financial aid employee about the implications
of withdrawing from the class before s/he makes a decision. Do not, under
any circumstances, tell a student that s/he must withdraw from your class!
Instead, make it clear that while withdrawing from the class is one option,
s/he may also wish to continue attending in order to get all the possible
information necessary to succeed when repeating the class.
Refer the student to Counseling & Academic Advising for guidance. Read
“Faculty Tools for Referring Students to Counseling & Academic Advising”
for more information and fill out a Counseling Referral Form to send with the
student. Both are available on My Macomb under Forms>Counseling and
Academic Advising.

Has stopped attending class.

Academic alert letters can be sent through WebAdvisor indicating
attendance issues (see Faculty Handbook).
You may want to reach out to the student by sending him/her an email
through the email address found on your roster in WebAdvisor. Some
instructors are not comfortable with this, but others are and have found that
some students respond when their instructors reach out and let them know
that they can still return to class.

Cheated/plagiarized.
Document the infraction thoroughly. Refer to your first-day handout and
administer grade sanctions consistent with your stated policies and in
proportion to the severity of the incident. If the incident is egregious, you
may request that your Associate Dean document the academic dishonesty
and include it in the student’s record. However, if this is done, the academic
dishonesty must be fully documented and provable. Refer to the Faculty
Handbook for helpful strategies.

Is academically excelling.
Send the student an Academic Praise Letter through the Academic Alert
System on WebAdvisor.
Refer the student to the OASIS system, which contains a number of
scholarship opportunities for which the student can apply. To get to OASIS
(Online Automated Scholarship Information System) go to
www.macomb.edu/scholarships and click on the link to OASIS. The
student will then be able to view scholarship opportunities and application
guidelines.
Refer the student to Counseling & Academic Advising for university transfer
options.

5
Refer to Student Life & Leadership for information on Phi Theta Kappa
National Honor Society.
Suggest that the student consider applying for a tutoring position at the
Learning Center. Encourage pairing with classmate who needs help and, if
possible, offer peer tutoring.

Is a non-native speaker and is having difficulty

with English.
Refer the student to Special Services in the Counseling & Academic Advising
office, which may check to see if EAPP (English for Academic Purposes)
courses for non-native speakers have been completed successfully.
Depending on the student, enrolling in an EAPP course may be beneficial.
Refer the student to the Learning Centers or the Reading & Writing Studios.
The student may be assigned to an ESL module. Working individually with a
reading or writing consultant may also be recommended.

HOW TO SUPPORT/ACCOMMODATE EAPP STUDENTS

Contact the EAPP department faculty which may have advice or resources
for helping non-native speakers. Contact the Reading & Writing Studios
for resources. Please note that a language barrier by itself does not qualify
a student for accommodations through the Special Services area. Special
Services requires recent and comprehensive documentation concerning the
current functional impact of impairment (i.e., learning disability) in an adult
learning environment for students.

Needs access to a computer to complete work

for classes.
Computers are available for student use in the Learning Centers and
Libraries on both campuses. There are also open computer labs on both
campuses.
Center Campus, E102 • 586.286.2267
South Campus, J127 • 586.445.7617

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 Admissions & Outreach Questions
Key Contact Information
Admissions Office
Center Campus, G110
Fax: 586.226.4787
South Campus, G224
Fax: 586.445.7140 
Main Phone: 586.445.7999
Email: admissions@macomb.edu
Counseling & Academic Advising
Center Campus, H103
South Campus, G370
Main phone: 586.445.7999

Has asked when someone should file his/her

application to Macomb.
A potential student can find the “best time to apply” dates for upcoming
semesters by going to:
http://www.macomb.edu/future-students/apply-admissions/
The application can be found by clicking on the Apply Now link on our
homepage.
Wonders if it is too late to apply.
Macomb is always happy to accept a potential student’s application for any
semester listed on the online application. A potential student must complete
our admissions steps to become an accepted student, but we’re here to help
them along the way. With 16-, 12- and 8-week classes, a student is never
far from the start of classes or a new semester, so it’s always a good time to
submit an application.

