Hardware Questions&Answers

CompTIA.CertifyMe.220-301.v2.18.by.Certblast.
400q
CompTIA 220-301
A+ CORE HARDWARE(2003 Objectives)
400 Q&A
Version 2.18
CertifyMe - King of Computer Certification

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Exam A
QUESTION 1
A defective CD-ROM drive is replaced with a new CD-ROM drive. The new CD-ROM drive is able to read
any CD that it accesses, but music CDs do not play music. What is the MOST likely cause of this
problem?
A. The audio cable is not connected to the drive.

B. The ribbon cable is not connected.
C. The power cable is not connected.
D. The CD-ROM drivers are not installed.
Answer: A
Section: (none)
Explanation/Reference:
QUESTION 2
What is the FIRST and most important step in system troubleshooting?
A. back up the system data

B. gather information about the problem
C. try rebooting the system to see if that fixes the problem
D. check the System Error Log or Event Log
Answer: B
Section: (none)
QUESTION 3
Which of the following is NOT a phase of the troubleshooting process?
A. confirm the repair

B. define the problem
C. document the results
D. simplify the problem
Answer: D
Section: (none)
QUESTION 4
An A+ Certified Technician MUST do an install on a Windows XP system from the distribution CD.
However, the system does not boot from this CD. What is the MOST likely cause of this problem?
A. The CD is defective.
B. The CD is not bootable.
C. The CD-ROM drive is defective.
D. The Boot Sequence is not set in the BIOS to boot first from the CD.
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Answer: D
Section: (none)
QUESTION 5
A computer boots up with the error "CMOS Checksum Failure." Which of the following components needs
to be replaced?
A. power supply
B. CMOS chip
C. motherboard
D. CMOS battery
Answer: D
Section: (none)
QUESTION 6
Which test checks the transmitter and receiver of a local modem?
A. data parity
B. analog loop back
C. local digital loop back
D. remote digital loop back
Answer: B
Section: (none)
QUESTION 7
Which components are designed to be conveniently replaced by a service technician?
A. SMDs (surface mounted devices)

B. FRUs (field replacement units)
C. FESs
D. BEMs
Answer: B
Section: (none)
QUESTION 8
A client asks a technician to add a DVD+R burner to a computer system. The technician does this and
successfully tests the drive. Three weeks later, the client calls and says that the burner is no longer
working. The technician learns that the drive reads CDs and DVDs, but will no longer burn DVDs. When
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arriving on site, what is the FIRST action that the technician should take?
A. check for a faulty IDE cable

B. be sure that the DVD+R is formatted before using it
C. check for incompatible media
D. re-install the DVD burning software
Answer: C
Section: (none)
QUESTION 9
A user complains that a computer monitor is experiencing a jitter. Replacing the monitor and video card
does not fix the problem. Which of the following could be causing the problem?
A. ESD (electrostatic discharge)

B. motherboard
C. RAMDAC
D. EMI (electromagnetic interference)
Answer: D
Section: (none)
QUESTION 10
A customer receives a CD-RW disk from a computer vendor. The customer tries to read the disk in a
computer with a 4X CD-ROM drive and is unable to read any information. The customer tries the CD-RW
disk on a 32X CD-ROM drive and it reads correctly. What is the cause of this problem?
A. The 4X CD-ROM drive has dirty optics or laser and requires cleaning.
B. The 4X CD-ROM drive needs to be jumpered to support CD-RW disks.
C. The 4X CD-ROM drive does not support the multi-read specification.
D. The 4X CD-ROM is fine, but the CD-RW disk has a flaw in its format.
Answer: C
Section: (none)
QUESTION 11
A user reports that while printing a large document, the local printer fails to print and the document cannot
be deleted from the queue. What is the MOST likely cause of the problem?
A. The printer cable is not bi-directional.

B. The user does not have full printer administration rights.
C. The computer cannot spool and send the print job fast enough.
D. The print job is too big for the amount of available memory.
Answer: D
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Section: (none)
QUESTION 12
A Laser printer keeps getting a "Memory Overflow" error when printing a particular document. Which three
of the following are possible fixes? (Select THREE)
A. reset the printer cable

B. replace the toner cartridge
C. decrease the print resolution
D. add more RAM to the printer
E. reduce the RET (Resolution Enhancement Technology)
Answer: CDE
Section: (none)
QUESTION 13
Which processor uses a Slot 1 configuration?
A. AMD Duron
B. AMD Thunderbird
C. Intel Pentium
D. Intel Pentium II
Answer: D
Section: (none)
QUESTION 14
Which IP block is designated for private network use?
A. 127.0.x.x
B. 169.0.x.x
C. 190.100.x.x
D. 192.168.x.x
Answer: D
Section: (none)
QUESTION 15
When replacing a power supply, what MUST the technician observe?
A. voltage
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B. current
C. wattage
D. resistance
Answer: C
Section: (none)
QUESTION 16
Which cleaning product should be used for the inside of a computer?
A. glass cleaner
B. a simple ammonia and water solution followed by an antistatic solution
C. a bleach solution followed by water
D. compressed air
Answer: D
Section: (none)
QUESTION 17
What is the standard IRQ for the keyboard?
A. 9
B. 0
C. 1
D. 7
Answer: C
Section: (none)
QUESTION 18
What is the MOST significant difference between EDO RAM and fast page mode DRAM?
A. EDO RAM is faster.

B. EDO RAM is slower.
C. EDO RAM is smaller.
D. EDO RAM is cheaper.
Answer: A
Section: (none)
QUESTION 19
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Where are the first computer instructions available when a microcomputer is powering up?
A. floppy drive
B. BOOT.INI
C. ROM
D. CONFIG.SYS
Answer: C
Section: (none)
QUESTION 20
What is the FIRST step in diagnosing a completely dead computer that was working fine the day before?
A. remove all peripherals and reinstall them one at a time

B. replace the CMOS battery
C. check the AC power cord and verify the power source
D. back up the entire hard drive
Answer: C
Section: (none)
QUESTION 21
Which two types of network cabling are suitable for use in a high EMI (electromagnetic interference) area?
(Select TWO)
A. UTP CAT5
B. STP CAT5
C. RG-58 coaxial
D. fiber optic
Answer: BD
Section: (none)
QUESTION 22
What is the maximum number of SCSI devices per Bus in LVD (low voltage differential) mode and a Wide
Bus?
A. 8
B. 16
C. 24
D. 32
Answer: B
Section: (none)
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QUESTION 23
What MOST improves the performance of a computer running picture editing and graphic illustration
software?
A. installing a larger hard drive

B. adding RAM
C. upgrading the sound card
D. removing the floppy drive
Answer: B
Section: (none)
QUESTION 24
A new second hard drive is not recognized in the operating system after installation. Which two actions
can be taken to correct the problem? (Select TWO)
A. check the cabling, jumpers, and Master/Slave designation of the drives

B. partition and format the new hard drive
C. check the power supply for consistent 3.3v power delivery
D. disassemble, clean, and reassemble the new hard drive
Answer: AB
Section: (none)
QUESTION 25
A system has two hard drives configured as Master and Slave. The Slave drive crashes, keeping the
Master drive with the operating system from booting. Which technique would work BEST to keep this from
happening again without degrading system performance?
A. configure both drives as Slave

B. configure both drives as Master so the remaining drive can boot
C. configure both drives as Single drives so the remaining drive can boot
D. swap the CD-ROM and Slave drives between the Primary and Secondary IDE channels
Answer: D
Section: (none)
QUESTION 26
A computer floppy drive light is on continuously. What is the MOST likely cause?
A. The floppy cable is bad.
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B. The controller card is bad.
C. The floppy cable is reversed.
D. The drive is bad.
Answer: C
Section: (none)
QUESTION 27
What is the 15 pin connector used in Ethernet networks?
A. BNC
B. STP
C. AUI
D. RG-58
Answer: C
Section: (none)
QUESTION 28
Which of the following cable standards supports transmission speeds above 200 Mbps?
A. CAT3
B. CAT4
C. CAT5
D. CAT6
Answer: D
Section: (none)
QUESTION 29
Which type of cable does an Ethernet 100BaseT NIC (network interface card)
with an RJ-45 socket use?
A. Thinnet
B. UTP CAT5
C. fiber optic
D. Thicknet
Answer: B
Section: (none)
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QUESTION 30
Which Wireless network architecture is a way of connecting a single hub site to many end user locations?
A. point to multipoint
B. point to point
C. cellular
D. mesh
Answer: A
Section: (none)
QUESTION 31
Which network technology allows a NIC (network interface card) to transmit and receive data at the same
time?
A. multi mode
B. half duplex
C. full duplex
D. peer-to-peer
Answer: C
Section: (none)
QUESTION 32
What does ADSL mean?
A. at home digital signal length

