c


Please rate the importance, for managers and supervisors in your organization, of the following
management activities. Please enter a number next to each activity below.




  
    
  

 

____Effective Team ____Developing Performance ____Providing Performance

Communication Goals and Standards Feedback
____Managing Complaints ____Improving Work Habits ____Maintaining an Ethical
Environment
____Resolving Conflicts ____Coaching Job Skills ____Delegating

c

 

!"
#
 $ !%76% ranked it Extremely Important, 23% Very Important,

1% Important, 0% Somewhat Important, and 0% Not Important.

&
"
'(
  !
)***% 56% ranked it Extremely Important, 34%

Very Important, 8% Important, 1% Somewhat Important, and 1% Not Important.

("*'(
  !
+

*,!-% 60% ranked it Extremely Important, 36% Very Important,

3% Important, 1% Somewhat Important, and 0% Not Important.

.'/
!
"
% 80% ranked it Extremely Important, 14% Very
Important, 5% Important, 0% Somewhat Important, and 1% Not Important.

.''$ % 49% ranked it Extremely Important, 38% Very Important, 9%

Important, 1% Somewhat Important, and 3% Not Important.

 "'0-1,% 53% ranked it Extremely Important, 27% Very Important, 16%
Important, 1% Somewhat Important, and 3% Not Important.


"'$ !% 59% ranked it Extremely Important, 29% Very Important, 11% Important,
0% Somewhat Important, and 1% Not Important.

$!'2,-% 51% ranked it Extremely Important, 33% Very Important, 12% Important,
1% Somewhat Important, and 3% Not Important.

&

''% 45% ranked it Extremely Important, 32% Very Important, 19% Important, 1%
Somewhat Important, and 3% Not Important.


c


New managers and/or supervisors in my organization are well trained in the skills they will need
to succeed in their new roles.

____Yes ____No

c

 

Yes ± 33%

No - 60%

(7% wrote in notes indicating that some were and some were not well trained in the required
skills)

c


! 
 ' ,3
!*
 ! 


,
!


'
 
"4Please check all that apply.

____Change Management ____Communicating with a ____Project Management

Senior Manager
____Hiring New Employees ____Employee Retention ____Using Financial Data
____Conducting Effective ____Problem Solving ____Supporting Diversity
Meetings

c

 

-/
 5
*
 5
*


0


.'
 .'
6
6 
"/
  
"7#
#
*- #
*-
Change Management 40% 60%
Hiring New Employees 57% 43%
Conducting Effective Meetings 32% 68%
Project Management 27% 73%
Supporting Diversity 27% 73%
Communicating with a Senior Manager 23% 77%
Retention 24% 76%
Problem Solving 41% 59%
Using Financial Data 28% 72%


c


/

! '
,

,

"






 '8%

(Please check all that apply)

____Increase significantly

____Increase somewhat

____Stay about the same as today

____Decline somewhat

____Decline rapidly

c

 

‡ 28% said they saw it increasing significantly,

‡ 27% said they saw it increasing somewhat,

‡ 1% said they saw it decreasing rapidly,

‡ 11% said they saw it decreasing somewhat,

‡ 33% said they saw it staying the same,

c


0
- '

  
"' '8* !

 
,
! 
%(Please check all that apply)

____We measure the financial impact of that training

____We hear about the impact of the training on individual performance

____We know that trainees learn the skills they are taught

____Attendees tell us they enjoyed the training

c

 

‡ 31% said they measured the financial impact (which means that 69% did not measure the
financial impact.)

‡ 53% said they hear about the impact of training on individual performance (word of mouth.)
‡ 23% said they know that trainees learn the skills they are taught (which suggests cognitive
testing at end of courses.)

‡ 31% said that attendees tell them they enjoyed the training (which suggests "smile sheets".)

‡ 5% indicated that they did not know at all.