Has asked if one can attend Macomb Community

College as a high school student.
With the approval of the home high school, students can attend Macomb
while still in high school. To determine if a high school student is eligible,
s/he should apply online and submit the Payment & School Authorization
Form in coordination with his/her high school counselor. The student should
follow the steps listed on his/her admission account.

Wonders if s/he needs to submit a high school

transcript to be accepted to Macomb.
No, the office of Admissions & Outreach does not require that a high school
transcript be submitted in order to be accepted.

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Would like to sign up for a campus tour.
While campus tours are not required, they are a good way for a prospective
or current student to become familiar with the resources and opportunities
available at Macomb. Tours for both South and Center Campus are
scheduled regularly for students’ convenience, and students don’t have to
register first. A student can identify a convenient time by going to
our calendar and checking in five minutes beforehand at either campus.

Wonders if his/her parents can access his/her grades

or other information.
Regardless of the age of the student, in order for a parent to have access
to his/her child’s information (including registration, grades and financial
account information), the student must file a Release of Information Form
through the office of Records & Registration.

Wonders how the Early College of Macomb works.

The Early College of Macomb is a three-year program open to students
in Macomb County public schools. Students start as 11th graders and
complete three years of concurrent enrollment at their high school and at
Macomb Community College. The program includes a seminar that focuses
on such things as transition to college, study skills, leadership qualities and
job shadowing/internship. Most students will complete their year 13 with
both their high school diploma and their associate degree. To learn more,
visit www.ecmacomb.org.

Has asked if their high school is responsible for paying

all the expenses if s/he dual enrolls.
For public high schools, the high school authorizes Macomb Community
College to bill the school district for charges (including tuition, fees, and, if
approved, books) incurred by the student until maximum funding is reached.
Billing is limited to a maximum dollar amount; students must pay any costs
above the limit.
For approved, non-public high schools, the high school authorizes Macomb
Community College to bill the State of Michigan for charges (including
tuition, fees, and books) incurred by the student until maximum funding is
reached. Billing is limited to a maximum dollar amount; students must pay
any costs above the limit.

8
 Career Services Questions
Key Contact Information
Career Services
South Campus, G309
Center Campus, H109
Main phone: 586.445.7321
Email: careerservices@macomb.edu

Is unsure of his or her career goals.

Please see section on Counseling & Academic Advising.

Wants to take a career test.

Please see section on Counseling & Academic Advising.

Wants to learn more about industry trends or find out

what the “hot jobs” are.
Career Services offers many free federal and state labor market resources.
Students will learn about industry trends, as well as career titles with the
largest growth, most openings, declining employment, etc. Students may
also learn about specific job titles and related tasks by watching career
videos.

Is unsure of what s/he can do with the major

s/he is interested in.
Career Services has many free online resources, including those that list
specific job titles that a student may be qualified for after obtaining a specific
degree.

Needs help researching college websites.

Career Services has many free online resources related to colleges within
Michigan, as well as across the country. Students may research which
colleges offer specific programs, as well as specific institutional entry
requirements/deadlines.

Wants information on a specific job or career title.

Career Services offers many free federal and state labor market resources.
Students will learn about the career titles that they are interested in as
well as related work tasks, knowledge, skills and abilities necessary to be
effective in the position, as well as education requirements, salary and
career outlook.

Needs help writing a resume or cover letter.

Career Services has a variety of trained specialists ready and available to
assist with resume review and revision. Students may also be interested in
Career Services’ resume-writing workshops.

9
Needs to practice interviewing.
Career Services has a variety of trained specialists ready and available to
practice interviewing, by phone or in person, with students in preparation for
their next interview.

Is interested in an internship.
Career Services provides a wide range of opportunities to enhance
students’ career goals. Internship opportunities are designed to provide
maximum exposure in a student’s field of study, while integrating classroom
experience. MacombCareerLink, Macomb’s online job database, provides
a platform for students to seek and apply to internships in their major/field
of study. Additionally, Career Services has other resources for seeking and
applying for internship experiences.

