Customer Solution Case S

Mapping Software Reduces Fuel and

Vehicle Costs and Increases Service

“MapPoint enables
Customer: dESCO
Website: www.desco-soft.com
our customers to
Customer Size: 27
dESCO develops innovative software and solutions for
service their clients
Country or Region: United States
Industry: Professional services—IT the service industry. More than 4,000 companies use
faster, and it
services
Electronic Service Control (ESC) software from dESCO to
reduces wear and
Customer Profile help manage their businesses. dESCO chose Microsoft
tear on their
The staff of 27 at dESCO based in
Ft.vehicles
Myers, Florida,and
MapPoint business mapping software to enhance the
lowers
delivers
innovative software to small and customer value of ESC, enabling dESCO to quickly adapt
monthly fuel
midsize businesses. More than
to changing client needs while simplifying its own
expenditures.”
20,000 people use the company’s
ESC service management software. development process.
Thomas Fanelli, VP of Sales and
Marketing, dESCO
Software and Services
 Microsoft MapPoint
 Technologies
− Microsoft .NET Framework 2.0

For more information about

Microsoft MapPoint, please visit:
www.microsoft.com/mappoint

For more information about other

Customer Solution Case S

Business software with its provide business in 1980, the offer the best service. product,
Needs vendor service effective needs. company possible The Electronic
Ft. Myers, dESCO industry solutions to Since its has made it software and company’s Service
Florida-based partners customers to their inception a goal to customer flagship Control
Customer Solution Case S

Mapping Software Reduces Fuel and

Vehicle Costs and Increases Service

(ESC), is tried flawlessly, they immediat n. We “Now we’ve hundred locate their
currently plotting our and the maps stretched ely began arrived in enhanced the were part next service
used by test looked out the incorporat the way we use of the beta call. “We can
20,000 addresses, great,” says release ing it into morning, symbols and test. With plot routes
people at the Fanelli. cycle for the the new and by the we can keep testing and print
more than software “Overall it next version version of time we left, using the complete, maps, or you
4,000 would just made ourof ESC so ESC using it was new symbols version 9.1 can get turn-
companies sometimes product look that they the running with future of ESC by-turn
around the locate better.” could Microsoft . smoothly.” versions of went into directions
world for them in the Since then, include the NET MapPoint as production delivered via
service call middle of dESCO has latest Framewor ESC relies well.” in early email,” says
and the Gulf of continued to MapPoint k 2.0 heavily on October Fanelli.
technician Mexico!” incorporate features. programm mapping Once the 2008.
scheduling, says each release “We knew ing symbols, company
service Thomas of MapPoint our model. and dESCO completed In addition Benefits
contract Fanelli, VP into the ESC customers Initial used the integration, to the By choosing
management, of Sales package, would want integratio MapPoint dESCO put dispatch MapPoint as
inventory and enhancing this version n went upgrade as the new functions the mapping
management, Marketing the software of quickly. an version of of ESC, solution for
and at dESCO. with features MapPoint,” “We opportunity ESC through dESCO ESC, dESCO
equipment like GPS says Fanelli. found it to upgrade its own now uses has
tracking. The integration, “So we felt it very easy the ESC internal MapPoint enhanced
company mobile was critical to symbols as testing as part of the value of
In 2001, soon device for us to migrate,” well. process and its mobile ESC for its
dESCO began switched to capabilities, support it says “MapPoint then rolled it device and customers
to incorporate Microsoft and route out of the Fanelli. makes it out to GPS while
mapping MapPoint optimization gate with “MapPoint easy to customers solutions, simplifying
functions into business to offer release 9.1 worked create your who had as well as the
the dispatch mapping increased of ESC.” really well own volunteered in its route development
portion of software, value to with symbols, so to be alpha optimizatio process.
ESC, but the which customers. our .NET we designed and beta n
mapping proved to When dESCO Solution environm our own testers. scheduling Enhanced
package it be an ideal developers dESCO ent, and it custom set,” Twenty wizard. Customer
originally solution. heard about received the took us says Charles companies This Value
chose had “When we the MapPoint maybe a Cubbage, participated enables dESCO
serious used impending upgrade in day to do Senior in the alpha field customers
problems. MapPoint, update of mid-2008 the Developer program, and technician rely on
“When we it plotted MapPoint, and integratio at dESCO. several s to easily accurate

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.

Document published June 2010

Customer Solution Case S

Mapping Software Reduces Fuel and

Vehicle Costs and Increases Service

mapping data The ability uses chosen a customers at dESCO.

for the to MapPoint to desktop- in a high- The team
complicated efficiently adapt based speed incorporated
task of schedule accordingly. mapping dispatch MapPoint in
scheduling service “Customers solution, center.” a single day,
service routes now expect rather than and the
technicians’ offers more a web-based Ease of symbol
daily routes. great business alternative. Upgrading customizatio
MapPoint benefits for intelligence “It’s more and n abilities
provides dESCO data with efficient Customiza made it
accurate data customers. their having tion possible to
and allows “MapPoint mapping. It’s mapping As the enhance the
developers to enables not just information integratio value of ESC
build useful our ‘Show me a locally on a n with even
functionality customers point on the customer’s ESC 9.1 further,
into ESC. “If a to service map,’ but computer,” has while
technician is their instead ‘Give notes shown, ensuring
using one of clients me features Fanelli. MapPoint that future
our GPS- faster,” to enhance “MapPoint is has upgrades
capable says my business very fast, proven will go even
devices, for Fanelli. productivity,’ and that’s a beneficial more
example, we “And it ” says critical issue for the smoothly.
can take their reduces Fanelli. when developm
current GPS wear and “Everything dealing with ent team
coordinates tear on we’ve
and MapPoint their thought of
will calculate vehicles doing with
the directions and lowers MapPoint is
to their next monthly handled
service call fuel flawlessly.”
and send expenditur
those es.” High-
directions Performance
back to the As client Mapping
technician,” needs grow For speed
explains and and
Fanelli. change, performance,
dESCO dESCO has

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.

Document published June 2010