Arctern Job Description and Requirements Form

Job Title:

Director – HR & Administration, Kormangala, Bangalore

Company Description
Founded in late 2004, Arctern is an offshore outsourcing and technology services company
serving the needs of businesses in the United States. Our parent company is a Fortune 1000
company publicly listed on the NYSE with over 45,000 employees globally.
Committed to improving its customers’ profitability, Arctern provides outsourcing services for all
aspects of a company’s business processes including software development, engineering, web
design, technical support, call center operations, sales and marketing, customer service,
research, and back-office accounting and administration. With significant industry and business
experience, global resources, and a pioneering business model, Arctern can help quickly, easily,
and affordably, deploy the right people, projects, and infrastructure to meet the offshore
outsourcing objectives of companies small and large. Arctern’s home page is
http://www.arctern.com.
Job Description:
As Director - HR, a senior management position at Arctern, you will be primarily responsible for
all core HR activities at Arctern. Your team will be required to manage all employee related issues
starting with induction to ongoing training across the spectrum of company practice areas with the
goal of ensuring our processes, work culture, and employees are capable of delivering world
class projects on-time and of the highest quality. You will be involved in supporting various
employee teams for the successful delivery of projects across multiple practice areas across
Software, BPO, ITES, and Call Centers. You will be responsible for the management of Arctern’s
HR policies and procedures which includes employee induction, orientation, event planning, and
continuing education and training. Some direct managerial and administrative responsibilities will
include ensuring high employee productivity at all times. Being a senior management & highly
responsible position, you will be required periodically to work extended hours. You will also work
closely with our VP, HR at our Corporate office in NY. Your domain of activities will include (and
not limited to):
- Core HR
o Induction & Orientation
 Out of town Employee Assistance w/ Relocation, Paying Guest/Housing
rental search
 Induction Presentation
o Periodic Employee Surveys, Feedback, Suggestions, Exit Interviews
o Employee Performance/Salary Appraisals & Promotions
o Employee Attendance, Leave , Holiday Schedule Management
o Employee volunteering & giving back to the community
o Employee Recognition & Awards Program
o Company Events Management (Anniversary Celebration, New Years)
o Maintenance of Employee Handbook & Policies
o Maintenance of Arctern’s Intranet - HR Folder
o Employee Clubs (sports, entertainment, social, volunteering, etc)
o Employee Training & Skills Enhancement (Career Planning, Continuing
Education, team building, leadership, technical)
o MIS Update
 o Employee benefits management (Medical Insurance, etc.)
o Coordination with Auditors for Employee tax filings
o All Employee related statutory filings including PF, ESI, Gratuity, PT, and so on
o Ensure complete compliance across the organization with Indian employment
laws

There is an excellent growth opportunity. This position will help you:

• Get in at the early stages of an emerging Indian company supported by a Fortune 1000
US NYSE listed parent and play a key role in our growth
• Become an experienced internationally savvy HR Director in the “offshore outsourcing”
industry and gain experience interacting with US customers.
• Play a significant role in the explosive offshore outsourcing market – projected to grow
over 60% each year for the next 4 years!
• Be part of a pioneering company which is founded on the spirit of globalization.
• Learn from and work with senior management with over 20 years of experience building
successful companies globally.
• Gain excellent experience directly servicing customers in the US B2B marketplace.
Type of experience required:
• Highly familiar with Indian employment laws
• Ability to manage attrition below industry standards
• Keen ability to understand a businesses P&L and to align policies around a healthy
balance of employee needs and business profitability
• Experienced in managing a large, geographically distributed team
• Experience interacting and communicating with international customers a plus
• End-to-end understanding of the HR function
• Successful track record in the technology based services industry
Skills Required:
• Excellent management and execution skills
• MS-Office, E-mail, and Internet usage and research savvy – a must
• Excellent written (both grammar and substance) and spoken communication skills and
presentation skills an absolute must. Entire schooling in English medium a must – ICSE, IB,
IGCSC, or CBSE school boards a plus
• Must be personable, naturally positive, creative, and friendly
• Skilled at quality processes and/or initiatives including Six Sigma or CMM or ISO a plus
• Integrity, ambition, drive, passion, confidence, dedication, hard working – ALL A MUST
Total years of experience:
15+
Education Desired/Required:
• An MBA in HR (or Masters equivalent) from a top-tier academic institute – a must
• A Bachelors in Engineering or Computer Science – a plus