Additional Questions

EXCERPT FROM THE MINUTES OF THE BOARD OF DIRECTOR’S MEETING HELD ON
JULY 31, 2017
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MID-YEAR PERFORMANCE ASSESSMENT (MYPA)
(TAGUM WATER DISTRICT QUALITY MANAGEMENT REVIEW)
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DATE: JULY 31,2017
TIME STARTED: 9:25 AM
TIME ENDED: 3:38 PM
PRESENT: Dir. Henrietto Q. Castrence
Dir. Norma R. Pereyras
Dir. Carmen B. Apura
Dir. Luel C. Mendez
Dir. Vincent A. Arriesgado
GM Nelly M. Gentugaya, MM
Also Present:
1. Edgardo Rey J. Bula
2. Luz S. Arnilla, CPA, MPA
3. Pilar M. Mula, CE, RMP
4. Marie Jane A. Clavero, PhD
5. Christopher R. Lanaja, MM
6. Estella D. Aparece, MM
7. Jocelyn S. Emotin, CPA
8. Elena L. Budiongan, MM
9. Richard L. Emotin, CE
10. Gerardo M. De Leon, ME
11. Keith G. Nicart, CE, RMP
12. Glenda A. Miraflor
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The meeting was called to order at 9:25 in the morning with Chairperson Henrietto Q. Castrence
presiding.
GM Gentugaya said that the staff from the Engineering and Operations, Commercial and
Administrative Departments will be presenting their mid-year assessment for the past six (6) months
operation of the district.
At this point, Chairperson Castrence acknowledged the presence of the following staff:
Commercial Department
Edgardo Rey J. Bula - Commercial Department Head
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Marie Jane A. Clavero, PHD - Customer Services Division Manager
Christopher R. Lanaja, MM - Billing & Disconnection Division Manager
Administrative Department
Jocelyn S. Emotin, CPA - Accounting Division Manager

Estella D. Aparece, MM - Human Resources Division Manager
Elena L. Budiongan, MM - Cash Management Division Manager
Engineering and Operations Department
Pilar M. Mula, CE, RMP - Engineering and Operations Manager

Keith G. Nicart, CE, RMP - Construction Division Manager
Richard L. Emotin, CE -Maintenance Division Manager
Gerardo M. De Leon, RME -Water Resources Division Manager
Under the Office of the General Manager
Glenda A. Miraflor -Management Services Division Manager
GM Gentugaya said that the first to present is Ms. Clavero from the Customer Services Division
(CSD).
Chairperson Castrence asked if it is alright if the Board can ask questions during the presentation.
The GM answered yes.
CUSTOMER SERVICES DIVISION
At this point, Ms. Clavero greeted the Board, the GM and her co-workers. Ms. Clavero stated that
for the period of January to June 2017, the following are the highlights of Customer Services Division’s
performance:
UPDATES 2017-1ST SEMESTER
Summary of New Service Connections
Ms. Clavero showed to the Board the summary of new service connections per month from January
to June 2017. She said that as seen in the table, the month of May had the highest number of service
connections. It was because based from their study, it was in the month of May where several apartments
and boardinghouses have applied and connected with service lines. These figures were based on the
payment of installation fees.
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As for the summary of service connections for the year, Ms. Clavero showed to the Board the total
number of service connections starting year 2013 until present.
Ms. Clavero said that in year 2016, the district’s target for additional new service connection was
3,500 and the highest target so far. Ms. Clavero informed the Board that out of the target, the district was
able to attain 3,221 new service connections. The balance of 279 was carried over as additional target for
year 2017 which is 850 new service connections. But, as of June 30, 2017, they have already exceeded the
target to 1,036 new service connections. These figures were still based on the payment of installation fee.
At this point, Ms. Clavero informed the Board in advance that they are proposing for the temporary
suspension of receiving new applicants for service connections. But, the district can still serve the public with
water supply and this will be further discussed in the next board meeting.
Trend of New Service Connections
Ms. Clavero showed to the Board a graph representing the trend of the service connections from
year 2014 up to June 2017. She said that the year with the highest number of new service connections was
in year 2016.
Water Tanker Delivery
Ms. Clavero presented to the Board the summary of the water delivered through the use of the
district’s water tanker for the past six (6) months.
Ms. Clavero said that as shown in the table, there was a sudden increase in the volume of water
delivered from March to May. It was because the HGIII Construction had purchased water for hydrotesting
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purposes. But, in the month of June the volume of water delivered had decrease because there were no
water purchases from HGIII Construction. Also, at that time, the water tanker broke down.
At this point, Ms. Clavero presented to the Board the areas delivered with water from
January to June 2017.
Ms. Clavero said that just a sort of information, aside from HGIII Construction, there are other
customers who are purchasing bigger volume of water to the district and they are the following:
1. Feridos’ in Mankilam - they are using the water in their banana

plantation
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2. Shell Gas Station in Canocotan - no deep well or any water source at present
3. Swimming Pool in Madaum
4. Gempesaw in Maco - Packing house
Chairperson Castrence asked if the recipients of the water tanks donated by the district to schools
and barangays are still purchasing water from the district. Ms. Clavero answered that most of them are not
purchasing water from the district thru water tanker delivery. Mr. Bula added that the water tanks donated
are being utilized as rain harvesting storage.
Demand Letters for Concessionaires Disconnected From 2000-2011
Ms. Clavero said that since the MYPA had started, she has been reporting the update of the demand
letters sent to disconnected concessionaires from year 2000 to 2011. She informed the Board that from June
30, 2016 up to June 30, 2017, there has been an increase in the collection for those disconnected
concessionaires sent with demand letters to 45.26% or equivalent to Two Million Eight Hundred Nine
Thousand Two Hundred Forty-Six Pesos and 29/100 (P2,809,246.29).
Paid Dormant/Disconnected Accounts due to New Connection Applied 2016
Ms. Clavero told the Board that she had already reported this matter in year 2016. But, she is
presenting this again to the Board because she would like them to have a glimpse on the
dormant/disconnected accounts that were already fully paid with a total amount of Two Hundred Four
Thousand Two Hundred Fifty-One Pesos and 49/100 (P204,251.49).
Paid Dormant/Disconnected Accounts Due to New Connection Applied 2017
Ms. Clavero said that for this year from January to June 2017, out of the seventeen (17)
dormant/disconnected accounts paid due to new connection applied thru assumption, there are still five (5)
concessionaires who are not yet fully paid. Further, Ms. Clavero said that as of June 30, 2017, the district
was able to collect an amount of One Hundred Five Thousand Four Hundred Twelve Pesos and 65/100
(P105,412.65) from dormant/disconnected accounts.
Winners of On-Time Payment Raffle Promo 2nd Quarter 2017I
Ms. Clavero also showed to the Board the list of winners of the on-time paid raffle promo for the 2nd
quarter 2017.
ECPay and Bayad Center Guidelines in Accepting Payments
Ms. Clavero said that everybody knew that the district has just signed a Memorandum of Agreement
(MOA) with the ECPay and Bayad Center. She said that the main purpose of engaging with collecting
merchants is to decongest the number of concessionaires paying in the office. Further, she presented the
ECPay and Bayad Center guidelines in accepting payments, to wit:
 Billing Statement is required from the Customer – (No Water Bill-No Acceptance of
Payment)
 Accept only Billing Statements of the Current Month
 Cashiers shall only accept Cash payments
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 Additional Convenience Fee of P5.00 for ECPay and Php10.00 for Bayad Center shall be
collected from the customers
 Collect TOTAL BILL on or before due date
 Collect TOTAL BILL WITH SURCHARGE after the due date.
Ms. Clavero also showed to the Board the photos taken during a meeting and orientation with Bayad
Center representatives. Further, she enumerated the following existing EC Pay and Bayad Center partners
as well as the collecting banks:
EC PAY BAYAD CENTER BANKS

Uniglobal LBC Tagum Main Peninsula Bank
7/11 Tagum Doctors Hospital LBC G-Mall First Consolidated Bank
Enterprise Bank LBC Gaisano Grand mall Development Bank
RD Pawnshop LBC NCCC Century Rural Bank
NCCC Department Store LBC Robinsons
Gemmary Pawnshop JCM Bayad Center
Sun Shop
Petron Curvada
NCCC Supermarket
Dir. Arriesgado asked if the ECPay, Bayad Center and collecting banks are accepting
payment thru checks. Ms. Clavero answered no, they will only accept payment in cash.
Dir. Arriesgado suggested that it would be better if the district can also post announcement at all
LBC branches that they are already accepting TWD bill payments. Ms. Clavero said that they have already
discussed this matter with the LBC Tagum Team Head. She added that the formulation of the announcement
is already being processed.
Updates 2016- 1st Semester (Disconnection/Reconnection Section)
Ms. Clavero explained that the disconnection for the months of April and May had decreased
because these are the months that have several holidays. Ms. Clavero told the Board that the district does
not conduct disconnection during holidays as well as on weekends. Further, she said that the disconnection
had increased again in the month of June 2017.
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Chairperson Castrence asked if the policy on no disconnection every Friday afternoon is still
implemented. Ms. Clavero answered yes. The GM added that there is no disconnection on Friday after 12:00
it is because the concessionaires will have no time to pay their accounts in order to be reconnected.
2017 First Semester Highlights
Total Disconnected Accounts - 4,787 accounts

