Courseware

for
Participants

Certified Recruitment
Manager
This document is confidential. It is provided to the recipient for the limited
purpose of supporting the participant for developing a better understanding of
conceptual frameworks required. Any commercial use of this document is prohibited.
Copyrights are reserved with Middle Earth Consultants.

Visit www.middleearthconsultants.com or call +914023550696/97

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 CONTENTS

Using This Guide 4

Icons 5
Workshop Requirement from Participants 6
Course Overview 7

Session---1----RECRUITMENT ANALYTICS
Session Overview 9
1. Strategic Issues in Recruitment 10
2. Recruitment Metrics 12
3. Bad Recruitment 13
4. Overview of the Hiring Process 19
5. What is Competency 20
6. Competency Iceberg Model 21
7. Competency Measurement and BARS 26
Review of Learning 28
Suggested Reading 29

Session---2----REQUIREMENT ANALYSIS
Session Overview 31
1. Fundamental Job Description 33
2. Functional Analysis 34
3. Behavioral Analysis 39
4. Threshold Trait Analysis 40
5. Definitions of Quancom 42
Review of Learning 47
Suggested Reading 48

Session---3--- SHORTLISTING & FILTERING

Session Overview 50
1. Short listing- Knowledge of Matching CVs 52
2. How to Shortlist 53
3. Filtering 57
4. Knowledge Based Filtering 58
5. Skill Based Filtering 58
6. Behavioral Filtering 61
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 Review of Learning 66
Suggested Reading 67

Session---4----INTERVIWING & PROBING TECHNIQUES

Session Overview 69
1. Introduction to Interviewing 70
2. The overall Interview Process 71
3. Stages of the Interview 75
4. Quan-com Questions and Behavioral Indicators 78
5. 4 Key Interviewer Skills 89
6. Body Language 90
7. Different Types of Questioning Methods 92
8. Evaluation of the Interview Process 103
Review of Learning 108
Suggested Reading 109
About Middle Earth 110
Handouts 120

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Using this guide

This guide is for use with the Certified Recruitment Analyst Program workshop,
which is a part of the training programs conducted by MEC.
The aim of the program is to enable participants to gain the knowledge and
skills required to help organizations develop structured processes on
recruitment. The case analysis, interactions, use of best practices and tools
in recruitment will help meet critical human resource development needs in
organizations.
The courseware is fully scripted and is intended as a study material for the
participant and is intended to encourage the participant to use this as a tool kit
and practice the different cases given as exercises in the courseware. The
participants can use their understanding of the content discussed in the workshop
as well as their experience to solve the cases in their own words and make the
most effective use of it. We suggest the participants to use this guide in
conjunction with the facilitator’s instruction, their expert comments and the
relevant experiences shared by the participants themselves.

Text Styles: The text is presented in the following style: the topics covered in
the workshop. Case studies, exercises and case vignettes that will provide better
understanding of the topic discussed. The topics covered are in bold and the
exercises are in separate sheets, and the end of the courseware has the slides
displayed in the workshop. The special points are given in boxes with the specific
icons.

Icons: The icons guide the participants on the topic discussed and indicate
instructions.

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ICONS Purpose of ICONS
Quotations

Review of learning

Best practices in the specific field

Key diagrams and flow charts

Exercise

Suggested reading

Objectives and overview

Case let and case study

Key definition

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Workshop requirements from the participants

 Being present during the programs

 Punctuality: being present for the program well in time, joining back after
breaks

 Open mindedness in accepting others’ view point, experiences and practices

 Sharing your view when asked for

 Working in teams

 Keeping the cell phones in silent mode

 Not going out of the program hall to attend phone calls while the program is
in progress

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 By the end of this program the participants would be able to:

Appreciate the importance of recruitment and calculate costs

associated with bad recruitment.

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 Courseware
for
Participants

Session 1

Planning

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 Planning
By the end of this session the participants would be able to:

Talent Acquisition

Man Power Planning

Labor Arbitrage

Buy vs Rent vs Build

Employment Branding & Pull

EVP & Stay Intention

Corporate Objectives – HCRI(Human Capital Readiness Index)

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 Talent Acquisition

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 Man Power Planning

Intro-few lines

Diagram

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 Labor Arbitrage

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 Buy vs Rent vs Build

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 Employment Branding & Pull

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 EVP & Stay Intention

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 Corporate Objectives -HCRI

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 Courseware
for
Participants

Session 2

Legal Issues

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By the end of this session the participants would be able to:
Legal Issues
Taxation

Cost reduction laws

Employment Promotion Programmes

Apprentice Act

Compliance related laws

Minimum Wages Act

Recruitment in terms of Equal Employment Opportunities

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 Taxation

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 Cost reduction related laws

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 Compliance related laws