ABDUL-WALIYYU BELLO Key skills

IT SUPPORT RESUME
KNOWLEDGE OF

Career Summary  IT maintenance  Logging faults

An enthusiastic and motivated fellow who is ready to work  Hardware faults  Replacing parts
with humility and diligence in providing front line support as  Network support  IT infrastructure
part of any IT Service Operation. He possesses natural
 Safety legislation  Troubleshooting
problem solving and analytical skills which contributes to a
positive work environment.
He is flexible, resourceful and willing to take full ownership KEY COMPETENCIES
of user problems until they are fully resolved and ensure
satisfaction. His desire is to attain professional distinction  Identifying and remedying performance
and proficiency, and He is currently seeking a suitable bottlenecks in complex systems.
position with an ambitious company or organization.  Repairing IT equipment and replacing parts.
 Prioritising in a fast moving environment.
 Ability to grasp technical concepts quickly and
easily.
Academic Qualifications
 Giving sound advice on technical matters.
University of Ilorin 2013 – 2017  Accurately following diagrams and written
Bachelor of Science, Mathematics instructions to repair a fault or set up a system.
 Clean driving license and access to own transport.
Adam Yakub Memorial High School,  Strong system and IT experience.
Agege, Lagos State. 2012  Flexible to overtime requests.
Mathematics Pass  Maintaining records of software licenses.
English Pass
Biology Pass PERSONAL SKILLS
Physics Pass
Chemistry Pass  Proactively working as a member of a team.
 Active questioning & listening skills.
 Maintaining individual performance targets.
 Ability to work under pressure.
 Excellent problem resolution skills.
IT Support skills acquired whilst studying  Good communicator at all levels.
 Work well as a member of a team & in isolation.
 Providing first level technical support to customers.
 Open to different ideas, working practices and
 Ability to convey technical solutions in a clear and concise cultures.
manner.
 Installing and configuring computer hardware systems and IT
software. REFERENCES
 Undertaking analysis, diagnosis and resolution of client
problems via phone, e-mail & face to face contact. Dr. Jubril Olayinka Akolade Mr. Idris Olajide Bello
 Quickly responding to customer enquiries and concerns. Research Fellow Sales Officer
 Escalating unresolved problems to other support staff. Biotechnology Advanced 7up Bottling Company,
Research Centre, Sheda Kano, Kano State.
 Taking ownership of problems and tracking them to a Science and Technology belloidrisola@gmail.com
successful conclusion.
Complex, Kwali Area +234-8057123423
 Raising & maintaining incident tickets and problem records. Council, Abuja.
 Continuously reviewing performance against Service Level akoladejubril@yahoo.com
Agreements. +234-7035722795
 Analysing call logs to spot trends and underlying issues.
 Producing documentation and reports to a high standard.
 Testing and evaluating new technology. CONTACT DETAILS
 Setting up new users' accounts and profiles and dealing with Gareth Crooks
password issues. Dayjob Ltd, 120 Vyse Stree Birmingham B18 6NF
 Monitoring IT network to ensure availability to all users. T: 0044 121 638 0026