Acknowledgement

There is a saying: “ALLAH” gives and forgives, “Man” gets and forgets.
All praises are for ALLAH, Who helped to accomplish my job successfully.
Although this project has a title of my name but the efforts of many people enabled me to
accomplish this task.
I would like to convey my heart full gratitude to the instructor whose guidance
encouraged me in writing this report.
I would like to thank employees at UBL Ghalla Mandi Branch, liaquat pur, without their
co-operation and guidance; I would not be able to successfully complete my internship.
I am also thankful to my fellows who helped me and provided the necessary suggestions
to complete my project.
Finally I must thank to all those persons who provided me the information to accomplish
the task of internship report.
 Dedication

I dedicate my internship report to my Family

Executive summary

In Bachelor of Business Administration, Internship Program is an important part to give

students an opportunity to have experience of practical field. Unless and until the students
experience the novelty of practical work, their knowledge of what they study in
theoretical courses remains incomplete. The most important point in an Internship
Program is that the student should spend their time in a true manner and with the spirit to
learn practical orientation of theoretical study framework.

This internship report is on my six weeks practical training at United Bank Limited
Ghalla Mandi Branch, Liaquat Pur. In this internship report I have tried to give details
about the United Band Limited, working and the functions of different departments of the
bank.

I have conducted a SWOT analysis of UBL great care. It shows that at present UBL has
lot of weaknesses and little strengths. But I believe that UBL has lot of opportunities to
improve its quality of services, and execute efficient and effective banking. UBL also
needs to give proper attention to overcome its threats. UBL should give reasonable
attention to the drawbacks to be able to compete at local as well as at world arena.
Conclusion and suggestions are also given in the light of the report.
Introduction of the organization’s business sector

Introduction of Banking

Banking History

Word Bank is said to be derived from the words Banc us or Banque or Bank. The history
of banking is traced to as early as 2000 BC. The priests in Greece used to keep money
and valuables of the people in temples. These priests thus acted as financial agents. The
origin of banking is also traced to early goldsmiths. They used to keep strong safes for
storing the money and valuables of the people. The persons who had surplus money
found it safe and convenient to deposit their valuables with them. The FIRST STAGE in
the development of modern banking, thus, was the accepting of deposits of cash from
those persons who had surplus money with them.
The goldsmiths used to issue receipts for the money deposited with them. These receipts
began to pass from hand to hand in settlement of transactions because people had
confidence in the integrity and solvency of goldsmiths. A depositor who is to make the
payments may now get the money in cash from goldsmiths or pay over the receipt to the
creditor. These receipts were the earlier bank notes. The SECOND STAGE in
development of banking thus was the issue of bank notes.
The goldsmiths soon discovered that all the people who had deposited money with them
did not come to withdraw their funds in cash. They found that only a few persons
presented the receipt for encashment during a given period of time. They also found that
most of the money deposited with was lying idle. At the same time, they found that they
were being constantly requested for loan on good security. They thought it profitable to
lend at least some of the money deposited with them too the needy persons. This proved
quite a profitable business for the goldsmiths. They instead of charging interest from the
depositors began to give them interest on the money deposited with them. This was the
THIRD STAGE, in the development of banking.
By experience the banks came to know that they could keep a small proportion of the
total deposits for meeting the demands of customers for cash and the rest they could
easily lend. They allowed the depositors to draw over and above the money actually
standing to their credit. In Economics terminology we can say that they allowed the
overdraft facilities to their depositors. This was the FOURTH STAGE, in development
of banking.
When every bank issues receipts and most of them allowed the overdraft facilities, there
was then too much confusion in the banking system. The banks in order to earn profits
could not keep adequate reserves for meeting the demands of the customers for cash. The
failures on the part of the bankers to return money caused widespread distress among the
peoples.
In order to create confidence among the people, steps were taken to regulate the banking
organization. A conference was held in Nuremberg in 1548. It was decided that a bank
should be set up by the state, which should streamline the banking organization and
technique. The first central bank was formed in Geneva in 1578. Bank of England was
established in 1694. The responsibility of issuing of notes is now entrusted to a central
bank of each country.
Since banks started working, commercial banking has passed many phases. The
commercial banks perform so diversified functions that it is almost impossible to define
the word bank.
As far as the law is concerned, Banking Companies Ordinance 1962 defines the term
banking as following:
“Accepting for the purpose of lending or investment of deposits of money from the public
repayable on demand or otherwise and withdrawals by cheque, draft, order or otherwise.”

Banking System
“Bank is a pipeline through which currency moves into and out of circulation.”
Bank accepts deposits and repays cash to its customers on their demand. The Bank
borrows money at a lesser rate of interest and lends it to the borrowers at a higher rate. It
is thus a profit-lending concern. Bank cannot lend all the money that has been deposited
with it. It has to keep a certain portion of the total deposits in cash with them in order to
meet the cash requirements of the individuals and business concern. Banking services
serve two primary purposes, which are:
First, by supplying customers with the basic mediums-of-exchange (cash, current
accounts, and credit cards), banks play a key role in the way goods and services are
purchased. Without these familiar methods of payment, goods could only be exchanged
by barter (trading one good for another), which is extremely time-consuming and
inefficient.
Second, by accepting money deposits from savers and then lending the money to
borrowers, banks encourage the flow of money to productive use and investments. This
in turn allows the economy to grow. Without this flow, savings would sit idle in
someone’s safe or pocket, money would not be available to borrow, and businesses
would not be able to expand. Enabling the flow of money from savers to investors is
called financial intermediation, and it is extremely important for the growth of economy.

Commercial Banking and its Functions

The commercial banking has been developed into an important sector economy. It is a
service-oriented organization, which performs numerous functions. The functions, which
a commercial bank performs, can be divided into following categories.
1. Basic Functions
2. Agency Services Functions
3. General Utility Functions
These are classified as following.

Basic Functions
These include:

1. Accepting of deposits
Some people have excess money and they want to deposits it to some honest man or
an institution which can give them some profit. So the first function of commercial
bank is to receive deposit there are three types of deposits.
a. Current/Demand Deposit
b. Some people deposit their excess money in the current accounts and they
can withdraw their money deposited in this account at any time during the
banking hours, so bank is not ready to give interest on it.
c. Saving Deposits
d. These deposits are fixed for a particular period. Commercial banks also
pay an interest on these accounts. An important thing related to it is the
varying interest rates for the different period deposits. Interest rate
increases with the increase in the fixed deposit period.
e. Fixed Deposit
2. Making Advances and Loans
Bank also advances the loans to the merchants and charges the interest. It is the major
source of its income. It also issues the loan for short term, medium term and for long
term. And bank receives the higher interest from the borrower for the long term loans
offered.
a. Running Finance
 b. Term Finance
c. Project Finance

Agency Services
These include:
1. Collection of Cheques
2. Collection of Dividends
3. Purchase and Sales of Securities
4. Execution of Standing Instructions
5. Collection of Bills
6. Acting as trustees or Executors
7. Transfer of Funds

General Utility Services

These include:
1. Supplying Trade Information
2. Issue of Travelers Cheques
3. Issue of Credit Cards
4. Foreign Exchange Business
Some Other Important Functions of Commercial Banks:
1. Discounting of Bill:
Commercial banks also discount the bills and facilitate the business; for example one
businessman purchases anything from another person and promises to pay after one
month. The seller will write a bill to the buyer and there will be an order that after one
month the buyer will pay the amount to the seller. Buyer will sign on the bill. In other
words buyer will accept the responsibility of that amount. If seller is in need of
money, he will take it to the bank and will receive the money by discounting the bills.
The commercial bank also may rediscount it from the central bank.
2. Cheap medium of exchange
By issuing cheques and drafts bank provides cheap, medium of exchange.
3. Transfer of money
The commercial bank is very helpful in transferring the money from one
 place to another by issuing the drafts. This is very popular concept in the
modern world and widely used in the business community.

4. Custodian of precious articles

Banks also provide lockers for the safety of precious articles. So now everyone can
secure his precious metals like gold, silver, etc., and bank charges a very nominal
charge for this facility.
5. Agency services
Commercial Banks also perform the duty of an agent. It collects and pays on the
behalf of the customers.
6. Investment
On behalf of the customers all the banks also make an investment in different
companies and industries. And banks receive nominal charge from the customers.
7. Creation of credit
It also creates and extends the volume of credit.
8. Facilitating trade activities
It also provides the finance to the foreign trade. Letter of credits are issued by the
commercial banks for the foreign payments.
9. Purchase and sale of securities
The commercial bank purchases and sells the securities, for itself and sometimes on
the behalf of the costumes.
10. Acting as a trustee
If a client directs his bank to act as a trustee in the administration of a business, the
bank performs this responsibility.