Total Reconnected Accounts - 4,172 accounts
Average Disconnection Rate - 798 accounts per month
Average Reconnection Rate - 695 accounts per month
Ms. Clavero reported to the Board that the figure for the total disconnected accounts was based on
the Accomplishment Report of the Disconnection Contractors and does not include the voluntary
disconnections and disconnection performed by the Maintenance Division. While, the figure for the total
reconnected accounts includes reconnections conducted by the Reconnection team assisted by the
Maintenance crew. Further, Engr. De Leon said that the district wanted to thank Engr. Emotin for lending
his night crew to assist the Reconnection team in the reconnection of water service lines.
Disconnection Contractors’ Accomplishment
Ms. Clavero had presented to the Board that annual disconnection contractors’
accomplishment since year 2014 up to year 2017.
Updates 2017-1st Semester (Investigation/Inspection Section)
Ms. Clavero presented to the Board the accomplishment in the meter calibration and investigation.
Further, Ms. Clavero informed the Board that the investigation includes complaints on high consumption,
leaking service connection lines, leaking inside plumbing verification, blurred, and stuck-up meters.
For the reconnection/transfer/assume of water service lines, Ms. Clavero said that seventy six (76)
service connections were investigated for the six (6) months operation. She said that the figures presented
were only those service connections investigated and approved for recon/transfer/assume of accounts and
were forwarded to the Management Services Division and Engineering Department.
For the illegal connections, Ms. Clavero showed to the Board the number of illegal
connections reported to the district. Out of nineteen (19) illegal connections reported, eleven (11) were
found to be positive. Those reported illegal connections that have been found to be negative were
recommended to be condemned by the Maintenance Division to eliminate any possibility of illegal pilferage.
At this point, Ms. Clavero said that this ends her report and that the Customer Services Division
wanted to extend its heartfelt gratitude to all those who are continually extending their services in order to
uphold the Vision and Mission of TWD.
CUSTOMER ACCOUNTS DIVISION (CAD)
Mr. Lanaja said that he will be reporting the mid-year performance assessment of the
Customer Accounts Division (CAD) from January to June 2017.
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Total Active Connections Against Total Billed for 2017
Mr. Lanaja presented to the Board the summary of the total active connections against total billed
for 2017.
Mr. Lanaja explained that the variance of the total active against the total billed are those
disconnected for that particular month that are not reconnected. Hence, there was no billing issued to them.
Total Cubic Meter Billed
Mr. Lanaja presented to the Board the comparative table of the total cubic meters billed for six
months period for years 2016 and 2017.
Mr. Lanaja said that the reasons in the variation for the increase were the following:
 Number of service connections tapped per month.

 Number of disconnected/reconnected per month.
 Number of reading days per month.
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Total Sales
Mr. Lanaja showed to the Board the comparative figures of the total sales for six (6) months period
for years 2016 and 2017.
Mr. Lanaja said that there is an increase in the sales because of the implementation of the water
rates. Also, as seen in the table, the month with the highest sales was in April due to summer season.
2017 Billing Adjustment Memo (BAM)
Mr. Lanaja said that as the number of concessionaires increases, the number of requests for billing
adjustment also increases. He said that the usual reasons for billing adjustment are the following:
 Leaks
 Damaged Meter (Blurred/Under & Overcharge Meters)
Mr. Lanaja said that the highest number of requests for billing adjustment was due to leaking. He
said that in the previous years, the average monthly billing adjustment was 150-160 concessionaires only.
But, for the first semester of this year, it already reached to more than 200 concessionaires per month.
Mr. Lanaja said that the district has three (3) kinds of collecting partners which are the following:
 Collecting Banks - 4
 ECPay Merchants - 16
 Bayad Centers - 2
Mr. Lanaja said that the Customer Accounts Division is in-charge of processing the ECPay and Bayad
Center collections report and below are the procedures, to wit:
1. Download attached e-mail from ECPay and Bayad Center.

2. The file/date will undergo virus scanning before it will be uploaded/encoded to the district’s
billing system.
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Chairperson Castrence asked if downloading of collection reports for ECPay and Bayad Centers are
done on a daily basis. Mr. Lanaja answered yes.
Further, GM Gentugaya inquired the cut-off time of the collecting partners in receiving
payments. Mr. Lanaja answered that they have different cut-off period.
Mr. Bula answered that as per contract, the cut off period for ECPay and Bayad Centers is up to
8:00 p.m. But, the collecting agency is accepting payment up to 7:00 p.m. only. Mr. Bula said that the district
will wait for the collection report until 9:00 p.m. only. Otherwise, the report will not be updated on the same
date the payment was accepted. Hence, it will be recorded in the following day.
For additional updates on the activities under the CAD, Mr. Lanaja informed the Board that he had
requested Mr. Calotes to develop a software program using Android cellphone to be used for meter reading.
Mr. Lanaja said that Mr. Calotes is now conducting a study and he promised that by next year, he will conduct
a pilot testing for this program.
At this point, Mr. Lanaja presented to the Board the reasons why they are proposing to use an
Android cellphone than a PSION gadget.
ANDROID CELLPHONE READ AND BILL GADGET

Cheaper Cost – High end unit which only costs 1 unit costs P60,000.00
P30,000.00
Several brands to choose from One (1) brand only – PSION
Light and easy to handle and carry Heavy and big plus the printer.
Wireless and will only use Bluetooth in printing water bills Its cable wires get easily worn-out/defective and
and transferring of data to the system. replacement is costly.
It can be used in communicating with the meter readers
on the field and for emergency purposes like report
leaks, illegal activities and the like.
Further, Mr. Lanaja said they are hoping that this proposal will be materialized in order for the district
to save funds and make the meter reading fast and easy.
Dir. Arriesgado asked if the read and bill gadget will not be used anymore once the district will
already use cellphones for meter reading. Mr. Lanaja answered yes if the system will be fully developed. Mr.
Bula added that the read and bill gadget can be used as back-ups.
Dir. Arriesgado asked on how to use the cellphone in meter reading. Mr. Lanaja answered that
basically, the meter reading process is still the same, only the gadget used in meter reading will be changed.
Mr. Lanaja said that the use of cellphone is limited for meter reading only so that it will not be
overused. The GM added that the units will be deposited in the office on or before 5:00 p.m. daily for
downloading of data. Hence, the units issued to the meter readers will not be used for personal purposes.
Dir. Arriesgado said that this is a good proposal, hopefully, it will be implemented as soon as possible.
Mr. Lanaja affirmed and said that there are already companies that are using this kind of system. He said
that the district had already purchased one cellphone unit and it is currently used by Mr. Calotes in developing
the software program.
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At this juncture, Mr. Lanaja ended his report.
CASH SERVICES DIVISION
Ms. Budiongan said that her division is dealing more on collection.
The office collection has the highest figure in terms of peso. She said that normally, the office
collection slightly decreases in the month of April since this is the month where the concessionaires prioritize
their school obligations. Ms. Budiongan said that the collection from merchant partners (ECPay) is the second
highest if compared to the collecting banks. This is because there are several ECPay outlets and they accept
payments until 7:00 p.m.
Ms. Budiongan informed the Board that among the four (4) collecting banks, Century Bank has the
highest collection since most of their paying customers are owners of various businesses near the area. The
DBP has the lowest collection because the concessionaires could not be entertained immediately that is why
they prefer to pay their bills to other banks. Ms. Budgiongan said that the First Consolidated Bank (FCB) is
the second highest collecting bank since it caters residents from the subdivisions near the vicinity. Ms.
Budiongan said that the cut off period of PenBank is up to 12:00 noon only that is why same with DBP, the
customers prefer paying to other collecting agents. Further, Ms. Budiongan said that the banks do not accept
payments with arrears, hence, the customers should go to the office. Furthermore, Ms. Budiongan said that
for information, the banks’ collections are transferred to the district’s current account with DBP every end of
the month.
Cut-Off Time
Ms. Budiongan presented to the Board the different cut-off time of collecting banks to
receive payments. Ms. Budiongan reported before the Board that for merchant partners, their collection
performance is dependent on the availability on internet connections except for those with generators and
Bayan Service because they already issue official receipts manually during power interruption.
Plant , Property and Equipment (PPE) Updates
Ms. Budiongan informed the Board that her division is conducting the following activities for
monitoring purposes:
 Year-End inventory of Property, Plant & Equipment (PPE) of Year 2016 conducted last January 30,
2017 –February 6, 2017.
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 Acquisition of New Equipment is subject for issuance of Property Acknowledgment Receipt (PAR) or
Inventory Custodian Slip (ICS) to every accountable employees. Their office is in-charge of the
issuance of PAR to PPE worth Fifteen Thousand Pesos (P15,000.00) and above, while ICS for PPE
below Fifteen Thousand Pesos (P15,000.00).
Inventories
At this point, Ms. Budiongan presented to the Board the photos taken at the storeroom, PS no. 8
warehouse and the stocks of uPVC pipes at the old NIA property in Magdum.
Dir. Arriesgado asked if the uPVC pipes stored at the property in Magdum are safe from being stolen.
Ms. Budiongan answered yes since there is a Police Outpost beside the property.
At this point, Ms. Budiongan ended her report.
HUMAN RESOURCE DIVISION (HRD)
Ms. Aparece informed the Board that she will be reporting the activities and accomplishment of the
Human Resource Division (HRD) from January to June 2017.
1. Conventions/Seminars Attended by the BODs and Employees
Ms. Aparece presented to the Board the conventions/seminars attended by the Board and
employees for the past six (6) months.
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2. In-house Trainings and Activities Conducted
Ms. Aparece presented to the Board the various in-house trainings and activities conducted by the
district for its employees and Board of Directors.
3. Employees’ Statistics
Ms. Aparece reported to the Board the employees’ statistics of the district as of July 2017.
Ms. Aparece explained to the Board that the reasons for the increase and decrease in
number of the permanent and casual employees are due to promotion and resignation of personnel. Ms.
Aparece said that the decrease in number of Job Order Workers is caused by termination due to end of
service contract particularly those who were hired on a project based contract.
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4. PRIME-HRM Updates
Ms. Aparece informed the Board that PRIME-HRM stands for Program to Institutionalize Meritocracy
Excellence in Human Resource Management. As of June 30, 2017, they have already conducted the
following activities:
1. Revised the Personnel Selection Board (PSB) Policy Manual

