Questionnaire: Study on Customer Satisfaction of Patanjali Products in

Shimla
Please put (√) in the appropriate column.

Name :----------------------------------------------- Gender :-----------------------------------------

1.Age (in years): Below 30 30-39 40-49 50-59 60 and above

2.Occupation:

Student Businessman Salaried Professional Homemaker Others

3. What is your annual income(in lacs)?

Below 3 3-5 5-10 above 10

4. In which area do you live?

Sanjauli

Chhota Shimla

Kasumpti

New Shimla

Mall Road

Baleuganj

Khalini

Others

5. How frequently do you purchase Patanjali products ?

Seldom Often Always

6. Which Patanjali products do you use? (Please √ more than one if applicable)

Acne/ Skin problem Products

Beauty Care Products (Skin)

Soaps

1
Medicines

Hair care Products (Shampoos, Conditioners etc)

Dental Care Products

Spices

Dairy Product

Bakery Products

If others, Please mention ____________________________

7.Please express how much do you agree or disagree with respect to reasons for purchasing
Patanjali products, where

“1 is strongly disagree”, “2 is disagree”, “3 is neutral”, “4 is agree” and “5 is strongly agree”.

Reasons for purchasing Patanjali Products 1 2 3 4 5

Reasonable Price
Good quality
Health Benefits
Availability
Brand Image
Informative
Brand Image of Baba Ramdev
Indian Brand
Advertisements

8. Have you ever complained about a product?

Yes No

If yes, were your complaints answered?

Yes No

9. How satisfied are you with the Patanjali products for the following characterstics :-

Dissatisfied Partially satisfied Satisfied

2
Low Price
Better quality
Benefits
Natural products
Customer Service

10. Overall, how satisfied are you with the Patanjali products on a scale of 1-5 (1 being least
satisfied and 5 being most satisfied)?