Agent Guide

Welcome to Canopy
Canopy’s RentPassport enables people to move more freely.

Tenants are pre-approved and ready to rent in 60 seconds, giving agents

time to show more properties and do what they do best.
Contents
RentPassport 7 Part 3: Inviting to Let
TrustScore 11 Invite to Let a Property 39
DepositFree 15 Solo or Joint Tenancy 41
RentTracking 19 Complete Tenancy Set Up 43
Part 1: Login & Property Upload Dos & Don’ts 45
Adding a Property 23 Canopy Support 49
Configuring a Property’s Rent 25 Further Support 53
Adding a Landlord to a Property 27
Part 2: Inviting Tenants & Sharing a RentPassport
Inviting a Tenant 31
Shared RentPassports 33
Sharing a RentPassport With a Landlord 35
RentPassport
The RentPassport is a tenant’s digital rental
profile, containing rental history, TrustScore
policy (see page 11), DepositFree (see page 15) and
RentTracking (see page 19).

Ask tenants to create a RentPassport through the

Canopy app to reference themselves either before
or after viewing a property to ensure they
are suitable.

RentPassport • 7
 Canopy Referencing
Canopy Referencing Traditional Referencing

Mortality

Date of birth

Previous address history

Government ID verification

CCJs

Insolvency

Income verification

Previous landlord reference

Existing employment reference

Enhanced income verification

Legal/regulatory warnings

Politically exposed person check

International sanctions check

8 • RentPassport RentPassport • 9
 TrustScore
A TrustScore is generated through
Canopy’s RentPassport based on a tenant’s
creditworthiness, rental reliability and standard
reference checks.

Tenants with TrustScores of Silver and above will

qualify for a DepositFree policy. Bronze scores will
only be able to pay cash deposits through the app.

Top tip
Canopy will never ‘fail’ a tenant, so remember to make
sure 10 • RentPassport
that tenants are legally allowed to rent in the UK! TrustScore • 11
 What is the TrustScore? TrustScore Tiers
The TrustScore is made up of the Canopy user’s
Experian Credit Report, RentPassport information Bronze Silver Gold Platinum
and rental behaviour.

If tenants pay bills on time and continue to provide

Approved to rent Approved to rent Approved to rent Approved to rent
relevant information to their RentPassport, their (with a guarantor or 6
TrustScore will increase, making them more months rent upfront)
attractive to landlords.
RentTracking RentTracking RentTracking RentTracking

When a tenant shares their RentPassport with a

Cash deposit Cash deposit Cash deposit Cash deposit
bronze TrustScore, this may be due to a number
of factors, including a CCJ, missing information or
legal issues. Canopy will outline these, but it is up
to the agent if they want to proceed with
Can pay cash deposit Qualify for DepositFree & cash deposit
the tenancy.

12 • TrustScore TrustScore • 13
DepositFree
DepositFree is an insurance policy, underwritten
by Hiscox, that acts as an alternative to the
traditional cash deposit.

The DepositFree policy fully covers both the tenant

and landlord. Typical costs are 10-12% of the
equivalent cash deposit value and policy excess is
10% of sum insured.

DepositFree • 15
 Renewals & Claims

Policy term Max 3 years. At the end of 3 years, Renter must renew the policy
annually.

Renewal is 10% of initial premium and adjusted for any claims made,
at tenancy renewal.

Rolling contracts Renewal is 10% of initial premium (plus Insurance Premium Tax) for a
maximum period of 1 year*.

Multiple Tenants Multiple tenants must take out a joint policy and share the cost
of the premium. The tenants are all jointly and severally liable,
meaning if one tenant doesn’t pay, the other tenants assume total
liability for the entire amount due.

When a tenant is released from a multi-tenant agreement, we will

update the Deposit Free policy to reflect the change and re-issue
policy documentation. Any new tenants moving into the property
will need to be eligable for and added to the Deposit Free policy.

Claims Claims are handled by Hiscox Claims team to help ensure fair
outcomes for landlords and tenants in the event of a dispute.