Is interested in job shadowing, networking, and

informational interviewing.
Career Services provides students with a wide range of resources and
opportunities to enhance their career goals. Job shadowing, networking and
informational interviewing are a few of the career experience opportunities
for which Career Services can help prepare students.

Needs a job.
Career Services hosts an online job database for current and former students
and alumni. The MacombCareerLink online job database hosts over 400
open jobs, both full and part time, as well as internships. Additionally, Career
Services staff can assist with applying for jobs, learning about other job
seeker resources, etc.

10
 Counseling & Academic Advising Questions
Key Contact Information
Counseling & Academic Advising
Center Campus, H103
South Campus, G370
Main phone: 586.445.7999
Special Services Counseling
Center Campus, H103 • 586.286.2237
South Campus, G370 • 586.445.7420

Is unsure of his or her career goals.

The student can visit a Career Counselor on South Campus in G370 or
Center Campus in H103 to begin the career exploration process, including
career testing when appropriate. The student may also consider working
with Career Services to learn about different career resources available.
Career Services is located on South Campus in G309 and at Center Campus
in H109. To browse available resources, the student should go to his/her My
Macomb>Student Services>Career Services.

Wants to take a career test.

Career Counselors provide a variety of referrals for career testing. Some are
fee‑based, while others are free. Career inventories may be taken anywhere
with Internet access. While no test can tell the student what career to
choose, a career test may provide helpful information in making a career
decision.

Wants to transfer to a senior institution and needs to

know what classes to take.
Encourage student to be prepared with information on the transfer institution
and any additional questions. Refer the student to Counseling & Academic
Advising for further guidance on classes to take.

Has asked for help with personal problems.

Faculty can refer the student to the Counseling office to determine if they
can assist. If Counseling cannot, they can refer the student to outside
agencies to help him/her address personal issues.

11
Has told me that s/he has an IEP and/or needs
accommodations for a disability.
Refer the student to Special Services at his/her respective campus.
Explain to the student that faculty cannot provide or authorize any special
needs accommodations without a letter from the Macomb Special Services
Counseling Office. Any accommodations that were granted by the student’s
high school do not automatically transfer to college. The student must work
through Special Services. Additional questions should be directed to Special
Services.

Wants to know the process and criteria for being

admitted to the nursing or another selective
admissions program at Macomb.
Recommend that the student search the College website
www.macomb.edu KEYWORD: Selective Admissions. The student can also
follow up with Counseling & Academic Advising for additional information
and guidance.

Student is new to Macomb and has expressed the

need for or an interest in a one-on-one mentoring
relationship.
Have the student contact Charles Muwonge at 586.445.7259. Students can
also email questions to muwongec41@macomb.edu.

12
 Disciplinary Questions
Key Contact Information
College Police
911 or 0 from any College phone
(do not dial 911 on cell phones to
get College Police)
South Campus, K340 • 586.445.7135
Center Campus, I103 • 586.286.2123
Associate Dean of Student Success
South Campus, G316
Center Campus, H114
Phone: 586.445.7408

Appears to be intoxicated or high in class.

If the student is clearly altered and/or being disruptive, ask him/her to leave.
If s/he refuses to leave, contact College Police (911 on College phones)
and then report the incident to the Dean of Student Success office and your
Associate Dean.
You should also enter the incident into Maxient, the student behavior
conduct software in use at Macomb. You can do so by clicking on the
following link: https://publicdocs.maxient.com/incidentreport.php?MacombCC

HELPFUL STRATEGIES
Take the student aside and explain that his/her behavior is
inappropriate for the classroom and tell him/her it must stop if
s/he is to continue uninterrupted in the class.

