What can you offer your customer What would make your customer to help them achieve their gains? happy? What would make their life and the job-to-be-done easier?
PRODUCTS & SERVICES JOB-TO-BE-DONE
What are the products and ser- What is the job the customer vices you can offer your customer wants to get done in their so they can get their job done? work or life??
PAIN RELIEVERS PAINS
How can you help your customer What is annoying or troubling your cus- to relieve their pains? What problems tomer? What is preventing them from can you eradicate? getting the job done?