COMPETENCY BASED INTERVIEW (CBI)

TECHNIQUES TO INTERVIEW, RETAIN AND

MOTIVATE GEN X & Y 100% HRDF
CLAIMABLE
8 & 9 December 2014, GROUP
ARMADA HOTEL, PETALING JAYA DISCOUNT
AVAILABLE

PROGRAM INTRODUCTION
Acquiring and retaining the right talent is critical for the survival of any organization, especially in today’s highly
competitive business world. Successful recruiters should understand the "I want it all now" mentality of Gen Y. The
traditional recruitment techniques may not be sufficient to identify the right talent especially among the Gen Y. A
Competency Based Interview (CBI) is based on specific examples which are elicited to demonstrate that the candidate has
specific qualities, skills and knowledge and demonstrates the behaviours that you need for the role, and that they have
them to the level you require. This approach is based on the principle that past performance is the best predictor of
future performance.
The CBI approach is targeted in getting the right people for the right job. The techniques of asking the right questions is so
critical to help generate valuable information about the competency and capacity of the new recruit to undertake the job.
We often find candidates rehearse their interviews so well that we were impressed only to discover later that they can’t
deliver what they told us in the interview. This will be the thing of the past if our interviews apply the competency based
approach. The principle behind CBI is that past behaviour is a good predictor of future job performance.

PROGRAM OBJECTIVES
At the end of this workshop, participants will be able to:
• Describe fundamental principles of CBI
• Explain the objectives of competency based interview (CBI)
• Explain how competency profiling contributes to CBI
• Determine the 9 key elements to attract and retain talented Gen Y
• Describe the preparation required for CBI
• Apply the STAR approach for CBI

PROGRAM OUTLINE
DAY 1 DAY 2
FUNDAMENTAL PRINCIPLES OF COMPETENCY BASED 9 ELEMENTS TO ATTRACT, MOTIVATE AND RETAIN
INTERVIEW (CBI) TALENTED GEN Y
• What is competency based interview? • Environment
• Common limitations of conventional interview • Leadership
techniques • Communication
HOW CBI DIFFERS FROM A NORMAL INTERVIEW • Recognition
• Questions targeting a specific competency • Development
• Answers with concrete evidence • Balance
• Follow up questions to look for explanation to verify • Contribution
evidence • Relationship
COMPETENCY PROFILING FOR AN EFFECTIVE INTERVIEW • Purpose
• Basic principles of competency profiling PREPARATION FOR CBI

KNOWLEDGE EVOLUTION SDN BHD

5A Jalan Bukit, Section 11/2, Petaling Jaya, Selangor Malaysia
Tel: 03-79312772 Fax: 03-7960 3872
www.knowledge-evo.com
 • How competency profiling contributes towards
effective interview
• How to determine the required competency for a job?
• How to assess the competency of the interview
candidates
• Determine the required competency for the job
• Develop precise wording of interview questions to assess
the current competency of candidate
• Develop an interview checklist based on the required
competency and interview logistics
STAR APPROACH FOR CBI TECHNIQUES
• Step 1: Describe the situation relevant to the job
• Step 2: Ask for an example of task performed that is
relevant to the described situation
• Step 3: Determine previous action performed which was
related to the situation and task
• Step 4: Determine the results of previous actions
PERSONAL ACTION PLAN
• What is your action plan to apply CBI in your
organization context?

TRAINER’S PROFILE
Major (R) Dr J.Prebagaran
Dr. J.Prebagaran has 25 years of working experience in management of various government and private organization. He
served as Training Analysis & Design officer at Royal Malaysian Navy Training Center in Lumut, Perak. He was awarded as
Malaysian Armed Forces Best Student Education Officer in 1993. He has served as a facilitator for major MNC, SME and
government agencies in the field of management, safety, quality and training. Dr. J.Prebagaran is a Certified Project
Management Professional (PMP) and Project Risk Management Professional (RMP) by Project Management Institute (USA).
He was project manager for analysis, design and implementation of ship crew operation and maintenance team training for
this ship building project. He is Accredited Competency Professional by Institute of Leadership & Management (UK). He has
a hands-on experience in conducting CBI. Dr. J.Prebagaran is Certified Trainer of ‘7 Habits of Highly Effective People’. He is
also a Certified Competency Assessor of UK He is an Advanced TQM facilitator, ISO 9001:2000 QMS Lead Auditor and
competent trainer for ISO 14000.He is graduate in BSc (Chemistry),MSc (Emergency Planning & Response), PhD
(Engineering Business Management). He has conducted Training Analysis and Design Course for Certification Program by
Chartered Institute of Training & Development (UK) managed by SMR Resources (M).Dr J.Prebagaran is currently the CEO
of SMC Professional Learning & Development Center and Associate Consultant of USAINS Holdings (commercial arm of
USM). Dr J. Prebagaran has conducted various safety, leadership and management development training programs for
government, multinational organizations and international clients. Among the prominent satisfied clients from his training
program are Agilent Technologies, PETRONAS University, PT REA, Indonesia (A public listed company in UK), Matsushita
and MISC (Malaysian International Shipping Corporation).He is a part time lecturer of UTM Executive Masters in
Occupational Safety and Health. He has proven experience in design and delivering of leadership and management
development program for major international organizations like MISC, Sony, Flextronics, Western Digital and Agilent
Technologies. He has also conducted various training programs in management and leadership development in Thailand,
Indonesia, UAE, Oman and Ghana. He has attended training programs in USA, Germany and UK. Dr J.Prebagaran has
presented paper in national and international seminars in the field of Safety, Quality and Management. He is a strong
advocate of lifelong learning. His research interest is in safety culture, management development and technology
management.

WHO SHOULD ATTEND

The program is suitable for HR specialists, line managers and senior executives who are likely to be involved in the final
stages of the selection process and are keen to practice and harness the power of competency based interviewing
TRAINING FEE
 2 - Day training @ RM 1, 550.00 per delegate
 Group Discount Available

KNOWLEDGE EVOLUTION SDN BHD

5A Jalan Bukit, Section 11/2, Petaling Jaya, Selangor Malaysia
Tel: 03-79312772 Fax: 03-7960 3872
www.knowledge-evo.com
 REGISTRATION FORM
(Competency Based Interview (CBI) Techniques to Interview, Retain And Motivate)

Cancellations & Substitutions:

> 2 - Day training @ RM 1, 550.00 per delegate
> Group Discount Available
Cancellations of registrations must be made in writing. If cancellations
received one week before the event i.e. 1 December 2014 you will be
entitled to a 50% refund. Due to contractual commitments no refund,
will be made after 2 December 2014; however a complete set of
documentation will be sent to you. Substitutions are welcomed at any
time.

Method of payment: Note: It may be necessary for reasons beyond control, to change the
Crossed Cheque / bank draft to be made payable to content and timing of the event, speaker(s) or venue, every effort will
"Knowledge Evolution Sdn Bhd " and courier to 5A Jalan be made to inform the participants of the change.
Bukit, section 11/2, Petaling Jaya, Selangor Malaysia

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NO: +603 7960 3872.
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KNOWLEDGE EVOLUTION SDN BHD

5A Jalan Bukit, Section 11/2, Petaling Jaya, Selangor Malaysia
Tel: 03-79312772 Fax: 03-7960 3872
www.knowledge-evo.com