Mohammed O.

Ezzat
Curriculum Vitae

1: Personal Details

1.1: Name

1.1.1: Mohammed O. Ezzat

1.2: Address

1.2.1: Manama - Bahrain

1.3: Phone

1.3.1: +973 3563 0479

1.4: E-mail

1.4.1: Moh_Othman@yahoo.com

1.5: LinkedIn Profile

1.5.1:

2: Personal
Information

2.1: Marital Status

2.1.1: Married

2.2: Nationality

2.2.1: Egyptian

2.3: Date of Birth

2.3.1: 17/04/1978

3: Key Skills

3.1: Active Listener

3.2: Customer Service Excellence

3.3: Laboratory Automation

3.4: Medical Equipment

3.5: LIS Results Transmission Setup

3.6: Hematology/Chemistry/Serology

3.7: IBM Lotus Notes/Domino Server

3.8: Optics & Laser Alignment

3.9: Mind Mapping

3.10: Service / Projects Management

3.11: Computer H/W, S/W & interface

3.12: Database Admin & Development

3.13: Computerized Inventory System

3.14: Microbiology/ NPT & Point of Care

3.15: Electronics PCB design

3.16: Motors(DC-Stepper) -Transmissions

4: Key Objectives

4.1: Customer service expert

5: Professional
Experience

5.1: 1

5.1.1: Date

5.1.1.1: Jan 2015

5.1.2: Organisation

5.1.2.1: (Wael Pharmacy Siemens HealthCare)

5.1.3: Job Title

5.1.3.1: Head of Customer Service Department, Laboratory Division

5.1.4: Key Responsibilities

5.1.4.1: Supervised a team of professional engineers in coordinating the overall department

operations and directing activities in achieving Company’s short term and long term strategic
objectives.

5.1.4.2: Follow up the progress & ensure the on-time delivery & commissioning of the
projects on hands at Ministry of Health & customers.

5.1.4.3: Set and delivered training strategic plan to support the current needs & projects’
dead lines.

5.1.4.4: Assess service department financial performance.

5.1.4.5: Significant contribution to professional engagement with various manufacturers at

regional level.

5.1.4.6: Ensuring developing programs are innovative and focus on developing people to tie
in to the company’s values and visions.

5.1.4.7: Committed to raising service department standards to meets ISO, and to meet
regional standards of the manufacturers maintaining quality assurance and accreditation.

5.1.4.8: Shouldered strategic and operational responsibility of the service department to

execute company’s vision and mission.

5.1.4.9: Responsible for strategic and optimal spare parts inventory at the company
warehouses.

5.1.4.10: Guided the service team members to follow the safety and quality protocols (ISO,
CAP).

5.2: 2

5.2.1: Date

5.2.2: Organisation

5.2.3: Job Title

5.2.4: Key Responsibilities

5.3: 3

5.3.1: Date
5.3.2: Organisation

5.3.3: Job Title

5.3.4: Key Responsibilities

6: Summary of
Qualifications

6.1: School

6.1.1: Date

6.1.1.1: 1995

6.1.2: Institution

6.1.2.1: Orman Secondary School

6.1.3: Qualifications

6.1.3.1: GSC

6.2: Further/Higher Education

6.2.1: Date

6.2.1.1: Jul 2000

6.2.2: Institution

6.2.2.1: Cairo University

6.2.3: Qualifications

6.2.3.1: BSc System & Bio Engineering

6.3: Further/Higher Education

6.3.1: Date

6.3.1.1: Jun 2015

6.3.2: Institution
6.3.2.1: Swiss E-Learning institute.

6.3.3: Qualifications

6.3.3.1: MMBA

6.4: Further/Higher Education

6.4.1: Date

6.4.1.1: March 2015

6.4.2: Institution

6.4.2.1: American Institute of Professional Studies

6.4.2.1.1: bn nb

6.4.3: Qualifications

6.4.3.1: Key Account Management

6.5: Further/Higher Education

6.5.1: Date

6.5.1.1: Jan 2010

6.5.2: Institution

6.5.2.1: Saudi Council of Engineers

6.5.3: Qualifications

6.5.3.1: Professional Engineer

7: Personal
Interests

7.1: Reading

7.2: Car Repair

7.3: Walking

7.4: Swimming

8: References
8.1: Available on Request