Commercial Banking in Pakistan (Past and Present)

At the time of Partition the total number of commercial banks in Indo-Pak subcontinent
was 38. These were as per detail given below.
 Pakistani Banks = 02
 Indian Banks = 29
  Exchange Banks = 07
The Pakistani banks had total deposits of Rs. 880 Million and advances were Rs. 198
Million. These banks had 213 branches at that time. Theses 2 banks were scheduled
banks. The story of non-scheduled banks is not different. The number of these banks fell
to 106 from 411 with the reduction of branches to 69 from 487.
This situation was not proper for the development of country. The need was felt to

establish a sound banking structure to strengthen the financial sector of country. Quaid-e-

Azam himself took initiative and interest and as a result, on 1st July 1948 State Bank of

Pakistan was established. Then in 1949, National Bank of Pakistan was established.

However, in 1974, the banks were nationalized and five major banking companies were
made. Till the end of 1980s, Pakistan’s banking sector was heavily regulated in most of
the areas of activities. The regulated and nationalized banking system created an industry
structure where competition was unknown to management of the banks. Forced by the
structural reforms agenda and the desire to strengthen its financial system, Pakistan
moved towards liberalization and financial sector deregulation in 1990. It started with the
privatization of state-owned commercial banks and induction of new ones from private
sector to establish a market-based banking system. In 1991, two banks Muslim
Commercial Bank and Allied Bank of Pakistan were privatized. The government seems
to be conscious about improving the efficiency of banking sector in Pakistan.
Considerable efforts have been made in this regard which include enhanced capital
adequacy, strengthening asset quality, improving management and increasing earnings.
Furthermore, interest rate deregulation, abolition of credit controls and further
developments in capital market have also led towards a more competitive banking
environment. The market for banks is diverse in Pakistan comprising nationalized
commercial banks (NCBs), Private Banks and foreign banks. In 1993, there were 33
commercial banks in Pakistan 14 being local and 19 foreign. By the end of 2001, the
number of banks has increased to 43, 24 being local and 19 as foreign. The deregulated
and increasingly competitive environment poses a challenge in terms of efficiency, as the
most efficient banks would survive while the less efficient will be driven out of the
market. Now in 2008, 53 commercial banks including NCB’s, Private Banks and foreign
banks are working in Pakistan. Following is a tabular presentation of all the banks which
are working in Pakistan:

Banks and Financial Institutions working in Pakistan

Public Sector Banks
1. First Women Bank Limited
2. The Bank of Khyber
3. National Bank of Pakistan
4. The Bank of Punjab

Islamic Banks
1. Bank Islami Pakistan Limited
2. Emirates Global Islamic Bank
3. Dawood Islamic Bank Limited
4. Meezan Bank Limited
5. Dubai Islamic Bank Pakistan Limited
Private Banks
1. The Royal Bank of Scotland Limited
2. JS Bank Limited
3. Allied Bank Limited
4. KASB Bank Limited
5. MCB Bank Limited
6. Askari Bank Limited
7. Mybank Limited
8. Atlas Bank Limited
9. NIB Bank Limited
10. Bank Alfalah Limited
11. Saudi Pak Commercial Bank Limited
12. Bank Al Habib Limited
13. Crescent Commercial Bank Limited
14. Soneri Bank Limited
15. Standard Chartered Bank (Pakistan) Limited
16. Faysal Bank Limited
17. United Bank Limited
18. Habib Bank Limited
19. Habib Metropolitan Bank Limited
Foreign Banks
1. Albaraka Islamic Bank B.S.C. (E.C.)
2. The Bank of Tokyo-Mitsubishi UFJ Limited-Pakistan Operation
3. CitiBank N.A Pakistan Operations
 4. HSBC Bank Middle East Limited-Pakistan
5. Deutsche Bank AG-Pakistan Operations
6. Barclays Bank PLC
7. Oman International Bank S.A.O.G-Pakistan Operations
Development Financial Institutions
1. House Building Finance Corporation
2. Pakistan Kuwait Investement Company Limited
3. Pak Brunei Investement Company Limited
4. Pak Oman Investment Company Limited
5. Pak Iran Joint Investment Company
6. Saudi Pak Industrial & Agricultural Investment Company Limited
7. Pak Libya Holding Company Limited
8. China Investment Company Limited
Specialized Banks
1. Industrial Development Bank of Pakistan
2. The Punjab Provincial Cooperative Bank Limited
3. SME Bank Limited
4. Zarai Taraqiati Bank Limited
Micro Finance Banks/Institutions
1. Khushhali Bank Limited
2. Rozgar Microfinance Bank Limited
3. Network Microfinance Bank Limited
4. Tameer Micro Finance Bank Limited
5. Pak Oman Microfinance Bank Limited
6. The First Micro Finance Bank Limited
Sources: State Bank of Pakistan and Finance Division

Roll of commercial bank in the economy development of Pakistan:

Banks play an important role in the economic development of country. The State Bank of
Pakistan is at the apex and all the commercial Banks have to follow the rules of State
Bank of Pakistan. Role of the banking sector can be judged by the following facts:

1. Saving mobilization:
The commercial Banks namely United Bank Limited Pakistan, Habib Bank Ltd,
Allied Bank of Pakistan Ltd. & National Bank has opened Branches in urban areas &
rural areas to mobilize savings of people.

2. Financing of development projects:

Banks & other financial institutions like ADBP, IDBP, and PICIC etc. Advances
short & medium terms loans for financing of the development projects both in the
private & public sectors .So they helping to accelerate the rate of progress
(Economic) in the country.

3. Enhancing trade activities:

The credit institutions collect the savings of people & make them available for
facilitating the trade activities both inside & outside the country.

4. Creating climate for capital formation:

A developed baking system stimulates the growth of economy by creating favorable
climate for capital formation in the Country.

5. Help of State Bank of Pakistan in achieving monetary publishes:

Commercial Banks under the supervision & guidance of the S.B.P help in
implementing & achieving the objective of monetary policy, which vary from time to
time.

6. Assist in planned development:

Commercial Banks are profit-seeking enterprises. In order to maximize profit they
have the incentive from S.B.P to maximize the limit of finance. An organized
Banking system keeps balance between the liquidity * profitability, thus assists in the
planed development of the Country.

7. Profit sharing scheme:

Commercial Banks receive surplus balance of the households and business & pay
interest on the deposit of client. The depositors instead of having a fixed return on the
deposit will share in the profit & loss of the Bank. The profit & loss scheme
arrangement is the alternative to interest, under an Islamic economic system, which is
since on the experimental basis in Pakistan.
Overview of the organization

 Date of Establishment
November 7, 1959
 Chairman
His Highness Shaikh Nahayan Mabarak Al Nahayan
 Deputy chairman
Sir Mohammed Anwar Pervez OBE
 President & CEO
Mr. Atif R. Bokhari
 Branches
 1039 Domestic, 15 Overseas Branches
 Joint Venture with NBP
United National Bank Limited , U.K
 Representative Offices
Tehran and Cairo
 Subsidiary
United Bank AG Zurich, Switzerland
 Associated Company
Oman United Exchange Company, Muscat
 Offshore Banking Unit
Export Processing Zone, EPZ Branch, Karachi, Pakistan
 Employees
9,500
History
United Bank Limited is a banking company incorporated in Pakistan and is engaged in
commercial banking and related services. The bank is listed on all three Stock Exchanges
in Pakistan. The Group is engaged in commercial banking, modaraba management, asset
management and trustee ship services. UBL, have branches in Bahrain, Qatar, UAE,
United Kingdom, United States of America and Yemen Arab Republic. The Bank's
registered office and principal office is situated at State Life Building No. 1, I. I.
Chundrigar Road, Karachi.
The bank operates 1,078 (2006: 1,044) branches inside Pakistan including the Karachi
Export Processing Zone Branch (KEPZ) and 17 (2006: 15) branches outside Pakistan.
The domestic branch network currently includes 5 Islamic Banking Branches.
During the year, the Government of Pakistan (GoP) which was holding 44.46% shares of
the Bank through the State Bank of Pakistan (SBP) disinvested 25.00% of total
shareholding of the Bank in the form of Global Depositary Receipts (GDRs).
A household name:
UBL's brand name is well established. It has an extensive domestic network of 1,078
branches reaching virtually every segment of the Pakistani economy. 
A Full service bank:
UBL provides its customers a complete range of banking products and services including
retail banking, corporate and institutional banking, trade finance and consumer finance.
Community services:
UBL is committed to the welfare of Pakistan. It lends to farmers for the purchase of
tractors, superior quality seed and fertilizers. UBL further fosters the individual welfare
and well being of the common man by lending house building finance and loans to set up
small businesses. UBL has played a leading role in the dissemination of Computer
Technology in Pakistan and is dedicated to the promotion of sports.
Agricultural loans:
UBL’s agricultural loans on easy terms and conditions to small-scale land owning
farmers boost the country’s economy and yield greener harvests. UBL enables farmers to
buy good quality seeds, fertilizers, pesticides and agricultural implements.
Small Business Scheme:
Under the Small Business Scheme, UBL is providing loans on easy terms to those who
wish to set up their own small-scale business. This scheme is aimed at spreading
prosperity in the country by reducing unemployment. As more and more people start
their own industrial units, the country will move steadily towards economic self-reliance.
UBL computer training institute:
UBL is a pioneer in the computerization of banking in Pakistan, and now plays a leading
role in the dissemination of Computer Technology in Pakistan and is proud to be a part of
the Government’s Computer Literacy Program aimed at preparing the younger generation
to meet the challenges of tomorrow.
UBL, the leading user of Computer Technology in the Banking Sector has set up most
modern facilities at Muzaffarabad, Azad Kashmir, and Sheikhupura for imparting
training to the educated youth under the Government’s Computer Literacy Program.
These centers are equipped with state of the art hardware and audio-visual aids and are
manned by experienced professionals.
Staff college of UBL:
The UBL has three staff colleges, which are generating banking trained personnel. These
colleges are at Karachi, Lahore and Rawalpindi, established in 1964, 1978 and 1977
respectively. These staff colleges are providing facilities of training to the employees of
the bank so as to meeting the growing need of the banking field and coping with the
changing environment of the country.
UBL sports complex:
In addition to providing professional banking services, the bank continued to play an
important role in the promotion of sports in the country. Towards this end, the bank has
already constructed a big sports complex in Karachi, where all types of facilities for
sports like cricket, hockey and flood light courts for tennis and basketball have been
provided.
Consumer banking:
Utility bill collection:
1. UBL has over 1000 branches collecting electricity, gas, telephone and WASA,
and other utility bills like demand notice for telephone connection during business
hours.
2. Almost all the branches have special utility bills collection counters with sun-
shelters and drinking water.
3. Separate booths for utility bill collection are available at all major cities for the
convenience of the public.
4. Branches in all major cities have electronic bill collection machines. And now-a-
days UBL management is trying to launch on-line banking system in all over the
Pakistan. For this purpose some of the branches have been equipped with this on-
line facility.
5. For the customers’ convenience, UBL accepts cheques for payment of utility bills.
Brief history

