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History of ISO
The conference of national standardizing organizations which established ISO
took place in London from 14 to 26 October, 1946. ISO was born from the union of two
organizations .One was the ISA (International Federation of the National Standardizing
Associations), established in New York in 1926, and administered from Switzerland. The
other was the UNSCC (United Nations Standards Coordinating Committee), established
only in1944, and administered in London. Despite its transatlantic birthplace, the ISA’s
activities were mainly limited to continental Europe and it was therefore predominantly a
“metric” organization. The standardizing bodies of the main “inch” countries, Great
Britain and the United States, never participated in its work, though Britain joined just
before the Second World War. The legacy of the ISA was assessed in a speech by one of
the organization’s founders, Mr. Heiberg from Norway, at an ISO General Assembly in
1976. On the negative side, he admitted that the ISA “never fulfilled our expectations”
and “printed bulletins that never became more than a sheet of paper”. On the other hand,
he pointed out that the ISA had served as a pro to type. Many of ISO ’s statutes and rules
of procedure are adopted from the ISA, and of the 67 Technical Committees which ISO
set up in 1947, the majority were previously ISA committees. The ISA was run by a Mr
Huber-Ruf, a Swiss engineer who administered the organization virtually single-
handedly, handling the drafting, translation and reproduction of documents with the help
of his family from his home in Basle. He attempted to keep the ISA going when the war
broke out in 1939, but as international communication broke down, the ISA president
mothballed the organization. The secretariat was closed, and stewardship of the ISA was
entrusted to Switzerland.
Though the war had brought the activities of one international standardization
organization to an end, it brought a new one into being. The UNSCC was established by
the United States, Great Britain and Canada in 1944 to bring the benefits of
standardization to bear both on the war effort and the work of reconstruction. Britain’s
ex-colonies were individual members of the organization; cont i n e n tal countries such
as France and Belgium joined as they were liberated . Membership was not open to Axis
countries or neutral countries. The UNSCC was administered from the London offices of
an international standardization organization which was already venerable – the
International Electro technical Commission (IEC). The IEC was founded in 1906. Its
Secretary at the time of the Second World War was a British engineer called Charles Le
Maistre.Le Maistre has some claim to be known as the father of international stand a rd
ization. He played a significant role in the history of many org a n i za t i o n s
. As well as being involved in the IEC since 1906, it was he who initiated the series
of meetings which led to the founding of the ISA at the New York conference in
1926. Already in his 70 s, he also took on the job of Secre ta r y - G e n e ral of the
UNSCC, doubling this post up with his IEC duties. One of the IEC secretaries at the
end of the war was Miss Jean Marshall (now the wife of Roger Maréchal, inter-viewed
later in this book). She describes Le Maistre as: “...an extraordinary man.
The conference of the national sta n d a rds bodies at which it was decided to establish ISO to o k
place at the Institute of Civil Engineers in London from 14 to 26 October 1946. Twenty-
five countries were represented by 65 delegates.
STAGES OF ISO
• Stage 1: Proposal
– A proposal is submitted to ISO by industry members who feel that an
International Standard is needed for
their product or service. ISO forms technical committees (TC) and subcommittees
(SC) to discuss the
proposal. The committees vote on the proposal, and if the vote is accepted the
standard moves to the
second stage.
• Stage 2: Preparatory
– A group of experts is gathered by the TCs and SCs formed in the proposal stage
and is put under the charge
of a project chairman. The experts pen and revise a working draft of the standard
that outlines the
technical specifications that must be met by the standard. Once the experts are
satisfied with the technical
draft of the specification, the document is sent to the parent committee of the
group for review.
• Stage 3: Committee
– The working draft created during the preparatory stage is registered by the
Central Secretariat of ISO and
circulated among the TC and SC groups formed for the standard. The committees
reviewing the draft can
vote to send the document to the next stage as a draft International Standard or
revise the document .
• Stage 4: Enquiry
– The draft International Standard (DIS) is circulated among the member bodies
of ISO for review, voting and
comment. Member bodies have five months to respond to the DIS. If two-thirds
of the TC and SC members
approve of the DIS, and if three-quarters of the member bodies of ISO approve of
the DIS, the draft is
revised and moves into the Approval Stage. If the voting requirements are not
met, the draft is returned to
the Committee Stage for further revision.
• Stage 5: Approval
– The final version of the DIS is submitted for a second vote among the member
bodies of ISO. Member
bodies have two months to place their votes. The draft is approved if two-thirds
of the TC and SC members
and three-quarters of the member bodies of the ISO vote in favor of the DIS. Any
technical comments
received at this stage are saved for later review.
• Stage 6: Publication
– Minor editorial changes are made to the final International Standard, which is
then published by ISO.
Within three years, the new standard is reviewed by the TC/SC and member
bodies of the organization and
revised if necessary.
The ISO 9000 family of standards is related to quality management systems and designed to help
organizations ensure that they meet the needs of customers and other stakeholders while meeting
statutory and regulatory requirements.
• ISO 9000 deals with the fundamentals of quality management systems, including the eight
management principles on which the family of standards is based. International standards
promote international trade by providing one consistent set of requirements recognized around
the world.
• ISO 9000 can help a company satisfy its customers, meet regulatory requirements and achieve
continual improvement. It provides the base level of a quality system, not a complete guarantee
of quality.
• Originally published in 1987 by the International Organization for Standardization (ISO), a
specialized international agency for standardization composed of the national standards bodies of
90 countries.
Eight Quality Management Principles:
1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decisionmaking
8. Mutually beneficial supplier relationships
ISO 9000 and ISO 9004 are guidance standards. They describe what is necessary to accomplish
the requirements outlined in standards 9001, 9002 or 9003.
Advantages
Quality is maintained,
ISO registration also has a significant bearing on market credibility as well.
Opportunity to compete with larger companies,
More time spent on customer focus,
Confirmation that your company is committed to quality,
May facilitate trade and increased market opportunities,
Can increase customer confidence and satisfaction.
Clauses
The requirements of the standard are specified in following clauses of the standard:
Clause 4 • Quality Management System
Clause 5 • Management responsibility
Clause 6 • Resource management
Clause 7 • Product realization
Clause 8 • Measurement, analysis and improvement
Infrastructure ▫
Work environment •
▫ Customer communication
▫ General requirements
▫ Monitoring and measurement
customer satisfaction
Internal audit
▫ Analysis of data
▫ Continual improvement
ISO 9001
ISO 9001 is the standard that gives the
requirements for a quality management
system
ISO 9001:2008 is the latest, improved version
It is the only standard in the ISO 9000 family
that can be used for certification
There are 16 other standards in the family
that can help an organization on specific
aspects such as performance improvement,
auditing, training
The rules are updated as the requirements change over the time. Some of the
requirements in ISO 9001:2008 include