B. asymmetric digital subscriber line
C. asynchronous digital submission line
D. It is not an abbreviation.
Answer: B
Section: (none)
QUESTION 33
Using theoretical limits, which of the following is the fastest connection?
A. IR (Infrared)
B. full duplex Ethernet over CAT5e cable
C. single mode fiber
D. Wireless
Answer: C
Section: (none)
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QUESTION 34
A company has a LAN (local area network) with a transmission technology on which data can be
transmitted in both directions on a signal carrier, but NOT at the same time. Which kind of data
transmission has the company implemented?
A. full duplex
B. half duplex
C. bi-directional
D. single directional
Answer: B
Section: (none)
QUESTION 35
What are two typical speeds of Ethernet networks? (Select TWO)
A. 4 Mbps
B. 10 Mbps
C. 16 Mbps
D. 100 Mbps
Answer: BD
Section: (none)
QUESTION 36
What is the maximum segment length of a CAT5 UTP cable?
A. 82 feet (25 meters)

B. 164 feet (50 meters)
C. 328 feet (100 meters)
D. 656 feet (200 meters)
Answer: C
Section: (none)
QUESTION 37
Satellite-based Internet connectivity is classified as airly decent?to use for which tasks?
A. Internet gaming
B. large downloads
C. teleconferencing
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D. Internet Telephony
Answer: B
Section: (none)
QUESTION 38
DIMMs come in which two pinout styles? (Select TWO)
A. 168 pin
B. 172 pin
C. 180 pin
D. 184 pin
Answer: AD
Section: (none)
QUESTION 39
Which of the following commands tests the path between the client and target?
A. PING
B. IPCONFIG
C. NETSTAT
D. NBTSTAT
Answer: A
Section: (none)
QUESTION 40
What is the pin count of a standard DIMM?
A. 72
B. 84
C. 186
D. 168
Answer: D
Section: (none)
QUESTION 41
What are the two most common ways to reset a CMOS password? (Select TWO)
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A. remove the CMOS battery for 10 to 15 seconds
B. enable the CMOS clear jumper
C. insert a bootable floppy disk and run the CMOS Password Retrieval utility
D. unplug the system power for 10 to 15 seconds
Answer: AB
Section: (none)
QUESTION 42
How many 168 pin DIMMs are required per memory bank?
A. 1
B. 2
C. 6
D. 8
Answer: A
Section: (none)
QUESTION 43
What happens if the CMOS is cleared?
A. Date and time are maintained.

B. System passwords are lost.
C. Video settings are kept.
D. Hard drive directories are lost.
Answer: B
Section: (none)
QUESTION 44
A user cannot successfully print a job from a graphics application. What is the FIRST step that a
technician should take to diagnose the problem source?
A. reboot the user's computer and reprint the job

B. print a different file to see if the problem still exists
C. re-install the printer driver software
D. cycle the printer's power switch
Answer: B
Section: (none)
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QUESTION 45
Why should toner that is in accordance with applicable regulations NOT be inhaled?
A. It is toxic.
B. It is a carcinogen.
C. It is sensitizing.
D. It may cause upper respiratory tract irritation.
Answer: D
Section: (none)
QUESTION 46
Which type of computer port accepts IEEE 1284 compliant cable?
A. USB 2.0
B. FireWire
C. Serial
D. Parallel
Answer: D
Section: (none)
QUESTION 47
How does a technician print a printer self test page?
A. by inserting special test paper

B. through the Operator Panel on printer
C. from the Start menu of the taskbar
D. by pressing the Engine Controller button
Answer: B
Section: (none)
QUESTION 48
Which type of PCMCIA cards are 5 mm thick and are fully I/O capable?
A. Type I
B. Type II
C. Type III
D. Type IV
Answer: B
Section: (none)
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QUESTION 49
An A+ Professional is preparing to replace a video card in a computer. What precaution should be taken
to avoid damaging the components by ESD (electrostatic discharge)?
A. do not touch the power supply while the computer case is open
B. work away from flourescent lighting
C. stand on a carpeted surface while working
D. wear a grounded wristband while working
Answer: D
Section: (none)
QUESTION 50
When installing an AT power supply into a unit, the power connectors (P8/P9) should be connected to the
motherboard with the:
A. red wires together.

B. white wires on opposite ends.
C. black wires together.
D. white wires together.
Answer: C
Section: (none)
QUESTION 51
A technician is asked to secure the data on a PC against hardware failure. The technician wants to do this
through a RAID controller. The technician has three hard drives and if one fails, all the data MUST still be
accessible. Which RAID should the technician set up that has the MOST MB available space?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 8
Answer: C
Section: (none)
QUESTION 52
Which type of cluster is located on a hard drive's platter?
A. sector
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B. cylinder
C. track
D. head
Answer: A
Section: (none)
QUESTION 53
What is the result of slaving an ATAPI CD-ROM to an Ultra ATA hard drive?
A. improved CD-ROM performance

B. decreased CD-ROM performance
C. improved hard drive performance
D. decreased hard drive performance
Answer: D
Section: (none)
QUESTION 54
When an A+ Professional adds an 802.11b Wireless network adapter to a system, what information is
necessary to connect to a secured network?
A. mode and transmission rate

B. mode and AP range
C. SSID and WEP
D. SSID and signal strength
Answer: C
Section: (none)
QUESTION 55
Which two of the following are approved ways for a technician to be grounded while working on a PC?
(Select TWO)
A. touching the system chassis while the power cord is unplugged

B. touching the system chassis while the power cord is plugged in
C. wearing a grounding strap that is properly connected to the system chassis
D. sticking a screwdriver into the power supply to discharge the static buildup
Answer: BC
Section: (none)
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QUESTION 56
Which kind of connector is a female DB-25 connector?
A. SCSI connector
B. Parallel connector
C. Serial connector
D. FireWire connector
Answer: B
Section: (none)
QUESTION 57
What is another name for data storage that comes in the form of chips?
A. CMOS
B. RAM
C. encoded memory
D. virtual memory
Answer: B
Section: (none)
QUESTION 58
A computer technician is asked to replace an old Pentium 2 motherboard with
a new Pentium 4 motherboard and processor. Which of the following power supply requirements should
be examined before attempting a replacement?
A. a +5VDC 4 pin connector

B. a +5VDC 6 pin connector
C. a +12VDC 4 pin connector
D. a +12VDC 6 pin connector
Answer: C
Section: (none)
QUESTION 59
A client has a computer running Windows XP, 128 MB of RAM, 2.4 GHz processor, an 80 GB hard drive
and is using a USB scanner to scan images. The client complains that the processing of the scanned
images seems to take a long time. Which action would improve performance the MOST?
A. adding RAM to the computer

B. replacing the hard drive
C. updating the BIOS
D. replacing the power supply
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Answer: A
Section: (none)
QUESTION 60
Which of the following devices should be removed from a UPS (uninterruptible power supply)?
A. Laser printer
B. network hub
C. monitor
D. WAP
E. external modem
Answer: A
Section: (none)
QUESTION 61
Which device translates wired signals to Wireless signals to allow a Wireless device to connect to a
traditional network?
A. center point
B. airbox
C. frequency adapter
D. access point
Answer: D
Section: (none)
QUESTION 62
Which I/O interface supports up to 127 devices per channel and transfer speeds up to 480 Mbps?
A. IEEE 1394a
B. Serial ATA
C. USB 1.1
D. USB 2.0
Answer: D
Section: (none)
QUESTION 63
On the standard desktop PC, there are normally two EIDE controllers. How many devices can exist on
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each channel of a desktop PC?
A. Each channel can have two Masters and two Slaves.