Is exhibiting disruptive behavior in class, including:

intentionally distracting behaviors, i.e. incessant
talking; hostility or disrespect toward the teacher;
hostility or disrespect toward other students; racist,
sexist, or otherwise discriminatory remarks; or behavior
that is threatening or seems to be heading that way.
Take the student aside and explain that his/her behavior is inappropriate
for the classroom and tell him/her it must stop if s/he is to continue
uninterrupted in the class.
You should also enter the incident into Maxient, the student behavior
conduct software in use at Macomb. You can do so by clicking on the
following link: https://publicdocs.maxient.com/incidentreport.php?MacombCC

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 HELPFUL STRATEGIES
Students are entitled to due process and, therefore, must be told
when behavior is inappropriate. Document when you inform the
student of this.

Whose misconduct continues after warning.

Ask the student to leave the class. If s/he does not immediately do so, call
College Police (911 on the phone in the classroom) and ask them to come
to the classroom to escort the student out. Comply with their request for
documentation.
You should also enter the incident into Maxient, the student behavior
conduct software in use at Macomb. You can do so by clicking on the
following link: https://publicdocs.maxient.com/incidentreport.php?MacombCC

HELPFUL STRATEGIES
You have the right to remove the student on a temporary basis.
Permanent removal must be done in conjunction with your Associate
Dean and Associate Dean of Student Success. Document all activity
that led up to your request for removal.

Whose misconduct warrants immediate and/or

permanent removal from your class.
Remove the student from the classroom as above. Contact your Associate
Dean immediately to review the situation. Together with your Associate Dean,
inform the Associate Dean of Student Success of the situation. Request
removal or acceptable solution for returning student to your class.
You should also enter the incident into Maxient, the student behavior
conduct software in use at Macomb. You can do so by clicking on the
following link: https://publicdocs.maxient.com/incidentreport.php?MacombCC

HELPFUL STRATEGIES
A hearing will be required for permanent removal. Associate Dean
of Student Success will notify student of charges (related to College
Rules and Regulations), gather information and decide the outcome,
which either the student or teacher may appeal to the College
Disciplinary Panel. In a threatening or volatile situation, one incident
alone may warrant permanent removal.

14
Whose behavior appears to violate College Rules
and Regulations.
Document the incident by entering the incident into Maxient, the student
behavior conduct software in use at Macomb. You can do so by clicking on
the following link: https://publicdocs.maxient.com/incidentreport.php?MacombCC
Notify appropriate administrator of your unit (Associate Dean, Director);
together notify Associate Dean of Student Success, who will also receive the
report through Maxient.

HELPFUL STRATEGIES
College rules provide a very broad definition of conduct—anything
that disrupts teaching, learning or the orderly conduct of business.
The student must be offered due process in providing violation of
College rules. Note all relevant facts in your documentation, including
possible other witnesses.

Whose behavior appears threatening to the safety of

the student, yourself or others (violent outbursts).
Dial 911 from any campus phone to call College Police. If you use your cell
phone, you will be calling a local police department, not College Police.
Program the direct numbers above into your cell phones! Remember the
acronym NORA means “need officer right away.” If you do not want the
student to know you are calling College Police, just call and ask to speak to
NORA. The dispatcher will understand. Cooperate with police in developing
a police report. Notify your appropriate administrator, and together notify
Associate Dean of Student Success.
You should also enter the incident into Maxient, the student behavior
conduct software in use at Macomb. You can do so by clicking on the
following link:
https://publicdocs.maxient.com/incidentreport.php?MacombCC

HELPFUL STRATEGIES
The Associate Dean of Student Success, in consultation with your
administrator and other College personnel, will determine if this
is a disciplinary concern or a concern that requires professional
intervention. If this appears to be a conduct issue: 1) A hearing will be
required to determine disciplinary action. You will be asked to provide
information. 2) Associate Dean of Student Success will notify student
of charges, gather information and make decision, which either the
student or the person reporting the incident may appeal to the College
Disciplinary Panel.

HELPFUL STRATEGIES
Call 911 or 0 from College phones, or program College Police
to cell phone under “NORA”—“Need Officer Right Away”
Associate Dean of Student Success C-H114 586.445.7408

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 Financial Aid Questions
Key Contact Information
Financial Aid Office
Center Campus, G130
South Campus, G324
Main phone: 586.445.7999
Email: finaid@macomb.edu

Wants to apply for scholarships and other financial aid.