History of United Bank Limited (UBL)

The history of UBL can be divided into four main Phases:

1. Formulation
2. Nationalization
3. Privatization
4. Today

Formulation of UBL:
In June 1957, Mr. Agha Hassan Abidi decided to open a Bank different from others, to
provide modern facilities to trade and industry and to promote thrift and habit of saving
amount common thereby stimulating the economy as a whole. Necessary formalities
completed for obtaining registration certificate from State Bank of Pakistan to perform
business activities. After passing through all these formalities on 7th November, 1959
United Bank Ltd came into existence as a Schedule bank.
The Head office of the Bank was established in the New Jubilee Insurance House, I.I
Chandrigar Road Karachi. It was registered as a joint stock company. The bank was
incorporated with an Authorized Capital of Rs 20,000,000 and issued and subscribed and
paid up capital of RS 10, 00,000. Saigol family owned it and Agha Hassan Abedi was its
first managing Director. It had posted a profit of 0.7 million in its first year of operation
with just eight branches at Karachi.

Nationalization:
As a policy of nationalizing the banks, fourteen commercial banks were merged into five
big banks. So consequently on 21st December 1974 Commerce Bank and Union bank
was merged with the UBL. Mr. Mushtaq Ahmed khan Yousafi took over the charge of
UBL.

Privatization of UBL:

UBL was the largest privatization attempted by the government of Pakistan, launched in
June 2001, with 21 interested parties. It was impacted by the adverse developments of the
September 11, 2001 and was finally concluded in October 2002, which left stage only
three bidders. The consortium comprising Bestway Group (BG), out of the UK and Abu
Dhabi Group (ADG) from the UAE were finally the winners at a record price.
Sale proceed was Rs 12350 million. This signaled the strong confidence reposed by these
investor groups, in the improved governance of the country, the economic potential, the
banking opportunity and the existing management of the bank.

UBL today:
Today the bank has taken progressive step and:
Change the logo
The United Bank Limited (UBL) management has launched its new corporate identity
and changed its 44 year-old-logo following its privatization.
UBL online
Now access your account from 71 cities across Pakistan. Our network is growing at an
amazing pace and now you can avail services like cash withdrawal, payments, deposit,
stop payment, acquisition of account statement and many more from more than 350
online branches.
9-5 Non-Stop Banking:
Banking at your own convenience has been made possible. UBL now offers 9-5 Non-
Stop Banking service at more than 450 branches across Pakistan.
Countrywide Instant Cheque Clearance:
Submit a cheque in Karachi and get it cleared in Peshawar within minutes. With online
banking services, you can get your cheque cleared instantly, without any hassle.
Instant funds transfer:
Funds transfer was never this easy. Make payments or receive payments within minutes
using our online facility. With the introduction of Internet Banking now funds transfer is
even made easier and is just a click away.
Click n remit
This is one of the easiest ways to remit money from USA to Pakistan
Money Direct
This remittance facility has been started to facilitate transfer of money from UK to
Pakistan.
Consumer Financing
You as an individual can gain and benefit the most through UBL Consumer Banking. In
UBL you get friendly, efficient and attentive personalized banking services a unique
banking relationship experienced by each UBL client.
 VISION STATEMENT

“To be a world class bank dedicated to excellence, and to

surpass the highest expectations of our customers and all other
stakeholders”.
 Mission of United Bank Ltd.

Our mission is to:

Set the highest industry standard for quality across all areas of
operation, on a sustained basis;
  Optimize people, processes and technology to deliver the best
possible financial solutions to our customers;
 Become the most sought after investment;
 Be recognized as the employer of choice

Organizational structure

Organizational Hierarchy chart

Hierarchy

President

Senior Executive Vice President

Executive Vice President

Senior Vice President

Vice President
 Assistant Vice President

Officer Grade 1

Officer Grade 2

Officer Grade 3

Operational Staff

Structure of Management:
 Board of Directors

Name Designation

His Highness Shaikh Nahayan

Chairman
Mabarak Al Nahayan

Sir Mohammed Anwar Pervez, OBE,

Deputy Chairman
HPK

Mr. Atif R. Bokhari President & CEO

Mr. Omar Ziad Jaafar Al Askari Director

Mr. Zameer Mohammed Choudrey Director  

Dr. Ashfaque Hasan Khan Director

Mr. Muhammad Sami Saeed Director

Mr. Amin Uddin Director

Mr. Aqeel Ahmed Nasir Company Secretary & Chief Legal

Mr. Aameer Karachiwalla SEVP/Group Chief Financial Officer

My internship program
My internship was assigned at united bank limited Ghalla Mandi Liaquat Pur, under the
kind supervision of Mr. Malik Khalil (CSM).

UBL GHALLA MANDI BRANCH, LIAQUAT PUR:

A brief introduction of the branch

Mostly in United Bank Ghala Mandi Branch the general banking exist. Being in the
cotton belt and that too in Ghalla Mandi, G.M branch deals with transactions of millions
per day. UBL Ghala Mandi Branch is directly controlled by UBL Shahi Road Branch,
RYK.

Branch Hierarchy
Total staff consists of 18 employees.
Officer Grade 1

Officer Grade 2
Officer Grade 3

Clerical staff

Starting and ending dates of internship

I have started my internship at UBL Ghala Mandi Branch, Liaquat Pur on 18 th August,
2008 and finished my internship on 8th October, 2008.

Departments
 OPENING OF ACCOUNT DEPTT.
To open an account the customer have to meet the general banking manager with
an introducer (the person who is going go introduce that person in the bank) and get an
application form used for account opening. Single Account Opening Application Form is
available for all types of account. Along with the form a card for specimen signature is
also supplied to customer. Manager has every right not to accept this contract if he is not
satisfied by the details provided by the customer. In case the contract is acceptable to
both, then it is the time to open the account formally.

PROCEDURE

The procedure begins with the punching of account opening form to the customer
file i.e. customer's master file. The manager records the necessary details into this register
and allots an A/C number from this A/C opening register. This register is maintained for
each type of account and the A/C no's allotted serially. After opening a saving and current
account every applicant's data is entered into the computer to maintain a safe record and
application form is properly filled so that it can be available when necessary. Checking
officer is responsible to Tele the manual application form with the computerized A/C
opening file. For fixed deposit only that application form is needed this is prepared
manually, because most of the procedure of fixed deposit is done manually. The signature
specimen card contains three signatures of an applicant, applicant A/C no, A/C type,
branch code, title of A/C, it will be attached with an application form. Banker uses this
card at the time when he receives the cheque; he compares customer's signature with the
signature on the cheque for avoiding fraud.
TYPES OF ACCOUNT

Though in theory there many types of accounts but commonly account operators can be
classified in one of the following categories.
I. Individual
II. Joint
III. Partnership
IV. Private Limited
V. Public Limited
VI. Sole Proprietorship
VII. Minor

I) INDIVIDUAL ACCOUNT:

Only one person can operate this A/C. An individual who can fulfill the
requirement of bank can open this A/C. We can call it a personnel or individual A/C. The
requirements for this type are National Identity Card Photocopy, Minimum Deposited
Balance, Account Opening Form, Letter of Kinship (Photograph requires only for
illiterate people) etc.