*All prices are subject to change

16 • DepositFree DepositFree • 17
RentTracking
Using Open Banking technology, Canopy’s
RentTracking enables tenants to start adding
rental payments to their credit history and, over
time, boost their credit score.

RentTracking • 19
Our deposit free proposition sits perfectly with Canopy’s
RentPassport and together we aim to make renting more
simple and transparent for renters and landlords

Rajesh Shah
Managing Director at Tipi (Quintain)

Part 1:

Login & Property Upload

21
 Adding a Property
Firstly we’re going to show you
how to add a new property,
invite tenants to create a
RentPassport and process
DepositFree insurance.

Lets login to our agent

dashboard. You’ll land on the My
Properties tab and by clicking
the Add Manually button, we
can upload create a property.

22 • Part 1: Login & Property Upload Part 1: Login & Property Upload • 23
 Configuring a Property’s Rent
When a property has been
added, simply input the PCM
rent and total deposit needed.

Don’t worry if you need to

change these amounts later on.

Top tip
You don’t need to select any dropdown on the Policy
24 • Part 1:
section-you canLogin & Property
just leave it Upload
blank. Part 1: Login & Property Upload • 25
 Adding a Landlord to a Property
Lets give your property a
landlord. Click on the landlord
tab and input the details.

You can use your own email

address if you’re managing
the property.

Top tip
Give your landlord a heads up that they’ll be receiving an
email26from
• PartCanopy!
1: Login & Property Upload Part 1: Login & Property Upload • 27
Creating a RentPassport was so quick and once I had set up
my DepositFree insurance all I had to do was pay my rent for
the month when I moved in.

Rachel McEnery
Canopy Tenant

Part 2:

Inviting Tenants & Sharing

a RentPassport
29
 Inviting a Tenant
Lets find a tenant! Firstly,
you can invite a new tenant
to create a RentPassport by
clicking on the Shared Rent
Passports link on the left and
then the Invite via Email button.
Enter their email address
so they receive the invite
and ask them to share their
RentPassport with you once
they’ve completed.

On the Shared Rent Passports

page you’ll see all of the
RentPassports that have been
shared with you and
their status.

Top tip
Don’t use the Invite New Tenant on the Property tab, only
30Shared
on the • Part 2: Inviting Tenants
Passports & Sharing a RentPassport
tab! Part 2: Inviting Tenants & Sharing a RentPassport • 31
Shared RentPassports
By clicking on the tenant’s
shared RentPassport you’ll be
able to see all of
their information.

Part 2: Inviting Tenants & Sharing a RentPassport • 33

 Sharing a RentPassport With a Landlord
From here, you can share the
RentPassport with the landlord
by clicking Share with Landlord.
It’s then up to the landlord to
approve or decline the tenant.

If they’ve approved, you can go

ahead and invite them to lease!

Top tip
Regularly log in to your Canopy account to check any new
RentPassports that have been shared! Part 2: Inviting Tenants & Sharing a RentPassport • 35
Canopy are leading in this space and share our vision for
making renting work better for renters

Neil Young
CEO - Get Living

Part 3:

Inviting to Let

37
 Invite to Let a Property
On the drop down menu, you
can begin typing in the address
of the property to look it up and
then select it.

38 • Part 3: Inviting to Let Part 3: Inviting to Let • 39

Solo or Joint Tenancy
Now select whether this a solo
tenant (or individual renter in an
HMO) or joint tenancy.

For a joint tenancy, you’ll need

to select someone as being the
lead tenant for the property
through the tab at the bottom.

Part 3: Inviting to Let • 41

 Complete Tenancy Set Up
If you need to make any
changes to the total monthly
rent or deposit amount you can
do that now. Otherwise, click
the Continue button. Then click
Confirm & Send. Your tenant(s)
will now receive an email inviting
them to rent!