The student can apply for financial aid at www.fafsa.gov. The student can
access the forms through the Macomb website: www.macomb.edu>Future
students>Paying for college>Free application federal financial aid. Refer
the student to the OASIS system, which contains a number of scholarship
opportunities for which the student can apply. To get to OASIS (Online
Automated Scholarship Information System) go to:
www.macomb.edu/scholarships and click on the link to OASIS. The
student will then be able to view scholarship opportunities and application
guidelines. Have the student contact the Financial Aid office for assistance.

Has lost his/her financial aid and doesn’t know

what to do.
Have the student contact the Financial Aid office for assistance.

Is having trouble completing the FAFSA.

Have the student contact the Financial Aid office for assistance.
Students can also reach out to the FAFSA hotline at 1-800-4-FED-AID
(1-800-433-3243). They will assist students with any questions in regards to
the FAFSA and in some cases they can complete the FAFSA over the phone.

Does not know how much financial aid s/he has

been awarded.
Have the student log in to his/her MyMacomb account, and click on
“Financial Aid” and select Financial Aid Status (FAST). From there, the
student can select “view my award letter.”

16
Does not know how to get his/her books or how much
financial aid s/he has to use at the bookstore.
When students have financial aid in excess of tuition/fees, they will have
a credit balance available at the bookstore 10 days before the semester
begins. They can use that credit balance to purchase their books/supplies.
The student must bring his/her ID and a copy of his/her registration
schedule.
To see how much financial aid s/he has to use at the bookstore, the student
must log into his/her MyMacomb account and follow the steps below to view
it on his/her Self Service account. The student should start with the
Self Service Menu and follow these steps:
• Click Current and Former Students
• Click Financial Information
• Click View Account and Make Payments
• Click Your Financial Administration tab
And view your account activity. The credit (negative) amount that shows here
is what you have to use at the bookstore.

Does not know what documents are being requested

from financial aid.
The student must log into his/her MyMacomb account and click on Current
and Former Students in the self service menu. The student must then click
Financial Aid and then click Financial Aid Status (FAST). They must select
the current year that they are inquiring about (ex. 2015-2016) and view the
requested documentation there.

17
 Personal Questions
Key Contact Information
Student Options for Success
(SOS) Office
Center Campus H114
South Campus G370
Main phone: 586.447.8609
Email: sos@macomb.edu
Counseling & Academic Advising
Center Campus H103
South Campus G370
Main phone: 586.445.7999
College Police
911 from any College phone (do not dial
911 on cell phones to get College Police)
South Campus, K340 • 586.445.7135
Center Campus, I103 • 586.286.2123
Turning Point 24-hour Crisis Line
586.463.6990
National Suicide Prevention Lifeline
800.273.TALK (8255)

Has told me s/he has lost his or her income, home, car,
or is in another financially distressing situation.
Have the student contact the Student Options for Success (SOS) office at
586.447.8609, or stop in at the on-campus locations: Center Campus H114
or South Campus G370. Students can also email questions to
sos@macomb.edu.

Show signs of physical abuse.

If the student is in need of medical assistance, immediately call College
Police (911 on campus phones). The student can be put in touch with
Student Options for Success (above), or Turning Point (24-hour crisis line,
586.463.6990).

Told me that s/he is thinking of committing suicide.

If you feel the student is at immediate risk, call Campus
Police (911 on campus phones). Students can also be
put in touch with the Macomb County Crisis Center,
586.948.0222. The National Suicide Prevention Lifeline is
800.273.TALK (8255). Their website,
www.suicidepreventionlifeline.org, also has a live chat
available.

18
Needs to bring his or her child to class.
Put the student in touch with Student Options for Success (SOS). Together
with the student, the staff of SOS can determine eligibility for state
assistance or find low-cost/scale-cost child care in their area.