II) PARTNERSHIP ACCOUNT:

For partnership A/C, along with the application form other requirements needs
satisfied. The requirements for this type are National Identity Card Photocopy, Minimum
Deposited Balance, Account Opening Form, Registration certificate, agreement among
partners and Commencement of business and private registration, resolution of board of
directors, memorandum and articles of association and balance sheet etc.

III) JOINT ACCOUNT:

In case of joint A/C applicant mentions that how much person will operate A/C,
Instruction are given for joint A/C such that the account shall be operated by anyone or
more. The requirements for this type are National Identity Card Photocopy, Minimum
Deposited, Balance, Account Opening Form, Letter Kinship, Additional Signature Form
(For Joint Account), and Declaration regarding the operator of account.

IV) PRIVATE LIMITED ACCOUNT:

Such type of account is opened in the name of the businesses having private
limited concern and mostly medium business enterprises open such kind of accounts. All
the board of directors have to submit the declaration regarding the account operator on
the company pad and with the rubber stamp with the signature of the all the members of
the board of directors. In case of any change in director's bank must be informed
regarding that. In case funds are borrowed by the company all the directors approval is
necessary rather not only the authorized partner who can be the operator of the account.

V) PUBLIC LIMITED ACCOUNT:

Public Limited A/C type of account is opened in the name of the businesses
having Public limited concern and mostly medium business enterprises open such kind of
accounts. All the board of directors have to submit the declaration regarding the account
operator on the company pad and with the rubber stamp with the signature of the all the
members of the board of directors. In case of any change in director's bank must be
informed regarding that.

VI) SOLE PROPRIETORSHIP ACCOUNT:

Sole proprietorship account is an account that is opened in the name of the

company that is owned by a single person and only that owner is allowed to have
transaction with the bank in terms of withdrawals.

VII) MINOR ACCOUNT:

In Pakistan Minor person is one having age less than 18 years and that person is
not feasible to have an individual account with the bank. For that particular reason
account of minor person can be opened with some mature person it is a sort of account
opened for a child by his/her guardian. Until the age of 18 of minor his/her guardian will
be allowed to withdrawal transaction with the bank and his signature will be verified for
payment not of the minor.

CASH DEPARTMENT
In cash department both deposits and withdrawals go side by side. This department
works under the accounts department and deals with cash deposits and payments. This
department maintains the following sheets, books, ledger of account:
 Cash received voucher sheet.
 Cash paid voucher sheet.
 Paying-in-slip
 Cheque Book
 Cash balance book
Cash department is performing its job completely through computers. The following staff
member is performing their duties with patience and hard work.

Cash Payment:

The instrument that can be used to withdraw an amount from an account is the
Cheque book. Cheques can be of two types:
Open Cheques:
They are payable in cash at the counters of the bankers in accordance with the
practice of the bankers.
Crossed Cheques:
They are not payable in cash at the counter of the banker, but can be collected by only the
banker who would credit the proceeds to his customer's account after realization.
While making the payment of cheque, special attention must be given to the following
important points.
Drawer's signature have been duty verified from the relative SS card after affixing the
rubber stamp of "signature verified" and putting the initials by the verifying officer. Dates
of Cheque have been checked.
Two signature of the recipient of cash on the reverse of the cheque have been duly
obtained
Amounts in words and figure should be checked and it should be confirmed that there
isn't any discrepancy in the amount written in figures and words.

The Cheques should not be stated as post dated. If in the Cheque there may
discrepancy regarding any of the aspects described above the Cheque is returned to the
customer for rectification. On other hand if the Cheque is valid in all respects, the cashier
enters the necessary inputs in the computer and posts the entry so that account balance is
updated. When manger posts these entries, computer automatically display the balance
before posting the transaction amount, balance after posting. The cashier easily and
quickly see whether the amount being withdrawn so exceed the balance or within the
balance.

Cash Receipt:

For depositing the cash into customer's accounts, there is need to fill in the
paying-in-slip giving the related details of the transaction. This paying-in-slip contains
the date, A/c/no, A/c title, particulars, amount being deposited and details of the cash.
There are two portion of the paying-in-slip. The depositor signs the one part of the
paying-in-slip one is retained by the bank to show an acceptance of the entries made in
the slip. The paying-in-slip serves as a voucher to update to computerized transaction
ledger. The transaction ledger is only updated by paying-in-slip and Cheque. The cashier
responsible to receive both the paying-in-slip and cash from the depositor. The cashier
check the necessary details provided by the paying-in-slip and accounts the cash and
tallies with the amount declared in the slip. If the amount does not tally with the cash
given, the deposit is not entertained until the customer removes the discrepancy. On the
other hand if the two amounts tally, the cashier fills in the "Cash voucher received
Record Sheet" and assigns a voucher no. to both the transaction being made in the sheet
and the slip. This voucher no. starts with one and continue by serial increments of one for
each day till the closing of the sheet, the cashier fills the voucher no, an account, cash day
till the closing of the sheet. The cashier fills in the voucher no, an account of, cash entry
in the related type of A/c and he posts his initials on both part of the voucher. Then the
cashier send both to the accountant who verifies all the entries in the two documents, if
the entries in the two documents, if the entries in the two documents tally with one
another, the manger authenticates the two by singing on the two documents and posting
stamps on the slip.
One part of the slip is then returned to the customer and other is given to the computer
operator. A very important check is that the dates mentioned into the two documents
must

be the same. Then cashier posts the transaction entries in computer ledger. This ledger
contains the A/c no, A/c title, voucher no, voucher date, transaction code, transaction
amount. After posting these entries, computer display before posting balance and after
posting. On every transaction computer generates an output of transaction ledger. He
assigns the stamp "POSTED" on the voucher to show voucher transaction entries are
posted. Checking officer receives this voucher and the compute output transaction ledge,
he manually inspects the entries of ledger and voucher. If both are tallied, he then signs
the ledger and put a mark of cancellation on the voucher. After the verifications from the
checking officer, manger receives the voucher.

CASH BOOK BALANCE:

At the end of the working day cashier is responsible to maintain the cash balance
book. The cash book contain the date, opening balance, detail of cash payment and
received in figures, closing balance, denomination of government notes (Currency). It is
checked by manager. The consolidated figure of receipt and payment of cash is entered in
the cash book and the closing balance of cash is drawn from that i.e.

Opening Balance of Cash + Receipts - Payments = Balance

 The closing balance of today will be the opening balance of tomorrow. This
department is one of the most important departments of the bank. Manager checks all the
books maintained in this department.

DEPOSIT DEPARTMENT:
Bank deals in money and they are merely mobilizing funds within the economy.
They borrow from one person and lend to another, the difference between the rates
borrowed and lend from their spread or gross profit. These deposits are liability of the
bank so from the viewpoint of bank we can refer to them as liabilities. This department
maintains all formalities of the accounts and account holders like it account name,
account holder's name, code number and full address.

TYPES OF DEPOSITS:

Different types of deposits that are treated in UBL are described as follows:
CURRENT ACCOUNT:

In this type of accounts, the client is allowed to deposit or withdraw money as and
when he likes, but there is requirement of maintaining the minimum balance of Rs.10,
000/- other wise Rs.50/- will be deducted every month. Usually the businessmen open
this type of account and the bank pays no profit on it. These types of deposits are also
exempt from compulsory deduction of Zakat.

PLS SAVING BANK ACCOUNT:

This type of account is for those persons who want to make small savings. This
type of account is opened with a minimum deposit if Rs.200/- If the balance in the
account falls below the minimum requirement then a flat charge of Rs.150/- is made in
the account once in a half year. Zakat is deducted @ 2.5% on 1 st of Ramzan each year on
the minimum balance declared by the central Zakat committee (This year it was declared
Rs.29000). Tax is deducted @ 10 % on profit paid to the depositor irrespective of the
amount of profit.

FIXED DEPOSITS:

In this type of account a certain amount is deposited for a certain period such as
six months, one year, two year or longer. A fixed deposit receipt is issued in the name of
the depositor. The receipt is signed by the officer in charge and the bank manager. A
notice is given to the depositor on a prescribed from two weeks before the Fixed Deposit
Receipt (FDR) falls due, requesting the depositor to withdraw his money or to renew his
deposits. The interest is allowed on fixed deposit varies with the period for which the
deposit is made.
SHORT NOTICE TERM DEPOSIT:

This kind of deposit is for a short period as the name indicates. The depositor may
withdraw his deposit at any time by giving seven days notice to the banker. This type of
deposit facilitates the trader to withdraw his amount with interest of the deposited period.

CALL DEPOSIT:

Call Deposits are the sorts of deposits, which are deposited with the banker
against any tender. This is with out interest deposit, this may be with interest provided
with the depositor has agreed to keep this amount with the banker for some fixed period.

FOREIGN CURRENCY ACCOUNT:

All persons, firms and companies of local or foreign origin, whether resident or
non resident, can open foreign currency accounts all foreign currency accounts are
interest based and are not PLS based. Accounts may be opened in US Dollars, pound
Sterling, deutsche marks, and EURO.