Once the tenant accepts your

invitation, they are presented
with two options: a regular cash
deposit (which we pay across
to you for registration in the
normal way) or DepositFree
insurance (so long as they
qualify.) Once they’ve entered
their card details, you’ll need
to log back in to confirm
transaction may be completed
by clicking the Process button.
Top tip
Don’t forget to log back in regularly to check if your
tenants deposits are ready to process! Part 3: Inviting to Let • 43
Atlas is excited to offer flexibility and ease in the leasing
process, making it easier to attract quality residents

Stephanie Smith
U.K. Portfolio Director - Atlas Residential

Dos & Don’ts

45
Regulation
The distribution of insurance is regulated
by the Financial Conduct Authority (FCA).
This means that any agents using the
Canopy app, must adhere to the following
guidance when discussing DepositFree
insurance with tenants.
46 • Dos & Don’ts
What You Can Do...
Inform the potential renter that you are
using the Canopy solution to conduct
your reference processes, this means
they are required to download and
complete the RentPassport process in
order to obtain a viewing or as part of
the application for the rental property
If the potential renter has any questions
around the Canopy solution and what
if offers provide them with the Canopy
flyer which will contain details about the
Canopy solution and what we offer
You can inform the tenant that Canopy
provide a number of ways to pay your
deposit via the Canopy application
either cash deposit or Insurance
backed deposit
What You Cannot Do...
When advertising the property, you can
inform the tenant that the landlord will
take a cash deposit or insurance backed
deposit via Canopy
You can inform the renter that they can
download the Canopy solution by
visiting our website www.canopy.rent or
provide them with the leaflet to find
out more.
You can highlight which properties you
offer can take DepositFree via Canopy
(see ad example for more detail)
Do not inform them that they need
to take out insurance via the
Canopy application
Do not advise the renter that they
can only take out the insurance for
the property
Do not advise or recommend that they
take out the insurance deposit option as
it will benefit them
Do not offer advice on the insurance
deposit scheme offered by Canopy
Do not answer any questions related to
the insurance deposit scheme
Dos & Don’ts • 47
Canopy Support

49
Popular Questions - Tenants
When can a tenant move in?
Once your regular process is complete
and a cash deposit or DepositFree
transaction has been finalised.
What if a tenant needs a guarantor?
If the tenant needs a guarantor,
the guarantor will need to create a
RentPassport themselves.
How do we verify tenants?
Make sure the tenant submits recent (3
months) payslip and utility bill
for verification.
What should tenant addresses be
linked to?
Addresses must be linked to a current
address and names must be visible.
50 • Canopy Support
Popular Questions - Landlords
What if a tenant gets a bronze score? How do Landlords accept tenants?
Bronze Score - tenant may have inputted Let your landlord know that you are using
the incorrect addresses or the renter may Canopy and that they should expect
not have enough of a credit history in the an email prompt for them to create an
UK. If this occurs the renter will be able to account if they want their properties listed
access cash deposits but not DepositFree, with us.
they will be able to track their rent through
the app as well.
Can a tenant take advantage of
DepositFree with a bronze score?
If the renter receives a bronze score but
asks for DepositFree - they will have to
create a new account and populate their
RentPassport with more detail. They will
not be able to do this with the same
email address.
Canopy Support • 51
Popular Questions - Agent
How do I invite tenants?
Make sure you invite a prospective tenant
to create their RentPassport via the
Shared RentPassports section not on the
property page.
Where are invites tracked?
Keep track of invites and renters on the
Shared RentPassport page - reach out if
they need to create their RentPassport or
purchase their policy.
When do I know the deposit transaction
is complete?
Once the cash deposit or DepositFree
transaction is finalised, you will receive an
email confirmation.
52 • Canopy Support
Further Support
We know using a new system can take
a little time to get used to and there are
always questions! That’s why we have our
in-house support team to help and you
can contact them below:
Phone
0203 868 3810 (extension 1)
Email
customer.support@findyourcanopy.com
We always try to resolve problems immediately, but
can sometimes take up to 48 hours.
Further Support • 53
Canopy, InsureStreet and Insure Street are trading names of InsureStreet Limited which is an appointed representative of Ambant
Underwriting Services Limited (for general insurance intermediary business), a company authorised and regulated by the Financial Conduct
Authority under registration number 597301 to carry on insurance mediation activities. InsureStreet Limited is registered in England Wales
company number 10287920. Registered office at Berners House, 47-48 Berners Street, London, W1T 3NF
C-AG-V1.0