B. Each channel can have four Masters and four Slaves.
C. Each channel can have one Master and one Slave.
D. Each channel can have only four Masters.
Answer: C
Section: (none)
QUESTION 64
A laptop computer has two stacked PCMCIA slots. Given only this information, which three of the
following card configurations are MOST likely supported? (Select THREE)
A. two Type II PCMCIA cards

B. one Type III PCMCIA card
C. two Type III PCMCIA cards
D. one Type II and one Type III PCMCIA card
E. one Type I PCMCIA card and one Type II PCMCIA card
Answer: ABE
Section: (none)
QUESTION 65
How many SCSI devices are allowed per channel on a SCSI-1 controller card?
A. 1
B. 2
C. 15
D. 7
Answer: D
Section: (none)
QUESTION 66
Which device should NOT be plugged into a standard UPS (uninterruptible power supply)?
A. monitor
B. Laser printer
C. Ink Jet printer
D. external modem
Answer: B
Section: (none)
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QUESTION 67
An A+ Professional is asked to add a second ATA hard drive. The supervisor states that the hard drive
must be on the same data cable to assure the same access speed. To what should the specialist set the
jumper on the installed drive and on the added drive?
A. Installed, Cable Select - added, Slave

B. Installed, Master - added, Cable Select
C. Installed, Master - added, Slave
D. Installed, Slave - added, Master
Answer: C
Section: (none)
QUESTION 68
What is the difference between an RJ-45 connector and an RJ-11 connector?
A. RJ-11 and RJ-45 are the same.

B. RJ-11 is used for the phone line while RJ-45 is used for a slightly larger network cable.
C. RJ-45 is used for the phone line while RJ-11 is used for a slightly larger network cable.
D. They have the same function but RJ-11 uses slightly older connections than RJ-45.
Answer: B
Section: (none)
QUESTION 69
On which two levels of RAID can only two hard drives be used? (Select TWO)
A. RAID Level 0
B. RAID Level 5
C. RAID Level 1
D. All RAID levels use only two hard drives.
Answer: AC
Section: (none)
QUESTION 70
When accessing modem properties within Windows 98 Device Manager, which tab allows you to
reconfigure the IRQ settings?
A. Modem
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B. Resources
C. Driver
D. Advanced
Answer: B
Section: (none)
QUESTION 71
Which 15 inch screen display is less than 10 lbs, less than 8 inches deep, and takes up little space on a
desk?
A. CRT
B. LCD
C. Kiosk
D. LED
Answer: B
Section: (none)
QUESTION 72
A technician installs a new 80 GB ATA 100 hard drive in a system. Upon initial boot the drive is not
recognized by the computer. What is the MOST likely cause of this problem?
A. There are too many jumpers on the drive.

B. The drive is not formatted correctly.
C. The original 40 pin IDE cable is still in use and needs to be replaced with the new 80 pin IDE cable that
was shipped with the drive.
D. The drive channel is manually set to the wrong settings.
Answer: C
Section: (none)
QUESTION 73
The A+ Professional upgrades the operating system on a PC to Windows 2000. The system has a
Pentium III 500 MHz processor, 64 MB of RAM, and a 10 GB ATA hard drive. Under normal
circumstances, which action has the greatest impact on improving system performance?
A. upgrading system memory to 256 MB

B. installing a larger capacity hard drive
C. installing a different video controller
D. Nothing will help; buy a new computer.
E. installing a faster processor
Answer: A
Section: (none)
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QUESTION 74
What are two requirements for installing and running an ATA 100 hard drive at full speed? (Select TWO)
A. 80 wire cable
B. 40 wire cable
C. ATA 100 hard drive controller
D. AT form factor motherboard
E. PIO mode 4 enabled
Answer: AC
Section: (none)
QUESTION 75
Which hardware device on a motherboard can be updated through software?
A. chipset
B. Data Bus
C. system BIOS
D. IDE controller
Answer: C
Section: (none)
QUESTION 76
Which two of the following should be disconnected when working inside a PC to prevent electrical shock?
(Select TWO)
A. power cord
B. telephone cord
C. mouse
D. keyboard
Answer: AB
Section: (none)
QUESTION 77
Which two devices are MOST susceptible to ESD (electrostatic discharge) damage? (Select TWO)
A. CPUs
B. monitors
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C. printers
D. memory chips
Answer: AD
Section: (none)
QUESTION 78
What causes chip creep?
A. thermal expansion and contraction

B. overheating of chips due to electrical shorts
C. chips that do not communicate with other chips
D. chip memory that is incompatible with the motherboard
Answer: A
Section: (none)
QUESTION 79
Which method is used to safely clean LCD computer screens?
A. use window cleaner sprayed on a soft cloth and then gently wipe the screen
B. use a little water sprayed on a soft cloth and then gently wipe the screen
C. use a special anti-static vacuum being careful not to touch the screen directly
D. use a blast of compressed air and avoid touching the screen directly
Answer: B
Section: (none)
QUESTION 80
What is the purpose of MSDS (material safety data sheets)?
A. to prevent bureaucratic oversight

B. to reduce employer's liability
C. to increase employee awareness
D. to provide substance specific storage, handling and safety information
Answer: D
Section: (none)
QUESTION 81
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A. USB 2.0
B. FireWire
C. Serial
D. Parallel
Answer: D
Section: (none)
QUESTION 82
A. It is toxic.
Answer: D
Section: (none)
QUESTION 83

Answer: B
Section: (none)
QUESTION 84

Answer: B
Section: (none)
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QUESTION 85
Satellite-based Internet connectivity is classified as "dairly decent" to use for which tasks?
A. Internet gaming
B. large downloads
C. teleconferencing
Answer: B
Section: (none)
QUESTION 86

Answer: C
Section: (none)
QUESTION 87
A. CAT3
B. CAT4
C. CAT5
D. CAT6
Answer: D
Section: (none)
QUESTION 88
A. 4 Mbps
B. 10 Mbps
C. 16 Mbps
D. 100 Mbps
Answer: BD
Section: (none)
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QUESTION 89
time?
A. multi mode
B. half duplex
C. full duplex
D. peer-to-peer
Answer: C
Section: (none)
QUESTION 90
Which type of cable does an Ethernet 100BaseT NIC (network interface card) with an RJ-45 socket use?
A. Thinnet
B. UTP CAT5
C. fiber optic
D. Thicknet
Answer: B
Section: (none)
QUESTION 91
A. BNC
B. STP
C. AUI
D. RG-58
Answer: C
Section: (none)
QUESTION 92
B. point to point
C. cellular
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D. mesh
Answer: A
Section: (none)
QUESTION 93

Answer: B
Section: (none)
QUESTION 94
A. IR (Infrared)
D. Wireless
Answer: C
Section: (none)
QUESTION 95
A. full duplex
B. half duplex
C. bi-directional
Answer: B
Section: (none)
QUESTION 96
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Answer: B
Section: (none)
QUESTION 97
(Select TWO)
A. power cord
B. telephone cord
C. mouse
D. keyboard
Answer: AB
Section: (none)
QUESTION 98

Answer: D
Section: (none)
QUESTION 99

Answer: A
Section: (none)
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QUESTION 100
Which two devices are MOST susceptible to ESD (electrostatic discharge)
damage? (Select TWO)
A. CPUs
B. monitors
C. printers
D. memory chips
Answer: AD
Section: (none)
QUESTION 101

Answer: B
Section: (none)
QUESTION 102

Answer: C
Section: (none)
QUESTION 103
A. RAID 0
B. RAID 1
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C. RAID 5
D. RAID 8
Answer: C
Section: (none)
QUESTION 104
A. sector
B. cylinder
C. track
D. head
Answer: A
Section: (none)
QUESTION 105

Answer: D
Section: (none)
QUESTION 106
A. SCSI connector
C. Serial connector
Answer: B
Section: (none)
QUESTION 107
Which hardware device on a motherboard can be updated through
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software?
A. chipset
B. Data Bus
C. system BIOS
D. IDE controller
Answer: C
Section: (none)
QUESTION 108
A. Modem
B. Resources
C. Driver
D. Advanced
Answer: B
Section: (none)
QUESTION 109

Answer: A
Section: (none)
QUESTION 110
Answer: D
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Section: (none)
QUESTION 111
(Select TWO)

Answer: BC
Section: (none)
QUESTION 112

Answer: ABE
Section: (none)
QUESTION 113
A. Type I
B. Type II
C. Type III
D. Type IV
Answer: B
Section: (none)
QUESTION 114
iteLearning
A. Laser printer
B. network hub
C. monitor
D. WAP
E. external modem
Answer: A
Section: (none)
QUESTION 115
desk?
A. CRT
B. LCD
C. Kiosk
D. LED
Answer: B
Section: (none)
QUESTION 116
A. center point
B. airbox
D. access point
Answer: D
Section: (none)
QUESTION 117

Answer: C
Section: (none)
iteLearning
QUESTION 118
A. IEEE 1394a
B. Serial ATA
C. USB 1.1
D. USB 2.0
Answer: D
Section: (none)
QUESTION 119
A computer technician is asked to replace an old Pentium 2 motherboard with a new Pentium 4
motherboard and processor. Which of the following power supply requirements should be examined
before attempting a replacement?

