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Goods and Services Tax Network, New Delhi

REQUEST FOR PROPOSAL (RFP) FOR SELECTION OF MANAGED SERVICE PROVIDER (MSP) TO OPERATE AND MANAGE TAX INFORMATION EXCHANGE SYSTEM (TINXSYS)

VOLUME-2 of 3

RFP No: GSTN/

10 th June 2018

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Contents

Table of Contents

ABBREVIATION

 

4

List of Tables

.........................................................................................................................................

5

1.

TINXSYS

Project Background

6

2.

TINXSYS - Overview

6

2.1

Statistics ....................................................................................................................................................

8

2.2

Geographical scope

9

3.

Stakeholders

............................................................................................................................

11

4.

Scope of Work

11

4.1

Transition of TINXSYS application

11

4.2

Operations and maintenance of TINXSYS application

 

12

4.3

Change & Enhancements in TINXSYS System

(SD team to confirm) .........................................................

12

 
4.4
4.4

Preparation of Manuals & submission of reports to GSTN (SD team to confirm)

....................................

12

4.5

Asset Management .................................................................................................................................

13

4.6
4.6

Enhancement of WEB SERVICES (SD team to confirm)

 

14

 
5.
5.

Overview of TINXSYS APPLICATION (SD team to comfirm)

 

16

5.1

Dealer Verification Module .....................................................................................................................

16

5.2

File Upload Module

................................................................................................................................

17

5.3

Statutory Form Verification Module

17

5.4

MIS Report Module

................................................................................................................................

17

5.5

Web Services Architecture

17

5.6
5.6

Technology Stack TINXSYS (SD to confirm)

 

18

6.

Project phases, Deliverables & Timelines

 

19

[Type here] Contents Table of Contents ABBREVIATION 4 List of Tables ......................................................................................................................................... 5 1. TINXSYS –

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  • 6.1 Transition Phase

.....................................................................................................................................

19

  • 6.2 Operations & Maintenance phase

21

  • 7. Payments

23

  • 7.1 Payment Schedule

23

 
  • 7.2 Payment terms & conditions:

23

  • 7.3 Travel Payments

23

  • 8. Knowledge Transfer & Exit Management

24

  • 8.1 Transfer of Assets

...................................................................................................................................

24

  • 8.2 Cooperation and provision of information

24

  • 8.3 Confidential information, security and

26

  • 8.4 Employees

26

  • 8.5 Transfer of certain agreements

26

  • 8.6 Rights of access premises

26

  • 8.7 General obligations of the MSP

27

  • 8.8 Exit management plan

27

  • 9. Key Personnel

..........................................................................................................................

28

  • 10. Service Level Agreement (SLA)

31

  • 10.1 SLA NOTES

..............................................................................................................................................

36

  • 10.2 Annexure I SLA Calculation & Measurement

37

  • 11. TINXSYS-Existing Bill Of Material (DC, DR)

...................................................................

66

  • 12. ANNEXURE FORMAT FOR CHANGE CONTROL NOTICE

67

[Type here] 6.1 Transition Phase ..................................................................................................................................... 19 6.2 Operations & Maintenance phase 21 7. Payments 23

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ABBREVIATION

The following table provides abbreviations used in this RFP.

Abbreviation

Description

AMC

Annual Maintenance Charge

ATS

Annual Technical Support

CTDs

Commercial Tax Departments

DC

Data Center

DRC

Disaster Recover Center

EC

Empowered Committee of State Finance Ministers

GST

Goods and Services Tax

GUI

Graphical User Interface

GSTN

Goods AND Services Tax Network

H/W

Hardware

IDE

Integrated Development Environment

JSP

Java Server Pages

JDBC / ODBC

Java database connectivity / Open Database Connectivity

MSA

Master Service Agreement (part of Vol. III of the RFP)

MSP

Managed Service Provider

OEM

Original Equipment Manufacturer

ORM

Object Relational Mapping

PL / SQL

Procedural Language/Structured Query Language

PMU

Project Monitoring Unit

SPV

Special Purpose Vehicle

S/W

Software

SLA

Service level agreement

SPoC

Single Point of Contact

TINXSYS

Tax Information Exchange System

UTs

Union Territories

[Type here] ABBREVIATION The following table provides abbreviations used in this RFP. Abbreviation AMC Annual Maintenance

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List of Tables

The following table are described in this RFP.

Table No

Description

Table 1

TINXSYS Vital Statistics

Table 2

Geographical scope

Table 3

TINXSYS Reports List GSTN

Table 4

List of States / UT issuing online Statutory Forms

Table 5

Type of reports

Table 6

Technology Stack TINXSYS

Table 7

List of tools and products that are used for deployment of the TINXSYS Application

Table 8

Transition Phase Deliverables & Reports

Table 9

Operations & Maintenance phase Deliverables & Reports

Table 11

Resource Requirements

Table 11

Service Level Agreement(SLA)

Table 12

SLA Calculation & Measurement

Table 13

Existing Bill Of Material Data Centre

Table 14

DR site on Wipro cloud at GNDC

Table 15

Software Asset Details at Data Center

Table 16

TINXSYS ISP Links at DC/DR

[Type here] List of Tables The following table are described in this RFP. Description Table 1

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  • 1. TINXSYS Project Background

Tax Information Exchange System (TINXSYS) is a centralized exchange of all interstate dealers spread across the various States and Union territories of India. TINXSYS is an exchange and repository of interstate transactions taking place among various States and Union Territories. TINXSYS will help the Commercial Tax Departments of various States and Union Territories to effectively monitor the interstate trade.

TINXSYS is used by any dealer to verify the counter party interstate dealer in any other State. Apart from dealer verification Commercial Tax Department officials uses TINXSYS for verification of central Statutory Forms issued by other State Commercial Tax Departments and submitted to them by the dealers in

support of the claim for concessions. TINXSYS also provides MIS and

Business Intelligence

Reports to the

Commercial Tax Departments to monitor interstate trade movements. TINXSYS is used as an effective

centralized tool for verification and monitoring of interstate trade in post VAT scenario.

The Empowered Committee, in consultation with the Government of India, had decided to have a technology based computerized system, viz Tax Information Exchange System (TINXSYS) in the year 2003. The key objective of the project was to obtain information related to inter-State trade and prevent fraudulent transactions through spurious statutory forms and thereby tax evasion. With this objective in sight, M/s 3i-Inifotech Pvt. Ltd. was appointed as the MSP on 30th September, 2004 till 31st March, 2010

and was extended time-to-time till 31 st March 2015. After setting up of GSTN, it was decided by the EC

that the

ownership of TINXSYS project shall be transferred to GSTN with effect from 1st April, 2015. GSTN

selected M/S Wipro through a National tender and appointed M/s Wipro as the MSP to Run, Operate and

Manage Tax Information Exchange System (TINXSYS) till 4 th September 2018.

The following facilities are commissioned as part of the project:

  • (a) TINXSYS Data Centre is located at M/s Wipro premises Pune and Disaster Recovery Site is at M/s Wipro cloud located at Greater Noida.

  • (b) Nationwide Interactive Voice Response facility is accessible through toll-free number.

  • (c) Dedicated network providing connectivity between Data centres and Commercial Tax Departments of 34 States/Union Territories has been made available on real time basis.

  • (d) TINXSYS website with facility for verification of dealer information has been made available.

  • (e) In States/Union Territories, Networking and End-user computing equipment’s have been installed.

  • (f) The MSP has developed Bespoke Software Application. The portal and application is hosted on the World Wide Web through an authorized domain name Tinxsys.com.

  • (g) The MSP is providing a centralized data warehousing solution TINXSYS at Data Centre Pune and Greater Noida (DR) ..

  • (h) As the Tax Information Exchange System carries a sensitive Government data, the MSP has developed its application considering various security measures in order to provide adequate security at all levels.

  • (i) The MSP has carried out training to the respective State CTD employees as well as the GSTN staff.

  • (j) The MSP is ensuring uninterrupted support to various types of activities through dedicated Helpdesk at Pune.

  • (k) The MSP has deployed Resident engineers at all 34 CTD locations for sending the Tinxsys data files by private email and in encrypted format to the Primary DC at Pune for uploading in the portal (Tinxsys.com)

  • (l) MIS reports are available to designated tax officers over internet.TINXSYS Data Centres has ISO 27001 certification.

    • 2. TINXSYS - Overview

[Type here] 1. TINXSYS – Project Background Tax Information Exchange System ( TINXSYS ) is a

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In the GST regime, TINXSYS would be required till the time assessment for all past financial years is carried out by all the states. In the GST regime only goods exempted from GST, will require the issue of the prescribed forms.