Deposits in FC Accounts may be made in the form of cash, traveler's cheque,

Bank or any other agency cannot enquire or raise any question about the sources of funds,
deposited in foreign current Accounts by the customer. Any amount at any time can be
withdraw form these accounts. There is no limit for CASH withdrawls.

REMITTANCES DEPARTMENT:

BANK DEMAND DRAFTS (DD):

A bank draft is an order instrument issued for the payment of certain sum of money to or
to order of certain person and drawn on one office of the bank by another office usually.
There are 3 parties to the draft.
Drawer - Issuing Bank
Drawee -The bank on which the draft is drawn.
Payee - The named person to whom the payment is to be made. He may be an
endorsee if the draft has been endorsed properly.

Where request is received by the banker to issue a bank draft, it is written request on
specifies DD application form. While issuing a draft it is necessary that the draft should
be free from alternation. All the details must be written neatly and clearly in ink.

In UBL demand drafts are categorized into two forms one is for the amount of
Rs.5000 or below and the second is for the amount greater than 5000. As an additional
precaution the draft should be protect graphed across the face of the same. In case the
protect graph is not available a sum slightly in excess of the amount payable must be
written in red ink preceded by the words "Under" or " Not over". It is known as "
Protective Crossing" or security notation.
After the issuance of a bank draft, it is handed over to the applicant and its advice
containing the particulars of the draft is sent to Drawee branch for their necessary
information and payment of the draft on its presentation.
It is not necessary to be an account holder of payee in Drawee branch. But if DD is
crossed then payee must be the account holder of Drawee branch.
Payment of Demand Draft:

The payment of demand daft may be executed in two possible ways.

On receiving the DD credit advice (IBCA) at the drawee branch.
Payment before the IBCA is received (EX-advice).
The original DD is to be retained by Drawee branch in each of the above
mentioned cases and serves the purpose of the debit voucher. A record of the situation
pertaining to the payment or otherwise of a particular DD is maintained in the DD
payable register at the Drawee branch.

1. Practical procedure regarding the payment of DD in United Bank limited is

summarized. The branch which issue DD is called originating branch. After issuance of
DD, it passes following entry:
Dr. - Cash
Cr. - HO A/c
2. All drafts drawn on the branch are routed through the general ledger account "Draft
Payable" of the bills payable account. The Drawee branch on receipt of the advice credits
this account.
Following entry is passes after receiving advice.
Dr. - HO A/c
Cr. - DD Payable

3. Drafts are to be retained as debit voucher to the relative account when a draft has been
paid.
Following entry is passes after payment.
Dr. - DD Payable
Cr. - Payee account on Cash

4. In DD is presented In other bank, then it comes to Drawee branch through clearing and
following entry is passed:
Dr. - DD Payable
Cr. - HO A/C

5. Signatures are always verified on all drafts drawn on a branch.

6. Normally, payment of a draft should be made after receipt of a corresponding advice.

In case the advice has not been received. Payment should be executed through the
approval of the manager at the Drawee branch who should satisfy himself with the
authenticity of the draft in term of signatures and otherwise. The draft paid ex-advice
should also be debited to the demand draft payable account.

7. On the receipt of advice from the drawer branch, signature should be verified and test
verified if the amount of draft exceeds Rs. 5,000/-

8. The particulars of draft should be entered in DD payable register. The draft when paid
should be marked in the DD payable register.

Mail Transfer:

Sometime a constituent of the bank wants to transfer funds from one account to
another, or a non-constituent wishes at remit funds in a particular account maintained at
some place with a branch of the bank or when the accounts are transferred from one
branch to other, such amount/balances are remitted by means of mail transfer. The

procedure for issuance of a mail transfer is the same as discussed for the draft except that
the applicant is provided with the memorandum for money received from him for
issuance of a mail transfer on the particular branch of the bank. Mail transfer advice is
sent to the paying branch where it is treated as a credit voucher because money only
transfers in the account of payee in paying branch.

Documentation:
  Issuing Branch Name & Code
 Beneficiary Branch Name & Code
 Number of MT
 Amount in words & Figure
 Commission charged

Telegraphic Transfer (TT):

Generally mail transfer advice reaches the Drawee branch next day when courier
arrangements exist. However when it is sent through post offices it usually take 2 to 3
days to reach its destination. But sometimes an individual whether customer or no,
demand that this funds should be transferred from one place to another through the
quickest means. In such cases transfer of funds message is passed on though a telegram,
ordinary or express, to the Drawee branch of the bank. A tested message is sent to the
drawee branch followed by the confirmation copy.
In case the payee immediately requires the payment, the tested message is given on the
telephone. For telegraphic message, bank charges one additional expense of Rs. 100/from
the customer.

Documentation
 Issuing Branch Name & Code
 Beneficiary Branch Name & Code
 No. Of TT
 Amount in words & Figure
 Commission

Uni-Remote:
Uni-remote is another application which has two main points:
o funds transfer
o funds debit
Funds transfer:
Funds transfer from one (UBL) branch to another online branch. This helps us to
transfer funds from one location to another in some seconds. It has “no limit “we transfer
required money from one (UBL) branch to another online (UBL) branch.

Because in which there are no chances of lose or fraud.

Funds debit
 Funds debit is another feature of uni remote. In which we debit
 Funds as an employee need. But it has some “limit”. Only one million rupees
allowed to debit. So for a big amount of currency debit chances of farad may
be occurs.

 In this way following security will be remaining from employee

 Point of view.
 Only those persons which has there own account can fund debit.
 Signature verification is necessary.
 Branch conformation is also necessary.
So this is the simple over view of (UBL) “uni-romote” application. So this is
also “free” application for customers.

ACCOUNTS DEPARTMENT:
Accounts department handles all the activity that is happening inside the branch.
They have to keep view of all the transactions and have to determine that in the
transaction right sources are used for debits and credits and if they find any discrepancy
then they are authorized to make amendments and if the case is serious then branch
manager get involve in it. They are responsible for preparing the monthly reports of the
branch and have to provide state bank with the report required.

They also have to keep into account all the expenditure of the branch like the
stationary, pages for print, tea used in the branch, any equipment purchased like printer or
mouse etc all the small and big expenditure are kept into account by them.

LOCKERS:

Lockers are provided just for valuable customers. Customer who has some
valuable goods as jewelry, ornaments or other valuable documents, they hire a locker in
the branch that is the safer custody. When client want to open the lockers, he has to first
open an account in the branch and along with that he has to submit the application for the
locker opening.

Operation of Lockers:

Whenever any one who is locker holder visits the officer first match the signature
put down the initial information in the lockers register as time of operating the locker,
date, locker number and signature of client as well as the officer.
Officer first open the locker with master key and then client operate the locker by
using his/her key. Only the key of locker holder can lock the locker.

Lockers available at UBL:

In every branch of UBL lockers facility to the client to provide them secure place
for the precious goods as jewelry or any other things as a safe custody. Bank gets a
specific fee for the lockers annually for different types of lockers. Lockers are of three
types as gives below

Lockers Size Fees Security

Small Size Lockers Rs.1000/- Rs.2000/-
Medium Size Locker Rs.1500/- Rs.2500/-
Large Size Locker Rs.2000/- Rs.3000/-
Extra Large Locker Rs.3000/- Rs.4000/-

A refunds security is also taken from the customers at the time of issuing of
lockers. A locker fee is recovered in advance when the year is completed bank fee is
charged next year when the client comes to operate. In case, if the client do not pay the
fee the will inform him for the payment of annual fee but if the fee is not paid; bank can
call their lockers and took action for law suits.

For each locker holder the bank requires another person for operation of locker in
case of death or any other accident that person can operate the locker. For availing the
locker facility client has to open the personal account in bank.
To get the locker facility clients has to fill a form that is application format that contains
all rules and regulations regarding to obtain a locker specimen signatures card is also
signed by both the persons and terms and conditions are also negotiated with the client
have some extra instruction for operation the locker. He can tell the bank and can get that
facility. Bank assigns a password to every client for secrecy. Locker number and key
number are not the same for safety purpose.
 CLEARING DEPARTMENT

Outward Clearing
My experience at Shahi Road Branch started from the clearing department. Right
in the morning cheques collected from the drop box simply flood over my table.
According to all I learnt through listening, viewing and questioning is summarized below.

Documentation of Consumer Cheques:

All the cheques collected are first categorized into
Credit Cards
Auto Loans
Personal Loans
Cash Line

Having categorized, firstly loan number of each cheque is verified. For the
verification of the prescribed loan number, following ledgers are credited

Credit Cards G3540223

Personal Loans G3540627
Auto Loans G3540601
Cash Line G5610014 (Head Office)

Verified cheques are then validated before being documented into the drop box collection
sheet for our daily drop box collections record. To anticipate the approval of cheques, we
need to validate some important specifications of all the cheques. They are:

 Date: Cheque should not be post dated or out of date.

