http://katmann.weebly.

com
Email: Calantha Mann

CALANTHA MANN
S U M M A RY O F Q U A L I F I C AT I O N S
Reliable, competent educational-focused professional, with technology-based experience. Proven computer skills with
good working knowledge of different computer applications. An independent worker who can multi task and meet
deadlines efficiently and accurately.

CORE COMPETENCIES
 Financial claims processing
 Customer service and satisfaction
 Database report compilation and management
 Ability to work in a fast paced, high volume setting
CAREER HIGHLIGHTS
 Proficient in Microsoft Office
 Experienced in FDLIS, FRVIS, IRIS, CSC-Expert,
DL Maintenance, IVR, CRS, CDLIS, DAVID,
CMR, Share Point and Office Communicator

TRAINING & DEVELOPMENT

 Learned the important information and history of the organizations supported to deliver messages
persuasively through face to face canvassing support.
 Took extra steps to further increase potential client base by educating those not currently ready to support
better transportation in Hillsborough County.
 Distributed documents to teachers reading AP college test.
 Organized, developed, and obtained training procedure manuals and guides for course materials such as
handouts and visual materials to aid in providing employability skills training.
 Developed and maintained relationships with community partners; attended meetings or seminars to obtain
information for use in training programs and to inform management of training program status; scheduled and
administer skills and training classes.
 Conducted interviews to determine barriers to employment and created employment plans for client self-
sufficiency while monitoring client progress.
 Trained polls workers and coordinated their work as necessary and monitored quality assurance with early
voting and customer service.

ADMINISTRATIVE/PROGRAM MANAGEMENT
 Interviewed and answered questions concerning health care coverage for residents of the State of Nevada in a
high-volume call center.
 Researched and determined educational training required for pre and post licensing.
 Analyzed applicant information including criminal history, administrative, and academic records to determine
eligibility for licensing.
 Monitored testing participants for the Florida Bar examination; and provided any assistance as needed.

CUSTOMER SERVICE
 Provided assistance in understanding and interpreting statutes, policies and procedures pertaining to driver
licenses and motor vehicle laws.
 Utilized rules, regulations, policies and procedures relating to driver license and immigration activities while
identifying, researching and resolving issues.

Last Date Update 09/5/ 2018 1

 http://katmann.weebly.com
Email: Calantha Mann

 Responded to inquiries concerning the Affordable Care Act for the Silver State Health Insurance Exchange
while documenting and recording all calls on the CMR System; referred applicants to In-Person Assisters for
help with completing the online application for health and dental coverage
E M P LO Y M E N T H IS TO RY
ALL FOR TRANSPORTATION, BRANDON, FLORIDA
Canvassers, June23rd thru August 10th, 2018
STAFFEX STAFFING AGENCY, BRANDON, FL
Badge pick-up and typist/session room monitor, MARCH 2017
STATESIDE BPO, JACKSONVILLE, FL
Customer Service, January 2015-April 2015
FLORIDA DEPARTMENT OF HIGHWAY SAFETY MOTOR VEHICLES, TALLAHASSEE, FL
Senior Consumer Service Analyst 2007 & 2014
XEROX CORPORATION/COLLABERA INC, TALLAHASSEE, FL
Customer Care Specialist, 2013 – 2014
COLLABERA INC, TALLAHASSEE, FL
Insurance Eligibility Specialist/Florida Healthy Kids, 2013
CARDINAL STAFFING AGENCY, TALLAHASSEE, FL
Customer Service Representative, 2012 – 2013
LEON COUNTY SUPERVISOR OF ELECTIONS , TALLAHASSEE, FL
OPS Election Office Assistant 2008 & 2010
WORKFORCE PLUS, (KAISER GROUP INC / ARBOR EDUCATION & TRAINING) TALLAHASSEE, FL
Career Specialist/Volunteer Coordinator, 2007 – 2008 Work Readiness Instructor, 2006 - 2007
FLORIDA DEPARTMENT OF FINANCIAL SERVICES , TALLAHASSEE, FL
Regulatory Consultant, 2001 – 2005

E D U C AT I O N & C E R T I F I C AT I O N S
FLORIDA A&M UNIVERSITY, TALLAHASSEE, FL
Bachelor of Social Work
ARIZONA STATE UNIVERSITY, TEMPE ARIZONA
EARLY CHILDHOOD EDUCATION
ARIZONA STATE UNIVERSITY, TEMPE ARIZONA
Educational Technology, Expected Graduation: December, 2018

Last Date Update 09/5/ 2018 2