The TINXSYS project has grown over the years as can be seen by the various usage indicators as given below:

Number of Dealers

Year Number
Year
Number
 

2009

2010

2011

2012

2013

TOTAL

278672

317906

353418

395713

39699

1742108

Year

2009

2010

2011

2012

2013

TOTAL

Number

7277978

8464106

9888992

10935560

13972230

50538866

 

Year

2009

2010

2011

2012

2013

TOTAL

Number

95814

67742

71461

80291

98253

413561

 

Year

2009

2010

2011

2012

2013

TOTAL

Number

21717

9177

9923

9299

10352

60468

 

Year

2009

2010

2011

2012

2013

TOTAL

Number

671498

705652

764267

968722

1290461

4400600

 

Year

2009

2010

2011

2012

2013

TOTAL

Number

254060

273466

2925523

307753

408042

1535874

 

Year

2009

2010

2011

2012

2013

TOTAL

Number

3618072

4594997

5517335

6127344

8392007

28249755

C Form Issuance

E1 Form Issuance

E2 Forms Issuance

F Forms Issuance

H Forms Issuance

Returns

[Type here] In the GST regime, TINXSYS would be required till the time assessment for all

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Total number of reports generated

Year

2009

2010

2011

2012

2013

TOTAL

Number

1605

551

431

1034

554

4175

Facility to check dealer and form details in batch mode is also there to help States track inter-State transactions much more effectively and thus check evasion of tax.

2.1 Statistics

Table-1 TINXSYS Statistics

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Parameter

FY 2012-13

FY 2013-14

No. of internet users

6885

1393

No. of Intranet users

464

41

Number of Registered Dealer (DLMB)

408730

380948

Number of C Forms Registered in TINXSYS

11522996

14578607

Number Other Forms Registered in TINXSYS

1513244

1854187

  • 2.2 Geographical scope

The geographical scope of the project shall be GSTN head-office, and Commercial Taxes Department of 34 States/Union Territories. MSP is required to deploy adequate shared resources at Data Center and DR site

for day-to-day operations and management of applications and Infrastructure. Centrally managed helpdesk

to co-ordinate with all 34 States/Union Territories for data collection, upload, re-conciliation and handling

IT issues reported by the CTDs

..

Details of the office locations are:

Table-2 CTD locations of TINXSYS Project

   

Location

CTD Postal Address

 

1

Andhra Pradesh

Commissioner of Commercial Taxes Department, C.T Complex, Nampally, Hyderabad-500 001.

   

OFFICE OF THE COMMISSIONER OF TAX & EXCISE, C-

2

Arunachal Pradesh

SECTOR, NEAR BANK TINALI , ITANAGAR , ARUNACHAL PRADESH , PIN :791111

3

Assam

COMMISSIONERATE OF TAXES KAR BHAWAN - GANESHGURI, GUWAHATI ASSAM, PIN : 781006

4

Bihar

Commercial Tax Department Vikash Bhawan Bailey Road - Patna

   

Department of Excise and Taxation , Additional

5

Chandigarh

Townhall Building, Sector17-C,U.T., Chandigarh Pin

Code-160017

6

Chattisgarh

Commercial Tax Department, Near Raj Bhawan, civil lines, Raipur, Chhattisgarh - 492001

7

Dadra Nagar Haveli

Department of Value Added Tax, 1st Floor, Udhyog Bhavan, 66 KV Road, Near Secretariat, Village Amli, U.T of Dadra & Nagar Haveli - 396230

8

Daman and Diu

3rd Floor UDYOG BHAVAN, Near SUZLON, Bhenslore, Nani Daman, Daman

   

12th Floor, EDP CELL, Department Of Trade &

9

Delhi

Taxes,Vyapar Bhawan,ITO, I.P. Estate.New Delhi-

110002

 
  • 10 Goa

Commissioner of Commercial Taxes,Vikrikar Bhavan,Old High court Bldg,Panaji,GOA-403001

 
  • 11 Gujarat

OFFICE OF THE COMMISSIONER OF COMMERCIAL TAX, B/2, COMMERCIAL TAX BHAVAN,ASHRAM ROAD,AHMEDABAD-380009, GUJARAT, PHONE : 079 26586830 FAX NO : 079 26580408

 

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Excise and Taxation Commissioner, Vanijya

  • 12 Haryana

Bhavan,Plot no. I-3,Sector - 5, Panchkula,Chandigarh

-134151.

   

EXCISE & TAXATION DEPARTMENT Government of

  • 13 Himachal Pradesh

Himachal Pradesh B-30, SDA Complex, Kasumpti, Shimla, 171009.

 
  • 14 Jammu and Kashmir

IIInd Floor, Excise & Taxation Complex, Near Rail Head, Jammu, J&K

   

III rd Floor, Commercial Taxes Department,

  • 15 Jharkhand

Jharkhand Mantralaya, Project Building, Dhurwa, Ranchi, PIN- 834004

 
  • 16 Karnataka

Commercial Tax Department,Gandhi Nagar,Oppsoite to Sagar Theater ,PIN 560001,Bangalore,Karnataka.

 
  • 17 Kerala

Tax Towers, Killippalam, Karamana PO, Thiruvananthapuram 695002

 
  • 18 Lucknow

Office of the Commissioner,Commercial Tax U.P.

 
  • 19 MadhyaPradesh

Moti Bunglow Compound, M.G Road Near Gandhi Hall , Indore Madhya Pradesh 452001

   

TINXSYS & Interstate cross check cell, Mahavikas, 9th

  • 20 Maharashtra

floor, Room No. 901 Vikrikar Bhavan, Mazgaon, Mumbai - 10

 
  • 21 Manipur

Department of Taxes, old high Court, near Classic Hotel, Imphal-west, Manipur 795001

   

Commissioner of Taxes, Taxation Department,

  • 22 Meghalaya

Administrative Building, Lower Lachumiere, Shillong- 793001, Meghalaya.

 
  • 23 Mizoram

Office of the Commissioner of Taxes, New Capital Complex, Khatla, Aizawl 796001 Mizoram

 
  • 24 Nagaland

Office of The Commissioner of Taxes, Dimapur, Opposite of ADC Court, Dimapur, Nagaland -797112

   

The Commissioner of Commercial Taxes, Banijyakar

  • 25 Odisha

Bhawan , Old Secretariat Compound, Post Box - 9, Cuttack - 753001, Odisha.

 
  • 26 Puducherry

Commercial Taxes Department, 100 Feet Road, Ellapillaichavady, Pondicherry-605005

   

Office of Excise and Taxation Commissioner Punjab,

  • 27 Punjab

Bhupendra Road, Opp. Café Coffee Day Near 22 No. Phatak, Patiala

   

Commercial Tax Department, KAR Bhawan, Bhawani

  • 28 Rajasthan

Singh Road, Ambedkar Circle, C-Scheme, Jaipur, Rajasthan, PIN- 302005

   

Commercial Tax Division; Finance & Revenue

  • 29 Sikkim

Departemnet; Sitco Building; Deorali; Gangtok; E- Sikkim; Pin:-737102

[Type here] Excise and Taxation Commissioner, Vanijya 12 Haryana Bhavan,Plot no. I-3,Sector - 5, Panchkula,Chandigarh -134151.

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Offices of Commercial Taxes,Computer Section,4th

  • 30 Tamil Nadu

Floor,Greams Road,Near D.P.I. Office,Chennai - 600

006.

 
  • 31 Tripura

Commissioner of Taxes & Excise,P.N Complex, Gorkha Basti,Agartala,Tripura(west) 2.Commissioner of Taxes & Excise,Kar Bhawan, near Palace compound,Agartala,Tripura (west)

 
  • 32 Uttar Pradesh

Office of the Commissioner,Commercial Tax U.P.

 
  • 33 Uttaranchal

  • 23 Laxmi Road, Dalanwala, Dehradun-248006

 
  • 34 West Bengal

  • 14 Beliaghata Road Kolkata-700015

3.

Stakeholders

 

The stakeholders for TINXSYS project include:

  • (a) Goods and service tax network (GSTN) Goods and Services Tax Network (GSTN) is a Section 8 (under new companies Act, not for profit companies are governed under section 8), non- Government, private limited company. It was incorporated on March 28, 2013. The Government of India holds 24.5% equity in GSTN and all States of the Indian Union, including NCT of Delhi and Puducherry, and the Empowered Committee of State Finance Ministers (EC), together hold another 24.5%. Balance 51% equity is with non-Government financial institutions. The Company has been set up primarily to provide IT infrastructure and services to the Central and State Governments, tax payers and other stakeholders for implementation of the Goods and Services Tax (GST). The authorized Capital of the company is INR 10, 00, 00,000 (Rupees ten crore only).

  • (b) Commercial taxes departments of the various State Governments – All the 34 States / UT’s Commercial Tax department are the primary user of TINXSYS application and will be involved in finalization of requirements & acceptance of deliverables.

  • (c) Existing MSP- M/s Wipro is the MSP for TINXSYS application, IT Infrastructure and manpower services.

  • 4. Scope of Work

The selected MSP will perform all functions stated in the RFP and provide services necessary to accomplish the transition-in of the entire suite of applications, infrastructure, and services under TINXSYS from the current MSP on or before the specified completion dates. MSP will be responsible for the overall management of the transition & maintenance in accordance with the transition plan and will work to ensure the transition is completed as per the agreed schedule. Selected MSP shall identify report and resolve any problems encountered during the transition. The broad scope of work for the MSP shall include:

  • (a) Transition-in of TINXSYS system from existing MSP to meet all business requirements including maintenance of web-portal which provides both informational and transactional facilities to state Commercial Tax Department. Data migration to any system as desired by GSTN.