 Figures: Amount in words and figures should match.
 Signature: Drawers signature must be clear.
 Intercity: Cheques must not be of other cities. Intercity clearing
cheques for consumer departments are not entertained
  Payee’s Name: Payee’s name should be written, and endorsement
should be as per the beneficiary of the cheque.
 There should be no over writing in every thing penned.

All the filtered cheques are then entered into the collection sheet in which
following information is entered.
Cheque No.
Name of bank
Name of Customer
Loan No.
Amount
Document No.

All the documented consumer cheques are then posted into the system.

Posting of the Consumer Cheques

For clearing, we opt for second option in Banking category, and after entering the
posting date, clearing date and transfer delivery date, we opt for single entry option. Now
all the cheques are credited in the clearing schedule in their prescribed ledgers.

Credit Cards G3540223

Personal Loans G3540627
Auto Loans G3540601
Cash Line G3590991 (Miscellaneous)

Credit Cards Cheques: G3540223

During the posting, following fields are keyed in

Debit/Credit
Account Number
Bank
Branch

Credit Card Number

Cheque Number
Amount

Personal Loans Cheques: G3540627

During the posting, following fields are keyed in

Debit/Credit
Account Number
Bank
Branch
Transaction Type (Loan Repayment)
Personal Loan Number
Cheque Number
Amount

Auto Loans Cheques: G3540601

During the posting, following fields are keyed in

Debit/Credit
Account Number
Bank
Branch
Transaction Type (Loan Repayment)
Auto Loan Number
Cheque Number
Amount
Cash Line Cheques: G3590991 (Miscellaneous)

During the posting, following fields are keyed in

Debit/Credit
Account Number
Bank
Branch
Cheque Number
Amount

Cash Line Cheques are posted into Miscellaneous Sundry account when they are
forwarded for clearing and, on clearance; they are transferred to head office (G5610014;
Tr # 60) where all those cheques are credited to their respective accounts.

Customer Accounts:
During the posting, following fields are keyed in

Debit/Credit
Account Number
Bank
Branch
Cheque Number
Amount
 After entering the details into the system, we can accept, modify and reject it. As
soon as entry is accepted, computer generated document number is assigned.

* In case further modification is required, it can be done at clearing modification option

under clearing schedule.

Following the completion of posting of cheques, an add list is prepared to

calculate the total amount of cheques which is further cross-checked with the
clearing display on the system. As cheques can be either of Rawalpindi or
Islamabad, so separate add lists are prepared and enclosed with the cheques in the NIFT
envelopes.
In other case, if cheque is of city other than Rawalpindi and Islamabad, it's either
sent in intercity clearing or as OBC (Outward Bill Collection). Intercity is presented
through NIFT whereas OBC is either sent through Courier or Dispatched to the
desired branch of the bank.

Stamps in each case is as follows

Types of cheques Stamps over cheques Endorsement

Local - Consumer  Crossing Received Payment
 Clearing
Local – Commercial  Crossing Payee's Account
 Clearing Credited
Intercity  Crossing Payee's Account will be
 Clearing Credited upon
 Intercity Clearing realization.
OBC  Crossing Payee's Account will be
 OBC Number Credited upon
realization.
Cleared Cheques
Now the next day when clearing is confirmed by NIFT, respected accounts
are debited. We go into the banking option and in transfer, we debit all the respected
accounts. Same is the case with intercity and OBC cheques.
In documentation, debit and credit vouchers are made, which show total amount of
clearing as per day.

Returned Cheques
All the cheques which are returned, due to any reason, are then reversed. They are
debited back in the clearing schedule. All the returned cheques are documented in the
cheque return registers and all the account holders of returned cheques are charged with
service penalty.
All the vouchers are signed by the designated officer and all the entries over 50,000 are
supervised.
 ICU Department:

ICU stands for Internal Control Unit. It is a department in the hub branch that
keeps in view the activities of all the branches that lies inside that hub. They normally do
Internal

Audit of the branches.

They check all the activities of the departments of all the branches inside
hub. Their main work is to pin point the mistake and communicate that mistake from
the originating branch in black & white form. In the form of sheet they let the
branches know about their mistakes like low commission is charged or wrong check
is passed. After pointing out the problem they want that branch to rectify the
problem if immediate action is not taken than they have authority to inform about
the attitude of the branch to the head office Karachi.

Information: Technology Department :

In the banking sector UBL introduced computer for the first time. Software
that is used in all the computerized branches of UBL in Pakistan is UNIBANK
System +2000 software. This software is programmed in ORACLE 9 language
earlier this system was in COBOL. UNIBANK system is only used in Pakistan or it
is on national basis because of different laws of country it is viable only in Pakistan,
means in case of Zakat deduction there is only law in Muslim Countries.

In this system all the activities that are related to the banking is feeded and
this department has access to all the data that is related to different branches. This
department helps in providing the statements to the different departments of the
bank and the pass book that is provided to the customers so that they can have a
view of their balance and the activities that they perform with the bank can also be
getting through this department.

Human Resources Department

 Transfers & Postings

 Scrutinizing bills (Hospital Bill)

 Staff Deceased cases & its Correspondence

 Retired employees Cases & its correspondence

 All staff legal cases & Court at Multan & Lahore.

 Retrenchment cases

 Complaints and its correspondence

 Fraud & Forgery cases

 Mandatory Leaves and its observance.

 Staff leaves and other related staff matters

 Goals of all Staff

  Monthly Statement of Staff

 Disciplinary Action Cases

Consumer Banking :
You as an individual can gain and benefit the most through UBL Consumer
Banking. In UBL you get friendly, efficient and attentive personalized banking
services - a unique banking relationship experienced by each UBL client. You can
utilize the following services
 UBL Drive
 UBL Address
 Uni-Saver
 UBL Business Line
 UBL Cash Line
 UBL Credit Cards
 UBL Money
 Buying a home

UBL Drive:
 UBL Drive is a car financing scheme, which is launched by UBL as their first
consumer product on may 27 2004. The PAYS feature of UBL Drive is a powerful tool
for the consumer whereby the customer can design his own repayment plan. He can
either pay higher at the beginning with installments reducing in subsequent years or
start with lower installments and increase subsequently.
There is a huge potential for Auto Loans. So far Banks have been focusing on a
few major cities only and there is a huge market that remains untapped. UBL plans to
expand the market by its vast distribution network" Bokhari said.

UBL Address :

UBL Address is innovative consumer banking product, which offers loans to

build, buy, or renovate homes. The housing sector is a fundamental pillar in the
development of the economy. The government as well as the State Bank is encouraging
banks to come up

with affordable & accessible home financing schemes to fulfill the rising demand of
housing due to rapid urbanization and lack of adequate housing units in the country

"Consumer finance is one area that we see tremendous potential in this country,
and we have invested a substantial amount of resources and capital into this effort. In
sha Allah, we will see the results going forward in the next 12 months" Mr. Bokhari
said.

"UBL Address will change industry norms by providing innovation, options and
flexibility unmatched by any other bank. This has been possible due to the investment
made in systems, people & processes".
 "True to our vision that our customers come first , UBL Address has been
designed with the single-minded focus of providing an affordable substitute to rising
monthly rentals so consumers can get the security & peace of mind they deserve", Mr.
Bokhari concluded.

UNI-Saver:

UBL Uni-Saver Account is an innovative way of serving customer's banking

needs. Be it trade, business or personal finance, the UBL UniSaver allow maximum
flexibility to their customers, yet gives them optimum returns.

Special Features are;

 Daily Profits on your daily balance
 Higher returns on higher balances
 Attractive rate of return

Services
UBL WALLET (ATM Card) :
UBL Wallet ATM / Debit Card is all the convenience & security you desire
quality you deserve. This Wallet holds all the cash in your bank account. With UBL
Wallet you can withdraw cash at ATMs any time, or make cashless purchases at outlets
through the Debit Card facility. With no joining fee and an accompanying
complimentary cardholder for your convenience, UBL Wallet has been designed to
exhibit the best in features and facilities, as well as look & feel. Because at UBL, you
come first.
All the Cash You Need

UBL is the only bank that offers the ATM and Debit Card facility to all account
holders at all UBL branches, regardless of whether their branch is online or offline.

Nine Supplementary cards

UBL Wallet also gives you the facility of having up to 9 supplementary cards issued
against one primary card. All supplementary cardholders will be able to conduct
ATM/Debit transactions and will share the transaction limits of the primary card account.

24 x 7 Toll-Free Contact Centre

UBL's dedicated staff is at your service 24 hours a day, 7 days a week. You can
call our contact centre at 0800-11-825 (Toll-Free), or you can simply pick up the
telephone placed next to every UBL ATM and be instantly connected to our customer
service representative via a hotline.

UBL Wallet Your ATM Card

ATM Network: UBL already has its own network of 53 ATMs, which continues to

expand by the day. Moreover, UBL Wallet is part of the 1-Link switch, which is a fast
expanding ATM network of more than 12 banks. This allows you to use your UBL
Wallet across Pakistan at more than 300 ATMs

Funds Transfer:
UBL Wallet allows three kinds of instant funds transfers through UBL ATMs from
your UBL account:
1. Into any of your UBL accounts
 2. Into any pre-linked UBL account
3. Into any other UBL account
On confirmation, the amount from the cardholder account is instantly transferred to
the beneficiary account.