Is LGBT and has expressed the need for support.

Put the student in touch with a SAFE@MACOMB LGBT ALLY (designated by
SAFE symbol). The student can also be directed to one of the student
organizations that support the LGBT student
population: Equality Macomb or the Gay Straight
SAFE @ MACOMB Alliance. An organization in Ferndale called
Affirmations has a specific program for youths called
Affirmations YOUTH. The Carl Rippberger Youth
Empowerment Program is an Affirmations Youth
program made up of a drop‑in center in Ferndale and
peer educator program. The Center is open Fridays
LGBT Ally and Saturdays, 4pm–9pm for youth between the ages
and 13 and 20 (adults are not allowed in the space
unless they are trained adult allies).

Has asked whether Macomb has any medical

services for students.
There are no medical services on Macomb’s campuses. Put the student in
touch with Student Options for Success (SOS). Together with the student,
the staff of SOS can determine eligibility for state assistance or find
low‑cost/scaled-cost medical assistance.

Student is new to Macomb and has expressed the

need for or an interest in a one-on-one mentoring
relationship.
Have the student contact Charles Muwonge at 586.445.7259. Students can
also email questions to muwongec41@macomb.edu.

19
 Records & Registration Questions
Key Contact Information
Records & Registration Office
Center Campus, G110
South Campus, G224

Doesn’t know how to log into

My Macomb for the first time.
Instruct the student to do the following:
• Go to www.macomb.edu
• Click on the My Macomb link
• Click on Activate My Account-First Time User, and follow the steps.

Wonders if his/her parent has access to his/her

student records.
In order for a parent to have access to a child’s student records, the student
must fill out a Release of Information Form (FERPA), in person, in the
Records & Registration Office located at Center Campus G110, and at South
Campus G224. The student will need to have a valid picture ID and will be
asked to provide the parent’s full name, date of birth, and the last 4 digits of
the parent’s social security number.
PLEASE NOTE: Information will not be given out over the phone, and will
only be given to the parent in person once his/her identity and access has
been confirmed.

Has asked how to send official transcripts to

another school.
Macomb Community College has collaborated with the National Student
Clearinghouse to offer electronic transcripts through a completely online
ordering system. There is a $3 charge for regular mail or a $5 charge for
sending an electronic PDF through email.
A student should go to
https://my.macomb.edu/regandrecords/records/Pages/Transcripts.aspx
and click “request your transcript online.”

Is a guest student and wants to know how to register

for a class that has a prerequisite.
The student will need to submit the Guest Student Prerequisite Waiver form
and an unofficial transcript showing that s/he has taken the prerequisite
class at another institution and has passed with the appropriate grade.

20
If the class the student wishes to register for is a Math or Science class,
s/he will need to submit his/her request and transcript to the Associate Dean
of Math and Science.
If the class the student wishes to register for is NOT a Math or Science
class, s/he will need to submit his/her request and transcript to the Records
& Registration Office.

Wants to know how s/he can qualify for an assigned

registration date and time.
Registration is based on an assigned schedule. Credits earned at Macomb
by the end of a specific term (transfer credits do not count) will determine the
assigned registration time. Times are assigned based upon highest to lowest
credit hours completed. If students have equal credits completed, the lowest
to highest Macomb ID number will be used to assign the time. To qualify, a
student must have been in attendance at Macomb within the last two years
or submitted an Application for Admission or Student Update form by the
deadline.

Wonders how the waitlist works.

Students trying to register for a closed section may add their names to
a waitlist. Each waitlist is built on a first-come, first-served basis and is
prioritized according to the date and time students select the waitlist option.
If a seat becomes available, an email will be sent to the student at the top of
the waitlist. Students are also urged to monitor their status on Manage My
Waitlist on My Macomb.
Students can be on more than one waitlist, including waitlists for multiple
sections of the same course. Once a student enrolls in a course, however,
his or her name is automatically removed from any other waitlist for the same
course.

Needs to change his/her email address.