[Type here] Offices of Commercial Taxes,Computer Section,4th 30 Tamil Nadu Floor,Greams Road,Near D.P.I. Office,Chennai - 600

[Type here]

  • (b) Operations and maintenance of TINXSYS application along with system software (such as application OS, RDBMS) and IT & Network equipment’s (such as Server, storage, Firewall etc.) at Data Center & DRC. Selected MSP has to maintain the connectivity between the Data centers and Internet links. Selected MSP has to facilitate & ensure data extraction. Selected MSP has to set up and maintain helpdesk to resolve stakeholder queries regarding various processes, services of the department etc. as well as internal user queries regarding the application trouble shooting etc.

  • (c) Change Management & Knowledge Management- Selected MSP will have to incorporate changes in TINXSYS system (Services, H/W & S/W) by following change management procedure as defined in the

RFP Vol I.
RFP Vol I.
  • (d) Maintaining Manuals, & other project Documents

  • (e) Submission of ad-hoc Reports to GSTN & other stakeholders as and when required.

The scope of work for the Selected MSP shall not be limited to:

  • (i) Perform a smooth transfer of services from current operator so as to continue to meet TINXSYS

business requirements without any disruption to TINXSYS’s services. (ii) Develop and implement a detailed transition plan that will reflect a granular level of detail required

to carry out and project manage the transition within the timelines provided in the RFP. The transition plan must be exhaustive. (iii) Transitioning the existing systems (applications, Network, Storage & Server infrastructure) and operations of TINXSYS from the incumbent MSP. The Selected MSP will be responsible for smooth transitioning of the entire suite of applications, infrastructure, and services under TINXSYS from the current operator ensuring business continuity and performance.

(iv)

Maintain TINXSYS application as per the requirements and service levels provided in this RFP.

  • (v) Complete any DC-DRC shifting (if any) and implementing agreed physical & application security

requirements based on ISO 27001 standards. This should be designed to provide minimal disruption of services to the end-users. (vi) Implement improvements / changes / modifications in the current TINXSYS System as desired by GSTN.

(vii) Operations & Maintenance Support as per the Service Levels defined in this RFP.

  • 4.1 Transition of TINXSYS application The selected MSP will demonstrate to GSTN’s reasonable satisfaction that the MSP is ready, prior to the completion of Transition Phase, to begin performing the Services. Responsibilities of the Selected MSP during transition shall include:

    • (a) Develop and submit a detailed Transition Risk Management Plan that will identify potential risks, set out possible mitigation approaches, and identify specific tasks the MSP will undertake to help avoid identified risks connected with the Transition.

    • (b) Perform an Initial wall to wall inventory of all project related assets (H/W & S/W) to ensure their operations & maintenance across all the location.

    • (c) Facilitate the effective and smooth transfer of assets, & assume responsibility of the Hardware & System software licenses including renewal of AMC & ATS. However, the ownership of assets shall be with GSTN.

    • (d) Hosting of TINXSYS Application, Hardware System Software in Data Center & Disaster Recovery site including DC-DRC shifting (if any) it shall be completed by MSP by implementing agreed physical security requirements.

    • (e) Verify & update the functional, technical and process documentation of the existing applications and processes as may be necessary for continued operation and maintenance of the services.

    • (f) Provide the Program and Project Management associated with the above activities.

[Type here] (b) Operations and maintenance of TINXSYS application along with system software (such as application

[Type here]

  • (g) Deploy a sufficiently staffed and experienced transition team led by a Transition Manager to manage the Transition Services.

  • (h) Communicate to GSTN on a regular basis and provide progress reports during the Transition.

4.2 Operations and maintenance of TINXSYS application System Software & Hardware Maintenance Licensing Requirements (a) All
4.2
Operations and maintenance of TINXSYS application
System Software & Hardware Maintenance Licensing Requirements
(a)
All hardware & system software, licenses, etc. are in the name of the Goods And Services Tax
Network.
(b)
Details of existing system software licenses are provided in Bill of material in section 9 of this
RFP.
(c)
MSP shall replace the obsolete hardware with new and latest technology with 3 years of
warranty and life-cycle of 7 years from the date of completion of
. Hardware details
are provided as section 9 of this document .
(d)
MSP shall foresee any software / hardware component being end-of-support during the
contract period of TINXSYS, it is the responsibility of the bidder to factor for the replacement of
the product by it’s equivalent and it has to be mentioned in the proposal.
Note:- GSTN does not envisage any downgrading / downsizing of application, user, bandwidth, Hardware
which are being used / deployed in the existing TINXSYS System and therefore the MSP should operate &
maintain existing TINXSYS System.
4.3
Change & Enhancements in TINXSYS System (SD team to confirm)
During the course of project, there may be additional services required by GSTN. The following is the
indicative list of functional areas of the TINXSYS System that may require changes:
(a)
Data extraction, synchronization and reconciliation
(b)
MIS Dashboard & reports
(c)
TINXSYS portal which provides both information and transactional services
MSP has to follow change management procedure specified in Volume I of the RFP for such changes.
4.4
Preparation of Manuals & submission of reports to GSTN (SD team to confirm)

MSP will have to prepare manuals & reports as agreed. The below mentioned 21 reports are currently being generated by TINXSYS application:

Table-3 TINXSYS MIS Reports

Report ID

Report name

Report Description

R000001

Cancelled Dealer Report

Details of cancelled dealers

 

Periodic Dealer Registration/

Details of periodic dealer’s registration and

R000004

Cancellation Summary Report

/or cancellation for the given period.

R000006

Dealer Wise Statutory Form Issue Query Report

Details of statutory forms (C, H, F, E1, EII) Issued dealers for the given period.

R000007

Office Wise Statutory Form Issue Summary Report

Details of office or circle wise statutory forms (C, H, F, E1, EII) Issued for the given period.

R000009

Office Wise Unutilized Statutory Form Summary Report

Details of office or circle wise statutory forms (C, H,F,E1,EII) unutilized for the given period.

R000010

Dealer Statutory Form Issue and Utilization Summary Report

Details of statutory forms (C,H,F,E1,EII) Issued and utilized for the given period.

[Type here] (g) Deploy a sufficiently staffed and experienced transition team led by a Transition Manager

[Type here]

Report ID

Report name

Report Description

R000011

Dealer Wise Statutory Form Issue, Utilization and Non- utilization Statistical Report

Details of statutory forms (C,H,F,E1,EII) Issued, Utilized and Non-utilized dealers for the given period.

R000013

Office Wise Statutory Form Lost/Defaced/Cancelled/Obsol ete Summary Report

Details of statutory forms (C,H,F,E1,EII) office or circle wise for the given period.

R000026

User Status Report

Details of Internet and/or Intranet users’ status report for the given period.

R000030

Dealer Wise Statutory Form Received Query Report

Details of dealer wise statutory forms (C,H,F,E1,EII) received for the given period.

R000031

Multi State Statutory Form Issue Statistical Report

Details of multi state issuance of statutory forms (C,H,F,E1,EII)

R000032

User login/logout Report

Details of user login and logout in Internet and/or Intranet.

R000033

Data Availability Report

Details of data availability count.

R000034

Data Extraction Report

Details of data extraction State-wise.

R000040

Data Availability as on today

Details of data availability count State-wise as on date.

R000041

State-wise Data Availability Details

Details of State-wise data availability in TINXSYS

R000042

Intranet User Count

Details of total Intranet user count year and State-wise.

R000043

Internet User Count

Details of total Internet user count year and State-wise.

R000044

Usage By Logins And Hours

Details of user login in hours for Internet and /or Intranet.

R000045

Seamless Data Transfer Report

Details of checksum reports month and year wise.

R000046

Month-wise Data Extraction Report

Details of month-wise data extracted

  • 4.5 Asset Management MSP will perform the following asset management functions with respect to the IT Infrastructure deployed at various locations:

    • (a) Take periodic stock of, review physical inventory and maintain stock registers of hardware at all locations covered under this Project. The MSP would also maintain AMC & ATS details of the inventory as per format agreed with the GSTN

    • (b) Maintain documentation of the hardware assets, maintain asset Information for all Project locations, on parameters to be mutually agreed between the GSTN and the MSP which shall include details like -

Product type, model number, version number

Manufacturer

Office location

Maintenance status, etc.

Warranty & ATS / AMC details

  • (c) Update or correct the asset information such as re-installations, movement, addition, or change performed by the MSP.

  • (d) Produce periodic reports and machine readable files in agreed upon format pertaining to some or all of the asset information.

  • (e) Restrict movement of server/equipment/items in or out of DC / DR or any other location under the Project without prior permission from the GSTN

[Type here] Report ID Report name Report Description R000011 Dealer Wise Statutory Form Issue, Utilization and

[Type here]

  • (f) Maintenance & Configuration of all the IT infrastructure equipment’s such as Server, Storage, Firewall etc. at DC and DR.

  • (g) Liaison with OEM’s other third party MSPs for ensuring smooth operations of equipment’s

4.6 Enhancement of WEB SERVICES (SD team to confirm)

Once the transition is successfully completed the MSP shall develop / enhance the web services as detailed below.

Several State Governments have automated their processes for registration, issue of C forms and acceptance of C forms (List provided in table 5 below). As manual intervention or intermediation by Commercial Tax Department (CTD) officials in these processes shall be replaced by dealer friendly e-services, integration of CTD systems with TINXSYS through appropriate web-services is the logical step to enhance utility of TINXSYS for

Commercial TAX Departments and dealers. TINXSYS needs to be an enabler and a platform for electronic services for dealer and C form verification. MSP shall develop the following web services to be used by states / UT’s, description of web services as indicated below:

Web service to provide incremental registration data.