Human Assistant: For the first time in Pakistan, selected UBL ATMs feature a
Virtual Human Assistant, who guides you in conducting your ATM transactions.

Security: Your UBL Wallet functions on a PIN (Personal Identification Number) based
system, ensuring complete security of your transactions.

UBL Wallet Your Debit Card

With UBL Wallet as your Debit Card, you can shop all you want, eat all you can,
or fill up your car tank without carrying any cash. Simply use your UBL Wallet for direct
debit from your bank account.
The Debit Card facility is being offered in association with the Orix network,
which offers connectivity at more than 1600 outlets across the country. You can use your
UBL Wallet to conduct a debit transaction at any outlet in Pakistan that displays the Orix
logo.
Your debit transactions are safe and secure, since only you are aware of your
Personal Identification Number (PIN). A debit transaction is conducted only when you
type your PIN into the Point of Sale (POS) terminal located at the retailers' premises.

Annual Fee (Rs.) Daily Limits (Rs.)

Card Type Primary Supplementary ATM Debit Card Funds
Withdrawal Transfer
Gold 500 250 40,000 100,000 500,000
Silver 300 150 20,000 50,000 300,000

UBL ONLINE:
With UBL's state of the art online banking, you can access your account from
more than 350 branches located in 71 cities across Pakistan. Your account gets to travel
with you and can be accessed throughout Pakistan, be it Karachi, Nalka Kohla or
Mandara.
Now UBL enables you to do all the following transactions in minutes through
designated online branches. Salient features of online banking are:

 Cash Deposit

 Cheque Encashment

 Stop Payment

 Account Statement

 Funds Transfer (Account to account / IBCA)

Tezraftaar

Free Doorstep Remittances With-in the country or from abroad, UBL offers the
most efficient and price competitive service. With our large network of branches, we are
poised to offer you service almost at your door step.

UBL's new remittance service, TezRaftaar offers all overseas Pakistanis the
fastest and the most convenient delivery of their`:' money to their beneficiaries in
Pakistan. Best of all, TezRaftaar is completely cost free and is available at all UBL
branches along the Bank's Network in the Middle East, UK and US.
Benefits

 Fastest delivery to your given address in Pakistan

 Doorstep delivery by authorized courier or credited to the recipient's account
 Free of charge transfer service
 Open to all including those who are not UBL account holders

Click N Remit:
United Bank Limited has revolutionized the concept of remittances to Pakistan.
UBL has brought a very Reliable, Simple, Speedy and Secure web based remittances
product with the convenience of remitting money to your dear ones in Pakistan from the
comfort of your home / office. It works 24 hours a day, seven days a week and it is
inexpensive too.
HAMRAH:

UBL has always been at the forefront in identifying and meeting the financial
needs of its valued customers. UBL was the pioneer in introducing Rupee Travellers
Cheque facility in Pakistan, as early as 1971. In continuation of the same tradition, UBL
in the shape of "Hamrah" Rupee Travelers Cheque enhances this facility for the
convenience of its valued customers by offering denominations up to Rs. 10,000

UBL "Hamrah" has been designed keeping in mind, both convenience and
security - be it business, property, trade or personal needs. "Hamrah" Rupee Traveller
Cheques are the ideal and safest way of carrying cash when travelling anywhere in
Pakistan. UBL has
a 24-Hours customer help-line, providing its customers with round the clock tele-
verification of "HAMRAH" traveler's Cheques.

Money Gram:

The Money Gram money transfer service was started in 1988 by integrated
Payment Service a US based division of First Data Corporation (FDC), a data processing
company. At that time, FDC was owned by American Express.

In 1996,Money Gram Payment System Inc,was floated on the New York Stock
exchange. Money Gram Payment System is based in Denver USA. There is call center
located there; it handles transactions for all non-automated agents and answers queries
from customers on a 24-hour hotline. Money Gram has a world -wide agent base of over
29,000 agents, which allows customers to transfer funds around the world within minutes
in over 130 countries. The Money Gram service will enable our customers to send and
receive funds in 10 minutes.

Money Gram is a 10 minute person to person money transfer service, which is

quick and reliable and allows customers to send money world wide.
UBL is providing MoneyGram Service through its dolrteytic branch neovork:

Key benefits:

 Reliable and Secure

 Fast and Convenient
 Value for Money
 Expanded Network
 Free Message service

Buying a home
Why rent when you can buy? Buying a home of your choice has never been so
easy. With a maximum financing limit of 80% you can easily buy a house or apartment
that best fits your requirements. So go ahead and start the search for your dream home
because with easy and affordable installments you need not think of renting a house when
you have hot UBL Address.
UBL Business Line
UBL Business line a complete solution to all your Business Financing needs. With
UBL Business Financing facility, you can now take your business to greater and newer
heights, and achieve the level of success that you truly deserve. UBL Business line is a
running Finance facility that not only provides funds for growth but also enables you to
capitalize on profitable opportunities.
With UBL Business line, now you will surely say. “Ab Hui
Kamiyaabi Meri Manzill”. Now, UBL Business line credit line is here to solve all your
cash flow problems. You can utilize up to Rs.10 million with the help of which you now
focus on your business expansion and growth.

UBL Cash line

UBL Cash line is a flexible loan that provides you cash up to Rs.500,000 without
any security requirements. It empowers you to take control of your finance. UBL Cash
line is aimed to make your life easier…ZINDAGEE ASAAN. Whether you are a salaried
individual or a businessman, UBL Cash line takes care of your cash requirements.

UBL Credit Card

Welcome to the world of UBL Credit Cards the most exciting and vibrant credit
card brand in Pakistan. We offer you a range of innovative and exciting cards that is not
only powered by the security of chip but also enable you to personalize it any way you
want…

New Car Financing

UBL Drive allows you to drive away in your own car by making a down payment
of just 15% and to top that with low monthly installments.

Used Car Financing

 With UBL Drive you can buy favorite used car (up to 5 years old) at the most
affordable rates.

Cash Your Car

UBL Drive is not a car loan; it’s financing facility that gives you Cash on your
car, you can get up to 75% of your car value.

UBL Money
UBL money, the personal installment loan from UBL provides you with power,
Control convenience and the flexibility to manage your financial requirements and realize
on your dreams. It’s about buying new furniture or marriage expenses, financing the
education of your child or enjoying vacations abroad! UBL Money caters your needs
handsomely. You can borrow any sum between 50,000 to 500,000 (PKR) and payoff up
till 5 years. We know what you need at what time. Just give us the opportunity and let us
serve you best.

Other Services:
 UBL Net Banking
 UBL e-statement

UBL Net Banking:

UBL Net Banking is an internet banking portal offering a simple, convenient and
secure method of accessing bank accounts on the internet. Its never being so easy to
access and manage your finances in a secure real-time, online environment

UBL e-statement:
 UBL is pleased to announce the launch of the UBL e-statement facility which it
easier for you to get your statement of accounts and automated transactional debit/credit
alerts right into you inbox.

Commercial Banking

 Agriculture Products
 Small Business Schemes
 Investment and Saving Accounts
 UBL Basic Banking Account
 UBL Business Partner (Current Account)
 PLS UniSaver
 PLS UniSaver Plus
 UBL Rupee Transaction Account (PLS Saving)
  UBL UniFlex
 E-Transaction (Current Account)
 UBL Profit COD

Commercial Banking
To stand tall among the world’s leading banks, UBL has developed a YOU
attitude to understand its customers well. When you talk, we speak for you. For small and
middle size investors, UBL has so much to offer, so much to deliver. You live the way
you want; we will always be shadowing you. Walk in to any nearest branch of UBL,
enter the world class bank and let us serve you with what you need.

Small Business Scheme

Under the Small Business Scheme, UBL is providing loans on easy terms to those
who wish to set up their own small-scale business. This scheme is aimed at spreading
prosperity in the country by reducing unemployment. As more and more people start their
own industrial units, the country will move steadily towards economic self-reliance.

Investment and Saving Accounts:

At UBL, we offer you the most beneficial and secured financial investment and
saving options. You can choose from the following list of accounts anything that serve
your needs best.

UBL Basic Banking Account

Exempted from Minimum Balance charges, UBL BBA holders can carry out two
deposits and two withdrawals each month as per the bank policy. Through 24hrs ATM
services, they can carry out transactions as and when desired, staying in the daily
withdrawal limit.

UBL Business Partner (Current Account)

For our regular customers, we offer the ultimate option, UBL Business Partner
(Current Account). With unlimited deposits and withdrawals, we offer you convenience
of UBL net banking, UBL Wallet, UBL Orion and other exciting consumer products.
Customers are liable to maintain minimum balance of Rs. 10000 to avoid the minimum
balance charges until and unless they are exempted from it. Remember! We are not just a
business; we are your caretakers; we know what you need.

