Annexure 1: Questionnaire

SURVEY ON CUSTOMER PREFERENCE OF MEDICAL

TOURISM IN INDIA WITH SPECIAL REFERENCE TO KERALA
STATE

Medical Tourism India or Health Tourism India is a developing concept whereby

people from world over visit India for their medical and relaxation needs. We, the
students of first Year PGDM are carrying out a study on ‘Medical Tourism in India
with special reference to state of Kerala’. This study is purely academic and your
view would be appreciated and will be kept confidential. Please spend few minutes
in filling up this questionnaire.

1. Age:
25-30[ ] 30-35[ ] 35-40[ ] 40-45[ ] 45-50[ ] 50-55[ ] 55-60[ ] ABOVE 60[ ]
2. Gender: M/F
3. Educational qualifications:
4. Occupation:
5. Marital status: Married / Unmarried
6. Annual income:
7. Nationality:
8. Which state:
9. How many times have you visited any state in India?

10. Purpose of your visit:

a) Medical care [ ]
b) Holiday [ ]
c) Both [ ]
d) Others please specify______________

11. Could you please tell us the source of information about medical tourism?

News Paper [ ] Magazines [ ] Internet [ ]

Others please specify _______________________________

13. From where did you get the support for medical tourism?
a) Govt. of India/ state govt. [ ]
b) Private agencies [ ]
c) Travel agencies [ ]
d) Others please specify__________

14. What kind of support did you receive?

 _____________________________________________________________________
_____________________________________________________________

15. Which type of treatment you have been undergone?

16. Do you have health insurance? Yes / No

17. If yes, please mention the type?

_____________________________________________________________

18. Apart from Kerala, which are the other places that you have visited in India?

________________________________________________________________________
________________________________________________________________

19. Type of health care centers visited:

a) Private hospitals []
b) Ayurvedic centers []
c) Yoga centers []
d) Unani centers []
e) Any others specify …………..

20. Are you satisfied with the medical tourism facilities? Yes / No

21. Would you recommend anyone to opt for medical tourism facilities of any of
Indian states: Yes / No

22. If Yes. Why?

a) Treatments are cost effective []
b) Better technological support for treatment is available []
c) Good offers or Discounts are provided here []
d) World class Infrastructure facilities are available []
e) Good services and friendly & cooperative atmosphere []
f) Insurance cover up []
g) Well-qualified and trained professionals []
h) Treatment plus Travel and leisure, Health plus Happiness []
i) Faced no Language/ communication barrier []

23. If No. Why?

 a) Treatments are costly []
b) Outdated technology []
c) No proper infrastructure facilities are given []
d) People are hostile []
e) No discounts or offers are available []
f) Poor and unsatisfactory services []
g) Communication is a big issue. Language barrier exists []
h) Insurance cover is not there []
i) Non availability of trained professionals []
j) Unavailability of proper tourism facilities or travel packages []
k) Problem in Foreign exchange transfers []
l) Polluted and congested environment []
m) Safety concerns

24. Are you a member of any of the health care centers? Yes / No
25. Health care centers/ private hospitals visited
a) Apollo hospitals []
b) CMC Vellore []
c) Manipal hospitals []
d) Wockhart hospitals []
e) Any others specify………….

26. Kindly share any of your experiences

27. Any suggestions/recommendations

Signature

Annexure 2: Bibliography
 Department of Social Sciences, Societies & Medicines in South Asia (Christoph
CYRANSKI , University of Heidelberg,, Germany )

 www.rncs.com
  www.medicaltravel.com

 www.medicaltourismtourism.com

www.bioethics.georgetown.edu