SHANGRI-LA HOTEL QARYAT AL BERI

STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title Billing Procedures

Task : Float and Shift Drops Task No : 14D OJT Hours :

INTRODUCTION

Objective : To ensure no revenue is lost and employees are following proper procedure.
Need : In order to provide a clear and consistent policy on cash floats and shift drops.
Interest :

Training Aids / Equipment :

TASK BREAKDOWN MINIMUM STANDARDS TRAINER’S NOTES

1. Rotating Floats  A cash float will be issued to the Spa

Prepared by : Stewart Hodsoll
Designation :
Health Club & Recreation
Manager
Reception Desk and will be rotated
from one shift to the other (i.e. 6 am –
3 pm and 3 pm – 12 mn).
 Each time the float is passed, each
associate in the transaction must count
the contents.
 There must be agreement on the
amount and both individuals must sign
on the Cash Float Logbook.
 The logbook is to contain the
following:
Date
Time
Associates involved
Approved by : Khaled Ghaleb
Signature/ Designation : Signature/
Date : Resident Manager Date :
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title Billing Procedures

Task : Float and Shift Drops Task No : 14D OJT Hours :

Amount of cash in float

 Upon closing of the Health Club, the

cashier in the evening shift is to count
all the cash sales and separate it from
the cash float.
 Count the contents of the cash float and
place it in the cash box. Have it kept in
the safety deposit box in Concierge for
safekeeping. After which, it will be
taken again by the cashier in the
morning shift the next day.
 Those whose names are written in the
safety deposit box card, are the only
ones entitled to bring down and to
claim the cash float from Concierge.

Prepared by : Stewart Hodsoll Approved by : Khaled Ghaleb

Designation : Signature/ Designation : Signature/
Health Club & Recreation Date : Resident Manager Date :
Manager
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title Billing Procedures

Task : Float and Shift Drops Task No : 14D OJT Hours :

 Associates are to do a cash drop at the

2. End Of Shift Drop
end of each shift.
 All cash and credit receipts taken will
be dropped at the Front Office – back
of house area.
 A drop report must be filled out to
ensure all cash and receipts are
accounted for.
 Write in the cashier’s name, date and
shift on the Remittance envelope and
place all cash in it, sign then seal the
envelope.
 Associates must have 1 witness to sign
on their behalf on the drop log.

Prepared by : Stewart Hodsoll Approved by : Khaled Ghaleb

Designation : Signature/ Designation : Signature/
Health Club & Recreation Date : Resident Manager Date :
Manager
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title Billing Procedures

Task : Float and Shift Drops Task No : 14D OJT Hours :

Prepared by : Stewart Hodsoll Approved by : Khaled Ghaleb

Designation : Signature/ Designation : Signature/
Health Club & Recreation Date : Resident Manager Date :
Manager