How to clear journals on hold

Products
Sage X3

Description
Scenario: Both the batch server and the accounting tasks are running without problems, however there are
journals stuck on hold. You can confirm both the batch server is running because when deactivating
and reactivating the batch server, it prompts "The server is activated" with a process number. You can
confirm the accounting task is running because when starting the accounting task, it'll show the column
of Task status as "Active" and the Status column as "In progress". However, the accounting task shows a
non-zero value in the "Journals on hold" column.
Warning: If the batch server or accounting tasks are not running, do not perform the steps in this KB
article. Use the other KBs in the link below instead. This list is not comprehensive, so continue to search the
knowledgebase for additional resources.
To view if there are journals on hold:

1. Navigate to Usage, Batch Server, Accounting tasks

2. Verify if there is a value greater than 0 in the Journals on hold field/column
3. Right click and select Log
4. The accounting task log may not show an error. However, if there is an error, an example of a log
error may show:

Transaction stopped
BATCHCPT/$TR2 505 : AP Call BALANA from CPTBAL
Error in Transaction Creation STOCK STKxxxx325 (18)
3Table : [BALANA[BLA]] Key: [Ledger type] [Company][Fiscal year] [Account number][Currency] (18)
Record already exist

Disclaimer
Backup Warning
Use caution when working with the below product functionality. Always create a backup of your data
before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage
business partner, network administrator, or Sage customer support analyst.
Network Warning
This solution requires advanced knowledge of your network. Contact your system administrator for
assistance. Modifying Windows security incorrectly can severely affect system operations. Sage is
not responsible for operation issues caused by incorrectly modifying your Windows security. Always
create a backup of your data before proceeding with advanced solutions.
Support
Sage Customer Support does not provide assistance for issues related to third party products or
enhancements, hardware, report customizations, state or federal tax-related questions, or specific
accounting questions. Please contact your Sage business partner, network administrator, or
accountant for assistance. Please review this document for additional information on the scope of
Sage Customer Support Services.

Cause
There are different and unknown causes, however it has been confirmed this can be caused by a power
outages.

Resolution

1. Go to Usage, Batch server, Accounting task and click Stop

2. Go to Function GMAINT and select GACCTMP table
3. Change FLG from 1 to 0, tab out and click Save. Do this for all the records
o If you have a lot of records stuck, you may create an UPDATE SQL script to perform
this, however, this is for your database administrator to decide and perform
4. End out
5. Go back to Accounting task (Usage, Batch Server, Accounting tasks) and click Run now
6. If needed, click Update until the Journals on hold show zero

Related resources
Accounting tasks 'Task status' field shows Shutting down (clear PID, RQT, and STA)
Accounting tasks is showing 'In Progress' but no journals are being processed
Accounting tasks status is Aborted (deactivate and reactivate batch server and accounting tasks)
How can I troubleshoot the batch server, journal status monitor, and accounting tasks?

Category
Batches, entries, posting

Processing

Entitlement
Open