2. Formulated the district’s Recruitment Plan and Orientation Program as well as the staffing plan
3. Revised the job description of all permanent and casual positions based on their actual work
Further, the following activities are still on process:
 Human Resource Management Information System (HRMIS) Program is being developed

by the district’s programmer.
 Preparation of the revised qualification standards (QS), workforce planning and staffing
patterns.
Ms. Aparece informed the Board that the district will be revising its Qualification Standards (QS)
since at present, they are following the QS of the Civil Service Commission with minimum requirements. She
said the district wanted to make revisions so that it can select the desired/preferred QS for a particular
position.
5. Employees’ Welfare and Benefit
Ms. Aparece informed the Board of the employees’ welfare and benefits that were already
processed, released, implemented and facilitated by their division as of June 30, 2017 to wit:
 Terminal leave-
Ms. Aparece said that one (1) casual employee had resigned and transferred to other
agency, hence, she was already given her terminal leave.
 Availed Monetization of Leave Credits

 Loyalty Award
 Assists in Eligibility Processing
Ms. Aparece said that the status of Mr. Morada, Mr. Bermejo and Mr. Gorre to become
permanent employees is still temporary because they still have to earn a Very Satisfactory Rating (VS)
Performance for two (2) semesters before they can earn their eligibility. Once their eligibilities are processed,
their temporary status will be changed to permanent.
 GSIS Loan Applications
 HDMF (Pag-ibig) Loan Applications
 BIR Online Update (BIR Form 2305)
 Philhealth applications processed
 Job Orders’ SSS Premium Contribution through Payroll Deduction
With regard to the Job Order workers’ premium contribution through payroll deduction, Ms. Aparece
explained that the district has no premium contribution for the JOs. The management is only assisting the
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SSS to collect the premium as well as in the remittance. She added that the district and SSS had already
signed a MOA for this matter on April 17, 2017.
6. Procurement Matters
Ms. Aparece explained that there are more Purchase Orders (POs) prepared because the items listed
in the Purchase Requests can be purchased from different suppliers. Also, the Purchase Order for
gasoline/fuel is separate for supplies and equipment.
7. TWD Re-categorization from B to A (Recat)
Ms. Aparece said it is the plan of the district to apply for re-categorization from A to B. Further, she
presented to the Board the following requirements to be submitted to LWUA for evaluation:
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Ms. Aparece informed the Board that the divisions designated to prepare the requirements are the
Accounting Divisions and HRD and Engr. Mula. Among the twelve (12) requirements, only the 3 year cash
flow projection and proposed category organizational are not yet completed. She added that the cash flow
projection will not be complied until the organizational structure will not be completed.
Ms. Aparece explained that the district could not yet afford to fully implement the model
organizational structure for category A. That is why the management is proposing to adopt a leaner
organizational structure. Further, Ms. Aparece said that once their proposal will be completed, they will
present it to the Board for perusal and approval.
Ms. Aparece also presented to the Board the 16 offices of the district subject for renaming. But,
there are 3 offices that will not be renamed if the new model structure will be adopted.
11. Quality Management System International Standard for Operations (QMS ISO 9001-2015
Ms. Aparece informed the Board that one of the plans of the district is to apply for ISO certification.
Also, this is one of the requirements in granting the Performance-Based Bonus (PBB) for the employees. Ms.
Aparece said that the PBB is also one of the requirements for the grant of Performance-Based Incentive
(PBI) for the Board. Ms. Aparece informed the Board that for the grant of PBB for CY 2016, the district was
only required to submit ISO aligned documents. However, the DBM had recently issued DBM Memorandum
Circular No. 2017-01, requiring the agencies to be ISO certified since this is one of the conditions in
compliance to Good Governance Conditions for the grant of PBB for FY 2017.
Ms. Aparece said that last June 25, 2017, the Government Quality Management Committee (GQMC),
composed of DBM, DTI, DILG, Internal Audit Office of the Office of the President and the Development
Academy of the Philippines, issued Memorandum Circular No. 2017-1 or the “Guidelines on the Validation of
the ISO 9001 Quality Management System (QMS) Certification or ISO-aligned QMS Documents as a
requirement for the grant of the PBB.”
 As indicated under said MC, Section 4.2 that for the Certification efforts:
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 Further, under Section 4.7- If an agency is yet to obtain an ISO QMS Certification, it should
have at least an ISO 9001 aligned documentation of its QMS for at least one (1) core process
which shall include the following:
 Approved Quality Manual including forms, and

 Evidence of ISO 9001-aligned QMS implementation (as stated above)
Ms. Aparece said that the scope of the QMS indicated in the agency’s ISO 9001- aligned QMS
Documents shall cover one (1) core process or frontline service as mandated under its existing pertinent
laws.
Ms. Aparece said that since the district already has the 9001 QMS Manual, the management has to
take the following initial steps in order to comply with the requirements for the PBB 2017:
1. Create an ISO Working Team/Committee with representative from each Division as focal
person.
2. Create a TWG who will also act as the Secretariat.
3. Create an Internal Audit Team of at least 2-3 members for monitoring ISO implementation
4. Start the conduct of 5S & creation of Safety Committee
5. PR for Consultancy Services
Ms. Aparece said that for year 2018, the requirements are the following:
1. Construction of Records Room (which is a primary/essential/basic requirement of ISO) with a