Web service to provide all statutory forms issuance data on daily basis. Web service to provide Form details for verification of correctness of Statutory Form submitted by sellers. Web service to provide incremental Statutory Form issuance data to respective states of the seller dealer (utilisation of statutory forms issued by tax authority of purchasing dealer). Web service to provide TIN numbers to verify authenticity of dealers in interstate trade.

Create online ledger of paired dealers.

[Type here] (f) Maintenance & Configuration of all the IT infrastructure equipment’s such as Server, Storage,

State CTD’s (through their System Integrator) shall develop interface with TINXSYS to use the web services, Interface specifications for the same shall be defined and published by selected MSP. Data shall be in the form of XML for each web service of TINXSYS. This XML output data shall be made available to TINXSYS and can be consumed by TINXSYS web service.

[Type here] (f) Maintenance & Configuration of all the IT infrastructure equipment’s such as Server, Storage,

[Type here]

Details / List of states issuing online Statutory Forms are provided below:

Table 4 - List of States / UT issuing online Statutory Forms

Sr#

 

State

Online issuance of all types of statutory forms (YES / NO)

 
  • 1 Andhra Pradesh

 

Yes

 
  • 2 Arunachal Pradesh

 

Yes

 
  • 3 Assam

 

Yes (Only C and F forms )

 
  • 4 Bihar

 

Yes

 
  • 5 Chandigarh UT

 

Yes

 
  • 6 Chhattisgarh

 

Yes

 
  • 7 Dadra and Nagar

 

Yes

 
  • 8 Daman and Diu

 

Yes

 
  • 9 Delhi

 

Yes

10

 

Goa

Yes

11

 

Gujarat

Yes

12

 

Haryana

Yes

13

 

Himachal Pradesh

Yes

14

 

Jammu

Yes (Only C Form)

15

 

Jharkhand

Yes

16

 

Karnataka

Yes

17

 

Kerala

Yes

18

 

Madhya Pradesh

Yes

19

 

Maharashtra

Yes

20

 

Manipur

Yes

21

 

Meghalaya

Yes (Only C Form)

22

 

Mizoram

Yes (Only C and F forms )

23

 

Nagaland

Yes

24

 

Odisha

Yes

25

 

Puducherry

Yes (Only C and F forms )

26

 

Punjab

Yes (Only C and F forms )

27

 

Rajasthan

Yes

28

 

Sikkim

Yes( Only C Form)

29

 

Tamil Nadu

Yes

30

 

Tripura

No

31

 

Uttar Pradesh

Yes

32

 

Uttarakhand

Yes (Only C Form)

33

 

West Bengal

Yes

[Type here] Details / List of states issuing online Statutory Forms are provided below: Table 4

[Type here]

  • 5. Overview of TINXSYS APPLICATION (SD team to comfirm)

TINXSYS or Tax Information Exchange System is a centralized exchange of all interstate dealers spread across the various States and Union territories of India to help the Commercial Tax Departments of various States and Union Territories to effectively monitor the interstate trade. Existing MSP has developed Bespoke Software Application for TINXSYS application. The portal and application is hosted on the World Wide Web through an authorized domain name (https://www.tinxsys.com).

[Type here] 5. Overview of TINXSYS APPLICATION (SD team to comfirm) TINXSYS or Tax Information Exchange/ www.tinxsys.com ) . TINXSYS Application is basically divided into 2 parts: (a) TINXSYS Internet Application (b) TINXSYS Intranet Application The key modules of TINXSYS application are: (i) Dealer verification (ii) File upload (iii) Statutory Form verification (iv) MIS reporting (v) Application Administration 5.1 Dealer Verification Module Tax Information Exchange System provides search facility to find details about Dealers / traders through TIN or Tax Identification Number. Goods and Services Tax Network Page 16 " id="pdf-obj-16-13" src="pdf-obj-16-13.jpg">

TINXSYS Application is basically divided into 2 parts:

(a)

TINXSYS Internet Application

(b)

TINXSYS Intranet Application

The key modules of TINXSYS application are:

(i)

Dealer verification

(ii)

File upload

(iii)

Statutory Form verification

(iv)

MIS reporting

(v)

Application Administration

  • 5.1 Dealer Verification Module Tax Information Exchange System provides search facility to find details about Dealers / traders through TIN or Tax Identification Number.

[Type here] 5. Overview of TINXSYS APPLICATION (SD team to comfirm) TINXSYS or Tax Information Exchange/ www.tinxsys.com ) . TINXSYS Application is basically divided into 2 parts: (a) TINXSYS Internet Application (b) TINXSYS Intranet Application The key modules of TINXSYS application are: (i) Dealer verification (ii) File upload (iii) Statutory Form verification (iv) MIS reporting (v) Application Administration 5.1 Dealer Verification Module Tax Information Exchange System provides search facility to find details about Dealers / traders through TIN or Tax Identification Number. Goods and Services Tax Network Page 16 " id="pdf-obj-16-66" src="pdf-obj-16-66.jpg">

[Type here]

[Type here] 5.2 File Upload Module (a) File upload is process of all incremental data using
  • 5.2 File Upload Module

    • (a) File upload is process of all incremental data using the TINXSYS application.

    • (b) The Incremental data of all tables can be uploaded except three tables, which are

State commodity Master

District Master

Office Master

  • (c) The Data must be ready in the predefined format required but the TINXSYS application.

  • (d) The Data for file upload must be Incremental Data only.

  • 5.3 Statutory Form Verification Module Internet / Intranet with User Login by CTD officials

    • (a) Form Verification using Form Series Number & Serial Number

    • (b) Verification of Form C / E/ F / H

  • 5.4 MIS Report Module

    • (a) TINXSYS MIS reporting module will have facility for generation of various MIS reports for GSTN as well for State Commercial Taxes Departments.

    • (b) All the reports generated from TINXSYS application will be available in PDF format.

    • (c) The user can click on report link and will be able to download, view and save the required report file in the local machine.

    • (d) As on date, 21 Standard reports are being generated at TINXSYS document.

  • refer section 4.4
    refer section 4.4

    of this

    Table -5 Type of Reports

    Users

    Type of reports

    GSTN

    Statistical Reports

    CTD HQ Officials

    Query Reports

    CTD Staff

    Detailed Data migration Reports

    MSP administrators

    Others

    • 5.5 Web Services Architecture Service provider describes its service & this definition is published to a repository of services which is then consumed by consumer by one or more queries to the repository.

    [Type here] 5.2 File Upload Module (a) File upload is process of all incremental data using

    [Type here]

    [Type here] ► JAXB is being used for XML to object mapping and vice versa ►

    JAXB is being used for XML to object mapping and vice versa

    Jersey framework is used for developing RESTFUL web services.

    5.6 Technology Stack TINXSYS (SD to confirm)

    The existing development Stack of TINXSYS application comprises of the following components that is used for developing the Application:

    Table -6 TINXSYS Technology Stack

    Component

    Description

    IDE

    Eclipse Juno

    Database

    Oracle 11g Standard Edition

    GUI

    JSP

    Query Language

    PL/SQL

    ODBC / JDBC

    JDBC

    List of tools and products that are used for deployment of the TINXSYS Application:

    Table 7 Tools & Products TINXSYS

    Component

    Description

    Operating System

    Windows Server 2012 Standard Edition

    IDE

    Eclipse Juno

    Application Server

    Pramati 6.5

    Reverse Proxy

    Web Server

    Tomcat8.0

    Database

    Oracle 11g Standard Edition

    Middleware

    Pramati 6.5

    Reporting Engine

    Business Intelligence and Reporting Tools (BIRT)& iTEXT

    Web Framework

    JSP & Servlets

    ORM

    EJB

    Utilities

    Reading and Writing records form the txt file

    Messaging tools

    Root SMS

    Other tools

    Pramati 6.5

    [Type here] ► JAXB is being used for XML to object mapping and vice versa ►

    [Type here]

    • 6. Project phases, Deliverables & Timelines

    The project will be completed in two phases i.e. Transition and Operation & Maintenance phase. MSP is expected to provide deliverables listed in the following section as per the timeline specified during above said phases:

    6.1 Transition Phase

    Table 8 Project Phases, Deliverables & Timelines

    [Type here] 6. Project phases, Deliverables & Timelines The project will be completed in two phases

    [Type here]

    S.No.

    Deliverables & Report

    Timelines

    1

    Transition Plan (Including Transition Responsibilities)

    T0 + 1 Week

    2

    Transition Risk Management Plan

    T0 + 2 Week

     

    Technical and Process documentation of the existing applications and

     

    3

    processes necessary for continued operation and maintenance of the services

    T0 + 3 Week

    4

    Resource deployment as per the transition plan, to take over operations from the current MSP

    T0 + 3 Week

    5

    Delivery of Hardware and Software’s

    T0 + 8 Week

    6

    Installation and commissioning of Hardware and Software

    T0 + 10 Week

    7

    Migration of existing applications and database

    T0 + 10 Week

    8

    Confirmation and proof of Renewal of Licenses / Support (AMC /ATS).

