Curriculum vitae

VIPIN SHARMA
S/O Mr. Ashok Kumar Sharma
C-13 Nehru Garden,
Khora Colony,
Ghaziabad (201001).
E-mail: vip.vipin8@gmail.com
Mobile No.:-7838577343

Objective:

“To work in a challenging atmosphere where I could get an opportunity to learn and develop my Technical
skills”

Technical Skills

 OS installation: -Windows Vista, Windows 7, Windows 8, Windows 10

 Assembling, hardware up gradation troubleshooting.
 Windows maintenance, dual booting, upgrade & update the windows.
 Installing Software & Application to User Standards.
 MS outlook configuration, Outlook backup & restore and troubleshooting.
 Disk Management, partitions.
 Printer installation and troubleshooting.
 Antivirus update & virus protection.
 Troubleshooting of hardware and O/S.
 Basic Networking, Map drive, Data sharing.
 TCP/IP Configuration.
 Remote desktop and remote assistance.
 Wireless Networking, Networking in Domain environment.
 User Profiles Backup and Restore.
 Sharing folder, sharing device & Printer.

Networking Skills

 Cabling, patching, and LAN troubleshooting.

 Good Understanding of OSI Model, TCP/IP Protocol.
 IP addressing.

Dialer Skills

 Facilitate and operate the C-Zentrix Dialer System

 Agent ID creation and mapping ID’s to different campaigns based on skill sets.
 Responsible for Inbound & Outbound campaign monitoring.
 Creation of campaigns based on C-Zentrix Dialer strategy.
 Assigning channels according to campaign requirement.
 Responsible for all Dialer related issues/requests, which are addressed and
escalated to, concerned personnel.

Academia:
Graduation  Bachelor of Computer Application – from CCS University (2013)
10+2  Senior Secondary – Central Board of Secondary Education (2010).
10th  Secondary Exam – Central Board of Secondary Education (2008).
 Professional Experience

AdvantumHealth - April 2017 to June 2018 Designation System Administrator

 Installing, Configuring and troubleshooting of Windows.

 Configuration, installation, managing and troubleshooting of MS Outlook
2010,2013
 Knowledge on different operating systems, Hardware
 Installation and configuration of Printers.
 Handling up to 220 users within the company
 Handling routine desktop support issues, which include installing and re-installing
Operating Systems (OS) and applications, configuring devices, MS-Office, MS-
Outlook, and Acrobat Reader, among others
 Providing L1 network support which includes configuring IPs and basic handling
of switches, among others
 Maintaining connectivity and troubleshooting hardware requirements
 Troubleshooting LAN related problems
 Troubleshooting of Windows 7, 8, 10 related activities on User’s machines.
 Co-ordinate with clients for any IT related issues or escalation
 Coordinate with vendors.
 Installation of VOIP
 Taking follow up with VOIP Vendors
 Provide support for all type of application, software’s and hardware issues to Our
Globally User's through Phone or Remotely
 Creating & Maintaining of ID's on Active directory
 Creating & Maintaining of ID's on Office365
 Planning, Coordinating, Directing, and Designing IT-related activities of the
organization
 Maintain inventory of all production floor with proper details

IDS InfoTech LTD - June 2016 to Feb. 2017 Designation Desktop Support Engg. L2

 Work and support to network team for configuration and changes in Network
 Handling up to 350 users within the company
 Planning, Coordinating, Directing, and Designing IT-related activities of the
organization, as well as providing Administrative Direction and support for daily
operational activities of the IT department.
 Assisted in hardware installation and maintenance of workstations, servers,
networking equipment, and other supporting hardware.
 Coordination with CLT NOC and Argus Voice for offshore troubleshooting.
 Provide support for all type of application, software’s and hardware issues
 Maintain inventory of all production floor with proper details.
 Co-ordinate with clients for any IT related issues or escalation.
 Creating and maintaining the user Ids in Active Directory.

Digicall Teleservices PVT Ltd. - Dec 2013 to March 2016 Designation: IT Executive

 Handling up to 700 users within the company

 Handling routine desktop support issues, which include installing and re-installing
Operating Systems (OS) and applications, configuring devices, MS-Office, MS-
Outlook, and Acrobat Reader, among others
 Configuration, installation, managing and troubleshooting of MS Outlook 2010
 Installation and configuration of Printers.
 Providing L1 network support which includes configuring IPs and basic handling
of switches, among others
 Maintaining connectivity and troubleshooting hardware requirements
 Troubleshooting LAN related problems
 Troubleshooting of Windows 7, 8, 10 related activities on User’s machines.
Key Skills for & Strengths Helping nature

Interact with People Very Quickly

Hobbies Listen Music, Net Surfing

Personal Minutiae:
Father’s Name Mr. Ashok Kumar Sharma
Date of Birth 31st December 1992
Sex Male
Marital Status Single

Date ______________

Place Vipin Sharma