Answer: C
Section: (none)
QUESTION 120
A. monitor
B. Laser printer
C. Ink Jet printer
D. external modem
Answer: B
Section: (none)
QUESTION 121
A. CMOS
B. RAM
iteLearning
C. encoded memory
D. virtual memory
Answer: B
Section: (none)
QUESTION 122

C. SSID and WEP
Answer: C
Section: (none)
QUESTION 123
A. RAID Level 0
B. RAID Level 5
C. RAID Level 1
Answer: AC
Section: (none)
QUESTION 124

Answer: C
Section: (none)
iteLearning
QUESTION 125
A. 80 wire cable
B. 40 wire cable
Answer: AC
Section: (none)
QUESTION 126

Answer: A
Section: (none)
QUESTION 127

Answer: C
Section: (none)
QUESTION 128
A. 1
B. 2
iteLearning
C. 15
D. 7
Answer: D
Section: (none)
QUESTION 129
A. 72
B. 84
C. 186
D. 168
Answer: D
Section: (none)
QUESTION 130

Answer: B
Section: (none)
QUESTION 131
A. 168 pin
B. 172 pin
C. 180 pin
D. 184 pin
Answer: AD
Section: (none)
QUESTION 132
iteLearning
A. PING
B. IPCONFIG
C. NETSTAT
D. NBTSTAT
Answer: A
Section: (none)
QUESTION 133
A. 1
B. 2
C. 6
D. 8
Answer: A
Section: (none)
QUESTION 134

Answer: AB
Section: (none)
QUESTION 135
Which processor uses a Slot 1 configuration?
A. AMD Duron
B. AMD Thunderbird
C. Intel Pentium
D. Intel Pentium II
Answer: D
Section: (none)
iteLearning
QUESTION 136
What should be done after replacing the motherboard battery?
A. configure all default CMOS settings

B. set the correct date and time
C. flash the BIOS
D. restore CMOS from a backup
Answer: B
Section: (none)
QUESTION 137
A technician takes a page out of the Laser Jet printer. The print looks good but smears when the
technician picks up the paper. What is the cause of the problem?
A. damp paper
B. fuser assembly
C. wrong type of toner
D. output roller assembly
Answer: B
Section: (none)
QUESTION 138
A user has a Pentium class computer built in 1997 and is requesting that the video card be upgraded. The
technician removes the old AGP video card and attempts to install the new one. The new video card does
not fit into the slot. What is the cause of this problem?
A. An AGP 1x to 4x adapter is required to make this work.

B. The new video card requires an AGP 4x slot.
C. The video card needs to be powered on.
D. The new card requires an AGP 66 slot.
Answer: B
Section: (none)
QUESTION 139
Where is hard disk configuration information stored?
A. RAM
B. CMOS
C. BOOT.INI
D. SYSTEM.INI
iteLearning
Answer: B
Section: (none)
QUESTION 140
What is the standard IRQ for COM1?
A. 3
B. 4
C. 5
D. 10
Answer: B
Section: (none)
QUESTION 141
While printing several documents to a network laser printer, the printer appears unresponsive for an hour.
The print queue indicates that the printer is successfully printing page 200 of a 300-page Adobe PDF
document. What should be done to restore printing on this device?
A. add memory to the network print server

B. delete the print job and restart the printer with the power button, then try printing smaller documents
C. print the large PDF document from a different PC on the network
D. resend the print job several more times to make sure it prints successfully at least once
Answer: B
Section: (none)
QUESTION 142
How many devices does narrow SCSI support?
A. 6
B. 8
C. 12
D. 16
Answer: B
Section: (none)
QUESTION 143
A common way of connecting a printer to a computer is by using a cable with a Centronics 36 connector
on one end and a DB-25 connector on the other. The DB-25 connector connects to which type of
connector on the computer?
iteLearning
A. Serial
B. Parallel
C. IEEE 1394
D. SCSI
Answer: B
Section: (none)
QUESTION 144
The A+ Professional successfully adds a new touch screen to a system and properly installs the drivers.
What should the A+ Professional do next?
A. remove the system mouse

B. calibrate the touch screen
C. disable the screen saver
D. disable the PS/2 Mouse Port
Answer: B
Section: (none)
QUESTION 145
Which of the following would cause a new Pentium III 800 MHz processor to run at 400 MHz?
A. the motherboard not supporting the processor

B. incorrect jumper settings on the chip
C. not enough space on the hard drive
D. system speed settings in BIOS that are set incorrectly
Answer: D
Section: (none)
QUESTION 146
A client complains that a computer is making a great deal of noise throughout the day, but seems to
operate normally. What may be the cause of the noise?
A. memory
B. motherboard
C. fan
D. adapter card
Answer: C
Section: (none)
iteLearning
QUESTION 147
On which layer do routable protocols function?
A. Layer 1
B. Layer 2
C. Layer 3
D. Layer 5
E. Layer 6
Answer: C
Section: (none)
QUESTION 148
Which is the fastest seek time?
A. 2 ns
B. 20 ns
C. 50 ns
D. 100 ns
Answer: A
Section: (none)
QUESTION 149
Which type of Ethernet cabling is made with non-toxic materials?
A. FDDI cabling
B. PVC UTP cabling
C. coaxial cabling
D. Plenum STP cabling
Answer: D
Section: (none)
QUESTION 150
Which of the following is an acceptable cleaning agent for cleaning the LCD on a laptop/notebook or flat
screen monitor?
A. ammonia
B. ethyl alcohol
C. disposable LCD cleaning pads
D. acetone
iteLearning
Answer: C
Section: (none)
QUESTION 151
Answer: C
Section: (none)
QUESTION 152
A. data parity
B. analog loop back
Answer: B
Section: (none)
QUESTION 153

Answer: D
Section: (none)
QUESTION 154
to be replaced?
iteLearning
A. power supply
B. CMOS chip
C. motherboard
D. CMOS battery
Answer: D
Section: (none)
QUESTION 155
A. back up the system's data

Answer: B
Section: (none)
QUESTION 156

B. motherboard
C. RAMDAC
Answer: D
Section: (none)
QUESTION 157
problem?

Answer: A
Section: (none)
iteLearning
QUESTION 158

C. FESs
D. BEMs
Answer: B
Section: (none)
QUESTION 159

Answer: C
Section: (none)
QUESTION 160
Answer: D
Section: (none)
QUESTION 161
iteLearning
Answer: D
Section: (none)
QUESTION 162
Answer: B
Section: (none)
QUESTION 163

Answer: A
Section: (none)
QUESTION 164
A. CPUs
B. monitors
C. printers
D. memory chips
Answer: AD
Section: (none)
QUESTION 165
iteLearning
(Select TWO)
A. power cord
B. telephone cord
C. mouse
D. keyboard
Answer: AB
Section: (none)
QUESTION 166
disk on a 32X CD-ROM drive and it reads correctly. What is the cause
of this problem?
Answer: C
Section: (none)
QUESTION 167

B. motherboard
C. RAMDAC
Answer: D
Section: (none)
QUESTION 168

C. FESs
D. BEMs
iteLearning
Answer: B
Section: (none)
QUESTION 169
A. data parity
B. analog loop back
Answer: B
Section: (none)
QUESTION 170
to be replaced?
A. power supply
B. CMOS chip
C. motherboard
D. CMOS battery
Answer: D
Section: (none)
QUESTION 171
problem?