    T0 + 10 Week

    9

    Inventory assessment report of all project related assets (H/W and S/W)

    T0 + 10 Week

    10

    Standard Operating Procedures

    T0 + 10 Week

    11

    Business continuity / Disaster Recovery Plan

    T0 + 8 Week

    12

    Conduct VA/PT and closure on the finding of Penetration Testing

    T0 + 12 Week

    13

    Business continuity / Disaster Recovery Setup

    T0 + 12 Week

    14

    DR drill prior to Go-live

    T0 + 13 Week

    15

    Go-live (Transition completion)

    T0 + 13 Week

    Note: - T0 is the date of issue of Letter of Award (LoA). Selected MSP will have to sign the contract within 7 working days of issuance of LoA. T1 is completion of Transition.

    • 6.2 Operations & Maintenance phase

    Table 9 Operations & Maintenance phase Deliverables & Reports

    S.No.

    Deliverables & Report

    Timelines

    1

    Requirements Traceability Matrix

    T1 + 6 Week

    2

    Change Management Plan.

    T1 + 6 Week

    3

    SLA and Performance Monitoring Plan.

    T1 + 6 Week

    4

    Closure on the finding of Penetration Testing

    Within 15 days from Go-live

    (a)

    The MSP is responsible for providing all reports currently being provided by the current MSP existing MSP (21 reports, refer Section 4.4 of this RFP) along with the reports listed below.

    (b)

    In case of any redundancy in reports, the MSP may identify such reports and bring to the notice of GSTN. After the approval of GSTN, such redundant reports may be discontinued.

    (c)

    The list does not include all reports currently provided by the current operator or otherwise requested as part of this RFP. However, the MSP is required to provide any and all such deliverables and reports regardless of their inclusion in the list.

    (d)

    Service Level Management Reports

    (e)

    Establishment Application Documentationupdated versions every six months

     

    (f)

    Self-Certification from the hosting centre every six months indicating conformance to the Tier III

     

    standards (in case the facility is not certified by Third Party)

     

    (g)

    Update the Training Materials for Users Applications updated versions every six months

     

    (h)

    Details of applications, infrastructure and operations such as below updated versions every six

    [Type here]

    months:

    Usage and Transaction Statistics for Application & Network (Peak and Non-Peak)

    Details of batch processes, reports, applications / tools, change requests,

    Bill of Material (Software and Hardware)

    DC, DRC, Network - Deployment and Architecture diagrams

    Asset Details

    Third Party Agreements

    Statistics and SOPs, if any of various operations such as Helpdesk

    • (i) TINXSYS Project Documentation - MSP shall create, update and maintain all project documents that shall be passed on to the GSTN as deliverables as per the agreed project timelines. The documents created by the MSP may get reviewed by PMO / Consultants and approved by GSTN.

    [Type here]

    7.

    Payments

    • 7.1 Payment Schedule

    Milestone

    Amount

    Completion of transition

    As per the transition cost quoted in the Commercial Proposal

    Quarterly payment for operation &

    Quarterly payment as specified in sub-section

    maintenance phase

    7.2 (d)
    7.2 (d)
    • 7.2 Payment terms & conditions:

      • (a) The payment milestone as listed in section 7.1 shall be deemed to be completed when deliverables relating to that payment milestone has been accepted by the GSTN. GSTN will revert to the MSP within 2 (two) weeks of submission of deliverable to convey acceptance or otherwise of the deliverable. If no comments are received within 2 (two) weeks from the date of submission of deliverables by the MSP to the GSTN, the deliverables shall be deemed to be accepted by the GSTN unless the GSTN, within such fifteen (15) days period, gives written notice to the MSP specifying in detail deficiencies in the Services or the final report. The MSP shall thereupon promptly make any necessary corrections, and thereafter the foregoing process shall be repeated.

      • (b) All payments will be made after adjusting penalties and deductions as per the terms and conditions of the contract. All payments shall be subject to the deduction of tax at source (TDS), wherever applicable, as per the provisions of Income Tax Act, 1961.

      • (c) Invoices of the quarterly payments for operation & maintenance phase will be submitted by MSP on the last day of the quarter. Quarterly Payment made to the MSP shall be computed as below: Payment = Annually Quoted price/4 (Penalty)

    Where

    Quoted Rate:

    Price as quoted by the Managed Service Provider

    4:

    No. of quarters

    Penalty:

    Penalty accrued over the period due to non-performance of SLAs (

    Vol. II ‘SLAs’)

     
    refer RFP
    refer RFP
    • (d) For any approved change request the payment will be made as per the commercial details of the change request and the payment schedule.

    • 7.3 Travel Payments During the course of the project, if there is need to travel to locations outside Delhi for any activity which is not part of scope of work defined in the will be approved, facilitated /reimbursed by GSTN on actuals. (GSTN permits Air travel by Economy class, and the accommodation at GSTN approved Hotels). Such travels shall not be related to day to day operations of the project / business as usual.

    [Type here]

    • 8. Knowledge Transfer & Exit Management At the end of the Contract period, the MSP will be required to provide necessary handholding and transition support to designated staff or any other agency that is selected for maintaining the system post the Contract with the MSP. The handholding support will include but not be limited to, conducting detailed walkthrough and demonstrations for the IT Infrastructure, handing over all relevant documentation, addressing the queries/clarifications of the new agency with respect to the working / performance levels of the infrastructure, conducting training sessions etc. Knowledge Transfer is an integral part of the scope of work of the MSP. This will have to be done even in case the Contract with the MSP ends or is terminated before the planned timelines. Please note that this is only an indicative list. Any other activity, over and above these, as may be deemed necessary by the MSP to meet the service levels and requirements specified in this Contract are also required to be performed by the MSP at no additional cost. In the case of closure or termination of the Project Operations and Management, the Parties shall agree at that time whether, and if so during what period, the provisions of Project Schedule shall apply. The Parties shall ensure that their respective associated entities carry out their respective obligations set out in this Exit Management plan.

      • 8.1 Transfer of Assets

        • (a) GSTN shall be entitled to serve notice in writing on the MSP at any time during the exit management period requiring the MSP and/or its sub-contractors to provide the GSTN with a complete and up to date list of the Assets within 30 days of such notice. GSTN shall also be entitled to serve notice in writing on the MSP at any time prior to the end of the exit management period requiring the MSP to transfer to GSTN or its nominated agencies.

        • (b) In case of contract being terminated prematurely by GSTN, GSTN reserves the right to ask Selected MSP to continue running the project operations for a period of 4 months after termination orders are issued. In case of contract being terminated by selected MSP, GSTN reserves the right to ask selected MSP to continue running the project operations for a period of 6 months after termination notice is served by selected MSP.

        • (c) Upon service of a notice under this Article, the following provisions shall apply:

          • (i) In the event, if the Assets to be transferred are mortgaged to any financial institutions by the MSP, the MSP shall ensure that all such liens and liabilities have been cleared beyond doubt, prior to such transfer. All documents regarding the discharge of such lien and liabilities shall be furnished to the GSTN.

    (ii) All risk in and title to the Assets to be transferred / to be purchased by the MSP pursuant to this Article shall be transferred to GSTN, on or before the last day of the exit management period.

    (iii)

    Payment to the outgoing MSP shall be made to the tune of last set of completed services

    (iv)

    / deliverables, subject to SLA requirements. Selected MSP will pass on to GSTN and/or to the replacement MSP, the subsisting rights in any leased properties/ licensed products on terms not less favourable to GSTN/ Replacement MSP, than that enjoyed by the outgoing MSP.

    • 8.2 Cooperation and provision of information During the exit management period:

      • (a) The selected MSP will allow the GSTN or its nominated agency access to information reasonably required to define the then current mode of operation associated with the provision of the services to enable the GSTN to assess the existing services being delivered;

      • (b) promptly on reasonable request by the GSTN, the selected MSP shall provide access to and copies of all information held or controlled by them which they have prepared or maintained in accordance with this agreement relating to any material aspect of the services (whether provided by the selected MSP or sub-contractors appointed by the MSP). The GSTN shall be entitled to copy of all such information. Such information shall include details pertaining to the services rendered and other performance data. The selected MSP shall permit the GSTN or its nominated agencies

    [Type here]

    to have reasonable access to its employees

    and facilities

    [Type here]

    to understand the methods of delivery of the services employed by the selected MSP and to assist appropriate knowledge transfer.

    • 8.3 Confidential information, security and data MSP will promptly on the commencement of the exit management period supply to the GSTN or its nominated agency the following:

      • (a) information relating to the current services rendered and customer and performance data relating to the performance of sub-contractors in relation to the services;

      • (b) documentation relating to the Project’s Intellectual Property Rights;

      • (c) documentation relating to sub-contractors;

      • (d) all current and updated data as is reasonably required for purposes of GSTN or its nominated agencies transitioning the services to its Replacement MSP in a readily available format

      • (e) all other information (including but not limited to documents, records and agreements) relating to the services reasonably necessary to enable GSTN or its nominated agencies, or its Replacement MSP to carry out due diligence in order to transition the provision of the Services to GSTN or its nominated agencies, or its Replacement MSP (as the case may be).

      • (f) Before the expiry of the exit management period, the selected MSP shall deliver to the GSTN or its nominated agency all new or up-dated materials from the categories set out in t h e Plan and shall not retain any copies thereof, except that the MSP shall be permitted to retain one copy of such materials for archival purposes only.

      • (g) Before the expiry of the exit management period, unless otherwise provided under the MSA, the GSTN or its nominated agency shall deliver to the selected MSP all forms of Implementation Agency confidential information, which is in the possession or control of GSTN.