Document Controller/Records Officer as in-charge.
2. Possible renovation of TWD building/office
3. Acquire services of consultants.
4. Undergo trainings and seminars.
5. Constant Monitoring and Auditing
6. Accreditation by a Certifying Body.
At this point, Ms. Aparece ended her report.
WATER RESOURCES DIVISION (WRD)
Engr. De Leon said that he will present to the Board the mid-year performance assessment of the
Water Resources Division (WRD) from January to June 2017.
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I Pumping Station Operation
Engr. De Leon said that they are conducting the monitoring and inspection of pumping
station operations at the following areas:
Engr. De Leon presented to the Board the Production Report of all pumping stations from January-
June 2017 that are still active, to wit:
Engr. De Leon said that they have also conducted repair and replacement of defective
equipment in the following pumping stations:
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Engr. De Leon reported before the Board that last April 2-4, 2017, they conducted an emergency
repair of PS no. 13 pumping equipment due to burnt out 125 HP submersible motor.
Engr. De Leon added that last June 28-30, 2017, they also conducted an emergency repair of PS
No. 15 pumping equipment due to burnt out 100 HP submersible motor.
Dir. Pereyras asked on what caused the pumping equipment from burning out. Engr. De Leon
answered that probably there are reactions inside the equipment that will cause the unit to burn out.
Dir. Pereyras asked on how often the pumping stations are visited and monitored to prevent same
occurrences to happen considering that there were emergency repairs done within two (2) months. Engr.
De Leon replied that all pumping stations are being monitored regularly. Aside from that, there are pump
operators assigned to most of the pumping stations.
GM Gentugaya said that another reason causing the pumping equipment to burn out is the
fluctuation of power or frequent power interruption. Dir. Pereyras stated that power interruption is already
given, thus, she would just like to know the things that the district is doing to prevent the pumping equipment
from burning out.
Engr. De Leon said that if there is already a technology that will prevent or lessen the
equipment from burning out, they will apply it to the district.
II National Water Resources Board (NWRB)
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Engr. De Leon said that being a local water district, the TWD has obligations and
requirements to be submitted to the NWRB which their office prepared the following:
1. Summary Record of Quarterly Groundwater of Operational Pumping Stations for the Period
January-March 2017 & April-June 2017.
2. Requirements for the Water Permit Applications.
3. Paid Annual Water Charges (AWC) of TWD Pumping Stations.
III TWD Assisted in the Rehabilitation and Reforestation in Critical Watershed Areas
Engr. De Leon reported before the Board the watershed areas that are supported by the district for
its rehabilitation and reforestation, to wit:
a. San Agustin Botanical Park Watershed Management Development Project.
Engr. De Leon said that the district has assigned three (3) laborers in the area with a daily wage
rate of P317.00. As of June 2017, the total expenses were One Hundred Five Thousand One Hundred Ninety-
Nine Pesos and 50/100 (P105,199.50). He showed to the Board the photos taken at the site.
Dir. Pereyras asked if the progress of the project is being reported to the Local Government Unit
(LGU), and if they knew that the salaries of the laborers come from TWD. Engr. De Leon answered yes, in
fact, it is the LGU that is monitoring and making the accomplishment report for this project. He added that
there is a MOA issued for the partnership between TWD and the City Government of Tagum.
Dir. Pereyras said her only concern is that the LGU should know the district’s contribution to the
environment. She stated that there is a plan that the GM and the Board will visit Mayor Rellon regarding the
Septage Management. Dir. Pereyras said it would be better if the district will have figures and projects done
for the environment to be presented to the Mayor. In that way, the Mayor will be aware that the district is
using its resources to contribute to the welfare of the environment and to the community as well. Further,
Dir. Pereyras said that for documentation purposes, she suggested that there should be a signage in the
area stating that this project is in partnership between LGU and TWD. Engr. De Leon said that the suggestion
of Dir. Pereyras is duly noted.
b. Reforestation Project along Hijo Accretion Areas of Barangay Apokon
Engr. De Leon said that for the reforestation of the accretion areas in Barangay Apokon along Hijo
River, the district has assigned 5 laborers at P317.00/day. As of June 30, 2017, the total expenses was Two
Hundred Nine Thousand Forty Three Pesos and 21/100 (P209,043.21). Further, Engr. De Leon showed the
photos taken at the project site.
c. Reforestation Project along Watershed Area of Brgy. New Balamban
20 | P a g e
Engr. De Leon said that there is another reforestation project in Barangay New Balamban and the
district has assigned two (2) laborers at a daily wage rate of P317.00 for a total of Eighty Six Thousand Six
Hundred Eighty Seven Pesos and 52/100 (P86,687.52) from January to June 2017. Further, Engr. De Leon
showed to the Board the photos of the project and the signage.
IV Laboratory Services
Engr. De Leon said that the first objective for this activity is to monitor the water quality in the service
area. He presented to the Board the flow chart & schedule for microbiology water analysis. Engr. De Leon
said that the main task of this activity is to conduct water sampling for microbiological analysis within the
service area. He said that they have targeted to take at least 50 water samples per month for a total of 300
samples per month. He added that for six months period, they have collected 371 water samples.
Engr. De Leon said that the next objective is to reduce re-growth of biofilm in the pipelines. Its main
activity is close monitoring of residual chlorine at the end points. They have targeted at least 50 samples per
month for a total of 300 samples for 6 months period, but they were able to collect 375 samples based on
their actual accomplishment.
At this point, Engr. De Leon showed to the Board the outside water samples trend from 2014-2017.
For the first semester of the year, they already catered 902 outside samples from 201 490 clients.
Engr. De Leon presented to the Board the breakdown of the 201 outside clients based on location,
to wit:
Compostela Valley 28
Davao City 15
Davao del Norte 134
Davao Oriental 22
Surigao 2
Total 201
Engr. De Leon said the outside clients of the district are composed of neighboring water districts,
hospitals, food chains, water refilling stations, banana plantations, hotels/boarding houses, LGUs and private
agencies.
At this point, Engr. De Leon ended his report.
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CONSTRUCTION AND MAINTENANCE DIVISION (CONSTRUCTION)
Engr. Nicart informed the Board that he will be reporting the accomplishment mostly on the
construction side. Their office is in-charge of the preparation of cost estimates, planning and design of
pipelines, program of works and implementing projects.
Total Service Connection
Engr. Nicart informed the Board that as of June 30, 2017, the total service connection was 36,085.
For the past six (6) months, the total service connection installed and transmitted to Commercial Department
was 948 which already exceeded the target for additional service connection for CY 2017 which was 850.
Engr. Nicart said that as reported earlier by the Customer Services Division (CSD), their total service
connection was higher compared to the report of his office because the CSD based their data on the number
of applicants who have paid the installation fee, while his office based on the number of installed water
meters.
Total Blow –Off Risers
Engr. Nicart informed the Board that out of 60 blow off risers targeted for installation this year, 32
blow off risers have already been installed from January to June 2017 with approximately 905 linear meters
of 50mmØ PE pipe laid or an average of 29 linear meters per blow off riser. Engr. Nicart explained that blow
off risers are needed for new service connection lines especially installed along transmission pipelines.
Engr. Nicart said that the blow off riser installed with the longest PE pipes used is at
slaughterhouse in Magdum. It was a special request of Mayor Rellon which the district immediately
implemented. Further, he said that they were able to use 6 rolls of PE pipe for that blow off riser.
Pipeline Projects of Construction Division for CY2017
Engr. Nicart showed to the Board the map of the district’s pipelaying projects for year 2017. He
informed the Board that in preparation for the bulk water supply project, the civil works of the pipelaying
projects are divided into two, (2) by administration and by contract.
Bulk Water Project (by Administration)
In preparation for the bulk water supply project, Engr. Nicart presented to the Board the list of
pipelaying projects to be constructed/laid by administration.
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Engr. Nicart informed the Board that they have already started the implementation of the 3 major
pipeline projects located in Barangays Magdum, Canocotan and San Miguel since their completion will take
time. Engr. Nicart said that once these major pipeline projects will be completed, the remaining can be easily
implemented. Also, they will be able to accommodate should there be any additional requests later on.
At this point, Engr. Nicart reported before the Board that they are almost finished with the 3 major
pipeline projects. However, due to rehabilitation of bridge in Barangay San Isidro, Madaum, they have
temporarily stopped the pipelaying in the area. He said that they will proceed with their work once the rehab
of the bridge is complete.
Other Construction Project (by Admin)
Engr. Nicart presented to the Board the list of other remaining projects for implementation by
administration.
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Engr. Nicart said that the proposed 250mm dia. uPVC transmission pipeline project in Apokon going
to Canocotan was a big project. He explained to the Board that this project started in year 2014, however,
its completion had been delayed due to the following problems encountered:
 Delayed delivery of materials