Answer: A
Section: (none)
QUESTION 172
iteLearning
Answer: D
Section: (none)
QUESTION 173
An A+ Certified Technician MUST do an install on a Windows XP system
from the distribution CD. However, the system does not boot from this CD. What is the MOST likely cause
of this problem?
Answer: D
Section: (none)
QUESTION 174

Answer: C
Section: (none)
QUESTION 175

Answer: B
Section: (none)
iteLearning
QUESTION 176
A. 168 pin
B. 172 pin
C. 180 pin
D. 184 pin
Answer: AD
Section: (none)
QUESTION 177
A. 72
B. 84
C. 186
D. 168
Answer: D
Section: (none)
QUESTION 178
A. PING
B. IPCONFIG
C. NETSTAT
D. NBTSTAT
Answer: A
Section: (none)
QUESTION 179
A. 1
B. 2
C. 6
D. 8
iteLearning
Answer: A
Section: (none)
QUESTION 180

Answer: B
Section: (none)
QUESTION 181

Answer: AB
Section: (none)
QUESTION 182
A. It is toxic.
Answer: D
Section: (none)
QUESTION 183
A. USB 2.0
iteLearning
B. FireWire
C. Serial
D. Parallel
Answer: D
Section: (none)
QUESTION 184

Answer: B
Section: (none)
QUESTION 185

Answer: B
Section: (none)
QUESTION 186
A. IR (Infrared)
D. Wireless
Answer: C
Section: (none)
iteLearning
QUESTION 187

Answer: C
Section: (none)
QUESTION 188
A. full duplex
B. half duplex
C. bi-directional
Answer: B
Section: (none)
QUESTION 189
A. Thinnet
B. UTP CAT5
C. fiber optic
D. Thicknet
Answer: B
Section: (none)
QUESTION 190
A. CAT3
B. CAT4
C. CAT5
D. CAT6
Answer: D
Section: (none)
iteLearning
QUESTION 191
A. BNC
B. STP
C. AUI
D. RG-58
Answer: C
Section: (none)
QUESTION 192
A. 4 Mbps
B. 10 Mbps
C. 16 Mbps
D. 100 Mbps
Answer: BD
Section: (none)
QUESTION 193

Answer: B
Section: (none)
QUESTION 194
B. point to point
C. cellular
D. mesh
iteLearning
Answer: A
Section: (none)
QUESTION 195
time?
A. multi mode
B. half duplex
C. full duplex
D. peer-to-peer
Answer: C
Section: (none)
QUESTION 196
A. Internet gaming
B. large downloads
C. teleconferencing
Answer: B
Section: (none)
QUESTION 197
A. Laser printer
B. network hub
C. monitor
D. WAP
E. external modem
Answer: A
Section: (none)
QUESTION 198
iteLearning
A. 1
B. 2
C. 15
D. 7
Answer: D
Section: (none)
QUESTION 199
desk?
A. CRT
B. LCD
C. Kiosk
D. LED
Answer: B
Section: (none)
QUESTION 200
(Select TWO)

Answer: BC
Section: (none)
QUESTION 201
A. Modem
B. Resources
C. Driver
D. Advanced
Answer: B
Section: (none)
iteLearning
QUESTION 202
A. 80 wire cable
B. 40 wire cable
Answer: AC
Section: (none)
QUESTION 203

Answer: C
Section: (none)
QUESTION 204
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 8
Answer: C
Section: (none)
QUESTION 205
iteLearning
Answer: C
Section: (none)
QUESTION 206
A. center point
B. airbox
D. access point
Answer: D
Section: (none)
QUESTION 207
A. CMOS
B. RAM
C. encoded memory
D. virtual memory
Answer: B
Section: (none)
QUESTION 208
A. sector
B. cylinder
C. track
D. head
Answer: A
Section: (none)
iteLearning
QUESTION 209
A. RAID Level 0
B. RAID Level 5
C. RAID Level 1
Answer: AC
Section: (none)
QUESTION 210
A. chipset
B. Data Bus
C. system BIOS
D. IDE controller
Answer: C
Section: (none)
QUESTION 211
A. IEEE 1394a
B. Serial ATA
C. USB 1.1
D. USB 2.0
Answer: D
Section: (none)
QUESTION 212

iteLearning
Answer: A
Section: (none)
QUESTION 213

Answer: B
Section: (none)
QUESTION 214
A. SCSI connector
C. Serial connector
Answer: B
Section: (none)
QUESTION 215
A client has a computer running Windows XP, 128 MB of RAM, 2.4 GHz
processor, an 80 GB hard drive and is using a USB scanner to scan images. The client complains that the
processing of the scanned images seems to take a long time. Which action would improve performance
the MOST?

Answer: A
Section: (none)
QUESTION 216
iteLearning
Answer: ABE
Section: (none)
QUESTION 217

Answer: D
Section: (none)
QUESTION 218
Answer: D
Section: (none)
QUESTION 219

Answer: C
iteLearning
Section: (none)
QUESTION 220

C. SSID and WEP
Answer: C
Section: (none)
QUESTION 221
A. monitor
B. Laser printer
C. Ink Jet printer
D. external modem
Answer: B
Section: (none)
QUESTION 222

Answer: C
Section: (none)
QUESTION 223
iteLearning
Answer: C
Section: (none)
QUESTION 224
A. Type I
B. Type II
C. Type III
D. Type IV
Answer: B
Section: (none)
QUESTION 225
Which two of the following can cause a Laser Jet printer to print too light?
(Select TWO)
A. too much humidity in the air

B. malfunctioning transfer corona
C. printing on wrong side of paper
D. duplex mechanism inside printer
E. low toner
Answer: BE
Section: (none)
QUESTION 226
When installing an IDE CD Writer in a PC, which BEST practice should be followed when backing up
files?
A. put the IDE CD-ROM on a 34 pin cable

B. add memory to the PC
C. put the IDE CD writer and IDE hard drive on separate cables
D. verify that the IDE devices all run at the same speed
Answer: C
Section: (none)
iteLearning
QUESTION 227
Where is the BIOS information stored?
A. CPU
B. CMOS
C. dynamic memory
D. hard drive
Answer: B
Section: (none)
QUESTION 228
Which of the following is a type of connector for fiber optic cables?
A. AUI
B. RJ-45
C. SC
D. BNC
Answer: C
Section: (none)
QUESTION 229
Where does the Level 1 Cache memory reside?
A. on the motherboard in cache chip sockets

B. inside the CPU
C. in the BIOS
D. in RAM
Answer: B
Section: (none)
QUESTION 230
Which printing technology is also known as phase-change technology?
A. Dot Matrix
B. Ink Dispersion
C. Laser
D. Solid Ink
iteLearning
Answer: D
Section: (none)
QUESTION 231
On which layer do routable protocols function?
A. Layer 1
B. Layer 2
C. Layer 3
D. Layer 5
E. Layer 6
Answer: C
Section: (none)
QUESTION 232
What differentiates an ATA 33 cable from an ATA 66 cable?
A. cable color
B. cable pinout
C. twists in the cable
D. number of wires
Answer: D
Section: (none)
QUESTION 233
A laptop computer has a fully charged lithium-ion battery that is supposed to have three hours of run time.
When the laptop is running on a fully charged battery, it shuts down in less than one hour. What is the
MOST likely cause of this problem?
A. The battery is worn out and should be replaced.