  • 8.4 Employees

    • (a) Promptly on reasonable request at any time during the exit management period, the selected MSP shall, subject to applicable laws, restraints and regulations (including in particular those relating to privacy) provide to the GSTN or its nominated agency a list of all employees (with job titles) of the MSP dedicated to providing the services at the commencement of the exit management period.

    • (b) Where any national, regional law or regulation relating to the mandatory or automatic transfer

    of

     

    the contracts of employment from the s e l e c t e d MSP to the GSTN or its nominated agency, or a Replacement MSP ("Transfer Regulation") applies to any or all of the employees of the MSP, then

    the Parties shall comply with their respective obligations under such Transfer Regulations.

     
    • (c) To the extent that any Transfer Regulation does not apply to any employee of the selected MSP, GSTN, or its Replacement MSP may make an offer of employment or contract for services to such employee of the selected MSP and the selected MSP shall not enforce or impose any contractual provision that would prevent any such employee from being hired by the GSTN or any Replacement MSP.

    • 8.5 Transfer of certain agreements On request by the GSTN or its nominated agency the MSP shall effect such assignments, transfers, licences and sub-licences as GSTN may require in favour of the GSTN or its Replacement Implementation Agency in relation to any equipment lease, maintenance or service provision agreement between selected MSP and third party lessors, vendors, and which are related to the services and reasonably necessary for the carrying out of replacement services by the GSTN or its nominated agency or its Replacement MSP.

    • 8.6 Rights of access premises (a)

    At

    any

    time

    during

    the

    exit

    management

    period,

    where

    Assets

    are

    located

    at

    the

    [Type here]

    Implementation Agency's premises, the Implementation Agency will be obliged to give reasonable rights of access to (or, in the case of Assets located on a third party's premises, procure reasonable rights of access to) the GSTN or its nominated agency and/or any Replacement MSP in order to make an inventory of the Assets.

    • (b) The MSP shall also give the GSTN or its nominated agency or its nominated agencies, or any Replacement MSP right of reasonable access to the Implementation Partner's premises and shall procure the GSTN or its nominated agency or its nominated agencies and any Replacement MSP rights of access to relevant third party premises during the exit management period and for such period of time following termination or expiry of the MSA as is reasonably necessary to migrate the services to the GSTN or its nominated agency, or a Replacement MSP.

    • 8.7 General obligations of the MSP

      • (a) The MSP shall provide all such information as may reasonably be necessary to effect as seamless a handover as practicable in the circumstances to the GSTN or its nominated agency or its Replacement MSP and which the MSP has in its possession or control at any time during the exit management period.

      • (b) For the purposes of exit management Schedule, anything in the possession or control of the MSP or associated entity, or sub-contractor is deemed to be in the possession or control of the MSP.

      • (c) The MSP shall commit adequate resources to comply with its obligations under this Exit Management plan.

  • 8.8 Exit management plan The MSP shall prepare an Exit Management Plan for transfer of operations to a new service provider, in the event of termination or expiry of the contract with the GSTN, without affecting services to stakeholders adversely. MSP shall get this process approved by GSTN. The Plan shall include, but not be limited to, the following-

    • (a) A detailed program of the transfer process that could be used in conjunction with a Replacement MSP including details of the means to be used to ensure continuing provision of the services throughout the transfer process or until the cessation of the services and of the management structure to be used during the transfer;

    • (b) plans for the communication with such of the MSP's sub-contractors, staff, suppliers, customers and any related third party as are necessary to avoid any material detrimental impact on the GSTN’s project operations as a result of undertaking the transfer;

    • (c) proposed arrangements for the segregation of the MSP's networks from the networks employed by GSTN and identification of specific security tasks necessary at termination;

    • (d) Plans for provision of contingent support to Nodal Agency, and Replacement MSP for

  •  

    a reasonable period after transfer as specified in

    clause 6 of Volume I of the RFP

    document.

    • (e) The MSP shall re-draft the Exit Management Plan annually thereafter to ensure that it is kept

     

    relevant and up to date.

     
    • (f) Each Exit Management Plan shall be presented by the MSP to and approved by the GSTN or its nominated agencies.

    • (g) The terms of payment as stated in the Payment Schedule shall include the costs of the MSP complying with its obligations under exit plan.

    • (h) In the event of termination or expiry of the MSA, as detailed in shall comply with the Exit Management Plan.

    Clause 3.1 of the MSA

    , each Party

    • (i) During the exit management period, the MSP shall use its best efforts to deliver the services.

    • (j) Payments during the Exit Management period shall be made in accordance with the Payment Schedule as specified in the exit plan.

    • (k) The Exit Management plan shall be furnished in writing to the GSTN or its nominated agencies

     

    within 90 days from the Effective Date of this Agreement.

     

    [Type here]

    • 9. Key Personnel

    MSP is expected to provide technical and operational support for the TINXSYS project for the agreed duration of Operation and maintenance phase. MSP is required to provide minimum resource persons as mentioned in the RFP. An indicative list of activities to be performed by various resources is also specified in the same annexure. An indicative list of activities to be performed by deployed resources for existing system support is:

    • (a) Transition / Project Manager shall be the SPoC to the GSTN for the implementation of the project.

    • (b) The team deployed by MSP shall function based on the scope of work of the RFP and contract signed between MSP & GSTN.

    • (c) The qualification and experience requirements of these resource persons are mentioned in the RFP.

    • (d) MSP will ensure that all the resources deployed at any location are easily approachable over mobile phones. MSP will provide the contact details of the manpower at the time of commencement of operations. MSP will also ensure that the proposed resources will not be changed during project implementation without explicit approval of the GSTN.

    • (e) GSTN reserves the right to evaluate the performance of the resource persons deployed on the project by MSP and ask for a suitable replacement in case of unsatisfactory performance by any of the resource persons deployed to support the project.

    Table -10 Manpower Requirements (Key personnel)

    (Shared or dedicated for Tinxsys to meet the SLAs)

         

    No. of

    No. of Years

     

    Sr

    #

    Name of

    Resource

    Qualifica tion

    (Min.)

    Years of

    Exp

    with responding firm

    Certification

    1

    Project Manager

    B.E./ B.tech

    7+ years

    3 Years

    PMP /Prince 2

     

    Database

         

    Technical certification in Data Base

    2

    Administrator

    B.E./ MCA

    3+ years

    1

    Year

    Administration Quoted Database

     

    System / Network

         

    Technical certifications on

    3

    Administrator

    B.E./ MCA

    3+ years

    1

    Year

    Microsoft/Unix/ other OS/ products etc. are must.

     

    Helpdesk

         

    Good communication

    (Technical and

    skills (oral as well as

    4

    Centralized), 3

    Graduation

    2+ Years

     

    NA

    written)

    persons

     

    Fluent with English and Hindi

    5

    Application support

    B.E./ MCA

    3+ years

    1

    Year

    Technical certification in relevant technologies applicable

    Initial Composition, Full Time Obligation; Continuity of Personnel

    • (a) MSP shall ensure that each member of the Key Personnel devotes substantial working time to perform the services to which that person has been assigned as per the proposal.

    • (b) MSP shall not make any changes to the composition of the Key Personnel and not require or request any member of the Key Personnel to cease or reduce his or her involvement in the provision of the Services during the Term (or agree to any request other than from GSTN that would have the same effect):

    [Type here]

    unless that person resigns, is terminated for cause, dies, is long-term disabled, is on permitted mandatory leave under Applicable Law or retires; and Without GSTN's prior written consent. The clauses of non-disclosure agreement shall always operate in any such case.

    • (c) MSP shall promptly notify GSTN of its intention to re-hire any member of the Key Personnel who had resigned from MSP in the previous 12-month period. GSTN shall have the right to request that any member of the Key Personnel who resigns and is re-hired by MSP within 12 months of the resignation date be re-assigned to the provision of the Services.

    Evaluations

    • (a) MSP shall carry out an evaluation of the performance of each member of the Key Personnel in connection with the Services at least once in each Contract Year. MSP shall provide reasonable written notice to GSTN of the date of each evaluation of each member of the Key Personnel and GSTN shall be entitled to provide MSP with input for each such evaluation.

    • (b) MSP shall promptly provide the results of each evaluation to GSTN, subject to Applicable Law.

    Replacement

    • (a) In case the resource has resigned, then the bidder has to inform GSTN within one week of such resignation.

    • (b) MSP shall promptly initiate a search for a replacement and use commercially reasonable efforts (including the expenditure of reasonable sums, such as to engage the services of a recruiting firm) to ensure that the role of any member of the Key Personnel is not vacant for any longer than 30 days, subject to reasonable extensions requested by MSP of GSTN.

    • (c) Before assigning any replacement member of the Key Personnel to the provision of the Services, MSP shall provide GSTN with:

    A resume, curriculum vitae and any other information about the candidate that is reasonably requested by GSTN; and

    An opportunity to interview the candidate.

    • (d) The bidder has to provide replacement resource, who scores at least the same marks as the resource proposed originally on the same evaluation parameters defined in this RFP document. Once this confirmation is received, GSTN may request for an interview of the candidate and notify MSP within mutually agreed timelines. If GSTN does not request an interview within mutually agreed timelines then it would be deemed as accepted.