Email addresses can be changed on My Macomb under User Account –
Update Phone Numbers and Email Address. It can also be changed by
submitting a Student Update form.

Had a medical issue that prevented him/her from

attending class and wonders what the options are.
The student has two potential options depending on his/her individual
situation.
If the student has completed most of the class and has less than one‑fourth
of the work of the class left to complete, the instructor can consider giving
the student an incomplete (“I” grade). The student and the instructor
must complete a faculty/student contract form outlining the necessary
requirements for the student to complete the class. The instructor should
contact his/her Associate Dean for directions on accessing this form.

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If the student has missed too much of the class for an incomplete grade to
be an option, s/he may be eligible to receive a 100% refund of tuition, course
fees and registration fee in the form of a credit voucher upon presentation
of documentation satisfactory to the College. However, if the student is
receiving financial aid, a refund may not be issued due to Federal regulatory
requirements. Requests for a refund due to special circumstances must be
submitted by completing the Credit Voucher Request-Special Refund Form
(found at https://my.macomb.edu/regandrecords/Forms/Credit%20Voucher%20
Request%20Special%20Circumstances%20PDF%2010.7.2014.pdf ) and
providing the appropriate documentation to registrar@macomb.edu no later
than the last day of the semester of the class involved. For information on
this process, contact Records & Registration.

Lives outside of Macomb County but owns or has

parents who own property in Macomb County. Is this
student eligible for resident tuition?
Yes. Students living outside of Macomb County who own real property
in Macomb County must submit a copy of their property tax bill, which
indicates taxes assessed for Macomb Community College.

Wonders how a person can register for a non-credit

class if s/he has never attended Macomb.
The student should go to www.macomb.edu and click on Register for
Continuing Ed Classes – New Continuing Education Students.

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 Title IX Questions
Key Contact Information
Title IX Coordinator
South Campus, D204 • 586.445.7244

Has told me that s/he feels sexually threatened or

harassed by another member of the Macomb community
(student, employee, or other person on campus).
This is a Title IX issue and you are required to report it. First, it’s a good
practice to incorporate the following language into your first day handout:

Confidentiality limits/Title IX regulations:

Like all faculty and staff at Macomb Community College, I am required to
share any information that you disclose to me in class discussions, papers,
writing exercises, or one-on-one conversations (even ones I might overhear
between you and another student) about your experiences of abuse, sexual
assault or sexual harassment with our Title IX coordinator. If you share
information with me about a recent sexual assault, the police will be notified.
If you would like to discuss these issues in a confidential setting, please
consider reaching out to Turning Point at 586.463.6990 or
www.turningpointmacomb.org.
However, regardless of whether your first day handout addresses the issue,
you must report all Title IX issues. Privately counsel the student that sexual
harassment is a serious issue and must be reported. Let the student know
that you will be contacting the College’s Title IX Coordinator and making a
report. Give the student the opportunity to decide whether s/he would like to
jointly report the incident or whether s/he would like you to take the lead and
make the report. The official Title IX report form is available on the website:
www.macomb.edu/titleix.
Let the student know that while the College makes every effort to protect
confidentiality in these cases, it is not guaranteed. Tell the student that s/he
will be contacted by the Title IX Coordinator or a Deputy Title IX Coordinator/
Investigator in the near future. Assure the student that every effort will be
made by the College to put an end to the harassment.
Title IX reporting obligations are complex and must be taken seriously by all
employees of the College. Employees should take the online Title IX training
and familiarize themselves with the information on the website:
www.macomb.edu/titleix.
Remember that if a student discloses information about a sexual assault,
sexual intimidation or sexual harassment, even if the event took place away
from campus, you are obligated to report it. The Title IX Coordinator will
determine if the event falls under the umbrella of Title IX.
Also remember that if you witness anything that could be construed as
harassment, intimidation or violence, you are obligated to report it. If the
situation you witness is potentially violent or volatile, call College Police
(911 or 0 on campus phones).