B. The battery should be recharged for more than three hours.
C. The external mouse and monitor are draining the battery.
D. The empty PCMCIA Ports should be turned off.
Answer: A
Section: (none)
QUESTION 234
Periodically, a computer reboots spontaneously after start up. At other times the computer does not boot
at all. This occurs even if no applications are running. What is the MOST likely source of this problem?
iteLearning
A. BIOS
B. hard drive
C. USB device
D. power supply
Answer: D
Section: (none)
QUESTION 235
Which two types of memory are typically required in pairs? (Select TWO)
A. 72 pin SIMM
B. 168 pin DIMM
C. 184 pin DDR SDRAM
D. RDRAM RIMM
Answer: AD
Section: (none)
QUESTION 236
After installing a new floppy disk drive, the floppy drive does not function.
What are two possible causes of the problem? (Select TWO)
A. bad drive
B. operating system conflict
C. bad device driver
D. loose cable
Answer: AD
Section: (none)
QUESTION 237
What should be done before installing a PCMCIA NIC (network interface card) in a laptop computer?
A. upgrade firmware
B. install NIC drivers from the CD
C. download the current driver and documentation from the manufacturer
D. install TCP/IP services
Answer: C
Section: (none)
iteLearning
QUESTION 238
Which two of the following are SCSI implementations? (Select TWO)
A. 2-bit SCSI 2
B. 32-bit SCSI 3
C. 16-bit Fast/Wide
D. 8-bit standard SCSI
Answer: CD
Section: (none)
QUESTION 239
Which process rearranges hard drive data so files are stored in consecutive sectors?
A. defragmenting
B. Scandisk
C. degaussing
D. disk compression
Answer: A
Section: (none)
QUESTION 240
An IDE Slave hard drive is added to the Primary IDE controller on a Windows 2000 system. The new drive
does appear in BIOS but does NOT appear in Windows Explorer.
What is a possible cause of the problem?
A. The hard drive is not partitioned or formatted.

B. The hard drive is formatted, but does not have a drive letter assigned to it.
C. The proper drivers are not installed.
D. The two IDE hard drives do not run at the same speed.
Answer: A
Section: (none)
QUESTION 241
A. Internet gaming
B. large downloads
C. teleconferencing
iteLearning
Answer: B
Section: (none)
QUESTION 242
B. point to point
C. cellular
D. mesh
Answer: A
Section: (none)
QUESTION 243

Answer: C
Section: (none)
QUESTION 244
A. full duplex
B. half duplex
C. bi-directional
Answer: B
Section: (none)
QUESTION 245
iteLearning
A. BNC
B. STP
C. AUI
D. RG-58
Answer: C
Section: (none)
QUESTION 246
A. 4 Mbps
B. 10 Mbps
C. 16 Mbps
D. 100 Mbps
Answer: BD
Section: (none)
QUESTION 247
A. IR (Infrared)
D. Wireless
Answer: C
Section: (none)
QUESTION 248
time?
A. multi mode
B. half duplex
C. full duplex
D. peer-to-peer
Answer: C
Section: (none)
iteLearning
QUESTION 249
A. CAT3
B. CAT4
C. CAT5
D. CAT6
Answer: D
Section: (none)
QUESTION 250

Answer: B
Section: (none)
QUESTION 251
A. Thinnet
B. UTP CAT5
C. fiber optic
D. Thicknet
Answer: B
Section: (none)
QUESTION 252

Answer: B
Section: (none)
iteLearning
QUESTION 253

Answer: B
Section: (none)
QUESTION 254
A. It is toxic.
Answer: D
Section: (none)
QUESTION 255
A. USB 2.0
B. FireWire
C. Serial
D. Parallel
Answer: D
Section: (none)
QUESTION 256

C. FESs
D. BEMs
iteLearning
Answer: B
Section: (none)
QUESTION 257
Answer: D
Section: (none)
QUESTION 258

B. motherboard
C. RAMDAC
Answer: D
Section: (none)
QUESTION 259
to be replaced?
A. power supply
B. CMOS chip
C. motherboard
D. CMOS battery
Answer: D
Section: (none)
QUESTION 260
iteLearning

Answer: C
Section: (none)
QUESTION 261

Answer: B
Section: (none)
QUESTION 262

Answer: D
Section: (none)
QUESTION 263
A. data parity
B. analog loop back
Answer: B
Section: (none)
iteLearning
QUESTION 264
A defective CD-ROM drive is replaced with a new CD-ROM drive. The new
CD-ROM drive is able to read any CD that it accesses, but music CDs do not play music. What is the
MOST likely cause of this problem?

Answer: A
Section: (none)
QUESTION 265
Answer: C
Section: (none)
QUESTION 266
Answer: B
Section: (none)
QUESTION 267
iteLearning
Answer: D
Section: (none)
QUESTION 268

Answer: A
Section: (none)
QUESTION 269
(Select TWO)
A. power cord
B. telephone cord
C. mouse
D. keyboard
Answer: AB
Section: (none)
QUESTION 270
A. CPUs
B. monitors
C. printers
D. memory chips
Answer: AD
Section: (none)
iteLearning
QUESTION 271

Answer: B
Section: (none)
QUESTION 272
A. 168 pin
B. 172 pin
C. 180 pin
D. 184 pin
Answer: AD
Section: (none)
QUESTION 273
A. 72
B. 84
C. 186
D. 168
Answer: D
Section: (none)
QUESTION 274

Answer: AB
Section: (none)
iteLearning
QUESTION 275
A. 1
B. 2
C. 6
D. 8
Answer: A
Section: (none)
QUESTION 276
A. PING
B. IPCONFIG
C. NETSTAT
D. NBTSTAT
Answer: A
Section: (none)
QUESTION 277
Which two of the following are routable protocols? (Select TWO)
A. IEEE
B. IPX/SPX
C. AppleTalk
D. NetBEUI
Answer: BC
Section: (none)
QUESTION 278
A user wants to upgrade a computer system using two 256 MB PC 800 RIMM, to have 1024 MB total
capacity. Which of the following would be the preferred memory upgrade?
A. add one 512 MB PC 3200 RIMM

B. add one 512 MB PC 800 RIMM
C. add two 256 MB PC 3200 RIMM
D. add two 256 MB PC 800 RIMM
iteLearning
Answer: D
Section: (none)
QUESTION 279
What is the name of the process that Laser printers use to produce a printed image?
A. Laser Writing
B. Micro Laser Printing
C. Electro Photographic
D. Ink Jet Laser Photographic
Answer: C
Section: (none)
QUESTION 280
What is the most common method of communication from one PDA (personal digital assistant) to another
PDA?
A. IR (Infrared)
B. IEEE 1284
C. RS-232
D. IEEE 1394
Answer: A
Section: (none)
QUESTION 281
Which interface provides the fastest communication between a computer and a printer?
A. 10BaseT Ethernet
B. Parallel
C. Serial
D. USB 2.0
Answer: D
Section: (none)
QUESTION 282
What does a "601" error during POST indicate?
A. hard drive error
iteLearning
B. floppy drive error
C. network boot problem
D. defective power supply
Answer: B
Section: (none)
QUESTION 283
A monitor displays a patch of color in a particular spot. The distortion is especially visible with an all white
screen. What maintenance step should a technician try FIRST?
A. degauss the monitor

B. adjust the screen resolution
C. change the color depth
D. clean the screen with soapy water
Answer: A
Section: (none)
QUESTION 284
A technician installs two ATA 100 drives as Master/Slave on the same ATA Port. Drive 1 is installed first
and then drive 2. BIOS does not autodetect either drive. Which of the following would be the NEXT logical
step to take in troubleshooting the problem?
A. replace drive 1
B. set drive 1 jumper to Master-only drive and drive 2 jumper to Cable Select
C. make the CD-ROM drive the Slave
D. set drive 1 jumper to Master and drive 2 jumper to Slave
Answer: D
Section: (none)
QUESTION 285
Where should a technician place termination(s) on a SCSI Bus with one internal hard drive and one
external CD-ROM drive?
A. the hard drive only

B. the SCSI interface card
C. both the hard drive and CD-ROM drive
D. the SCSI card, hard drive, and CD-ROM drive
Answer: C
Section: (none)
iteLearning
QUESTION 286
Which cable specification is legally required in ceilings and floor spaces with open HVAC returns?
A. STP
B. UTP
C. PVC
D. Plenum
Answer: D
Section: (none)
QUESTION 287
What is the significant function of DMA?
A. transfers data without constant CPU involvement

B. directs security of data stored in memory
C. expands the capacity of usable memory
D. stores the Address Frame table
Answer: A
Section: (none)
QUESTION 288
A newly assembled PC hangs on POST when testing the keyboard. Which two of the following are the
MOST likely causes of this problem? (Select TWO)
A. BIOS settings for keyboard are not set.