 Problems during bidding
 Equipment breakdown
 Restoration of concrete pavement took some time since the project site was located in the
national highway.
Engr. Nicart said that as of June 30, 2017, the remaining work was restoration of pavement, but, at
present, the project is already 100% completed.
Engr. Nicart said that for the proposed 150mmØ uPVC expansion pipeline in Villa Consuelo, Apokon,
Tagum City (with 215 households), they could not yet start the project since based from their inquiry, the
area is not yet donated. With this, Brgy. Captain Angoy promised the district that he will process the donation.
Engr. Nicart reported before the Board that the construction of the perimeter fence at the reservoir
in La Filipina will start as soon as the 400 cubic meters tank is lifted and installed. Further, he told the Board
that the contractor has already scheduled the lifting of the tank. At present, the contractor is now looking
for a boom truck (with a capacity of 120 tons) that could lift the tank.
Dir. Pereyras asked the timeline of the project. Engr. Nicart answered that this project should have
been completed last year. In fact, the contractor has already been charged with liquidated damages worth
more than a million.
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Engr. Nicart informed the Board that the proposed 100mmØ uPVC expansion pipeline at Prk. 2,
Magdum to San Agustin, Botanical Park, Tagum City is already scheduled for hydrotesting. He added that
this is also a request of the Mayor.
Dir. Pereyras requested the management to furnish the Board copy of the list of projects that are in
partnership with the LGU as well as special requests of pipeline installation of the Mayor.
Proposed Additional Construction Project
Engr. Nicart presented to the Board the proposed additional projects for the second
semester of year 2017 amounting to Three Million One Hundred Four Thousand Two Hundred
Eighty Six and 05/100 (P3,104, 286.05):
Engr. Nicart said that these projects are special requests submitted to the Office of the General
Manager and were endorsed to the Construction Division.
Dir. Mendez suggested to include in the additional projects the request for pipelaying in Taha Apokon
since they have already acquired the road right of way. Also, there are already 30 existing households in the
area. Engr. Nicart said that he will visit the area for inspection.
At this point, Engr. Nicart ended his report.
ENGINEERING & OPERATIONS DEPARTMENT (MAINTENANCE SECTION)
Engr. Emotin said that he will be presenting the accomplishment of the Maintenance Section. He
explained that the name of his division under Category B is Planning and Design Division and at the same
time he is still handling the Maintenance Section.
Engr. Emotin informed the Board that one of the projects under the Planning and Design Division is
the bulk water transmission pipeline projects which is under contract. The details of those pipeline projects
will be reported by Mr. Bula being the Head of the Project Monitoring Committee. Engr. Emotin said that his
report will focus on the performance of the Maintenance Section.
25 | P a g e
Installation of Service Connection Line (Existing Accounts)
Engr. Emotin informed the Board that the in-charge of evaluating the service connections is the
Customer Services Division (CSD). He said that the Maintenance Division only accepts the Maintenance Order
Request from the CSD. Further, he presented to the Board the details on the types of installation:
Replacement of Water Meters (Defective)
Engr. Emotin informed the Board that his office is in-charge of the replacement of defective water
meters. The reports for defective water meters are endorsed from the Commercial Department to their
division. Further, he presented the list of the water meters replaced from January to June 2017.
Dir. Pereyras had observed that the brand with the highest number of defective meters is ARAD.
Engr. Emotin explained that based from the record, ARAD brand has the most number of water meters
replaced. But, it does not mean that ARAD has low quality. Engr. Emotin said that it so happened that there
were times the district was able to purchase several ARAD water meters. Dir. Pereyras clarified that the
brand has nothing to do with the quality of the water meter. Engr. Emotin affirmed and said that it is related
to the number of water meters procured with the same brand.
Replacement of Water Meters (5 years and up)
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Engr. Emotin informed the Board that they were not able to implement immediately the replacement
of water meters due to unavailability of brand new water meters. It was only in the last week of June 2017
that the brand new units were delivered. Thus, they have started replacing the old water meters this month
of July.
Installation of Blow and Cluster Risers
Engr. Emotin informed the Board that aside from the blow-off installed by the Construction Section,
the Maintenance Section also install blow-off and cluster risers to areas with low water pressure. He explained
that every time their office receives complaints on low water pressure, they immediately conduct an
evaluation. If found out that the area is really experiencing low water pressure due to existing small pipelines,
hence, there is a need to cluster the water meters to improve the water pressure. He added that for six (6)
months period, they have installed seven (7) blow off and clustered risers.
Dir. Arriesgado asked if the district does not advise its concessionaires to buy water meters sold in
the market. Engr. Emotin answered that water meters sold in the market are not allowed to be used in the
service connection lines of the district. He added that the concessionaires can use this kind of water meters
as check meters only.
Repair and Maintenance-Reservoir and Tanks
Engr. Emotin said that at present, the district has six (6) elevated steel tanks installed in different
areas, to wit:
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Engr. Emotin informed the Board that at present, the activities in maintaining the reservoirs are
grass cutting and cleaning the surroundings only and some minor repairs of level gauge of steel tanks of the
district.
Dir. Arriesgado asked on why there are no activities done for the reservoir located at TWD
compound. Engr. Emotin answered because there are no grasses within the vicinity. Engr. Emotin said that
all reservoirs are maintained by draining the water on a quarterly basis.
Dir. Pereyras asked if all these reservoirs are functioning well. Engr. Emotin responded yes, the only
problem with the district’s reservoirs is lack of pressure in order to boost the water supply upward during
daytime.
Dir. Pereyras asked if the water stored in the reservoirs are included in the in-house
microbiological test of the district. Engr. Emotin answered yes. The GM added that all sampling
points of the district’s service lines are taken with water samples including the water tanker.
Repair and Maintenance- Transmission and Distribution Mains
Engr. Emotin said that as seen in the table, the reports received by the office have increased to
eighty eight (88) of different cases from January to June 2017. He said that one of the major factors that
contributed to the increase in repair and maintenance of the district’s transmission and distribution mains
was the realignment of pipelines due to major development of the highways (e.g. road widening and
drainage improvement) conducted by DPWH, City and Provincial government. Further, Engr. Emotin said
that when the drainages were converted from pipe culverts to box culverts, most of the existing pipelines of
the district were affected. Below is the list of the existing transmission and distribution mains that were
repaired for the past six (6) months.
28 | P a g e
Repair and Maintenance-Services
Engr. Emotin informed the Board that the common defects under water service connection lines are
leaking/cut-off/defective/repair/worn-out. From January to June 2017, there was a total of 1,009 complaints,
but all of these were already repaired.
Engr. Emotin said that for complaints on low/no water pressure, they have checked 56
households with low water pressure and 69 no water supply. However, their office received complaints more
than what he had presented. Engr. Emotin said that upon evaluation in the area, they found out that the
common reasons why the concessionaires are experiencing low pressure and no water supply are due to
damaged/defective and closed gate valves. He explained to the Board that they considered these evaluations
under inside plumbing defects which totaled to 117 cases. But, for the 56 and 69 cases which he mentioned
earlier, these were found to be positively experiencing low pressure and no water supply.
Pressure Survey Conducted in the month of July 2017
Engr. Emotin informed the Board that with regard to the problem on low pressure and no water
supply, they had conducted a water pressure survey just this month of July to the following areas situated
in 8 barangays:
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Engr. Emotin explained that the highest minimum water pressure recorded during their survey was
zero (0), while the lowest was negative pressure. He said that as seen in the table, the barangays located
at end points like North Eagle 4 and at Sacred Heart in Cuambogan have higher water pressure because
there are no other service connections next to these subdivisions. Unlike with open lines or locations where
there are several service connections, they are really experiencing low pressure to no water supply
particularly in Rizal Street especially at daytime. Further, Engr. Emotin said this is the trend of the water
pressure of the district’s water supply.
Repair and Maintenance-Blow-off Valves
Engr. Emotin reported before the Board that from January to June 2017, they have already repaired
24 cases of different kinds of defects/activities of blow-off valves and clustering of risers.
Flushing Activity
Engr. Emotin informed the Board that they have been conducting flushing activity to
hydrants, blow-off/cluster, service connection lines and risers of the concessionaires. He said that from
January to June 2017, the total volume of water (in terms of cubic meters) used in the flushing activity was
7,208.71m3.
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Engr. Emotin explained that this activity is conducted to flush out residues accumulated in the system
which may result to discoloration of water as an effect of low water pressure.
Distribution Line Reinforcement and Rehabilitation Projects and Other Structure
Engr. Emotin said that the Maintenance Division is also conducting pipeline reinforcements,
rehabilitation projects and other structures, to wit:
Engr. Emotin said that they have laid pipeline for reinforcement at Purok Gabayan 1 and 2, Visayan
Village since the road going to both areas was already donated. These are both carry-over projects from
year 2016 and were completed in February 2017.
Engr. Emotin said that they have already rehabilitated the distribution line at the Public
Market since the concessionaires in that area have been complaining that they do not have water supply for
24 hours. After the rehab, the water supply has already improved. Engr. Emotin said that they have also
reinforced the distribution line at Purok Cervantes because they have been complaining of low water
pressure.
Engr. Emotin said that for the projects under other structures, they have constructed modular
concrete blocks for the repair of the retaining wall at PS No. 16. Further, he said that the portion of the box
culvert had barred down exposing the transmission pipeline.
GM Gentugaya said that the district will do its best to complete this repair because PS No. 16 will be
one of the water tanker refilling stations during the 6th ASEAN Boy Scout Jamboree. It will be held on
November 26 to December 7, 2017.
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Before proceeding to the next presenter, the Board declared a lunch break.
After an hour, the meeting was resumed and the next presenter was requested to proceed with the
report.
MANAGEMENT SERVICES DIVISION (MSD)
Ms. Miraflor said that she will be presenting to the Board the accomplishment report of the
Management Services Division (MSD) from January to June 2017. She said that for the information of the
Board, she has classified the functions of the MSD under Category B into major and support functions, to
wit:
Major Functions
1. Preparation, implementation and monitoring of the strategic and long-range plans of TWD
Ms. Miraflor informed the Board that the corporate plans of the district are one of the major
responsibilities of the Management Services Division (MSD). She said that the business plan formulated for
CY 2017-2022 was already transmitted to MSD last May 31, 2017. This will be their reference to enhance
the TWD Operational Plan which will be submitted in the first quarter of 2018. Further, Ms. Miraflor said that
she already has seven (7) staff who can assist her in performing this function.
2. Formulation and implementation of public information and relations programs.
Ms. Miraflor reported before the Board that in relation to public information system, one of her staff
proposed to develop a centralized Information System of Tagum Water District. This is to create an internal
email service system which means paperless communication transactions within and outside the office. This
will take time because there is a need for the re-cabling of the district’s internal connections.
Further, Ms. Miraflor said that the formulation of the Freedom of Information Manual is in compliance
to EO No. 02 & MC No. 1 s. 2016 pertaining to Freedom of Information Program of the government. The
purpose of this manual is to operationalize the constitutional provisions on full disclosure of all transactions
involving public interest and the right of the people to information on matters of public concern. She informed
the Board that the crafting of the manual has already been initiated and will be submitted on or before
September 2017. Further, the manual will also be used as one of the requirements for the PBB approval.
Ms. Miraflor said that as to public relations, her office is designated to accommodate and welcome
visitors who will conduct benchmarking and other related transactions with the district before endorsing to
the particular office authorized to provide information. In fact, Digos Water District will conduct
benchmarking tomorrow, August 1, 2017 to request and gather information from Tagum Water District. She
said that this is the first time that her office will welcome visitors from other water districts.
3. Development and maintenance of Information and Technology (IT) related programs of the District
Development.
Ms. Miraflor informed the Board that her office had formulated an IT contingency plan which was
already approved per BR No. 038 S. 2017. This is in compliance to COA’s recommendation on AOM No.
2016-05-03 (2015), to develop a contingency plan manual to ensure an adequate recovery of computer
resources in the event of a disaster or other major disruption of servers. Further, Ms. Miraflor said that the
32 | P a g e
Office of the General Manager issued an office memorandum for the job functions/role of officers and team
members and they will officially start by year 2018. Furthermore, Ms. Miraflor said that the MSD had already
hired some personnel for computer hardware maintenance and website development.
At this point, Ms. Miraflor presented to the Board the IT accomplishment report for the first semester
of this year, as follows:
Task / Description Requesting Party

Accomplishment
Billing System Updates and debugging on Billing Commercial Dept.

Updates System is still applied as per
request of the users. Updates were
also developed to correct
discrepancies found.
New Meter Received the requested android Gerald P. Calotes /

Reading System phone that will be used in Management Services
developing the Meter Reading Division
System. For the purpose of
replacing the outdated PSION
gadget. Updates shall be given to
with regards to the progress of the
development. Projected date for a
major release of the android app
will be in the last quarter of this
year.
Cashiering System -The cashiering system is already Cash and Property

Updates been updated to use the new Division
Official Receipts of the Agency.
-The cashiering system can now

use the smaller type of dot matrix
printers (LQ-590).
The account blocking module has

been updated.
Data Server A critical incident happened in the Commercial Dept.