    • (e) If GSTN does object to the appointment, MSP shall not assign the individual to that position and shall seek an alternative candidate in accordance with this Section.

    • (f) The bidder has to ensure at least 4 weeks of overlap period in such replacements.

    High Attrition

    If in the first 6 month period from the Contract Effective Date or in any rolling 12 months period during the Term, 15 percent or more of the members of the Key Personnel cease or reduce their involvement in the Services for any reason other than with GSTN's prior written consent, MSP shall:

    • (a) provide GSTN with a reasonably detailed explanation as to the reasons for such change, including, where applicable and permitted, notes from any exit interviews conducted by MSP with any departing member of the Key Personnel; and

    • (b) if such change to Key Personnel has or is likely to have any material adverse impact on the provision of the Services or any substantial part thereof, undertake, at its own costs, such remediation acts as are reasonably necessary in order to improve the retention of the Key Personnel including making reasonable changes to the human resources policies and procedures applicable to the Key Personnel (including those related to compensation, benefits and other conditions so that they are competitive with the market) as may be necessary to ensure that such policies and procedures comply with Best Industry Practice.

    [Type here]

    Solicitation of Employees

    During the Termination Period and thereafter, GSTN and its Affiliates shall have the right to solicit and hire:

    • (a) in case of a termination for convenience, all members of the Key Personnel; and

    • (b) in case of a termination other than for convenience, all members of the Key Personnel; in each case, any two members of the MSP Team (other than Key Personnel) of GSTN's choice and at its sole discretion.

    [Type here]

    • 10. Service Level Agreement (SLA)

    Table 11 SLA Description

    Sr#

    Service Level Parameter Definition

    Service Level Parameter Target

    Criticality

    1

    Website Access

     

    M

       
    • (a) 24X7 throughout the year with an approved down time of 5 hours per week

     

    only on a non-business day. This approval should be obtained on expiry of every

    service level review (quarterly). Approval to be provided by Project Consultants / GSTN.

    The web site should be accessible by dealers,

    • (b) The average response time required to display the content (down load time

    respective CTDs and the GSTN through the internet

    of web page) for expected number of peak concurrent users should not exceed the following on a 512 kbps connection:

    • 1. 1 Seconds for welcome page

    • 2. 2 Seconds for static web pages

    • 3. 3 seconds for dynamic web pages relating to dealer search and form search

    2

    Critical Core Applications

     

    H

     

    Measures availability of core application

       

    systems over Internet

    99% availability (quarterly)

    This will be measured between the application servers and the office locations ,excluding the approved downtime of 5 Hours per week

     

    3

    Critical Core Hardware Resources

     

    H

     

    Measures availability of core hardware systems at the Data centres , excluding the approved downtime of 5 Hours (Per week)

    98% availability

     

    4

    Periodic Data Upload to Data Center

     

    H

    [Type here] 10. Service Level Agreement (SLA) Table – 11 SLA Description Sr# Service Level Parameter

    [Type here] Since the transactional data is submitted on a quarterly basis, there may be a huge demand during the quarter end periods for the data upload from the CTD HQs. The MSP is expected to make adequate bandwidth / system resources provisioning to sustain the demand

    100% seamless data upload 5 Regular Data Upload to Data Center H A While the submission
    100% seamless data upload
    5
    Regular Data Upload to Data Center
    H
    A
    While the submission of returns is on a
    quarterly basis, there may be a situation,
    where transaction data may be available at the
    CTD HQ on a daily basis. MSP is expected to
    upload this data on a regular basis
    (a)
    100% seamless data upload
    (b)
    On rejection of more than 25 records (either dealers or forms), report on the
    rejection to be submitted to concerned CTD and GSTN
    a)
    24X7 throughout the year with an approved down time of 5 hours per
    B
    Bulk upload functionality
    week, on a non-business day. This approval should be obtained on expiry of
    every service level review (quarterly) in case of any modification in the
    downtime
    b)
    100% accuracy in the integrity of the data uploaded and committed to
    the TINXSYS database
    c)
    The average response time required to upload maximum 500 records
    xls file to TINXSYS as part of bulk upload functionality should not exceed 30
    seconds
    d)
    The average response time required to fetch the records and
    availability of result of bulk verification for 500 records for expected number of
    peak concurrent users should not exceed 2 minutes.
    6
    Bandwidth availability and Network Quality
    Of Service
    H
    Internet and MPLS links (DC - DR)
    98.5% bandwidth availability
    and uptime
    [Type here] Since the transactional data is submitted on a quarterly basis, there may be a

    [Type here]

    Capability of a network to provide better service to selected network traffic over various technologies. The

    Capability of a network to provide better

     

    service to selected network traffic over various

    technologies. The primary goal is to provide

     

    dedicated bandwidth, controlled jitter, latency

    and improved loss characteristics.

     
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The

    Network Device Availability

    Measures Network device uptime at Data Centres

    Transaction Quality/ Throughput

    Data Integrity, accuracy and quantity of business transactions shipped between servers and clients

    Critical Problem Resolution

    Measures responsiveness to user community on Level 1 and Level 2 severity problems

    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The

    Bandwidth Latency should be <=200 ms

    Bandwidth Link packet drops should be <=2%

    24x7 (measured on quarterly basis for each of the links)

    Bandwidth Latency should be <=200 ms Bandwidth Link – packet drops should be <=2% 24x7 (measured

    99.5% uptime 24x7 (measured on quarterly basis)

    Bandwidth Latency should be <=200 ms Bandwidth Link – packet drops should be <=2% 24x7 (measured

    100% Transaction Quality and Throughput

    Bandwidth Latency should be <=200 ms Bandwidth Link – packet drops should be <=2% 24x7 (measured

    100% of Level 1 problems logged and reported within 24 hours of receipt. 100% (Level 1, During Business Hours) Responded to within 4 Hours

    90% Level 1 issues resolved within 48 hours

    • 100 % (Level 2, business and non-business hours) responded to within 24

    hours with action plan for resolution.

    100% Level 2 issues are resolved within 3 working days of acceptance of action plan for resolution by GSTN.

    (Level 1 are defined as defects that causes malfunctioning of a minor feature/functionality and Level 2 are defined as defects that causes severe malfunctioning of a key feature/functionality with no work around of the functionality)

    • 100 % (Level 2, business and non-business hours) responded to within 24

    hours with action plan for resolution.

    100% Level 2 issues are resolved within 3 working days of acceptance of action plan for resolution by GSTN.

    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    H
    H
    Capability of a network to provide better service to selected network traffic over various technologies. The
    H
    H
    Capability of a network to provide better service to selected network traffic over various technologies. The
    H
    H
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    Capability of a network to provide better service to selected network traffic over various technologies. The
    [Type here] Capability of a network to provide better service to selected network traffic over various

    [Type here]

       

    (Level 1 are defined as defects that causes malfunctioning of a minor feature/functionality and Level 2 are defined as defects that causes severe malfunctioning of a key feature/functionality with no work around of the functionality)

     

    10

    Change Management

     

    M

     

    Measures quality and timeliness of changes to

    100% of changes follow formal change control process. This process is planned, scheduled and intimated to all respective stake holders

     

    production computing environment

    95% of changes implemented correctly on time

     

    11

    Contingency Planning (BCP / DR)

     

    M

     

    Backup & Recovery, Planning and Testing

    Bi-annual test of the DR plan to be completed within 190 days from the previous bi-annual test and report submitted to GSTN within 7 calendar days.

     
     

    Complete the backup within a period of 60 mins from initiating the back-up (Recovery time objective : 90 mins)

    12

    MIS Reporting

     

    M

     

    Measures timeliness of monthly IS performance status report

    100% by 10th of the following month and communicated to GSTN, Commissioners of the core committee (As decided)

     

    13

    Incident Reporting

     

    M

     

    Any malicious attempts on any part of the IT infrastructure (application, database, networks) should be communicated immediately to the GSTN as an exceptional report

    100% incidents to be provided to the GSTN with in 1 hour with the cause, and for action and remedy will be intimated once the incident is closed

     
     

    100% incident log to be submitted to the GSTN that comprises of both exceptional as well as normal reportable activities by 5th of every month for the previous month.

    14

    User Satisfaction

     

    M

     

    Ensure annual user surveys conducted

    Conduct bi-annual on-line surveys for all CTD locations through designated Tax officials of the state

     
     

    1.

    CTD officers who have valid TINXSYS login credentials)

    15

    Adherence to standards

     

    H

    [Type here] (Level 1 are defined as defects that causes malfunctioning of a minor feature/functionality and

    [Type here]

     

    Compliance with data and information security standards such as ISO 27001 (2013) at the data center.

    Standards as per ISMS certification to be followed and annual review of same shared with GSTN and project consultants

     

    The GSTN from time to time on a need basis will intimate the standards that are mandatory. Considering the criticality of the data, it may be important to comply with applicable standards.

    Compliance with standards: As per the ISMS Statement of Applicability

     

    16

    Response time for MIS Drill Down

     

    H

     

    Drill down of MIS Generated from TINXSYS

    On drill down of MIS generated from TINXSYS the next page of report should appear in 10 Seconds time

     

    17

    Data Availability on TINXSYS Server

     

    H

     

    Data Availability on TINXSYS Server

    MSP to ensure that 100% of the data provided by the states is uploaded on the TINXSYS Server within three working days.