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 Veteran & Military Services Questions
Key Contact Information
Office of Veteran & Military Services
South Campus, G224 • 586.445.7999, #7
Email: veteranservices@macomb.edu
Department of Veteran Affairs
Education Hotline
888.442.4551

Is a veteran and asks about the Office of Veteran

& Military Services.
The Office of Veteran & Military Services is honored to guide Macomb
students who are veterans or service members and their family members.
The office acts as their point of contact (POC) for understanding processes,
maximizing GI Bill® or Military Tuition Assistance, figuring out benefit
eligibility, and identifying local services or resources available to veterans
and their families. The student should contact the Office of Veteran & Military
Services for guidance.

Wants information to use his/her GI Bill® benefits.

The student should apply for GI Bill® educational benefits at
http://www.benefits.va.gov/gibill/. Then s/he should check in with the
Office of Veteran & Military Services.

Wants to know what GI Bill® benefits s/he is eligible for.

The student should contact the Department of Veterans Affairs education
hotline at 888.442.4551. S/he should give them his/her SSN and ask what
educational benefits s/he is eligible for. If the student is eligible for more
than one benefit and needs some guidance, s/he can contact the Office of
Veteran & Military Services.

Wonders how benefits are received.

This answer varies by the different GI Bill® or Tuition Assistance a veteran
service member or family member is receiving. In most cases, the money is
paid on the first of the month for the preceding month. The student should
contact the Office of Veteran & Military Services for details.

Asks how to use his/her GI Bill® and register.

The student should contact the office of Veteran & Military Services as
s/he goes through the admission process. The office will be honored to be
the veteran’s POC and assist him/her to figure out the processes.

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Has asked how to use his/her Military Tuition
Assistance and register.
The student should contact the Office of Veteran & Military Services as
s/he goes through the admission process. The office will be honored to be
the POC and assist him/her to figure out the processes.

Asks how many credit hours s/he needs to register for

to qualify for Post 9/11 housing.
A student must be OVER half time to qualify for any housing payments. In
order to qualify for full housing, the student must be enrolled full time and
in at least one course that is completely on-ground. If the student is on
active duty or TOE of active duty, they are not eligible for MHA/BAH. Please
contact the office of Veteran & Military Services for assistance.

Needs to know how to request a copy of his/her

DD‑214 (discharge papers).
To request a copy of his/her military records or discharge papers, the student
should go to the National Archives (http://www.archives.gov/veterans/
military-service-records/). The student should consider taking this copy
to the county clerk’s office, where the county clerk will create and keep a
certified copy. The student can also visit the Secretary of State and get a
veteran designation on his/her driver’s license or state ID. This service is free
with a renewal or new license.

Wonders if dropping classes will affect his/her benefits.

Yes. Schools are required to tell the VA or the student’s branch of service
of changes to his/her enrollment or attendance. Generally, students are
only paid for their benefits when they attend classes. Failure to attend
or dropping/withdrawing of courses will normally reduce student benefit
payments. If the student was already paid and the drop is reported, s/he will
owe money to the VA, their branch, or the College. For questions, please
contact Veteran & Military Services.

Wants to transfer to another college and wonders if

s/he can use his/her education benefits.
Yes. The degree-granting school will write a letter to Macomb Community
College listing the courses to be taken at Macomb. The student should
submit this letter with their certification paperwork for the term (or as soon
as they get it), and Macomb Community College will be able to certify those
courses toward the student’s GI Bill®. If the student is using Military Tuition
Assistance, this can still work, but involves the student and their branch.
For questions, please contact Veteran & Military Services.

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Notes
Notes
MACOMB COMMUNITY COLLEGE BOARD OF
TRUSTEES
Jennifer Haase, Chairperson
Frank Cusumano, Vice Chairperson
Katherine Lorenzo, Secretary
Roseanne DiMaria, Treasurer
Kristi Dean, Trustee
Joseph DeSantis, Trustee
Vincent Viviano, Trustee
James O. Sawyer, IV, Ed.D., College President

2308-17 REV07-31-17