Recovery 1st week of March, in which the
database server of the Billing
System was corrupted. Managed to
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recover the whole system without
any loss but the hard disk and UPS
of the server were no longer
capable of running efficiently.
Currently, both units were already
replaced.
Human Resource Configured the HRMIS server for Human Resource

Management HR Division. This is a large program Division
Information which needs enough time to
System(HRMIS) incorporate in the system. But, the
programmer is given a target to
complete the program by December
2017. A meeting was already
conducted and they have already
assigned timelines on the IT
concerns from different offices.
Various Reports Various reports and queries given Various personnel

Query to requesting party.
(DMA,Commercial
Data,Disconnection
Data)
4. Development and maintenance of an Internal Audit program for all units.
Ms. Miraflor said that the Internal Audit Charter Manual had already been submitted and approved
per BR No. 039 s. 2017. This is in compliance to COA AOM No. 2016-05-20 (2015), requiring the district to
have an Internal Audit Charter for the Internal Audit Division to carry out its functions more effectively.
Ms. Miraflor informed the Board that with the issuance of AOM from COA, their division
stopped conducting pre-audit of documents in order to give the responsibility or accountability to the
personnel in-charge of the transactions. As of now, the conduct of post audit is seasonal, but they have
already scheduled the dates on when to conduct the post audit of the documents of the district’s transactions.
Ms. Miraflor said that part of the audit functions is to inspect the on-going and completed projects
of the district as well as materials and services deliveries and inspectorate team reports. Further, Ms. Miraflor
said that their office has an engineer and personnel assigned to inspect various projects lined up for the year
and purchases such as the following:
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 Bulk Water Supply Project
Package 1 – 88.44%
Package 2- 85.23%
Package 3- 1.99%
 Elevated Steel Tank (400 Cu.M.)
Ms. Miraflor reported before the Board that as of June 2017, the construction of 400m3
elevated steel tank at Barangay La Filipina was already 84.20% accomplished.
 Completed Projects
Ms. Miraflor said that for the completed projects, they have inspected 16 projects of the Construction
Division and 5 projects of the Maintenance Division. She said that the bulk of their report for completed
projects will be included in the year-end report.
 Materials and Services Deliveries & Inspectorate Team Reports

Ms. Miraflor informed the Board that as of June 30, 2017, they have inspected 308 materials and
services deliveries for the past 6 months.
TAGUM BULK WATER SUPPLY PROJECT (TBWSP) MONITORING ACCOMPLISHMENT
Mr. Bula said that the accomplishment of the Commercial Department was already presented by
the Division Heads. He said that what he will be presenting to the Board is the accomplishment of the task
given to him by the General Manager as Chairperson of the Tagum Bulk Water Supply Project (TBWSP)
Monitoring. His report will start on the accomplishment after the capsule laying activity which was held on
April 8, 2017 up to June 30, 2017. Further, he presented to the Board a photo taken on July 1, 2017 during
the Tagum 5th Project Coordination Meeting.
At this point, Mr. Bula presented to the Board the details of bulk water supply project, to wit:
 Project Detail
Project Cost : -P527 Million
Volume : - 38 million liters per day (MLD)
Contract Period : - 15 years
Mr. Bula said that this is a Joint Venture of Manila Water Company (MWC)-iWater
consortium and TWD. He added that the initial volume of water to be supplied is 26MLD.
 Current Status
Mr. Bula reported to the Board the updates of the following activities conducted by the
Davao del Norte Water Infrastructure Company, Inc. (DWCI):
 Road and Pipe Route Access Works
Mr. Bula said that they have already completed the clearing and boundary establishments. He said
that the grading and level establishment of pipe route access road are still on-going.
35 | P a g e
 Water Treatment Plant and Facilities Work
Mr. Bula reported before the Board that the excavation and soil engineering works for
plant/facilities (sedimentation and filtration) are still on-going.
 Raw Water Intake Structure (RBF-HCW)

Mr. Bula reported before the Board that the placement of fabricated caisson steel shoe and
concreting of 1st caisson segment have already completed. While, the rebar installation and form works for
second caisson segment are still on-going.
Dir. Arriesgado asked the height of the caisson segment to be installed. Mr. Bula answered that the
height is 20 feet high.
Mr. Bula informed the Board of the next steps to be conducted for this project, to wit:
 Pipe Route/ROW
Mr. Bula informed the Board that the continuation of expropriation (Rey property) hearing for the
just compensation has been moved from July to September 2017. Further, the pipelaying works have
already commenced.
 Water Treatment Plant and Facilities Work

Mr. Bula said that the excavation works for permanent facilities are still on-going including the
structural and civil preparation works. He added that the procurement is still on-going and the Tagum Water
Company, Inc. (TWCI) is still waiting for the delivery of major materials and equipment.
 Raw Water Intake Structure (RBF-HCW Technology)

Mr. Bula informed the Board that under this activity, the TWCI is having an on-going
consultation with their Technical Team Design in order to address their apprehension that they might not be
able to supply the required volume of water. Also, the specialized drilling machine fabrication is still subject
for inspection.
 Project Work Status

Mr. Bula presented to the Board the perspective and general plant layout and the
percentage accomplishment as of June 30, 2017, to wit:
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Afterwhich, Mr. Bula showed a video presentation courtesy of the Tagum Water Company, Inc. (TWCI) for
the overall site status.
At this point, Mr. Bula ended his report and said that for the accomplishment in the construction of
the said project will be reported by the next presenter, Engr. Mula.
ENGINEERING AND OPERATIONS DEPARTMENT
Engr. Mula said that she will be reporting the mid-year evaluation of the Engineering and Operations
Department.
TWD Pipeline Network for Bulk Water Supply Project
Engr. Mula presented to the Board the master plan of the pipeline network which is followed by the
bulk water supply project. Also, she presented to the Board the existing pipelines, proposed pipelines as well
as the pipelines for the bulk water supply project which is being done by contract. Engr. Mula said that the
pipelaying for the bulk water supply project is divided into two, by Contract and by Administration. Further,
Engr. Mula stated that the transmission pipeline by contract is divided into six (6) packages, to wit:
Package 1 (700mm diameter)

Engr. Mula informed the Board that package will start from Magdum to Baga Rice Mill, Magugpo
North. She explained to the Board that the original program for package 1 will traverse in the banana
plantation. But, per actual implementation of the project and after the property was purchased through
expropriation, it was established that the pipeline from the water treatment plant will just pass through
beside the banana plantation going to the take-off point. The total project contract cost is Forty Five Million
Seven Hundred Eighty Eight Thousand Seven Hundred Eighty Seven Pesos and 67/100 (P45,788,787.67).
Engr. Mula said that as per original plan, the estimated distance of the pipelaying project was 2,145
meters, but the actual laid was 2,215 meters. That was the reason why there was a variation order under
package 1 intended for the cost of additional 70 linear meters due to pipe culvert drainage and 45 linear
meters for the additional pipe crossings amounting to Two Million Five Hundred Forty Six Thousand Four
Hundred Four Pesos and 35/100 (P2,546,404.35).
Engr. Mula disclosed to the Board that the construction of transmission pipeline under this package
started on October 10, 2016 and the target date of completion is on September 2, 2017. As of June 30,
2017, the actual accomplishment for the project was 88.47% and the pipeline was already hydrotested and
disinfected. Further, the remaining works to be done are restoration of asphalt and concrete pavement and
construction of drop-off points where the gate valves will be installed.
Dir. Arriesgado asked if the remaining works are part of the variation order. Engr. Mula answered
no, the remaining works are part of the P45.7M project contract cost.
Dir. Arriesgado asked if there are no other additional requests for variation order for package 1.
Engr. Mula answered that so far, there is none.
37 | P a g e
Engr. Emotin said that he would just like to inform the Board that the pipeline for package 1 is not
yet disinfected. He explained that this is still subject for discussion with the contractor. It is because the
pipeline will not be used for more than a year. He said it would be useless to disinfect the transmission
pipeline as early as now. He added that the project contract cost will be lessened if the disinfection expenses
will be excluded from the payment.
In addition, Engr. Mula informed the Board that for package 4, they have deleted the budget for the
disinfection expenses. She said that it is in package 1 where they found several variations considering that
it is the pilot project for the bulk water supply project. And, it was under package 4 where they were able to
correct all the defects found in the first packages. She added that it is also a big help that the bidding for the
transmission pipelines will not be done at one time.

Engr. Mula informed the Board that package 2 will start from Baga Rice Mill, Magugpo North going
to Petrollo Gas Station, Public Market, Magugpo West with a total project contract cost of Forty-Two Million
Eight Hundred Eighty Thousand Eight Hundred Fifty Seven Pesos and 76/100 (P42,880,857.76). The actual
length of pipes already laid was 2,082 meters and there are no variances so far. Engr. Mula said that the
project started on December 13, 2016 and the target date of completion is on October 14, 2017. She said
that as of June 30, 2017, 85.23% was already accomplished for this project. Based from the construction of
this project, the contractor is on-time with their implementation schedule. Further, Engr. Mula said that the
remaining works are the restoration and construction of drop-off points

Engr. Mula informed the Board that from 700mm diameter pipelines in packages 1 & 2, the pipeline
size will be reduced to 500mm diameter in package 3. It will start from Petrollo Gas Station going to corner
Pioneer Street, Mankilam. Engr. Mula said that per information from the contractor, they have already started
the pipelaying on July 12, 2017 and were able to lay 328 meters. She said that the target date of completion
will be on October 15, 2017. The total project contract cost is Thirty Four Million Three Hundred Eighty Eight
Thousand Eight Hundred Seventy Eight Pesos and 35/100 (P34,388,878.35). As of June 30, 2017, 1.99%
was accomplished for this project.
Dir. Arriesgado asked if the contractor of package 3 is the same with packages 1 & 2. Engr. Mula
responded yes.

Engr. Mula informed the Board that package 4 will start from corner Pioneer Street,
Mankilam going to North Eagle Homes Subdivision, San Miguel. This project has not yet started since the
bid opening was only done on July 12, 2017 and this time, the contractor with the lowest bid price was PGV.
She said that if the project will be awarded in August 2017, they can already start in September 2017 with
a duration of 207 calendar days. Further, it is estimated to complete the project in March 2018.

