A NARRATIVE REPORT: TRAINING EXPERIENCES AT THE SALES AND

MARKETING DEPARTMENT- GRAPHICS AND ARTS, TANZA OASIS

HOTEL AND RESORT, CAPIPISA EAST, TANZA, CAVITE

Presented to the Faculty of

Cavite State University – Rosario
Rosario, Cavite

In partial fulfillment
of the requirements for the degree
Bachelor of Science in Information Technology

JOHN PATRICK M. PERMA

MAY 2016
 Republic of the Philippines
CAVITE STATE UNIVERSITY
Rosario Campus
(Formerly Cavite College of Arts and Trades)
Rosario, Cavite
(046) 437-6659/(046) 437-9505 to 9508 email add: cvsu.rosario@yahoo.com

DEPARTMENT OF COMPUTER STUDIES

Author : JOHN PATRICK M. PERMA

Title : A NARRATIVE REPORT: TRAINING EXPERIENCES

AT TANZA OASIS HOTEL AND RESORT, CAPIPISA
EAST, TANZA, CAVITE

APPROVED

CHRISTOPHER G. ESTONILO REGIE C. DELOS REYES

Area Coordinator Date OJT Coordinator Date

CHRISTOPHER G. ESTONILO LUCILA C. BERBIE

Department Chairperson Date Director, Instruction Date

CAMILO A. POLINGA
Campus Dean Date

ii
 BIOGRAPHICAL DATA

John Patrick M. Perma was born in Dra. Olivia Salamanca Hospital located at P.

Gomez St, Cavite City, Cavite on August 05, 1996. He came from a lower middle-class

family. He is the eldest among the three children of Mr. Leonilo C. Perma, a decent

tricycle driver and Mrs. Daisy M. Perma, a freelance seamstress.

He finished his primary education at Bacao Elementary School in 2009 and his

secondary education at Governor Ferrer Memorial National High School in 2013. Now,

he’s taking up Bachelor of Science in Information Technology at the Cavite State

University- Rosario.

As a 19-year-old citizen, he wants to achieve his biggest dream and that is to

explore the whole world, learn different traditions and cultures, study more the purpose

of human existence and serve people with the best he can do. When he gets older, he will

run for the Presidency to change how the Philippines is as a nation and he will give rise to

a better leader than ever of his beloved land.

iii
 ACKNOWLEDGEMENT

I wish to extend my deepest and sincerest gratitude to recognize the manifold

forms of succor, support, diligence and encouragement exerted throughout my training.

The overall success would not be even possible without the following:

First and foremost, the Almighty God who have given me the divine guidance,

protection, strength, knowledge, and enthusiasm which led to the success of my training

and fulfillment of this narrative report;

Dr. Camilo A. Polinga, Campus Dean, for his never-ending support,

encouragement and guidance;

Mr. Benedict M. Ferrer, Tanza Oasis Hotel and Resort’s Human Resources

Manager, for giving me an opportunity to become a real professional;

Mr. Lester Gene J. Bercasio, the Company’s Graphic Artist, in exposing my talent

and sharing his knowledge through giving enough tasks that challenged my creativity and

critical thinking skills;

To my beloved parents, for their love, financial aid, moral support, guidance and

sacrifices;

To Mr. Jomer Hetiayon, for the assistance in submitting my credentials to the

company; and

To Mr. Renato A. Manicio, my dear uncle, for giving me an ample financial aid

and moral guidance.

JOHN PATRICK M. PERMA

iv
 TABLE OF CONTENTS

Page

APPROVAL SHEET ……………………………………………………….. ii

BIOGRAPHICAL DATA ………………………………………………….. iii

ACKNOWLEDGMENT ………...………………………………………….. Iv

LIST OF FIGURES ………………………………………………………… vii

LIST OF APPENDICES …...……………………………………………….. viii

INTRODUCTION ….……………………………………………………...... 1

Significance of the On-the-Job-Training ……………………………. 1

Objectives of the On-the-Job-Training ……………………………… 2

Time and Place of the On-the-Job-Training ………………………… 3

THE LINKAGE INSTITUTION/ENTERPRISE ………………………… 4

Background ………………………………………………………….. 4

Vision, Mission, Objectives of the Institution/Enterprise …………… 5

Organizational Structure, Function, Responsibilities of the

Management …………………………………………............ 6

THE TRAINING AREAS ………………………………………………….. 9

Department Function ………………………………………………... 9

Structure …………………………………………………………….. 10

Facilities …………………………………………………………….. 11

Tools and Equipment ……………………………………………….. 12

Standard Operating Procedures of the Department …………………. 13

v
THE TRAINING EXPERIENCES ………………………………………… 15

Tasks Performed …………………………………………….……..... 15

Observed Strengths and Weaknesses of the Training Area ………… 18

Insights ……………………………………………………………… 18

Problems Encountered ………………………………………………. 19

Suggestion for Improvement …………………………… ………….. 19

SUMMARY …………………………………………………………………. 20

REFERENCES …………………………………………………………….... 21

APPENDICES ………………………………………………………………. 22

vi
 LIST OF FIGURES

Figure Page

1 Logo of Tanza Oasis Hotel and Resort ……………………….......... 4

2 Organizational Structure of Tanza Oasis Hotel and Resort ………... 6

3 Structure of the Graphics/Sales and Marketing

Department…………………………………………………... 10

4 Working Area of Graphics/Sales and Marketing

Department…………………………………………………... 11

5 CCTV Monitoring Area……………………………………………... 11

6 Computer used by the trainee ………………………………………. 12

7 Printer used by the trainee …………………………………………. 12

8 CCTV Monitors used by the trainee ……………………………….. 13

vii
 LIST OF APPENDICES

Appendix Page

A Recommendation letter …………………………………….... 23

B Curriculum vitae …………………..…………………………. 24

C Location Map ……………………..…….…………………… 25

D Certificate of Completion …..………………………………... 26

E Accomplished Evaluation Form …..…...…………………….. 27

F Certification from English Critic ……….………...………….. 28

G Routing Slip ………………………………………………….. 29

viii