B. The keyboard is not plugged in completely.
C. Drivers for the keyboard are not installed.
D. The keyboard is connected to the wrong port.
Answer: BD
Section: (none)
QUESTION 289
Which of the following is a type of CPU socket?
A. ZIF
B. PCI
C. ISA
D. AGP
iteLearning
Answer: A
Section: (none)
QUESTION 290
What enables hot swap capability for a laptop PC Card?
A. PnP (plug and play) BIOS

B. CardBus Socket Services
C. Software RAID support
D. the Ejector button for the PC card slot
Answer: B
Section: (none)
QUESTION 291
A technician just installed a new internal DVD-RW. The computer was working fine before the installation,
but now the computer does not boot to the hard drive. What should be done FIRST to resolve the
problem?
A. flash or upgrade the BIOS

B. flash the DVD-RW
C. add the CD-RW in BIOS
D. check the cable arrangement and jumper settings on the DVD-RW
Answer: D
Section: (none)
QUESTION 292
Which two factors should be considered before replacing a computer's power supply? (Select TWO)
A. color sequence on the motherboard power supply connector

B. type and number of supply connections
C. support for international power supply voltages above 241v
D. total wattage of power supply
Answer: BD
Section: (none)
QUESTION 293
iteLearning
A. RAID Level 0
B. RAID Level 5
C. RAID Level 1
Answer: AC
Section: (none)
QUESTION 294

Answer: A
Section: (none)
QUESTION 295
Answer: D
Section: (none)
QUESTION 296
A. CMOS
B. RAM
C. encoded memory
D. virtual memory
Answer: B
Section: (none)
iteLearning
QUESTION 297
A. monitor
B. Laser printer
C. Ink Jet printer
D. external modem
Answer: B
Section: (none)
QUESTION 298
A. Modem
B. Resources
C. Driver
D. Advanced
Answer: B
Section: (none)
QUESTION 299

C. SSID and WEP
Answer: C
Section: (none)
QUESTION 300
desk?
A. CRT
iteLearning
B. LCD
C. Kiosk
D. LED
Answer: B
Section: (none)
QUESTION 301

Answer: C
Section: (none)
QUESTION 302

Answer: C
Section: (none)
QUESTION 303

Answer: D
Section: (none)
iteLearning
QUESTION 304

Answer: B
Section: (none)
QUESTION 305

Answer: C
Section: (none)
QUESTION 306
A. Type I
B. Type II
C. Type III
D. Type IV
Answer: B
Section: (none)
QUESTION 307
A. sector
B. cylinder
C. track
D. head
iteLearning
Answer: A
Section: (none)
QUESTION 308

Answer: ABE
Section: (none)
QUESTION 309
A. IEEE 1394a
B. Serial ATA
C. USB 1.1
D. USB 2.0
Answer: D
Section: (none)
QUESTION 310
A. Laser printer
B. network hub
C. monitor
D. WAP
E. external modem
Answer: A
Section: (none)
QUESTION 311
iteLearning

Answer: C
Section: (none)
QUESTION 312
(Select TWO)

Answer: BC
Section: (none)
QUESTION 313
A. 80 wire cable
B. 40 wire cable
Answer: AC
Section: (none)
QUESTION 314

Answer: C
iteLearning
Section: (none)
QUESTION 315
A. 1
B. 2
C. 15
D. 7
Answer: D
Section: (none)
QUESTION 316
A. center point
B. airbox
D. access point
Answer: D
Section: (none)
QUESTION 317
A. chipset
B. Data Bus
C. system BIOS
D. IDE controller
Answer: C
Section: (none)
QUESTION 318
iteLearning
Answer: A
Section: (none)
QUESTION 319
A. SCSI connector
C. Serial connector
Answer: B
Section: (none)
QUESTION 320
A technician is asked to secure the data on a PC against hardware failure.
The technician wants to do this through a RAID controller. The technician has three hard drives and if one
fails, all the data MUST still be accessible. Which RAID should the technician set up that has the MOST
MB available space?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 8
Answer: C
Section: (none)
QUESTION 321
What is the standard DMA channel for the floppy drive?
A. 0
B. 1
C. 2
D. 5
Answer: C
Section: (none)
iteLearning
QUESTION 322
A customer's monitor recently developed a wavy distorted image. There are no new electronic devices
near the monitor. What is the best way to identify the source of the problem?
A. degauss the monitor

B. reboot the computer
C. replace the monitor
D. install additional video memory
E. replace the DB15 and power cables
Answer: A
Section: (none)
QUESTION 323
Which two of the following are removable adapter standards for laptop computers? (Select TWO)
A. EISA
B. Card Bus
C. MCA
D. PCMCIA
Answer: BD
Section: (none)
QUESTION 324
Which two need to be set up on SCSI drives? (Select TWO)
A. SCSI ID
B. voltage
C. terminators
D. cable position
Answer: AC
Section: (none)
QUESTION 325
After replacing a nonfunctioning keyboard with a known good one, the new one is still not recognized by
the system. What is a possible cause of this problem?
A. Setup is not run.

B. The processor is overheating.
C. The BIOS needs to be flashed.
iteLearning
D. The system board is malfunctioning.
Answer: D
Section: (none)
QUESTION 326
Which two of the following can be considered Wireless network types? (Select TWO)
A. ISDN
B. IDA Network
C. HomeRF (Home Radio Frequency) Network
D. WiFi Network
Answer: CD
Section: (none)
QUESTION 327
What is efragmenting a hard drive?
A. copying all data to a different hard drive and back again

B. reformatting the hard drive and restoring all data
C. regrouping the data on the hard drive, one cluster at at time
D. moving frequently used files to the fast outer ring of the hard drive
Answer: C
Section: (none)
QUESTION 328
When installing a replacement processor and heatsink into a computer, what should be applied to the
processor before attaching the heatsink?
A. epoxy adhesive
B. thermal compound grease
C. CPU cleaner paste
D. white glue
Answer: B
Section: (none)
QUESTION 329
What are two possible ways to print a printer self test page? (Select TWO)
iteLearning
B. through the Operator Panel on the printer
E. through Properties of the Printer Settings
Answer: BE
Section: (none)
QUESTION 330
When describing a monitor, a .28 dot pitch indicates the:
A. pixel is .28 cm wide.

B. pixel is 28 mm wide.
C. pixels are .28 cm apart.
D. pixels are .28 mm apart.
Answer: D
Section: (none)
QUESTION 331
Which of the following is a possible Pentium II processor speed?
A. 66 MHz
B. 150 MHz
C. 300 MHz
D. 1.2 GHz
Answer: C
Section: (none)
QUESTION 332
A user complains that the time on their PC keeps resetting. What is the MOST likely reason for this?
A. Time synchronization is not set.

B. The CMOS battery needs replacement.
C. The motherboard's ROM chip is failing.
D. BIOS time settings are incorrect.
Answer: B
Section: (none)
iteLearning
QUESTION 333
How many print head pins are there on a letter quality Dot Matrix printer?
A. 9
B. 15
C. 24
D. 25
Answer: C
Section: (none)
QUESTION 334
Which cable type does 1000BaseT use?
A. CAT 5
B. CAT 3
C. CAT 6
D. 30 micron fiber optic cable
Answer: C
Section: (none)
QUESTION 335
A customer complains that a computer shuts down after a few minutes of operation. The technician
verifies the power supply is working correctly. Which of the following is the NEXT component the
technician should check?
A. CPU cooling fan

B. RAM
C. IDE hard drives
D. CMOS battery
Answer: A
Section: (none)
QUESTION 336
What is the capacity of a RAM module containing 64 chips with a capacity of 16 MB each?
A. 64 MB
B. 128 MB
C. 256 MB
D. 512 MB
iteLearning
Answer: B
Section: (none)
QUESTION 337
A. 1
B. 2
C. 6
D. 8
Answer: A
Section: (none)
QUESTION 338

Answer: B
Section: (none)
QUESTION 339
A. 168 pin
B. 172 pin
C. 180 pin
D. 184 pin
Answer: AD
Section: (none)
QUESTION 340
A. 72
iteLearning
B. 84
C. 186
D. 168
Answer: D
Section: (none)
QUESTION 341