Engr. Mula informed the Board that package 5 will start from North Eagle Subdivision in San Miguel
to DANECO substation in Canocotan with an original project contract cost of Fifty Two Million
Seven Hundred Twenty One Thousand Eight Hundred Pesos (P52,721,800.00). However, due to
road widening and improvement of drainage system on the area where the pipelines are to be laid, there is
a need to revise the Program of Works (POW). The said revision is in result to the significant increase in the
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project cost due to demolition and restoration of concrete pavement that will be affected during
implementation. Further, Engr. Mula said that the revised project cost is already Sixty Five Million One
Hundred Twenty Five Thousand Eight Hundred Fifty Five Pesos (P65,125,855.00) including the additional
project cost of Twelve Million Four Hundred Four Thousand Fifty Five Pesos (P12,404,055.00).
Engr. Mula disclosed to the Board that prior to the road widening and drainage improvement, the
district had already discussed and negotiated with DPWH if they could suspend their project and wait for the
district’s pipeline project to be completed. However, they did not grant the district’s request since their project
was already awarded to the winning bidder.
Engr. Mula said that if the Board will approve the request for supplemental budget amounting to
Twelve Million Four Hundred Four Thousand Fifty Five Pesos (P12,404,055.00), they can already start the
bidding process in August 2017 until November 2017. She added that hopefully, they can start the project
implementation in December 2017 with a duration of 286 calendar days plus the additional concrete works
(variation order). Its target date of completion will be in November 2018.
Engr. Mula said that the bulk water supply will commence in May 2019, thus, the contractor has an
allowance of more or less than 6 months to complete the remaining works such as the construction of drop-
off points, restoration, interconnection and disinfection of pipelines for the six (6) packages.

Engr. Mula informed the Board that package 6 will start from DANECO substation in Canocotan to
DPWH Corner (Crossing Madaum). She said that from 500mm dia. in packages 3, 4 and 5, the size of the
pipeline will be reduced to 300mm dia. Engr. Mula said that the project contract cost is Twenty-Two Million
Seven Hundred Fourteen Thousand One Hundred Eighty-Seven Pesos and 42/100 (P22,714,187.42). She
said that if the bidding process will start in August 2017 and will be awarded in November 2017, the
implementation can already start in December 2017 with a duration of 195 calendar days. The target date
of completion will be in May 2018.
Engr. Mula said that the pipelaying projects that are under Administration were already
presented by Engr. Nicart in his report, hence, she will directly present and discuss the next topic.
NRW Technical Assistance (Pilot DMAs Formation)
Engr. Mula reported before that Board that the technical personnel from Manila Water Co. has
already arrived. They are here to assist the district on how to resolve the problem on Non-Revenue Water
(NRW).
Engr. Mula said that the assistance of MWC’s NRW Team does not guarantee that the NRW will
immediately reduce. They will just guide the district to develop programs on how to reduce the NRW. She
said that there are several activities to be done on how to reduce the NRW and the activity on District
Metering Area (DMA) is just one of them. For the two months’ stay of the team, they will just mainly teach
the TWD technical staff on the DMA approach.
Engr. Mula explained to the Board that the right approach in reducing the NRW is called the DMA
approach. This is to divide the one big water system into different small sub-areas. She said that each area
has different reasons of systems’ losses.
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Engr. Mula informed the Board that the district had already established the pilot DMA project to five
(5) areas. Among those areas, the team had only selected three (3) areas with the biggest number of service
connections namely: Bermudez Plains, Villa Paraiso and Villa Cacacho. The team will teach the district’s
technical personnel the right procedures on what to do which are the following:
 Pilot DMA
o DMA Commissioning
o NRW Analysis
o Active Leakage Control
 DMA Concept Design of the Whole Water District
Initial Assessment-Pilot DMA
Engr. Mula reported before the Board that together with the NRW Team, they had conducted an assessment
of the Zero Pressure Test (ZPT) to 3 pilot DMAs on July 24-26, 2017. Further, the initial assessments for
DMA in Bermudez Plains were the following:
 The DMA was expanded and included in Reclusado Compound, a low income community
with meters in grouped.
 Team needs to check status of the isolation valve at First Oriental St. corner Timog Ave.
through Zero Pressure Test (ZPT).
 Validation of night user should be carried out.
 Most of the concessionaires’ water meters are already old which need calibration and
immediate replacement.
 Explore DMA splitting to a more manageable size.
For the Villa Cacacho, Engr. Mula presented to the Board the initial DMA assessment, to wit:
 Inflow line is 150mm with 150mm mechanical meter interconnected at 250mm along
Provincial Road.
 The DMA meter is Elster with optical reader and Cello for data logging.
 The installation of the optical reader must be checked.
 Defective DMA inflow meter considers immediate replacement.
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For the Villa Paraiso, Engr. Mula presented to the Board the initial DMA assessment, to wit:
 Inflow line is 150mm with 150mm mechanical Elster meter interconnected at 150mm along
Maharlika Highway.
 The installation of the optical reader must be checked.
 Defective inflow meter considers immediate replacement.
 Conduct Zero Pressure Test (ZPT).
At this point, Engr. Mula showed to the Board the Technical Assistance Work Plan/Schedule of the
NRW Team and the activities that they have already conducted.
Engr. Mula said that the purpose of the DMA approach is to determine the consumption of a
particular area or a subdivision and compare it with the total volume of water produced as metered by the
41 | P a g e
district’s mother meter installed at the entrance of the subdivision. She said that once the volume of water
consumed by the whole subdivision is not the same with the volume of water produced, the team will assist
and teach the district on how to look for the variance. Further, the team will also be teaching the district on
how to determine the physical and commercial losses in the upcoming workshops with the NRW Team.
TWD Supply Vs. Demand (Adequacy)
At this point, Engr. Mula presented to the Board the water pressure during peak hours as of July 2017.
Engr. Mula said that as shown in the table, these are the areas that are experiencing low pressure/no
water supply especially during peak hours particularly to elevated areas considering that the adequacy level
of water per capita is only 0.98 is to 1. Ideally, the district should provide water supply that is double the
average demand in order to supply the demand during peak hours.
Engr. Mula informed the Board that for the average demand consumption of 21 cu.m. per month,
the water supply is not enough to cater the same. That is why the concessionaires are now experiencing no
water/low pressure during peak hours. She explained that the level of demand during peak hours is double
the average demand. With this, the management is recommending to stop the additional tapping of service
connections.
Dir. Arriesgado asked if this problem will be addressed when the bulk water supply project becomes
operational. Engr. Mula said yes, but it will still be in year 2019 and the immediate solution for this problem
is the additional well drilling.
Well Drilling at Brgy. Nueva Fuerza
Engr. Mula informed the Board that the well drilling at Barangay Nueva Fuerza is a stand-alone
production well which means its water supply will not be included in the existing pipeline system. But, for
the meantime, while the barangay is not yet fully served due to few service connections, its supply will be
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interconnected to the pipeline system nearest to the said barangay. Further, she presented to the Board the
well design and details of the well drilling information.
Engr. Mula informed the Board that the water from the well had undergone quality and
quantity analysis on July 13, 2017 which resulted the following:
Engr. Mula said that based on the results, the water quality from the well had passed all the
parameters as per guideline values of the Philippine National Standards for Drinking Water (PNSDW), 2017.
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Engr. Mula said that there are no changes in the final design of the well and other details, to wit:
FINAL DESIGN
Proposed well capacity: 50LPS
Proposed pump setting: 42 meters
Total Dynamic Head of pump: 81 meters
Motor Horse power: 75 HP
Transformer: 3 units 37.5 KVA
Depth: 150 meters
Depth Water: 0.5 meter static water level
At this point, Engr. Mula presented to the Board the map of the proposed 200mm dia.
transmission pipeline which is included for this year’s approved budget. Also, the proposed 150mm dia.
reinforcement pipeline shall be included in the annual budget for CY 2018.
Dir. Mendez said that based from the report, the beneficiaries of the water supply from this well are
the residents of Barangay Nueva Fuerza only.
Engr. Mula said yes especially that the distribution lines within the barangay is funded by Secretary
Alvarez which will be implemented by the DPWH. But, it will be turned over to the water district. Engr. Mula
said that since there are still few concessionaires in the barangay, the water supply will be interconnected to
the nearest existing pipeline system which is in La Filipina.
Further, Engr. Mula presented to the Board the Gantt Chart of the activities for the
production well in Barangay Nueva Fuerza.
Engr. Mula said that the district will do its best to attain the scheduled target as long as there will be
no incidents that will be encountered during the bidding process and in the implementation stage. Hopefully,
by March 2018, this production well will already be commissioned.
Dir. Mendez suggested to include in the program of activities the purchase of generating set for this
production well. GM Gentugaya said that it will be included in the proposed budget for CY 2018.
At this point, Engr. Mula thanked the Board and ended her report.
ADMINISTRATIVE AND HR DEPARTMENT (OFFICE OF THE DEPARTMENT MANAGER)
44 | P a g e
Ms. Arnilla informed the Board that she will be presenting the accomplishments of the Admin and
HR Department which is a support section of the organization. Ms. Arnilla said that she just wanted to give
a background that in adopting the leaner organizational structure of Category B, the Admin and HR
Department has three divisions namely: Accounting, Cash Management and Human Resource. Ms. Arnilla
said that all of these divisions have already reported their respective area of responsibilities. Further, the
Administrative Department has other functions that are not cascaded to the divisions that is why she will
report the job and tasks she is currently working.
Ms. Arnilla said that some of her functions are contract/formulation with external unsolicited services
offered by outside consultancy companies; contract/formulation/negotiation as authorized by the head of
office and the building and ground maintenance and other works that were designated by GM Gentugaya.
Major Accomplishments
At this point, Ms. Arnilla presented to the Board the accomplishments of the major functions
designated to her, to wit:
1. Status of Transfer of Title re: Purchased DBP Property