     
       

    MSP will make a report available with the data creation date (wherever available) and the porting date on the TINXSYS Server to GSTN

     
       

    Sample verification about data availability will also be done by the Nodal officers of the concerned states, on monthly basis.

     
       

    The sample verifications reports will be sent to the GSTN

     
       

    MSP needs to port 100% of the data from each of the states, which has been made provided to the MSP , on the TINXSYS Server within 3 working days, failing which, a penalty of Rs. One Lakh per month will be levied on the MSP.

     
    [Type here] Compliance with data and information security standards such as ISO 27001 (2013) at the

    [Type here]

    • 10.1 SLA NOTES

    Note (a):

    • 1. Business Hours = 9:00 am 6.00 pm IST

    • 2. Core Applications (CA) = TINXSYS and related interfaces

    • 3. Working/Business Day = All working days except Government Approved list of Public Holidays & Sundays

    • 4. Level 1 = Production emergency incidents that have an impact on Production

    • 5. Non-Business Hours: Hours other than defined in Business Hour

    Note (b):

    The SLA defined above in the table shall be treated as ‘High’ (H) Critical level or Medium (M) Critical and hence attract a penalty for High Severity / Medium Severity in case of non-compliance of SLA target defined below

    Note (c):

    Service Level Agreement Metrics & Measurements. [Ref. -

    SLA Annexure ]

    The website access availability is directly proportional to the availability of the Critical core Application; hence, the SLA measurement for web site access availability will be equal to the Critical Core application availability. The SLA Calculation will exclude the Scheduled down time as mentioned above. The SLA measurement will be done by using the formula as stated below:

    Availability = Uptime / (uptime + Scheduled Down time)

    The website has been optimized for 500 Concurrent Users based on which the SLA commitments for Web page download for Static and Dynamic pages are applicable.

    If the concurrent usage exceeds 500 for which the performance deteriorates, the same will be excluded from SLA committed and penalty calculation. MSP will monitor and manage the Critical Core Applications, on the Core Infrastructure which is housed in the Data Center, based on the parameters i.e. ping, services

    and ports. The reports of the same will be published and made available based on which the SLA measurement, availability and the penalty will be deduced. Bulk upload function availability is subject to availability of core application and core infrastructure as committed by the MSP.

    Note (d):

    GSTN expects tool based automated reports for SLA and does not encourage manual reporting of SLA’s. The tools mentioned in SLA are being used by existing MSP and GSTN does not in any way recommend the same tools to be used by Selected MSP. The choice of tools is to be done by Bidder & provide SLA reports to GSTN.

    [Type here] 10.1 SLA NOTES Note (a): 1. Business Hours = 9:00 am – 6.00 pm

    [Type here]

    • 10.2 Annexure I SLA Calculation & Measurement

    Table 12 SLA calculation & Measurement

     

    Service Level

    S.N

    Parameter

    Service Level Parameter

    SLA

    Tools Used for

    Measurement

    Calculation of SLA

    Evidence

    Definition

    Target

    Commitment

    measurement

    mechanism

    1

    Website Access

               

    1.

    Uptime (%)=

     

    The web site should be accessible by dealers, respective CTDs and the GSTN through the internet

    (a) 24X7 throughout the year with an approved down time of 5 hours per week, on a nonbusiness day. This approval should be obtained on expiry of every service level review (quarterly).

    98% - Quarterly Average

    Viking (Wipro in-house tool)

    Viking is deployed on the system from the monitoring room of datacenter which has internet connection. Viking is configured to monitor the availability of the Tinxsys home page.

    [Total number of hours in the month - {[Approved downtime in Hrs.(per week) X No of sundays in the month]+ Downtime of Critical core applications apart from the allowed downtime}/{(Total no. of hours in the month Approved

    Monthly uptime reports along with detailed downtime would be generated and provided along with SLA on quarterly basis

    downtime per week * No. of

    Sundays ) }]* 100

    2.

    Uptime (%) to

    be compared with availability of critical core application

    [Type here] 10.2 Annexure I – SLA Calculation & Measurement Table – 12 SLA calculation &

    [Type here]

    S.N
    S.N
    Service Level Parameter Definition
    Service Level
    Parameter
    Definition
    Service Level Parameter Definition

    Service Level Parameter Target

    • 3. 3 seconds for dynamic web pages relating to dealer search and form search

    (b) The average response time required to display the content (down load time of web page) for expected number of peak concurrent users should not exceed the following on a 512 kbps connection:

    • 1. 1 Seconds for welcome

    • 2. 2 Seconds for static web

    pages

    page

    Commitment SLA
    Commitment
    SLA
    dynamic web pages relating to static web pages dealer search and form search 2. 2 Seconds
    dynamic web
    pages relating to
    static web pages
    dealer search
    and form search
    2. 2 Seconds for
    3. 3 seconds for
    1. 1 Seconds
    for welcome
    on 512 KBPS
    page
    Tools Used for measurement
    Tools Used for
    measurement
    Apache Jmeter
    Apache Jmeter
    Measurement mechanism
    Measurement
    mechanism

    screenshot of the results shown would

    Performance testing is conducted once in fortnight from the system hosted in

    be captured as a results and maintained in the excel sheet. The

    datacenter and having internet access. The

    Calculation of SLA
    Calculation of SLA
    Monthly average display time for Home page <= 1 Seconds Static Web page <= 2 Seconds
    Monthly average
    display time for
    Home page <= 1
    Seconds
    Static Web page
    <= 2 Seconds
    Dynamic Web
    page for dealer
    and form search
    <= 3 Seconds
    Evidence
    Evidence

    /calculators/time.html

    Apache Jmeter reports generated twice in a month The reports will test the webpage download speed which will be converted to calculate speed for 512 kbps

    [Type here] S.N Service Level Parameter Definition Service Level Parameter Target 3. 3 seconds for dynamichttp://www.numion.com /calculators/time.html Apache Jmeter reports generated twice in a month The reports will test the webpage download speed which will be converted to calculate speed for 512 kbps Goods and Services Tax Network Page 38 " id="pdf-obj-37-66" src="pdf-obj-37-66.jpg">

    [Type here]

     

    Service Level

    S.N

    Parameter

    Service Level Parameter

    SLA

    Tools Used for

    Measurement

    Calculation of SLA

    Evidence

    Definition

    Target

    Commitment

    measurement

    mechanism

             

    results are interpolated for the 512 kbps connect. The identified pages are

       

    1.

    Welcome page

    2.

    Static Page

    a.

    About TINXSYS

    b.

    About CST

    c.

    About GSTN

    d.

    Links

    e.

    Reports New

    3.

    Dynamic page

    a.

    Dealer/Form

    Search [Facility

    available on the homepage]

    b.

    Dealer Search and

    Form Search [Facility available after login]

    [Type here]

     

    Service Level

    S.N

    Parameter

    Service Level Parameter

    SLA

    Tools Used for

    Measurement

    Calculation of SLA

    Evidence

    Definition

    Target

    Commitment

    measurement

    mechanism

    2

    Critical Core Applications

     

    Measures

         

    There are two critical

    a.

    Expected

     

    availability

    core applications in

    uptime of the

    application]/100

    of core

    TINXSYS. Viking to be

    application

    used to measure the

    in a month =

    systems

    availability of the

    (Total number of

    over

    critical core

    hours in the

    Internet

    applications as

    month -

    Monthly reports

    This will be measured between the application servers and the office

    99% availability on 24x7 basis (quarterly)

    99% availability on 24x7 basis (quarterly)

    Viking (Wipro in-house tool)

    described below - Ping and Port(443, 80) for these two application within the datacenter

    [Approved downtime Hrs. X No of Sundays in the month])x[Availabili ty of Critical core

    generated from Viking (internet and intranet deployment) to be provided as evidence. The report will show the total uptime in the month and the breakup

    locations,

    b.

    Expected

    of the downtime

    excluding the approved downtime of 5 Hours per week

    uptime of the TINXSYS intranet homepage in a month = (Total number of hours in the month - [Approved downtime X No of weeks in the month])*[Availab ility of Critical core

    application]/100

    [Type here] Service Level S.N Parameter Service Level Parameter SLA Tools Used for Measurement Calculation ofwww.tinxsys.com application used to measure the in a month = systems availability of the (Total number of over critical core hours in the Internet applications as month - Monthly reports This will be measured between the application servers and the office 99% availability on 24x7 basis (quarterly) 99% availability on 24x7 basis (quarterly) Viking (Wipro in-house tool) described below - Ping and Port(443, 80) for these two application within the datacenter [Approved downtime Hrs. X No of Sundays in the month])x[Availabili ty of Critical core generated from Viking (internet and intranet deployment) to be provided as evidence. The report will show the total uptime in the month and the breakup locations, b. Expected of the downtime excluding the approved downtime of 5 Hours per week uptime of the TINXSYS intranet homepage in a month = (Total number of hours in the month - [Approved downtime X No of weeks in the month])*[Availab ility of Critical core application]/100 Goods and Services Tax Network Page 41 " id="pdf-obj-39-171" src="pdf-obj-39-171.jpg">

    [Type here]

     

    Service Level

    S.N

    Parameter

    Service Level Parameter

    SLA

    Tools Used for

    Measurement

    Calculation of SLA

    Evidence

    Definition

    Target

    Commitment

    measurement

    mechanism