Answer: AB
Section: (none)
QUESTION 342
A. PING
B. IPCONFIG
C. NETSTAT
D. NBTSTAT
Answer: A
Section: (none)
QUESTION 343
A. USB 2.0
B. FireWire
C. Serial
D. Parallel
Answer: D
Section: (none)
QUESTION 344
iteLearning

Answer: B
Section: (none)
QUESTION 345
A. It is toxic.
Answer: D
Section: (none)
QUESTION 346

Answer: B
Section: (none)
QUESTION 347

Answer: D
Section: (none)
iteLearning
QUESTION 348
desk?
A. CRT
B. LCD
C. Kiosk
D. LED
Answer: B
Section: (none)
QUESTION 349

C. SSID and WEP
Answer: C
Section: (none)
QUESTION 350
A. RAID Level 0
B. RAID Level 5
C. RAID Level 1
Answer: AC
Section: (none)
QUESTION 351
A. Type I
B. Type II
C. Type III
D. Type IV
iteLearning
Answer: B
Section: (none)
QUESTION 352
A. Modem
B. Resources
C. Driver
D. Advanced
Answer: B
Section: (none)
QUESTION 353
Answer: D
Section: (none)
QUESTION 354
A. SCSI connector
C. Serial connector
Answer: B
Section: (none)
QUESTION 355
iteLearning
Answer: C
Section: (none)
QUESTION 356
A. chipset
B. Data Bus
C. system BIOS
D. IDE controller
Answer: C
Section: (none)
QUESTION 357

Answer: ABE
Section: (none)
QUESTION 358
A. CMOS
B. RAM
C. encoded memory
D. virtual memory
Answer: B
Section: (none)
iteLearning
QUESTION 359

Answer: A
Section: (none)
QUESTION 360
(Select TWO)

Answer: BC
Section: (none)
QUESTION 361
A. Laser printer
B. network hub
C. monitor
D. WAP
E. external modem
Answer: A
Section: (none)
QUESTION 362
iteLearning
Answer: B
Section: (none)
QUESTION 363
A. center point
B. airbox
D. access point
Answer: D
Section: (none)
QUESTION 364

Answer: A
Section: (none)
QUESTION 365
A. sector
B. cylinder
C. track
D. head
Answer: A
Section: (none)
iteLearning
QUESTION 366
through a RAID controller. The technician has three hard drives and if
one fails, all the data MUST still be accessible. Which RAID should the technician set up that has the
MOST MB available space?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 8
Answer: C
Section: (none)
QUESTION 367

Answer: C
Section: (none)
QUESTION 368
A. 1
B. 2
C. 15
D. 7
Answer: D
Section: (none)
QUESTION 369
A. monitor
iteLearning
B. Laser printer
C. Ink Jet printer
D. external modem
Answer: B
Section: (none)
QUESTION 370

Answer: C
Section: (none)
QUESTION 371

Answer: C
Section: (none)
QUESTION 372

Answer: C
Section: (none)
iteLearning
QUESTION 373
A. 80 wire cable
B. 40 wire cable
Answer: AC
Section: (none)
QUESTION 374
A. IEEE 1394a
B. Serial ATA
C. USB 1.1
D. USB 2.0
Answer: D
Section: (none)
QUESTION 375
problem?

Answer: A
Section: (none)
QUESTION 376
A. data parity
B. analog loop back
iteLearning
Answer: B
Section: (none)
QUESTION 377

C. FESs
D. BEMs
Answer: B
Section: (none)
QUESTION 378

Answer: B
Section: (none)
QUESTION 379

Answer: D
Section: (none)
QUESTION 380
iteLearning
Answer: D
Section: (none)
QUESTION 381
to be replaced?
A. power supply
B. CMOS chip
C. motherboard
D. CMOS battery
Answer: D
Section: (none)
QUESTION 382

B. motherboard
C. RAMDAC
Answer: D
Section: (none)
QUESTION 383
A customer receives a CD-RW disk from a computer vendor. The customer
tries to read the disk in a computer with a 4X CD-ROM drive and is unable to read any information. The
customer tries the CD-RW disk on a 32X CD-ROM drive and it reads correctly. What is the cause of this
problem?
iteLearning
Answer: C
Section: (none)
QUESTION 384

Answer: C
Section: (none)
QUESTION 385
(Select TWO)
A. power cord
B. telephone cord
C. mouse
D. keyboard
Answer: AB
Section: (none)
QUESTION 386

Answer: D
Section: (none)
QUESTION 387
iteLearning
Answer: A
Section: (none)
QUESTION 388
A. CPUs
B. monitors
C. printers
D. memory chips
Answer: AD
Section: (none)
QUESTION 389
Answer: B
Section: (none)
QUESTION 390
A. full duplex
B. half duplex
C. bi-directional
Answer: B
Section: (none)
iteLearning
QUESTION 391
A. Thinnet
B. UTP CAT5
C. fiber optic
D. Thicknet
Answer: B
Section: (none)
QUESTION 392
A. 4 Mbps
B. 10 Mbps
C. 16 Mbps
D. 100 Mbps
Answer: BD
Section: (none)
QUESTION 393
A. CAT3
B. CAT4
C. CAT5
D. CAT6
Answer: D
Section: (none)
QUESTION 394
time?
A. multi mode
B. half duplex
C. full duplex
D. peer-to-peer
iteLearning
Answer: C
Section: (none)
QUESTION 395

Answer: C
Section: (none)
QUESTION 396
A. IR (Infrared)
D. Wireless
Answer: C
Section: (none)
QUESTION 397
A. BNC
B. STP
C. AUI
D. RG-58
Answer: C
Section: (none)
QUESTION 398
A. Internet gaming
B. large downloads
iteLearning
C. teleconferencing
Answer: B
Section: (none)
QUESTION 399

Answer: B
Section: (none)
QUESTION 400
B. point to point
C. cellular
D. mesh
Answer: A
Section: (none)
iteLearning

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CompTIA.CertifyMe.220-301.v2.18.by.Certblast.

A+ CORE HARDWARE(2003 Objectives)

CertifyMe - King of Computer Certification

Other CertifyMe products

A. The audio cable is not connected to the drive.

A. back up the system data

A. confirm the repair

A. SMDs (surface mounted devices)

A. check for a faulty IDE cable

A. ESD (electrostatic discharge)

A. The printer cable is not bi-directional.

A. reset the printer cable

A. EDO RAM is faster.

A. remove all peripherals and reinstall them one at a time

A. installing a larger hard drive

A. check the cabling, jumpers, and Master/Slave designation of the drives

A. configure both drives as Slave

A. The floppy cable is bad.

A. at home digital signal length

A. 82 feet (25 meters)

A. Date and time are maintained.

A. reboot the user's computer and reprint the job

A. by inserting special test paper

A. red wires together.

A. improved CD-ROM performance

A. mode and transmission rate

A. touching the system chassis while the power cord is unplugged

A. a +5VDC 4 pin connector

A. adding RAM to the computer

A. Each channel can have two Masters and two Slaves.

A. two Type II PCMCIA cards

A. Installed, Cable Select - added, Slave

A. RJ-11 and RJ-45 are the same.

A. There are too many jumpers on the drive.

A. upgrading system memory to 256 MB

A. thermal expansion and contraction

A. to prevent bureaucratic oversight

A. reboot the user's computer and reprint the job

A. by inserting special test paper

A. 82 feet (25 meters)

A. at home digital signal length

A. to prevent bureaucratic oversight

A. thermal expansion and contraction

A. RJ-11 and RJ-45 are the same.

A. red wires together.

A. improved CD-ROM performance

A. adding RAM to the computer

A. touching the system chassis while the power cord is unplugged

A. two Type II PCMCIA cards

A. Each channel can have two Masters and two Slaves.

A. a +5VDC 4 pin connector

A. mode and transmission rate

A. There are too many jumpers on the drive.

A. upgrading system memory to 256 MB

A. Installed, Cable Select - added, Slave

A. Date and time are maintained.

A. remove the CMOS battery for 10 to 15 seconds

A. configure all default CMOS settings

A. An AGP 1x to 4x adapter is required to make this work.

A. add memory to the network print server

A. remove the system mouse

A. the motherboard not supporting the processor

A. confirm the repair

A. back up the system's data

Hardware Questions&Answers

Hardware Questions&Answers