Ms. Arnilla reported before the Board that all the required documents are now in place
except for the approved consolidation survey which is now at the Bureau of Lands. The consolidation survey
will reduce the number of lot titles from 158 TCTs to 6 TCTs. Also, the petition to close road lots is pending
while waiting for the availability of the approved consolidation survey.
Ms. Arnilla said that as per latest conversation with the surveyor Engr. Jolou G. Pajo on July 28,
2017, the document is still pending at the Bureau of Lands in Davao City. She said that Engr. Pajo had asked
for an apology because he promised that the petition will be released in July 2017. But, the Bureau of Lands
had a two days off, thus, he promised again that the petition will be released in August 2017.
At this point, Ms. Arnilla showed to the Board the photos taken at the site.
2. Ejection Status of Illegal Settlers in the Purchased DBP Property in San Miguel
Ms. Arnilla said that originally, there were 15 illegal settlers in the area. But, as of now there are only
5 families left. She disclosed to the Board that during the last meeting of GM Gentugaya with Barangay San
Miguel officials and the settlers, they were given the last and final warning until June 30, 2017 to vacate the
area. She said that the TWD management committed to help settlers to transfer the relocation area through
non-cash assistance.
Further, Ms. Arnilla informed the Board that the TWD endorsed these illegal settlers to the Housing
Board for tagging. The City Housing Board had acted the request of the district, visited the area, talked with
the illegal settlers and advised them to personally follow up the status at their office.
Dir. Apura asked on where these illegal settlers be transferred. Engr. Mula answered that they will
be relocated to Fe Village, Magkidong, Mankilam, Tagum City.
3. Titling of Darang Property
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Ms. Arnilla said that the district had already provided the surveyor Engr. Pajo all the
documents to support the approval of the subdivision plan filed at the Bureau of Lands, Region XI. Further,
Ms. Arnilla said that Darang property was owned by 15 co-owners (heirs) in one deed of sale. And, this
maybe the reason of late approval from the Bureau of Lands. Ms. Arnilla added that this property is subject
for verification which is being handled by the processor.
4. Contract Signing Between TWD and Bayad Center (A Meralco Company)

Ms. Arnilla informed the Board of the MOA signing between the TWD and Bayad Centerwhich was
conducted on April 18, 2017. The Bayad Center merchant partners will charge a convenience fee of P10.00
per water bill collected. Further, she enumerated the following initial Bayad Center partners with functional
Bayad Center collection outlets:
1. Three (3) JCM Insurance Co. Outlets

2. All LBC Branches
3. Robinsons Tagum (still for further instructions although the system was already installed)
4. Pera Hub at Abola Building, fronting Magugpo Central Elementary School
GM Gentugaya explained that this undertaking is designated to Ms. Arnilla since she will be the one
to negotiate and arrange conditions with the collecting partners as well as process the necessary documents.
She said that once the transaction is consummated, the management and 1019 monitoring shall be
endorsed to the Customer Services Division.
5. Contract Signing with Land Bank of the Philippines

Ms. Arnilla informed the Board that the Memorandum of Agreement (MOA) and Memorandum of
Understanding (MOU) were notarized last March 2, 2017. This pertains to the adoption of electronic payment
portal scheme (ePP) of paying water bills thru LBP ATM card and or credit using cellphone of personal via
internet. Further, the portal will be opened until 10:00 pm midnight for the consumer to be well served. She
added that this kind of scheme is highly requested by government employees.
Ms. Arnilla informed the Board that the district is still testing the check digit algorithm which was
developed by DCTech. She explained that the check digit algorithm is the basic entry point of concessionaires
to the system. It was already tested by the Commercial Department personnel and they still have something
to fix with DCTech. She added that the testing can only be done every after end of billing schedule.
Mr. Bula said that they are now working on the reference number to appear and once fixed, the
scheme can already be used.
Dir. Arriesgado suggested that the district should have a retention payment to be assured that they
will really work or fix the problem concerning the system. Ms. Arnilla stated that the district had contracted
DCTech to work on the program since they were the one who developed the system that the district is
currently using. Also, DCTech is working on the current system that will become compatible with the LBP’s
ePP system. Hence, DCTech should really have to fix the problem. Further, Ms. Arnilla said that there is a
retention provided once the amount of the contract is more than Fifty Thousand Pesos (P50,000.00). Mr.
Bula said that the district will not yet accept the program unless the problem is resolved.
Ms. Arnilla said that probably by end of August 2017, there will be final result on the software
workability.
46 | P a g e
6. Construction Division Office Expansion Project
Ms. Arnilla informed the Board that the construction of the extension office of the Construction
Division had already been completed and it is now being used by their personnel.
7. Newly Constructed Movable Tent-TWD Backyard (Multiple purpose area)
Ms. Arnilla reported before the Board that the district had already constructed a movable tent at the
backyard of TWD compound. The movable tent is multi-purpose because it can be used as garage, venue
for new service connection seminar. She said that recently, it was used as venue for carpentry actual exam
for applicants with the TESDA Assessor.
8. Refilling Station with Complete Bottling Paraphernalia Located at PS # 3

Ms. Arnilla said that the district had already provided the refilling station with complete
bottling paraphernalia as well as guide to hygienic practice in bottling water. The room is always locked and
is exclusively used for bottling of water. She said that the district is strictly instructing its personnel who
handle the bottling of water to do it in a proper way. Further, Ms. Arnilla presented to the Board the photos
taken at the refilling station.
Dir. Arriesgado asked if the district is also bottling gallons of water. Dir. Pereyras also asked if the
bottling of water is done manually. GM Gentugaya answered that the district is only bottling 350ml of water
and it is being done manually because it is for donation purposes only.
At this point, Ms. Arnilla thanked the Board and ended her presentation.
There being no more business to be taken up, Dir. Carmen B. Apura moved and duly seconded by
Dir. Vincent A. Arriesgadoto adjourn the meeting.
The meeting was adjourned at 3:38 in the afternoon with Dir. Carmen B. Apura leading the prayer.
Prepared by:
ESTELLA D. APARECE, MM
Division Manager B – HRD
Noted:
NELLY M. GENTUGAYA, MM
General Manager
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EXCERPT FROM THE MINUTES OF THE BOARD OF DIRECTOR’S MEETING HELD ON

JULY 31, 2017

(TAGUM WATER DISTRICT QUALITY MANAGEMENT REVIEW)

Edgardo Rey J. Bula - Commercial Department Head

Jocelyn S. Emotin, CPA - Accounting Division Manager

Engineering and Operations Department

Pilar M. Mula, CE, RMP - Engineering and Operations Manager

Under the Office of the General Manager

Glenda A. Miraflor -Management Services Division Manager

CUSTOMER SERVICES DIVISION

UPDATES 2017-1ST SEMESTER

Summary of New Service Connections

Trend of New Service Connections

Water Tanker Delivery

1. Feridos’ in Mankilam - they are using the water in their banana

Demand Letters for Concessionaires Disconnected From 2000-2011

Paid Dormant/Disconnected Accounts due to New Connection Applied 2016

Paid Dormant/Disconnected Accounts Due to New Connection Applied 2017

Winners of On-Time Payment Raffle Promo 2nd Quarter 2017I

ECPay and Bayad Center Guidelines in Accepting Payments

EC PAY BAYAD CENTER BANKS

Updates 2016- 1st Semester (Disconnection/Reconnection Section)

2017 First Semester Highlights

Total Disconnected Accounts - 4,787 accounts

Disconnection Contractors’ Accomplishment

Updates 2017-1st Semester (Investigation/Inspection Section)

CUSTOMER ACCOUNTS DIVISION (CAD)

Total Cubic Meter Billed

 Number of service connections tapped per month.

2017 Billing Adjustment Memo (BAM)

1. Download attached e-mail from ECPay and Bayad Center.

ANDROID CELLPHONE READ AND BILL GADGET

CASH SERVICES DIVISION

Ms. Budiongan said that her division is dealing more on collection.

Plant , Property and Equipment (PPE) Updates

At this point, Ms. Budiongan ended her report.

HUMAN RESOURCE DIVISION (HRD)

1. Conventions/Seminars Attended by the BODs and Employees

1. Revised the Personnel Selection Board (PSB) Policy Manual

Further, the following activities are still on process:

 Human Resource Management Information System (HRMIS) Program is being developed

5. Employees’ Welfare and Benefit

 Availed Monetization of Leave Credits

7. TWD Re-categorization from B to A (Recat)

 Approved Quality Manual including forms, and

1. Construction of Records Room (which is a primary/essential/basic requirement of ISO) with a

At this point, Ms. Aparece ended her report.

WATER RESOURCES DIVISION (WRD)

II National Water Resources Board (NWRB)

a. San Agustin Botanical Park Watershed Management Development Project.

b. Reforestation Project along Hijo Accretion Areas of Barangay Apokon

c. Reforestation Project along Watershed Area of Brgy. New Balamban

At this point, Engr. De Leon ended his report.

Total Service Connection

Total Blow –Off Risers

Pipeline Projects of Construction Division for CY2017

Bulk Water Project (by Administration)

Other Construction Project (by Admin)

 Delayed delivery of materials

Proposed Additional Construction Project

At this point, Engr. Nicart ended his report.

ENGINEERING & OPERATIONS DEPARTMENT (MAINTENANCE SECTION)

Replacement of Water Meters (Defective)

Replacement of Water Meters (5 years and up)