PLS UniSaver
Let your savings earn you bucks. PLS UniSaver offers you semi annually profit
disbursement with profit being calculated upon average monthly balance.

PLS UniSaver Plus

Big amounts earn you big; but with PLS UniSaver Plus, we make it bigger for
you. With deposits starting from Rs. 25 million, we offer 5.00% but more you put in,
more profit rate will we offer.

Avg. Balance per month Profit Rate*

Rs. 25 million 5.00%
Rs. 25 million to Rs. 100 million 5.10%
Rs. 100 million to Rs. 250 million 5.20%
Rs. 250 million to Rs. 500 million 5.30%
Above Rs. 500 million 5.50%
 * Profit rates are for the month of July only

UBL Rupee Transaction Account (PLS Saving)

Have your money box at UBL! Put in your savings and let us earn you 5% p.a.
over your daily savings.

UBL Uni-Flex
Have couple of thousands spare? Come invest in our UBL UniFlex Accounts, we
will make you earn handsome.
Amount Profit Rate
1000-50000 7.0%
50001-100000 7.25%
100001-200000 7.5%

With UBL UniFlex, we serve you with fix profit rates at maturity.

E-Transaction (Current Account)

In the era of glooming computerization, even Chicago, Tokyo, Sydney, all are
seconds away from you. Internet has turned distance into time, and we have turned your
account into a shear pleasure. Now sitting at home, or at office or anywhere in the world,
we offer you a wide spectrum of world-class electronic services and banking products
each time you log in. Use your account like a regular account plus use the premium

Internet & Mobile banking services for Instant Fund Transfers, Instant Shopping, Instant
Bill payments, Instant Mobile top ups, Alerts, Statements and much more. You love
surfing, come surf with UBL.

UBL Profit COD

 Make fix investment with us, choose your profit option, and we will serve you the
best rates in Pakistan. What if you earn at 16.25% p.a. Stop imagining, come invest in our
Certificates of Deposit! At maturity, we offer you the following rates:

Deposit Tiers & Rates

Products
3 months 8.25%
6 months 8.50%
1 year 9.50%
2 years 11.50%
3 years 12.75%
4 years 13.25%
5 years 13.75%
6 years 14.25%
7 years 14.75%
8 years 15.25%
9 years 15.75%
10 years 16.25%

Complementary Services

Insurance Certificate
UBL not only cares about you, we care about those too who are dependent upon
you. So UBL now offers enhanced Free Accidental and Disability Insurance Certificate
coverage to all existing and new account holders.

Closing Balance at month Insurance Limit (PKR)*

 end (PKR)
1 – 10,000 100,000
10,001 – 100,000 250,000
100,001 – 500,000 500,000
500,001 – and above 1,000,000
* Terms and conditions apply

UBL Wallet VISA

Imagine you are shopping in a big mall and you are ever so watchful about your
cash in your wallet. Every time you shop, you're in a mess! Let UBL Wallet Visa ease
your shopping. Shop around and pay your expenses directly from your account through
UBL Wallet. Not only can this, individuals and sole proprietors, through more than 925
ATM machines, debit their accounts as many times as they want. You can choose
according to your need. We offer

Card Annual fee (Rs.) Daily Limits (Rs.)

Type Primar Supplement ATM Debit Funds Funds
y ary Withdraw Card Transfer Transfer
al Spend (From UBL to (From UBL to
UBL) other banks)
Gold 500 250 40,000 100,000 250,000 250,000
Silver 300 150 20,000 50,000 250,000 250,000
 Moreover, the convenience and excitement of Internet Shopping is also available
at UBL Wallet VISA ATM/ Debit Card. So surf around and feel free to shop. We are
here to help you pay miles away.

UBL Orion
‘Buy W100! (Message tone)
Dear customer your voucher # is 1456894525796324
Thank you for using Orion’
Your finger tips might have not been that powerful before. Just type in commands
and at your ease, buy mobile cards and pay your utility bills. With UBL Orion Mobile
Wallet, running around for mobile cards and queuing to pay your utility Bills is no longer
a part of your life. Live your life at your finger tips.

SWOT analysis

Strength

1. UBL has got a well reputed online system in most of its branches. Remittance
department is working very efficiently in transferring the funds to peoples due to
this system
2. The bank also has ATM facility in most of the branches as 24 hours banking is
now the trend in Pakistan.
3. Bank has diverse business division which makes it easy to work with customers.
 4. Bank has its own international branches in major countries which provide it each
to go for trade facilities.
5. Bank is providing quick credit services to all the customers in which relationship
manager plays important role who is continuously in touch with customer.

Weaknesses

1. The human resource department is well developed at corporate level which takes
lot of time to hire personal at permanent level.
2. Bank is not introducing new products these days, so bank should boost the
product development and increase the range of facilities offered for customers.
3. Privatization has increased the work level at operational level but their pays have
not been increased with same rate.

Opportunities

1. Government is taking very bold steps to promote IT in Pakistan UBL has an

opportunity to improve in IT stock exchange is very volatile and takes immediate
effect so in times of crises conservative investors turns to saving deposits.
2. UBL is surrounded by many competitors it has an opportunity to aggressive
marketing to increase its business.
3. Governmental support to export will increase trade activity.

Threats

1. Number of competitors has been increased during the few years like Standard
Charter Bank.
2. Increase in interest rate will affect the borrowing capability of business.

PEST Analysis

Political Factors:
Political factors are the legal forces include outcomes of elections, legislation, and Court
judgments, as well as the decisions rendered by the various commissions and agencies at
every level of government. When we talk about the UBL then these factors can directly
effect.
As I have observed on Friday 9 of September there was a strike against new policies and
rise in petrol prices announced by the Government directly affected on the organizational
activities no one was allowed to enter or exit from the bank.

Economical factors:

Economic forces also have a significant impact on Business Operations. As we consider

the impact of growth or decline in GDP and increase or decrease in interest rates,
inflation, and the Value of Dollar. These changes present both opportunities and threats
to an Organization. There is major effect of economical factors on interest rates which
directly effect the investment and savings by the people.

Technological factors:

Technological forces include scientific improvements and innovations that provide

opportunities or threats to Businesses.
The rate of changing in technological factors varies from industry to industry. UBL is the
Market Leader and is using the latest technologies which positively effect on the bank
and is considered as one of its strengths.

Social factors:

Social factors include traditions, Values, Societal trends, and society’s expectations of
business.
Social Factors include:
1. Societal trends
2. Demographic trends
UBL also en cashes Social Factors and performs many promotional activities to promote
its products. UBL always tries to refer to the concepts that hold society in high esteem.
Additional forces of macro environment

Political- Social Forces Economic Technological Forces

Legal Forces Forces
Tax laws Attitude towards Money Supply Expenditures on research and
product innovation. development(government and
Lifestyle, careers, industry)
and consumer
activism
International Concern with Monetary Focus of research and
trade standard of life Policy development expenditures
Regulation
Consumer Life expectancies Unemployment Rates of new products
lending rate introduced
regulations
firing, Expectations from Energy costs Automation
promotion, the workplace
and pay

Conclusion & recommendations for improvement

Learning from Organization:

As far as working environment is concern every employee is supporting and hard
working and try to maintain pleasurable environment during work even hectic
environment of operation management is not as much hectic as it should due dynamic
and interesting personality of Mr. Shamas ul Haq Virk, branch manager but he knew how
to get work from his employees.
It is not necessary that everything could be learned similar the case was there, something
informal which I learned:
 1. Formal procedures like approval for credit will take lot of time from Karachi
headquarters so in order to maintain smooth follow of business activities required
documents are collected from customer and facility is provided and formal
process is completed after some time. But for such cases customer must be
reliable one otherwise you are putting yourself in trouble.
2. Customer need surplus satisfaction so during dealing show that it is best offer you
could subsidized for him otherwise market rate are to much high. Try to provide
maximum possible simple and quick solution to your customers because he has
lot of work to do.
3. If your customer came to know about your competitor services which are less
costly as compare to yours then provide him relaxation for some time period
because sooner or later he will forget those options and then you can play game
according to your rules.
4. Involve your supervisor whenever you feel there is deficiency but client is trusty
one and he will fulfill deficiency in future.
5. Try to have informal or friendly relationship with key decision maker because
informal relationships work more as compare to formal relationships in this field.

Suggestions for the organization:

1. Minimize its environmental impact, as is economically and practically possible.

2. Ensure that all its present and future activities are conducted risk free, & its
customers feel it best place for investment.
3. Develop plans and procedures and provide resources to successfully implement
this policy and for dealing effectively.
 4. Provide environmental, technical training to all employees and other relevant
persons to enable them to carry out their duties properly.
5. Ensure that all its activities should support the overall economical condition of the
country.

If I were the manger:

1. I would take steps in order to minimize the harmful effect causing by the industry.
2. I would take steps in order to minimize the in-house politics.
3. I would take steps in order to minimize the threats of substitute products and
services.
4. I would take steps in order to improve customer service to increase the bargaining
power with customers.
5. I would take steps in order to minimize the rivalry among the existing banks.